Pella Proline Window Failure
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- Опубликовано: 27 май 2012
- houseinvestigations.com
This is probably a video that Pella Window Company may not want you to watch. This video will show you what you can do to see if your Pella Proline Windows have hidden deterioration. If you have Pella Proline windows and you are still within your warranty period, you may be entitled to receive new windows. If you are within or past your warranty period, you may be entitled to sign up for the class-action lawsuit or even file your own lawsuit.
It began in late 80's when Anderson Window Company introduced a Vinyl Clad Casement Sill Wood Core window. Unfortunately, this particular window had some exterior exposed wood on the lower sill that permitted water entry into the window sill vinyl casing resulting in wood core deterioration. On this particular home, you can see how easily one can push a shiskabob stick through the base of one of these Anderson window sills. Anderson was smart and quit making these windows. Pella on the other hand did not follow the same path.
In the late 90's, Pella introduced the Aluminum Clad window under the PROLINE name. This was a mixed media window with an aluminum exterior covering. Unfortunately, this window design had some disastrous results due to water entering and becoming trapped within the wood frame. This deterioration usually occurs after the Pella 10 year warranty period. What I have found to work was simply spraying window washing liquid onto the window. The window cleaning liquid runs down the window and if the aluminum clad glass seal is broken, failed or delaminated, the fluid enters into, and gets behind the metal cladding where it becomes trapped. The sun cooks this trapped water and the window rots from the inside out. If this window cladding seal is still good, the water beads down and out, instead of down and in.
Fourteen years later, Pella still sends out these same or similar designed windows as replacements, except some like the sliding doors now have a bead of caulk. If the window beads the water down and out and away, you have a good chance that the window frame is still good. If the window is good, you should clean all the windows and all the frames. Wait for a coupled of hot days so the window interior wood dries up and then apply a good brand or white caulking. Don't use clear caulk because it will get dirty and look bad after a couple of weeks.
If you do find bad windows and you are still within your warranty time limit, call Pella immediately. It has been my personal experience that the Pella's response time is not that great. It took Pella two months before they came to evaluate my complaint on an 8 year old rotted window. Then it took Pella 2 more months to come to the home and make repairs. Their repair crew cut out the window and window flashing with an old saw blade that damaged my expensive plastic trim. They repaired the gauge damaged expensive trim with white caulking. One year later, I spent all summer trying to call Pella about more rotted windows. It took Pella 4 months to change a rotted Pella door and they charged me $550 to change one door that was only nine years old. While they were fixing the door, I showed the Pella's door repair crew 9 more newly rotted windows. Pella sent me a letter that said I was out of my 10 year warranty period and wanted me to pay for the windows. I found the 9 year old Pella receipt, called them back, and said the warranty still had 1 more months. Four months later, Pella agreed and sent me 9 more windows. The windows still need to be replaced and painted. Pella knows that removing, replacing, trimming, and painting windows cost double what the windows are worth. Pella told me they no longer replace defective windows for free. So get out your Windex and test your windows and call PELLA immediately.
Please watch my other Pella and Anderson videos that show all the different ways these windows fail. This information is on my "Aluminum Clad, Vinyl Clad, Window Deterioration the Truth Pella Anderson" video or my Rotten Anderson Vinyl Clad Windows video which are both located on my RUclips Clevelandmarko channel.
Please rate and subscribe. The subscribe button is located above this video. Thank you for watching. This is Marko Vovk from www.houseinvestigaions.com. Marko can also reached at Clevelandmold@aol.com or on Face book.
Also look under Pella, Proline, failure, series, window, windows, Anderson, Vinyl clad Aluminum clad, trapped water, leak deterioration, rot, repair, Class Action, www.houseinvestigations.com, Marko Vovk, Clevelamdmold@aol.com, Clevelandmarko, casement, warranty, bad, rotted, rotting, deteriorated, construction, contractors, double pane, casement, awning, double hung, lawsuit, houseinvestigations.com
we used to be a pella installer. 6 months ago we closed our contract after 8 years. the things i have seen from pella would blow your mind..i cannot believe they are still in business.
