How to erase your iPhone | Apple Support
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- Опубликовано: 23 сен 2021
- Learn how to erase your iPhone and restore it to factory settings, either from your iPhone or from your computer.
To learn more about this topic, visit the following articles:
How to erase your iPhone, iPad, or iPod touch: apple.co/2w8sEZT
Restore your iPhone, iPad, or iPod to factory settings: apple.co/3kvm2ve
Additional Resources:
Contact Apple Support for iPhone: apple.co/iPhone
To subscribe to this channel: / applesupport
To download the Apple Support app: apple.co/2hFtzIv
Apple Support on Twitter: / applesupport 
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Which apple id should we keep?
The first log in one or the current log in one?
Thanks for these helpful videos!
Thank you for your simple, easy to follow video. Much obliged.
Thanks!!! This was helpful
Thanks for your support
I actually done that by watching this video. Very helpful.
awesome, thanks! 🔥🔥😊😊
After having the hello sign I can put new sim and open new account please answer my new
Thank you for this videos!
Very Good Video! 😊
It’s just stuck on “uploading data to iCloud” why can’t I just reset!!
Thanks for reaching out, we definitely want to make sure you are able to get your iPhone backed up properly. This article has some great steps you can try if you are having trouble with an iCloud backup: s.apple.com/dE4q5r5i7O
For further assistance please reach out to us directly here: apple.co/GetSupport
so the issue im having right now is that I forgot my password and stuff and the security questions 😢 so i tried apple support and they needed me to send the original receipt? even so i did all of the requirements and still isnt working what am i supposed to do now?
Thank you, you saved me gas money and time. I’m
So glad I don’t have to drive to AT&T ❤️
Noon
Love this channel 😍😍😍
i just got a new iphone 11 and i was transferring my data from my old iphone and something has gone wrong as all of my apps are waiting to download and when i press on them they say that they are unable to install. when i try to log in or turn off my location to erase my phone it says verifications failed as there was a error connecting to the apple id server.
Thank you
While doing this will my esim will also erase on factory reset?
Thanks for reaching out. Erasing your iPhone would require you to set up eSIM again. This article explains how: s.apple.com/dE4b0u4A8v
If you need further assistance, contact support here: apple.co/GetSupport
Very helpful ❤
Hi there. Will my iphone downgrade to a lower iOS if I opt to “erase all content and setting”? And will it also remove the phone’s factory unlock?
Thanks for reaching out. We’re here to help.
Erasing the device does not change the software version that is installed, and will not remove activation lock. It will, however, remove the passcode lock if one was created. This will be the passcode used to unlock the device. There would not be a way to downgrade the software installed on your iPhone. For more details regarding factory resets, click here: s.apple.com/dE4z6o4x3B
If you have further questions, contact Apple Support here: apple.co/GetSupport
awesome
Does erasing my data and all my content will also remove limited warranty….. I just brought my new iPad few months ago…. I got some software issues and want to do reset
My iPhone is asking for old passcode (which I've forgotten) in order to enable apple id settings?
What do I do?
We’d be happy to help. If you’re not sure of the passcode, then you might need to skip the Enter Passcode for Other iPhone step. To skip this step, tap Forgot iPhone passcode or Can’t Approve.
The Apple Support articles below can also help.
If you can't connect or sign in to iCloud - s.apple.com/dE4n7d2A0n
If iCloud Keychain won't turn on or sync - s.apple.com/dE0q8n4x4i
Reach out to us at the following link if you have further questions and we’ll continue support there: apple.co/GetSupport
Thank you so much for walking me through this, you made it very easy for a 67-year-old woman 😊
go to 1M subscribers!😍🔥
Apple support has been on a uploading spree
Yeah
Hey im just curios om trying to do this om my old phone and my new is logged in to that my new phone doesnt get erased right?
Correct.
The best steps to follow to restore an older iPhone back to factory settings can be followed step by step here: s.apple.com/dE0l8p7i4A
That page provides you with steps on how to restore the device and remove all personal information. It also shows you how to reset the device without having to power on the device or have it in your possession.
If you have further questions about this process, please reach out to us here: s.apple.com/d2s5y763q0
What is the difference between ‘reset’ and ‘erase…..’?
reset will turn your phone off and reset it, erase will delete everything i think (I THINK, IM NOT SURE THO, PLEASE DO RESESRCH BEFORE TAKING MY WORD!)
