Pella Proline Window Rot Problem
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- Опубликовано: 12 сен 2015
- Pella Proline Windows after 15 Years, had to replace MOST of the windows in the house BEFORE year 10 because of this poor seal of these year 2000 windows. If you have any Pella windows, please check them on the inside for blackish discoloration and rotate them in to see if the lower portion of the sash is still in one piece.
Coberfranc - you certainly maintain a positive demeanor about such a frustrating and costly situation! We also have Pella Proline rot issues but not to the extent you have experienced. For the 2 minutes and 43 seconds of your video, I didn't feel so bad about our windows. Thank you for the brief respite.
Thanks for the funny reply!!
Pella windows and doors are designed to rot out quickly, and their replacement prices are obscene. I would never *ever* buy Pella again!
This happened to me too. They claimed it was an installation problem even though it only happened to 1 window and my builder has 30 years experience. In 2017 they offered to replace the upper sash for $500, which I thought was obscene for an obvious quality issue. Unfortunately I waited a couple more years and then called back to buy it and they said its now $1200 bucks just for the upper sash. They would not honor the first estimate. This originally happened at 15 years. I am in a neighborhood that has Anderson and other quality windows which were much cheaper than we paid, and they have no problems, same builder.
IF YOU ARE BUILDING A HOME, SAY NO TO PELLA. THEY DO NOT STAND BEHIND THEIR PRODUCT!!
Ah yes, Installation problem!! That is why the bottom of the sash ROTTED OUT!! HA
It’s the windows. Lawsuit happened. I know. I’m in on it and I hate this company. I have to pay for installation and their new ones look like the old so they will probably rot out again in 12 years
The manufacturer will always blame the installer and will never admit they sold a shitty product
And pella is a billion dollar company they should of replaced the sash for free
If like to thank pella for making these crappy windows they have given me alot of work repairing them
Glad someone is happy😀
Thank you, I was looking at Pella windows NOT ANYMORE !
I wish I could have recommended them, but they really put out a bad product and only stood by them when you really complained.
The Pella windows currently sold at Lowes appear to have the same issue; there's a thin rubber seal on the outermost pane. I bought two (before researching them) and ended up caulking the outside with a high quality caulk. Pella, never again.
Defective seal on all 5 lower clad panels on two ProLine 450 aluminum
clad sliders leading to leaks that ruined finished basement below as
water pours in through wood seams on the INSIDE of the panels. And yes,
I could see green plants growing out from the clad this spring where
the rotted wood had ballooned the clad away from the seal and glass.
When I called Pella, I was told 'thank you for letting us know - is
there anything else I can assist you with'. When I called the store I
purchased them from and who installed them, was told nothing we could
do. Forced to caulk all panels to prevent any further leaks I hope.
They can not take the freeze thaw cycles of northern New England. My
original Norco all-wood windows and doors lasted 30 years. Only 10 years from Pella
I know all about this as my new house had all Pella proline casement and oh man. All rotting out after just about 11 years later. They know wth they are doing. So they said they saw 2 bad windows and sent out what appeared to be the same damn windows with wood. I don’t care what anyone says I’m not putting them in again! So I have another appointment with them a month out of course while everyone else is coming within days. If I can get a good fiberglass or vinyl that looks good I will do it. But the costs! I know Pella won’t pay for any upgrade. And will they replace my entire home which except for the kitchen windows above the sink all my windows are huge casements with transoms! We will see but I’ll betcha I will have to shell out a bunch of money. I have no use for this company. My beautiful new luxury home I worked hard for and paid cash! 😡😡😡
@@edwardluth7740Edward, any update? Please respond.
As a new home owner I wish I had known I needed to re caulk the bottom of my Pella Proline windows. Didn't realize til the sash rotted through large picture window. The window was just out of warranty, so had to fix myself. They must have known there was an issue. Would have gladly grabbed a caulk gun and resealed them myself had I known. Guess the lawyers told them to say nothing, and let the customer find out the hard way. It's a shame. I choose these windows and loved the look of wood vs vinyl. Was proud to tell people I had Pella windows. Trying to buy time til I can afford to replace windows. Pella lost me as a return customer.
So sorry to hear you were impacted also. I don't really know if caulking is going to help or hurt, but I ended up caulking what I have left so we shall see. Still very disappointed in Pella and how they handled the situation.
