What to do if you can't sign in to your Microsoft account | Microsoft
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- Опубликовано: 6 июл 2024
- Can't sign in to your Microsoft account or reset your password? If you haven't set up two-step verification, here's how you can recover it.
1. Go to aka.ms/accountrecovery
2. Enter the account you want to recover, email address you have access to, and enter the CAPTCHA and select Next
3. Enter the code sent via the email you provided and select Verify
4. Enter your account recovery information and select Next
5. If approved, you'll get a link to reset your password
0:00 Intro
0:09 Go to recovery form
0:14 Fill out info
0:43 Enter code sent via email
0:50 Enter info
0:56 Tips and tricks
1:39 Submit form
1:47 Additional info
2:21 Create a new account
2:28 Outro
Related videos:
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How to create a new Microsoft account: • How to create a new Mi...
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Support article: support.microsoft.com/en-us/h... Наука
The worst part is that you cannot even speak to anyone or chat about account recovery, the only option you have is to fill out a form that leads to nowhere. How is the end user supposed to know what subject line they used on an e-mail 5+ years ago? The "security" questions don't even make sense from a security standpoint.
Even Amazon customer service has staff ready to assist with locked/suspended accounts at any given time.
i currently CANNOT log in to my pc because microsoft forces me to use hotmail to login for whatever ungodly reason and there is literally nothing i can do to log in, this service sucks and my week is ruined
@@milste me2 it’s annoying
I finally logged into my account after a year
@@bankrolldee Nice
@@bankrolldee ye logged in after Asking my friends what my Skype username was and after digging out my Xbox 360 to find the Id lmao
This method does not work. I've had an hotmail account for 20 years and forgot my password and filled out the forms over and over again for days. I just get email rejecting access to my account.No live person to talk to either. So frustrating! 20 years of photo's and emails of family and friends and some who passed away to never be seen ever again. Thanks Microsoft. Sad!
Same here it's disgusting that Microsoft can treat people like this and take all their cherished memories away from them.
I can relate I lost all my Xbox data and Microsoft email because of these idiots horrible system. Richest and smartest CEO in the world more like lying and evil person in the world
I am extremely upset with Microsoft, I havent been able to log into anything and after the longest time, i got into and 2 days later i was banned, i stopped trying to get the account back, now all my stuff is gone, my xbox account, my emails, everything. its so sucky that microsoft doesnt care about there own users. especially if theyve been with you for years
I’ve finally logged back into my account after a year
@@bankrolldee how? bro
@@RobbPicaso please stop and that's fake account.
@@LolaRoa1491 please stop what?
@@bankrolldee how you loged in back after years lol ? Are you reall or scam too ? Lol but can you explain to us why you was years ago blocked and then again unblock and how you fullful that list with questions from Microsoft that you after years unblock your email acount ? Can you explain me that ?
I like how revovering account is so simple for other platforms by just verifying an email you put but you guys at Microsoft make it difficult and use alt emails or we don't have much info
YES EXACTLY!!!
i dont know what name year and friend in skype i have because i was a kid when making my account didnt know i would need it and i dont have my phone number
coz they want us to re-format our pc/laptop and lost our microsoft license. so need to purchase new license :D
Let me tell you it's like they do it to frustrat I give them email and cell phone number and visa card info and still no bloody 😡
How about you let me talk to a human with actual power in the company that can make things happen instead of his 14$/hr pawn zombies they have answering the phone lines
@Justin Bill shut up
Honestly
Anyone having password issues should reach out to MY NAME ABOVE it is a group of workers that help retrieve accounts i promise to recommend if all went well and it did
Could u drop the number I can’t even access it
ayo whats the number Ill settle for anything
I’ve been doing this for 4 months and my brother is being charged for Xbox live, we’ve spent hundreds if not thousands of dollars and 5 years of gaming. The Xbox was my only entertainment that actually made me happy but all the Microsoft workers always tell me to re do the form, me and my brothers sat down for hours trying to get it back but only to see the “unfortunately you didn’t provide enough information” I’m tired of spending so much time trying to recover my account, the verifications don’t work either and you guys are no help. I don’t want to start over because that’s a big waste of money and it will take so much time to get my progress back
@Androseli ! I haven’t and thank you, I’ll call my bank and resolve this
Bro I'm having the same problems
@@michaellamoutte5469 lad, I haven’t gotten my account back, it’s been 7 months and Microsoft blocked my number. I lost
@@kommander1440 Dude I just can’t sign I message just randomly popped up saying verify and the issue is my recovery email I don’t remember it and I submit the form and nope nothing just keeps denying me like idk what to do anymore
Going through the same thing
Its been 6 years since my account was first locked for suspicious activity, and i have been trying to get back in all this time and im still locked. I played a game that i put lots of time on and it is really sad to have to let it all go and switch platforms. The account recovery system is extremely flawed and does not help at all… This sucks
Just switch platforms. Get rid of your Xbox, and just switch over to Playstation.