We have Pro-line as well and have never been so disappointed with a product and company ever!! That's being nicely said! Every window and door in our house is Pella. Our transoms are about 15 ft from the floor and when it rains it pours inside! Our beautiful crown moulding has been effected as well. My kids rooms have mildew and mold on the window sills and in the winter, we get Ice formation on the inside of our windows! And whomever said there were only 3 involved in the class-action law sui
Having same Issues in Memphis - Multiple window sash failures with rotten wood. Called Pella under the disguise of a replacement windows inquiry and did not mention I had Pella windows. Sales rep came right out and stated I should have call ed service. I ask him to place a service call (he offered), since I figured they would be more responsive if the sales guy opened a ticket. He took pictures and said someone would be calling me... 4 weeks later, not a word from Pella Service. Believe what you read here. They want to sell you windows, but won't stand behind their product.
Thank you very much for this video! At least now I know I am not alone. The more I read about Pella, the worse the story gets. I own a California home which I decided to remodel in 1990s. Installed a Pella sunroom, 2 pairs of doors, and several new Pella windows. All of the original windows in my house have the panes secured with caulk more than 50 years old-none have failed or rotted. The Pellas are another story!
I had a Pella Sunroom installed in my wood frame home in the mid-1990s. During the past year I noticed the aluminum cladding fell off the bottom of one of the outside panes, revealing totally rotted wood underneath. Because this wood was the only thing holding up the outer pane, when the wood went away, the outer pane slipped down, leaving a gap at the top. It looks like the whole sunroom might fall apart if the rest of the wood beneath the Al cladding is in such bad shape.
I am afraid to check all my Pella doors and windows, because I am disabled and I cannot afford to replace them all. If they all rot out, my house will be uninhabitable and I will be homeless.
When the cladding fell off, I looked for evidence of old caulk. None. In my opinion, although I don't do this work myself, it looks like Pella could have prevented some of these catastrophic window failures if they had just taken the time to add caulk under the Al cladding to seal the glass to the wood and cladding. At least that might have kept out water.
Years ago, the sliding locks at the bottom of the Pella double doors got wobbly and fell out. And the drawstring for the pull-up shade placed in between the glass panels of one door ( but not the other) broke. Pella told me the shade wasn't under the warranty, and they didn't make it anymore.
It is scandalous that, at the time, Pella was touted as the best money could buy. I thought Pella would increae the value of my home, I'm sure my home is worth less as a result! I hope there will soon be a robust class action remedy to help us.
Thanks for the good advice. Discovered a bad Pella Proline Aluminum Clad Double Hung window that is 20 feet up in a vaulted ceiling. Noticed the rotting wood because the mold grew enough to spot the entire lower glass pane over 14 years since house was built. We will perform your test and try to head off any more window rot. Only 22 more windows to go!
Uprated. This channel is so good! When I get annoying sales calls for new windows, I tell them in French that I am not confident about these products, and why. I also point out that the workers I hired in 2010 to rehab my apartment did a bad job and disappeared. They are now nowhere to be found, and the custom kitchen I had put in was by a well known French company known for doing bad work -- they eventually folded. This always shuts them up. Our old windows stay -- only one seems baddish.
bye Pella...so glad I watched this...That is a lot of money to have lost to the manufacturers negligence...I hope all get their due from pella
You are a smart man. I would stay away from mixed media windows. What is funny, is Pella knows these windows have problems and they still sell them 14 years later.
My husband has been building homes for 30+ yrs. He has installed Anderson windows in many homes and NEVER had one complaint! Unfortunately we used Pella in our own home - they are a nightmare. Nothing but problems within first couple of years. The company has made every excuse in the book and done nothing to rectify the situation!
Thanks for the insight. I've got 13 year old proline casments and they began to four years ago. I only wish I had not considered the first failure an anomaly...now we've got 5 down and out of warranty. Great post and helpful video though and I'll subscribe.
We have Pella Architect classic series windows. Same exact issue. Pella's response: There is no warranty on the wood sash. 1,000 per sash to change out with new. Other window companies consulted want 30,000 for just four window sash replacements. We have 11 rotting sashes and two doors. I wish I could find a craftsman who could repair them for me. I wish I could find a lawyer to take on these thieving, window shysters'. They need to be sued into oblivion.
