Sunrun customers unhappy with solar panels
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- Опубликовано: 25 ноя 2024
- Going green and saving green. Many homeowners like the win-win idea of installing solar panels. But as 13 Consumer Advocate Tricia Kean reports, some valley residents say big promises have been met with big disappointments.
Read EVERYTHING before you sign. Don't sign anything until you fully understand everything on your contract. Don't let people rush you. Do your research.
Pretty simple.. sales rep didn’t give him over 100% of what he used in the last 12months. That’s why I give my customers 120% so this doesn’t happen. It’s completely on the salesman
Just talk to a Sunrun sales rep he recommended 125% to make sure I don’t fall victim to under production and get a bill from Edison.
@@mrlude490unfortunately, not every rep is properly trained. Sunrun has always been finicky not deal with.
Lol so many customers (especially in the desert) use more energy post solar and dont even realize it. Most sales reps want to get as big of system as possible cause it pays more, this clip looks like it isn't telling the full story.
The sales rep can control all of this unnecessary headache. From paperwork to installation. Get to to know your rep and have them going over everything. I have very happy customers because I leave no stone unturned good or bad.
Sounds like you work in the solar industry? How are the benefits and compensation?
Sunrun doesn't give a shit..
You’re brainwashed
@@fedaiwoldu2054 my husband works as a solar rep & the benefits are amazing! One of the best companies to work for. They give you a car, gas, healthcare, bonuses, 401k, stock option.
The man paid for 11k , wants 14k he has to pay the extra.
I'm in California and my suburb is wonderful! Sorry for your problem.
Don't use sunrun solar. Run away from them.
I've had an enormously bad episode with them due to defective roof construction that damaged my home and will cost me $7000 that they refuse to acknowledge.
They did the same to me. I had to lease 11 more panels. The yearly charge goes up. 2.99%. When they showd me the numbers for the lease for 25 years it seemed reasonable. What they don't tell you is that 2.99 is calculated on the new price every year. This will cost me about $90,000 . If I had bought it it would have been 25,000. Local electric company buy the stored electricity for almost nothing. Saved all year so I would have for winter and the just bought the extra for $10.00then charged me $37 extra for not having enough power. I would not do it again as I am 76 years old and on SS.
Any problems when you call they don’t answer your phone,Saler lies so much don’t trust them
Take their advice and RUN!😀😀😀
Sunrun solar company that not good , when they put solar panels on your roof they don’t care how much you pay for NV energy, I paid $123.55 for solar plus $120.15 for NV energy every month not $15.95 Don’t save money
Solar isn't about saving money
People make the mistake of getting the panels and thinking they can waste more power then there normal year wattage big mistake by most customers
100% they think they have this unlimited power and they can just not care about their consumption. So many people do not read their contracts. It will tell them your system was designed based on xxxxx kw from your presolar and xxx offset. People with a system too with 60% offset and they wonder why their electric bill is not going down. They act like it is to be there for them 24 hours a day. Even when there is no sun.
Yeah we just did an update with Sunrun they were in Home Depot and they talked me into doing an update and we’ve had nothing but problems with them we used to have Tesla before and they they were pretty good we never had anything any problems with them but everything Sunrun came and did theirs so call Update and added 10 more panels or 12 we’ve been having a lot of problems with them turning that the meters back on they haven’t come back and it’s already been over three months and our meters are still off they don’t come over to turn them on and we don’t know what else to do please help us thank you
Contact the BBB and your local police department (legal adviser).
Hi, I have the same problem I don’t know what to do
We just had our Sunrun panels installed in Oct. or Nov. 2023. Was delayed so many times, and then failed inspection. It wasn't turned on until Feb 2024. It generated power for two or three days. It's now April 12 2024 and the techs just left the house. It is generating at the moment, but the last time they were out it generated for the remainder of the day and in the morning was no longer generating. We had a tech out last month sometime for this and stated all RSD modules needed to be replaced. So he placed the order which is supposedly why it took this long for them to return. When the techs arrived today, they stated they were only here to inspect/troubleshoot the system. I was furious when they stated this. Then relaying to them what the previous tech said, these guys gave attitude and said they were fine, but if I want them replaced they will just do that and leave. I have everything the previous tech stated on camera, because we were in front of our doorbell camera and it recorded it all. We are almost ready to tell them to remove the panels and cancel the contract. We will see if this time it works for more than a day or not.
From my very bad experience with sunrun is I believe they are inherently dishonest and untrustworthy. But the sales people and customer support sound great. Until Sunrun is required o spend money, then it's crickets. But it's true they have "nice sounding people". But do you want to trust them?... I don't!
