The SURPRISING State of Malaysia Airlines
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- Опубликовано: 6 май 2024
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Airline: Malaysia Airlines, MH
Aircraft: Airbus A330-300
Aircraft registration: 9M-MTM
Route: Doha Hamad Airport - Kuala Lumpur International Airport
Flight numbers: MH165
Seat: 6K
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Music:
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This video is sponsored by NordVPN.
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Chapters:
00:00:00 - Trying out Malaysia Airlines Business Class
00:01:12 - First Class Ground Services - A Hack
00:02:09 - Malaysia Airlines A330-300 Seat Map
00:03:30 - Accessing Apps in Restricted Countries
00:04:57 - The Inconsistency of Malaysia Airlines' Business Class Seats
00:06:25 - Departure from Doha
00:07:18 - An Unexpected Surprise
00:08:11 - Malaysia Airlines Menu and Drink Options
00:09:15 - Malaysia Airlines Meal Service
00:10:33 - Business Class Bed Review
00:12:11 - Pre-arrival meal service and in-flight entertainment
00:13:28 - Flying with Malaysia Airlines - my thoughts
00:14:46 - Saving Money on Airline Tickets using Points
About Malaysia Airlines (from Wikipedia):
Malaysia Airlines Berhad (MAB; Malay: Penerbangan Malaysia Berhad), formerly known as Malaysian Airline System (MAS; Sistem Penerbangan Malaysia), and branded as Malaysia Airlines, is the flag carrier of Malaysia and a member of the Oneworld airline alliance. (The MAS initials are still being kept by subsidiaries MASkargo and MASwings.) The company headquarters are at Kuala Lumpur International Airport. In August 2014, the Malaysian government's sovereign wealth fund Khazanah Nasional-which then owned 69.37% of the airline-announced its intention to purchase the remaining ownership from minority shareholders and delist the airline from Malaysia's stock exchange, thereby renationalising the airline. It operates primarily from its main hub Kuala Lumpur International Airport to destinations throughout Asia, Oceania and Europe, as well as its secondary hub Kota Kinabalu International Airport to Taipei and Tokyo (Narita).
About Airbus A330-300 (from Wikipedia):
Powered by two General Electric CF6-80E1, Pratt & Whitney PW4000, or Rolls-Royce Trent 700 engines, the 63.69 m (208 ft 11 in) long Airbus A330−300 has a range of 11,750 km (6,340 nmi; 7,300 mi), typically carries 277 passengers with a 440 exit limit and 32 LD3 containers.[96] It received European and American certification on 21 October 1993 after 420 test flights over 1,100 hours.[133] The −300 entered service on 16 January 1994.[37] The A330-300 is based on a stretched A300 fuselage but with new wings, stabilizers and fly-by-wire systems
This video and its sound are protected by RUclips copyright, and any unapproved use in other videos will be reported.
I’m an employee, i can pretty much say that this airline is progressing well. And Dan, thank you for flying with us!
Interesting that someone from MAS is taking note. P.s. regardless of the reviews, I still love our national carrier very much. I’ve been absent from the skies for some time, yet looking forward to board MH again very soon. ❤
So glad I could review it!
@@NonstopDan32 mins..
While they say MH cannot beat SQ or Emirates, etc because they went down after 2 tragic incidents. This is what I felt after flying back with them last March -- despite two tragic incidents that caught the scrutiny of the world and COVID, and yet they still are standing tall, flying and the crew still exudes the legendary Malaysian Hospitality the moment you step into the plane -- in my books they are my award winning Malaysian airline.
It is sad they are still being defined by those incidents!
@@NonstopDan those two incident will haunt them but knowing Malaysians we are built with tenacity.
As a Singaporean, I think MH hasn’t been getting the credit it deserves, perhaps due to the series of events it has suffered back in 2014. While SQ crew is always impeccable and obliging, but they can be super robotic and forced. MH crew on the other hand, are always more easy going and dare I say, genuine. That said, I wish they open more routes so that I don’t have to limit my options to just Emirates, Qatar, Finnair and Lufthansa every time I make a trip to Europe.