Defective seal on all 5 lower clad panels on two ProLine 450 aluminum
clad sliders leading to leaks that ruined finished basement below as
water pours in through wood seams on the INSIDE of the panels. And yes,
I could see green plants growing out from the clad this spring where
the rotted wood had ballooned the clad away from the seal and glass.
When I called Pella, I was told 'thank you for letting us know - is
there anything else I can assist you with'. When I called the store I
purchased them from and who installed them, was told nothing we could
do. Forced to caulk all panels to prevent any further leaks I hope.
They can not take the freeze thaw cycles of northern New England. My
original Norco all-wood windows and doors lasted 30 years
Great video. I had Pella out in December and just the other day for the ProLine casement and double hung window failures. We're having several of the windows replaced under warranty and the casements are being replaced and installed by Pella per the class action law suit settlement.
I've had issues with mold on the window frames for at least 3 years. My home was built in 2006, I just learned of the lawsuit. I didn't even know what brand I had until today. I spray down with bleach every year, I'm hoping it's not too late to use caulk on them. My daughter's room is freezing, cold air flows through these windows like an open freezer door. I thought it was the duct work but noticed it was only by the windows. Now I know why, unbelievable!
its crazy just like this world today
Wow.. I was just getting ready to order Pella replacement windows!! Glad I came across this video!! Thanks...
Keneo Fugotti it’s fake.. fellow Steelers fan
I sure wish the problem with my Pella windows were fake. 25 of 28 casements do not close unless I put a suction cup on the window to pull them. Not only that, four out of four 5' x 4' fixed windows started leaking within a year so had to caulk them. Trusted my builder when he said Pella was good, never f*cking again. Anyone that wants to buy Pella, good luck to you.
Bought a house. Pella Proline doors with completely rotted out bottom panel precisely as described in this video. I called Pella. They said the doors were 20 years old so tough luck. Only they weren't that nice. I will try that Windex trick tomorrow but I already know the result.
Pella sucks
Similar to my experience. Five windows rotted out. When I took them apart to repair them it was very obviously a flawed design. Sitting on hold right now with their service department. Been trying to get in touch with them for the last week, and they won't answer their phone or return messages. It's a wonder they stay in business!
some of my Marvin Architectural sliding sash windows are the same water getting in and rotting inside to out. Shocking and cost an arm and a leg.
I have several homes that are 80 years old in Cleveland and the windows are still good. I do not inspect or caulk them every year. And why is their a CLASS ACTION on Pella Proline. These windows are rotting everywhere. I inspected my Pro Line every year. The Rot is hidden. I gave Pella a chance. They screwed me out of 30K.
I personally have 37K worth of these rotted windows. I called Pella 100X. They did fix one. I warned their people that I was going to make videos if they did not fix my rotted windows. My videos are watched all day long. PS I teach to home inspectors all over the country. They too are all now looking at ALUM-CLAD. PS Class-Action was for the lawyers. WAIST OF TIME.
I contacted Pella concerning a Rotted Double Hung Sash. I wanted to order a replacement Upper sash. Get this! They told me they no longer manufacture the sash needed. I asked , 'What can I do'? They replied : 'replace the entire Window'! Really? At $2,000 just for the Window. Get bent Pella.
I have Pella ProLine windows in my house and they work incredibly well, and I have no issues with them. At the college I went to there were a variety of Pella ProLine aluminum clad windows, some were rotting while others weren't. I asked the college maintenance people and they said that Pella told them how the windows are painted and proper installation are the biggest difference. The windows in the dorms were pit in by the lowest bidder that did not follow proper installation and did not paint the windows. That combined with the humid air in the dorms caused condensation and icing on the windows which ripped the fuzzy strip out and rotted the wood. The Pella people came and installed the windows in the buildings with the classrooms are and those vary in age from early 90s to 2013. There are no problems at all.
Pella has some new windows that look to be good. They are 100% vinyl and not AL-Clad. Smart idea for Pella.
I wonder how Vinyl will stand up to the bitter cold winters.... I've seen -10°F (without windchill) and below these last few winters in Iowa.
We had someone come out from Pella two years ago to look at our windows and he said they were fine and were rotting and growing mold because our house was too air tight. What and idiot! We are taking place in the class action lawsuit against them.
