Michelle Chong goes undercover as a foreign VVIP at an established hotel!
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- Опубликовано: 9 май 2018
- In her most exciting and challenging role yet, Michelle goes undercover as a foreign VVIP at an established hotel, where she successfully tricks the staff about her identity and gives the staff a hard time.
Instead of losing their cool, the hotel staff display patience, passion and pride in creating positive experiences for their guests.
Find out more about the Business of Happiness here: (bit.ly/2I1J3QI)
#BizofHappiness #Workforahotel
Special Thanks:
Singapore Tourism Board
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Michelle Chong - / immichellechong
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Michelle Chong - / michellechongrocks
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Left Profile | Huat Films
18 Howard Road #09-05 Novelty BizCentre
Singapore 369585 
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Xin chào! Hope you enjoyed the video. Check out some behind-the-scenes footage of Michelle pulling out her bag of tricks to fool the Pan Pac staff: instagram.com/p/Bil_tmTHO5R/
The Michelle Chong Channel Vietnamese for Life
The Michelle Chong Channel your a joke, how disrespectful are you, when clearly your a nobody here in Australia and New Zealand, try putting your some what talent into fixing your country
Hope have a series of undercover macdonald customer undercover to test macdonald customer service or etc
@@haamitangiwai7554 ? She trying to show how good the hotel management they are , it show impressive good. They have unbelievable endure and professional in thier job? Even it look disrepect but this have more of this undercover it does boost up the service of the country
Haami Tangiwai *you’re
This “stress test” makes me feel stressed too HAHA but they handled it so well and I love the revelation! I held my breathe until that part 😂
Hello
Stella needs a raise xD Omg.
@@fruitfulflowers2476 nah
Agree
Can be arranged
Of course , You think its easy to be a hotelier. They are the most patient worker and most passionate. Kudos to the team!
Sarcastic?
They are so professional! As a hotel student, I know they are bound to be guest like this! Good job for protraying this role so well, Michelle! hahaha
Thanks for the support! We were very pleasantly surprised by the staff's professionalism as well!
The Michelle Chong Channel HAHAHAHA yes. I am so surprise that I am actually considering to intern there now!😊😊
In service industry, This one not the worst. Demanding but still kept class. So many verbal abuse like u r piece of trash to them. Worst is those rich prc. Think they own the world.
lucky the chef was not marco pierre white or gordon ramsay....
She will be farked upside down!! lol
Haha. 😂
Lol😂😂😂
Reesey Me 🤣🤣
HAHAHAHAHAHAHAHA
😰😰 Poor Stella, Chef and other staff involved. Although it’s just a test but Michelle really scares them out of their wits
Ling Ang if there is such guest... i call her a bully lor.
Wow... VVIP really have an amazing life. I feel bad just asking for a missing soap in my hotel room or asking a question at the desk.
the chef is so cute omg. hahaha the way he lowered his voice and later reflected "i'm not doing very well but i still try my best"
Stella, the chef and engineer are pretty much a living saint breed.
Respect for the Chef
The chef was so worried and polite he's just a precious little cinnamon roll :3
Wow great job team. Very impressed with your professionism when dealing with customers especially those with high expectations. Service line is not easy.
I haven’t met anyone who work in service industry and dun gossip and complain behind the back of the annoying guest before.
Kagome it happened to us before
on camera mah
Kagome this is so fake, I work in hospitality we all speak bout our guest at the back of them
On camera ...acting mode on lol
@@aaronkongsj its fake because if you do this in the "real" way you probably wouldnt have a camera men filming them
When Stella said it is unfair for other guest not to use the facility. I was amazed. She’s really a professional 👏👏👏
I really love your acting ..you are so amazing that I forgot u were Michelle and focus on u as a VVIP🤣🤣🤣👏👏👏👍👍👍
You what would be interesting I wanna see how the staffs deal with someone who is not a vvip I want to see the difference of attitude they would potray.
