How to use Dual SIM on your iPhone | Apple Support

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  • Опубликовано: 19 сен 2022
  • Learn to use two cellular lines on a single iPhone with Dual SIM.
    To learn more about this topic, visit the following articles:
    Using Dual SIM with an eSIM: apple.co/3qT7eJ5
    Find wireless carriers that offer eSIM service: apple.co/2EFwhdx
    About eSIM on iPhone: apple.co/3S2hwSM
    Additional Resources:
    Contact Apple Support for iPhone: apple.co/iPhone
    To subscribe to this channel: / applesupport
    To download the Apple Support app: apple.co/2hFtzIv
    Apple Support on Twitter: / applesupport
    Apple Support Community: apple.co/38qiXsp
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Комментарии • 356

  • @samgreasley
    @samgreasley Год назад +225

    Be great if you could set up a time/date schedule of when a sim/line opens and closes….for example business line 7am till 7pm.

    • @vashonm
      @vashonm Год назад +4

      What for lol when you make call you can choose a line

    • @AR-gn4xh
      @AR-gn4xh Год назад +27

      @@vashonm More so for receiving calls if you're using a personal phone with a business line on the esim. Being able to set a schedule would be really convenient.

    • @konstasalminen1516
      @konstasalminen1516 Год назад +5

      I think you can with "shortcuts"

  • @xXCannYXx
    @xXCannYXx Год назад +3

    Can i say that my primary sim ist for calls etc and my secondary just for network cause my other sim has More traffic

  • @SmartCommunitiesLLC
    @SmartCommunitiesLLC Год назад +13

    until you add separate do not disturb controls having work & personal on same device is not a good idea.

  • @nikhilsharma3035
    @nikhilsharma3035 Год назад +1

    how do i change which sim to use when im in recent page? I just click on it and it calls that no with the same sim on which the call cam previously

  • @Nikos10
    @Nikos10 Год назад +5

    How can I see, which SMS are addressed to sim 1 and which to sim 2, when they originate from the same sender, and are pinned on the top?

  • @mhess427
    @mhess427 8 месяцев назад +3

    I just got an iPhone for work and I also have a Samsung for personal use but it looks like I can port my personal number over to the work phone and use it for both. This could be really helpful

  • @nonny559
    @nonny559 Год назад +1

    Does this work on WiFi Call if i use physical oversea sim?

  • @maf3695
    @maf3695 Год назад +11

    Yes but can I use an international sim when I travel outside the USA?

  • @jackieemcee1892
    @jackieemcee1892 Год назад

    if we just insert 1 sim card, will it still show the no service signal of the 2nd sim on the top right?

  • @NurA.9
    @NurA.9 Год назад +1

    How to get dual sim signal icon for custom status bar?

  • @tdjeh379
    @tdjeh379 Месяц назад

    Will you see or hear messages from others account apps? If my primary is personal, but I need to see what’s going on with my work SIM card

  • @bleartazogaj548
    @bleartazogaj548 Год назад +1

    Can i transfer my other sim from an android to my iphone or does this only apply to iphones

  • @_adonisk
    @_adonisk Год назад +98

    There should be an option where I get to choose which line to call from whenever I attempt to start a new call, whether from my contacts or anywhere else.

    • @antoniomisquez
      @antoniomisquez Год назад +14

      There is, you click which number to call from

    • @SurendraSingh-fh3vh
      @SurendraSingh-fh3vh 9 месяцев назад +14

      They will charge price to provide this feature in 2030.

  • @nitish.7042
    @nitish.7042 Год назад +1

    Does it works like dual sim active ??

  • @angeljones9096
    @angeljones9096 Год назад +47

    So helpful and straight to the point

  • @jadewhalley5027
    @jadewhalley5027 10 месяцев назад +1

    does anyone know when the new apple iMac is coming out??

  • @Granny_Gaming
    @Granny_Gaming Год назад

    Pretty useful

  • @1click_drip
    @1click_drip Год назад +2

    What happens when you setup dual eSim then you have a need to wipe and reconfigure the phone? (DFU mode as an example). Does the eSims pull back down?

    • @applesupport
      @applesupport  Год назад

      We’d like to help guide you in the right direction!
      Whenever you restore your iPhone, you’ll want to take the steps to set up an eSIM again found here: s.apple.com/dH5b3d5H0c
      If you need additional help, please reach out to us directly: apple.co/GetSupport

  • @hightwelve9991
    @hightwelve9991 10 месяцев назад +1

    How do I setup a secondary VM?

  • @mohdakmarbinibrahimkpm-gur356
    @mohdakmarbinibrahimkpm-gur356 Год назад +3

    very helpful guidance....thanks!!!

