UNDERSTANDING THE TICKETMASTER SMART QUEUE WAIT ROOM
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- Опубликовано: 26 ноя 2019
- Stop getting frustrated with the Ticketmaster Smart Queue and learn how it actually works! There are a few variations to the waiting rooms and I go into detail about them all, including actual tips on how to improve your odds as well.
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THANK YOU!!!! I used all of your suggestions and got the best seats I could have hoped for! Thanks for explaining it all in a clear and concise manner because I owe my amazing seats all thanks to you!! I used one device and got the tickets on the first try! 🙏🏼 Thank you 😊
Fantastic!! Super glad to hear it 😄🙌🏽🎟 enjoy the concert
Congratulations! Have fun!
Armys are really doing research this comeback lol I see yall in the comments lol
Inquiring minds want to know 🎟🎟🎟
Lol
We got to do what we got to do🤷🏽♀️🥴😂😂
guilty lol
We are all doing the research lol it’s 3 am and I’m already nervous
You’re gonna get me tickets to BTS thank YOUUU!
girl same!!
What is bts
@@EPSGplayer BTS is a kpop group! :D
😭😭 that may be the only person on the planet who doesn’t know
@@thumbsuprun omll you may be right-😭 it never to late to learn tho kekekke
Everybody researching for the BTS concert. The hunger games are about to begin. I’m praying for tickets at MetLife
I trust your abilities!
thumbsuprun I got the tickets! Thanks for all your tips and advice
I knew you had it in you!! Congrats! Enjoy the concert. Glad to be of service ☺️
Which day are you going?
I'm also planning on going to the MetLife one, but I don't have any ARMY friend to go with me.😟🥺
This is seriously so so helpful thank you so much for making this and the presale video. We need more people like you in the world :) It's going to be hard, but I hope/know itll work out! Just have to stay positive!!
You can do it!
I hope my purple guy walks how yours did 😩
LOL I cut the part where he was 2,000+ for ages...😅😅
After disbanding and surprisingly reforming a few days ago, I'm going to see my favourite band, Porcupine Tree, thanks to this advice! It was a stressful time but I just followed what you said... honestly shaking when it went through, but maaaaaaaan, cannot thank you enough!
Just glad to hear about the success! That’s what it’s all about ☺️ enjoy the concert!!!
Wow thanks so much. I've been buying tickets for a while now and you made me realize I've been SUPER lucky with the placements I've been getting on the smartqueue. I always got GA/floor tix and I thought it was because I joined the waiting room faster than others. I was mind blown when u said it's random and that explained my first L of concert buying today when I tried buying Rage Against The Machine GA tix. I literally joined the queue the second it popped up and got placed like 20000
Haha enjoy the win streak while you can! Hopefully the next one starts soon 🤞🏽🎟🙌🏽
This helped me get GA floor My Chemical Romance tickets. Bless you, dude.
Nono, YOU’RE the best 😎🎟 glad it worked out!! 🙌🏽
Thank you so much, this was super helpful.
Very welcome!
THANK YOU THANK YOU THANK YOU so much!! This helps ALOT and hopefully I can be one of those lucky people that don’t have to wait long and can get the tickets
I hope so too 🙌🏽🎟🤞🏽
This answered so many of my questions. Thank you very much!
You’re very welcome! Good luck getting tickets 😁🤞🏽
This was super helpful thank you very much I didn’t know what to expect at a presale but now I feel prepared :)
Best of luck on the next one!
Thank you!! Perfect advice. Worked like a charm. I appreciate you!!
Glad to hear it!
Seeing all these bts acc under the comments makes me nervous abt getting tickets myself I’m rlly up against the world😭😭😭
Can’t worry about them, just gotta go in prepared and you might just be surprised 🤞🏽🎟
i don’t like how many familiar faces im seeing in here
😂😂 but they’re all your friends 😋
thumbsuprun | no we’re enemies until i secure them tickets
Looool well fight the good fight! 😆 I got my money on you 😏🎟
Thank you so much. This really helped me today.
Glad to hear it!! Enjoy the show 😄🎟
Thank youuuuuuu!!!! I attend tons of concerts but tomorrow (Rage Against the Machine -- Phoenix) will be my first attempt at buying tickets the second they come out, knowing they'll likely sell out within minutes. I helped a friend find MCR tickets a week ago which introduced me to this queue process. I had so many questions going in to tomorrow. Thank you so much for filling in the blanks!! Fingers crossed!
Ahh good luck! Tomorrow is gonna be a tough one, but yeah if you got a few people all trying to buy tickets, you should usually be able to lock some down. Let me know if it works out!
Thanks! I'll be doing this on my own, so we'll see. I've read through all the comments but did not see anything about this, so I would absolutely appreciate your help:
In the app, is there any way to set my # of tickets and filter choices in advance? I only need one ticket and every time I've gone to buy tickets on TM, it automatically defaults to 2. I would also like to filter by "best seats" instead of "lowest price" too. I imagine the 10 seconds it takes to select those options could easily result in hundreds of tickets being snapped up depending on how many people are allowed to make it through the queue and buy tickets at the same time.
...which leads me to my next question: any idea how many people can be past the queue and buying at once?
Haha the comments...are full of BTS specific stuff, not the most helpful 😂. Let’s go through these:
Searching for 1 ticket is easy enough if you’re using the app. Open any event and go look at the filter on the list view - you can change it from 2 to 1 very easily. Just work through it on any event right now, you’ll see how easy and quick it is
Same idea for ‘best seats’. They don’t have a best available option anymore, but you can change the filter from ‘lowest price’ to ‘top seats’ which is supposed to replace best available. In the app, you’ll see it in the filters button and can just change it there. Just be sure to hit save.