The obvious name, "Run". They run when you have a problem.
The problem he has is that he doesn't have a back up battery. During the day there is power, but at night he has to use the power from the grid. Then he has to get a bill from the electric company.
Weird reporting. Is the complaint that the bill isn't as low as promised? Or that he paid for more than he got? Or that the contract wasn't clear enough?
in a nutshell he is still paying a high electric bill and also paying FRAUD Sunrun for nothing
@Ryan Johnson Sunrun miscalculated his annual use and expects him to cover the difference while still paying them their monthly monthly bill. Imagine if Hartman were to say "sorry Sunrun I miscalculated my monthly payment to you and only paid 83% of it, can you just cover the rest?" In my case at one point I saved $30 from my usual NV bill but I paid $89 to Sunrun to save $30 because it turned out I wasn't being covered the 95% per contract and they want me to pay extra to fix it. They are scam artists.
Same thing is happening to me but worse my system is broken and they are charging me monthly and I don't even have a working system 7 months now.
Buying solar isn’t as good of a deal when it comes to dealing with repairs. SunRun PPA is a good option. If the system stops working, they send you a check back for the months it wasn’t working. Sorry you didn’t have a good experience. 😞
Sales rep controls everything. Sunrun is a great company and they can only try to help if a sales rep does a bad job. They are far better than a lot of companies
That is ridiculous. If SunRun employs their reps then they are ultimately responsible. Seems like SunRun uses inexperienced reps as a way around taking responsibility for problems.
I asked Sunrin for info on solar panels l to be installed, find out it was cheap 3 years old panel. No thanks. SO make sure in writing what inverter model & solar panel model to use.
Christian? Have they fix the problem by now? That consultant sucks!! He mess up the company! The sales rep must be blame here not the company alone! Hope they fired that sales rep 👨🏻💼
If you watch the video (above) you’ll get that answer to your last sentence
P.s. they did
I used to work at sunrun they are the definition of corporate America
Joey_ Breezy they just reached out to .e in the Los Angeles area with a job offer via indeed. Give me information about them please.
Hey 👋 definitely please let me know about sun run
@@Zedties same. The pay seems good but what are all these bad reviews? The even recently partnered with Ford for their electric trucks ..
I am in California. My Sunrun panels work great. However. they were poorly installed, causing my newer roof to leak. Sunrun has sent out subcontractors' twice to fix the leaks. I still can't get them to remove the stains from the cieling. It's time to hire a lawyer.
I have at least two active leaks in my sunrun installed roof. They claimed that there were no longer any running leaks, I think because the legal department told them to do so. The roof has leaked for around two years. Where is sunrun. The last email they sent said they would not pay for anymore roof repairs on the roof they installed. The gall of these people and company is otherworldly.....we just won't pay you and make up false excuses.
The only ones that are happy are the ones getting the big check the customers aren't happy, and the employees aren't happy either.
Don't use sunrun solar . I'm victim from these company
So am I. I went through a nightmare and lost a lot of money with them.
I’m in Florida and my system doesn’t generate the necessary amount so I pay Duke Energy $200. - $300. Per month plus the Solar bill
Basically he is about 2k watts short? Now the news is making a story about this. Dude get out here
Worked for Sunrun long enough to know: your roof is going to leak when it's all said and done (among all the other problems you will face). I was actually written up for "taking too long to complete a job" due to completing the necessary code compliant structural upgrades to a customer's rafters! Steer clear consumers! There are still actual craftsman out there that want to give their customers the best end result for the money. We are discriminated against and patronized for our efforts working for these big money companies where the ends justifies the money..... er, means.
I have panels with sunrun. Is there a way to get these panels off the roof and out of the contract? My roof has been leaking within a couple months of installation. Someone came out twice to "fix" it which is just patch work, But it continues to leak. Should we get a lawyer?
@@damaraOC The best course of action right now would be to contact the Nevada Contractors Board. You also might want to pay to have an independent inspection done on your roof so you if you do end up taking it to court you have solid evidence to stand on. Also, document everything, from emails and phone calls between you and Sunrun to the dates and times they came out to 'fix' your roof. Feel free to ask any other questions as they come up. I don't know it all but I know a wealth people who can find the answers.
Forgot to mention, I'm located in NYC. Does that change things?
@@damaraOC Looks like you can start there. Sorry to hear about your roof by the way. There are a lot of craftsman out there that treat other people's property with respect and as if it was their own. I hope you can come to a resolution in all of this. There might even be a class action lawsuits going on already (based upon the volume of work they have done). It might be worth checking around.
