BenQ Palette Master Element Explained! Everything that you need to know by Art Suwansang

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  • Опубликовано: 4 дек 2024

Комментарии • 189

  • @ArtIsRight
    @ArtIsRight  4 года назад +1

    Latest changes to Palette Master Element 1.3.12 & explanation can be found here ruclips.net/video/FavBEirURKw/видео.html specifically dealing with relative black setting!

  • @jmgcg
    @jmgcg 2 года назад +1

    Very clear. Since i bought a SW2700PT, yout videos are very helpfull. I use coolor managemnet and calibartion softwear but never use nothing like PMElement. Ok now gona see your video about the new update on PME. Cheers

  • @black-and-light
    @black-and-light 4 года назад +2

    Hello Art. Method 1 worked out perfectly on a sw2700pt. I am very happy! Thank you 🙏🏻☀️

  • @markrigg6623
    @markrigg6623 4 года назад

    Thanx for the vid Art. Taught me a couple of things I didnt know. About the hdmi cable issue and I didnt know the spectral output of a video card is slightly compromised with conventional software calibration. And you're right about not buying a Ferrari if you only drive slowly. I only drive very slowly and and deliberately bought a Lambhorgini.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @mark rigg, you're welcome! Also have fun with the Lambo ;)

  • @NeilSnapePhotography
    @NeilSnapePhotography 4 года назад

    A very necessary and helpful video for users. There is one thing I still cannot reproduce, using other than Panel Native, I have no issues with rendering raws in LR fro Library to Dev modules. I wouldn't recommend disabling GPU acceleration for this in any case, LR is already slow enough.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Neil Snape, thank you for your feedback as always. So for me Panel Native is great or using PME version 1.3.0 or something like that won't cause any issues. If I choose any other RGB Primary in PME 1.3.8 I still run into issues. And you are correct that LR is slow enough already. And this is why I will use Panel Native over other RGB primary, plus the benefit of getting a bigger color gamut!

  • @paulrumohr
    @paulrumohr 4 года назад +1

    Hello Art,
    Let's say you want to work in 4 monitor color spaces for different reasons
    #1 The panel native color for the widest color gamut to preview images for in house printing to a high end inkjet printer
    #2 Adobe RGB to preview the output for high end wedding albums for a vendor that requests files and prints in that color space
    #3 sRGB to preview web images, preview output to more common photo labs
    #4 Rec709 to view Netflix and other video content for pleasure.
    Do you just create the one hardware calibration profile for the widest gamut available and then use the puck or on screen controls to clamp down into the smaller color spaces?
    Or do you need to create a custom hardware calibration for each of those RGB primaries you want to work in?
    Another way of asking the question is that when you use the puck to switch between color spaces, is the hardware doing a good job at clamping down the monitor's gamut or do you need to do the work of creating custom hardware profiles for each setting on the puck?
    Thanks!

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @Paul Rumohr, thanks for the question. In this situation, I would not recommend moving between various color spaces. My recommendation is to calibrate your display using Panel Native and then just use that only for everything. There're really no need to change the color space. Most of the time the image or video editing programs are color aware. So let's take an image, if you have an image tagged with sRGB when you pull it up in LR or PS a color conversion will happen real time in the background so that you will see the properly tagged color all the time. Hence why there's really not a need to change the color space. Also the OS now a days are really smart that they do understand color space, less so on Windows but it still works. To be honest in this case I wouldn't even use the hotkey puck to change the color space, I would live it in the calibrated slot with Panel Native and let the OS and the program do the rest of the conversion. I hope that this makes sense and help. A video on this will be coming soon.

    • @paulrumohr
      @paulrumohr 4 года назад +1

      ​@@ArtIsRight, so it seems the grand strategy would be to operate the monitor in the widest space all the time, and only use color managed applications.
      In other words, color profile aware photo editing apps like the Adobe suite, a color profile aware wedding album design program, a color profile aware browser application, and finally a color profile aware media player.
      If all programs and applications I use are color profile aware, there should be no reason for me to leave my best profile, yes? Except maybe for the black and white preview mode, or to hook up the monitor to a different computer (ie switching between my iMac or Macbook Pro)?

    • @ArtIsRight
      @ArtIsRight  4 года назад +2

      @Paul Rumohr, you summed it up perfectly!

    • @paulrumohr
      @paulrumohr 4 года назад +1

      @@ArtIsRight thanks again!

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      Anytime!

  • @pdvelasco
    @pdvelasco 3 года назад +1

    Hi Art! Thank you for making such informative videos! How often do you recommend the monitor be calibrated?

    • @ArtIsRight
      @ArtIsRight  3 года назад

      The official answer is every 1 to 2 weeks but I found that for my work flow, it is about every 6 months or so. These monitors are really stable. This said if you have a major OS, Drivers or software update you should recalibrate because any of these could effect the color output of the displays.

  • @ArtIsRight
    @ArtIsRight  4 года назад +3

    Please give this video a like and subscribe if you are new!

  • @dennischam2590
    @dennischam2590 4 года назад +2

    Art thanks for another highly instructive video. What if I have 2 or more non-SW displays connected to my computer along with the BenQ SW series. If I software calibrate these by some 3rd party calibration software like Calman or Display Cal will that affect the calibration of my SW series monitor that uses its internal hardware calibration with Panel Master Element?

    • @NeilSnapePhotography
      @NeilSnapePhotography 4 года назад +2

      The SW321C is CalMan ready, in other words if you pay for the calibration software, you can calibrate with internal hooks with BenQ as well as other monitors outside of BenQ. I use i1 Profiler for my non BenQ monitors. There are too many variables to say whether or not you will achieve a side by side match, how close or how far, and if the visual differences are within a measurable range.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @Dennis Cham, like what @Neil Snape said it can be done. The thing is that since the SW is a hardware calibrated display you should be ok and have no issues with it. It is the other displays that you have to look out for. In your case what I would do is use the SW as the main color reference display and still calibrate the others as best as you can. Also know that it would be extremely difficult to get them all the match the BenQ and in reality you shouldn't really do that. I would make sure that the BenQ is good and let the other software calibration fall where they may this way you are not changing output to those software calibrated display too much. I hope this help :)

    • @dennischam2590
      @dennischam2590 4 года назад

      ArtIsRight and @ Neil Snape thank you so much for the advice. So much appreciated.

    • @dennischam2590
      @dennischam2590 4 года назад

      @artisright, could you do a more video centric calibration video? At lot of people use BenQ for color grading. Right now you are more Print related. I’d love to see your settings and recommendations for Rec 709 and DCI P3. Thanks in advance!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Dennis Cham, that is a good point. Thank you for the suggestion, I'll put that on my list.