My understanding was it was a couple of hundred people in the ticket buying page at a time, but I don’t have any idea on the specifics of how many. If you take time filtering, just don’t pick the very first option you see in list view - scroll down a few and then try to check out with those. With that being said, 1 seat is a lot easier to search for than 2, so you definitely have a great chance of getting a ticket to the show!
Thanks for the reply! Unfortunately my app doesn't have a "save" button, just an "apply filters" button for the things I select. So, it looks like i wont be able to select those filters before joining the queue. Like you said, that is easy enough to do though. Thanks for your reply regardless!!! Definitely a well-deserved sub. ❤
You can only apply filter changes for each specific event once you make your way through the queue, so it’ll always default to 2 tickets and cheapest price when the search begins. Will take a few seconds to set but should be fine 😄 good luck!
Is it better to buy the tickets using the map or the side bar? Does it even make a difference, cause I watched a video of someone saying that it did and that it’s safer using the side bar? Trying to buy bts tickets and your video helped a lot, thank you!
If you’re buying on a computer/laptop then usually it’s a bit easier using the side bar because the map itself isn’t always up to date as people are checking out it can get slow and a little insane!
Instead, if you use your phone, the sidebar flows below the map instead, and you can select an entire section of the map and the sidebar will filter for that section only. Makes it a bit easier to filter that way. If using a computer though, def use the side bar if you can, and even try to use a search for the section you like too if it’s available
Nice video, sir!
This is my first time booking tickets myself, so I’m a little nervous. I’m just wondering, is this process any different on a PC as opposed to phone? And if I were to use my phone, should I use safari or the app?
Thank you!
Overall the process is the same, just minor UI differences but it’s going to work the same way. Use whichever you’re most comfortable with. Take some time to get familiar with the app, mobile browser, and PC. I would say use your pc if it’s your first time since you’ll have more real estate to see for the seating map as well. Good luck!!
Super helpful! Thank you for the great video! Just a quick question, do you think it would considered it bot activity if I do the 2-step authentication for multiple accounts each on a different device but using the same phone number to get the code?
I believe it would, yes. Generally if there is common data/info being used for multiple accounts, this could link the accounts all together and Ticketmaster would either treat them all as the same account or could just say these accounts may be bot related or broker related. I wouldn’t recommend using the same phone number for 2FA
For people that are here for bts 2020 tour you can only use 1 acc on 1 HOME WiFi ( public WiFi won’t work ) so if you have multiple acc on 1 WiFi Ticketmaster will recognize you as a bots so please e careful. Ps thank you for the info I’m going for bts Rotterdam tickets🤞🏻
Very good to stay careful so that you get the best chance of being able to lock in this great seats! 🤞🏽🎟
I know!! I’m anxious I’m hoping they select me for the official fan presale and get that email tomorrow
it has been announced that public wifi is allowed on both ticketmaster FAQ and tickermaster support on twitter. Good luck!
wait but what if I don't log in?
You must log in before joining the queue. Or else you won’t be able to buy tickets at all
thank you, this is way helpful! if i understand well, it isn't recommended to log in in the same account on different devices?
Thanks for your video! Question: If I am on vacation at a hotel when the tickets go on sale, should I use cellular data or the hotel wifi. I'm thinking that Ticketmaster may believe that the public wifi is a bot. Appreciate your thoughts on this!
Thanks so much! Quick question do you recommend using the Ticketmaster app or the website to get tickets? (I’m asking because someone said that the app tended to crash but I just want to make sure with you because what if they wanted to screw me over so I couldn’t get tickets haha!) Thanks!
Hahaha well the app has had problems in the past, not gonna lie. I would still use it, but I think it all comes down to what you’re most comfortable with. Don’t try something new just because you heard it from a stranger 😂 gotta do what you think works best for you
hi! just wanted to come back here and say that i was able to get the tickets i wanted for stray kids oakland, albeit not via ticketmaster 😅 i had to go through a (trusted) reseller site since by the time i got into the buying area, most of the seats were already gone / EXTREMELY expensive because of official platinum (i see the prices going from 800-2000+ each 😭) when you open the site now, most of the seats are for reselling and i'm just super disappointed in tm for allowing that to happen :')) regardless, your vids really helped me get to know the site and also stay calm during the whole ordeal, especially as a first-time user. thank you so much for your tips! 💓 hopefully i'll get to use them properly whenever i use tm again 🤧
Sometimes it just isn’t meant to be, but as long as you know what to expect it should make the opportunity hopefully better the next time around! I hope you enjoy the show!!!
bro i am also trying to get tickets for Stray Kids, i feel your pain
Good luck to you as well!!
saaame bruh & deadass😭
How early do you recommend getting onto the queue? 30 mins? 20 mins? Because whenever I’ve gotten on there 30 mins before I’m still in the 2,000+ is there a specific time frame that works better for me to be places in the front ? Thank you for all this!!
Unfortunately there isn’t a perfect time to get in the queue, but rather just make sure you get in. Since it’s randomized where you get placed, you can’t time the queue entry to get a better placement. Good luck! 😄🤞🏽🎟
Thanks a lot this will really help with the BTS upcoming tour tickets 😭👏🏻👏🏻👏🏻👌🏻👌🏻
Hope you get amazing seats!!! 🎟🎟🤞🏽
@@thumbsuprun thank you 💞
This video was beyond helpful, thank you so much for all the tips and info!!!