I am up here in Canada. When I had my second house built we chose Pella windows. Had bad experience with their product. No more Pella since.
NOPE NOPE
This happened to our Pella windows a few years after they were installed was told if not the window we would be charged for the service call as no doubt was caused by the installation being done incorrectly , I said they were the ones that installed them they told me installation only warranties for a year. So never had them out and our windows are know rotten even more. Stay away from Pella windows!
If you’re looking to put a rot free, highly efficient window that stands against the test of time AND offers the best warranty in the industry, do your home a favor and invest in the Renewal by Andersen line.
How can you claim Renewal has the best warranty in the industry when it's less than the Andersen 200/400 warranty? Renewal is overpriced nonsense. You can buy better windows for less money and it's not even close. And that doesn't even get into the bullshit sales tactics used by Renewal sales people, who are independent and do not actually work for Andersen.
Windows are designed to be cleaned with windex, but that doesn't mean you should let a pool of windex accumulate on the glass to cladding seal. If you see a small opening in the window frame use silicone to seal it back up. Never try to dig in the frame with a swizzle stick.
rain will get in too
Installed Pella windows when we built our house. They are all prematurely failing. They are all rotting. They started rotting within 5 years. And customer service? Ha! They treat you like the enemy. All our windows are failing just like in your video. In my experience Pella windows are all garbage.
Pella never answered my calls for service and help during my warranty years. Finally, Lowe's staff gave me a hot line number. Over a month later someone came over and said the clad architectural series one that had leaked for over 4 years and destroyed my room under it was out of warranty and sent me a price for a new window with name of installers. They originally installed it. They no longer answer or return my calls. I have never been satisfied with any service or product they sold. My other clad architectural series or windows never opened or closed properly. The out side screens did not swing out and back for cleaning or remove or put back on as request at the time I bought them. Their weather stripping on the double hungs falls off. I cannot use it and get air infiltration. The window that destroyed my room was not suitable for egress, the reason I bought it. I have had to pay contractors to try to help me. This service associate who visited was helpful and nice.
+Mary Marshall They are bastards. They screwed me out of 37K in windows and rot. This video is the video that stared the class action against them.
built our home in 2005 used Pella windows and we paid alot of money for them we have 39 windows and detest all of them. They do not close and lock properly, the fuzzy stuff in the bottom tore away, the gas between the pains in 75% of the windows has leaked out and I have moisture in between the glass. Pella translated into English to me means crap. We got the top of the line, we did not have a problem paying so much money for a product that we were told would be efficient and durable
My humidity is below normal here. I have 18 Pellas in my house and the only ones that are fogging are the 7 from 1997. They could be leaking outside, rotting the wood, and the moisture is accumulating onto the glass since it's so close. The humidity in the house is low in every room. I'll have to work on replacing them at some point. I have heard where they placed the metal inside is transferring the cold onto the glass, making it colder and attracting the moisture.
My Pellas are junk too. DO NOT BUY PELLAS . You will replace them inside 6 years like I had to. Brand new house. too I was part of the class action suit, but never got a dime despite Pella coming out and doing a lot of warranty work TWICE The parts were free, but 1K for the labor. Caulk the crap out of them if you are unfortunate to have these on your house. Even the installer pulled me aside and told me of their problems. He showed me where to caulk too. I noticed that the installers caulked all of the new ones they were installing btw the cladding and the glass. I did the same on the ones they weren't replacing. The ones that didn't fail were under a porch roof!
Hi Mark thanks so much for the video! We also have the Proline Pella windows. We have paid so much money to have them come and replace rotten windows. and had no idea there was a law suit until I watch your video. So My husband called Pella and mentioned the lawsuit and at first the customer service person said our window weren't in the year of the lawsuit. Then admitted later that they were. And said to call back on Monday with reference number. Not sure if we should get a lawyer first before we call back on Monday. What our your thoughts
+Happy23 chris THEY LIE A LOT. Try to get the windows. They won't put them in.