  • @NikCan66
    @NikCan66 Год назад

    With the mac studio you had chosen take advantages of programs likes 3d studio max or 8 or 12k video raw

  • @elmafudd9703
    @elmafudd9703 4 года назад

    The software also doe not have RELATIVE black point as requested in the video the new software has NITS set at 0.5? Do we leave it at this setting? Also note system level has been removed at the time of writing this. i am impressed that my max delta error on my monitor is .82 my average is .43 Thats nipple rubbing good.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      ruclips.net/video/FavBEirURKw/видео.html this will explains it further with the latest changes.

  • @redradoa
    @redradoa 4 года назад +1

    Thank you for the video. I have one question though. I am working with Mac Pro and SW271. If I profile the monitor with my i1 display plus to adobe RGB, should I also change the output of the operating system to adobe RGB? Thanks for the support and keep up with the great work.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Are you using PME to calibrate? Or are you just setting the display into Adobe RGB color mode? If you are using Adobe RGB primary in PME then use the PME icc profile. If you are using i1Display Pro Plus to calibrate the display with i1Profiler in Adobe RGB color mode then use the i1Profiler icc profile. If you didn't do any of the calibration above you can you set the icc profile to Adobe RGB to use with Adobe RGB color mode on the display. Know that this is for reference / rough proof only. It is not color accurate.

    • @redradoa
      @redradoa 4 года назад

      ArtIsRight Hello. Thank you for coming back so soon. I have used PME to calibrate in Adobe . I have not used, i1profiler. Then I understand that I should use the outcome of PME color profile and select it in the OS Screen colour menu.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      So yes if you are using PME then use the PME generated icc profile and choose the correct hardware calibration slot that goes with it. From there you are set!

    • @redradoa
      @redradoa 4 года назад

      @@ArtIsRight Once again, thank you very much for your extraordinary work and for your dedication and support. Much appreciated. If you come around to Barcelona, I'll buy you a beer and some tapas (google it..)

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Thank you Albert! When I can travel again this will be great!

  • @RappMich
    @RappMich 4 года назад +1

    Hi Art. I have three calibrations made for Panel Native, Adobe RGB ans sRBG. So I have three different icc profiles and three calibration settings in my SW270C. And now my question: if I change the monitor calibration setting, for example to calibration 2, do I have the change the icc profile to number 2?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Yes you would have to change the accompanying icc profile on your OS.

    • @RappMich
      @RappMich 4 года назад

      @@ArtIsRight And why? I thought all the settings are done in the LUT of monitor and the icc profile sets it only to 100%

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Michael Rapp, yes the setting are stored in the LUT, what the icc does is tell the video card what color space or gamut equivalent it is outputting to the display without this the video card would be outputting blind. Since you calibrated your various slot with different color space, this is even more crucial and essential to match the color space and gamut on the icc and calibration slot.

    • @joe-rivera
      @joe-rivera 4 года назад

      Just a follow up question: in this scenario where a different calibration is set to each of the 3 slots, when using the hardware buttons to change between calibrations, is it normal that macOS does not also change the profile in System Preferences > Display > Profile? I want to make sure my system is working correctly and I am expected to *manually* make that change. My calibrations have passed, but I find the colors quite dull for a wide gamut display. I’m used to desktop icons becoming very over saturated as they do with the default BenQ SW321C profile, so I’m wondering if I’m supposed to leave the profile on that default BenQ profile in system prefs? Thanks for your insightful videos!

    • @BerlsMcSquirrels
      @BerlsMcSquirrels 4 года назад

      @@joe-rivera Waiting for this response as well...

  • @iamdaniximenes
    @iamdaniximenes 4 года назад +2

    A calibration for rev 709 and editing video??? Best settings??

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @iamDaniXiennes, good idea. I’ll add that to the queue

    • @iamdaniximenes
      @iamdaniximenes 4 года назад

      ArtIsRight thx!! I need it for my BenQ! And win 😊

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @iamDaniXimenes, sounds good.

  • @TheHelloverse
    @TheHelloverse 4 года назад

    Great video as always. Question 1: does selecting the sRGB, Adobe RGB, Rec. 709, etc. RGB primaries during calibration change and calibrate the default "Color Mode" that is accessible from the hotkey puck, or does it create a new Calibration 1/2 profile? And question 2 for workflow, most of my pictures are distributed on the internet but I occasionally print them. Would you recommend editing in Panel Native still, or should I edit in sRGB? Or, can I edit the pictures in Panel Native and "proofread" the pictures in sRGB? Thanks!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @TheHelloverse, thank you. So choosing other RGB primary does not change the hockey puck keys assignment. You would have to do that manually, a guide will be coming in the next few weeks. You would have to go to the display menu under setting to change the key assignment. Secondly, whichever RGB primary you choose will be created in the corresponding slot that you choose on calibration, for instance if you choose Adobe RGB for slot 1, the calibration 1 would be Adobe RGB, etc. What I would recommend in this case is stick with Panel Native. In your image editing program such as Photoshop, you can come in and set your display to sRGB color space only, this way it will always show the sRGB equivalent when you are editing your images and you can always proof your images in sRGB with an icc profile as well. There are a few ways to do this.

    • @TheHelloverse
      @TheHelloverse 4 года назад

      @@ArtIsRight Awesome, thanks!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @TheHelloverse, you're welcome!

  • @noodles1m
    @noodles1m 4 года назад +1

    Why is 16bit LUT superior to Matrix? I thought in a previous video you released you said Matrix was best? I'm a bit confused.

    • @noodles1m
      @noodles1m 4 года назад +1

      Could you please also explain the difference between V2 and V4 profiles? Thank you

    • @ArtIsRight
      @ArtIsRight  4 года назад +2

      First question: The information is updated based on the program and its capability. In the previous recommendation there is a bug that prevents 16 Bit LUT from working properly, hence the Matrix Recommendation. Matrix build the profile by relative measurement values to build the color information metric for the profile with white point stored separately in the profile. 16 Bit LUT uses an actual look up table to reference and remap colors. So the believe is that reference table is better than relative reading, but this is really up to the user. I find that in Hardware calibration, LUT works better and in Software Calibration, Matrix works better.
      V2 vs V4, essentially V2 allows for ambiguity because white point information is not included in the icc profile. V4 solves this, but on windows, there are certain programs that have compatibility issues with V4, hence why the recommendation is to stick with V2 for greater compatibility.

    • @noodles1m
      @noodles1m 4 года назад

      @@ArtIsRight thank you very much. Would you say it is better to profile the monitor with the native panel colour space and just export according to media with that media's colour space? Eg. Calibration 1 profile as panel native colour space at 120 luminance and export as sRGB for web type work and calibration 2 profile as panel native colour with 80 luminance for work destined for print and export in Adobe RGB/CMYK? Or is it better to profile the monitor according to the destination colour space so the work is done in that colour space? I use Affinity Photo/Designer/Publisher and no Adobe CC products for my work. Thanks again for your help.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      If you can profile in Panel Native (PN) successfully then yes it is best to keep it there. This is the reasons why PN display profile works, have a look. ruclips.net/video/Yvu-sgddna0/видео.html This makes it not necessary to profile the display in the space that you are tagging your file. Also you can do 2 calibration at different luminance, however, though you will see the differences between 80 and 120 nits, you can always edit the images at 80 nits for web as well. Personally for me, I just stick with 80, it works well though out all of the usage case and it simplify so much of the workflow and forgetting to switch back and forth. Are you on a Mac or PC? If you are on a Mac there's less issue with color management, if you are on a PC there are some settings that you might have to change if colors are not displaying correctly especially in affinity products.

