My new truck broke down 9.5 hours from home. Dealer refused to do anything...
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- Опубликовано: 20 май 2023
- I bought a 2020 Ford F-350 Superduty to have a reliable tow rig, and it breaks down in the middle of a 20 hour trip, with my trailer, and race car, and all my belongings stranded. Ford wouldn't do anything to help us get home, store the trailer, etc. so we had to find another way.
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Thank you all for the support. As I said before. Please refrain from leaving bad google reviews. The situation sucked. But the rest is done and dusted nothing can be done to change it. Now it’s just a matter of if ford honors the warranty on a part that’s known to fail… overall, It’s a lesson learned. I won’t make this mistake again of new car warranty nonsense. Regardless of how it all shakes out. I think it’s time to go back to the basics with a truck I can fix myself. Being a car guy and relying on warranty is a waste of time. It’s like having your hands tied behind your back. Also Chris’s Instagram is @chrisgrunst if you wanna give him a follow for being a legend!
Update: I got a call from the president of the dealership. He apologized very genuinely while taking fault for the situation. He actually watched the video instead of just responding out of anger. This could have gone a lot of other ways. But the way he approached it I respect. He’s a genuinely nice guy. And he’s really gone way above and beyond to make things right without me asking.
Update #2 it seems like it is covered and may be done as early as this weekend! So that’s good news atleast. I was worried it would be some backordered parts and take forever.
If only Toyota made full size diesel trucks lol
@@ecarrion40 I said I left at 4. And that I got there at 2. Broke down at 11. I didn’t expect him to drop anything. I just expected. Some bit of sympathy for the situation and some sort of willingness to help. There was none of that. But it is what it is.
Sounds just like a shit dealer most dealers rather it be coved under warranty so they can charge more and get paid commission off the work
Sell me the black 12 valve get you a nice loaded Cummins or duramax? I love your old truck I’d definitely keep it if I was you
This dealership that is already failing missed the perfect opportunity to grow in an increasingly dynamic market.
Shout out to that dude Chris for saving you guys. The world needs more people like him.
Great guy for doing that and also sounds like a subscriber
@@bbowerful no doubt.
Chris is a hero. Where ya at Chris?
I think he deserves a trip to Orlando for a ride along
No doubt! Dude is as cool as the Fummins!
Cummins swapped F350 been sitting in the driveway, looking at that new truck thinking "He'll be back."
He doesn't have that truck anymore so highly doubt he would be back to it.
Its literally in the background of this video in his yard.
😂
@@slowsierra93 see that know he had it up for sale
@@jerrywilcox9890 Really?? than why is it still in his driveway ???
I was a service manager for over 20 years. It would have meant nothing to me to find a spot for your trailer and get right on your truck. I had a priority list and broken down travelers were at the top. I even had a crew who could sympathize with the customers also. There was always a mechanic willing to stay late if the solution was near. Your experience, had it been at my shop, would have been positive for both of us and you'd look back at it fondly.
Several years ago I was diagnosed with AML (acute myeloid leukemia). I live in Carson City, NV. We headed off to MD Anderson cancer center in Houston in our 2016 F-350 6.7, towing our 30' travel trailer. I started getting check engine lights as we were going across NM. I ended up finding Gurley Ford in Gallup, NM. It was the first Saturday they were open since the COVID debacle. Anyway, I pleaded my leukemia dilemma and told them about my CEL (which I had diagnosed with my Banks iDash gauge). They took me in, let me drop my trailer down the street in one of their car lots, and immediately started working on my truck. They did a manual regen and updated the computer software on the truck. All this took about two hours. It cost me just over $100 - I was shocked. That's the same as "free" when it comes to diesel repairs. I was SO pleased with that dealership! I managed to get to Houston in time to get the proper treatment so I'm here to tell about my experience. There ARE good dealers out there!
I worked in service for 21 years. Anytime we had somebody traveling through the area that came in with a breakdown, understanding the situation the customer is in, I automatically gave them top priority. That might mean going above and beyond what we would offer to the normal customer dropping off a car for service. Like allowing a trailer to be parked in our storage lot temporarily. They were likely worried about liability for your property, but it's simple enough to make a note on the paperwork about the storage and that the dealer isn't liable. That dealer staff was terrible at showing any empathy.
The disclaimer about diagnosis cost if the repair is found to not be covered under warranty is just to cover the dealership's exposure though. It doesn't mean that they are trying to deny warranty coverage. Sometimes cars are dropped off with repairs assumed to be under warranty. Then after hours of diagnosis it's found that it isn't. Like an electrical problem on a brand new car that anyone would assume is covered, is found out to be due to rodent damage. It happens. The dealership can't bill warranty for that shop time and the dealership does have employee and facilities cost regardless. Myself and all writers I've worked with were always happy to give the good news to a customer that their repairs would be covered under warranty. Yes we do get reimbursed less than customer rate from warranty, but it's headache free and everybody is happy.
Yeah, that's the way I would approach it if I were a service manager in this situation as well. Seems like this dealer was intentionally messing with Taylor. I bet he's regretting that right about now. This looks bad on Ford and really looks bad on his dealership. 1.2 million eyeballs on his dumb a** so far. I bet they've never had this much attention in all their years in business, maybe combined. Supreme Ford of Slidell, LA folks.
I worked at a Dodge dealer for around a decade and ended up being the GMs fix it guy along with inventory work. This situation would have never happened. We would have dropped everything to get him back on the road ASAP. This is just a crappy dealer IMO.
I think he wants more then simply storage at the local dealer.....