  • @tangchiprathomo819
    @tangchiprathomo819 Год назад +17

    How about its battery life compares to its single SIM version?

  • @KeithWilson-hk8qf
    @KeithWilson-hk8qf 9 месяцев назад

    Just seeing if there is any new improvement in iOS 17 for dual Sim iphones

  • @shahinmiah167
    @shahinmiah167 Год назад

    Wow that's awesome 👍

  • @cerezaworld6965
    @cerezaworld6965 Год назад +1

    Is it possible to use dual sim when you have two different T-mobile accounts per line? For example, my company pays for a separate line, and I pay for mine, so they are completely different accounts.
    Also, can these still have separate icloud accounts?

    • @applesupport
      @applesupport  Год назад +1

      Hello. We are happy to assist with your questions. Yes, you can use your Apple IDs and eSIM you will be able to set up both accounts on your device using the steps here: s.apple.com/dE0B2J7R9i Reach out to Apple Apple Support here with further questions: apple.co/GetSupport

  • @imtiazifat8432
    @imtiazifat8432 Год назад

    We don't have apple store in our country, how can I trade in my iphone or give it away for recycling?
    Does anyone have any idea?

  • @segitigagaming2436
    @segitigagaming2436 Год назад +4

    Does dual sim all the time drains the battery even faster?

  • @Hncoolboy
    @Hncoolboy Год назад +8

    Can you also switch between sims for mobile data? Example personal plan has capped data limit but business plan has unlimited for hot-spotting when working remote?

  • @huplim
    @huplim Год назад

    Thank you

  • @medicmandan2554
    @medicmandan2554 Год назад +1

    really helpful, thanks!

  • @goblinbeastgamerz7167
    @goblinbeastgamerz7167 Год назад

    Can we activate esim in iphone without another iphone. Please tell apple

  • @chamilkaheshan96
    @chamilkaheshan96 Год назад

    Thanks ❤

  • @manuoz3545
    @manuoz3545 Год назад +3

    hi mate, can we use esim and secondary sim on the 2nd sim physical. How about if we want to switch, as its not a physical sim ? I am confused. Please explain. thanks.

    • @applesupport
      @applesupport  Год назад

      Thanks for reaching out. The following link may be able to help more, with what you’re wanting to know: s.apple.com/dE3a3o8q3B
      If you still need help, please reach out here: apple.co/GetSupport

  • @amanberhe1533
    @amanberhe1533 Год назад

    How do I make my phone do what he wants to do we transferred in the background yeah

  • @therioeffect
    @therioeffect Год назад

    How to always ask to choose before making the call?!!!

  • @DarkTropicalSoul
    @DarkTropicalSoul Год назад +10

    Does anyone knows if the two lines can be from different carriers? And can they both have data connection? (Separate ones)

    • @applesupport
      @applesupport  Год назад +3

      Thanks for reaching out. You can use two different carriers if your iPhone is carrier unlocked. You can setup data switching according to your needs. Learn more about Dual SIM with eSIM here: s.apple.com/dE4b0u4A8v
      For further assistance, reach out to our advisors here: apple.co/GetSupport

    • @lesliebreaux5790
      @lesliebreaux5790 10 месяцев назад +1

      For almost three years, I've used two lines: AT&T and T-Mobile. Both have data connections. This provides me greater assurance of a good connection as I frequently travel (stateside). I can also use SpeedTest to determine data speed of each carrier. Choosing and switching numbers is very quick and easy. Same with voicemail setup and utilization. I started w/iPhone 12PM. I currently have the 14 PM. I hope that helps 🌎

  • @prasadnvvd
    @prasadnvvd Год назад +1

    plz add dual sim optin iphone x sir

  • @user-mx1lw8gg8n
    @user-mx1lw8gg8n Год назад +1

    Finally!

  • @basharfaridi4909
    @basharfaridi4909 8 дней назад

    I’m dealing with the recent tab in call since there’s no option of always ask before call and also while clicking the number it always start calling with the number in which you’ve received or missed the call.
    This is what I’m facing a major issue using dual sim 🤷‍♂️

  • @andrecrawford5118
    @andrecrawford5118 Год назад

    With secondary sim, would my business whatsapp still work?

  • @americanpaisareturns9051
    @americanpaisareturns9051 Год назад +20

    This dual e-sim on 14 Pro did NOT come in handy at all while I was traveling throughout Central America. 😂 The old dual method e-sim and sim slot on my sisters iPhone 12 Pro did come in handy though. I guess it all depends on the region of travel.

  • @mazyaromar
    @mazyaromar Год назад

    thank ✅

  • @AppleLoverCZ
    @AppleLoverCZ Год назад +2

    Does this work even on US iPhone 14 Pro?