I have just one question that I’m hoping you have an answer to. So while I was watching the video, I saw the screen recording of someone buying Post Malone tickets, and in the “What to expect” section, it said that you could only buy 1 ticket per person (every run through the queue). So my question is, if the ticket purchase maximum for the concert I wish to attend is 6 tickets, would that mean that I could purchase all 6 tickets at once (so I would only have to run through the queue the initial time, and the “what to expect” section would have a different statement under it), or does it mean that I can only buy a maximum of 6 tickets through one account by running through the queue 5 other times in order to buy them?
A ticket limit simply is the maximum number of tickets you can buy at any one time. So if an event ticket limit is 6, you can buy up to 6 tickets total for that one specific event. Now during your transaction when you get through the queue, you’re also limited to 1 ‘purchase’ per time through the queue, meaning if you wanted 6 tickets, you would want to buy 6 tickets at once when you got through the queue. If you only bought 4 and wanted 6, you would have to then go back to the end of the queue and wait again to purchase another 2 tickets. Recommendation is to buy all 6 the first time you get through the queue to not run into the worry of getting not enough seats 😁
Can you please buy my Bts tickets? 😂
😂😂 I have the WORST luck with Verified Fan presales, you’re much better off without me LOL. Which show are you trying to get tickets for? 🤞🏽🎟
thumbsuprun for Washington I hope I get tickets 🤞🏼
Yessss please help me too 😂
Mine too please, ORL or ATL. 😆
y'all gonna get him flagged lmao💀
Thank u so much for your videos you have answered more of my questions than ticketmaster itself!!❤️❤️ I have one more question though! Would it be considered bot activity if I’m logged into different devices, for different concert dates but still under the same account? Ticketmaster has said that it’s allowed to have multiple tabs open for different dates and still be allowed to purchase tickets just fine but I’m not sure if those tabs are on different devices if it would still be considered ok? Say I wanted to buy a ticket for day 1 of the concert on my phone and day 2 on my laptop, would that be viewed as bot activity in your opinion?
You’re very welcome!
For BTS specifically, I would avoid using multiple devices with the same account. Instead, I would just use your computer and have multiple tabs. Ticketmaster has already approved this method so it would be amiss to try and use the same account on multiple devices. Hope that helps!
thumbsuprun thank you so much for all your advice!🤗 Your videos are so helpful. Thank you for all your hard work!
This was so helpful !!!! I’m trying to get Harry styles tickets tmr 😅
Good luck!!
tysm this was very helpful!
Happy to help!! Good luck getting tickets
thumbsuprun thankss im stressing out haha
Haha I know the feeling! You can do it 🤞🏽🤞🏽
This might be a dumb question, but once your little guy gets to the #1 position and gets to entire the site, do you still have to rush at that point? Like, should I take my time picking seats or should I still be going as fast as possible and basically click the first seat that pops up. Or once i’m on the site, i’m good to go and I don’t have to rush anymore?
I’d say it depends on how long it took you to get through the queue. If you go through very fast, you’ll have a bit of time, but if you see any seats in a good section they’ll still disappear quick so you’d want to act fast. However, if there’s tons of tickets then you can take your time. If you get through the queue very slowly then you may want to speed up a bit once past the wait because your options could be limited. It really all depends on how fast tickets are disappearing
Hello👋🏽 thank you so much for these helpful videos😊🙏🏽 I’m sorry if you keep getting asked this question but I just want some clarification about WiFi/network😅 If I use public WiFi and I’m the only one buying tickets at the time of sale, would I still run into problems?? Or does this only apply if someone else is also trying to buy tickets under that same WiFi?
Hello👋🏽👋🏽
The issue with public WiFi is that people have used that same network quite a bit so Ticketmaster has possibly identified it as a location that could be used by brokers since there’s likely many ticket requests coming in from there over time.
When using someone else’s WiFi, it’s normally just one or two people buying tickets over and over again, and Ticketmaster’s algorithm (I believe) would be able to identify if the same user(s) are the ones attempting to buy from that location. If it knows you always buy from one spot, it’s less likely for it to think of your purchasing as bot or broker activity.
If you’re the only one on public WiFi buying tickets, I think it’s still tough because you don’t know what other ticket buying activity has happened on that network in the past. Doesn’t mean you shouldn’t do it, but I would imagine the potential for an amazing queue placement would be less than if you just used a friends’ WiFi at their place
thumbsuprun thank you so much😊🙏🏽 I plan on using my own WiFi at home, but my friend wanted to see if she could use a public WiFi place if we were able to get presale codes. I think I was just stressing over all these rules and began to overthink it😅😂 Also, one last question I have is that if this explanation also applies to the general sale or just the presales??? Thank you again and sorry for all the questions😅😌🙏🏽
Would apply to regular sale as well ☺️ best of luck on your ticket buying journey!
So if I want to join the waiting room for two shows(for example Monday and Tuesday) I can’t have two taps open on my laptop ?Or I will be just sent to the end of the line?And thank you for your video it was helpful
You can now have two or more tabs open, just make sure they are different shows or else it’ll kick you out of your original queue. In the past it wasn’t something that worked well, but Ticketmaster has since updated their queues
I got barricade tickets OMGGG THANK YOU! 💜😭
YAAASSSSS!!! That’s gonna be so amazing!
hi! great video, i was wondering, when an email or code is sent is there a link to access the waiting room? specifically how to get to that identification page? thanks again for the great video!!
Yes there is a link sent with the code! It will be in two separate text messages. Go to that url, sign in with the same account that you entered the VF presale for, and then once through the queue you will enter the code
@@thumbsuprun Thank you so much !!
Best of luck!!
You’re video was so helpful, I have my phone number linked to just my live nation account and Ticketmaster account. Does it still seem if I’m a bot, or at the time of the presale just use one or the other and in good.
You should be fine 😊 just be sure to use the same number when you go through the 2 step verification to enter the queue that’s in your account and all will work out.