@@WiseNini I’m take your word for it cuz I have no one else to trust😂
I have an IPhone 6 It won't show the transfer or erase iPhone option when I try to Unlock my Apple ID with security reasons it doesn't accept anything at the end and I can't use the email option it won't send anything
Always apple is the best
Does it lost all data
I like how I’m watching this when I’m bored on a iPhone
If I factory reset my device and I have Back up activated, my focus modes will remain?
According to apple.co/3ZKjTi2 your device settings such as Focus Mode should be brought back over from a device backup.
If you have additional questions please reach out to us here: apple.co/3ZO1twF
I am considering upgrading to an iPhone 14 Pro. If I restore said iPhone using recovery mode, like in the case of restoring from beta software, will that delete the eSIM?
Hi there. That’s a great question and we can help. The option to erase the eSIM is outlined in this article: s.apple.com/DH2w7d3iw9
If you need additional assistance, feel free to contact Apple Support through this link here: apple.co/GetSupport
@@applesupport I was just wondering if the eSIM would still be in tacked after restoring with recovery mode, as that's something I tend to do a lot after testing beta software. I would not want my eSIM to be deleted.
Hi there. You will have the option to keep or remove the eSIM when you’re erasing your iPhone. If you have additional questions, let us know here: apple.co/GetSupport
hi, I have a question do you think that if I do this to my iPhone it will get rid of my active service on my iPhone? idk, if it will stop being active or not I really need help. I need to erase my iPhone so that I can get storage back!
Thanks for contacting us about your issue, as we’re always happy to do what we can to help. Please provide us some details about what’s happening at this link apple.co/GetSupport
Also, erasing your iPhone does not remove the service from your carrier.
Will this delete data from my new phone, that is also signed to this apple id?
Hello and thanks for the question! We’re happy to help.
If you are referring to erasing an old iPhone after you’ve purchased a new iPhone, then the answer is no. Erasing the old device will not erase the data from the new device.
If you have additional questions about this subject, reach out to us here: apple.co/GetSupport
Hi I have a iphone 5s and ios version is 12.5.4 something the problem is my phone was reboot again and again and right now my phone was stuck in apple logo I already try to erase all setting mean's factory settings but still was rebooting and right now stuck on apple logo so, plz plz plz give me the solution plz request this phone is my lucky phone plz help.
Hello. Thanks for reaching out. If you attempted to restore your iPhone multiple times, please get in contact with us using the following link for further assistance: apple.co/GetSupport
I want to work at Apple someday…
Same Bc Ima be making 💰
ヘエイy
Yes. Apple support
Here are the steps in a short summary.
1. Make a backup if you have not already in your settings
2. Sign out of your apple account in settings at the top
3. Search reset and do Erase all content and settings
4. Either manually set up everything by putting in your wifi password etc... or by having another device come close to you such as your other phone/ipad. And scan a unique image
5. Now just do the rest of the steps that your device tells you to complete the reset and restore your device back your last successful backup.
6. Now your device should be back to the way that it was originally!
How do I disable eSIM delete option? I do not want to delete my eSIM but need to erase all content.
Hey there. Thanks for reaching out for support, we’d be happy to help out. When you go to erase all content on your device, you’ll be asked if you’d like to remove the eSIM. You’d just select to keep it. If you have any other questions or concerns though, contact Apple for support using this link: apple.co/GetSupport
Thank you.
How can I fix this problem? Cellular Update Failed Your iPhone cannot make and receive calls or access cellular data until it has been updated . This problem has been going on with me since the ios 14.5 update
Thanks for reaching out, we’re here to help! This link: s.apple.com/dE0c2r8x0t goes over the steps to take for the error you have been seeing. If it persists after those steps, go ahead and reach out to us here: s.apple.com/dm3a0p8A0H for further assistance.
@@applesupport thanks 🥰
At least they mentioned iTunes.
Why do you need to turn off findmy if doin it from computer but not from phone ?
Hi there! We’re happy to help out. When erasing your device, it’s good to remove Find My either way. This avoids Activation Lock.