  • @gfawhiterose8838
    @gfawhiterose8838 Год назад +27

    I would love to see a video from the moment on how you get and actually get an esim from another country example Spain… don’t show a list of providers…. Actually do the full exercise on getting a travel esim.

  • @jackster1212
    @jackster1212 Год назад +12

    Great feature, great video... but I'm a little confused about how to use this setup properly when I have mobile numbers in two different countries. We fly back and forth from the EU a lot and use this to switch between local lines while in transit. I only want to use the US line while in the US, so it's no problem. But my wife says that people sending her Messages in the EU get a notice that her line isn't working while she's in the States. Is there a way to keep her EU line open without incurring data roaming charges while Stateside? I hope that question is clear...

    • @applesupport
      @applesupport  Год назад +10

      Thanks for reaching out. We’re happy to assist.
      If you don’t want to be charged while you’re roaming, you can simply turn the international line off to avoid it. Just go to Settings > Cellular, select the phone number then turn it off. This just turns the phone line off, but doesn’t affect your actual cellular plan. You can turn the line back on whenever you want to.
      Using Dual SIM with an eSIM: s.apple.com/dE0B2J7R9i
      If you need continued assistance, you can contact Apple support here: apple.co/GetSupport

  • @ferojalam566
    @ferojalam566 Год назад

    iPhone is amazing 💓💓

  • @blablabla113
    @blablabla113 Год назад +42

    Android users laughing in corner

  • @agathalalaine3314
    @agathalalaine3314 Месяц назад

    Why my iphone 10 isn’t like that. Only one line and not option to change to my second line

  • @ericspicher5595
    @ericspicher5595 Год назад +3

    Great video. I didnt even know this was possible. My wife an I own our own business and work together. Can we both have the same business line sim card in each of our phones?

    • @applesupport
      @applesupport  Год назад +1

      Thank you. The videos can be a such a good resource. We’re happy to point you in the right direction. As for the two iPhones having the same business number as the second line, you may want to start with your carrier to see if this is something they support. You may also want to reach out to Apple at Work to see what business options would be available for you. Just go to s.apple.com/dE0c4T3R0X
      Check out this link for more information about using Dual SIM and eSIM: s.apple.com/dE4b0u4A8v
      Need more help? Reach out to us here: apple.co/GetSupport

  • @payalparmar1429
    @payalparmar1429 9 месяцев назад +1

    @Apple Support can you please advise if I want to put one of the sim on flight mode
    Is it possible with esim and physical sim ??

    • @applesupport
      @applesupport  9 месяцев назад +1

      Thanks for reaching out, we can help.
      Airplane Mode is designed to turn off all wireless communication from the device to prevent interference with the systems that operate an aircraft, and it is an all-or-nothing feature so you won’t be able to pick and choose which line to turn off.
      That said, you can customize how your two lines behave so you can avoid unexpected charges. Check out this article to learn more about customizing your separate cellular lines: s.apple.com/dE4b0u4A8v
      If you still have questions, reach out to us here: apple.co/GetSupport
      Take care.

  • @braaji
    @braaji Год назад

    Dual eSIM?

  • @Tim_Fink
    @Tim_Fink 11 месяцев назад

    I have a iPhone 14 here in Thailand with a thai carrier, can I do a dual E Sim on this iPhone with my T Mobile phone that I use while in the states?

    • @applesupport
      @applesupport  11 месяцев назад

      Hey there. Thanks for reaching out to us about this. We are always happy to help where we can. Yes an eSIM can be used for international travel: s.apple.com/DH2W7J8zw2
      If you have any other questions you can reach out here: apple.co/GetSupport

  • @richarddamacela
    @richarddamacela Год назад +2

    To Apple support: Will both lines be cable of doing iMessage? And will they show up to their respective lines?

    • @applesupport
      @applesupport  Год назад +2

      Great question! We can help. When writing a new message, you can select which number to send from. If you have any further questions, contact us here: apple.co/GetSupport
      Take care.

  • @marrapian
    @marrapian Год назад +2

    Is there an option to choose which sim u use before calling?

    • @applesupport
      @applesupport  Год назад +1

      Yep!
      Have a look at the steps here:
      s.apple.com/dE0B2J7R9i
      Check the section for “Switch phone numbers for a call.”
      Get in touch with us if you need help:
      apple.co/GetSupport

  • @themoonisalwaysfull6480
    @themoonisalwaysfull6480 Год назад +7

    I was wondering about two numbers recently ❤

  • @nchia
    @nchia Год назад +6

    I wish you could assign a different default ring tone to the second line.

    • @applesupport
      @applesupport  Год назад +2

      We welcome and encourage your feedback and suggestions! Please provide them here: apple.co/Feedback Reach out to us with this link for any technical assistance: apple.co/GetSupport

  • @yaacovn4221
    @yaacovn4221 11 месяцев назад

    I am going to Europe can use a carrier there for my second sim or do i? need to use the same provider I use in the US?