Thank you for all the info!! I want to buy 4 tickets but want to select seats in pairs since I heard it can be hard to get 4 good seats together. Once I purchase 2 tickets, can I purchase the other 2 right away or will I be sent back in the queue?
With the way Ticketmaster has created their queue system now, you will need to go back to the end of the queue before you can make a second purchase. So ideally if you can select 4 seats at the beginning I would recommend trying that instead of having to go back in line.
Thank you for your speedy reply!!
Hi! First of all,thank you for your very helpful video. I have a question, if I go on the ticketmaster site 1 hour before sale,and click on the event I want tickets for, should I refresh when the "join queue" button is not showing up or will ticketmaster put me into the queue automatically? Thanks for your help :)
I’m glad I could be helpful! If you join the ticket event page early, it SHOULD automatically ask you to join the waiting room about 15-30 mins before, but if you don’t see anything to click by then, just refresh the page around 15 mins before. You’ll see an option to log on and formally enter the waiting room. You need to actually be in the waiting room or else you won’t be able to get in the queue to get tickets ☺️
Only time you won’t refresh is if there is no waiting room, but it’s SUPER rare now so always expect to join a waiting room
Here for Louis Tomlinson😀👍🏼
Welcome to the club!
heyyyy bestie !! louis’s presale is currently stressing me out 😀👍
@@emzymezzz Louis presale for my city was a few hours ago and I didn’t get tickets😃🔫 hope you do better👍🏼 just keep trying:)
@@annekke oh my god that’s actually devastating 😃 i’m sorry that happened to you! i’m crossing my fingers for kansas city
@@emzymezzz me too🤞🏼×͜×
LMFAO I'M SO SCARED FOR TODAY'S BTS PRESALE
Sending alllll the good feels your way!! 🙌🏽🙌🏽🙌🏽🤞🏽🤞🏽🤞🏽
Do you know how to bypass queue-it ? For tickets for soccer matches ?
thank you so much for this video!! it'll be my first time using ticketmaster for the stray kids tour in oakland and this was really helpful 🤧 i just wanted to ask if being in a different country during the sale (in my case, the philippines) could pose any problems? i already have an account with a credit card attached to it so i think there shouldn't be any but since it'll be my first time ever, i just wanted to make sure 😅
Shouldn’t be an issue, just make sure you have a Ticketmaster account on the Ticketmaster.com site though to ensure you can get going with no problems 😁 good luck!!
me watching this video for SKZ in LA 😅
You can do itttt
Stray Kids Chicago for me.. it’s my first time getting tickets so I am ✨stressed✨
You can do it!!! I believe 😁😁😁
hello! Your videos are really helpful and straightforward! I kind of have a question. Can you have multiple devices with the same account on TM with a different wifi or try to have multiple accounts? Let’s say you have one device or a computer connected to the Wifi to get tickets and the other device would have cellular data but with a different account. Would that be okay? I’m just trying to elaborate on stuff since i’ve heard about how TM changed their policies and other things. Thank you!,
It would always be better to have a different account if you’re going to try to get tickets using multiple connections. One, the same account cannot be in the queue for the same event twice regardless. Two, if the same account is logged into two different connections, it’s like telling Ticketmaster you’re in two locations at the same time. Doesn’t really make much sense and that could lead to potential issues down the road. Use separate everything if you try to buy tickets from multiple accounts at the same time.
thumbsuprun oh okay! I understand. Thank you so much!!
hi!! i have a couple questions i hope you don’t mind answering ...
1. once you’ve joined the waiting room, should you refresh at any time? or should you just stay still and wait for the countdown for sales to open?
2. is your place in the queue basically just determined by luck? is there anything you can do to improve your chances of getting into the front of the queue?
3. is there any way to choose to not log in when you try and enter the wait room? or does ticketmaster decide for you whether you have to log in or not?
4. are there any tell tale ‘signs’ that determine you’re in the 4th (rare) type of wait room?
i know this is a lot, so i’m really thankful if you have the chance to answer some of these questions . thank you so much for the informative video!!
1. Never refresh. It won’t change anything for the better, can only make things worse.
2. For the most part it’s all luck based. There are rumours if you have an older Ticketmaster account that you may get a better placement but I can’t verify that. What you see is what you get pretty much.
3. Nope! Ticketmaster will decide this well in advance and they are moving away from waiting rooms without having to log in anymore. It’s likely you’ll need to log in first, especially for popular tours like BTS. All Verified Fan presales require you to log in as well.
4. You’ll only know if you’re in this kind of waiting room about 5 minutes before an event goes on sale because it won’t prompt you to log on at all. Unfortunately this situation is almost never coming up anymore
thumbsuprun thank you so much!! i’m sure you’re really busy answering comments since it’s ticketing season for bts, so i really appreciate it.
one last question: i’ve heard that it speeds up the process when you pre-enter your credit card/billing information into your account. will ticketmaster consider it bot-like behaviour if you preenter the same billing info onto two different accounts (with different phone numbers attached)?
It won’t consider it bot like activity, but Ticketmaster may link the two accounts together. Basically meaning that if for example both accounts received a verified fan code, that it’s possible that you may only be able to finalize a purchase with one account because it’ll think you’ve hit the ticket limit already. The amount of time it saves you by pre-entering your billing info is not a lot...maybe 1-2 minutes worth? If it gives you peace of mind having it in already, I would recommend going ahead, even if it’s the same on both accounts.
thumbsuprun okay, thank you so much!!
@@thumbsuprunwhat if you're in the waiting que an hour ahead, should you fresh 30 min in?