  • @putubing
    @putubing 4 года назад

    Hi Art i wanted to tell you about a problem i found. The hardware acceleration and color shifting issue with lightroom is not the only program where this shows up. I use safari for most browsing but since purchasing the 321c I use chrome or Edge for mac when watching utube videos because of the ability to see 4k. I have been bothered by a constant color shift when going from theater mode to full screen. Finally i found the problem, shut off hardware acceleration in Edge or Chrome and the color shift is eliminated!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Paul Giganti, thanks for the update. So in this case, I would recommend using Panel Native if you can to avoid all of the issues.

  • @albertocabrera6614
    @albertocabrera6614 4 года назад

    WOW THANK YOU SO MUCH. I use to just use the iprofiler software to calibrate my SW271. Been doing that for about 2 years and I have gotten great results. But now that I have use Palette Master and followed your steps. My monitor is all messed up. The color is off and as I continue to use the software the worst it gets. Thank you so much. Now I have a worthless monitor. I do have one question, is there a way to undo everything that Palette Master did to my monitor? I appreciate it. I do not have another 1k to spend on a monitor again. Yeah, I am pretty pissed off, its 2:30am and I got a job due in the morning to present and I can't even get decent color off my monitor now.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      You have to understand that nothing is permanent here, you can always reset the setting. For the SW271 you can simply switch to Custom Color Mode or Adobe RGB and use i1Profiler software to calibrate your display. It is that simple. You can also reset the display as well by doing the following - go to the menu on the display, setting, reset and then confirm. Then what you want to do is turn the display off, unplugged it and then press the power button for about 10 sec while it is off. In total leave the plug out for at least 30 sec. Plug it back in and then try running a calibration on it however you like.

    • @albertocabrera6614
      @albertocabrera6614 4 года назад

      @@ArtIsRight okay.I cannot change any settings at all unless I recalibrate. Right now I selected HDR because its the only mode that look normal. Once I did that, all the settings went grey. Cannot switch to any other color mode or adjust any settings. I tried the reset method you suggested, it did nothing.
      Also, when it was in adobeRGB or any other color model I could not use brightness or any adjustment. Everything went from normal color to a dull off color.
      Im the moron here, I've maintain this monitor in top shape, had it calibrated to match all my printers. All that gone. You don't even understand the predicament I am in right now. Its almost 5 am and I just can't. I can't believe I did something so stupid.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      First you have to get out of HDR mode, it is done from the OS that is why your display is locked up. And in any of the color mode you should be able to adjust the brightness, if you can't adjust anything could be because of HDR. Don't beat yourself up. I can assure you the display is not broken. It is all software, which can be brought back easily.

    • @albertocabrera6614
      @albertocabrera6614 4 года назад

      ​@@ArtIsRight okay did not know that Mac had that option. Yes, now everything is available. The dull colors are gone and it looks normal again. So the reset did work. Thank you. Sorry, but that software is awful, not touching it ever again.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      It is a personal choice based on needs, I have been testing and using it since 2015. There are some bugs here and there but it always works and it is still from my testing one of the best calibration software for BenQ sw displays.

  • @014BigBoss140
    @014BigBoss140 4 года назад

    perfect explanation. congratulations, I didn't understand just two things. 1) having two screens, a software calibration is incorporated on the macbook while a hardware calibration on the monitor (benq 271). now, when I use the hockey puck, when I change the display (type from rgb to srgb) does the monitor calibration profile change automatically? because if I open the "system preferences"> monitor> color panel, when I change from the hockey puck, it does not change live on the control panel. therefore I can't understand. 2) I followed what you said to the letter and I got two perfect calibrations even if a little greenish, the first in rgb and the second in srgb. I have only one problem. when I change from rgb to srgb there are no substantial differences. I tried to compare the two calibrations on colorsync utility and they match perfectly. there is something wrong, can you help me?

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @014BigBoss140, thank you. You can check out this video too it goes hand in hand ruclips.net/video/Ipuaf5yHrog/видео.html
      1. When you change the hockey puck to different display color mode, the monitor profile on the OS does not change automatically. You have to do this manually.
      2. If you use Panel Native (PN) and sRGB for profile, in color sync utility, PN is supposed to be larger, I have done a test on this. And when you say RGB you mean panel native correct? or are you using some other RGB primary.
      To help you further, I would need your BenQ model number, OS version that you are running, the computer that you are using (MacBook, MacBook Pro, Etc) The year of the computer and size (to determine ports) and the cable that you are using to link the display to the computer. We can go from there. But overall I think that you have everything on the right track here.

    • @014BigBoss140
      @014BigBoss140 4 года назад

      @ArtIsRight Thank you so much , ok I watch the video!
      1)
      I understood that what I select from hockey puck is only an estimate of what an icc profile would look like. on hockey puck I only select some lut. am I right?
      2)
      Yes when I say RGB I mean a calibration made with "native panel".
      My benq model is sw271, OS version macOS Catalina 10.15.4 , I'm using a MacBook Pro (15-inch , 2018 ) touchbar.
      As cable I use the cable supplied with the benq. Usb - male b connected to a hub. that I connected to Mac. ( HooToo USB C Hub 6 in 1 )
      As calibrator I used the i1 pro display connected directly to the benq.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @014BigBoss140, so with the hockey puck you can customize it to Calibration 1, 2, 3 etc to the corresponding buttons that you choose. In that case you would still have to set the icc profile on the computer. Personally to keep things simple, I would recommend that you calibrate in panel native and just leave it. use that for everything that you do on the system.
      Regarding the answer to number 2, if you have done the calibration with PME using sRGB vs panel native, you are supposed to see the differences in color space with using Color Sync Utility. I'll run a check on my end and I'll let you know what I find out. For the most part. If your sRGB comes close to panel native then you are OK in a way especially if the display can map more colors

    • @014BigBoss140
      @014BigBoss140 4 года назад

      @@ArtIsRight ok Thank you! , yes i did calibration with PME ,
      I wanted to do two calibrations, one for post production and one for social media. Comparing them on color sync utility I didn't see differences between Rgb_NativePanel and SRGb. Even looking , no color changes. Anyway if you find something i would be grateful to you!
      Now I will test too, maybe trying a different cable (display port - thunderbolt 3 / usb-c as recommended) and if I can solve the problem I'll let you know too! Thanks again

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @014BigBoss140, you're welcome. This said, I wouldn't worry about it too much. Also with the setup that you have USB Type C is the best cable to use. You can try another cable but I feel the result would be the same.

