These Car Dealer Scams could cost you $1000s!
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- Опубликовано: 7 июн 2023
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Be careful when buying a new or used car market adjustments increased interest rates lower advertised priced but then higher dealer fees and extra sales products at the dealership back office.
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Ancillary back end office products at the car dealership nitrogen filled tires wheel and tire package warranty extended service contract bait and switch Price refelcts $1995 Cash Down or trade 
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At this point I've just given up on the idea of buying anything. After over two years of research I've grown so cynical that I want nothing to do with dealers or buying a car. I'll just drive my 20 year old Vibe until it falls apart.
I feel the same way. It really sucks. Good luck 👍🏻
Your right . And your vibe will never die . Toyota for the win!
I’ve bought my last couple of cars at CarMax and love the fact that there is no hassle. Even if it was a little more money, it was worth it.
I’ve bought my last couple of cars at CarMax and love the fact that there is no hassle. Even if it was a little more money, it was worth it.
Nah you just be patient and snipe private deals. Know what you want and have patience, you will find that great deal and not be taken advantage of some time wasting dealer. But I have also never financed a car and never will.
This is a man who sleeps well at night because he's honest. Very informational video. Thank you for sharing.
I promise you, I'd much rather pay a little more for a car knowing you did all the repairs needed than to pay less at the dealer then do the repairs myself
Thank you for being so upfront, it's a very admirable trait
I'm the opposite, I'm a mechanic who goes over everything with a fine toothed comb, including doing all fluids, filters, etc up front just in case.
I'd rather buy a cheaper car knowing that I'm gonna do that anyway. Even with my current daily, which is the most expensive car I've ever purchased, I still did it all.
@@SkylineFTW97I feel that, but he has got a point with buying the cheapest option, it’s gonna need the most work likely and that’ll mean most money out the window when you could’ve paid $1/2 grand more for more car
The "paint protection" packages they sell for "delivery" that winds up being a common body shine affording zero long term protection, IF even applied at all.
Good Job on the video Craig! Good pointers!👏👏👏👏👏
There is quite a bit of irony in a car dealer telling you that car dealers are lying to you!
Bro, I soooo respect you and how honest, upfront you are!!
But is it part of the con ? Publicly portray himself as "honest" so customers drop their guard so he can go in for the kill
In January my daughter was in an accident and the insurance company totaled the car. She is fine. Everything you talk about in this video is what I went through. You are 100% spot on. Eventually after navigating through a dozen cars I finally purchased a vehicle in March. Keep up the great work much appreciated.
Listen Joe u just need to find a local older woman who is selling her garage kept low mileage CAA
@@wildestcowboy2668 one more thing that he did not mention was the “Carfax Report” In my findings the carfax report is only as good as the people that report accidents. I checked out cars that were involved in collisions. Body lines, new bumper skin but the crash bar pushed in, overspray, mismatched hardware, and interior panels were removed and broke the clips. These cars I speak of were at local new car dealer lots. Just a disappointment in how the industry is treating customers. Once I pointed out such things they were no longer engaged in working with me. One example is a 2018 Mazda 3 with 60k miles and an asking price of 19k. I pointed out all the above issues not to mention 4 different brands of tires they were not willing to negotiate. I quickly made up my mind not to move forward but I wasted his time making him think I was still interested. A little payback for a crappy vehicle.
I work at a new car dealer , the used car department is awful , anything that we write up the car for doesn’t get approved . Tires at 3/32 brakes at 3mm . It’s rediculous , anything to increase the profit
This past March I purchased a Honda Certified Used 2021 Honda CRV from a local Honda dealership.
The price was good. When going over the taxes and fees the salesperson said there is one more thing. She said there is a $1999 prep fee. She said it’s to prep the vehicle because Honda doesn’t pay them for the certification. It was to change the oil, clean it up, and anything required that Honda requires.
I told her I never heard of such a thing. And if true that wasn’t my problem. She said it’s non negotiable. I said the dealership is trying to rip me off and goodbye.