If you have any further questions, please don’t hesitate to reach out to us here: apple.co/GetSupport
o ma god these tutorials are too simple
Does it delete pre downloaded apps
Thanks for your question! See apple.co/3vWX28g for more information on erasing your iPhone.
If you have further questions, please reach out to us using apple.co/GetSupport.
Does the ipad “erase all content and settings”, erase all open tabs, website history and bookmarks?
Thank you for reaching out to us. We’re here to help. When you use Erase All Content and Settings, all your data is erased. More information on this can be found here: s.apple.com/dw4B0Z1qT6
For additional assistance, reach out to us directly here: apple.co/GetSupport
Will this work i i dont sign out but follow all the other steps?
We’re happy to provide some information. You’d be able to erase your iPhone by restoring it using a computer, but your iPhone would be Activation Locked and you’d need the Apple ID and password to set it up again. You can read about Activation Lock here: s.apple.com/dE0i2U2M1K
If you need further assistance, contact us using this link: apple.co/GetSupport
how do I get itunes on my pc
That’s a good question, and we’d be happy to get your questions answered. The following link has information about how to download iTunes on your PC: s.apple.com/dE0R2n2R4Y
If you needed further assistance, please contact Apple Support here: apple.co/GetSupport
How do I cancel an erase.
Hi there! Thanks for reaching out. Is your device already showing the Apple logo with the progress bar?
Once you begin an erase, it will complete. If you require further assistance, please reach out to our technical support team here: apple.co/GetSupport
It’s says upload to iCloud failed
if i factory reset my phone will it erase t mobile or will it not
That’s a great question! No, factory resetting your device doesn’t remove your carrier service. Contact us for further help here if you have any additional questions: apple.co/GetSupport
Guys, im concerned, my sons iphone got in the wrong hands and he had some sensitive informations, as photos of his id and other stuffs, some of those arent upload to icloud, will they still be deleted?
Hi there, thanks for reaching out. We want to help! We know how important it is to secure your device. Be sure to follow all of the steps in the article linked below to fully erase your iPhone.
If your iPhone, iPad, or iPod touch is lost or stolen: s.apple.com/dE0i9o2g9L
If you have any additional questions or concerns, please contact Apple Support directly by visiting: apple.co/GetSupport
Hi team,
Yesterday night i mistakenly entered wrong passcode and it showed one minute to enter it again. So i turned off the screen and suddenly it started to restart, i thought it was the ios 15 which is upgrading but then it got factory reset automatically without unlocking, also without asking for the icloud passcode and my bad i didn’t have a backup also. All of my contacts, photos, apps passwords are gone now.
Any solutions apple?
Happened on my iPhone 11 which the warranty still remains…
Thanks for reaching out! We are happy to help with this.
Just to clarify, there wasn’t a backup available in either iTunes or iCloud available to install after this happened? Here’s more info: s.apple.com/dE4W9p7E4w
Feel free to reach out to us using the following link so we can assist and look into this further!
s.apple.com/d2s4Y7z7z9
We hope to hear from you soon.
how to restore iOS 15 without losing eSIM?
Thanks for reaching out. We’d like to help with this. When you erase all contents and settings, you can choose to keep your eSIM or erase it: s.apple.com/dH5b3d5H0c
For more help with erasing your iPhone, please reach out to us here: apple.co/GetSupport
I can no longer do a restore for my iPod touch on my iMac after updating to Monterey 12.4. I get the following message… There was a problem downloading the software for the iPod. There is not enough memory available. There is over 12GB of open storage left on my device. I like doing a restore every once in awhile cause its a nice clean install. SO FRUSTRATING!!!!
We’re happy to help. Please use this link to contact Apple Support for further assistance: apple.co/GetSupport
@@applesupportdoes it affect the currently installed ios
what is the screen time passcode ?
Thanks for your question! See apple.co/3TYjIin for more information on Screen Time passcodes.
If you have further questions, please reach out to us using apple.co/GetSupport.
Will it get into activation lock after erasing??
Hey there. We’d love to provide some insight on this. If Find My is not turned off prior to erasing the phone, the device will be Activation Locked. This can be removed by providing the correct Apple ID email and password used to set up the phone.