  • @nancyharbert3038
    @nancyharbert3038 3 года назад

    I am getting a message stating need to connect a sensor before I can click on start. What is the sensor?

    • @ArtIsRight
      @ArtIsRight  3 года назад

      I would start out by watching this ruclips.net/video/8rjRoIe0-mo/видео.html You need to have one of these devices ruclips.net/video/Qm05pJS8Io0/видео.html this is an older video so X-Rite is now calibrite and it is explained here ruclips.net/video/ZRgeg_1whHo/видео.html

  • @wporzojest
    @wporzojest 3 года назад

    Hello,
    I have a new 270C. I was trying all day long today to calibrate it. The validation fails unfortunately on macOS (Catalina).
    Those are the details:
    palette master: all versions starting 3.0.8 until 3.0.13
    os: macOS Catalina
    computer: Mac Pro 2015
    cables: DP and HDMI
    i1Display Pro
    The issue is with grayscale. Delta for those "grays" is always above 35, while the delta for red/blue/green is around 1. I tried different settings on palette master (adobe rgb vs. native), blackpoint absolute vs relative, profile type matrix vs. lut 16... and so on. Results are always similar with the exception of panel native settings where deltas are even worst.
    Sample result from the validation:
    Index: 5
    Target:
    RGB: 190 190 190
    L*a*b: 77.49 0.00 0.00
    Result
    L*a*b: 78.15 128.00 -128.00
    Xyz: 0.3126 0.3288 63.76
    Delta: 35.69
    The issue does not appear on the other computer with Windows 10.
    Any advice?

    • @ArtIsRight
      @ArtIsRight  3 года назад

      If your computer has been updated multiple times from previous OS this can cause these issues. The best thing to do in this situation is to create a separate container and install a fresh copy of Catalina and see if this is still causing the issue. What video care are you using?

    • @wporzojest
      @wporzojest 3 года назад

      @@ArtIsRight Thanks! I will try that. I am using DP cable

    • @ArtIsRight
      @ArtIsRight  3 года назад

      DP cable will help.

    • @wporzojest
      @wporzojest 3 года назад

      @@ArtIsRight Just want to give an update that the re-installation of macOS helped.

    • @ArtIsRight
      @ArtIsRight  3 года назад

      awesome!

  • @francoismarcosleriche9585
    @francoismarcosleriche9585 4 года назад

    Is this hardware calibration to be repeated monthly like a software calibration ???

    • @ArtIsRight
      @ArtIsRight  4 года назад

      You can and probably should but they really don't shift that often and if they do shift it is really marginal that most won't really notice.

  • @raziel7997
    @raziel7997 3 года назад

    Yesterday I was trying to calibrate my SW271 display for the first time using I1Display Pro and Palette Master Element and I had lots of problems with this process. I was not able to properly calibrate the display on sRGB profile, the validation process always failed and the reason was high delta E on red colour. The same with AdobeRGB profile at any settings. I don't know if my 1 year old display is damaged or there is any other issue, but delta E value above 4 on red/green/blue is unaccaptable to me and disqualifies this display for use in photography.

    • @ArtIsRight
      @ArtIsRight  3 года назад

      Please answers these questions completely and we’ll go from here.
      * What computer (Laptop - Mac specify the model, year and size, Desktop, iMac, all in 1 PC, custom build, etc )
      * What is your Operating System (OS) version are you using? (For Mac please specify the dot release, for Windows please specify version / build number)
      * What calibrator are using?
      * What version of PME are you using?
      * What BenQ model do you have?
      * What cable are you using to connect your BenQ to your computer for the display signal, HDMI, Display Port, etc.
      * If you are using USB-C skip this question, if not, are you using a USB link cable between your laptop and display?
      * If you are using Mac was this a clean install or was the OS upgraded from a previous version at any point (I.e. From Mojave 10.13.x to Catalina 10.14.x)? Or was this Mac restore from a back up, time machine or other wise?
      * For PC, what GPU are you using? If Nvidia are you using their new Studio Driver?
      * Were you able able to successfully pass the validation at some point
      * For SW2700PT owner, look at the back of your display on the regular tag and give me the MFG date.

    • @raziel7997
      @raziel7997 3 года назад

      @@ArtIsRight *Laptop HP Pavilion Gaming 15-ec0009nw @Ryzen7 3750H; 16GB DDR4; GeForce GTX 1650
      *Windows 10 v. 20H2
      *I1Display Pro
      *PME v. 1.3.15
      *Benq SW271
      * connection type: HDMI
      *I’m using USB cable between laptop and display
      *GPU: GF GTX 1650 with latest driver
      *On June 24 I passed validation after many attempts. The settings I used:
      RGB Primaries: Panel native
      White point: D65
      Luminance: 100
      Gamma: 2.2
      Blackpoint: 0.3
      any change in parameters like blackpoint to Absolute zero or Luminance to 80 or 120 gave me validation error on red colour (for blackpoint setting change) or grey colour index 3

  • @RishishPandey
    @RishishPandey 4 года назад

    Hi Art, I am leaning towards getting the SW270C monitor for my photography work but my concern is the calibration tool - I have 'ColorMunki Display' but it's not compatible with the Palette Master Element program. Is the compatibility going to be added in the future update of the software or do I have to retire this calibration tool and get a new one? Thank you :)

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Retire that device. It is not BenQ but rather X-Rite, the ColorMunki Display and i1Display Studio are ones that they will never release a SDK for 3rd party software use. I recommend the i1Display Pro or i1Display Pro Plus

  • @terencew
    @terencew 4 года назад

    Thank you for the informative video Art. I'm still having some trouble calibrating my new SW271. I bought the i1 Display Pro and using the vanilla method always yields over-saturated reds and high deltas (in the 20s). This is even with a DisplayPort cable from the monitor to my Nvidia GTX 1080 video card. After watching your video, using your recommended method (with Panel Native and 16-Lut profile type) yields better results, with more normal looking colors and deltas with an average of 2.73 and a maximum of 5.46. What am I doing wrong here? I'm happier that the validation is better but they're still technically a fail.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @Terence Wong, you're welcome and yes those values are higher than usual. Are you running Nvidia studio driver? Let me give this some more thought as to what may be going on. For the time being do you have another computer that you can hook this display up with and try to run calibration?

    • @terencew
      @terencew 4 года назад

      @@ArtIsRight Thanks for the reply Art. I didn't know about the Nvidia Studio Driver. Thanks for that, but after setting that up, I"m still getting similar results as with the gaming driver. I did try calibrating the monitor with the laptop. Although your recommended method didn't work, the vanilla method did finally yield a pass for me. Thank goodness. However, when switching the input from the USB-C (laptop) back to Displayport (Desktop PC), it goes straight to HDR mode and locks me out from choosing the Calibration 3 where I saved the passed profile to. Any thoughts?