She got a manager. He said he would cut the fee in half. I said I thought the fee is mandatory and non negotiable.
I told him if he wants a sale, removing that fee is mandatory. I got up to walk out. The fee was removed.
Craig, you’re old school, when you say you’re gonna help a fried or stranger you mean it. We learned from our folks and I hope you pass it down to your kids, god speed
This exists in every industry and its the most frustrating thing. I don't trust anybody these days. Everybody is just looking out for themselves. Nice to see that Craig is not a grifter.
You are absolutely spot on. Nice to hear your honesty about the do and don't about car sales. Keep up the good work.
In Arizona the dealers ask you how much you want from your trade. Then they take the tax difference and pock it. So they don't subtract your vehicles tax and you pay full tax amount on the new vehicle. Sneaky!
Man Craig I wouldn’t get solar panels but if you do make sure you do a deep dive on the company ..so many solar panel companies are being sued and going out of business for doing bad business
I'd add that you should consult your insurance company to be certain they'll cover the property with such an installation.
excellent info , appreciate all the topics you covered, worth while knowing before ever making a major purchase
OTD price. My desired truck went from 42K advertised to 53K OTD with $5000 fees
Thanks for the update. 😊
Good video. None of this information applies directly to me because I haven't bought a new or used car from a dealership since 2001 but it's definitely informative!
Thanks Craig!
Knowing what I know now I feel sorry for the person who tries to sell me a POS!
Every car I ever bought including my Corvette was a lemon and I was bent over on the finance charges.
I just watched Lucky Lopez say the same thing about Car Gurus and I agree they hurt my dealership more than help
Great into as usual!
Thanks for the info.
I also remember back then they used to advertise a ridiculous low price with fine print “Only 1 at this price” LoL gotta love those scams/tricks to get you into the door! Great vid!!
I’m with you. A good deal is one where we both feel good about the product and the pricing. I don’t want to “get over on you” and I don’t want to be cheated. Want a good vehicle at a fair price. Without the deal feeling like a “back alley” transaction. Thanks for your time and advice. Great content.
Craig, thanks for your insights and tips
I love how honest you are, I wish all dealers where the same.
A honest used cars salesman... Thank you
Money brings out the WORST in people. The absolute worst.
Thank you for the information, great video👍
My favorite BS tactic dealers do is advertise some really good deal online and when you go there the car doesnt even exist, they told me it was out on loan I laughed out loud.
Thanks for Info bud !!
Just wanted to say thank you for the time you give us, Craig. I wish more dealers were like you, its so hard to find. I enjoy watching your vidoes since i saw you on caredge.
Thank you for your integrity and honest videos. Wished all dealers were like you. The tips you provide are great ammunition for buyers. Keep the excellent videos coming.
Great information we appreciate !
I’m in Michigan so many people either work for a car manufacturer or know someone who does. Dealerships around here will advertise low prices but when you read the fine print or talk to the dealer, that’s for employee and/or supplier pricing, not for the general public. It’s very deceiving.
I love the way you run your business. Refreshing
I stumbled across your channel and I really appreciate your transparency. Car buying has always been a pain in the nether regions!
Love your page/content! My dad sold cars when I was a kid. So many great memories. Probably why I’m a car nut now. Loathe car gurus - it’s impossible to sell your car private party on there. That site is such a scam.
Great info. I hope people watch and learn.
Great info thanks so much. 🙏💯🙏
Thank you great video 🎉🎉🎉🎉 love expeditions
Craig, your videos are absolutely the best! Great insights on the car buying experience. FYI on solar, your monthly spend just gives them an idea of your usage (KWh)/Demand (KW) and how big of an array you will need. Mind you, they MAY use this to pay more attention to the large consumers...
Great video, nice work man
Awesome!
Love your content brother!❤ With a bit of research and accurate background knowledge and personal strictness (get YOUR price!) one CAN score a great deal! Thanks a bunch!! 👍👍🤑
Great video Craig.