I’m so confused! I’ve watch other videos & I still don’t understand how I can get verified & sign up for the presale tickets? There’s no link to click when I click on the event. It just gives the date & time of when the presale will take begin. Also, with presale, can you buy tickets as soon as presale starts are will you still need to wait for tickets to go on sale with general pop. & just use the code? Please help!!!! Lol
Ticketmaster website itself won’t always have the direct links for Verified Fan presales - you’ll need to find them on the artist website or fan pages usually.
Once a presale begins, just be in line before it starts and you’ll randomly be placed into the line. Once you get through you can go ahead and buy away! 😁
If you don’t get presale codes or they sell out before you get a chance, then yes, will need to get in line for the general sale and try again. Good luck!!!
If there is a presale code for multiple dates/locations all launching at the same time, is it okay to have one tab per individual show in the waiting room but for many shows at the same time? I plan to be logged in & use one browser.
Ticketmaster has said that you can do so but you must make sure to not open tabs for the same specific date.
Also I would say don’t go overboard with this either and try to keep your tabs to no more than 2. If you’re using a phone to buy your tickets, be extra careful as your tabs may reset.
thumbsuprun just to follow up. Thank you. I was able to get great seats!
I’ve heard similar stories of people getting right through the queue after they had finally made it through one of them. I think you have the right strategy there. Just remember about the ticket limits and you should be okay. Make sure you buy for the event you want first and then work through the others
How early should I click the link that I’ve been given for the presale that sends me through to Ticketmaster? Is there any point in having the website open for hours before it goes on sale or just 10mins?
Just open it 15-30 mins before the event goes on sale. No point doing hours in advance
If you join the queue around 30 min before, will it help the purple man thing go faster or does it not matter even if you like join 10 min before? thank u for all the tips btw!!
Doesn’t matter, can be 30 mins early or 30s before, you have the same chances!
😄🎟🤞🏽
thumbsuprun - Ok thank you!!
trying to get tickets for the group ateez tmr!! i’m really nervous but i’ll try my best :))
Good luck!!!
Can you log in more than once with different emails while using different devices and networks? Especially if you don’t need phone number confirmation
For the same event, you can only log in once or else you’ll run into errors, even if there is no phone verification. The only time you could potentially have more than one account looking for the same event is if there is no log-in. Once you add tickets to your cart though, you need to make sure tickets are not being added to the same Ticketmaster account or else you’ll run into errors. Also, if the accounts have similar information entered on each of them, then you may not be able to check out properly and run into errors. Don’t go crazy is all I can say with multiple accounts if you can’t manage them all 😂😂
Would it be a good idea to refresh the page once the countdown in the waiting room gets to 0? Or would that be a bad idea and decrease the likeliness of successfully buying a ticket?
Always refresh the page if you are NOT in a queue at least 5 minutes before an event goes on sale. If it doesn’t put you in a queue, I would then refresh the page at 0 in that instance ONLY
trying for harry styles tickets on monday !! when the queue ends to get into the waiting room, do i refresh or do i wait for ticketmaster to refresh, because i’ve seen different people say different things 😥
As long as you’re in the waiting room, it will refresh automatically once it gets to 0. If you never get into a waiting room screen before 5 minutes before, then you should refresh at that time. But don’t be refreshing at 0, that’s too late
Ok so is it true if your on your phone you cant use cellular data? You have to forcefully use wifi to buy tickets? Also if so, do u recommend going to a starbucks as a last resort for wifi usage?
Definitely not true you can’t use cellular data.
There is also an official tweet from Ticketmaster saying public WiFi should be fine, but I’d still prefer cellular data over they personally
okay, so i have a question.. is it best to buy one ticket first or does it let you get more than one on tickets that are for sure going to get sold out in just min? is it best to use a computer or a phone? i have a friend that will be using a school wifi so we can increase our chances for a ticket but i will be at home so should she use her phone since that is a public wifi?
It’s best to go for 2 tickets at a time max as they sell very quick. I prefer using a phone but everyone has different experiences. It really all depends on your internet speed. Public WiFi can work, though you may find it slower and if many people are using the same network it can potentially create issues too
Is it okay to have multiple browsers or tabs open, each connected to a separate account / separate email to see which account will have the best place in the queue? Or will there be problems other than too many connections to a wifi
You’ll have problems if one device has multiple accounts logged into it at once. Better for one account to have tabs for each show, and then have different devices for each account. That’ll be more efficient and you’ll run into fewer problems
Hi Thank you for the video!I want to ask something.If me and my sister have vip gold tickets we need a adult with us because we are 16 and 12 years old.And my question is if my dad get VIP silver can he come in as our attendant or he needs VIP gold tickets too?For a bts concert
This is a good question, but not one I’m familiar with because each VIP ticket has their own specific rules. I would contact the venue directly and ask them how it will work because they would have a better understanding of the VIP requirements and age requirements. Sorry I wasn’t more helpful 😢
@@thumbsuprun thank you friend! I will do this when bts have tour
I got into the ARMY membership presale today wish me luck!!
LUCK LUCK LUCK 🍀🍀🍀🍀
@@thumbsuprun if I have army membership presale code do I still need to join waiting room / smart queue? Please answer x
You will still need to - the process for joining the waiting room and queue will still apply 😄🎟
@@thumbsuprun thanks for replying. When does the option to join the waiting room appear? Obviously it's too early to join yet but does it just appear closer to when the tickets are due to be released?
It’ll usually open up about 20-30 minutes before tickets go on sale. When it’s a popular event though they may open the waiting room up to one hour in advance. Generally though it’ll be 20-30 mins
hi there! thank you for this video, as i’ve been scouring the internet for info about ticketmaster queue. question: one of the accounts im using to get tix belongs to a friend of mine who will be on a plane when tix go on sale. will it always ask for two-factor authentication beforehand? she won’t be able to get texts so how else could i authenticate her account?