I have Pella ProLine windows that were installed in 1997 or so. They fog up when it's cold outside...and they even ice up on the inside. When the ice thaws, the water runs down into the sash, creating mold. Pella says it's my fault and there's too much moisture in the air, but this happens during "normal" humidity in the house, even at 28%.
What brands of windows do you recommend?
Hello...I get ice too! Mine are double-pane without Low-E or argon. They fog and ice no matter how low the humidity is....and I've been getting the same mold you have.
I would agree with you. This firm knows absolutely nothing about Pella windows! Five of my Pella windows are useless; Not so much from rot, but the cheesy crank-out mechanism has failed! It would seem, that what settlement funds are not dispensed, the engaged law firm gets to keep? My old 1959 house had a [for then] a state-of-the-art version of "thermal-pane" Andersen windows. They were great, and I never had any problems with them. No air leaks, water damage...nothing!
I was told when they replaced them, that they took care of the problem. It had to do with some government regulation that they could no longer use the wood that were on the previous (good) ones, & that is why the wood went bad.
Thanks for posting this. I too have Pella rotted windows. For those beyond warranty, the class action "settlement" is laughable as I get junk mail ads for pella windows with the same discount off of retail. We need to keep drawing attention to their poor products and lack of customer service.
Right. Thank you for watching.
Also. I had 2 different roofs replaced thinking to was the roof the leaked. then the roofers cam out multiple times after replacement looking to leaks. One discovered the window problem !! years later.
Oh no. I'm a senior citizen... just signed for 3 Pella Pro-line replacement windows (alum over wood). Installer coming soon to measure. Wonder if there's a cancellation period? Anyone know?
Have a house full of these proline junk windows. Pella customer service = excuses and blame. Never buy Pella, Viewed to be the worst!
Marko, I need to replace my crappy Hurd all wood windows on the front of my house, and the more research I do, the crazier I'm getting! Vinyl is not an option being the style house and neiborhood I'm in. What should I get!
I live in Texas and I work for Pella as an installer, we really never get complaints from the costumers. Quality over quantity
CLASS ACTION -- was real
Clevelandmarko it was so fake.
My dad was a GM at Pella and is now an owner and has never had a problem. The only time it happened is a window rotted and was a 20 year old window
Perhaps you should speak to your customers that have winters...condensation is real when it's 10 degrees outside and 70 inside....basic common sense
I have similar problem with my Pella Pro Line windows. They will be coming on 1/17/2014 to assess the problem. I do not anticipate them rolling over and doing the right thing, which is to replace the defective windows. I am well within the warranty period, so I will be demanding a proper fix, or full replacement. In my book, pretty straight-forward......if you sell a defective product, admit your mistake, and do the right thing. Much better for business in the long run. Too bad most people are so short sighted. Glad to see this problem finding its way to the internet/social media. Stay tuned. TC - Elmhurst, IL
they will replace them, they will not do the free work, you have to pay for the install. they gave me three new doors, and put one in and charged me 600. I told them not to put in the other two.
same here. they sent a rep to inspect all the windows, and found 6 window sashes in need of replacement. But, I must pay for the labor.I pushed back a little, as my view is that the windows are defective, and should be replaced at no cost to me. The deal remains windows replaced, but I must eat the labor cost.
Thank You Sir.
Nice job.
Plastic wood trim? ALL window companies have had issues. It's amazing that this company has been in business for over 90 yrs.
Right. Now they are selling new Plastic/Vinly 100%. Maybe this one will be better.
Clevelandmarko Impervia (fiberglass) 350 vinyl 250 vinyl regular vinyl
I have rebuilt 5 rotted pella windows with liquid wood and wood Epox. One window the entire bottom aluminum cladding (of the upper window) fell off.
Its a bummer
Pella is no good. My new home built in 06 had rot issues just 11 years later. They said 2 were bad. Bullshyt. My entire casement crank outs are rotting and my patio doors! I finally got upset and said NO way are you getting by with just two. So they are coming out 1 month from now. They said sliding patio doors not covered. The 2 windows they sent out several years ago look the same as my old casements. I almost have a notion to have the back side (East) Pella replacement as the rain isn’t as bad there then just buy a good Marvin or Andersen casement fiberglass for my front side which has beautiful windows. Darn company.