Awesome video, Craig! Regarding how CarGurus ranks cars, to me it doesn't matter how they default rank them because I always sort them the way that I want to whether it's by price, best value, location, etc. You make a great point about how the cheapest car may not actually end up being the cheapest once you repair all the issues that aren't disclosed in the listing.
Great video Craig! I just shared it with q neighbor looking for q new van now.😊
Great info!!!!
Great content
Right on point with this video. I highly recommend building a relationship with a good dealer and sticking with them. That’s why I buy so many RAM / Mopar products.
Your channel is a lot of fun
I found out about add on fee's when I tried to buy a bike from a HD dealership. I wasn't having it. I instead decided to be patient and bought from an independent dealerships like yours and literally saved me thousands
It's nice that there is honest folks out there letting the rest of us in on what goes on behind the scenes. thanks for being upstanding, it's nice for a change.
It’s really simple for me, I do some research to find what the car is worth. Then I make an offer that I think is fair. If the dealer can’t meet my price I walk. If the salesman doesn’t call back then I couldn’t afford the car.
You sure make it fun to watch buying cars in your business. Thanks
Solar panels can be great investment if your home gets enough sun. I worked for Sunrun and there is a lot tricks that only benefit the salesman and the company. Make sure your home or property gets enough sun. If it doesn't, is not really worth it.
Well done.
Thank you...well done
Dealer tried to charge me extra for the "security system" they installed. This was after negotiations had closed, OTD price was settled and we were going over the contract. I said "I dont want it and you can pull it off, I'll wait." They took the extra charge out. The grind of sales negotiations is akin to going to the dentist for a procedure, without the health benefit. Hanging on to my 2013 Silverado as vehicle prices rise and new truck systems become more complex.
Very informative and thank you for informing us.
Went to Kia dealer in the Phoenix AZ area to look at a used Chevy Volt. Took a long time to finally get it up front and battery was completely discharged. The test drive was a very short rectangle "turn right, turn right... " you get it. Then the negotiation thousands of dollars for Lojack, super duper ceramic nano tint and key fob insurance. Then $600 for doc fee and an outrageous registration charge. Apparently people are paying these ridiculous amounts. Oh and I pointed that over the course of 5 hours the sales department never answered the phone. I bought a one owner car from a private seller.
Thought about buying a Honda in Texas until I found out they loaded all the vehicles up with these high profit extras that add zero value. Came home and found a dealer that only adds what the customer wants and is willing to pay for. One of the extras, a paint protection scam, required that the vehicle be examined by the selling dealer on a regular basis. I didn't think I wanted to drive 1,000 miles one way to have this done.
They also lie about current inventory actually being there on the lot.
I have had dealers lie about the inventory online actually being on the lot to get you in the door and then try and sell you a totally different vehicle because the one you confirmed was there 20 mins earlier....just sold...right before I show up.... I have had this happen multiple times.
So Spot on! I was happy that our dealership decided not to do all of that market adjustment, junk package BS…..If it’s over MSRP. Walk out!!
The destination fee drives me nuts.
I worked at a Cadillac dealer that sold Simonize. The detail dept was a revolving door so no one knew how to apply the treatment. They had a cabinet stuffed with boxes of the stuff that was paid for but never applied.
Same dealer was famous for never installing the LPO items. We had a room stuffed full of all weather floor mats, mudflaps, grilles, wheel locks. All types of factory accessories that arrive separately from the car to the dealer to be installed.
Nitrogen air filled tyres on new vehicles should be outlawed as an add on. It’s criminal
Hi Craig,
Car Gurus has been my go to, based on the most easy to use
I know the year, model and features I am looking for
In the last year I have purchased: 04 Lexus LS430 for my son, Ford sadan falling apart at 80k miles, 05 Lexus LS430 for my daughter, 1st car solid and safe, 15 es300h for my self, 08 es350 for my self, I am a estimator for a construction company and drive 100+ miles 5.5 days a week
I laugh at the Car Guru ratings
No understanding of the options, maintanince, one owner on the rate of value.
