I think another aspect that would make life easier for critical care and emergency vets is clients who understand when the patient is too far gone. Last week, we found out our 13 year old cat had a severe lung infection and a mass in his stomach. My husband wanted to try treatments, but I spoke with the vet treating him and saw the x-rays and made the right call for my baby boy. He wasn't able to breathe comfortably without oxygen and he wasn't eating. I sat and talked to my husband about thw reality of how much pain he was in and we did the best thing for my cat. It hurt more than anything, but it was a no-win situation.
I went to Urgent Care a couple weeks ago to get a TB test for work and there were two ambulances pulling up for two separate patients both having emergencies. I felt so bad for the staff. Just... get to me when you get to me, okay? No hurry, I've got books on my phone.
Seriously the last one is a huge plus. I don't mind waiting. I get it, emergencies happen. Just let me know instead of having me stay in the room for two hours, wondering.
On a code or a seriously bleeding out patient/seizure/hit by car ECT it's all hands on deck. And usually the front staff is with those owners trying to get info, whether they want CPR, getting them an upfront stabilizing estimate and some history on what happened. I wish I could give you the answer that we can run into each other room and tell you the wait will be longer, but we honestly usually can't in those circumstances.
@@rebeccawalker268 I understand that, that's why it would be nice if all that had to be done, was hit a button that said, "Emergency, extended wait time"
We introduced something similar into our human ER and it's been a gamechanger. We get the triage nurse (because they've seen all the patients, so nobody can BS them) to tell patients when we've had a run of "proper emergencies" in (cat 1s like major haemorrhage, MI, stroke, all the resus cases), so that people know why they're waiting longer - as the ambulances come in a different door, so the waiting room don't see the chaos. The announcement is always followed by "these people will die if not treated immediately and, if you were in that position, you would be jumping the queue, too. Instead, you are lucky enough to be considered medically stable and our triage assessment has determined that waiting a little longer will not affect your recovery. If you need anything while you wait, please speak to a member of the team". Nobody is happy about waiting, but people seem definitely less snappy about it. Communication is definitely the difference between people being mildly annoyed and homicidal when they've been inconvenienced.
First time at a new vet, the vet ran out mid-sentence. Came back ten minutes later apologizing. He’d heard a code word and knew they had an emergency come in. Dog had eaten rat poison. Dog made it through thanks to him bolting. Miss that vet... he moved... I’d use him again in a heartbeat.
My previous veterinarian had only evening consultation hours and worked with a first come, first served system. I came in while there were easily 5 people before me, and then realised they were dealing with a cat that'd been hit by a car as well. My cat (chronic allergies and medication) really needed a check up, but I've never seen a veterinarians assistant look so grateful as when I said: "I live about a minute's walk away, how about my cat and I wait at home, and get back when you call me?" I think they called me about 1.5-2 hours past consultation hours.
When most vet offices are both a dr's office and an ER, folks, ya really gotta change gears. YOU WANT THEM TO BE THERE FOR YOUR EMERGENCY, DON'T YOU?!?! Then plan to go with the flow as best you can.
I’m an hour away from an emergency vet, my cat got two paralysis ticks, so I took him to see my local vets. They dropped everything and gave him the antivenin asap and put him on oxygen. He died anyway later that night. I wish I had a local ER vet 😢 Thank you for what you do for all these babies.
I don't know what it's like elsewhere, but here, we have a real vet shortage. You have to wait days or weeks to get in to see your vet and so you often end up taking a non-emergency issue but painful issue (like an ear infection) to the emergency vet clinic where you have to wait 6 or 7 hours while they deal with real emergencies. People put off having their pet seen and the problem just gets worse while they're waiting to see a vet and when they finally see a vet, the animal is much sicker and the problem is more expensive to treat. And getting diagnostics? Forget it. Pets are dying here!! We are asked to schedule yearly health checks two to three months in advance. I hope other areas don't have this problem. And this is really frustrating for the vets at the ER who are dealing with both emergency medical issues and non-emergency medical issues. I really admire any vet that can work ER. You are a special breed!
Have mercy!! Where the heck r u?? Z there an online 'billboard' where ur community can put out the call for qualified Vets and techs? Wouldn't hurt anything to try it...