    • @applesupport
      @applesupport  11 месяцев назад

      Hello! We'd be happy to provide you with some information. Some carriers might offer international plans, but you can use a different carrier for your second SIM card. You can learn how to use Dual SIM with an eSIM here: s.apple.com/dE4b0u4A8v
      If you need more help, please reach out to us here: apple.co/GetSupport

  • @Mustihaft.
    @Mustihaft. 8 месяцев назад

    can i use dual phisical sim and have e sim when i get an hk or ch sim reader and sim tray on an eu/us model ? i want to have dual phisical and e sim as an option, is that possibe?

    • @applesupport
      @applesupport  8 месяцев назад

      Thanks for your question! See apple.co/3SDnuwG for more information on using dual SIM in China mainland and Hong Kong.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @World876Best
    @World876Best 8 месяцев назад +1

    In the case of the iPhone XS (which has a physical sim & an eSim). Can I can use 2 esims at the same time and remove the physical sim from the sim tray?

    • @applesupport
      @applesupport  8 месяцев назад +1

      Thanks for your question! apple.co/3ZINM2h talks about what models of iPhone support dual eSIM and which models require one physical SIM and one eSIM. If you need further assistance, please reach out to us using apple.co/GetSupport.

  • @sherifelzarka7489
    @sherifelzarka7489 Год назад +1

    Thinking of buying iphone 14 pro max in Egypt, want to know if there is an option of having 2 physical sims? Is this available?

    • @applesupport
      @applesupport  Год назад

      Happy to provide some info. iPhone 14 Pro Max can come in a few different varieties based on where it is purchased, but in most cases, the available model will either come with dual eSIM or dual SIM (one nano-SIM and one eSIM).
      Some iPhone models available in China mainland, Hong Kong, and Macao support dual nano-SIM though. More info on that here: s.apple.com/dE3a3o8q3B
      Keep in mind that those devices may not be compatible with networks in other regions, so that would be a question to bring up with your cellular carrier for verification.
      If you have other questions, please reach out here: apple.co/GetSupport

  • @angelramos1884
    @angelramos1884 Год назад

    I have a problem on my iPhone 13 Pro Max the rotation screen option sometimes it doesn’t work and I have to turn the phone off , so I don’t know if it’s a bug of iOS 16 , what can I do?

    • @applesupport
      @applesupport  Год назад

      We understand the concerns with screen rotation and we can review this with you. While not all apps or functions are compatible with screen rotation, if this is a spot that should work and isn’t then you’ll want to review s.apple.com/dE0i7u6o7w
      If problems persist, reach out to us through apple.co/GetSupport

  • @abc123fhdi
    @abc123fhdi Год назад +3

    What if I get a work phone from my employer with a physical SIM and want to move it to the eSIM in the iPhone as a Business number, if I had a dual physical SIM iPhone like the ones in China it would be easy to just move the SIM but how easy is it to transfer a physical sim to an eSIM?

    • @c5689
      @c5689 Год назад +1

      problem easier to move your number to esim and use the physical sim for work number

  • @Aliraza10107
    @Aliraza10107 Год назад +2

    I have iPhone 11 Pro single sim . Can I use 2 esims on it ? Or 1 esim and other normal sim on in ? Even though it is not dual sim

    • @applesupport
      @applesupport  Год назад

      You can learn more about using eSIM here: s.apple.com/dH5b3d5H0c Should you need more help, reach out here: apple.co/GetSupport

  • @_designitright
    @_designitright Год назад +2

    I'm curious before adding esim, is it possible to have separate ringtones for both lines?

    • @samlom6112
      @samlom6112 Год назад +2

      no at the moment you cant and its ridiculous that apple can not implement this

    • @Autumn_Stars
      @Autumn_Stars Год назад +1

      You will be able to do that when ios17 is released

  • @halifaxguy
    @halifaxguy Год назад +1

    How can I put one of the two lines in Do not disturb. IE: I use one line for my business and one for personal. The business line I would like to have in Do Not Disturb outside of business hours. I have not been able to find a way to do this.

    • @applesupport
      @applesupport  Год назад

      Thank you for reaching out. We understand how important this is to you and we are here to help. Do Not Disturb will be activated for both numbers! You cannot select a single number
      Within Do Not Disturb settings, you can select to receive calls from certain groups (family members, friends, favorites, etc.)
      This article should be able to help: s.apple.com/dE4a8d8q7K We would also like to invite you to provide feedback regarding this by going to s.apple.com/dE4O8p1G1B
      Reach out to us here: apple.co/GetSupport if you have any other questions or concerns.