For myself, I look beyond the stats & LOOK FOR THE FACTS
Love it when a Car Fax can be pulled up in one touch. Know where the car has been, that the Oil Change was round every 5k miles.. then we find a nice car & my wife beats the hell outta me when I get home.
Now she wants the hole God darn front yard landscaped! We never spend any time out there! Looks ok, my buddies tell me.. I think it looks good.. I am in my automobile 75+ hours a month & provide to the household, I should be able to drive a nice car and be comfortable. I need therapy
Love the videos, totally agree with your video. Surprised you nailed it. I still like them & behold the bs
Cheers & keep kicking ass
I gotta get with a landscaper
Hey Craig, I love your honest take on a very tough car market. I sell computers and I wish I could share all the nonsense I see, but I need my job. :-)
Yep, very helpful…thanx man 🤘
I really enjoy these videos with all the inside info. Such a straight shooter! Seems like he's living a fantastic life. Nice F150 too.
Lets don't forget TAX! That can be between 5 to 8 percent added to the purchase price. Every freaking time it is bought and sold its taxed! Talk about a scam LOL!
How can you tell if a car salesman is lying? His mouth is open!
I really appreciate all your straight forward honest advise. Now if only people would listen and put your advice to practical use is another story
I've noticed car prices slightly going down here in Central Illinois, but trucks are SUV'S are still ridiculously high and still rising. For example a 2000 Expedition the dealership wants $5,000.
great stuff thanks
This is absolute gold. Craig shoots it straight, that is so rare.
Really appreciate your honesty and exposing all those crooks! Hope you get a ton of business!
Would love to get your thoughts Craig also as it relates to parts at stealerships. Just went in this week and the markup between what they were quoting me for parts on a job (and the parts from their parts dept via their website for Toyota OEM stuff) varied between 200-400%. VVti gear as an example - they were quoting $350, but I could turn around and 15s later order it via their online parts store for $190 - like what ??? Labor was also the same - Toyota was covering the work and paying dealers 2.4h under warranty but they were quoting me 4.2h (as it's per the book)... At leat it wasn't a 1400$ bill from Audit for having done little to show for it ...
Warranty = car make gets a deal on the labor hours in exchange for letting the dealer do the work. The car make is the dealers biggest customer. The parts it is common now to have 10% over list price in dealer for customer work and 20% under list online sales price. So you have a 30% spread. (List is Toyota list price)
As an ex-shop manager, I can tell you definitively that some parts can get a 1000% markup at times. Always research what the new OEM part would cost before having service done, and if the shop you go to wants to upcharge, raise it as an issue right then and there in the lobby.
They’ll jump up to do damage control as they likely have customers in their lobby, and you’ll pay what’s fair and not a cent more.
tuning in from chicago its comical out here with the new dealers ripping off all the african americans and teenage white kids....wow this is gonna be a crash
I agree 100%, great overview!
Hey Craig! Love your content and support the hustle. I’m also a car dealer myself and 100% for clarity, good business and honesty, as awell as just simply being a good person. Love your content and would love to chat if you have the chance. As a small dealer just like you, your videos hit me with the sentiment of 50% of the time loving it and cheering it on or 50% of the time hating your guts for sharing too much unnecessary details and info on car sales hurting us dealers. Yet 100% of the time in full support of your content and cheering it on. I’m against hurtful sales , “raping the customer”, and selling garbage, but, my unnecessary unasked for and obsolete biased opinion is sometimes your videos share way too much details in the back end of things and tend to put “ALL” dealers in the bracket of being evil schemey “liars” when it’s not necessarily like that… we’re not all cheaters lol. But all in all! Keep up the videos. I love to watch others in our market and how stuff is going
The problem is most car dealers new and especially used are st8 up thieves Gabe.