For more information on this, you can take a look here: s.apple.com/dE0q2U9H9i
If you’d like to discuss this with us, you can contact us here: apple.co/GetSupport
Yeah I can’t do this if my screen is not working or responding on the iPhone I’m trying to delete/reset. Is there another solution to this?
Thanks for reaching out! See apple.co/48Gk1CU for what to do if your iPhone won’t turn on or is frozen.
If you have further questions, please use apple.co/GetSupport for assistance.
Hi .. It's just stuck at uploading data to iCloud for hours
Hi there! That's usually indicative of iCloud being full. Here's how to check: s.apple.com/dE3h8J5R6X If it's not, try to keep from using your iPhone for a bit, keep it plugged into power and on a strong Wi-Fi connection.
If you need more help, please reach out to Apple Support: apple.co/GetSupport
It isn’t working I forgot the password and then clicked on “forget ur password” and I did everything but at the end when I tried to press “turn off” it wasn’t working!!!!!
Is recovery available after erase all content & settings? Recently I sold my old iphone but i’m concerning about my data😢
Thanks for your question! See apple.co/3w3GM5j for what to do before you sell your iPhone.
If you have further questions, please reach out to us using apple.co/GetSupport.
I got a question does it erase your call id like my SIM card?
Hi there. Resetting your iPhone to factory settings would erase all information on the iPhone. That does include any information found in the Phone app such as call history. If you’d like to erase your iPhone, this article can help further: s.apple.com/dE4z6o4x3B
If you need more help from us, please feel welcome to reach out directly from here: apple.co/GetSupport
When I try to do this it says that upload to iCloud failed. I have perfect internet connection so I have no idea why this would be. If you could help I would really appreciate it!
Erasing your iPhone specifically doesn’t upload to iCloud. If you’re having trouble signing out of iCloud before erasing your device, that might mean there is an internet connection issue between iCloud and your iPhone. Try resetting your network settings as seen here:
s.apple.com/dE4b6J3o3H
If the issue continues, contact Apple Support for assistance:
apple.co/GetSupport
@@applesupport Ok i think i figured it out now, Thanks!
@@fattyjuicybacon2806how did you do it
do I have to log out of my Apple ID account before restarting?
You may need to enter your Apple ID to initially erase your device. You may also need to sign in to your Apple ID when setting up your device again after restoring the factory settings.
If you have any other questions, please contact Apple Support directly before proceeding with the restore: apple.co/GetSupport
Why did Apple ID password?
If I do that will it turn off my service data?
It looks like you have some questions about erasing your iPhone. We’re happy to assist. When you erase your device, your data is completely removed from your iPhone. However, this will not deactivate the SIM card or cellular plan you have with your carrier. You can set up your iPhone again and restore from a backup, if you have one. More information about this here: s.apple.com/dH8i3u2M5A
Need more help? Please reach out here: apple.co/GetSupport
Hi team
I wanna erase an iPhone data but after watching some videos that told me that I need to sign out from my Apple ID before what should I do
If it’s your iPhone and you are setting it up again, you don’t need to sign out first.
If you are trading it in, or giving it away to friends or family or selling it, then yes, you want to follow these steps: s.apple.com/dE0l8p7i4A
Contact us directly for more help. apple.co/GetSupport
Thanks
how does recovering an iPhone with the help of friends work?
How to return
Hi there! We’d like to help point you in the right direction. If you’re wanting to return a newly purchased iPhone from Apple, check out the details here: s.apple.com/dE3O0r5n1c
For assistance with technical concerns with your iPhone, reach out here: apple.co/GetSupport
what do I do if the erase is in grey so I can not click it
Thank you for reaching out to us. If you can’t restore your device, check out this helpful resource: s.apple.com/dE3O5n5i6N
If you continue to experience issues, contact Apple support here: apple.co/GetSupport
How do u undo it bc i accidently did it :(
Thanks for tagging us. You can find steps to restore the iPhone from a backup in this article: s.apple.com/dE0B1U9H4K
Still have any questions, do not hesitate to reach out to our support teams via this link: apple.co/GetSupport
I lost my phone and want to delete my camera and iMessage's through my computer can I do that by following your tips and everything through my phone will be gone cause i haven't signed out on my apple ID on my phone and its dead somewhere
Hello. We are happy to answer your questions. You can erase the content from your phone remotely. Please note that upon doing this, you will no longer be able to locate your phone. Please follow the steps in point 5 to erase the content from your phone: s.apple.com/dE4w8r8i3A
ok what if the “erase all content and settings” is like deactivated like we can’t press the button?