@@Kate-f1n We're in east Tennessee and everyone is hurting. We have the University of Tennessee Vet School RIGHT HERE and they are hurting. They won't see emergencies--at all. Their ophthalmology department used to be first rate, now you can't get them to respond to you at all (they took care of our little boy's eye and we just see a regular vet for his eye now; they aren't even taking appointments). I wish we could get good vets here (and good OBGYNs--all the OBGYNs have left due to the restrictive abortion laws here and the soaring infant mortality and maternal mortality we're seeing in the state). It's all political with the OBGYNs (and I don't blame them one bit); I wonder if it's political with the vets, too?
To be honest for larger practices Client Emotional Support Staff might be very useful, for example a staff member with a psychology b.s. that can handle confused owners or greiving owners while the medical staff does the important stuff.
The way I would KILL to have someone to hand off my terrified, sobbing clients to while I rush their dying pet to treatment so we can start a crash protocol....... instead, all I can do is apologize and assure them that we'll do everything we can. Sometimes I wonder why I still do this job.
@@simplystreeptacular Thank you. I lost my kitty this past Mon and deeply appreciate how kindly the staff at the ER vet treated us and how hard they worked on her. Y'all have a really tough job and I want you to know at least one person appreciates you.
@@simplystreeptacularYou are so needed. It's got to be a rough job but without you so many pets would be miserable and suffer needlessly. Thank you all so much.
@@apriltini Same, I was so grateful for the assistance's and the vet's kind, determined and competent manner when my doggy Luna got run over and died - I am so grateful to them to this day
Client Emotional Support Staff!!! *dead* 😂 (Also the "tea" served in a Cerenia mug?! To combat any potential nausea?!?!😅) I feel like that at the pharmacy I work at currently and remember that all too well from my time in the veterinary field.
Trust me, humans aren't much smarter with their own written information, much less their pets'. Worked for an opthalmologist who offered the predecessor of LASIK. One of his patients was a smart lady, actually a friend of mine outside the practice. "J I'd like to make an appointment with Dr C. I'm needing reading glasses, and I didn't have RK (nearsightedness surgery now in dustbin of history) to need reading glasses." This lady was then in her 40s and I was sitting with her seminar evaluation in my hand. "You're a good candidate for R K, but as a patient over 40 will need glasses to read." A fellow worker at a different business confided to me some problems with her nurse daughter on bc pills. She needed some emergency care, and whined "They don't tell you about that". I've used the product, and all potential complications are listed with written information that comes with it. The trick is to read it and not mindlessly throw it in the trash. Great video!
I really wish I could take non-blurry photos of my rats' injuries. But they're bound and determined to hide them and I only have two arms. It's either blurry because I'm too close or blurry because they're moving.
I feel ur pain. And have same problem even with cell phone 🙄 U can try (where applicable) 1. Another person to hold pet/camera. 2. Wait till pet z sleeping 3. Duct tape into position - just kidding! Good luck 🤞🏼🤞🏼🤞🏼
Doc, love your vids but please look into a Bluetooth microphone to put on your shirt. I have to turn the volume way up and then forget to turn it down so the next vid scares the crap outta my Shit Tzu. 🙀
I like the last lady. She gets what's important.
I think another aspect that would make life easier for critical care and emergency vets is clients who understand when the patient is too far gone. Last week, we found out our 13 year old cat had a severe lung infection and a mass in his stomach. My husband wanted to try treatments, but I spoke with the vet treating him and saw the x-rays and made the right call for my baby boy. He wasn't able to breathe comfortably without oxygen and he wasn't eating. I sat and talked to my husband about thw reality of how much pain he was in and we did the best thing for my cat. It hurt more than anything, but it was a no-win situation.
“I hope everybody’s doing ok”: literally me at the Urgent Care vet last week
I went to Urgent Care a couple weeks ago to get a TB test for work and there were two ambulances pulling up for two separate patients both having emergencies. I felt so bad for the staff. Just... get to me when you get to me, okay? No hurry, I've got books on my phone.
Seriously the last one is a huge plus. I don't mind waiting. I get it, emergencies happen. Just let me know instead of having me stay in the room for two hours, wondering.