I learned 2 things today:
a) NH has a state mendated used car inspection check list for cars sold by used car dealer
b) what to ask when shopping for new/used cars
Thank you Craig.
Too bad you don't sell cars I am looking for, otherwise, I will buy one from you.
My family and I searched for good used cars in Florida. We did not find anyone repairing cars or lowering the price due to needing repairs. We found car dealerships who lie and treated us poorly over and over. If you are an honest used car dealer then I applaud you. I would love to do business with you.
awesome info
In the Midwest from Chicago down to K.C., most of the Used Car Dealers are financing vehicles with mileage discrepancies and/or rebuilt titles without disclosing it to the buyer. I'm a Used Car Dealer that sell vehicles for cash (no finance) and I see dealers at these auctions i.e, paying $5k from a 2015 Chevy Impala with 250k miles, only to be financed later with 140K miles on at $11K(plus subprime interest and addons that people don't care to question)...The ultimate problem is that most buyers do not do their own VIN check or ask to see a copy of the title (which you do have a right to do upon signing 6+ years of your life away) ... If buyers do so, then 65% of these Used Car Dealers will go out of business...or they will flood most of these erroneous vehicles at the Dealer Only Auctions to the next thirsty dealer trying to do the same.
People say used car dealers are crooks but honestly they have been more up front with me without so much upselling than the big dealerships.
Love your honesty upfront. Any customer could look at your youtube for transparency. Just had dealer add $6000 in fees. Car was listed for $12,885 when I read reviews they were 1 star on Google. Otd price was over $20,000. I offered $15k even left it open for them to come back to counter. They never moved. What the heck. Run don't walk from the crappy dealer. 5 Stars 🌟 🌟 🌟 🌟 🌟
Huh! Very Honest and helpful information. Thank You, Felix (Too bad I'm not in your state, I'm in the Great State of Texas).
Great video coming from a car dealer as yourself people like you will always stay in business . Easy peazy
Doc fee is the most criminal act in the business!!
As are any dealer fees.....
Yeah, the dealer def isn't eating that, whether u pay or not.
I'm sure there are doc fees. However, I'm sure each car manufacturer owns/operates/has a stake in some form of cargo ship to avoid fees altogether in some form or fashion.
@@todtalk3912 Documents are the cost of doing business! And car sales are super profitable to begin with, even without additional fees.
I didn't mind the $999 donuts and hotdogs fund fee, don't want the sales people to starve.
Solid advice
Great content. Exactly why I quit buying domestic. Bought a new Volvo XC40 during pandemic on sale. Will maintain and drive for 20+ years.
Thanks you for the infor, I been looking to buy a toyota sienna 2011 3rd generation model, the prices for those are all over the place, I can't come to a base value on it.
Love me some Flying Wheels!
Glad you send the cars out and remove the bias. I am curious; do you let people bring your cars to an independent mechanic before purchase?
I was looking at a Nissan Maxima, The Car listed for 42,000.00. They wanted to charge me prep fee of 200.00 and I told them it does not need prepping because I looked at it and it is a new car. So when I showed them my trade in which had very low milage on it then another person who seen my car asked me if I would sell it to him. So when the dealer seen that they offer me little more then. I have to add prep cost of $200.00 because I cleaned up the car myself. He just looked at me. Any way I sold the car to that person for a good price. He probably saved 1500.00 on the car if he would have bought it from the dealer. I ended up going to a car broker and bought my new car.
Same thing happened to me at a Honda dealership. Great price online went to see the car was ready to buy and found out it was several brand more than advertised because of the down payment amount of I financed. I didn’t even want to finance. I wasn’t happy… they even had a $900 doc fee. I ended up with an Acura for the same price and no doc fee. Honda guy called me a month later and I told him he lost out because of the pricing and the doc fee they refused to remove.
Im real estate and sell homes. Supply & demand same as our business. You have 1 good home on the market that 10 people want to buy so by default buyers bid up the price & terms just like your example of market adjustment
Thanks Craig. Very informative