This is the comments we need instead of diehard belittlement
lol MAS BEST
This a great comment 🙏
Lest not forget that mas was a 5 stars airlines and won many international awards including best cabin crews before. If not because of the two tragedies in a single year, they would have been giving sia a run for their money.
Singapore Airlines will eat Malaysia Airlines for breakfast..... anytime!
Malaysia Airlines is technically a bankrupt airline. I'd rather walk than fly this shitty airline.
@@dtang3288actually, not all the time. In my view there are a few things that MH does better, eg. the crew. In fact about 10 -15 years ago there were many complaints that SQ crew were too robotic and then they changed and became more relaxed, a bit more like MH! The satay is also better, the Business and First lounge (not the private room), the limo service to the plane, etc. On the other hand, SQ definitely has much better hardware, ground services, and problem recovery, eg, for missed connections,they are faultless. Btw, I am a PPS member for more than 15 years now.
@@dtang3288
I've heard multiple times these days that Sia is getting a downgrade so... Yeah
@@blackmarble7265baseless claims isn't facts. Get real!
I'm sure you're aware already Dan, but if not, Malaysia Airlines is finally upgrading their A330-300s to A330neos, with the first route to get the new planes being KL to Melbourne at the end of this year.
About 20 or so years ago malaysia airlines was said in the same breath as Singapore airlines. It’s gone through some tough times , and is rife with politics internally ; but the in flight crew have always been outstanding imo. One of the most graceful crew and I always feel like I’m at home the moment I board a MH flight
I love MH. My flight with them was way better than our QR flight. Its so good to see them getting back to the heights they once dominated
I used to be a super fan of Malaysia Airlines back in 2011. I was working on a project in Kuala Lumpur and was blown away by the super high quality of service, extremely kind and attentive flight attendants, plus good food. Also, the Kuala Lumpur airport is quite nice too.
I’m a captain on Malaysia Airlines, and trust me when I say that the satay is just chef’s kiss🤌🏻🤌🏻and once again thank you for flying with us, we will continue to improve and do our best❤️
proud of you, Capt
Thanks you for your service. Salute. Mantap.👍👍👍
Lol you aint
Haha I think it’s generally peanut sauce which blows non Asian travellers away 😄
Love your expression on loving Malaysians! As a fellow Malaysia myself (based in Singapore), we love you back lah!
Thank you! 😃
Malaysian here. Dan, thank you for sharing your experience and thoughts about flying with an airline near and dear to my heart since I was a child. I always believed in my national airline as much I believe in foreign airlines. It is lovely to see you enjoyed your flight to my homeland. Tbh, if I were to fly anywhere that MAS is able to get to, I’ll take it over any other first to show my love and support for MAS. 🥰✨
To MAS, I’m so proud of you for your resilience and commitment to top notch service despite everything that we went through. You guys still come up strong as you always are. Keep up your good work! ❤
Thank you for your kind message!
My experiences of MA have been very positive. It has notably hard-working cabin-crews. And the stewardess uniform is one of the most attractive in the skies.
Nice review.
By use of the term stewardess I’m going to discount your opinion on their uniform. Sounds uncomfortable
@@M_SCWhat’s so uncomfortable with the word ‘stewardess’ to describe female cabin crew? Flight attendant, air host(ess), steward(ess) are all perfectly fine words used to describe cabin crew, although the latter is old-fashioned and is used less these days. If he were to use the word ‘trolley dolly’ then I would agree with you.
@@M_SCyour the reason why every English words is over sexualized
Appreciate you showing the other food options, Dan - gives a better idea of what's available for us non-vegans 👍
Yup, and those satay sticks look great.
As a Scot, I love a good porridge. It depends how it is cooked of course.
Non vegans can eat vegan food though, it’s an option.
MAS has always been my favourite airline and I take it whenever I can.
SIA though... is where I've always received poor treatment from the cabin crew :( so I avoid them like the plague.