Caulking the bottom where the glass meets the cladding definitely helps, which is why it's not mentioned in the Pella owners' manuals. *When* your window or door rots out and you need to replace it, they know you'll have little choice but to buy from them, and they'll charge you accordingly. *NEVER AGAIN!*
@@coberfrancit's an older comment, i am facing the same issue. Can you please give us an update on whether the caulking, applying silicone where the glass meets aluminum cladding, helps. Thank you.
Just bought a 20year old house with Pella Proline windows....almost every single window sash has to be replaced. Found several more with rotted frames. Of course the local Pella rep says he's never seen nor heard of issue...yeah right! I hate liars. Just own up to your mistake and make it right!
+Bryan Vallier Thanks for the update! I have at least one that is black on the inside that I will have to replace this year
In all fairness to Pella, there are not many products that are guaranteed for twenty years even though I think the seals were not good enough to keep out the water. I also know that if an outside contractor installed the windows that there is not much hope for you.
There are old farmhouses in my area that are over 100 years old with original wood windows. Granted, they aren't the most efficient windows but the wood isn't covered by an aluminum facing that doesn't allow the wood to dry once water penetrates the seal. I've seen plenty of wood rot and I would venture to guess these bad boys in my house started leaking water day one they were installed. The 3 contractors that have looked at my damage are all in agreement with the issue....a design flaw with the Pella Proline series. The new Pella windows I received have been completely re-engineered so that water cannot penetrate like it was in the old design. If Pella claims there was nothing wrong with their product, why change the design? Many other house on my street have the exact same issue.
@@bvallier1Bryan, so sorry about your windows. I am in a similar situation. Can you please give us an update as to what you ended up doing? Did you get just a set of new sashes? Did they care about the series of your window type? I have designer series and a sales rep said they can't get replacement sashes as these models are now deprecated. I don't buy it. There must be a way. How can I get new sashes only? Please advise.
Our Double Hung Pella is rotting. The bottom Rail on the Upper sash is rotted away. Pella says they no longer supply a replacemnt sash for this year window (1994). The only option they offered was to remove the entire Circle Top Double Hung and repalce it with a new unit : ($2,000). The cost to remove and reinstall the window and exterior Cedar Clapboards will run Another ($2.000).. Thank you Pella. Can you Believe this crap?
Ouch, great racket on their part. The only issue is, I would never get another Pella.
We have several Proline in our home and experienced issues to date with five. We participated in the lawsuit which was basically a joke. After replacing three windows I decided to apply some caulking around each casement and have not had any issues to date. Probably would have had more issues if I had not proactively done this after the initial ones. Just need to re-caulk some spaces every couple of years. Thanks for the video
I also caulked, way too late in the game, and it seems to have helped as we are now at 23 years in this house but I can still see a few with a moldish look on the inside and I know what that means. Thanks so much for the comment!!
I just replaced my Pella double hung, aluminum clad windows. As I was breaking them down to recycle I found all the lower edges of every pane were rotted. I replaced all 8 of my aluminum clad casement windows over one year ago because they were so rotted the hardware was falling out. I learned of the class action settlement too late to file a claim. Luckily, I replaced all the Pella windows with Andersons.
Kevin Foster ...Thanks for telling your story!
Mine are rotting too. Never knew there was a suit
We’re currently repairing the,lower sash on the windows in our home. Definitely a design flaw and not too terribly easy to fix. The sealing was certainly a factor from what I’ve observed. The metal seems to have provided an environment for the rot to flourish. I can’t imagine what the impact will be on the town of Pelli and their business.
We need to figure out how to do this! Did you find some hints on the web or are you just figuring out as you go?
@@micheleb2558 Actually, I simply started by removing the window and pulling off the cladding. Some of the wood rot was extensive on a couple windows it wasn’t as extensive. I ended up fabricating replacement lower horizontal pieces. The vertical pieces were repairable using wood restoring preservative along with J&B wood bond. It takes patience and sanding along with repainting but it’s doable if you have any wood working experience as I do. I repaired six windows over the course of a week,or so. Use premium trim paint and Bin primer and you should be okay. Take pictures before and after and be sure your hardware goes back the same way as taken off. There are a few good videos. Good luck!