Thanks so much! In your experience, have you seen anyone able to get out of their contract?
Never use this company, terrible customer service. Con men.
lol, as a power lineman, just pay your electric bill, and avoid these scams
Everything is a Gimmick
I worked for Sunrun for 3 years as an electrician, DO NOT deal with them.
Do your homework find a reputable company with drug free competent employees.
Salesman has nothing to do with the mistake the company is liable for the person they hire as a salesman to do the load calculations.
That’s why you don’t trust salesman in the first place
Thank You!!!!
They are just badmouthing Sunrun so they promote other competitions out there. I been with Sunrun for a few years now with no problems
Sunrun installed a defective roof on my house and said they couldn't send anyone over to repair it. Under duress of heavy driving rains, They told me I needed to hire my own contractor to be reimbursed. But when the defective roof revealed further hidden damage and leaks at a later date, they said they wouldn't pay for it in a very unfriendly and accusing email. The disrespect and insulting correspondence and remarks were like something I never encountered anywhere in my life. I'm an elderly person, 65 years old and they think they can fool me with excuses. They know most people can't afford a lawyer or don't know how to pursue a small claims court action. Here's what Sunrun DIDN'T DO: upon reporting of the leak, they never made any attempt to simply come fix their roof they installed. I had to make all the effort, numerous phone calls, numerous emails. Now I'm left with $7000=+ damage to this roof which they won't repair or pay for.
I wouldn't trust Sunrun, based on my experience. They installed a defective roof on my house. I spent two years trying to get them to repair it. They forced me under duress of an open water leak during heavy rains to find my own contractor, because Sunrun claimed they couldn't locate their original contractor who did the work. They also claimed they couldn't find anybody to repair my roof. Can you believe it? So I was forced to use my own contractor and forced to sign a document that Sunrun isn't responsible. Of course the damage to my roof when Sunrun installed it was so extensive that new leaks kept appearing and much of the damage was hard to figure out since the repair people weren't who installed it. So when further repairs were needed Sunrun claimed they weren't responsible and refused to repair the roof any further. Furthermore their last email was unfriendly and seemed hostile, and they made false claims regarding the matter, I believe so they could save the email later as false evidence if they got sued. One false claim they made was that there were no active leaks in the roof, so "therefore they aren't responsible". There are at least two active leaks I'm aware of. The workers who installed the roof didn't speak any English. I couldn't talk to them. I feel pretty sure they were undocumented workers. Are there any Americans who don't speak English? I think that answers the question. One thing to be aware of. Everybody at Sunrun was nice and polite and tried to sound accommodating. But when it came down to responsibility for paying for the roof repair, I felt that they had ulterior motives and their conversations were ultimately strange and not quite right. I felt any friendliness in the end was pretending. Here's what should have happened: I report to Sunrun that their roof is leaking and they simply take care of the entire matter without bothering me and simply arrange a schedule when I can be home to allow the workers in. Instead I have a roof that had been damaged for two years that now needs over $7000 in repairs. No matter how you slice it, Sunrun bent over backwards to not help me, and then they treated me as if I was some rogue criminal off the streets. The last correspondence they sent to me was condescending and accusing. But the reality is they installed a damaged roof and it’s still damaged and they won’t fix it. As if I’m a bad person. That’s how they treated me when it came down to the responsibility of paying. I was completely shocked and horrified. I truly thought they were a legitimate company in the beginning, but now I feel
They are extremely risky and can’t be trusted if anything goes wrong. I’m certain they will offer a lot of heartfelt platitudes for a while until the money part enters the picture, and then you’ll know who your friends aren’t!
Lol Solar is such an obvious scam
It’s not a scam if you do your homework and research, get a clear understanding of your agreement before you sign it. If your system is working with no issues and you are not saving money you need to look at your consumption after going Solar. Take your solar generation and add it to your kw from your utility. Compare that number to your presolar usuage for the same billing period if it’s more than u are consuming more.
False news
Please help me I am a victim of sunrun solar company, what can I do
Contact your local police department legal adviser. Get a copy of your contract. Did you sign it or did they signe electronically for you? May be looking at fraud
I'm in the same boat I would definitely not trust sunrun. I dont even know how they are in business. I wish I never signed with them
Contact police department and ask for consumer legal advisor. We are in the process-looking at fraudulent activities with them. Get a copy of contract. Did you sign it, or did they electronically on your behalf???