I flew on their 737-800NG from HKG to KUL and back in March in economy and even that experience was very nice! Food was yummy and flavoursome, service was Asian efficiency mixed with warm Asian hospitality. A lot better than European experiences sad to say, they really need to catchup, but sadly people have a habit of just “putting up” and accepting sub par soft product experiences. In economy the hard product is almost indistinguishable so it’s the soft product that sets Asian airlines apart from Western ones.
Same with all the North American airlines. I live in Canada now, but am Malaysian... and the quality of the service and product on all the Canadian airlines, even the national carrier is godawful in comparison with the Asian airlines.
@@sharraleigh I can confirm that. Last year we flew Air Canada from LHR to YVR, which was fine but staff friendly but that was about it, but then YVR to YYZ we were delayed for 3 hours on the tarmac because they had to draft in a standby Captain last minute because our original one was severely delayed on another flight. Then finally our flight from YYZ to LHR was also delayed by 2 hours. Both delayed flights as you can imagine the cabin crew were fed up and not as nice as the first and food is nothing to shout about.
Yup, the food is abysmal and the size of the serving is suitable for a 5 year old kid 😂 joke of an airline
thank you for flying to my home city...
Hi Dan glad that you enjoyed the Malaysian Hospitality. Met you at the aircraft door before you boarded the flight.
💙
An airline hit with the worst of misfortunes known.
Yet there are room for improvements & their order for the a330neo.
"as someone who would gladly attend an airline boarding music concert" I am so glad I am not the only one!!
We need to make this happen!
Yes!
I will attend too
@@NonstopDan absolutely! I have them saved onto a designated folder in my RUclips account hehehe
My favourites are from ANA and JAL. Emirates, SQ and Turkish are also really nice to relax to as well. Any other recommendations?
My Malaysian flights were always an inexpensive upgrade. I always snagged a regional business class seat on their lowest upgrade bid (which includes full lounge access), and the one time I was stuck in economy was a 5th Freedom flight from Japan to California in a cabin so empty everyone had multiple rows to spread out on 🇲🇾😎
Interestingly, for the past month and even as of this writing, Malaysia Airlines have been flying this route (MH165) with A350s. I know someone who arrived from Doha on this flight and it is on the A350.
This particular plane you were onboard is now used on the Melbourne-KL route.
Wanna know a trick? 1K is the throne seat with a big fat footwell. I'm MH Platinum and rack up 20+ mostly business flights a year (admittedly most of which are in the 738s). Only ever snagged that seat once 😢 (tend to book very late)
This route is now served by an Airbus A350 🤩
Hey Dan! would love to see you review more of Australia's airlines, specifically our horrible budget airlines just so you can validate our feelings about them and hopefully get the word out there in the airline/flying community so those companies can finally work on improving! Love your videos!
I was on Jetstar and Virgin aus a couple of weeks ago and they seemed pretty decent in terms of service. You get a free carry on bag which is amazing and Virgin even handed out free drinks. Luckily didn't get to see the treatment of delayed/ cancelled flights.
I can assure you Jetstar and Virgin are far far better than flying “full-service” US airlines like American or United. Trust me, we have it a lot better in Australia.
must be someone that vwants cheap with full service - grow the F up
Used to fly regularly with MAS in economy and business between lomdon and KL. MAS were world class in the 2000s and my preferred airline, hands down. As soon as you stepped on board in London, you were already in Malaysia. The two unfortunate tragedies and economic downturn in Malaysia, the boom of other high quality and affordable airlines operating via the middle east and Turkey, then COVID challenged MAS. I'm still waiting for them to bounce back and bring back flights to Europe other than London as i no longer live there. What happened to them is unfortunate but i and many others still have faith in the national carrier of Malaysia and can't wait to step foot in their cabin again once its convenient. I have so many memories and stories from my many flights back and forth and its thanks to the MAS cabin crew and one pilot that a scared, sky fearing teenager is now someone who loves flight and is comfortable on board any plane. I hope they return to their former glory and reputation, they were and still are an incredibly safe and well maintained airline outside of the two incidents and dont deserve the fear some people still have of flying with them.