We can help. If you have any restrictions (for example, Screen Time or a profile) on your device, that option may not be available for you depending on those. If needed, this article has more details about Screen Time: s.apple.com/dE0R2T3i4K Please reach out to us here if you need additional assistance: apple.co/GetSupport
Thanks I’m actually down waiting to an iPhone 13 so maybe I can erase everything together to my dad or anyone
yeah I'm trying to do it through itunes and it just gets stuck in the "verifying with apple" phase
Hi there. We’ll be glad to help you out. If the steps in apple.co/3kvm2ve aren’t working for you, we’d recommend reaching out to our experts here to help you resolve this: apple.co/GetSupport
I don't want to back up to iCloud . How can I backup to a hard drive of mine. ??
Thanks for your question! See apple.co/3FJTFDc for more options for backing up your iPhone.
If you have further questions, please reach out to us using apple.co/GetSupport.
Hello Apple i forget my apple id password when i click on " I forget the password" button it asks me about my trusted number i am using this id since 2017 and i forget my old number too so what should i do now i can't erase the data i can't change my password nothing.
We’d be happy to help. If you are using two-factor authentication, here’s a link to help: s.apple.com/dE4n0Z8H6v
For further support, reach out to us here: apple.co/GetSupport
My screen is stuck on enter apple ID password and I've entered it and it just says verification error which I'm not sure why because it's the right password and I need to get this thing cleared out so I can mail it back as it's a trade in..
Hi there. We’d like to help. Are you connected to a known good Wi-Fi network? If so, and if the issue persists, then you can try signing into the iCloud website to erase your iPhone and remove it from your account.
Follow the steps in this article in the section titled “If you no longer have your iPhone or iPad”: s.apple.com/dE4n0U7x9c
Connect with Apple Support if you have further questions: apple.co/GetSupport
0:45 i get to here, i press continue, then it says "Unknown Error - Please try again later." ??
Hi there. We’ll be glad to help you out. If you’re unable to proceed with the steps outlined in apple.co/2w8sEZT , we’d recommend reaching out to our experts. You can do this from here: apple.co/GetSupport
What pass code? If I don’t have one set you mean there is another, I don’t know about?
We assure you we'll get you pointed in the right direction. There can be different passcodes on your device. The two that come up most are Screen Time passcodes and passcodes to unlock your device.
Use Screen Time on your iPhone, iPad, or iPod touch: s.apple.com/dE0a9Z6i6B
Set a passcode on iPhone: s.apple.com/dE0W6o8i9v
Should you be having an issue not covered by the above video or articles please reach out to us here - apple.co/GetSupport and we’ll do all we can to get the situation resolved.
Yessir
My iPhone 11 was having issues with actually resetting, it was taking 2 days on resetting and was stuck on the progress bar. Am I doing something wrong?
😟😟 … I’m planing on resetting my 11 pro as well . I believe that now you had that fixed… if so how did you do ? I would like to know before I reset mine in case that happens to me.
@@laurentlouis669 Mine was doing the same and I have the 12 pro max I actually had to use my Mac because for some reason it wasn’t resetting 😡
Can you stop at the what
Mine will not work because my screen freezes on it and it says “documents and data are being uploaded to I cloud”
Happy to help. If this is what you’re seeing when attempting to erase your iPhone via the Settings, it may just be uploading your backup, as explained in the video. If it never finishes that process, get more help from us directly by using this link: apple.co/GetSupport
Hi, is it necessary or advisable to log out of online accounts, such as google or Yahoo email, before erasing an iPhone?
That’s a great question. You’re not required to sign out of any of your email accounts before erasing your device. However, there are some steps that you should take to protect your data.
Check out what to do before erasing your device here: s.apple.com/dE4n0U7x9c
Connect with Apple with any further questions using this link: apple.co/GetSupport
@@applesupport Thank you so much for the very prompt reply!
It just sits there on the turn off part
You’re in the right place to get assistance. If you’re updating or restoring your iOS device, it can take some time for the update or restore to complete.
