How to reset Multifactor Authentication in Microsoft 365 when users lose their phones
HTML-код
- Опубликовано: 14 май 2023
- This video will show you how to reset Multifactor Authentication in Microsoft 365. This is what the administrator will need to do so users can regain access to their Microsoft 365 account.
In other words: "What to do when users can't access MFA or 2-step verification in Microsoft 365"
🔊 Audio
- amzn.to/36OWOTY
🎥 Camera
- amzn.to/3wGh0Cg
🛍 Support me with your Amazon purchases: amzn.to/3Ntk76S
✔ Subscribe to our RUclips channel:
/ @itwithcarlos
🌍 Connect with us on:
Twitter: / askitbe
Facebook: / itbusinessessentials
🎞 Visit our RUclips channel:
/ @itwithcarlos
*** Visit and like our Facebook page:
/ itbusinessessentials
*** Visit our website:
itbusinessessentials.com/
Business Inquiries ONLY
info@itbusinessessentials.com
FTC Legal Disclaimer - Some links found in the description box of my videos may be affiliate links, meaning I will make a commission on sales you make through my link. This is at no extra cost to you to use my links/codes, it's just one more way to support me and my channel!
#GSuite #GoogleWorkspace #Microsoft365 #Office365 #EmailService #ITBusinessEssentials #CollaborationTools
Thank you, this video was so helpful!
Glad it was helpful! Thank you.
Thank you for this video! this was helpful!
I'm so glad! Thank you.
thanks my friend, you helps a lot
Glad to hear that, thank you!
Great video, thank you!
Glad you liked it! thank you.
Thanks thanks so much this saves our lives 😊
Happy to help, thank you.
Thank you very much!
You're welcome! and thank you.
Amazing! Worked. Thanks so much!
Glad it helped! thank you.
Thanks a lot!!
You're welcome! and thank you for your comment. Have a nice weekend!
Thank you so much! +1 subscriber
I am glad you like it, thank you!
Great, It was very useful..
Glad to hear that! Thank you.
Thank you so much for this video, It was very helpful 🤩
Glad it was helpful! thank you.
Thank you, very helpful sir 😊
So nice of you, thank you!
Thank you so much...
So nice of you, thank you.
Very good information
So nice of you, thank you!
Thanks mate, you have been a great support 🎉.
Happy to help, thank you!
👍Thanks, Carlos! I seem to always forget where to find the MFA reset for the Security Defaults scenario. Microsoft appears to like renaming things (Azure AD to Entra) and moving things around. Your easy to follow and concise video is very helpful. Thanks for taking the time to make this tutorial.
Glad to help! thank you!
Thank you
Welcome! thank you!
Thanks for your all excellent videos. could you please Make video or give me any guide line how to "Export Office 365 all users MFA status with PowerShell"?
I am glad you like, thank you.
In regard to exporting MFA status with PowerShell I might not ne the best person to give instructions, however, I understand that the Get-MsolUser cmdlet will provide such information. Here are also a couple of articles that I hope can help you:
lazyadmin.nl/powershell/list-office365-mfa-status-powershell/
www.alitajran.com/export-office-365-users-mfa-status-with-powershell/
Thank you and have a nice day!
Very nice touch Sir! I’m just wondering… Would this work for guest users in an organization?
I haven't tested, but if the guess user is registered within MS Azure (Identity) in your MS 365 tenant, then it should work as well. Thank you!
Excellent Guide line Great Job
I am glad you like it, thank you!
@@itwithcarlosHello I really need some help assistants if willing…. I recently started my new buisness I had my buisness domain on my cell phone (no back ups) Phone malfunctioned Apple sent me another phone, however now I can’t get into my account because even though I know my email address and password it is connected to a authenticater …. I have been dealing with this for a week now. Everything with Microsoft I am convinced is designed to be a loop, I can’t get into account with out Authenticator access, I can’t chat with support with out signing in, and the only phone line that you can get a live person on with Microsoft is there marketing department (so they can sale you more things) other than that it’s all A.I. that hangs up on you …. Is there anything you can suggest for assistance?