So the last round of Verified Fan presales did not require 2 factor authentication for Pearl Jam last week, so it’s possible they have since updated the process to remove that step (though not guaranteed). If they are unable to respond to 2FA, your best option would be to use a different phone number. Generally I would say you don’t want to mix phone numbers across accounts, but if it’s the only way to make sure you can buy tickets then you need to do it. No point forcing yourself out of the chance of getting tickets completely!
thumbsuprun great, thank you for the reply!
About how many devices can I use under the same wifi network?
Thank you so much for your videos :)
Well according to Ticketmaster’s recent tweet about it, they claim should be only 1 person on a network (which is ridiculous). However, it would be better to have each device on its own network should it be possible to do so to avoid potential issues.
If I had to say a specific number, I’d be leaning to no more than 2-3 devices on one network, but even that could potentially be problematic based on the cryptic information coming out of Ticketmaster these days
@@thumbsuprun oh okay thank youu. you've been extremely helpful!
do we have to refresh to join the pre queue (the queue before the actual queue)
You shouldn’t have to, it’s supposed to be an automatic process with a button showing up automatically for you to join the queue about 30 mins before they go on sale. You can refresh if you don’t see it by 15-20 mins before but it should be active long before then. No refresh needed 😄🎟
Does the queue open 30-45 minutes before tickets are on sale? I read that somewhere...not sure if accurate?? ..Or does the queue only open right when tickets go on sale?
It’ll open at minimum 10 minutes before, some bigger events the queue will open 30-45 minutes before. Just depends on the event
Do you think the Ticketmaster app works better, or just logging in on your laptop? (if someone had to pick one)
I’d pick the app because you can search across the map easier. Under list view, you can select entire map sections and then be given a list of options instead of having to select individual seats
Is it best to tick best available or to specific that I want VIP/ certain tickets?
If you are using mobile, select the sections you like and then can sort by best available that way to make it easy for you
Important question for tomorrow! So I got the text with the link for the fan club presale tomorrow, is it okay that once I’m on the link, I click “open in app” and then proceed with everything there? I rather do it on the app instead of safari on my phone, but I’m scared it might affect anything ?
Yep! Do it all through the app, it’s probably an easier experience than the mobile browser option
@@thumbsuprun ok thank you!
I’m about to try for My Chem tickets on Friday, and I’ve a question. I’ll be at work, using the work computer and the work WiFi network for this. Do you think that’s a bad idea? I’ll have my phone as well and *could* use data but signal is so shoddy in my work building when I’m using my phone.
Work networks are always a bit iffy, as there are likely others also using it to purchase tickets. I would still say to try it though because it sounds like it’s much more reliable than your phone data option. Just be sure to stick to one tab and you should hopefully see things work out for you!
thumbsuprun I managed to score Harry styles tickets using my work computer, so hopefully! And thank you for making this video, because even though I’ve used the waiting room before, I was still super confused by it!
It’s always becoming more and more complex as Ticketmaster tinkers and makes changes. Good to just stay up to date 😄 best of luck on Friday!
So I registered as a verified fan for May 2 but my friend signed up for May 3 so I got a code for presale for may 2 and my friend got a code for may 3, can I change the day i registered with to May 3rd or I can't?
You don’t need to because your code is valid for all show dates. Therefore just join the may 3 event when the queue opens and you’ll be fine! ☺️🎟
Can we buy off the live nation app since it redirects you to Ticketmaster online. Or just better use Ticketmaster, Ticketmaster app rn idk I think crashed it doesn’t show the tickets anymore
You can use either. Depending on the venue they will redirect you to Live Nation or keep you on Ticketmaster. Both will work as they are both owned by the same company
A little off topic, but I love the Canucks jersey in the back!
Haha thanks! I’m trying to figure out a better way of showing off everything back there but I’m struggling to find a good format. Some cool things have been collected over the years, it’s all just hiding away...Canucks fan I take it?
@@thumbsuprun Yes I am!
More of a Sens guy myself 😏 but I won’t hold it against you 😂
@@thumbsuprun haha the Sens are ok! As long as its not the leafs I'm good 😂
😂 100%
does this work for O2 priority as well? because looking at the Harry Styles tickets on the O2 priority it only allows to set a reminder? :/
AXS venues are a little different. Sometimes they will open the queue about 30 minutes before the event goes on sale, other times no queue at all. Check again tomorrow closer to the event on sale time and it should let you join the queue most likely
Hi! Thanks for the videos! How will I know if an event will have the waiting room or not? Usually I won’t know until the day of if there is or not.
Correct, there’s no way of knowing (unless it’s a verified fan presale, in which case 100% of the time it will have it).
I find that most events do have one these days, it’s rare to find one without a waiting room
Hi again 😅 I was wondering how to get around having multiple devices (I have 5) on the same network if I don’t have data
Multiple devices will not work for this unless they are all going into different events. It’s fine if they are all using the same WiFi network, just make sure to not use a public WiFi. Also, that many devices from the same network may potentially be an issue, so I would consider (if you can) to have some friends try from their own homes to also buy tickets.
Again, make sure none of them are entering the same waiting room!
@@thumbsuprun wdym not enter the same waiting room? if i have friends trying to buy tickets and we wait in the same queuce at diff accounts and diff networks would tht be ok?
I just mean don’t enter the waiting room with the same account twice as you’ll run into errors. If you and friends are all using different accounts then you should have no problems at all
Jus got stones ticket fo bc place may 12. Was in the line was 2000+ only waited 30mins till I was up got my ticket no problem at all
That’s awesome! I always find myself 2000+ haha, don’t even try sometimes 😅😂 enjoy the show!!
bye because everyone is here from a year ago for BTS, meanwhile i’m trying to get these bad bunny tickets
Good luck!!!!