If the update takes a long time, this article can help: s.apple.com/dE4O3C5x3i
If you can’t restore your iPhone, the follow resource can help: s.apple.com/dE3O5n5i6N
For more assistance, get in touch with our support team here: apple.co/GetSupport
My phone keeps crashing on the turn off screen after I put in my Apple ID password
We want to help out with that issue. For issues with the iPhone unexpectedly restarting, we’d recommend using the steps here: s.apple.com/dE4W6J8R0A
You can also find an alternative way of erasing the device via a computer here: s.apple.com/dE0c3J6d3c
If you need further help, please reach out to us directly here: apple.co/GetSupport
i'm not sure but i got locked out of my phone and i don't remember the password but there's an option to erase my phone so do i just do that?
Hi there, thanks for reaching out. We want to help you!
There are two ways to help with a forgotten passcode. Try this method first, as you won’t need a computer: s.apple.com/dH8w4d9E6K
If you are unable to do the reset that way, then this article shows how to restore your iPhone using a Mac or PC: s.apple.com/dE0z6C7i8A
If you have any additional questions or concerns, please contact Apple directly here: apple.co/GetSupport
@@applesupport it's worked thank you so much
Who narrates these videos?
Hi, I got my uncle's iPhone 7. When I turn it on, it asks to set up phone, like language, country, WiFi, etc. Therefore, in the end, it asks for Apple ID and password which I do not know. I want to reset the phone at that situation then input my own Apple ID. However, I cannot pass the section says "iPhone Locked To Owner". Help please!
Hello! We’re here to help. Sounds like your iPhone has Activation Lock enabled. Please share this resource with your uncle. It explains how to remove it: s.apple.com/dE4w8u0G5g
If you have additional questions, contact us here: apple.co/GetSupport
Hi
Hello. I will tell the questions, that I will still be able to set up iPhone after I erase data? I am scared to erase data, if iPhone erase it. Please answer my questions please, thank You
We’d love to help provide information.
After the iPhone is erased, it will be returned to factory settings. You can then set up the iPhone as a new device.
See more details for setting up your iPhone after it’s been erased in the following article: s.apple.com/dE4R7Z3g1T
Reach out to Apple Support using the following link if we can offer further assistance: apple.co/GetSupport
I don’t know why I can’t sign out my Apple ID it keeps tell me Apple ID not active
Hello! We'd be happy to get you headed in the right direction. If you need help with your Apple ID, we recommend reaching out to one of our experts here: apple.co/GetSupport
What if you’ve forgotten your screen time passcode
You can use this article to reset the Screen Time passcode for your personal device: apple.co/47SdqEB
If you have issues resetting your Screen Time passcode, contact us at apple.co/GetSupport
No respond after I hit turn off.
We want to help with your iPhone.
If it is not responding, try the steps here that are geared towards that issue: s.apple.com/dE4z3d4A9g
You can reach out here if that does not do the trick: apple.co/GetSupport
How about “How to erase macOS” video?
If you’d like to reinstall macOS from macOS Recovery, this video will guide you through the steps: ruclips.net/video/HCrl_4k0aqo/видео.html
If you have macOS Monterey or later, and a Mac with Apple silicon or a Mac with the Apple T2 Security Chip, the steps in this article will help with erasing all content and settings: s.apple.com/dH5w6p4d1O
Otherwise, use these steps to reset your Mac to factory settings, which includes erasing your Mac: s.apple.com/dE0W8T3H8Y
This article will help with only erasing your Mac with Apple silicon s.apple.com/dm3c5Z7q7H
If you only want to erase an Intel-based Mac, this resource will be useful: s.apple.com/dE0l3T1H0B
Need more help? Contact us here: apple.co/GetSupport
What happens if you forget to your pass code?
Thank you for reaching out. We understand how important this is to you and we are here to help. This article should be able to guide you: s.apple.com/dE4q4d4o5X
If you are still having issues, reach out to us directly by going to apple.co/GetSupport
iOS 15
this didn't help because it always ask for a password and i enter my pass and it says apple id is not active and then there is a loop
We’ll do all we can to help. If the articles shared with this video haven’t resolved your issue, please reach out to us here for more assistance: apple.co/GetSupport