I tried and all worked for me!!!!!
Great! I am glad it helped you. Thanks.
You clip save my life
I am glad it helped you, thanks
glad to know there's a way, I really hope they don't get mad at me at work for needing this done. my phone stopped working completely and I don't know remember my password so I'm locked out from both ends.
Your MS 365 administrator is able to reset your password and/or your MFA with no issues. This could happen to anyone. Thanks
@@itwithcarlos thanks for the reassurance!
I lost my phone and it's an iPhone attached to my work account and I have no idea how to get this burner phone an Android to do anything that I needed to do until I can put a claim in for the iPhone tomorrow I don't even think I should do a thing but I need to communicate with them
Awesome video. Thank you, Carlos! This is exactly what i needed to help a user. 🎉
Glad it was helpful! thank you.
Thnks
Thank you! I am glad you like it!
Just What I Need to Know !!! WAY TO GO!!!!
Thank you!
Great content! as a Sys Admin I appreciate the good channels with good knowledge!
I appreciate that! Thank you.
Thank you for this video, it is very helpful but I cannot reset it because I cannot find the admin settings on my account as it is a school account. Do you know how to fix school accounts?
The School subscription should have an Admin user. You need to contact the IT support for the school and they should have access to the admin center. Then, ask them to reset MFA for your specific account. The Admin role is assigned to a specific user. A regular user should not have access to this admin panel. Thank you.
@@itwithcarlos thank you very much
Hey that's a great video but I have trouble in multi authentication factor while log in school id in Microsoft authenticator can you please help me I am in a big trouble.
You may need to contact the MS 365 administrator and ask to reset MFA for your account (the steps from the video)
Thank you
Hi Carlos, and give you please tell us when exactly we need to revoke MFA through Azure AD for a specific user for example?
If the user needs to configure the authenticator app on his phone again for any reason, for example if the user has a new phone or maybe removed the app for example. Thanks
brother i do not have the account loegged in to my pc and i am only user of it what i do? The recovery options are only related to app
I do not have the alternative recovery method
In this case, you will need to contact MS Support, after verification that should be able to reset MFA for your account. Thanks.
Hi, I was using my previous Organization credentials for Microsoft Authentication and now I have left the organisation. I was able to use authenticator without issue on my previous device but today i bought a new device and now I cannot access the codes to login. Please help!
To use the new device you will need to restore the authenticator backup from your previous device. You should have created the backup first. ruclips.net/video/634307aScXY/видео.html
Hi.
Thanks for the video.
And how procces if its the admin phone who is unavailable
If the phone is not available, you will need to create/have an alternate admin user that can reset the MFA settings for the user that lost his/her phone. You can also add an alternate phone (for recovery) so you can use it in case your lose the main phone. It needs to be done before your lose access to your phone. If it is not the case and you don't other admin user, then you will need to contact MS support and go through a verification process.
Thanks.
In my case, when I am trying to sign in it's asking me to enter the displaying number in my mobile authenticator app. However since I lost my previous mobile, in the new mobile I cannot sign in to the authenticator app. Because from mobile app also asking me to enter the displaying number. I stucked form both the ends. I can't sign in to my Microsoft account from any where. How fix this issue?
if you didn't created the authenticator backup, you will need to ask the MFA reset in the Admin panel. If you are the only admin, then you may need to contact MS support. thank you.
@@itwithcarlos Do you know how long it takes for someone from MS support to contact back with a response?
If I want to approve it from my phone, should I already have logged in to MS Authenticator with the same email address?
in order to approve from your phone, you need to configure the authenticator app by following the steps when logging in your computer and prompted to configure the authenticator. Hope it make sense! Thank you.
Hi Sir mine has log in issues whenever i try to login to my school account it will ask for approval from Microsoft Authenticator app or code displayed on Microsoft Authenticator app the while i'm logged in on the app.
when I click 'sign in another way' they just give me two options
1st option says "Approve a request on my Microsoft Authenticator app"
and the 2nd option says "Use verification code"
i don't know how my issue be resolved
Did you ever configure the Authenticator App on your phone. If you did, it is expected that your account expect the approval from your phone when logging in. By default the two options are the approval from your phone (authenticator) or use the verification code that is generated every 30 seconds on your authenticator app. If your phone is not configured but it is still waiting for your approval, then you may need to ask the administrator to follow the steps from this video. Hope it helps, thank you.