They ignored my phone calls for like 3 months. PELLA IS BAD
Did you replace your Pella with Andersens?
Pella has installed some of worst windows on our house. We got their fiberglass windows this year and have bugs and cobwebs and dirt in all of our Pella sliders. Their installers inflicted damage everywhere during the installation andn even left shards and chunks of glass for us to cut ourselves on. Not one window was installed without incident. If you want quality, get Renewal By Andersen.
We had Pella come & check ours out, after we reported a rotted window, that you couldn't even open cause the wood had rotted the screws out! They had a rep come & check all windows & they came & picked & choose which ones that they thought needed to be replaced. This was approx. 4 yrs ago. We now have a leak on the ceiling below a rotted window, when we have 1-3" rains. I''m sure this window had been replaced preciously! I have never seen such shody work in a company that is going to costs us dearly to fix all the damage these windows have done! I have yet to call them concerning this matter, however, am not looking for much sympathy on their part. We'll see...to be continued!
how do you rate Marvin Windows? Looking at INFINITY windows. Thanks....... sorry to see the bad experience with Pella.... Was looking at the difference between Andersen VS Marvin Windows.
Marvin ultimate series are outstanding in performance but their customer service sucks and hard to get parts when needed. Anderson windows A line series are great and there customer service has always been good to us. The 400 series has become mediocre at best. For anyone reading this and wanting an answer. Install is key but the failures that pella is having is nothing new all the jeld-wen products do the same including all there sub lines that they bought up, Kobe windows and so on. Has lots to do with seals, wood treatments, and glazing.
What do you sell now?
What were the years that fall under the class action lawsuit? I installed 14 new Pella ProLine double-hung windows I purchased at Lowes in 2008 and have had no problems whatsoever.
1998 to 1996ish
@@Clevelandmarko I see, well I fall outside of that window. At least with the lawsuit you have some recourse.
Had same problem. Will replace with Andersen or Marvin.
Did you just say Marvin? 😭😭 Andersen? Didn’t you know in Georgia that Andersen was taking Pella windows and braking them, and then showing them to customers so they wouldn’t get Pella!
Caulking the windows is not an exterior waterproofing fix...temporary yes but not a long lasting fix especially if the sun is on it....Windows that do not leak is the key obviously....Caulking is a joke for those expensive high end windows....Pellla needs to recall all those windows and replace with new to all that bot them...
Lucky I have Therma-Star vinyl by Pella.
He is spot on, I have the same problem, home built in 1993 and Pella was suppose to be a good product... Bullshit, they suck the only windows that I have Proline that have held up are the ones undercover located on my front porch, support from Pella Zero!!!! Pella is the one who should be sued for a shitty product and shitty warranty!
I was told when they replaced mine, that they fixed the problem, treated the wood. It had to do with a government regulation, is why they went bad in the first place.
Anderson has the best windows on the earth. It was only these, and only when the bottom ends stick out. I find these rotted windows every week. I have hundreds of photos of this condion. It in not an anomly. Anderson had several designs and today all are good. You are mixing windows, Marvin had the bad pilt preserveative.
I filed for participation in the class action lawsuit against Pella Windows, for their defective "Pro-line" windows. What a scam! I jump through all of their hoops; Provide countless photos, and all numbers stamped/etched on the windows. They rejected my claim because they cannot determine that my windows are "Pro-line" windows.Now her is where it get WAY subject. They cannot determine that my windows are even Pella windows! Really? Pella replaced two of them under warranty, 4 years ago.Idiots!
You have too much moisture in the air. Turn off the humidifier, or ventless unit. Pella Proline windows are not very durable for indoor humidity, they rot quick.
Nothing can be done to repair the rot. I have 4 Pella's where the upper Double Hung sash is gone. Pella does not make replacement s. I'm now going to Andersen or Marvin for new insert's. Pella can go to hell.
Sorry, hadn't checked for replies in a while. It is not too late but you have to act fast, the deadline is next week I believe. I tried to post the url but youtube wouldn't let me. just google pella class action lawsuit and you will find it.