Can you imagine the goodwill that dealer would have gotten if they just accomodated him in this situation and arranged for trailer storage. They missed a golden opportunity. Remember in way or the other it all comes back.
They don't care they know all the dope will be lining up to buy some over priced Lighting, or that broken down Bronco, or that POS Maverick. See when you have brain dead customers it easy to fool them again and again. Time to switch to a real truck eight Toyota or Honda, and before you tell me it will not tow a small country. Time to leave all that stuff at home or get a real tucking company to move it for you. Sure less expensive in the long run then to buy a Ford, Gm or Dodge anything.
Dealers make the absolute bare minimum on "warranty" issues...that and I am sure they were booked up with people who made actual appointments for service work.. you think that Ford dealer gives a rats ass who this guy is ?.... they don't... not even in the slightest
The balls the dealership had to come and ask when you would be moving the trailer while you were stranded. Ridiculous man.... That behavior just shows what kind of ethics that dealership is run with.
That’s what really got me. And it had only been like an hour or so. Refused an sort of loaner. Then also complained my trailer was there. Like bro. I can’t do both.
@@Taylordrifts you nailed it tho, you wouldn't be there if they had a reliable product. Diesel is currently in the same spot gasoline emissions development was in the late 80s. And yet again, the buyer is the test dummy.
@@Taylordrifts I’m very sorry you had a shitty situation with that dealership and area. If your ever in that area again look me up. I’m only 20 minutes away.
@@Taylordrifts can we get the details of this dealer so we can let potential buyers know that they are human scum and don't support their product after you roll off the lot?
frs shitty customer service. Now, if he were to be a potential buyer, he'd probably be getting the best treatment ever. All about the money for them.
There's an alternate universe where the dealership loans you a stickered up demo truck & tells you to carry on to texas while they diagnose your truck, & they get you singing their praises on a couple of videos, & having their name in front of crowds at LS Fest on your tow rig... but they seem to have screwed that one!
whoever this mystery chris guy is, is a solid dude. i havent even seen him pop up in your comments looking for gratitude for helping you out when you were in need. what goes around comes around and im sure he will be reimbursed in one way or another. thanks chris!
New viewer here. Sorry you had to deal with this, it's my fear towing as well. To the gentleman who only knew you from online and let you use his rig to get back home, you are an amazing human being!
Bring the fummins back to action. Like you said, you built it so you know how to work on it. If you keep the 2020, you’re just putting yourself back in the same situation if it does break down again. At least you can work on the fummins if it does break, rather than being scared to touch it to void the warranty. Do what you do best brother: GARAGE BUILT!!!!
I always wondered did he keep the fummins or sell it. I never saw the outcome of that.
and the biggest problem to is there's no telling what they will/won't replace. Say it's the pump and they change that, they may not cover the injectors even though shrapnel may have gone through them because a scanner says they're fine and they sprayed brake clean through them
@@10TowsDownTowing19:39
I don't understand why he sold it, he literallry built it to be the ultimate reliable truck, he literally built it to be more reliable than a new truck, it absolutely blew my mind when he sold it for a new truck.
@@motoweenies4431 Generally that is considered contingent damage and would be covered, but auto dealers do some shady crap all the time, especially when it comes to warranty work. Ford in my experience has been the worst and I stay away from them personally. Although my two local dealers that I have dealt with have been good the couple of times I have been forced to deal with them. It all just depends. Some dealers will almost bend over backwards for you, and others would piss in your cup holders after you leave (figuratively).
FUMMINS BABY!! Sell that 2020 and do up the fummins. It is what we want!!!!!
Hats off to Chris, I hope there is more people like you.
Stay positive man! Sad to see your new truck broke down but hopefully the Fummins comes through once again
100% sell the white truck. Just go apologize to the fummins, sweet talk her with a few new upgrades, and she'll treat you right. If something does happen, you know the truck inside and out and can fix it with easy to get parts.
Amen brother, can't believe he threatened to sell his baby. Not cool mann
@@midnightstorm1658 i was on the train to keep the fummins, theres a reason people trust cummins diesel engines with their life
That's usually how a Cummins works anyway 😂
@@LUCKIPUP Rather be Cummin then Stroking 🤣
Plus the Fummins will appreciate a new-look paint-job (to match that trailer).
Plus with a few extra tit-bits tossed into it, that cab can be made just as comfortable as the new one was going to be - or better (especially if he kits it out with soft carpet interior etc.) wink-wink...
You built the perfect tow rig, I’d drive it and not worry about a dealership ever again.
When he first got the new truck, I was like....what was all that work for?! Lol He worked his ass off on the Fummins and then bought a newish truck! I get it though, I've done ding dong stuff like that thinkin I was being a smart guy just for it to turn back on me lol
@@Smokkedandslammed I get the anxiety that he had about "yet another thing to maintain", but New trucks have new problems. Older diesel might be inefficient, but it's all stupid reliable. The Fummins is definitely going to be super reliable for him, he just let his "what if" anxiety get the better of him.
Stealership*
@@AzureCrux %100, glad it all (mostly lol) worked out for him and I'm stoked to see the fummins back 👍
@@Smokkedandslammed I felt the same way. That truck he built is exactly what I want to build one day. He seems to want to put a standard trans in it for some reason, Id definitely stick with the 5R110. It has a great tow/haul mode and is a great transmission overall. Whatever he decides, it's still a great truck and world's better than the newer stuff.
I see by your comments you've got things in order. I noted Chris has shown up, too. As an insurance guy, there's no way that dealership can assume liability for the bailment of your trailer. Glad you heard from the president in taking the heat for how it went down, the situation being what it was a no win no matter what. Strange how a bad situation turned out so well, over a million views in a week is a winner! Best wishes this Memorial Day!