Hello Carlos,
Thanks for the video !
I change my phone and my PC was stolen.
I have a problem, i can't skip the 2FA connetion.. and i hadn't a rescue phone number or email... it's been a month that i'm in this situation.
I'm a Freelance.. i can't work on my professionnal account.
Please help me !!!
If it is a Microsoft account I can only suggest contacting Microsoft support. They will need to validate your identity and then reset the MFA for you. Thank you.
Can I access my school account by this method? Please reply..
What is explained in this video should work for a Microsoft 365 School account as well. Thank you!
hello sir, im having trouble getting access to my college portal which was connected with microsoft authenticator app. i lost my phone and im not getting an verification code on my new phone. please tell me the solution.
In this case, you will need to contact the admin of your MS 365. The admin will be able to follow the steps that are indicated in this video. Once, the MFA is reset, you will be able ton configure your new phone again. Thank you!
When I try to log in Microsoft outlook, it directs me to Microsoft Authenticator app where i have to approve sign in request in Microsoft outlook.
Im confused,how can I deal with this?
Outlook should only ask you to approve the login the first time when you are configuring your account. If you don't have your phone where the authorization has to be approved and you are the only administrator, then you may need to contact MS support. Thank you.
1:13 How I'll approval on Microsoft authenticator if we're supposing the lost of the phone?
If you are the only admin and if you didn't back up the authenticator app, then you will need to contact Microsoft support.
How can I approve it if i didn't have my ph !?
If you are the only administrator and don't have a backup of your authenticator, then you will need to contact MS support. Thank you!
Hello when i try to login they ask for code but i can not give code without log in in app please help
Hi, if you can't get the code on your phone and you can't log into MS 365, the other person that can help you is the admin of your MS 365 subscription. If you are the admin, then you will need to contact Microsoft support. Thank you.
I reset my phone and erased the data completely. I did not have backup enabled. Now all accounts are gone from my authenticator app and when I try to access those accounts, it is asking for authentication code. How do I get my old accounts back in this case? Plz help.
Your MS 365 administrator can reset your MFA Setup. If you are the administrator and you don't have a separate admin account, then you will need to contact MS 365 support and go through a verification process, then they will be able to reset it for you. Thank you.
it says dont use personal account for admin and wont let me get admin accesss help
The admin is a user within your MS 365 Business subscription. If you are the only admin and you lost access, then you may need to contact MS support. Thank you.
I had online mackup of all the apps in authenticator. i hard reset my phone and i tried to restore and unable it shows no backup i am unable to login Twitter
I am not familiar with other providers and the MFA. If it were the case of a MS 365 Business subscription I would suggest to contact MS support. The only suggestion that comes to my mind in this case is also to contact Twitter support, thank you.
@@itwithcarlos thanks for your reply sir. I raised a request 3 to 4 times to Twitter but does not work and will try to contact Microsoft for sure
All my devices keep saying Approve request from authenticator app, including my phone. So I can’t even approve. I’m struggling to sign in the my account. What can i do?
If you have the authenticator app configured on your phone, open it, select the account and try to show and use the One-time password code. At the same time, you have to select the option (when logging in in your browser) "I can't use my Microsoft authenticator app right now"
@@itwithcarlos It’s not configured. I can’t even add it because when i try it asks me to approve in the authenticator app and when I’m already using the authenticator app
What you described looked like the authenticator app was configured. If the Authenticator has never been configured, when logging in will prompt to configure it. I mean, if you are asked to approve, it is because someone configured it on a phone. If you are the only administrator, then you will need to contact MS support and request the MFA reset for your account.