  • @bdfdpcce
    @bdfdpcce Год назад

    I wanted to know if I can temporarily disable one of the sim cards. I have a number for work and a personal number, I would like to deactivate the number for work on weekends because I don't want to receive calls, messages, etc., is this possible on the Iphone with two sim cards?, how do I do it?

    • @applesupport
      @applesupport  Год назад

      You can manage settings for each of your lines, including whether the line is switched On or Off, with the following steps:
      1. Go to Settings.
      2. Tap either Cellular or Mobile Data.
      3. Tap the number you want to change.
      4. Tap each option and set it as you normally would.
      The following page provides additional information you may find helpful as well: s.apple.com/dE0B2J7R9i
      If you need further assistance, connect with an Apple Support advisor, here: apple.co/GetSupport

  • @MakGuyver
    @MakGuyver Год назад +1

    I just got an iPhone 14. Can I use two phone numbers, one from t-Mobile and the other from Verizon?

    • @applesupport
      @applesupport  Год назад +2

      Thanks for reaching out about Dual SIM on your iPhone. We do have an article that covers if this happens to not be working. See s.apple.com/dE4h7u4d9L For additional assistance, please reach out to us using this link: apple.co/GetSupport

  • @seanslocock4928
    @seanslocock4928 Год назад

    Does the second line have to be from the same network? My business and personal mobile carriers are different.

    • @applesupport
      @applesupport  Год назад

      Hello and thanks for reaching out.
      To use two different carriers, your iPhone must be unlocked. Unlocking means it can be used with other carriers. This link has additional information: s.apple.com/dE0B2J7R9i
      If you have other questions, reach out here: apple.co/GetSupport

  • @tharealqueredd9640
    @tharealqueredd9640 Год назад +1

    Do the sims have to be the same carrier or i can my cricket sim with my att sim

    • @applesupport
      @applesupport  Год назад

      Hi there!
      To answer your question, to use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA: s.apple.com/dE0B2J7R9i
      Contact your carrier for more information.
      If you have additional questions for Apple Support, please reach out to us here: apple.co/GetSupport

  • @ayugitabhagawanti5095
    @ayugitabhagawanti5095 Год назад

    Doesn’t work in my country gawd why

  • @leenaramdin0504
    @leenaramdin0504 Год назад +1

    Hello, please help me i have 2 sim card, one on my android phone and one on my iPhone, could you please tell me how to add the other android sim to the iphone??

    • @applesupport
      @applesupport  Год назад

      That’s a wonderful question and we’re here to help. Not all iPhone models support Dual SIM, and not all iPhones support Dual SIM with two nano-SIMs. If your iPhone support Dual SIM with two nano-SIM cards, and the Android device uses a nano-SIM, you can follow the steps in the article below to insert the SIM card in to the iPhone and use Dual SIM.
      - Using Dual SIM with two nano-SIM cards: s.apple.com/dE3a1U3i3H
      If your iPhone Dual SIM with one nano-SIM and eSIM, you can learn more about Dual SIM here: s.apple.com/dE0B2J7R9i
      If you have additional questions, don’t hesitate to reach out to us here: apple.co/GetSupport

  • @ginmartha4621
    @ginmartha4621 9 месяцев назад

    Hello, so the e sim must be from the same provider as my physical SIM card? I have a SIM card and I want to buy an e sim but from another provider. Is that not possible? I found another video of you saying that when I activate e sim, the physical sim will be deactivated

    • @applesupport
      @applesupport  8 месяцев назад

      If your iPhone is unlocked, you can use two different carriers.
      Here’s more information on using Dual SIM with eSIM to help: apple.co/3ZINM2h
      If you’d like any further help, start a support session with us at apple.co/GetSupport

  • @jaydenridley4
    @jaydenridley4 Год назад

    Does this still work on the iPhone 14 with only eSIM, no SIM card slot?

    • @applesupport
      @applesupport  Год назад

      Yes, Dual SIM with eSIM works with two eSIM lines. This Apple Support page has the full details to help answer your question: s.apple.com/dE4b0u4A8v For further questions, you can contact Apple Support directly using this link: apple.co/GetSupport

  • @albertsenit6426
    @albertsenit6426 5 месяцев назад +1

    can you use physical sim and esim together for dual sim? ty

    • @applesupport
      @applesupport  5 месяцев назад

      Thanks for your question! See apple.co/462B7ZJ for more information on using Dual SIM.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @byNetak
    @byNetak 8 месяцев назад

    top, what about messages ? which line know?

    • @applesupport
      @applesupport  8 месяцев назад +1

      Thanks for your question! See apple.co/462B7ZJ for more information on selecting which phone number to use with Messages.
      If you have further questions, please reach out to us using apple.co/GetSupport.