Yeah I will never buy another Microsoft product again after experiencing this.
@@joshp2550 cancel or Boycott Microsoft! Products full Stop!
@@BlazeInferno360yea thats what it seems like im gonna have to do.
I’ve been trying to recover my account that randomly deactivated last week, how am I supposed to remember random information to verify who I am from over 10 years ago? Why can’t an actually employee verify who I am and send me a link to reset my password. I need to get into my email... everything is linked to it... you’re a multi billion dollar tech company and your support is horrible... why can’t you just help us get our accounts back?
To be honest I agree
Why can’t they just help us
And if you can’t remember your information
its ridiculous
Exactly.
I literally put all my information in that should’ve been enough but Microsoft is not letting me use the Xbox app bro🙄
Dear Microsoft,
Many people are complaining about this big issue. Many people have connected their email accounts to their X-box account or other places.
You have to create another way in the future about this big issue. Focusing on 'What to do if you can't pass the questions test' instead of creating a new mail and losing ALL your private stuff 😞
In the future there should come 2 ways of getting your email password:
1) Answer the questions X times (maybe 5 to 8 times). If you can't pass the questions tests then;
2) The owner of the account must name some DEEP SUBJECTS what's on their email recently or from some time ago (Back-up plan!!) Some random stuff like: Sentences, words, subjects, passwords, enclosed documents etc...
Hopefully it's possible. Ok... after a week I've passed the questions tests with LUCK. But every day I had sleepless nights... thinking of losing my account and every site i was a member of😣. Kind of in a dip depression mode with a lot of stress. That's no fun at all!
Please come to another solution if people can't pass the questions tests in the the future.
I have filled many account recovery forms with correct information but they still the Microsoft email says that my information is not sufficient
@@baturemaria5345 He also knows your password then. before you changed your password he already sees your mail???
no good. no xbox.
True
VNay salute to you and you wrote it great messeg and if you read all the most comments you will see its al scam and fake account om youtube to promot Microsoft .. Its not good what they doing and sometimes i want to complayining about micrososft... This big problem now in this days about internet connecting things and i have so much things lost jn my account and they blocked my account for no reason and now its seems like they dont care.. They seducing us to creat New accounts but it make no sense ..I think for my other accounts and its giving us all much stress...
Disliked. Not happy. Can't get my account back. Get a better system. Switching to Apple. 0/10. Would not recommend. Dissatisfied.
This is a very frustrating process and it's draining since it has been weeks and Microsoft still hasn't sent me an e-mail
You can literally use two-step verification or specific questions to get the password back but no, you have to fill out this form 3+ times (if you're lucky) to get your password back
oh boi ive filled it out 5 times and no luck
I have filled out this form every day twice a day for 74 days with 100% of my information correct and denied every time. i have my personal info, the last 4 sent email contacts and the subject lines (my mail app was "frozen" my 28th but i can still see all sent/received emails.) The current and only other password ever used on the account (had them written down) and the payment info used on the account. Its despicable and insane that microsoft is allowing LOYAL customers to lose their lives basically.. the paperless statements and bills and appointments and contact with my kids school and my banking and credit accounts and every other account you can get over 9 years. a real joke microsoft is.