I used to fly Malaysia airlines all the time when I was younger, but now I don’t fly them anymore since I live in London
very nice
Flew in their A330 and A350..recently via Doha in economy. To make it brief in the standard category of mention. Food, service, flight comfort and feeling well served and nice feeling..etc.
To be very honest. They are way to go..to be in Qatar, SIA, Emirates.. way way to go. This is very frank assessment from me.
You have no idea how much I and many people appreciate that you show us the regular menu options 🙏🙏🙏✈️🛩
Context: I have been flying with this airline for almost 30 years.
The overall MH product at present seems to have had some improvement in the last year or so compared to during and just after the pandemic when it was quite honestly just appaling.
How low does a business need to go when it illegally and immorally keeps funds/credit from customers by cancelling flights and just refusing to process refunds.
Mind you, they were not the only airline doing this.
The single biggest issue with the airline is the lack of strong and honest leadership/management. The management has been changed too many times, each time failing to make any significant improvement and change.
That is why slowly but surely, its overall standards today just does not seem to be quite the same as that of yesteryear.
Any business that hopes to succeed must have high levels of discipline, reliability, integrity and accountability. Yet, Malaysia Airlines for many years just seems to have a business model that cannot produce those qualities consistently.
Ultimately, the airline needs to decide what is more important to them.
Is it to produce a top quality product to rival that of SIA, Qatar? Or is it to nonchalantly accept being mediocre/average?
If it's the latter, then I suppose they're doing alright. But if they are aiming for the former, then quite sadly , I feel that they have a long way to go.
Great review. Probably you should also review Garuda, another airline Qatar is outsourcing on one of its primary routes, more specifically, Doha-Jakarta when you have the chance.
Did you not get the Malaysian Airlines performing arts safety video? I flew Malaysian last summer and was surprised, baffled and amazed by it, would have thought it would get a mention
I love their video!
As a Malaysian i feel like its a bit over westernized with the crazy dance and music, maybe they should mix in some traditionality like SQ
What a let down that they didn't serve alcoholic drinks just because some people didnt like it
It's always an interesting decision. I completely respect dry countries and I can see why they choose not to serve it but on the flip side so is the UAE and Emirates and Etihad still serve alcohol. I suppose it's completely up to the airline but it would be a shame if you were expecting it!
Bro,if your coping mechanisms is alcohol, you're very pathetic for not respecting other countries's costumes
I've been wating for this for so long, thanks dan
Great to hear MH being compared to the likes of TG and CX again! Way to go MH...✈️✈️✈️
What!!! Free unlimited Wi-Fi for all passengers?! No way.....sign me up too.
Yes and the speed are good too.. about 15-30mbps..
The A330-300’s are going to be replaced by the A330neo
As a Malaysian, I am glad to hear that Malaysia Airlines has been profitable recently and I hope this will be the norm rather than the exception moving forward. Let's go beyond and forward!
They no longer deploy the a330 on the Doha - KL route and it is replaced by the newly acquired a350 from SAS
6:23 I noticed they put conveniently left out on their fleet page the MAX part of B737-8 and the NG 737's are labeled as B737-800NG
Looking forward to your review of the new Cathay products soon
Great Video! Thanks for sharing all the food options for us.
Dan, try out Air Astana, they got exactly the same business class seats, as on this Malaysian airlines flight
The word "Lah" at the end of the sentence is very common among people in Malaysia and Singapore.
Thank you for showing food options other than the vegan ones! That's honestly the only thing I've thought has been lacking in your videos since I've started watching. Keep up the great work Dan!
MAS isn't in the same league as SIA (yet), but they also nowhere as expensive 🎉
something i love about any youtube videos talking about malaysia, i always get to see malaysians and singaporeans (sometimes indonesians too) going at each other's throats at which country is better.
its hilarious to me how patriotic someone can get over which airline is better
And yet somehow still remains civils
@@Randomly_Browsinghaha we’re like siblings always fight but actually because we love each other.
@@RealNameNeverUsed True brother
Please try out air india a350 business class, love your videos though!!! keep it up, just helped me book a flight.