  • @alexwaldron6639
    @alexwaldron6639 Год назад

    I am an American living in Poland. And I will take a few trips to US each year. Can I use this dual sim feature to have American and polish numbers on my phone. But have all data and voice turned off the opposite country when travel?

    • @applesupport
      @applesupport  Год назад +1

      That is a great question! Yes, it is possible to do that. Please check out the article below.
      Use eSIM while traveling internationally with your iPhone: s.apple.com/DH2W7J8zw2
      Contact us here if you need further assistance: apple.co/GetSupport

  • @pouy4360
    @pouy4360 Год назад

    I have a question pls help me
    Can I make normal phone calls with USA version only esim ?

    • @applesupport
      @applesupport  Год назад

      We’ll be glad to assist you with your concerns with making calls with eSIM on your iPhone.
      When you travel internationally, you can use eSIM to make phone calls. This is explained in more detail here: s.apple.com/DH2W7J8zw2
      If more assistance is needed, please reach out directly using this link: apple.co/GetSupport

  • @PVflying
    @PVflying Год назад +1

    This video doesn’t really help, as the video starts from the point where there are already two sims setup on the iPhone. I’m trying to find out how to do this, which is what this video promised but does not deliver. I have two SIM cards and only one sim slot on the phone, so how do I get them both to work?

    • @applesupport
      @applesupport  Год назад

      Thank you for reaching out. While your device may support duel SIM depending on the Model it may have one physical SIM and eSIM. More details regarding eSIM and how to set it up can be found here: s.apple.com/dH8O4u6A2g If you are still having issues, reach out to us directly by going to apple.co/GetSupport

  • @mustaphagonisanda2306
    @mustaphagonisanda2306 Год назад

    the steps are in straightforward. videos on this channels are for the professional users

  • @hashimali9052
    @hashimali9052 Год назад +1

    To apple support: is it possible to set up different ringtone for both sim?

    • @applesupport
      @applesupport  Год назад +1

      Hi there. We can provide some guidance. You can change your ringtones with the guidance in this link, and set different ringtones for different contacts: s.apple.com/dE4l9o2E4A
      Need more help? Reach out to us here: apple.co/GetSupport

  • @minusthesparkle
    @minusthesparkle 11 месяцев назад

    So I don’t understand the cellular data thing I have data plans for both lines from the same carrier and even the same area code in the same country but I can’t send multimedia messages even with the data switching. Turned on what I use my new number.
    Is this expected behavior or is this an error? They are the same carrier.

    • @applesupport
      @applesupport  11 месяцев назад

      Hi there. We’ll point you in the right direction. If you’re able to send all other types of messages, you’ll want to reach out to your wireless carrier directly to see if they support sending multimedia via Messages.
      If you need further assistance, reach out to us here: apple.co/GetSupport

    • @minusthesparkle
      @minusthesparkle 11 месяцев назад

      @@applesupport many thanks for the reply. I greatly appreciate it. I’ve tried reaching out to my carrier, but they tell me everything’s fine. I will look at the article and see what I can do. Thank you so much. Oddly enough I’ve also spoken to other carriers for Work and happened to ask them and they keep on saying it is a carrier thing as well.

  • @arafa209
    @arafa209 Год назад +1

    That means in iphone 14 we can use 2 esims at the same time as we use two physical sims, right?

    • @applesupport
      @applesupport  Год назад +1

      Thanks for reaching out to us. Compatible models of iPhones use dual SIMs, with one physical SIM and one eSIM. The iPhone 14 utilizes dual SIMs with eSIMs the same way any other dual SIM iPhone uses dual SIMs. Get in touch with us here if you have any other questions: apple.co/GetSupport
      Take care and stay safe.

  • @anikobranding
    @anikobranding Год назад

    I’m confused, how does this work with data? Also if a number rings me will it show which phone number they have rang?

    • @applesupport
      @applesupport  Год назад

      Hi there. Those are great questions! We can help you.
      You can use one number at a time for cellular data and change the phone number which uses cellular data if you choose.
      You can also customize which phone number you’d like to use as your default telephone number. When you call one of your contacts, your iPhone will remember which phone number you’ve used previously to call that contact and will use that number each time you call that contact. Check out this resource under “Use two phone numbers for calls, messages, and data” which explains in detail how these features work: s.apple.com/dE4b0u4A8v
      Feel free to contact us directly if you have any other questions for us. You can reach us here: apple.co/GetSupport
      Enjoy your weekend!

  • @SashenMe
    @SashenMe Год назад +2

    Can I use two eSims at same time on my iPhone 11?