On a code or a seriously bleeding out patient/seizure/hit by car ECT it's all hands on deck. And usually the front staff is with those owners trying to get info, whether they want CPR, getting them an upfront stabilizing estimate and some history on what happened. I wish I could give you the answer that we can run into each other room and tell you the wait will be longer, but we honestly usually can't in those circumstances.
@@rebeccawalker268 I understand that, that's why it would be nice if all that had to be done, was hit a button that said, "Emergency, extended wait time"
@@Dragonmoon1598 would definitely be easier! Practicality for the clients sakes isn't always thought of for hospital construction unfortunately!
We introduced something similar into our human ER and it's been a gamechanger.
We get the triage nurse (because they've seen all the patients, so nobody can BS them) to tell patients when we've had a run of "proper emergencies" in (cat 1s like major haemorrhage, MI, stroke, all the resus cases), so that people know why they're waiting longer - as the ambulances come in a different door, so the waiting room don't see the chaos. The announcement is always followed by "these people will die if not treated immediately and, if you were in that position, you would be jumping the queue, too. Instead, you are lucky enough to be considered medically stable and our triage assessment has determined that waiting a little longer will not affect your recovery. If you need anything while you wait, please speak to a member of the team".
Nobody is happy about waiting, but people seem definitely less snappy about it.
Communication is definitely the difference between people being mildly annoyed and homicidal when they've been inconvenienced.
First time at a new vet, the vet ran out mid-sentence. Came back ten minutes later apologizing. He’d heard a code word and knew they had an emergency come in. Dog had eaten rat poison. Dog made it through thanks to him bolting. Miss that vet... he moved... I’d use him again in a heartbeat.
Also for photos... Light! You need light! I swear some of these people only have 3 lava lamps and a string of twinkle lights in their entire house.
My previous veterinarian had only evening consultation hours and worked with a first come, first served system.
I came in while there were easily 5 people before me, and then realised they were dealing with a cat that'd been hit by a car as well.
My cat (chronic allergies and medication) really needed a check up, but I've never seen a veterinarians assistant look so grateful as when I said: "I live about a minute's walk away, how about my cat and I wait at home, and get back when you call me?"
I think they called me about 1.5-2 hours past consultation hours.
When most vet offices are both a dr's office and an ER, folks, ya really gotta change gears. YOU WANT THEM TO BE THERE FOR YOUR EMERGENCY, DON'T YOU?!?! Then plan to go with the flow as best you can.
I’m an hour away from an emergency vet, my cat got two paralysis ticks, so I took him to see my local vets. They dropped everything and gave him the antivenin asap and put him on oxygen. He died anyway later that night. I wish I had a local ER vet 😢
Thank you for what you do for all these babies.
I'm sorry for your loss. ❤
I don't know what it's like elsewhere, but here, we have a real vet shortage. You have to wait days or weeks to get in to see your vet and so you often end up taking a non-emergency issue but painful issue (like an ear infection) to the emergency vet clinic where you have to wait 6 or 7 hours while they deal with real emergencies. People put off having their pet seen and the problem just gets worse while they're waiting to see a vet and when they finally see a vet, the animal is much sicker and the problem is more expensive to treat. And getting diagnostics? Forget it. Pets are dying here!! We are asked to schedule yearly health checks two to three months in advance. I hope other areas don't have this problem. And this is really frustrating for the vets at the ER who are dealing with both emergency medical issues and non-emergency medical issues. I really admire any vet that can work ER. You are a special breed!
Have mercy!! Where the heck r u??
Z there an online 'billboard' where ur community can put out the call for qualified Vets and techs? Wouldn't hurt anything to try it...
@@Kate-f1n We're in east Tennessee and everyone is hurting. We have the University of Tennessee Vet School RIGHT HERE and they are hurting. They won't see emergencies--at all. Their ophthalmology department used to be first rate, now you can't get them to respond to you at all (they took care of our little boy's eye and we just see a regular vet for his eye now; they aren't even taking appointments). I wish we could get good vets here (and good OBGYNs--all the OBGYNs have left due to the restrictive abortion laws here and the soaring infant mortality and maternal mortality we're seeing in the state). It's all political with the OBGYNs (and I don't blame them one bit); I wonder if it's political with the vets, too?