Your comment was posted two years ago. Have you noticed a difference in your bill since then?
They under build all the time
I have sunrun and so disappointed I'm paying them and Duke energy to. Every years go up now I'm stuck with a contract for 25 years. It's so depressing 😞
Contact your local police department legal adviser to see if they can help look into this
I had bad credit sales rep would not take No for answer he misrepresented the Hero Program that put the lease amount on my property tax bill 240 a month. Ive had solar 2 yrs first yr 1,000 at true up Sunrun paid 240 because didnt meet gaurantee production second year 800 again Sunrun pd 240. Im up to 700 and true up isnt till March my panels have full sun all day. My salesman no longer works for Sunrun. I asked about purchasing panels was told cant purchase until after 5th yr. Im so unhappy with this. My panels get alot of dirt yet Sunrun wont clean them.
Why tf would they come to your house to clean your roof.
Maintain the solar panels for peak production.
@@stevenpalkovic that is what they say they will do .
@@brettoctane no it isn’t
Because they are their panels I am leasing and for peak performance and they do say they will maintain them. Now my wiring needs replaced because it caught fire. Was not installed correctly.
To me, it doesn't matter anymore. I filed chapter 7 to wipe out $54,000 of solar panels or $315 a month. Now it worth it and cut down electric bill too.
I have the same problem, they are scammers. I am paying more money now from I had only nv energy. Just a scam company do not use this company.
Hello ! sam alkaradsheh . I have same problems with the same company is something we can do or you still have the panels
Contact your local police legal adviser. We did. Did you sign the contract or did they send it to a bogus email account and someone signed electronically- if the latter, its fradulent
This company is very manipulating. they rolepay to confuse you to make it seem you believe you were at fault for their mistakes.sunrun lost its good employees and replaced them with cons and incompetent personnel.
It's important that customers do their homework how about you protect us from the charlatans
The company let's people go that tells the story and the contract that they sign..
Please share your story over and over. We are one of the ones that have been scammed. Let me know if you need any help from me. I am spreading my word so no one will be defrauded by this company
You can pay now,or pay twice later.See what it costs to buy out vs just buying outright,with no lease strings attached.Oh yea the lease gets all tax credits and not you.
Currently having the worst experience with sunrun
They put a defective roof on my house and won't fix it. I contacted them two years ago
Ugggggg! Same thing they did with us!!
I need to talk to somebody about solar panels, not producing enough
This is an issue with the sales person. There is nothing wrong here with Sunrun. Pinning this issue on Sunrun when everything is in clear written detail about the offset and production is misrepresenting the situation. I can see in the short amount of video that the customer is getting what they are promised and the sales rep either was not trained or was not forthcoming about the production. This is not a Sunrun issue, this is a communication issue. The homeowner is also guarantee-ably saving compared to not doing solar at all and should have gone over a welcome call verifying all of these details and expectations before ever being installed.
Sunrun sucks. Worst company I’ve ever had to deal with. It’s quite unfortunate you work for them. Hope you end finding a company with better morals and values.
I've read pages and pages of reviews about issues with SunRun - their solar panels, their sales people, etc. When 90% of their sales people miscommunicate and mislead, it is no longer just an issue with the sales person but the company itself.
Sunrun has multiple levels of checks to make sure the customer is well informed about the deal they are entering. I have numerous happy customers because their expectations are set appropriately. In comparison to how many homes happily have Sunrun, a small number of homes have complained online. I’m sure if you checked out any large company’s reviews you will find a “ton” of complaints. Online is where everyone goes to complain, not praise.
@@spencergradley3415 it’s an open platform…with that logical fallacy you just pitched, we would assume every company would have a 1 star review, right? Cmon man think about what you’re saying.
The Sales rep was hired by Sunrun so it is Sunrun problem.
Sunrun, so terrible, never never use them
Don't sign electronic contract
Did you sign it?
SUNRUN COMPANY TAKES ADVANTAGE OF THE ELDERLY!!!
I'm elderly and they damaged my home and destroyed my roof.
This is Sunruns fault - management didn't verify the array and avg daily usage. Now since they fked up no one wants to deal with it cause the installation/comission money is dried up.
Going over everything saler doesn’t explain nothing go over and sign , now solar company raise up for every year, I don’t know do they take over your house if you don’t pay for them
Always something,.I can't to see someone else post a video saying they produce solar 100%
Had a solar company knock at my door about solar panels trying to tell convince I said no I don't plan on ever getting solar panels they left all mad 🤣 ,I was already mad when they knock on my door
We are victim of sunrun solar company tell me what can we do that , can we bring them go to the courthouse
I have same problem now, sunrun is a big liar
Why don't they just give him 6 more panels
He’s need to get a minimum of 8 more.