If everyone one knew of this problem, no one would buy Pella. Mine started rotting 3 years ago after 10 years of wear and tear. What a joke! I'm going to try to fix the one that rotted out completely and see if I can buy some time. Currently, the way I'm understanding the class action lawsuit, the original class action suit approval was reversed so we'll wait another 8 years?
we got enough out of that to go to dinner but not to replace a single one of the freaking windows.
4 of our Pella upper double hung windows sash rotted . Pella stopped producing replacements. Just terrible.
I caulked my windows some years ago and I think it helped, but I do fear when I have to try to replace one
I just finished repairing a Proline double hung window with similar rot to this one. It is a difficult repair for anyone who does not have the tools and experience in woodworking. The bottom rail of the upper sash fell out of the window because it was so rotted. I suppose the vibration from a window air conditioner helped it along. The aluminum cap as seen in this video contained no solid wood. I used the aluminum cap to give me the dimensions and needed a router mounted in a table to make all the cuts on the bottom rail along with a table saw and chop saw. I used a table saw to make a cut for the rubber gasket as well as the angle, about 17 degrees I believe, that is located inside of the window where the wood is visible. I used a drill press to make the slots in the rails that helps the sash stay in the window frame.The side rails ( styles) also had some rot but not as bad. I poured wood hardener into the aluminum caps that contained the style three times. I coated the wood with silicone and in the seal areas. Pella used some kind of thin ribbon to seal these windows. I also shot some all weather adhesive into the corner of the styles where the bottom rail meets. added more adhesive to to a couple of voids. Let it dry and drilled pilot holes for the new screws and used the old clips for the side springs. Seems to be solid and installed it back into the frame. I added more silicone between the metal and the glass. I bought these windows at HD but a year or so later I ended up working at one of the Pella distributors for about ten years.
Wow, impressive skills. Still don't think you should have to go to that extent when the product itself was poorly designed or manufactured. Thanks for the feedback!
Wtf! Walter, you are an idiot! Do you think people are wood craftsmen? We paid through the nose for good windows that last, not to have to work on them! Pella windows are GARBAGE PERIOD!!! Do not buy wood windows with metal cladding and expect them to last, they won't. Pella will not address the issue as long as they are selling replacement sashes again and again! Stinking THIEVES!
Pella uses rolled aluminum where Andersen uses extruded aluminum, this is extremely common for Pella
I sell for Andersen and I can honestly tell you I see this at probably 7 out of 10 aluminum clad windows made by Pella, usually in the 12-18 yr range. The big big flaw is that Pella uses rolled aluminum on its sashes where as Andersen and Marvin both uses extruded aluminum which is hugely thicker and stronger, not sure why they still do this even now when you buy them. Also only 2 yr labor coverage is nothing in the window word, thus is where they get original owners after problems.
Anderson sent kids to.install windows. and way overpriced. they did a terrible job.
@@chenangokid Almost all locations are franchises so Andersen didn’t send anyone, the private owners decide who they hire, rare to see concerns on installs as it’s expected to keep higher standards
Happened here. This is criminal.
I had my house built 2001 and used all proline windows. Just like you a large percentage rotted out and were replaced under warranty. Now my warrant is expired and they are still failing. This year was the sliding door, one double hung, and a casement window in the kitchen. What a nightmare.
Brad White.....Thanks for adding your experience!!! I just want other people to see just how bad these windows are.
Built my house in 2000 and went with Pella Pro line windows. After 15 years the sashes were rotting away same as in your video. Complained to Pella and out of my 23 bad windows I only got 5 new sashes out of them. Always used Anderson before that and never had any quality issues. DO NOT BUY PELLA WINDOWS!
Thanks so much for the reply. I have to note, after caulking the outsides of the windows, mine have hung in there. We are at 24 years now. Makes me wonder if this was all a Pella plan of obsolescence. We will still have to start looking at replacing soon, but I wish they would have just sealed the darn windows better.
@@coberfranc oh nice, looks like silicone has helped. I am curios, if it helped, why would you need to replace them soon? Did they develop different issues this time?
@@beglight I only siliconed them way after I started to see the issue. If I would have know earlier, I would have siliconed them earlier, I do think it helped, but too late for a lot of my windows. Hope that helped.
@@coberfranc thank you for your response. When you siliconed, did you also silicone the area where two aluminum clads meet? Horizontal one meeting the vertical one, creating a diagonal join, on all four corners. I need some guidance from someone who has done it. Thank you.