Depending on someone else is a horrible feeling. Buy when you have someone do what this guy did to help ya out is so cool. There are incredible human beings still out here.
You know we ALL want the fummins back on the channel. That was a cool build and it deserves some much needed love.
Shout out to Chris for coming in clutch and 10,000% bring back the fummins!
yup!! he's got to bring back the fummins!!! i was wondering if it would make a come back at any point XD
Wow Chris is the man thank you Chris there is probably a lot of good people out there like this but you don't hear about it.loved to hear this great story.Bess you man
shout out to Chris! This world needs more fellas like him.
The ol'Fummins deserves every bit of love you're about to give it, it's an absolute trooper and like you said, you built it so you know how to fix it.
I was sad the day he decided to replace it but I'm so happy to hear its coming back. Dealerships don't give a fuck about anyone.
Watching him hook up the fummins to the trailer gave me all the feels. What an awesome looking combo with the semi wheels. Glad to see its making a come back
WOW! What an awesome person Chris is to offer his truck to you so that you could get back home! JUST WOW!! And to the Ford Dealer , middle finger salute to you for being such an ass🕳.. Thank you Chris!!
Ford has a serious problem with its dealer network. I have had great luck with Ford products, but their dealerships are probably the worst in the industry.
On god
Supreme Ford of Slidell just leave a honest review, imagine if it was you completely stranded for the whole night
@@ItziiSpiNz I was going to conclude the same thing - seems to match up on Google maps with the service road between the dealership and the highway, and the building split between Ford (in the foreground of the video, and the nissan sign approx 50 yards down the road). Left them a one star review for their lack of empathy.
Ouch....im not a clairvoyant...but I can see a mountain of bad press heading towards a Ford dealership....
Thanks for the video. We need more people like Chris out there. Top Notch!
Glad all turned out well! You just got a new subscriber as well. Chris is a damn good human! Glad Ford came through (amazing what social media can do) Looking forward to more of your vids.
Imagine how differently this video would be if the service department was a little bit sympathetic of the situation. "Sure, throw your trailer in the corner of this huge lot we have for a couple hours, lets figure it out."
I remember learning about Net Promoter Scores when working in the service industry, essentially for every BAD experience that someone has at a place, they tell ~7 other people about it, at minimum. For positive experiences it's ~3 people. In Taylor's case as of now its 92,149 people that have heard of it.
Be nice ya'll, it comes around.
Well now is 234k people know to avoid new ford trucks with pos warranty
The owner probably shit himself when saw that Taylor had 600k+ subscribers.
I would mentioned the name of the Ford dealership and where it is located just for everyone who isn't aware. Without calling them scumbags, " this new Ford with less than 15kmiles ,that I have maintained to the maintenence schedule, was purchased from......" you've told us what your Ford " quality customer experience" was, please tell us the dealer's name.
@@stephenspencer355 supreme ford of slidell
I've heard ford treats there customers like shit. My buddy just bought a '24 Duramax and said it was the most amazing experience he's had buying a truck and all he's ever had is fords
Dude, as a dealer master tech, just build a solid rig and drive it. Don't trust a word the service advisers say, and damn sure don't believe the sales staff. If you wander around back you'll notice the techs all drive something they built themselves, and all the sales folks are upside down on something the dealer sells.
absolute truth!!! also a master tech at a dealer
to me? IMHO I would take some lessons from all 3 big tow vehicles and buy a newer lower mileage Ram Cummins, new enough to not have to worry about wiring wearing out
what an absolute bullshit statement you typed there.
Shit I seen more newer Cummins burnt to the ground crisp then any other new truck
I’m sayin I fully agree with you all about the dealership and the disaster they can be.
Excellent! Glad you guys made it home. Yes, vehicle dealerships can really be different after the purchase.
Good to see you made it home; hope everything comes out good !!!!
Chris is a real dude. Kindness and compassion are something sorely missing from our modern society. Glad you guys made it home safely
Sounds like ford home office needs to hear about what you went through. I'm sure they will do what they can to make it right.
Doubtful. I worked for ford. Ford customer care is a fucking joke.
What dealership in Florida did he buy the truck from
Ford dealer in Slidell is trash.
For sure I would definitely be making a call Ford main office because that ain't even cool
@David Yarbrough: in the end, who cares if Ford makes it right NOW? They ALREADY FUXX3D up so massively they would have lost my business FOREVER. Those trucks are the most expensive vehicles Ford makes (besides GT supercars) and those customers should be treated WELL; not like they are an imposition and not worth the effort of giving good customer service…the truck only has 50-60k on it FFS!!! This is going to cost them BIG, no matter how nice Taylor plays it because he’s a good guy not given to putting people on blast. He has a large following and everyone in the YT motorsports community will know about Ford’s 5hi++y warranty customer service (even if Ford bends over backwards with awesome warranty service from this point forward).
Sorry to hear about your issues . I have a F350 6.7L Powerstroke and has pulled my Travel Trailer all over the US with no issues. owned it for 10 years now
Also, God Bless Chris and those fellow people like him who understands that dire situation it was.
Love the 6.7, but would love to see the Fummins get the love it deserves.
Sorry that this happened to you Taylor, and huge props to Chris for coming through. The world needs more of that!
I’ll binge watch all the upgrades/ repairs done to the fummins, love that thing
YES!
Had the same experience with my F450 6.7 diesel. Bought it with relatively few miles and after a couple of years things just started to break; one thing after another. Always took it to the dealer for service and they were very helpful; but they were mystified regarding the one-thing-after-another failures - all having to do with the engine, by the way - fuel system was the main culprit. Constantly throwing codes. So relieved that I got rid of it. Never again.