To be honest for larger practices Client Emotional Support Staff might be very useful, for example a staff member with a psychology b.s. that can handle confused owners or greiving owners while the medical staff does the important stuff.
need this for hospital lobbies as well, seriously
The way I would KILL to have someone to hand off my terrified, sobbing clients to while I rush their dying pet to treatment so we can start a crash protocol....... instead, all I can do is apologize and assure them that we'll do everything we can.
Sometimes I wonder why I still do this job.
@@simplystreeptacular Thank you. I lost my kitty this past Mon and deeply appreciate how kindly the staff at the ER vet treated us and how hard they worked on her. Y'all have a really tough job and I want you to know at least one person appreciates you.
@@simplystreeptacularYou are so needed. It's got to be a rough job but without you so many pets would be miserable and suffer needlessly. Thank you all so much.
@@apriltini Same, I was so grateful for the assistance's and the vet's kind, determined and competent manner when my doggy Luna got run over and died - I am so grateful to them to this day
Client Emotional Support Staff!!! *dead* 😂 (Also the "tea" served in a Cerenia mug?! To combat any potential nausea?!?!😅) I feel like that at the pharmacy I work at currently and remember that all too well from my time in the veterinary field.
We always had a tech semi read through the discharge paper with the client to get ahead of those questions. It kinda helps, sometimes.
I do that and always ask if they have any questions after going through the entire discharge including meds
@safsren yeah but they'll still have questions a couple days later
I am that tech.
Sometimes the clients even listen to me a little bit.
"No questions, but let me call my wife so you can repeat the last 20 minutes of detailed instructions to her"
Tbf, it's a lot that happens in like an hour@@jasonk8785
I love Mrs Nesbitt. 😂
Me too 😆❤❤
Me three!
Trust me, humans aren't much smarter with their own written information, much less their pets'.
Worked for an opthalmologist who offered the predecessor of LASIK. One of his patients was a smart lady, actually a friend of mine outside the practice.
"J I'd like to make an appointment with Dr C. I'm needing reading glasses, and I didn't have RK (nearsightedness surgery now in dustbin of history) to need reading glasses."
This lady was then in her 40s and I was sitting with her seminar evaluation in my hand. "You're a good candidate for R K, but as a patient over 40 will need glasses to read."
A fellow worker at a different business confided to me some problems with her nurse daughter on bc pills. She needed some emergency care, and whined "They don't tell you about that".
I've used the product, and all potential complications are listed with written information that comes with it. The trick is to read it and not mindlessly throw it in the trash.
Great video!
Client Emotional Support Staff. BWAAAAAHAHAHAHAHAHHAHAHHHHHHHHAAHAHHAHAHAHAHAHAHHAHHAHAH!!!!!
As a client I need one of those. That way the vet can tag out while I cry on the CES' shoulder and talk about all my past pet trauma.
@@imzadi83fanvids7 Oh, I totally agree!!!
I'm a retired human ER nurse. I'd actually love to do that job.
practicing small animal vet here. Great vids! 100% accurate.
I really wish I could take non-blurry photos of my rats' injuries. But they're bound and determined to hide them and I only have two arms. It's either blurry because I'm too close or blurry because they're moving.
"Infinully better," for sure.
I don't have a smartphone. 😕
How do you even get the animal to hold still long enough to get a picture?
I feel ur pain. And have same problem even with cell phone 🙄 U can try (where applicable) 1. Another person to hold pet/camera. 2. Wait till pet z sleeping 3. Duct tape into position - just kidding!
Good luck 🤞🏼🤞🏼🤞🏼
😆😂😅😊
Best laugh I've had all day!
I'm in a completely different industry, criminal defense, but these vids apply similarly when doing intake calls.
you need a emotional support tech.... seriously
1:15 - From personal experience: No, they don't.
Mine decides when it wants to focus and when it thinks I *really* need some artistic blur in my life.
Maddening.
Dr Colin Farrell 🥰🐱🐶
Doc, love your vids but please look into a Bluetooth microphone to put on your shirt. I have to turn the volume way up and then forget to turn it down so the next vid scares the crap outta my Shit Tzu. 🙀
🖤