    • @terencew
      @terencew 4 года назад

      Nvm, I was able to "unlock" it as soon as i opened Palette Master on my Desktop PC, but it did not save the Calibration 3 profile, which puts me right back where I started. it seems like I will need to calibrate from my Desktop in order for the profile to stick, but I don't want to reformat my PC just to do this. Could really use your advice at this point.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Terence Wong, in this case you won't be selecting the calibration slot the display. What you have to do is set this up during one of the initial setting screen in PME. This is on the same screen that you choose the number of patches that you like to measure. At the top you will see calibration 1, this is where you would change to slot number 2 or 3. From here once you have done the calibration, it will save calibration setting to slot 3 of your display. Make sure that on your desktop PC you have the USB linking the desktop to the display. If you don't PME cannot talk to the display and will cause problem with the calibration. Also what you need to do in this case is calibration using your desktop because calibration is based on the specific video card output on each of the machine. Let me know if this works.

    • @terencew
      @terencew 4 года назад

      @@ArtIsRight Thanks Art, I understand that. but choosing the calibration isn't the biggest issue right now, it's that PME fails to calibrate by hardware. At this point, I'm going to just calibrate by using the i1 display. As I'm doing this, could you help me understand why switching the profile on the hotkey puck to HDR locks me out of the other modes like AdobeRGB and sRGB? I find it incredibly annoying that i can't switch between HDR and the other modes unless I open up PME.

  • @soloalpinist
    @soloalpinist 4 года назад

    Just insyalled and ran PME on my new SW240 and it passed...whoot whoot! I was wondering how often the monitor should be calibrated with PME?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      The official answer is about every week. Personally from my experience using these for years, the color rarely go off, these LED backlight are so much more stable that CCFL tube of the past. My suggestion is to try and recalibrate after 2 weeks and see if you notice any change. If you do then calibrate more often, if not then the next time you can push it to 3 or 4 weeks and try. If you don't print all the time or do a big expensive job then I might even recommend calibrating every quarter or bi annually. I am doing on the latter on my main display. But on my test displays, I could go through 20 calibration test in a day. Hope this helps.

    • @soloalpinist
      @soloalpinist 4 года назад

      @@ArtIsRight How is it that Xyrite software has the i1 Display constantly monitoring light changes in the room etc and PME doesn't require this? (Just curious)

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Yeah you should not use that, it is a feature made by engineers that is not necessary in touch with real world photo editing. How can you get accurate color if your screen white point is always changing. By the way BenQ does have this feature in the PV270 and it works in Windows but it is best not to use it.

  • @elmafudd9703
    @elmafudd9703 4 года назад

    Me again sorry everyone but i am the sort of nurd that asks questions. I can adjust the brightness of the display with the hockey put. When it is on Adobe RGB what level do I set the monitor? Does this make sense? With the puck i can increase or delete that brightness from zero to 100 increments. The factory setting seems to be 68 for ADOBE RGB do i leave it at this?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      That is for the pre calibrated color modes only. If you calibrate with PME, you would have to choose the RGB primary for each of the calibration slot and this is something that you would have to know so pay attention when setting PME. From there you can't change the brightness for this calibration slot, it is fixed. If you choose Adobe RGB color modes from the display, well then you are using the pre calibrated color modes and not the custom hardware calibration. Hope this helps.

  • @robertkoch5032
    @robertkoch5032 3 года назад

    On the Benq SW240, what setting should I choose with the Color Mode Hotkey before calibrating? I assume Adobe RGB? If so, should I choose Adobe RGB as primary in Palette Master? Then, after I have calibrated, how does changing the setting with the Color Mode Hotkey affect what I see on the screen? Thanks.

    • @ArtIsRight
      @ArtIsRight  3 года назад

      One has nothing to do with the other ruclips.net/video/Cgo2p7jF3n0/видео.html

    • @ArtIsRight
      @ArtIsRight  3 года назад

      Don't need to choose any specific one before you calibrate.

    • @robertkoch5032
      @robertkoch5032 3 года назад

      @@ArtIsRight So would it be correct to think that the color settings in Photoshop don't affect what appears on the monitor because they are overridden by the monitor's color settings?

    • @ArtIsRight
      @ArtIsRight  3 года назад

      Not Overwritten, more like translated ruclips.net/video/Gu1nqEf8vzg/видео.html

  • @thurstonprintlab1909
    @thurstonprintlab1909 4 года назад

    I finally found out WTH was going on in Lightroom and the GPU enabled/disabled/weird Color Shifts between LR Dev and Lib modules. So its not an Adobe thing, at least everywhere I looked on their support pages the issue of BenQ Monitors was never mentioned. This is quite disconcerting for me as :
    1. LR running on my 2018 Mac Mini can use all the GPU help I can squeeze out of that crappy integrated Intel 630 GPU and measly 1.5GB Chip which leads to my next question on using a BenQ 270C with an eGPU....
    2. I am looking into getting a Thunderbolt 3 eGPU Enclosure (Sonnet ?) that uses a Sapphire Radeon GX580 GPU card to speed up my Photoshop and Lightroom rendering tasks. I certainly don't want my monitor and its Software displaying a "Feature" that negates the investment. I am currently running Mac OS Catalina 10.15.6, PME v1.3.10 and its release notes say "Fix Native Panel Error Issue". Is that the Panel Native/LR GPU/Dev/LIib issue with wacky colors?
    So I can turn on my GPU again and gets its benefit? More importantly, I have read horror stories about BenQ with an eGPU using HDMI with gradients lines static etc. So if I get AMD Sapphire Pulse Radeon RX580 eGPU i should connect 270C to the eGPU via Display Port? or the other options HDMI, DVI-D?
    3. Is it stupid to get a soupped up eGPU and NOT use it for Video and Gaming, which I dont do, and use it only for LR and PS?

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      PME 1.3.10 fixes the issues with LR and PS GPU color shift and icc profile that you mentioned. PME 1.3.8 using Panel Native setting fixes this issue for a while already. It is that in PME 1.3.10 it fixes it for all of the RGB primary. For eGPU, I don't have a unit to test myself and I am never a big believer it the tech, I think that it is too much work specify from the OS which specific app to use with what internal or eGPU. But that is my personal opinion.
      1. With PME 1.3.10 I would see how the performance is first. If you think that it is slow then consider getting an eGPU.
      2. About the panel native error that is bug in 1.3.9 and it has nothing to do with the color shift bug. Yes in 1.3.10 you can turn on GPU and get benefits. If you get the enclosure, I would look at buying from a store that has a good return policy in the event that it does not work out. Furthermore, I would use Display Port over HDMI and DVI is not really around anymore on the newer SWs.
      3. For photo work an eGPU may help but it won't be much. I don't think that it is a good investment. I would have a look at this site barefeats.com he does a lot of testing on Mac with eGPU. This specific test comes to mind barefeats.com/mac-mini-versus-pro-macs.html you will see that in LR the benefit is abysmal. This is ones that talks about video pro app barefeats.com/mac-mini-needs-egpu-pro-apps.html So video apps with benefit a lot, photo apps not so much, I save the money personally and forego the egpu.