LITERALLY LOL
SAMEEEE
@@davidsonnow literally no one asked for ur input
If I've only ever gotten past the queue with my computer, but I feel like its easier to select seats on my phone which should I use? (I've gotten through on my phone once but way after I got through on my computer)
Technically it should be random, but I would actually suggest going with what you’re most comfortable with. For me, I like the use of my phone, but there’s no wrong answer. Just be sure you have a plan once you get through the queue and you’ll be in good shape!
@@thumbsuprun thank you!
Hello, will fast internet have any effect with your queue number or is it all just based on luck as well? and would you recommend going to an internet cafe if you have a slow wifi (around 24 mbps) at home?
A fast connection won’t have too much impact on queue placement, but it will affect the speed in which the map loads and just moving through the checkout process.
An Internet cafe would work, though I am not a fan of using public WiFi to buy tickets. If it’s much faster than your home internet though then I’d say go for it 😄
thumbsuprun thanks so much for the reply! but if the waiting room that we get is the no-waiting-room-at-all will fast internet play a big role?
If there is no waiting room, then yes it will make a big difference and would highly recommend using a faster connection. Just be prepared to have to fight through many people all trying to buy tickets though, including brokers and bots
@@thumbsuprun thank you so much for replying really fast with such an informative reply. This will be a big help for ticketing in the future. Thanks so much !! This channel is really a big help for everyone getting tickets
Hey, I read on the website that you shouldn’t refresh the page. It makes you lose your place in the queue, apparently. Do you think it’s better to refresh? As it just random, and if you’re waiting a while, would it just make things slower for you? or is it better to risk it?
Never refresh. It can lead to potential issues with the queue ID that is assigned when you join the waiting room.
The only time I tell someone to refresh is if you’re already in the queue and it gets to 1 (ie you’re next) and then it just hangs for more than a minute or two. If you see it loading just be patient, but if it’s been 2-3 minutes of nothing, then go ahead and refresh. Otherwise, can only make things worse
thumbsuprun thank you so much for replying so quickly! this makes sense to me now your video was a big help. fingers crossed getting these mcr tickets :)
Use that new knowledge and win!
Is this info for Ticketmaster only? Or does it apply to any waiting room situation?
In general yes, the main concepts apply across other waiting rooms. You will see differences in how waiting rooms look and feel (AXS, Paciolan, queue-it, tickets.com, etc) but the general concept stays true on randomized placement into queues. I’ll eventually do detailed dives into different waiting rooms though so be sure to subscribe and stay tuned 😃
Once you are past the queue and into the buying ticket section, are you able to purchase 2 tickets?
You can purchase anywhere from 1 to whatever the max is. I believe for most tours the max is 4 (can change and be up to 8) so can purchase up to that many tickets
When your waiting during the count down do you have to refresh the page to see the pre queue button and then refresh again to see the queue button ? I've heard don't refresh from some and some yes. please answer asappp pleasee
Don’t need to refresh. Once you get into the waiting room that’s it, the rest is automatically done.
Only time you need to refresh is if the waiting room button doesn’t appear by about 15 mins before the sale is about to start. Otherwise the pages will move along on their own 😄
Thank you so much I appreciate but I have one more question THE PRESALE IS GOING TO HAPPEN IN AN HOUR. Is it fine if 2 people in my house got the code and in our account we have the same card info ? Or will we babe seen as bots
You may have already answered this...but during the BTS fanclub presale, could I log into the same TM account on more than one device and be in a different queue concurrently on each device? I am trying to go to two shows (different dates/venues) that go on sale at the same time. Thank you! Your videos are a lifesaver!
For the same show, no. You’ll get kicked out of the second waiting room/potentially run into errors on the main one. Best be careful!
However, for two different shows going on at the same time...this is a bit more murky. In theory you should be fine - different show, different waiting room. I’ve yet to try to be in two at once with a VF presale only because the codes are generally tied to one specific show. In this case, I would say try it, but make sure the first waiting room you enter is the main show you want to purchase for first. Just in case there are issues trying to join a second waiting room, it’s best to be sure your main option will still work.
If you try it out, can you let me know how it goes?
@@thumbsuprun So I should know right away if it TM doesn't allow me to do this if I can't get into a second waiting room?
I wonder also though if this is something I could potentially test out between two shows that go on sale earlier in a different time zone. In that case, I might try and I'll let you know. What do you think? I hope this wouldn't affect my ability to queue when it's actually my time!
Yep, once you join a second waiting room, you would see an error along the lines of ‘you already have another place in the queue. Please return to your original device to complete your purchase’. Paraphrasing but something to that effect. It won’t go any further than that.
With that being said, I don’t want to be the reason for you not getting any tickets! You could potentially test it out on an earlier time zone and it SHOULD have no effect on the later events, but I just don’t have the data to support it 😔
@@thumbsuprun Gotcha. If I have the opportunity to try this and I test it out, I'll report back!
Update: I was just looking through TM’s fan support Twitter and they’re pretty clear that a single account cannot be logged into more than one device. 😔
Here’s a link to the tweet: twitter.com/tmfansupport/status/1221945640579629057?s=21
So that answers my question - only one waiting room at a time per account. Well, it was fun to entertain the idea!
If I get presale code and wanted to queue for two different location at the same time, will they kick me out?