Why are there hundreds of poor reviews of Pella Windows. The service also has a very bad grade in call backs and coming out and keeping the customer satisfied.
i have exactly the same problem.
have those old andersen windows on a job your talking about...exposed wood..22 year old. I do not like andersen anything. i am replaceing with soft lite pro. pella smella
I no longer refer names. I would go with a 100% wood, 100% vinly, 100% composite and stay away from alum-clad.
Yes I agree Rewnewal by Ander. is a good window.
Wonder if any of this changed recently, now they offer a life time limited warranty
Only if they install them
NOPE
Yes it has changed significantly. in 2013 Pella patented their Enduraguard technology for treating wood. They are now the ONLY wood window company with a true Lifetime warranty. It covers BOTH the wood and the glass. You are best to have Pella do the actual installation as well because they also give you a 10 year installation warranty on top of the Product warranty. Best windows on the market by far
Yeah, no kidding. They sure don't.
what gov reg
Well, they replaced my pro-lines only on a couple sides of the house. They had someone come & inspect & said that the other ones were still good. (These "good" windows are under an overhang, where the rain doesn't beat on them). Are you telling me they replaced my rotten windows, with the same thing & they're still going to rot in a few years? I want to scream! Will never again buy Pella windows or sliding doors- I hate mine-dumbest idea to put a screen on the inside of door- it trap bugs!
why windex and not water?
All wood and prime with two coats of good paint.
They sent me the same windows too
Pella states they have changed the process on these windows. I call bull crap on that. I paid for 6 replacement windows and they look the same. as a matter of fact of the 6 i had to call pella and show digital photos of the terrible quality control. The Alum cladding where the mitre cuts meet was jagged and had a gap. you would think that paying them for the windows a second time and ordering sashes only would result in getting no issues like this. they do not give a hoot about quality it is all about the money. If i had know pella was junk I would have paid more for better quality.
I have had to replace 5 of my windows and I just found two more that are rotten. I now caulk my pella windows. If I ever build again I will not use Pella.
Pella now has nice full vinyl widow. Its looks good.
You trust them now ???
Thanks Buddy, I take you don't want to name a manufacturer?
first of all some of those windows are Andersen Narrow line double hungs. and they changed the caulking and wood preservative in 2007
Scott Rudisill yes I know and you are right
Wow I'm glad I researched other customer reviews on Pella Windows before visiting one of their Showrooms or Lowe's . I was interested in the Pella 350 Series (vinyl) windows with the blinds in-between the glass. I can't believe all the problems everyone on RUclips is experiencing with these windows and Customer Service from Pella. I would go ballistic if these issues happened to me and Pella dragged their feet for months on end without replacing the rotted windows and doors. They should be glad I'm not one of their customers. It's unfortunate that the scumbag attorney's in these Class Action Lawsuits are the only ones that benefit .
I caulked my similar type windows just to be safe or stop any air bug or dirt infiltration.
We replaced 17 window with Pella form Lowes about 6 years 2 windows have turned cloudy.What can a person do the windows look so dirty
michael hines The seals are under warranty for 10 years. Go back to Loews and get two new windows.
Call Pella customer service. I had one cloud up....they wanted the serial number, and a picture emailed to them. They sent me a replacement sash....costs $35 for shipping. I didn't have Serial numbers on my window, but had the original purchase order from Lowes....that was enough. I replaced it today....just follow the instructions on the PDF email they sent.
tom Belmonte Right. They said my warranty was over by two weeks (had to call them two weeks almost every day before they answered. I called them the previous summer and they would not return calls for two months. Finally I did find both receipts. The second receipt still had several weeks of warranty. I called them back and they apologized. The next thing I new, I had 16 full windows on my front door. The problem is, that it is going o const me over $500 per window to remove, replace, repair walls, rent crane, seal and apply two coats of paint. So now I have 16 windows in the attic, 40 windows rotting, and do not have 35 K to replace. The funny part is that they sent me new windows with same design issues.