  • @waynezheng8119
    @waynezheng8119 4 года назад

    Hi, can i1 Display Pro Plus support Palette Master Element in the future? It seems the i1 Display Pro Plus is the lattest version.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Yes it will be, right now it is unofficially supported if you choose i1Display Pro from the list.

    • @waynezheng8119
      @waynezheng8119 4 года назад

      ArtIsRight Thanks for the reply. I just bought the SW321C after watching your video. But now not sure to buy the i1 Display Pro, or I wait until the Plus edition can support the Palette Master Element?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      If you get the plus now it will work with the current version of the software. Official support should be coming soon.

  • @takeone22
    @takeone22 3 года назад

    if i am planning to use my monitor for video editing mostly
    is there something else i need to do in the Calibration ?

    • @ArtIsRight
      @ArtIsRight  3 года назад

      If you use PME, watch this for the best setting with the latest version ruclips.net/video/eCOPETFhZlE/видео.html

    • @takeone22
      @takeone22 3 года назад

      @@ArtIsRight i use PC ' is that video apply to me ?

    • @ArtIsRight
      @ArtIsRight  3 года назад +1

      These videos are OS agnostic and applies to both. Best settings in the video will show both Mac and PC

    • @takeone22
      @takeone22 3 года назад +1

      @@ArtIsRight thank you !

    • @ArtIsRight
      @ArtIsRight  3 года назад

      :)

  • @dragonstrike6378
    @dragonstrike6378 4 года назад

    hi sir, good day to you, after calibrate my SW320 with BenQ Palette Master Element and i1Display Pro Plus. the calibration profile will automatically use by the PC? are we need to select the calibration profile manually? if yes, how? thank you sir.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      The program sets the proper profile at the end of the calibration.

    • @dragonstrike6378
      @dragonstrike6378 4 года назад

      @@ArtIsRight thanks for the reply sir, it means the program will set the calibrated profile automatically. right?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      yes

  • @putubing
    @putubing 4 года назад

    Art how long does it take a calibration to take when using I1 display pro. I use the I1 studio and it takes a little over thirty minutes

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Paul Giganti, mine takes may be about 10 -15 min, it should not take 30 min. What's your computer and OS?

    • @putubing
      @putubing 4 года назад

      I have mac mini. 64g ram fastest processor offered. Running Catalia

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Paul Giganti, something is definitely not functioning properly if it is taking that long. The main questions is, are you able to get the calibration to pass validation?

    • @putubing
      @putubing 4 года назад

      Calibrations pass most of the time but with marginal deltas

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Paul Giganti, the delta would be low, but never 0 in any case. I'm not really sure why your system is taking that long. The only thing that I can think of is that if you have updated multiple major macOS release on your Mac mini over the years, i.e. going from Mojave to Catalina, without a clean install. Or if you did a clean install and restore the OS and document state from a backup. These can effect the overall performance of some program and the overall machine because these backup restore many of the un needed library files with them.

  • @AlfonsoSalgueiroLora
    @AlfonsoSalgueiroLora 4 года назад

    Thank you for this video, I however cannot use the software since I bought my new Benq SW271. On my new Macbook pro with Catalina OS I get the error message about FTDI drivers not working. It seems Benq has not updated the drivers to work with Mac OS 10.15 Catalina. When is this going to be done? I am a little dissapointed I cannot callibrate my screen. Thank you!

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      What computer do you have? How are you hooking up your display to the computer? Also in this instance, what you need is to have a USB uplink cable between the display and computer. Try this out and get back to me.

    • @AlfonsoSalgueiroLora
      @AlfonsoSalgueiroLora 4 года назад

      @@ArtIsRight Thank you for your reply. I am using a new macbook pro 2019. I have tried connecting the computer with the usb-c cable directly and this didn´t work. I am hooking up with the diplay cable through a thunderbold dock. I got the connection to work but whenever I try to run the PME software it gives the error about the FTDI drivers and it closes down. Not sure about the USB uplink cable, I´ll try to find out but I would think either the direct usb-c connection or the display clable should work. Is this not related to OS Catalina? Thanks a lot for your help!

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      That is your problem, the dock. What you need To do is bypass the dock plug the USB C cable directly from the back of your BenQ directly into your laptop that you solve your problem. It is not a software bug on either BenQ or Apple sign this case is the way how the dock is handling the signal And the missing link cable between the doc and the missing USB link cable between the display and the computer

    • @AlfonsoSalgueiroLora
      @AlfonsoSalgueiroLora 4 года назад

      ArtIsRight thanks a lot! I tried connecting directly with a usb-c cable and that didn’t seem to work either but I will try again. I was hoping to have a single cable connected to my computer but if needed I will do what you suggest. Thanks again for your help. I will let you know here if your tip worked.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      The direct USB-C cable to the display should work and get PME working. From there we can figure out a single cable solution. If for some reason using the USB-C cable does not work what you might want to do in addition is use the USB cable that comes with the display to link your display and the laptop, you may need an adapter for this cable. Keep me posted.

  • @AlanFanJackson
    @AlanFanJackson 4 года назад

    If I set my calibration to Panel Native and set my color gamut to Adobe RGB in lightroom; Would that make me edit in Adobe RGB? Or would I need to calibrate specifically Adobe RGB? Same question with the sRGB, if i calibrate the monitor to Panel Native, and set lightroom to sRGB, would I still need to specifically calibrate the monitor to sRGB?

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Karl-Oskar H, thank you for the question. So a few things to note and the most common misconception about color management is that you have to calibrate or set your system wide color space to the same color space as the images you are editing. In this case you can calibrate with either option Adobe RGB or Panel Native (PN). PN is better because it allows you full access to the largest gamut possible that the panel can show.This is great because you'll be able to see more colors. In LR, you are using 2 color spaces ProPhoto RGB throughout the program and Melissa RGB in Develop Module. What LR is doing in this case is making the color conversion in realtime in the background using an engine called Adobe Color Engine, ACE for short. Since the conversion is happening in real time it does not matter in this case. Another thing to note is that, if your images is in Adobe RGB then ACE will convert it to Melissa RGB in Develop Module and then these color would get covered or in this case remapped to show correct using your BenQ profile generated with PME. This is all done in real time so you won't really know that anything is happening at all. This would apply to sRGB as well. So in this case calibration to Panel Native and don't worry about it!