I hate dealing with dealerships. They will do everything they can to make sure that you aren't covered by your warranty thus sticking you with an outrageous bill. That comment that the service writer made about moving your trailer would have sent me over the edge. Service means nothing anymore and a warranty isn't worth the paper it's written on. Shoutout to Chris for being an awesome dude.
I might have punched the guy in the fucking throat and said "sorry, what did you say?"
I would sue tf out of them
Agreed. Also, for a customer like Taylor not being able to rely on the warranty service to at least keep him moving forward is a 10,000% deal breaker!! He’s screwed both ways since the warranty makes him unable to get the part and fix it himself, taking away the only benefit warranty provides! Dealerships are great when well-managed, but comparable to the worst insurance company when poorly managed. That trailer comment proves the service manager either is a) a 5h1+ human being with no compassion or b) has never taken a road trip with so much in one trailer and the stress that multiplies on a situation…or both.
Absurd, I'm a tech at a ford dealership. We punch the causal part into the system and it shows if it's covered or not. There no hidden agenda to not warranty things. If anything we try our best to get items covered as it's a pain in the ass dealing with upset customers. There zero incentive to not warranty thing's that are covered. Get your head outta the sand 👎👎
@blazinlow86 He's obviously not saying a low level employee like a tech has a hidden agenda but the organization and higher level managers do everything they can to maximize profits by any means instead of doing what is right.
Hate to pull this card, but try talking to Vaughn. He’ll know who to escalate it to.
Or might know a non dogshit dealer 😅
What about us non-influencers? I would probably still be on the side of the road guarding my trailer.
@Doug Sisk you just have to be willing to be that asshole who gives the dealership fucking hell and calls corporate to force the hand.
@@Axial32 100% TREAT THEM PRICKS LIKE THEY TREAT YOU & TRUST NO ONE.
@@Axial32 100% agree.
Wow... shout out to Chris. That truck is probably his baby and for him to do that is amazing! I hope you make it worth it for him!
Huge props to Chris for coming in clutch. Fix the white truck and kick it down the road. Straighten out the Fummins and rock that badboy.
Taylor you need to invite Chris out for the weekend and put him up and give him some passenger seat time in the vet.
To say a big thank you for helping you guys out.
Sell the other truck, put the money into the fumminins have spare parts in the trailer for it in case this happens.
Thanks for posting . now we know about the reliability of late model Ford Diesels.
I feel your pain. Thanks for the video. Sell the failed truck and upgrade your other truck like you are considering. Take care.
I was really sad when you decided to get rid of the Fummins after investing all that effort. My vote is definitely keep it, because I'd trust the work you put into it more than a warranty. I wish you could at least get to the second event your were planning on, but yeah, you have to check her over first.
Imagine how good this could have been for that dealership if they had gone the extra mile and taken care of this. Absolutely pathetic and now they deserve whatever shade gets thrown their way.
The thing is they dont. Especially if they weren’t the selling dealer.
Thats why you should always be nice! I'll never understand all these salty service "advisors". Bro, if you go the extra mile it matters!
@@solaryellowis3007 what does it matter if they are the selling dealer? The service department of any type of dealer makes more than sales ever will. And no matter what they are going to their money. Warranty or not
@Kris Knight sadly depends on whom u ask if sales makes more then service or not.
I was on vacation in 2006 with a new f250. Broke down in Gatlinburg with just 6,000 miles on the truck. Turbo was out. The Ford dealership worked my truck in on a Saturday. Morning. This saved our vacation. thank you Ford dealership in Knoxville, TN!!
Good on chris for helping you out, keep the new truck and prep your old unit as a back-up plan...
We have 7 units and 4 tractor trailers incase things get ugly...
If your planning on driving out side your normal area its definitely a good idea too have lots of options in place if the what ifs happen...
And a back-up plan for someone to rescue you and your rig...
Make sure there are a few extra trailers as well...
Human power,,, Truck power,,, trailer power and get hold of storage and wrecking yards in a few spots along your route...
Your race car comrades will fill you in on who you can count on...
If you fail too plan your plan will fail...
Your lucky it panned out as well as it did...
Good thing that this didn't happen to you half way into Alaska. You would of been looking at a $10 too $15.000 price tag if not more once all the bills get paided the next following year. That's correct, your truck would be stranded up there for months on end before getting it hualed South if it needed major repairs...
Can you imagine a semi truck with loaded wheeler breaking down on you and the costs too retrieve it...
The world needs more good people like Chris. Shout out to him for saving you and your trailer. 1 million percent bring back the fummins.
This is the first time I watched your videos, and the headline caught my attention. Over 20 years ago, traveling to Alabama from Arizona, I had fuel injector pump troubles on a dual-wheel chevy. I was pulling a heavy 37' foot fifth wheel back home from a 3-year stay in AZ. On I10 in AZ while pulling a grade in Texas Canyon, I lost most of my power. I was able to limp into El Paso and get into a campground. I had fewer options than you. I spoke with a recently retired colleague back in Alabama and within 24 hours from Clanton AL he showed up in El Paso with Dodge Cummings and pulled me and my trailer home. I had managed to get the truck to an El Paso dealer and they gave me a ride back to the campground. I noticed you have an updated video, so I will get to see the end of the story. I had issues with the warranty on recently replaced fuel injector pumps with my truck. The bow-tie boys would not cover anything.
I had a 2013 f350. Had nothing but bad luck with it. Went back to a 2000 7.3 and have had nothing but good luck with it. It’s slow, loud and rides rough but it always starts and never leaves me stranded.