@@mrdev5321 yeah the same here its realy joke that microsoft.. all my here messeg with microsoft are deleted i had some questions and seems like they can not answer me my real questions and what i read the same robot answers from Microsoft that i must go check de link and go there and inlog with other email and answering the questions so that i can back to my old account bla bla and i did that many time and my answers of questions where all good in the list but still microsoft give me no fucking chans to unlock my 10+year account, its Real Jock damnn we are living in internet robot world folks 🙇♂️🤷♂️
Microsoft! Just make your recovering process as easy as entering verification code and reset password you all don't know how frustrating its to recover account via your procedure
THE WORST. MS is the WORST. I will avoid everything they touch like the plague.
My dad just bought me a Minecraft java account im signed in it on google and all i try resetting the password on mojang i think it works but when i try Microsoft it straight up asks everything about the account while the account is basically new like come on how can i recover that account now? + If i tell him i cant login the account he will get mad and then need to refund it and stuff or i have luck and reset it
Correct
@@robibobi0089any updates?? did you get into it?
Yeah agree it is hard enough and there is illogic steps as when the account is new and no e-mail sent.
I’m trying to log into my Microsoft account to play minecraft I can’t remember the password every time I do the form it won’t let me in it’s really frustrating and I can’t make a new account since I can only login minecraft with one account
I can feel your pain brother 😢
Me too microsoft fix ittttt
Mine is gone and idk what to do I wanna play minecraft with my friends 😭😭😭
Same! This is the reason why I’m here
sameeeee. I just bought minecraft today and I lost my microsoft account and I haven't even played. Like wtf
It does not even give a verification code.
I can't reset my Xbox account because "you are accessing sensitive info you need to verify your password for" and I've been getting into my account by using a button combination password and I forgot the password to my account and I did this thing in the video and I got denied and I was dumb and put the account only on my Xbox so is there still a way to get my account back I spent alot of money on it is there still a way to get it back 🙏🙏🙏
Microsoft needs to fix this problem I can't even play with my friends on Minecraft
@@bridgetmalachy4950 was it free?
@@ivarvv9715 bro dont trust him hes trying to steal your account
@@milk_thief5018 I know
@@milk_thief5018 he asked for gift cards and everything hahahaha
@@bridgetmalachy4950 scam
ffs man they really be expecting me to remember my skype contacts... its been 8 years
its no problem at all @gregannonymoz got my account back and he has currently made me financially free , he is an angel to internent users
the issue is that I cannot verify my account via the phone number every day. because I ran out of numbers lol. Account still gets locked everyday. I’ve tried to change the password and email but nothing resolves the problem
Terrible
I forgot the region I created my Microsoft account at.
Is there anyway I can know this information to write it down just in case I lost access to my account ?
I keep getting instantly denied... I guess I gotta kiss my account I've spent thousands of dollars and 12 years of my life on goodbye
Same here man wtf it’s completely blocked my account tried this so many times
Same bro😔
@@Score-nb1bf had to make a new one for the time being. gotta wait 30 days till I get my account back 🤞🏻
Wait guys
Also mine,so if you just wait for 30 days will you get it back?
For me it says the account doesn’t exist but it does?
Yes what should I do
stay safe out there, people are asking you online to enter the code they have written so they can access you’re emails etc.. happened to me
Hello, i have problem. I am trying to log in my minecraft account in my phone. when i try to set my account, it sends me to a website named login.live. But the site's dns adress is not found. what am i supposed to do?
I have done exactly as instructed here several times, to no avail. The response I always get says the information I give is insufficient but no explanation is given as to why. All the customer care phone numbers are useless. It's all recorded messages which are no help and you never get to speak to an actual person.
I need help for the form ive put as much imformation mu credit card number all the people ive sent emails to but it still wont work
@@adeshilewisdom2167 I only use discord
This comment section makes no sense now
@@adeshilewisdom2167 holy crap you where right
Hey so I'm still logged into my Outlook email app but for some reason every time I request for a verification email to change the Microsoft password for that account I'm not receiving it.
how about if sign in is blocked from trying to sign in with the wrong password many times do I have to wait a certain time because I know the password but sign in blocked for me
@microsoft helps , i still cant log in back into my account because is asking me to get a code through a text on a phone # i no longer have, and everytime i file a form it says i did not put enough information when i answered most of the questions, any other way i can set my new phone number to get that text or something?