Nope, Ticketmaster has said that you can have two tabs open at the same time on the same device so long as they are for DIFFERENT events. Don’t try to join the queue for the same event twice or you’ll run into issues
Will vip tickets be available to purchase in the same line as regular tickets or do we have to go through the specific vip package tab
Should all be in the same queue. When you get through the queue and onto the ticket buying page, you’ll have the ability to filter the ticket options available. You can select to only see the VIP options to filter it down and remove all the standard priced seats 😄🎟
thumbsuprun yay thank you !
help me get bts tickets :(
Also for the phone number authentication do you think using online SMS numbers will work?
Almost never. Ticketmaster has phased out most of the online SMS numbers and google numbers to stop being able to be used to get authenticated. You’ll want to get access to using a mobile device for verification purposes 😄
I’m not going to a concert any time soon just want to get some info and be prepared just in case I get to go to a concert!!
I’ll have to make more videos to keep you informed then 😁
@@thumbsuprun Thanks I also have a question so IF you get the tickets how do you show the people when you are going to a concert like how do they know you bought the tickets do you screenshot it? Thanks 😊 I really appreciate your YT videos
Sorry this comment of yours got flagged for some reason! When you get to the concert, if the tickets are mobile delivery then you would have a QR code on your phone with the tickets or you can just add it to your Apple/Google wallet and they’ll be displayed once you arrive for scanning. If it’s physical tickets then just show those for scanning!
Would you recommend going to the website or using the TM app to get better results?
I prefer the app as it’s easier to search for tickets by section when in the list view. If you pick a map section, it will display a list of available seats from that section only, so you can potentially get seats easier that way
thumbsuprun Thank you! Also I loved all the hockey jerseys in the background of your video! 🇨🇦
okey thank you for this, its very helpful.. 2 months ago I tried to join waiting room for BTS tickets but they've been kicking me out.... I'm praying that I'm gonna get BTS concert tickets for Europe next week.
You can do it!! 🙌🏽🙌🏽
Let’s say tickets go on sale 10am and u go on the website 4 hrs earlier. Would that mean you’re in the front of the line when the que opens? Or maybe u get on the website a minute before does that mean you’ll be at the end of the line? Basically, does the time u get on the website before the que opens determine where you’re in on the line?
Great question. The answer is NO, it does not matter what time you show up to get into the queue as you will be given a random place in line once the queue begins. Most events won’t even let you get into the waiting room until 15 minutes before a show goes on sale, so don’t bother getting to the event page super early, there is no benefit
thumbsuprun oh ok thank you!
How do I access a presale i can’t click on it to get into the presale do I need to sign up beforehand?
For verified fan presales, you need to have registered for it. If you missed the registration window, you’ll need to wait until the next presale or general sale
preparing for olivia rodrigos sour tour
🍀🍀🍀🍀
SAMEEEEEE. gonna be stressful 😩😩
has anyone had any experience with buying wheelchair accessible tickets? hoping to get harry styles tickets this week but am very worried about being able to get accessible seats. are you still queued in the waiting room or is it different? also does anyone know if they sell out as quick as the regular seats? i know there are obviously less wheelchair accessible seats and it obviously depends on the venue but let me know if anyone has any tips/experience!! :))
Accessible seating will be under the same queue for Ticketmaster events, the seats will just be marked as accessible. No separate queue generally. For AXS, double check the queue options as they will sometimes offer a separate accessible tickets queue.
You can also contact the box office directly and they may be able to give you the best options. I unfortunately have not purchased accessible seating before but I’ll be sure to look into it in the future to help you/others out!
@@thumbsuprun thank you so much!! i really appreciate it, this is super helpful! fingers crossed i can get some tickets :))
Currently in college and I know of a lot of people who will be trying to get tickets, should I use my campus' wifi or should I use data?
I’d go data. Ticketmaster claims network WiFi’s are no longer an issue but I still feel more comfortable using non shared networks to purchase tickets
Hello! So before enter the smart queue they will ask for my phone number and they will send the sms in time? And do I have to refresh the page and it's my time in line? I saw some people saying yes
So standard is yes they will ask for a 2 factor authentication. For Verified Fan presales usually they will NOT ask for one. You should only be refreshing the page about 5-10 mins before the presale begins to make sure you are in the queue. Once you’re in the queue though, no need to refresh after that.
Is it true that when the timer hits 00:00:00 we should manually click on the refresh bottom in order to get faster through the queu?
Not at all. Don’t refresh anything. It will all happen automatically
NO! Don’t refresh the page, it takes you to the end of the queu line
me trying to get Olivia tickets tomorrow
Same lol . Good luck to you !! Hope you get them ! ✨
Good luck all!!
If I am on university WiFi does that count as public WiFi? Should I be able to purchase tickets as normal, or will I be kicked out of the queue?? :((( super worried about this!
You won’t be kicked out of the queue! It’s just a bit easier to work on your own network because others are also likely on the same school WiFi so potential that you could get a poorer queue placement. But again, it’s all randomized and if that’s all you have to work with, then it’ll be good enough! Don’t try and overthink it, just work with what you have and it’ll hopefully work out for the best! You won’t be kicked out as long as you’re the only one logged into your own account 😄
Are the extra fees added to each ticket, or just the total? So, for example, if I were to get two $60 tickets, around how much would the total be?
Definitely added fees. You’re likely looking at an $85-$95 all in price per ticket, so about $170 to $190 total price for 2 tickets (approx). We will see the final total once they go on sale but definitely expect to pay more than just face value
Justpeachy_ honey if its for bts they add 25%
taniaa F but that’s only for tax, I believe. There’s other fees as well :/
Wait so if me and my brother are trying to get tickets to the same event but in different devices on the same WiFi will we be flagged as bots ?
No you should be fine. Everything in moderation - as long as it’s not a large number of people trying from the same WiFi you’ll be okay 😄🎟