If you have US Global Entry then you can also apply for the APEC Business Travel Card (ABTC). The card provides qualifying US passport holders to expedited immigration on both arrival and departure at airports in APEC countries, including Malaysia. 🤗🤗
No need. As a US passport holder he would qualify to use the citizen autogates upon entry or exit (as do 9 other countries), you just have to apply for this at KUL immigration... BUT he doesn't read the comments here (which is where I found out about this & immediately signed up upon my next entry) 🤷🏻♂️.
Before the unfortunate tragedies of 2014, MAS was one of the best airlines in the world, winning awards and such. The missing airplane was a tragic accident and the other one was a blady crime! Shot down by a missile. No one has been held accountable till today.
That flight has had a lasting impact for sure.
I gave MH a go and the actual travel experience was quite good, but my checked baggage was misplaced and I had to fight with them for over 6 months to get them to compensate me for my extra trip to the airport to collect it. I'd never fly them again
Malaysia Airlines are seriously trying their best. The first step is of course to make enough money. 2014 was such an unfortunate year for the airline and it took a decade to finally make decent profit. Finally with enough money, they’re able to improve their cabin products coming later this year as well as new planes. Definitely a good step in the right direction! The CEO’s aim is to get them in the top 10 best airline and launch more routes to Europe.
I’m flying them to Doha in June on their SAS hybrid cabin on their A350 which I’m excited about! 🎉
I once flew domestic every week for 6 months straight while working for my former company. I always love it when I booked MAS, as most of the earliest domestic flights are not full and the breakfast of nasi lemak is just awesome!
I really love flying Malaysian Airlines for all my overseas trips. Crew are always the best, lah!
Hi Dan, they have great Satay.
HAHAHA wow you are fast😂
I also took Malaysia's business class last summer and I was shocked at the quality of the airline...great review even if im only 20 seconds in haha
also love beard dan
Why were you shocked? It looks pretty good to me.
Shockingly good or shockingly bad?😅
Dan can you do Singapore airlines business or first class this July as it is special
This video is about Malaysia Airlines, not Singapore Airlines
You should do a review on Finnair as well!
Dan, I really enjoy your airline reviews. Your don't pull any punches when it comes to the negatives, but you point out the shortcomings in a classy and constructive way. The background music you play is soothing and uplifting, and your production quality is excellent. The seat map graphics are awesome. Thanks for a great channel, and for helping fliers save money.
Thanks so much for this lovely comment! 🙏
I read in random articles (because i forgot from what site😅), they even won best served wine on the boards
Flew economy Malaysia to Sydney via KLIA and back a few days ago. Although the a350 has much better more navigable and responsive entertainment systems, nothing can beat the high ceiling cabin and boarding music on the a330 (especially with my mostly empty KUL-SYD).
I personally never really read in-flight magazines, even before COVID, I'm usually staring out the window, taking int the views and eye candy on the apron/ramp along the way...
I have really enjoyed your instagram stories this week! Keep it up!
Thank you! Will do!
I have travelled with various airlines and must say MH has the best crew 🎉
Another fantastic vid. Great to hear Malaysia is another solid option for SE Asia!
Loved to wake up to this video!!!
Lovely review of MH you got here, Dan! The airline has actually upgraded this flight from an A330 to an A350 recently. In fact, this flight is currently operated by the sole ex-SAS A350 they have in their fleet. MH's Doha route now runs with A350s twice daily. Regarding the business class lavatories, the 2nd lav at door 2 is actually solely for business passengers, despite there being two rows of economy seats between door 2 and the business cabin. The right side lavatory at door 2 is locked by crew members and only unlocked when business class passengers use it. If the lav at the front is occupied, crew will guide the business class passenger to the lav at door 2 and unlock it. After each use, they clean it and lock it again. Those two rows of economy passengers would have to use the lav on the left or the ones down in the main economy cabin. Good to see that the improvements to service and product offerings MH had been making is bearing fruit. These tired A330ceos will soon be replaced by A330neos, which will be featuring Collins Aerospace's Elevation business class product. First of those are due to arrive in September. Their A350s will also be refitted in 2026 with an identical or similar product. So this inconsistent Thompson Vantage configuration will soon be no more.