Hi, Jairo. We understand that you wish to log in to your account, however, you no longer have access to the number saved in your account. We'll be glad to assist you further.
For further investigation, can you tell us the exact error that you're getting if you'll sign in to our website: msft.it/6051pUF7Z? Can you still recall your password? Also, when was the last time you signed in to your account? This is for us to check if we can find another way to access your account or add a security information.
Keep us posted.
@@MicrosoftCustomerSupport i last sign into my account the day before i got the message, i am able to put in my email and password fine, but as soon as i try and access my account i'm blocked by a message saying " that they have detected unusual activity on my account or they think my credentials are at risk, and the only way for me to verify my identity is to receive a text message on a phone number i no longer have and is no longer available, i just want to be able to prove my identity another way and that phone number is not one
We're sorry for the very late response. Are you still having a problem signing in to your account? Do you still need assistance?
We'll wait for your response.
Hello again! This is a quick follow-up message regarding your issue logging in to your account. We asked you some questions, so we can assist you accordingly and effectively.
It's been a while since we have heard from you. Feel free to send us a message if you still need help.
@@ruttanderic9454 i got it back bro, i had had to wait a damn month for it smh
I’ve had my Xbox account for YEARS and have been doing the recovery forms for a while (literally dozens upon dozens of them). The email used is my dads email but he died last year and was the only one who MIGHT have known the password. All of his saves and game history is on this account and I don’t know what I’d do if I lost it because your guys recovery system f*cking sucks.
Just get rid of your Xbox and switch on over to Playstation. I was doing the recovery forum for months, then I talked to a real person. With all of the information I gave them, it still said that we can't find you to be the account owner. So I happily switched over to Playstatio, and sold any games that I had with the Xbox.
@@BlazeInferno360 this happened to my minecraft account as a playstation user.
I fill in the stuff and press "next" yet it says my account doesn't exist. The one I'm trying to recover
Account recovery is useless. Don’t have my number, how am I meant to know my last sent emails or last received if i can’t log in and with the Xbox questions it tells me my console id is invalid nor can I use my card because I have a new one. They really made the account recovery impossible for people signing in after a few years. They also locked me out of my main Xbox account with like 500 buck worth of digital games
I also probably lied about my age since I was a kid when I made the account so that doesn’t help
Samee
So my account got hacked right i put the right informaton and the rest and it said declined
How
Hi Microsoft I’ve been trying to get my Xbox account back for a week now because I got logged out because I logged into my account on a computer for a couple of days I’ve been doing this with all the information needed and it’s been rejected 3 times then I waited another 24 hours do do this again but it got rejected again I know I’m the owner of my Xbox account because I played it everyday since 2017 please sort this bug out bc I spent so much money on my account and I don’t want to play on a new one
I love how for about 2 years everyone and there mom says that they hate this implent yet you guys still have it
My microsoft account is new what should I do to recover my account I don't have any recent email and their subjects
Amazing work at #Nellyhacktoolz1 💯 am very greatful bro..
the thing is, whenever i tried this, i answered most of the questions correctly as i remembered from my account yet, somehow microsoft responds with a, "you don't have enough information."
this is extremely frustrating thing since i can't get my account with all my xbox stuff in it.
Hi! We understand that you need assistance in recovering your account. You mentioned that you have tried to get it back via recovery form, but it was declined due to insufficient info.
We know how important it is to get back into your account, and we appreciate your efforts in trying to resolve this issue. Please answer these questions to help us isolate the issue further:
- Are you using a personal or a business account?
- When was the last time you successfully accessed the account?
- What is the exact error message you're getting when signing in to msft.it/6054bL1qg?
- Do you still have access to the security information (alternate email address or phone number) to receive the password security code?