Yes, totally agreed. 😊
Good profession = Good Customer Service.
Hey mummy oand has y the hhuyywwwwwwwlwhhwwhheheu day elqheeyueeueuqeuueqwsdipiddisiididdieeewwqqqqqqwwwdpq
All the staff were so calm, like I understand that it’s something hotel staff should be, but they were all so professional! Props to them!!
This should be in a case study for any "influencers" on how you do engaging AND effective brand content.
Those hotel staff are very amazing. They did everything very professionally. Despite those request they did a very great job. I'd love to stay to this hotel when i have a chance.
This Michelle chong perfect at these kind of videos love it
The hotel staff so poor thing >
Xarrieal Lim If I have to be honest with you, the demand some VIP guest asks day to day is real.. You can Google search, CNA made a video of the real demanding situation at Raffles Hotel.
Xarrieal Lim well the camera was rolling the whole time, so they were always going to act professional.
wow i'm so impressed with their service, good job!!
The staff's are amazing. They really proved to go far and beyond for the guests keeping their composure and delivering.
Thumbs up for the staff of Pan Pac Marina... This video was so entertaining!
I love their patience and professionalism. I watched the video many times👍👍good job.
I applaud the hotel staff and even the electrical engineer who did his job fast despite the pressure of having the guest right on the next room.
Pan pac really handles events super well, I was there for a performace, everything was arranged for us. We had our own resting room and were led to venue early so we could rehearse. As compared to another hotel, which I wont name who gave us our resting room last minute so we had to squeze in another room(really small) with other performers and had to be constantly shifted around the hotel resulting in insufficient time to complete our makeup
The assistance manager is a sweetheart she's so patient
What a tough guest. But the hotel and its staff did a good job. Kudos.
Wow the duty manager Stella is so cute and pretty, booking a room now to see her
Charlene Ong i
if she is still single, pm me her private number
Not bad at all! You guys actually set a test for the hotel. Impressive work! Handled with profession. Good job Pan Pacific!
Omg this is one of the best videos!!
Inspite of to many request they are very polite and still doing their job properly. Well done 🌟🌟🌟🌟🌟
Nicely done PR video. Nevertheless entertaining:)
I love this... Very heartwarming and impressive. Now we know for sure which hotel to go to for a fantastic stay with such dedicated staff on board
Good job guys!! Thumbs up for all of you!!
You guys deserve 2 thumbs up! 👍👍 Definitely! That was tough, everyone handled it very well. 👍👍My hats off to you! 😉
Everyone was very professional and patient, especially the chef, I applaud you all
Do more of such videos,I researched it for 5 times !!
wow this is the most amazing good , polite and patient staff I have ever seeing well done 👍👍 love you all
please do more of this !!!!!
I want more videos like these please!!!
Appreciate the patience & professionism.👏
well well well... WELLDONE PAN PACIFIC. their service in general to each of guest is always GREAT. so the moment i watch this video i already knew that the end will be pleased every eyes who watching. PAN PACIFIC definitily the best hotel around marina bay area in my opinion.
Wow that’s so amazing! Great work team! I enjoyed my 8 minutes!!
Really really good job to every single one of them. Salute
So worth Watching.. People are so lucky to work with you Michelle.. I wish one day I can stay in a luxury hotel with my family atlist for 2 nights. Congratulations everyone Job Well done.
Michelle, you are so brilliant.
the professionalism and hospitality and the services of this hotel is what i would expect if i am paying over 200 to 300 per night
This video makes it seem like the dream hotel staff, I kinda want to stay there now lol
Good job Michelle and team. This is like the boss undercover
I LOVE THE PATIENCE AND PROFESSIONAL BEHAVIOUR SHOWN BY THE CHEF❤❤
Respect
Oh wow this is unbelievable that customer service skill was at God mode. Which hotel was this?
I work before in hotel. I wanna say the stuffs are awesome! I personally think I would do my best to make the guest happy if the guest would be picky about stuffs.