Glad yall made it home, that dealer is operating on their internal policies, should talk with someone at fords corporate office about it, I wouldn't want a business selling my product, and treating a customer that way. Glad you guys are safe, and the car is okay! Things can be fixed!
Yup. Life long Ford person, but their dealerships have become a deal breaker.
Canceled orders on a Bronco and Lightning because two different dealerships started tacking on surcharges. There’s a reason Ford is the OEM pushing hardest for direct to sales reform.
@Charlie Sipple getting harder and harder to find an honest, and helpful dealer anywhere. I live close to Detroit, and it's the same thing, less than 100 miles from their corporate office. Shame really.
@@ChuckThree lifelong GM guy and a dealer we bought a car at is fighting us 3+ months for a grenaded engine that should be warrantied, every GM service rep or dealer service manager is "busy"
When they see how many thousands watch this, they might just call Taylor 😂... RAM Ford out the way, leave it Found On the Road Dead.... as always 😂
This!
Upgrade the fummins and make it the great tow rig that you intended when you built it
A guy I hired to do work at my house (remove tree stumps) pulled up with his equipment trailer. On a break he told me his truck was a Ford diesel (don't know the year) and he bought it with 350,000 miles, put about 1400 dollars in it and it runs like a top. It sounded great so sometimes the Gods are just smiling on you. Good looking truck. Whoever had it, cared for it. That's the key.
That is rough. I swear this stuff happens more than it should. Very cool that Chris was able to help. Feel your pain buddy. Good video, but a lot of pan to make it. Lol.
Depending on how the truck situation goes, if they dont take care of the issue and reimburse you for your hassle- equivalent to a rental fee or whatever, you need to let us all know the dealer name and we will handle the rest from there. This stuff needs to stop, it will never stop if everyone continues to accept it.
It was in the video, Supreme Ford of Slidell
100% agree
He’s asking not to bombard with negative reviews because his truck is still there. People already bombed it tho.. It’s still really shitty of them, regardless of the service the way they treated him with the trailer “can’t put in here” and “when are you gonna move that” just a typical shitty Ford dealership. I hope they all go under 👎🏾
I've never heard of a dealership behaving like that... I woulda took help to get the trailer home, AND someone to trailer the truck home as well... fuck giving that place any business if they're gonna behave that way.
Chris is a stellar guy. As for the F-350, sell it.
I want a new truck.... but..... too worried it'll strand my a$$...pi$$ me off....I have a 2000 Excursion with 78K....gives me zero problems....yea it has the Triton V-10 but zero problems...my friends with new (diesel) trucks (GMC) taught me what "limp Mode" is.
@@readmore3634 My 2017 F150 had a intake manifold blow up on the freeway nearly tore the engine apart when it happened. THe paint has since peeled off the roof of the truck and ive had it since new, tons of ford factory defects are showing up.
@@pilsplease7561 really because my 2017 F150 is doing amazing and I beat the absolute piss out of it every single day and it's over 100k miles and guarantee it'll make it another 100-200k
@@shotemup123 If the truck hits 100K I would be shocked at the rate its going has like 59k Miles
I also have a 2005 F-150 plumbing truck, 4.6 V-8....168k...runs perfect, no leaks or squeaks. 16-18 MPG.
Bought my wife a 2018 Ford Edge, 4cyl EcoBoost, loaded, love it. Guess I'm a Ford guy now.
BULL SHIT !!! THE DEALER DID NOT KNOW THAT YOU HAD 627 K Followers--That is the ONLY REASON HE IS BEING NICE !!!---Update: I got a call from the president of the dealership. He apologized very genuinely while taking fault for the situation. He actually watched the video instead of just responding out of anger. This could have gone a lot of other ways. But the way he approached it I respect. He’s a genuinely nice guy. And he’s really gone way above and beyond to make things right without me asking.
WOW, WHAT A GOAT F. HOPE IT ALL WORKS OUT-----SO GLAD GREAT PEOPLE CAME TO THE RESCUE!!!!!
What a legend dude letting you use his truck, mad respect
That is almost like letting someone use your bass, your baby, that girl that sings your songs.😁
Would never have happened
Fummins all the way! You have invested so much into it to be a phenomenal tow rig. I'd trust your work more than a newer diesel truck, there are just way too many things that can go wrong.
Great video, new follower it’s funny that your video popped up on recommended, I also own a ford 2017 raptor and my truck has been at the dealer for a diff issue and engine issue for 36 days and didn’t get a loaner until today…….. best of luck on your new truck journey
Everyone i've known who has had issues with their ford has had similar experiences. Best bet is give the Fummins a good update, and have a good reliable truck.
My hat is off for Chris for letting you use his truck. There are still good people in this world.
Wow. That dealership experince sucked. Hopefully the GM at the dealership sees this video and does something for Taylor. Not ideal. If they dont do anything definitely sell it and upgrade the black tow rig. But the guys coming out of their way to help. That is epic. Reason why car culture is so special.
Nothing will happen unless Taylor calls them out and puts them on blast but he isn’t that type of guy
@@24kNick He perfectly framed the name of the dealership behind him when stuck with the trailer in the gravel on the side of the road. Supreme Ford in Slidell LA
@@YetiSpeed wasn’t even paying attention , I feel dumb asf rn lol
Someone in the area where the dealership is located will see this video and point out either to an employee of the dealership or possibly the owner what has transpired. Hopefully, a Ford executive sees this video.
@@glenshepard6960 Depends on the management at the dealership. If they give a shit about their reputation then maybe. But if sell a lot of trucks its probably not a big deal.
There are still good people out there. Always pay it forward when you can. You never know when it might be you.