- Is the two-step verification enabled?
We'll wait for your reply.
Hi! We haven't heard from you yet. Do you still need assistance? If so, please answer the questions in our previous response so that we can assist you.
Thank you for contacting our Social Media support team. Stay safe and have a nice day.
@@MicrosoftCustomerSupport
So since the account I used it for Xbox gameplay only, it's a personal account.
I believe in around 2018-2019. Somewhere around there.
Well, since the account is on Xbox, I keep getting the message asking for my password. Which I don't remember since it was never brought up and I was instantly signed in until now.
No, I had a whole change with my security information that was on that account.
Lastly, two-step verification is not enabled.
Thanks for informing us, we appreciate your reply. We also apologize for the late response. Since you've mentioned that you forgot your password, we suggest that you also try to check the devices you’ve used to sign in with your account to see if the password has been saved as a workaround. You can follow the steps below on how you can check it.
If you used an iPhone, you can check if the password is stored. On your iPad/iPhone, go to Settings > Passwords & Accounts then check if the Autofill feature is enabled. Tap on Website & App Password to view the saved passwords.
If you used a Windows PC to sign in, you can check the control panel if it saved your Microsoft account’s password. Here’s how:
1. Press Win + R to open Run.
2. Type inetcpl.cpl and then click OK.
3. Go to the Content tab.
4. Under AutoCompleted, click on Settings.
5. Click on Manage Passwords. It will then open a Credential Manager where you can view your saved passwords.
Additionally, since you've also mentioned that you use your account on your Xbox, you can also use this article: msft.it/6051bFBK3 to recover your lost Microsoft account password.
We hope this information helps. Feel free to update us with the results.
Hi there. We hope you're doing good today.
Just a quick follow-up. Is everything fine now? We'd like to ensure that everything has been sorted out. If you still need further assistance, please feel free to get back to us.
Recently, you've reached out to us about trying to recover your Microsoft account. You've mentioned that you already forgot your account's password. The easiest way to unlock your account, just to follow the instructions on the sign-in screen and select where we can send you a security code, which isn't possible on your end since you no longer have access to the account's security information.
We also suggest trying to check the devices you’ve used to sign in with your account to see if the password has been saved as a workaround. You can follow the steps provided above. Were you able to perform that?
If that doesn't work on your end, we advise that the account recovery form: msft.it/6052bFoaM is meant to be the last option to get you back into your account. It works by asking questions about your account that only you could answer. Then, the automated recovery program reviews your answers and responds within 24 hours with either instruction to get back into your account or a denial. Here's an article: msft.it/6053bFoa3 that walks you through the account recovery process, and offers tips and tricks to help get you into your account as quickly as possible.
We know that this account is very important to you; however, we have exhausted all steps and recommendations available to assist you in recovering this account. Microsoft places the security of all accounts as a top priority, and therefore, we are unable to further assist recover this account without proper verification.
In line with this, we suggest that you create a new Microsoft account: msft.it/6054bFoaO while you are still in the process of recovering the old one.
We hope you've already done that and that everything is sorted now. If you still need additional help, please feel free to get back to us.
Thank you for contacting the Microsoft Social Media team. Please stay safe and continue to be healthy. ❤
I looked up microsoft doesn;t care, and found this.
That's apropos.
I lost my old email and when I try to recover my account it sends a code to my old email that has been deleted
My mother has completed the recovery form fully 14 times. It's always rejected and she has important information she cannot access. I've completed the form from a different location for her too and it still doesn't work.
Help i cannot get in to my school account for teams
And if i enter the password its wrong and the admin approval for reset is on but i am afraid to disturb anyone, help
Hi, Shieldon. You need to have an office 365 education(student) license linked to your school account to access MS Teams organization. Please contact your IT department, Microsoft Teams administrator to assign a license to your account. They have the information to your username and password. Thank you for reaching out.
@@MicrosoftCustomerSupport oh i just clicked the email button on teams and it emailed our admin, thanks for responding!
That's great news! We're glad that this has been sorted out. If you need further assistance, we're just here for you.