    • @AlanFanJackson
      @AlanFanJackson 4 года назад

      @@ArtIsRight Thank you for a well written answer!
      So if I get this right; In my case calibrating in PN will be the best since it would cover both the sRGB range of colours and Adobe RGB range of colours?
      I saw on the web that ProPhoto RGB covers even more than Adobe RGB and possibly the Panel Native? I am fairly new to this, so please be patient with me, I really want to learn this, because I want to start printing the work myself after 9-10 years of photography.
      I didn't really understand the conversion process, am I editing in ProPhoto RGB in lightroom or Melissa RGB or Adobe RGB?
      I am shooting my pictures in RAW, not sRGB or Adobe RGB. Do you need to tell lightroom which gamut to use?
      If I want to upload a photo to the web I know I need to use sRGB, or is it already covered since it has ProPhoto RGB, is there anything I need to do if I want to edit in sRGB? I know this monitor has a "sRGB" view, should I use that one when editing sRGB?
      Sorry for a lot of questions and I hope I didn't confuse you too much with my "amateurness", but I find in really interesting and i'm very eager to learn and you seem to be extremely good at this!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Karl-Oskar H, you're welcome. So yes PN will give you the best color coverage possible.
      Yes ProPhoto RGB is much larger than Adobe RGB, it is used but not set as the standard for many because display can't really achieve that color space yet and it is even much larger than print color space. Like everything in life there's a point of diminishing return and for most manufacture Adobe RGB tend to be the sweet spot between capability, quantitative visual quality and value. Setting your images to ProPhoto RGB won't do much in this case.
      Also please ask any question you like :)
      In LR, the easy answer is don't worry about what color space you are working on, only worry about that when you export the images. ACE is running in the background and it is always showing you the correct interpretation of said color regardless of color space.
      About your RAW shooting you defined the color space of your images from the camera either sRGB or Adobe RGB. What you need to know, and this is where lots of people get this incorrectly, is that this is a tag color space, what this means is that your camera is capable of reproducing color gamut that is much larger than Adobe RGB but you can have the largest color possible, if you don't tag them to a gamut they are no good. Note that this applies to RAW only. This said, it does not matter which one you set it to. Once you bring the images into LR, there are no color conversion done to images, only on the preview that you see. In essence, what LR is reading your image color and gamut info, ACE is taking that info and converting and mapping it in real time to the color space of your display so what you see on your display is how your image looks. (Note that this is the basic premise).
      Export for the web in sRGB only. Don't edit in sRGB there's really no point buying a really great display that can show 99% Adobe RGB to edit in sRGB.
      Again, please ask these questions. It is great that you are learning and it gives me ideas for my next video.

    • @AlanFanJackson
      @AlanFanJackson 4 года назад

      @@ArtIsRight
      About the RAW: If I have understood correctly you still need to pick a color space when shooting RAW? Do you mean in camera settings or in LR?
      And why shouldn't I worry about what color space i'm working on in LR? working in sRGB and Adobe RGB or ProPhoto RGB will give very different results when uploading to a web or a printer? This confuses me a little bit.
      Can I just use the monitor and select the different color space modes to see how the image will turn out?
      Also the Panel Native shows a greater color space than adobe RGB, so when I export my picture in AdobeRGB from LR, even if it's extremely minor differences, won't it in theory compress the color space to match Adobe RGB? I'm asking this to see if I have learnt something!
      You said "Export for the web in sRGB only" won't that compress the image a lot and can end up giving weird and unwanted colors if I edit with Pro Photo RGB in lightroom cus of the huge color space it gives and upload it to let's say instagram?
      I'm learning a lot from you, thank you!

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Karl-Oskar H, About the RAW, in camera, it is default to sRGB but you can change that to Adobe RGB, it will be tagged with one or the other.
      About LR and the reason why I say don't worry about it is because there's no setting for color in LR everything is manage and handle instantaneously in the background. In LR you edit in the largest color space possible and then when you export the images you would then tag it with a color profile, so if you are tagging your files to sRGB on export then your file might loose some saturation but it won't really be drastic. When you export, LR would then covert the color profile of images into the corrected tagged export profile.
      You can use the monitor build in color mode to quickly jump between both give this video a look ruclips.net/video/Ipuaf5yHrog/видео.html
      Keep in mind that it is really for approximating color gamut and it is not precise.
      If you are using Panel Native, just gives the possibility of greater color representation. You need to understand that colors are constantly changing and converting, they're really no precise exact values. You might notice slight changes but that is about it.
      Export for web in sRGB because it is the color gamut that has the greatest compatibility, yes it will make the color a little muted but not by much. It is better than having the image show up on other people device and it looks off all together. Color won't look wired in this case. And there won't be any issues with unwanted color.
      One more thing, based on our conversation you like most who got into color management have a tendency to worry a lot about what your images or color would look like on other people screens, which is noble, but leads to many short coming. Color management is about the control of your own editing environment and not about what other would see on their computer, phones, etc. Think about phones, you have iPhone, Samsung and other, All of them are calibrated, if they are at all differently amongst the brand. On an iPhone for instance, there're True Tone, night shift, etc that changes the overall color perception of the screen. The computer of people who are viewing your images are probably not calibrated and if so may not be done properly, if you start to chase this, you are going down an endless rabbit whole that will plunge you deeper into frustration and un-satisfaction, because the color will never look good. So take it from me, and a video on this is coming, control the elements that you can which is your editing environment and let everything else fall where they may.

  • @DimitrisMpairaktaris
    @DimitrisMpairaktaris 4 года назад

    The master elements support i1 pro plus?

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      Since 1.3.10 it does officially, before it support it unofficially, so it worked all along.

  • @RappMich
    @RappMich 4 года назад

    I have a MacBook Pro and I find out that it will be a problem when the monitor of the Macbook is open while calibrating. Palette Master does not work correct in this case. Closing the Macbook monitor solves the problem.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Michael Rapp, in my test with numerous Mac laptops, mine and others, this is not an issue. This could be an anomaly with in your macOS installation, or it could indicate or be a pre-indicator of a potential hardware failure. With out knowing your Mac laptop model, generation, config, cables that you use to link up to your BenQ display, OS version, etc, it would be hard to tell you what exactly is happening. On a Mac it is fairly easy to to create a new partition or container and install a fresh macOS on it as a test. If you do this, and the issues goes aways, it would tell you that it is OS that is causing the issue. If the issue still persist, then it would be more hardware related. You can borrow another Mac laptop to run a test with the display to help narrow down the issue as well.

    • @RappMich
      @RappMich 4 года назад

      @@ArtIsRight I think I have found the real problem. It is the "True Tone" option in the monitor settings of the Macbook. If I disable the checkbox for True Tone, and let the Macbook display open, the calibration ends without problems. If I enable it the problems are present again.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Michael Rapp, I've test this before so my guess is that this error is isolated to your machine only. In my testing with multiple Mac laptop, I have not run across that issue. And that setting should be disabled anyway it should never be on for photo editing.