Could you please help me! I literally can’t access it at all and Microsoft always hang up the phone on me, the Authenticator app asks me for a code and I don’t have one and I can’t access my email anywhere 😢
I am sorry about this. If you have the authenticator backup and you are the only admin, then I am afraid the option is to contact MS support and ask them to reset MFA for your account, thank you.
when my computer is supposed to send verification request to my authenticator app, nothing how's up... I can't access anything and I rely on it for my job. I'm so stressed about this
Hi Helen, you could try using the verification code (One-time password code) that appears on your app when you select the account. You can also try the text code that is send to your phone when you select the option "Can't used the authenticator". Hope it helps. Thank you.
What happened if microsoft authenticator removed your password, I reset my phone to factory setting without cloud backup, and now I can't access to 3 of my email accounts under microsoft authenticator with 2 factor authentication
HI Alex, if you are the only administrator and don't have a cloud backup or alternate phone number for recovery, then you will need to contact Microsoft support to regain the access to your MS 365 account. Thank you.
Very critical application..very bad in backup or restore any account...
@askitbe1022 Thank you for your help. I am a few weeks away from resetting my security info after waiting 30 days
I will no longer use microsoft authenticator. Hope I just get my accounts back.
if admin lost is it possible to do ?
If the admin lost his phone and there is no alternate method to recover the access, then you may need to call MS support. Thank you.
I only have 1 device and once logged out. And i cant approve bc i got no other devices. How???
Hi, if you created the authenticator backup (with a MS personal account), you could recover it to your new device (within the authenticator app), if not, then you may need to contact MS 365 support. Hope it helps. Thank you.
1:17 I don't have access to my phone what should I do...
I mean I have my phone but it also shows approve your login via the authenticator app.
I can't sign in on my phone either. Please help me anyone
If you have access to your phone and the authenticator apps is installed and configured, then you can try to access by using the One-time password code. It will be displayed when you tab on your account that is configured in the app. You will need to respond by clicking on "I can't use my authenticator app". Hope it helps
@@itwithcarlos thanks for quick reply sir, I've tried clicking the option " I can't use my authenticator app " but it just shows two options on the next page ...
1. Approve sign on the authenticator app
2. Send a code to the authenticator app
There's no option to send a code to the registered email or mobile number.
I'm stuck now what should I do 😔
I am the Admin for the account but i lost my mobile pone and can not get approver to sign in. Kindly help me?
Even when i try to add my account in Authentication in new phone it still asking for authentication code
If you are the only administrator and if you don't set up the authenticator backup, then you will need to contact MS support.
If you are the only administrator and if you don't set up the authenticator backup, then you will need to contact MS support.
Ok send me a link to do that@@itwithcarlos
pourquoi je n'ai pas Admin dans Microsoft 365 ??
Sachez que le centre d'administration est destiné à MS 365 Business et que l'utilisateur doit avoir le rôle d'administrateur. La plupart des utilisateurs n'y ont pas accès.
Merci
What if I can't log in on microsoft because I have to use the authenticator for that too?
If you are the only administrator and you don't have a MS authenticator backup for your phone, then you will need to contact MS support.
Hello Sire, Please what if the administrator misplace his phone and is unable to log in into his account
It the admin didn't configure/create a authenticator backup, and there is no other admin, then the administrator will need to contact Microsoft support to regain access. Thank you.
@@itwithcarlos Thank you very much sire, I have contacted the other admin to assist. I’m so grateful 👍
Thank you for the feedback@@robertmartey5311
Sir i had reset my phone and lost my authenticator app access and unfortunately i didn't backed-up my acc in that app, now I am unable to access my account please help me out 🙂
If you are the only administrator in MS 365 and none of the alternate authentication methods work, then you you have to contact MS support. If you have another admin, then you can follow the steps from this video. Thanks.
What to do if i didn't back up my Microsoft authenticator app in my old mobile and it asking authentication in authentication app to login in new mobile
Don't know what to do
Please reply
Thanks in advance
When use different ways it is showing code send to outlook mobile app
Then if I try to login to outlook mobile app then also it asking authentication from Microsoft authentication app
And also I don't have Microsoft 365 app
If I try to install and login again it asking authentication😢😢
If you have MS 365 Business and you are the only administrator, then you will need to contact MS support. If there is another administrator, then he/she will need to access the admin center and reset MFA for your account. After resetting MFA you will be able to configure your phone again. Hope this helps. Thank you.
how will i approve when i dont have a phone?