By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6052T7h4n. Thank you and have a great day😊!
hey do u mind if i asked how you got the admins approval i’m struggling with the same thing
@@angleslikeyou537 basically, email your schools IT department or get contact with your teacher and kindly ask them to reset your password and they will give you a new password
It says microsoft account doesn't exist please help
it says when i put the email in it doesn’t exist but when i try to make a new one with the same account it says “this email is apart of a reserved domain” what can i do now because i need access to the account
does it take longer if it works? Because i tried it like 15 times and it replied right away and it was not enough. but then i remembered more about my account and it is taking longer
Hello I forgot my email to my Microsoft account is there a way I can still recover it?
@Justin Bill fake account, you scammer
Is there any way to recover my account without entering pervious password column since there's only one password that I had set for this and that's the one I forgot. Also no communications had been made with any others
Hello! We understand that you're having some concerns with recovering your account, and we're here to help.
If you have a Twitter account, you can follow us through @MicrosoftHelps and send us a Direct Message to further assist you with your concern. If not, you can always visit msft.it/6053pajr9.
Hi Femy! How's it going?
We want to check back with you as we'd like to make sure that you get the assistance you need. You recently contacted us for assistance in recovering your account, and we advised you to tweet our Microsoft Social Media support or visit our Microsoft Support site.
Are you able to get in touch with our support?
Please let us know, and we'll be glad to assist you further if needed.
Also, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6056pxKmp.
Thank you in advance!
Stay safe and healthy. Have a great day!
-Rom
@@MicrosoftCustomerSupport
First of all I don't have a Twitter account and how can I contact admin or get help from admin to recover my account. Is there any mail ID or anything to contact.
Hi again, Femy. Just to clarify, is your Microsoft account created by a company/work or school/university? What error are you getting if you'll sign in to your account in our website: msft.it/6055pxivc?
If you don't have a Twitter account, you may also send us a message in our Facebook support page. This is for us to assist you better with your account query.
Have a good one.
Hi again, Femy. We hope you're doing well.
Just a quick follow up, we asked you some questions in our previous reply for us to assist you further with your query.
We also informed you that you can also send us a message in our Facebook support page. We hope you're able to reach out to our Facebook support team.
Take care. Cheers.
riddle me this on my xbox acc I cant sign in to it, its block because of secure purposes when I have to put my xbox live id how am I gonna look at it if my account is blocked? this isnt much of a riddle ._.
This should have never happened in the first place you cant treat people this way!!!
I’m trying to add my outlook account, and it says “this account doesn’t exist” so I make a new one with the same email, and it says it’s taken 😐
yahoo did this to me too. idk why email provider always treating users like a dumb. have you gotten the solution??
@@adityaarnanda7020 not yet
Exactly what's happening to me
Same.
Ok so the problem I’m having is I’m in college trying to login to their website and every time I do it redirects me to login to my Microsoft account but every time I try it keeps say couldn’t sign in try again
I can't login so badly , i've been stuck in this loop for a long time, why couldnt i just verify my own account with the same email i used.
Microsoft please help I have a lot games on my account they are asking for the password but I don't know it and went on the website to change the password but it says account doesn't exist.Please help
same
For anyone interested, once you've verified who you are, they still won't let you access your account.
EXACTLY
@@jasonsnow6750 SCAM
@@jasonsnow6750 there so many which 1
Yes, I hate Microsoft so much.
True. 😔
Microsoft please help i tried to file recovery form but the problem is i didn't change the password and didn't send any emails so i contacted Microsoft support through tweeter all they said is do the recovery form again
PLEASE HELP
Same here 😓🤷♂️, and your have your email account back or still in block situation ?
I bought a laptop with an office product key 3 days ago. I created a new outlook account. After one hour i forgot my password. I selected the forgot password option. How do I know the subject line. Now I entered the product key office pack. It is showing the sign in page.
THIS IS SO WRONG ... The worst part is that you cannot even speak to anyone or chat about account recovery, the only option you have is to fill out a form that leads to nowhere.