Chris is awesome, there truly is a lot of good people, Ford is aware of their faulty pumps
What an awesome guy Chris is. For a subscriber to just let you borrow his truck to pull your trailer home is amazing. The amount of weight you’re pulling could have easily damaged his truck but he didn’t care and just wanted to help you out. Glad to see people like that still exist
so where is the meme that buying a used diesel is the equivalent of buying a used Subaru??
@@drywater3559 I don't know about cars but I'm looking at a used Subaru. Is that a bad idea?
@@john091077 you should do some more research before you make that purchase
That dealership had a chance to shine a great light on themselves and missed a golden opportunity by not being supportive. I'm guessing the owner blew a gasket at the employee that seemed to not have any empathy for your situation.
The insurance company and the dealership are two complete and different companies. Dealers offer this type of insurance to costumers as an option. Dealerships don't provide the relief from these policies , the insurance company does. The dealer only covers their warranty , which is the manufactures warranty and doesn't apply to trade in vehicles that are purchased used. I bought a car from a dealership and they offered a warranty for a price. I asked to see the policy terms and after reading them, I said no thanks. Skip the warranty folks.
That is absolute truth..........
But the fact is the dealer will use ANYTHING he can find to squirm out of giving anyone free repairs no matter who is backing the warranty. Everything new is overpriced and built for disposal and any implied warranty is a fight to make use of. The new motor vehicle business in America is dangerously close to crash and burn due to customer dissatisfaction.
@@mikehatch2114 the manufacturer's warreny covers the vehicle for a specified period of time and milage starting from when it was first sold. If it was bought used within that period the new owner still has the remaining coverage.
@@crazyoilfieldmechanic3195 of course dealerships don't want to give anyone free repairs. They're businesses, not charities and the people wirking there are employees, not volunteers. But warrenty isn't free work. If it's a manufacturer's warrenty the work is paid for by the manufacturer. If it's extended warreny the work is paid fir by the warrenty company. Extended warrenties are pretty easy to work with. You diagnose the problem, explain what's wrong and give them a quote for the repair. They either approve the job or they don't. Manufacturer warrenty is different. They demand more documentation only to pay less than the job is worth, the payout often being dependant on appoval after the the job is done. No one wants to do more work for less pay or no pay at all so they will naturally be extra vigilant when it comes to manufacturer warrenty claims.
@@lb9gta307 Depends on the dealership. I had an F-150 where the motor ceased due to loss of oil. I had been doing oil changes and there was no oil on the outside of the engine. This means that a gasket failed causing an internal leak and burned out all the oil. The dealership refused to honor the warranty and said that a new engine would cost me around $5,000. I know exactly what they were trying to do... try to get me to pay, but behind my back make the warranty claim, therefore getting paid double for the work!
You are not the first who was let down by the ford motor company. Oh the yarns i could tell you dating back to well much older than you.
Nice to see their are good folk still out there willing to help!
I road raced for over 20 years and the tow vehicle was always the best vehicle in the driveway. We had several breakdowns over the years and I was always amazed at how people came to you in the time. I do recall the time we were at Roebling Road and needed a water pump in the 'Burb. I had so many mechanics standing in line to help but no parts stores had the water pump for a 454???? We had to stay overnight and get a tow to the dealer. At least the track let me leave the trailer at the track. Another time we blew the intake gasket and stopped in Metter GA where a dealership was 300 yards off the interstate. One of the techs even ran home to get a part that wasnt in the store and we were on the road in just a few hours. I sent the guy a gift card for a very good restaurant in Gatlinburg because that was his vacation spot. There are good people out there but the bad ones usually are remembered. I almost didnt make LS Fest several years ago because my tow vehicle didnt make it out of the shop; its first replacement broke while I was driving it home after borrowing it from a racing buddy. Finally a client took a truck out of his fleet and sent the crew home early so I could have it for the weekend. Luckily I never broke down in La.
Fix, run, and keep the Fummins. As you found out, buying/having a newer truck is no longer peace of mind. In today's world, most dealers are horrible! Shout out to Chris, who helped you out with his Dodge!
Definitely keep the fummins in service. I was a bit worried about this exact situation when you got the new truck, I've had the displeasure of working on a few of the newer trucks and the fuel pump issue is an extremely common issue and dealers never want to help... Hope you get it all figured out, just my thoughts...
God bless that gentleman for getting you home. America is full of people like this but no one ever hears about them (which is fine with nearly every one of them).
God bless chris. Great dude. Thanks for being a good person
You're experiencing just a small bit of what the trucking industry has been dealing with these emission trucks. New doesn't mean less maintenance. Actually means MORE!
I HATED working on the 6.7 Powerstroke. Every single one of them leaked oil within the first year, many water pumps fail and the diesel emission systems are terrible. DEF heaters fail regularly as well as the multitude of NOx and EGT sensors. I was stranded out on a test drive when an EGT sensor failed and the truck shut off. Refused to even crank.
When the DEF system has ANY problems it'll start counting down miles until it will limit its' speed then refuse to start. Most owners didn't show up with them in this condition (yes...we had many) until there were only a few miles left before the truck bricked itself. You cannot reset this counter....you have to fix the problem (or hope you did) then drive it and once the computer is satisfied it's supposed to clear the counter and light.
Driving an F-450 dually from the local Gas Company (fully loaded box truck) the counter hit '0' and according to the readout on the dash it was going to limit itself to 50 mph...but that's not what it did...it threw itself into REVERSE at 50 mph!!!! Man...that was dramatic and it destroyed the transmission. Everyone was upset ...including me having to wrestle a hopping, smoking truck off the road without hitting anything...very exciting. I'm sorry but you couldn't give me a 6.7 Ford and anyone expecting to buy a new one and then depend on it for work is likely going to be disappointed....or worse.