Hi. Fyi Malaysia Airlines (previously known as M.A.S, which was a split from M.S.A) used to be top ranked among the world which was often looked up by others and newcomers like Etihad, Emirates and Qatar but improvised further. Including SIA.
Unfortunately when MAS realised this, it was too late and had to play catch up game when others were already far ahead.
I used to travel 1st Class as a kid in the late 70s and 80s... I already knew and remember the difference... and the kebaya slit right up there... ❤😮
The best thing about MA is that they have very good award availability, one of the best options for Qantas Freqenty fliers looking for good availability
1:41 - isn't that the standard? You always check-in at the airline operating the first leg of your "remaining" portion of the ticket. The non-operating airline cannot check you in, no?
Another fab vid, Dan 😊 Wi-Fi in economy is a game changer and service is always friendly. Would love to see the return of amenity kits and menus to make the economy experience a little more premium feeling…if anyone from MAS is reading 👀
Would love to see a video of the MH A332, which has an ancient ex-airberlin cabin!
I flew economy with them SYD KL- KL MNL last month and the planes used flying to Aus are defs outdated and tired. The ones flying to MNL from KL are much newer and nicer. Loved the fact that I could have Nasi Lemak for breakfast though lol!
MH is definitely not one to sleep on, especially their cabin crew and Flagship lounge experience at KUL! That said, I had booked the exact same seat on an A330-300, only to have the equipment changed to an A330-200, which is a VASTLY inferior product that was really falling apart.
Thank you very helpful!! Yes i really find travel is a total waste of time, i mean what experience or joy would one get from it🤔 now you can see everything on youtube hassle free..
Love MAS, great airline - You should try Aer Lingus business class!
Ohh,an Irish airliner
Hi Dan please please retry Malaysian airlines with their upgraded biz class. Apparently it is really good.
I have flown ma, the food was uhm... not great to say the least, but cabin crew were friendly and the safety video was good
I wish I could fly with MAS from manchester like I used to do ages ago.
Nice one Dan. I’m flying Kul to Doha in July
Hey Dan! Are you going to try out STARLUX Airlines?
Welcome to Malaysia! ❤you Dan
Are you planning to try United’s SFO-MNL route? I was disappointed, no slippers, no pj’s given.
Hmmm feels like a Dauerwerbesendung with a bit of info sprinkled in between.
Hi Dan. I've been following you for years and have a question regarding the logistics of filming in aircraft during your travels. Do you need to obtain special permission to film onboard flights? If you have any insights or advice on this matter, I would greatly appreciate it. Thank you in advance for taking the time to consider my query. Looking forward to hearing from you soon.
I was watching green dot aviation vedio about the missing Malaysia airplane and i got depressed to be honest but your vedio made me feel so much better ❤
Thinking of getting your program but wondering if you get the same discounts on return tickets. So far looks like only one-way tickets based on the "reviews". Please let me know.
Hi! Yes it does apply to some return flights! If you have any other questions don't hesitate to send me an email hi@nonstopdan.com
Keep it up MAS. Please make us Malaysian proud again.
I love all your videos!!! Love to see more Japan content.
Hopefully soon! Thanks for the support 🙏
Hi Dan, don't forget Malaysian airlines bringing in the new A330neo Q3 of 2024 with all new onboard products.
I went on Malaysian airlines economy flight early this year around feb it was goated although many karens were present
Top, we fly to Valencia next week
thats one weird seat I haven't experienced yet 🤣
NO WAY FINALLY YOU MADE THIS REVIEW
Awesome flight review as always.
Glad you enjoyed it!
I feel like business class is usually better when there is no first class. Especially when it comes to the crew
Yoo new Dan vid
I’m so early for once. I’m terrified of flying. But absolutely love your videos. Your voice is so therapeutic xx
Amazing seat but, truth is, I like to be as close to the window as possible without being on the other side! Love your Points Program!!
Thanks so much!
Dan may you review KLM cabins its been awhile and its the airline I like the most and fly with the most. Love your vids.
LOVE the unshaved look 😍