Hello Microsoft! I forgot my email-adress and have not 2FA. I know the Username and the Password. I tried everything to play with this Minecraft, but nothing worked. I asked you per Support, but I had not a real answer. What can I do? Please help me!
I think we need to give up on that shitt there js no help i think but we need to keep trying to unblock our acounts ... if there js a luck we will find the way otherwise buy buy email account 🙇♂️
@@romankhan9120 yeah. I think, this is sadly true! Thank your for your answer and your tip!
I've had an XBox Series X since December and everything was fine up to a few days ago when it wouldn't allow me to sign into my XBox Live account.
It said I should go to XBox's support site and when I try to log in there I get the message "Something went wrong and we can't sign you in right now. Please try again later. The Microsoft account login server has detected too many repeated authentication attempts. Please wait a moment and try again." making it impossible to even contact anyone beyond the Virtual Support which doesn't offer anything remotely related to my issue. I can't even get the site to set up a call for support.
I need to talk to a real person. Does anyone have any suggestions?
im super confused i just created an micsrosoft account and then i try to log in in my inbox to have my microsoft account inbox there but it tells me it send a verify code to my gmail? i dont have a inbox for my new account i created how am i suppose to get an inbox??
I just lost access to my entire Xbox account and when I try to log into Microsoft it says my email doesn't exist??????
Hi.
We apologize for delayed response. Base on our understanding, you can no longer access your Microsoft account. No worries, we'll do our best to help.
You can try tips on this page: msft.it/6055pilTW on how to find or recover your Xbox/Microsoft account.
Let us know how it goes.
Hello.
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6058pcurI
Thank you!
@@MicrosoftCustomerSupport bruh stop locking peoples account for no reason
@@milk_thief5018 This microsoft doesn't help because my account has been blocked since february and I can't access my account or recovery forms.
You can’t answer these questions correctly even if there correct. Thanks Microsoft for not letting me access my email I’ve had for 6+ years. While also not letting me access my Xbox game’s I’ve paid for. Thanks again Microsoft for not helping in anyway except your broken form 👏👏👏
I have access to my account, but i don't receive the mail with the cerification code to my account when I try to login.(I have passeord and mail wroking) What do I do?
(I don't receive mails from Microsoft in general)
Its crazy how i have the account on my xbox with the passkey to get into the xbox and my games in physical format that i can still access and despite this an agent in ms support cant do anything but make me redo the recovery form…
They'll make you redo the form so many times to a point where you can't recover your account back.
I am locked from my account and it’s been like this for a week I have tried to contact you guys but still no response I filled the form and everything and nothing
Same :(
Microsoft is worth 100s of billions and yet that cant hire one human to talk too......unfreaking believable.
@@GingerBeard31 I agree
@@GingerBeard31 agree !
Im stuck in the loop now like everyone else.... THANKS!
Me too after trying for 1 week it just keep sent me reset password email i just need to unlock my acc lol
Hi! We understand that you need help unlocking your Microsoft account, and we appreciate your time and effort in trying to do so. We're here to assist. Kindly answer the following questions for us to assist you properly:
1. What is the exact error message that you receive when you try to sign in your account here: msft.it/6050drw3i?
2. Do you still have access to your recovery email address or phone number?
3. Do you have any active Microsoft subscriptions tied up with your account?
4. Have you already tried filling out the account recovery form?
We're looking forward to your reply.
Hello there. You recently commented on our post because you needed assistance in unlocking your Microsoft account. We’ve asked some questions to further isolate your concern and provide the necessary solutions, but we haven’t heard back from you.
Should you still need assistance, don’t hesitate to get back to us. Have a great day!
@@MicrosoftCustomerSupport I need help too Ive forgot my password and the reset asks what email I last sent but I haven’t sent any as it a new business account and I need it back asap
@@MicrosoftCustomerSupport please help me access my old email
So if I'm not able to recover my old Microsoft password or reset it because I never get a verification code, so does this mean I can't play any games on my new Xbox Xseries because I can't log in?