@@beglight I don't think I did the diagonal joint, but probably should have. I just ran a caulking gun at the joint where the aluminum meets the glass. Seems to have helped. I figured I would make a big mess if I tried the diagonal joint. If you can do it though, you might want to.
What did Pella ever do for you?? They posted a message below to contact them.
Thanks for the video...they gave me a $40k price for new windows. Marvin will now get my business
I never contacted Pella after posting this video. I did mail a letter to the CEO before I posted this video. I was at the end of my warranty and had a bunch of windows replaced, but not enough, they just keep on rotting.
My Pellas are junk too. DO NOT BUY PELLAS . You will replace them inside 6 years like I had to. Brand new house. too I was part of the class action suit, but never got a dime despite Pella coming out and doing some warranty work. The parts were free, but 1K for the labor. Caulk the crap out of them if you are unfortunate to have these on your house.
Thx for video, I’m replacing windows in my house and looking for a good brand.....
I believe the new Pella windows now have a life time warranty (to the original owner)
If they install them I understand
Possibly as I’m going to find out on May 12. Damn them. My new house has rotten windows just 11 years later.
Did you carry out maintenance - Re-caulk you seals?
No sure what maintenance I should have been doing, I incorrectly assumed the windows were sealed correctly. Now, on the new windows I replaced, I did caulk where the glass meets the aluminum cladding. Not sure if that will make things worse or not, but had to try something. It does look like newer Proline Windows have better sealing, but I was not going to take the chance.
Thanks for reply!
there is no maintenance. Shit product is shit product.
Honestly you get what you pay for Proline are a builders grade window. Name brand but low end. 20 years max with most modern builders grade windows is what you can expect.
Thanks for the info, I wish we would have talked to you when we were planning our homes!
same problem....
Can I get vinyl replacement sashes for this window?
Astromyxin I have no clue
@@coberfranc Apparently Pella lost a class action lawsuit and was ordered to pay out 26 million dollars, but the deadline for this was back in 2018.
@@AstromyxinThe Double Hung Upper sash replacement is no longer available. Pella told me that my only alternative is to replace the entire window. Ugh... Go to Hell Pella!
@@Rocky-xx2zg yeah the upper on my double is done in. Maybe I can get a cabinet shop to work on it.
@@laredokarl Karl, I share your frustration. I went with Renewal by Anderson for the 4 Pellas that were rotting. They look great, they did an excellent installation. The down side; expensive. But we did not have to disturb the Interior Trim, nor the Outside Cedar Siding. That would have cost an additional $5,000 . Best Wishes.
I have 23 year old aluminum clad windows, I have caulked the joints with hi-end silicone. If I had it to do over again I would have all wood vinyl clad Anderson, as I do have several of those in my home now. The real trick with long lasting windows is the proper install and water proofing, get an expert to do it!
As an Andersen Certified Contractor, I agree. Their Permashield cladding design is top notch.
Mine did the same shit high end expensive ass windows shouldnt do this and they wont cover shit
Let's start the suit get a hold of me I have money to burn on it
Marvin windows are no better. “Treated” southern pine does not last. Have had to repair sill, sashes, etc.
Good to know, thanks for the info!
Anderson had some problems as well. They had to buy Eagle windows due to failure of their Vinyl clad products. I suggest Sierra Pacific out of California.
All pella windows do this so beware i see it all the time at work
Same crap on my windows too. All rotted out. Never again will I ever buy pella or casement windows. Both are complete BS.
Thanks so much for the reply, sorry you got screwed also
Pella is poor quality. I have them😮
Hi, did you ever contact them at the social media site they posted, and if so, did they offer any assistance to you? Thanks. I just posed 2 videos of my Pella casements with the same problem here: ruclips.net/video/AgxeCmtEghY/видео.html
No I did not. I actually wrote the CEO of Pella explaining the issue after searching the web and finding class action lawsuits. I had a bunch replaced just before the warranty expired, I should have had ALL of them replaced.
My @pella @pellawindows are also rotted out! Not much interest to help an owner in need either!
I wrote the CEO at the time and really complained. There was a class action lawsuit against them at the time. I did get a but replaced JUST before the 10 year mark but would never buy another Pella window again.