If you are the only admin in your MS 365 Business subscription, then you will have to contact MS support to request the MFA reset for your account. Thank you.,
I haven’t lost my phone, I’m just not getting the texts . Is there a way to fix this ?
If you have a MS 365 Business account, I suggest to ask the administrator to reset MFA for your account. Thank you
@@itwithcarlos will do . Thank you. I have a ticket now for this issue
Hello sir. My phone is broken and i forget the password too. Can't i login again?
You are facing two issues. 1 Password recovery and 2 MFA challenge. If you are an admin in MS 365, you can try to reset your own password. It might require MFA, if it does, then you will need to contact MS support.
If there is another admin in your MS 365 tenant, then you can apply what is described in the video. Hope it helps somehow. thanks
And if im not an microsoft admin?
If you have MS 365 Business, then the admin is the only one we can reset it. If the admin is the one with this issue, then MS support can help as well. Thanks
How to recover authenticator app pllzz help me my college id doesn't login
Hi, if you are part of a MS 365 for Education subscription, you need to contact the administrator. If you are not able to log in, you may need your admin to reset MFA for your account. This can only be done by the admin or by Microsoft. Thank you.
if i don't have any device logged in , in this case how can i authenticate
If you are the only administrator, then you may need to contact MS support.
@@itwithcarlos thanks
I am not getting my admin option in my microsoft account ???
Hi Muhammad, there are two possible options why you can't access the admin panel, 1. Your MS 365 account is not a Business subscription or 2. Your username hasn't been assigned the admin role. Thank you for your comment.
Hi I am the admin and only employee. When I would like to login they ask me for the authenticator code. I can't login anywhere ?????? how to reset?????
If you are the only administrator and you don't have access to your phone, you may need to contact MS support.
My bad I use Google authenticator hahahahah hahaha 🤣 silly huh🥸😩
Please help me,Same problem.
@@AbhinandanJana-mi3nb for me it was like I had google authentication and I forget this. I thought I had Microsoft authenticator.
@@freespeech8947 OK😅
brother, my account is not logged in to my pc to reset
If it is a MS 365 Business you will need to contact MS Support, after verification they should be able to reset MFA for your account. Thanks.
Ajá pero y si el administrador pierde el la cuenta del Microsoft Authenticator?
Si no hay otro administrador, entonces el administrador tendra que contactar a MS support y solocitar el reinicio del MFA para su cuenta. Saludos y gracias.
How do i get rid of phone app?
I guess you are referring to MFA, correct? You need to disable "Security Defaults" within your MS 365 admin center. It is located within the Identity (Active directory) admin center. You need to search for "Tenant Properties"
I putted the mfa for admin also and my mobile is lost. Now how to login to the admin also to reset this mfa method?
If you are the only admin and don't have an alternate authentication method, then you will need to contact MS support and request the MFA reset for your account. Thank you.
@@itwithcarlos but how to contact microsoft without admin panel because I cannot login to contact support
I was trying to do same things mentioned in the videos!! for 15 days and it was still not working at all!!! it’s *zilan_codings* that helped me….
He is a very reliable person and an excellent
professional in the IT field. He is the type of person you want to work that's passionate, hardworking and knowledgeable.
As a person & professional you will never get anyone better than ZILAN_CODINGS…no matter how complicated it’s…. it’ll not take him less than 30 minutes to get it done……
Are you Italian or French? Don't take it in racist way. I just learning those language and your accent is very close to them.
No worries, I am Venezuelan, my native language is Spanish. Thank you!
I can't access the admin acc itself :')
If you are the only admin for your MS 365 subscription, then you may need to contact MS support. They will verify you and assist you to reset the MFA for you.
Thank you
You're welcome! and thank you.
i am not getting my admin option in my Microsoft Account ??
Hi Muhammad, check my reply in your other comment. thanks