    • @applesupport
      @applesupport  Год назад +1

      It looks like the iPhone 11 is only dual SIM (nano-SIM and eSIM) s.apple.com/dE0h2u6i7w
      Ask your provider how you go about switching eSIM on your device. It may be possible to switch back and forth between the two different eSIM accounts, but they would know.
      For more questions about your iPhone, please contact us here: apple.co/GetSupport
      Thanks.

  • @kawaii_hawaii222
    @kawaii_hawaii222 Год назад +44

    Wait but what if I have 2 different carriers? I have my German sim and an English one and I need both in my phone… help?

    • @ChunSwaeRrrr
      @ChunSwaeRrrr Год назад +2

      Same procedure I believe unless you talking about a roaming situation?

    • @InvincibleRelaxation
      @InvincibleRelaxation Год назад +3

      You will need one of these to be an eSIM and the other one to be a physical plastic SIM. Most English UK and US carriers support eSIM so you could ask them to help

    • @ceruleansky6670
      @ceruleansky6670 9 месяцев назад

      As long as the device is unlocked and is compatible with both carriers you can use dual SIM with 2 carriers, even internationally. For example, I have a US and a Japanese cellular plan on my iPhone.

    • @fabulously695
      @fabulously695 9 месяцев назад +1

      ⁠@@InvincibleRelaxationwhy do you need a physical sim? The iPhone will store up to 8 esims at one time, you can use any two at the same time. Maybe most US carriers do eSIM, but certainly not uk carriers, only a handful of the most premium brands do, most of the more budget friendly do not offer eSIM and have no plans to.

    • @fabulously695
      @fabulously695 9 месяцев назад

      If you bought your phone in a contract, you will need to get it unlocked before you can use two carriers, you have to speak to the network from which you bought the phone

  • @kingshukcr
    @kingshukcr Год назад +1

    I'm using iPhone se 2020 (iOS 16.4.1) with 2 SIM cards. When I am on call over the phone using the Primary Line, the secondary Line will turn to No Service. Why ?

    • @applesupport
      @applesupport  Год назад

      Thanks for reaching out. We’re happy to assist.
      The following article can help if Dual SIM with eSIM isn't working on your iPhone: s.apple.com/dE4h7u4d9L
      If you need continued assistance, you can contact Apple support here: apple.co/GetSupport

  • @mamamia7740
    @mamamia7740 Год назад +1

    To apple support: is it possible to set up dual sims without the physical dual SIM card slots?

    • @applesupport
      @applesupport  Год назад

      Hello. That’s a great question, and we’re happy to answer.
      In the US, the iPhone 14 models have Dual eSIM. Otherwise, all iPhone models with eSIM have one SIM card slot.
      s.apple.com/dE0B2J7R9i
      For additional questions, contact us here: apple.co/GetSupport

  • @aiqxiiaa
    @aiqxiiaa Год назад +7

    This is so much easier due to not having to buy a business and a personal phone.

  • @iftekharalam739
    @iftekharalam739 Год назад

    Can anyone tell me what does the dotted sign mean under sim signal bar?

    • @applesupport
      @applesupport  Год назад

      Thanks for asking, looks it’s just a different icon for Dual SIM. The answer can be found here: s.apple.com/dE0b2d2G6H
      “Dual SIM with cellular service icon
      On your iPhone with Dual SIM capability, you’re in range of your cellular network and can make and receive calls. If there’s no signal, "No service" or "SOS" appears.”
      Cheers.

  • @dogmomom5419
    @dogmomom5419 Год назад

    Hi,please share how to make shortcuts for switching dual mobile data

    • @applesupport
      @applesupport  Год назад

      Depending on your needs, use the steps here to create shortcuts: s.apple.com/dE4i8T5d3u
      For further questions, please don’t hesitate to reach out here: apple.co/GetSupport

    • @dogmomom5419
      @dogmomom5419 Год назад

      It’s hard

  • @himorganmte
    @himorganmte 6 месяцев назад

    Can i have two different e-sims from two different countries? One from US and one from Asia?

    • @applesupport
      @applesupport  6 месяцев назад +1

      Hey there. Find more information on using Dual SIM with an eSIM here: apple.co/3ZINM2h If you still have questions after looking that over, connect with us here: apple.co/GetSupport

  • @KeithWilson-hk8qf
    @KeithWilson-hk8qf Год назад +1

    Should both lines need to be on wifi calling need to void no service on my iPhone and what if I’m not near wifi then what happens. One will be a business line with a different carrier.

    • @applesupport
      @applesupport  Год назад

      You should be able to use two different carriers, as long as your iPhone is unlocked. Read more here: s.apple.com/dE4b0u4A8v
      For additional questions about using Dual SIM, reach out to the support teams directly: apple.co/GetSupport

    • @KeithWilson-hk8qf
      @KeithWilson-hk8qf Год назад

      @@applesupport please read the question should both lines need to be on wifi calling?