Probably because he dosent want to pay for them
There is another issue to be concerned about before going to Sunrun. I have sunrun installed and the new solar meter was installed two days ago, and everything is ready to start producing power to the new meter and NOTHING IS WORKING. I have been calling Sunrun and Freedom Forever the installation company and NO ONE IS GIVING ME ANY ANSWERS OTHER THEN IT WILL TAKE THREE DAYS TO CONNECT. Connect to What? Why is it going to take three days? I GIVE sunrun ZERO STARS, I WILL NEVER RECOMMEND sunrun TO ANYONE DUE TO THEIR CUSTOMER SERVICE THAT IS NONE EXUISTANT.
Contact your police department as they have a consumer legal advisor for these companies. We are in that process now
My sunrun solar increases for every year, why? Saler is always cheating when you sign deference with the contract they send to you
It’s called an annual increase or escalator. It’s in your agreement.
SAME PROBLEM FOR ONE YEAR
27,786kwh entire year in the state of Maryland with five people how could he possible be using that much on a side note sunrun is coming out tomorrow to do step 1 design
Dude is probably running his A/C all day, every day and has a heated pool.
i checked my bill.. i averagely use 20-25 kwh a month. this guy is wasting power lol.
@@patricklam2500 Las Vegas Average Number of 100-Degree Days Per Year
Las Vegas 74
Dont use them.
Sunrun also deleted my reviews of their service because I was giving solid advice to others that are having issues. They also blocked me from commenting on any of their FB post. This violates the consumer review fairness act as put forth by the Federal Trade Commission. 😑
Sunrun destroyed my roof with a bad install. I'm sure the workers were undocumented because they couldn't speak English. Installation damage and leaks all over the roof.
Never buy from a D2D salesman
11000 out of 14000 is not 95% but it is a fair amount of energy... I'm surprised Sunrun installed on clay terracotta shingles, I'm pretty sure they don't, maybe the agent was a Sunrun dealer and he made a mistake? The part they conspicuously leave out is how much he is actually saving. My guess is if you're producing 11k kW you're likely saving at least $70 a month, probably more. In my opinion this is low budget reporting probably from a biased agent of another company.
MY Sunrun solar panels have been installed for more than a year with no service from Sunrun and I have been paying all this time with broken promises, Going green is costing me too much.
Contact your local police department legal adviser. We did for fraudulent behavior on their part. Get a copy of your contract to see if you signed it or they sent it to a generic email so someone else could sign it electronically
Sunrun does not fix true ups.
That seems to be very true in my experience.
Sunrun is a joke. I bought a house that had a sunrun system. Absolutely hands down the worst customer service. If u are thinking of going with sunrun....DON’T
New Channel must not get much excitement. This guy clearly needs to pay for more panels and maybe he'd should be fighting for a free installation
It is just the scam, in 4 years. Every time I see those panels, I feel so much hate in aggravation for that company. They even told me I needed an accounting
Because the penal was going to generate enough to pay the loan and extra money for me, full of shit, never cover what I use, and I am paying a double bill. The only solution they could do was sell me more panels.
Good business isn't it?,
They grab you by the b.. So you still buy more from them?f..u,
The Sunrun system installed does not cover my usage. This resulted in an end of year "upcharge" from Southern California Edison. To add more panels will cost more money to Sunrun. So there is no savings. Your just paying somebody else your electric bill (actually TWO people...Edison and Sunrun). To save money a battery is needed, (resulting in more money to Sunrun) however, batteries cannot be installed in my area. If your going to install a system take a serious look and getting your own private system rather than leasing. Add to this Sunrun monthly fees go up every year. This is not a "no cost" program.
"Notify contractors board"/ govt to fix the problem? LOL sure honey, tell us some more good ones to laugh at.
And the negativity continues. Disappointed.
Crooks. Go solar, just don't do it with Sunrun!
This vid and comments are from before the merger and are based on past solar deals. A lot has changed with sunrun.
Who really Cares about solar now after seeing her ? LOOK AT THOSE BIG JUGS ON TRICIA 💘👍😁👀😃😍 pause at .55
Matooley O'Brien ehh it’s ok ..
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Got what he paid for. If he wants more generation he should buy it. Why would he think they should give it to him for free. If they oversized the system and he was getting money back from the power company would he volunteer to pay them more for the system? Nope