went to lowes store with window panels to show them no serial numbers and the they called the manufacture to set up for tech to come out to home service fee will be 100.00 to 150.00 .The manufacture took my info and waiting call by they said 4 to 5 business days.OK that was 12-8-2014
@@Clevelandmarko 20 years on glass both Andersen and Pella, 10 on the hardware...all glass will leak the argon fill over time, I got 29 years out of my Andersen Casements, low e 1989, now I swapped out all 31 sashes, as all the window frames and hardware are fine, new glass sashes, from Andersen Low 3 SUN, low e 3 is much improved over old low e and the SUN versions in blue grey is much better than the old Bronze ting, the new SUN Low e 3 actually let in more visible and block more infra red, the coatings are much improved, selective wavelengths, SCIENCE in action, I can feel the improvement in my back room with 8 Velux low e 3 skylights and 13 Andersen C6 Casements now low e 3 SUN, better in cold and summer hot sun blocked, SCIENCE...I did it all my self, easy, reuse teh hardware, perfection, Like I said, all the Casement frames are perfect after 29 years, and Andersen improved the sashes over time, they actually have a desiccant in the edges now, along with the better low e coatings. Cardinal glass makes all the actual glass panel, for Pella and Velux, and Andersen, the companys build their sashes around the Cardinal glass dual panes sealed glass
Thank you. I have a hater tyring to blame the homewoners for the bad windows. Thank you.
Your information is dead on! We provide sliding door maintenance north of Chicago and have experienced Pella "wood rot" since the mid 90's.. We have had so many rotted Pella doors that we have built a jig and can re-build the bottom frames for $600 per panel.
Pella does have new 100% Vinly windows that resemble Anderson. They actually look good. PS Pella skrewed me out of 37K. So am still pissed.
I need your jig!!!
Clad windows are junk. Been building window and replacements for 26 years. I have all of them fail for one reason or another. I have windows and doors that are going on 20 plus years in service that are fine. I don't like call backs for shoddy work. Too much time wasted doing something right like it should have been done.
It's interesting how Anderson's stopped making this window, but Pella picked up where they left off.
Anderson windows are great. Never problems.
Clevelandmarko those are Andersen double hungs in your video I installed them for 18 years NO window is maintinance free so you just cant forget about your windows. casements you need to spray the hinge guides with a non oil based lubricant Pledge, Silicone spray and NOT wd40
First of all metal clad windows should not be used in any area of the country that goes through all 4 seasons. ALL METAL SWEATS!!!!!!!. These windows are meant for dry, arid climates where metal cladding is actually needed. Also the 200 series Andersen shown in the video is not discontinued. ALL of Andersens' new construction windows and doors are vinyl clad wood STILL TO THIS DAY! Disregard the fact that the bottom corners are not covered. Any type of puncture on any type of cladding against wood WILL MAKE IT ROT! If you are in the market for new windows or doors seek out the best bang for your buck. Fiberglass is definitely top of the line as far as manufacturing goes. Which is why MARVIN, Pella and Loewen (just to name a few) have manufactured there top windows out of fiberglass. If fiberglass is not in your budget and you live in an area rich in moisture such as the northeast do not be afraid of vinyl! YES it has a cheesy reputation but do your do-diligence and research and will find a quality manufacturer that interests you. AND DON'T FALL VICTIM TO OPINIONATED VIDEOS ON RUclips!
I think the window he is showing is called Narrowline. They are discontinued. Please confirm someone.
Wait you have several homes or you have been to several homes? You are a home inspector and you have no idea what if any maintenance the homeowners have done to their homes. Most likely none, as most homeowners do. Your class action lawsuit you speak about, you need to check your facts. Three people are involved in it. Doesn't sound so big now does it? Check the facts! Tell the people about all the improvements Pella has done with their products as new things are invented tested and used.
This video is out of touch and out of date. Pella has an exceptional product and in my opinion great customer service! Take this video with a grain of salt....
I am still out of 40K
You clearly don't own Pella windows or your not smart enough to see the bullshit. As a builder I have installed several bands, pellas were short lived for me. Installed for one customer and put them in my own home. Never again, pella windows are worse than jeld-wen window and they are bad.
Mathew Brothers windows are great if you live in Maine. Plus there a good price unlike overpriced Andersen
Windex is blue and easy to see.
wet seal 1st
Send me I have 3 going bad !
Repairing or replacing a window? Check out this video!
ruclips.net/video/y9JSsDk27rk/видео.html
you're not suppose to use windex!
right, I should water only
Lmao that's a shame!
Marvin’s are just as bad!