    • @KeithWilson-hk8qf
      @KeithWilson-hk8qf 10 месяцев назад +1

      Do I need to have both lines on wifi? And what happen when I’m not near a wifi?

    • @applesupport
      @applesupport  10 месяцев назад

      Great question, and one we’d like to help answer. Each line would operate using a cellular service activated with a SIM and eSIM for each of the lines. Learn more about using Dual SIM here: s.apple.com/dE0B2J7R9i
      If you have more questions, or need further help getting started, you can reach us using our main support website here: apple.co/GetSupport Take care!

  • @abc123fhdi
    @abc123fhdi Год назад

    Can you use sims from different carriers?

    • @applesupport
      @applesupport  Год назад

      That’s a great question and we’ll be happy to answer. Yes, you can use different carriers. But your iPhone must be unlocked. To learn more, see s.apple.com/DH2R0C0An7
      If you have further questions, reach out to us using this link: apple.co/GetSupport

  • @MaiElizabeth
    @MaiElizabeth Год назад +2

    I've been thinking about this for so long already. Never bother to find the 'how'.
    I already have another number I put in my android phone to be a makeshift wifi hotspot to run iPad (wifi only) and Mac.

  • @Itsme-vo4fx
    @Itsme-vo4fx Год назад

    Does dual sim work on the iPhone SE second gen

    • @applesupport
      @applesupport  Год назад

      The iPhone SE (2nd gen) does support Dual SIM (nano-SIM and eSIM). You can view this information and more specs featured on your iPhone here: s.apple.com/dE4l4Z9d6u
      However you’ll want to keep in mind that eSIM is not supported in all regions. To learn more about eSIM on iPhone, look here: s.apple.com/dH8O4u6A2g
      If you have further questions for us about using Dual SIM on your iPhone 11, reach out to us here: s.apple.com/d2s4g839s5

  • @loloy22
    @loloy22 Год назад +1

    You mean one line is ESIM?

  • @xm2895
    @xm2895 Год назад +2

    Can you have 3 lines? 2 e-sims and 1 physical at the same time

    • @joserex438
      @joserex438 Год назад

      That’s what I’m trying to find out! I’ll probably just activate the third and see if possible

    • @lesliebreaux5790
      @lesliebreaux5790 10 месяцев назад +1

      I believe iPhone 13 (or 12?) was last iPhone sold in the US with both eSim and physical Sim. iPhone 14 is eSim only. You can have multiple eSims, but only two active at one time per the video.

  • @briankraemer7375
    @briankraemer7375 11 месяцев назад

    Yeah, but is there a way to block incoming calls or messages from either line? I assume most are using this for business and there needs to be a work-life-balance, right?

    • @applesupport
      @applesupport  11 месяцев назад

      Great question. See if this helps. You can set up Focus settings for how your device handles notifications, calls, and messages for options such as Do Not Disturb, Personal, Sleep, or Work settings. Learn more about this here s.apple.com/dH5a7o0d7w
      If you have any further questions, please reach out to our Apple Support team here apple.co/GetSupport

    • @briankraemer7375
      @briankraemer7375 11 месяцев назад +1

      @@applesupport Thanks for your response. I reached out to Apple Support and according to them, one can put either number on Do Not Disturb while leaving the other active. I'm not sure if this actually blocks the calls, but at least it would silence them.

  • @JayR305TheChosenOne
    @JayR305TheChosenOne Год назад

    Can I add esim from another carrier or have to be from current provider

    • @applesupport
      @applesupport  Год назад

      We’re happy to help. To use two different carriers, the iPhone must be unlocked. For more information, check out this article: s.apple.com/dE0B2J7R9i
      If you have additional questions, reach out to Apple Support here: apple.co/GetSupport

  • @ieo1359
    @ieo1359 10 месяцев назад

    Will I be able to receive calls on both lines or it’s also one at a time?

    • @applesupport
      @applesupport  10 месяцев назад

      We’re here to help. When you have a free moment, please check out the steps in the link below to learn more about the functionality of a Dual SIM inside of your iPhone.
      Using Dual SIM with an eSIM:
      s.apple.com/dE4b0u4A8v
      If you still have questions and need additional support, click the link here: apple.co/GetSupport

  • @garylillich
    @garylillich 7 месяцев назад

    WIFI CALL ING is wonderful when do not want to use either carrier.
    How do we know when we are using WIFI calling? If the WIFI goes off, prefer not to make a call.

    • @applesupport
      @applesupport  7 месяцев назад

      If Wi-Fi Calling is available, you’ll see "Wi-Fi" in the status bar while viewing Control Center. Check out more information about Wi-Fi Calling here: apple.co/47LXgNA
      If you have any other questions, reach out to us here: apple.co/GetSupport