Big respect to everyone in the service industries who always remain professional and dedicated to their job
More of this kind of videos, please!
I would have promoted those people involved for being so passionate and hospitable despite of the very difficult situation. Kudos Pan Pacific Staff!!!
please do videos like this in Singapore!!! it really looks like undercover boss 😂
Do more of this!! I want to see.. :)
Anything Michelle in it, I’m on it!
👍👍👍👍👍👍
BLESS THE ENGINEER AND THE CHEF, Because they're just honest men doing their best to earn a living and I felt so bad but im glad they came out alright in the end
i hope you do more of these kind of mystery shopper surprise events, and maybe hopefully can have more of michelle's acting also! :>
very entertaining, watched this 3x... really ! love the reaction of the hotel staff too... pan pacific do have good service
Nice shopper test. Hope your viewers appreciates the little details hoteliers bring into their lives with every engagement. Cheers:)
Kudos to stella! So cute. Gonna book a room and see her naooooooo ~
Wow Limbu excuse me I mean Michelle acting is her superpower. 🥰🥰🥰
Kudos to the Hotel staffs 😰🙌 Hands up! I've experience working in a customer service and yes, I quit really quick. 😤 I don't have as patient as them. 🤣
Great hotel management..from great staffs...really passionate and professional...
One million views... Congrats.
Why did I just watch this vid now? I enjoyed everything Michelle. Now that's what I call chillin' like a villain!
I love this show
ur videos are amazing
Cutie duyu manager .. Booking pan pac naooo!!
We want more!!! ❤️😂
Very good video, smart way to test whether how vvip are treated in 5 star hotel in singapore😎
Power!! Haha!! Nicely done. :D
Haha so impressive how professional the hotel staffs are!!!!!!!!!!
I’m from Vietnam but I can’t even understand what she said. No one can recognise. It’s amazing and perfect ❤️
I really loveeee youuuu! so amazing! thank you michelle, for always sharing interesting videos with us!
And we love you too! Thanks for supporting us ❤️❤️❤️
AMAZING!!!!
Wow. Hands down to all the people in the people.
I would so love to go to this hotel they handled their job professionally and they seem awesome
Why this vid put tears in my eyes?
If this is true, they have a MIRACLE TEAM at their back. The whole team calmly assessed the situation.
But tho I realised, 60% because of the tailing CAMERA. Still kudos for appreciating your job as your passion.
I worked in the 5 stars Hotel kitchen before so I knew. The situation in the kitchen were never calm, less more like floating in a treacherous stormy sea, shooketh by mountains of mega tsunamis and swarmed by killer monsters of the deepest abyss.
That's how I felt most of the time there.
We were cool with Chefs and Sous, so with all the gourmet staffs. But work IS WORK.
One day you are in, the next day...
It's your head on the chopping block!
Haiya...
I won't wish all that upon my child unless they really have it in their blood and passion.
It was a life lesson.
This is the video I didn’t know I needed in my life 😭😭😭😂😂😂
Yo wassup Michelle,more vlogs please :)
I FEEL SORRY FOR THE CHEF HE WAS ABOUT TO CRY UWU
Do more of this series!!!
hope u be the hotel management who handle her bullshit
Omg! Real professional!
so creative ! Love u Michelle ! Do come to Hong Kong !!
仁壽皇太后烏雅氏 太后娘娘金安
This vid made me sub 👌👌
I feel so bad for the hotel managers and all of the cooks or helpers!!
I felt so bad for the chef I almost cried
They have a big patience what a professional love them and the act was funny too
They are all kind!
I think they're used to it lah ... they must have had difficult hotel guests before her. But what I don't know is just how bad THOSE guests were. Were they be as bad as her, less worse or EVEN worse? Siao lah, really poor things those hotel staff
the purple lights was so stupid HAHAHAHAHA I can’t believe they would do all that to please one guest lmao
it's good that they know how to handle crazy request because there are rich woman and man out there that really go overboard with these unexpected requests!