Edit: I wrote the above before watching the video. Low fuel pressure is often the pressure regulator that is in the rear of the motor drivers side. When you pull it out there will likely be metallic debris in it which Ford will then say is YOUR fault from water in the fuel. Most owners don't regularly drain the water separator and Ford says you must replace the ENTIRE FUEL SYSTEM. BS. We've replaced several pressure regs (they're not that expensive) without doing the entire system with success. You are looking at $5-7000 for the repair if you do it the way Ford says to do it. See...that's why I hate them.
Wait until they make you use electric/battery powered trucks!!
@@recoilrob324 NOPE NOPE and NOPE. Computers deciding whether you car starts or is a brick should have been the line in the sand for everyone.
Truly the John Deere of pick up trucks
Get rid of those Fords and get a Duramax
Chris is literally the homie for this kind of sportsmanship, I don't know a better word for it. And what a RIG of a RAM too!
Man, that's a rough patch. I'm really glad homeboy came through for you though. That's real kindness.
I sorta understand why the service writer didn't seem to appear to want to help you though.
True story. I'm working in a tire shop, doing sales. Dude comes in, dressed real sharp in a nice suit, he's clearly got to be somewhere important. He's a lawyer, he's on his way to trial he's got a flat tire. But i've got a 3 hour wait minimum.
He does the whole i'm a lawyer thing i've got to get to court, this is an important day, I can't miss this session, blah blah blah. I apologise, i'm sorry, the wait time is the wait time. He stresses how important it is again, he'll pay extra, but he can't miss todays court session.
What he doesn't know is the four people sitting on the bench all came in with their own story. So I point to them "this gentleman is on his way to his college finals. This young lady is on her way to a job interview. This nice lady is on her way to the hospital, (I have to ask her if I may share what she told me, she agrees) her husband has been in hospital for some time but he's taken a turn for the worse and they think if she comes to visit he might pull through, but visiting hours are limited. And this other gentleman (I have to ask said gentleman "may I tell him" and he nods) is on his way to court because he's trying to gain custody of his children. I really do understand how important and urgent this is FOR YOU, but as you can see, there are other people here who urgently need to be somewhere else too. I can't say your court case is more important than this man getting custody of his children, or any of these other people who are waiting so it's strictly first come first serve for walk ins. There is Discount Tire Center right across the street, and if you go down the street about a mile there's a small used tire place where they might be able to get you sorted quicker, but I have a 3 hour wait."
Ever since then, anytime I take my car or motorcycle for service I tell them to take their time, there is no rush, if something for someone else is more urgent take care of that first, just call me when you're done. I apply this to my doctor visits, dental appointments, my investments dude, lawyer, I volunteer to be bumped from flights, etc. I sat for 4 hours in the waiting room of a surgical center, 11/ 12 yrs ago, waiting for my procedure. The doctor came and apologised, there was an emergency etc etc, and I told them no sweat. I literally only commented that I was really hungry because I had to fast for 12 hours before my procedure.
Everyone has their own story/ emergency. Police hear them all the time, I never make excuses when I get pulled over now. I just cop to the infraction and take my ticket. There's more important things going on than me debating with a cop on the side of the road.
Anyway, i'm glad you were able to get home.
Chris is one cool dude. Very nice of him to let you use it. I will say I am a Ram fan but only a long bed for me. Glad you made it home safe and kudos to Chris..
That gentleman is amazing. Loaning you his truck!!
Glad you got it sorted out! Big props to Chris for stepping up. Can’t wait until after your truck is fixed so we can leave a review of the dealership 🤓
What would you say? Asking for a friend.
Fummins all the way Taylor. It may break, but there is value in knowing how to fix it. Besides with great maintenance and some aftermarket improvements it could be everything you wanted in that 2020 Ford reliable and comfortable. Hats off to Chris to good looking out for others sir!
So glad everything worked out for. Dealers especially Ford has a reputation for not being helpful. Chris that lent you his truck is an Angel man let’s hope things work out. Oh yeah sell the newer truck like you say a breakdown will still be in the back of your mind. Fix up the older one it looks cool. Good luck buddy.
Man that same thing happened to me i am glad you all are back home with your trailer if it was me i would fix that black truck because you know what you got and when you go a long way rent a truck ok young man have a good day
That service guy sounds like he’s never been in a tight spot. He will be one day and I hope someone teaches him how to be kind and to have compassion for others. Service above Self
Damn, this dealership is crazy! Back when i was working in a shop, we got a tow-in with a car, that wasn't any of "our brands". The guy was stranded. One of our techs were told to drop everything to get the problem diagnosed as best we could, just to see if it was something we could fix for him to get back home.
We had him back on the road again within 5 hrs.
I had a 3500 silverado dually with onstar…it started giving me trouble in Hoboken, nj which was 300 miles from home. To my astonishment when i asked the onstar operator if a dealer was close by she placed me on hold, called the nearest dealer, gave me turn by turn directions……the mechanic was actually waiting on me and upon arrival he directed me to drive up on the lift. Two hours later me and my trailer were on the road. It felt like a race car drivers pit stop. I am still amazed at the service.
Thats is the most scariest thing, I remember back in the 80s I was about 3 hours from home, I was young, broke, and I had a Chevy Nova that broke down in the Bronx NY. I was thankful about a block away, there was a garage with some dudes that wanted to help, and help they did, they got me back on the road in about 1.5 hours, and it cost me $40 and a case of Heineken beer that the folks in the garage requested and were thankful. I think the problem was with the starter or something, but the fix the brothers did got me back home safe and sound.