    • @RappMich
      @RappMich 4 года назад

      @@ArtIsRight This is a brand new Macbook from December 2019. But thank you for your answers. I let the True Tone disabled and everything is ok.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Michael Rapp, you're welcome

  • @tomweber2671
    @tomweber2671 4 года назад

    Hi out there, thnx for your very informative videos. I have a new SW321C and my calibration works, but 1) I cannot store and call back more then one calibration, so I cannot use calibration 2 & 3 and the monitor loose very often regular the one calibration I did. For calibration I use the "idisplay pro". If I switch back from my custom calibration to ADOBE RGB and back the the custom calibration is gone and the monitor is far to dark, same if I shut of the computer and come again later - the custom calibration is gone. I really would like to do calibration with 6500 / 5500 temperature an 100 / 120 candela. I really like the idea to have it very close in my hand by using the knob. thnx for help

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Tom, this is a bug with the software PME and how it is writing the calibration data to the LUT, it is the not the hardware that is at fault here. I have tested and seen this on numerous SW. This is a bug that BenQ is aware of and is tracking (aka pending fix). You can try a factory reset on the display to clear out the calibration by doing the following - go to the menu on the display, setting, reset and then confirm. Then what you want to do is turn the display off, unplugged it and then press the power button for about 10 sec while it is off. In total leave the plug out for at least 30 sec. Plug it back in and then try running a calibration on it. Note this will remove all previous calibration data so you will have to recalibrate.
      This may help but ultimately if this does not then it would have to be a software update that fix this.

    • @tomweber2671
      @tomweber2671 4 года назад

      ​@@ArtIsRight hi Artis, thnx for your help. unfortunately the resetting does not work. I reseted the colour and the system several times and followed your way exactly. I did set the language to german to see if it will be a total reset. but it does not work. it stays in german and the calibration is still the same. maybe I leave it unplugged the night, not sure if this will help. I think I have to wait for a bugfix firmware...

    • @ArtIsRight
      @ArtIsRight  4 года назад

      It is not necessary the firmware, it is how PME is writing the LUT that is causing this issue. Previous version of PME works without an issues.

    • @tomweber2671
      @tomweber2671 4 года назад

      @@ArtIsRight you mean PME V 1.3.8 where do I find it...?

    • @tomweber2671
      @tomweber2671 4 года назад

      @@ArtIsRight You mean PME V 1.3.8 should work. I tred to find this version but no success. Are you able to provide PME 1.3.8 as a download link?

  • @elmafudd9703
    @elmafudd9703 4 года назад

    It wont start, Help. I am using PME v1.3.12 I have connected my Spyder x to the computer and the Printer style usb to the monitor. I have selected spyderX (that is if i am not continuously bothered by ERROR A connection etc can not be established, dialogue box. I have confirmed connection of the spider X with a green tick on check sensor. I have clicked the advanced check box but it just will not start when the Start box turns Purple. I click and nothing happens. Nothing ever works for me, sad face. To answer my own question and for the benefit of other peoples sanity. please read the following. Just for the muppets out there. The USB 3 cable is the one that has blue at each end. I used a standard Printer style cable and it did not work and just kept showing error. YOU MUST USE THE USB 3. It would be nice if the man in tech wrote check you are using a usb 3 instead of just error you are not connected to the monitor. The problem is now fixed. This should be stage one of every tutorial.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      So it is fixed right?

    • @elmafudd9703
      @elmafudd9703 4 года назад

      @@ArtIsRight Yes sir-re-bob The USB3 sorted it out. thank you so much for your help.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      Good

  • @AliZaidi
    @AliZaidi 4 года назад

    this software doesn't work!! Nothing happens and the " Start " button is just grey...

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @ALI, It seems as if PME does not recognize the device that you are using. Without getting a lot more info from you such as a device you're using, and the computer that you have, the operating system that you're running, the cables that you have connected to your display, where is the color calibrator plug-in, etc. it is difficult to help you with this.

    • @AliZaidi
      @AliZaidi 4 года назад

      @@ArtIsRight using i1studio and connected the monitor (BenQ SW2700) to the PC with a cable other than the HDMI. Connected the i1studio to the monitor. There is a list of selection but on choosing the i1studio, the X doesn't become green check mark like it should.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @ALI, do you have a USB of link cable plug between your PC and the SW2700? if you don't you need one. Try that out. Also you can try to plug in the i1Studio directly in to your PC as well.

    • @AliZaidi
      @AliZaidi 4 года назад

      @@ArtIsRight tried that as well :) both ways - directly connected to the PC and connected to the monitor

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @ALI, please double check and make sure that i1Studio (software) tray is not launched and is not running in the background. If it is quite it. The best thing to do is going to task manager and disable it from start up. From there, I would make sure that you don't have displaycal installed and if it is we have to remove the 3rd party driver from your system. Just to double check, you have the i1Studio Color Spectrophotometer that can profile print also correct? If you don't and you have the i1Display Studio that will only do print and projector that will not work PME. Let me know and we can go from here.

  • @MartySteinberg
    @MartySteinberg 4 года назад

    Are you kidding me? Reinstall MacOS when calibration fails validation? That’s completely unacceptable. BenQ needs to develop some kind of cleanup and reset their files to get the validation work.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Marty Steinberg, thanks for the comment. And not kidding, but not when you just have 1 validation fails. I mean that when you have exhausted all of the trouble shooing options already, check the cables and the type of cable used, check program conflicts, check for updates, etc. It is not recommended as the first method. On a Mac it is fairly easy to to create a new partition or container and install a fresh macOS on it as a test, then install PME and run a calibration. If it passes then you know your old installation has an issue, if it failed despite all of the trouble shooing that you have done. All the while your old installation is still in place. Simply take the profile from this new installation and put in the old installation and you are set.
      As far as cleaning up too, that is going beyond the scope of what a color calibration software can do. And if you have tried to do a clean up as you talked about on a cluttered, repeated upgrade and/or restored back up of an OS, you would know that it is impossible. So many library and plist files have been written, some overriding older, some leaving older ones in place. It is impossible and nightmare to contain and clean it. Plus a fresh OS is better in many ways, you just have to restored the data and programs. But if you create another container then you don't have to do any of these.

    • @MartySteinberg
      @MartySteinberg 4 года назад

      ArtIsRight my MacBook is literally 3 weeks old. It came with catalina 10.15.3 and the calibration worked perfectly. With 10.15.4 it fails every time. I’ve tried everything recommended and it still fails. Have you actually tried the latest version of catalina with palette master and had success? I can't be the only one who has hit this. I’ve reached out to benq support, hopefully I can get a response that's actionable.

    • @ArtIsRight
      @ArtIsRight  4 года назад

      @Marty Steinberg, at this to the list of things that you have to turn off, thanks to apple. ruclips.net/video/CFyNBYP5lJk/видео.html please try this out, after you have done this it should work. Also I might be faster than BenQ support at this point so you can just reach me. I'll be happy to help out.

    • @ArtIsRight
      @ArtIsRight  4 года назад +1

      @Marty Steinberg, the video that I shared will show you a quick fix. Tomorrow at 7 am pacific time a new video will explain what that is happening with PME and 10.15.4