Chris is a legend.. That being said.. Power driven diesel need to be contacted about upgrades to the fummins. They've worked with westen and Finnegan recently.. We need to make this happen as a community of both channels.
First and foremost, lets all shout out Chris for the help. Whoever he is to help a person in their time of need, shows the true character that he has. Second Taylor don't beat yourself up over the truck. You said it best that the sole purpose of getting it was for that new truck reliability and warranty that comes along with it. I don't like the Ford brand from my own personal bad experiences and friends that have had to deal with them as well. People can have their own opinion on that and it's fine I'm not here to bash them or the brand so don't take it like that please. My vote would be to get rid of the new Ford truck and at least for now use the Fummins. Like you said you know that truck inside and out, if something happens you know it can be dealt with in a timely manner. I wouldn't rule out looking for something else new though don't let this bad experience make you worry about something that could be much better. Hope everything get sorted quickly for you and have a blessed day.
Just goes to show that there are still some good people out there.
thank you Chris god bless you young man
Chris, seriously, you are an absolute legend of a human being!
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This gives me extreme pause regarding the purchase of a Ford with a warranty. Really disappointing as I’ve been a Ford guy my whole life. Glad you got home safe.
It's not just Ford Dealers, it's Dealers in general. A guy I knew had bought a brand new Suburban and the same day he took ownership the engine grenaded itself(not even 100 miles on it) the dealership basically did its your problem not ours. He went and got an Expedition after it was settled and has been happy. That's why it's always important to find a good dealership in your area and deal with them even if they're not your brand of choice.
Supreme Ford of Slidell
@@YOSHI450R that’s insane. Part of the reason to buy one of the “big three” is the dealer network, emphasis on network. I mean, if TR didn’t have so much reach on YT and IG he would have been guarding that trailer all night at the very least. I just keep imagining myself in that situation. I would be f***ed. 3 days for a diagnosis is embarrassing. Ford should be ashamed.
You almost HAVE to be an asshole and make threats of calling corporate soon as they start giving problems.
@@ItziiSpiNz so are we going to drag this dealer in their reviews or what?
Well done, that man Chris!! Glad you were able yo get home. What an ordeal. I have been in the position you are in now. I bought a brand new 84 Oldsmobile Delta 88 Royale 2 door. Thing was forever broken. 42 work orders in the 18 months and not quite 30,000 miles. I should have kept the 69 Acadian. Such is life. When it comes to diesel, i only know what my brother has found out with his 2018 F-250 Power Stroke. He lives un a small town in the Yukon Territory just south of the Arctic Circle. It is sbout 6 hours or 350 miles from their place to Whitehorse. One day leaving Whitehorse the truck decided that the urea injection system was bad. Fortunately ttey were under 35 miles from the dealer. Limp home mode was 35 miles per hour for 35 miles, after which she die until the computer is reset. Being where they are, had they been out of town they wiuld have needed to use the Coast Guard monitored Emergency Beacon to ask the either the Search and Resue or the Army to come pick them up. Luckily he got the extended warranty. To repair the Urea system was going to be $10,000! To remove the system was $2,000. The warranty company accepted and paid the claim
Sorry you had to deal with this. & I'm glad everything worked out for you. & Everyone & everything is home safe & sound. - Shame on that dealer, they should have assigned one person with the task of getting you back on the road as quickly & smoothly as possible while they take care of your broken truck. Can you move your trailer should have been, 'Let's see about getting you & your trailer back on the road'. Hopefully they'll learn from this, because if they continue like this, sales will suffer & quarterly profits will fall & they will close.
I’ve worked at 4 dealers now and I can tell you they’re all very similar to your experience and it depends on people’s moods if they want to help or not, sell your new truck and get the fummins back on the road cause if it ever breaks you can fix anything on it
Agreed! Worked at 24+ dealerships. And it's really comes down to the leadership in the building. I did contract work for them. And most didn't want to give you a second of their time. They would just walk away from you. But if something was wrong....oh shit! They have all the time in the world to talk to you. Most high-end dealers, the management was amazing! Porsche, Mercedes, Acura, Lotus, etc. They actually gave a shit. They would drop or stop talking to someone to help or fix a problem. #1 thing at any dealership is who you know. And when you find that one person, only deal with them.
Absolutely unbelievable. You kept it so calm and collected when that warranted a huge Karen moment. Shout out to Chris absolute legend.
You really don’t know how he acted lol. I’m sure he wasn’t calm and chill as he shouldn’t have been in that case if they’re giving him trouble over it all.
@@Ryan-de9ox I was pretty much the exact same as I was in the clip standing outside the dealer. I actually tried to put on my best Karen impression but I just couldn’t do it.
I would have gone off on the trailer comment. Kudos to him for sure but I'd be shoving dudes body in a hole in the back lot!
@@Taylordrifts You got a courtesy call from someone high up in the dealership and that is proof that you conducted yourself much better than they did. 👍
Keep both! Use the old one as a backup just in case something happens again. That way someone at home can always come get you wherever you might be. A 'Chris' is very few and far between.
The new truck should be good to go now that the President of the dealership got involved. I'm sure he straightened out that service manager out (hopefully fired him) and had the crew do a good job fixing things and making sure it doesn't happen again.
400k on my 97 Powerstroke. It’s never left me on the side of the road. I bought a newer Cummins common rail and it blew up at 180k. I’m still driving my old Ford that I have had for 21 years.
Shoutout to Chris for saving the day... the kindness of strangers has made me the best of friends.