We apologize for the delay in our response and thank you for reaching out to us regarding your query about recovering your account access once you're having issues receiving the verification code to reset your password. We'd love to assist you with this. Let's start by informing you that in order to access Microsoft products and services, you need to be able to sign in to your Microsoft account and there are a few different reasons why verification codes might not always arrive, so make sure you've supplied the correct phone number for your account and that your mobile provider isn't blocking SMS from Microsoft. You can also check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address, and mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.
If it's still the same, our best option to recover your account is by filling out this account validation form: msft.it/6055d3BK1
You will be asked questions that are unique to the account you're trying to recover, which will protect your account and its information. You can attempt to retrieve your account up to two times per day.
After passing, you'll get an email at the alternate contact email address you provided with a link to unlock your account.
Feel free to comment if you have further questions or clarification on the provided information. Thanks and have a safe day ahead.
Hi again, Hats1976.
How are you? We hope that you're doing well. Just doing a quick check with you just in case you have other Microsoft related concerns that you may need an assistance.
Regard to Xbox Series sign in concern, we informed that you really need to recover your old Microsoft for you to log in to it. You may also create a temporary Microsoft account while you are trying to recover the affected account. In this way, you may access Microsoft apps and services.
For account recovery issue, we informed you that you need to fill out the recovery form if you already forgot your account's password and can no longer access the security associated on your account (alternate email or phone number).
We also informed you some workarounds such as checking other email folders and see if email from @accountprotection.microsoft.com has been sent on your end (verification code).
We hope we are able to provide all the details that you need. Furthermore, we look forward to talk to you again if ever you’ll need assistance. Thank you and stay healthy.
@@MicrosoftCustomerSupport I got it. I actually locked myself out of my account because it had been a few years since I used it and I entered wrong passwords. I waited over night and was able to reset my password the next day. I'm enjoying my xbox series X.
what if i’ve already activated 2fa and still can’t get into my account
Hello. We know how important it is to access your account. We're here to assist you further.
You mentioned that you already activated 2fa and you still can't get into your account, just to confirm, have you forgotten your password? If not, can you tell us the error that you're getting if you'll sign in to our website: msft.it/6056nxH1w?
Can you tell us when you activated 2fa, is this prior to you losing access to your account?
Keep us posted.
@@MicrosoftCustomerSupport I’ve tried forgetting the password but it still doesn’t work. I have no access to my account at all because when I try to log in it keeps asking me to approve request through the microsoft authenticator app, but I can’t access that as well because it’s asking to approve request from the app where those requests come to. And yes this was prior to me losing my account.
I hate this sooooo much, I've filled this out multiple times just because they won't send me a verification code via phone and I can't do anything. Microsoft is by far the worst thing that's happened to me in all of my life
i cant even acces my account my informations are not enough to verify me as the owner ... like wtf i cant even access my pc now after updating it to windows 10, and the useless hotline isnt helping at all
@Shawn J Pope please who is that
*dark_toolz* was super helpful with mine
Hello I am a student and my school gave me my microsoft email and pass recently I change the password and I forget it I tried to reset but it did not work and there's a note saying If you've turned on two-step verification, you can't recover your account this way.
I can't get into my account with R1000s woth of games and 36K gamercore and it has the same error as in the video its also used for my dads business and has 2 subscriptions running please help?!
Hi there! Our apologies for the late message. It appears that you need help signing in to your Microsoft account. We understand the importance of accessing your account because we all need and use our accounts on a daily basis. Also, we value your customer's experience, and we want to make sure that your hard-earned money won't go to waste.
Please allow us to ask the following questions first, so we can assist you accordingly:
1. Do you still remember your password for the account? Please do not give out your password. (Microsoft will never ask for it.)
2. Do you have access to the security information (alternate email address or phone number) that you have associated with the account since you created it for account recovery purposes?
3. Is your two-step verification enabled?
4. Can you recall the last time you were able to access your account?
5. Did you recently log in to your account from a new location or device?
6. To make sure that we have not missed anything, may we know if you have already filled out the online recovery form? If yes, please tell us the exact result.
7. Which specific subscriptions do you have on your Microsoft account?
We'll be here for you.
Hi there! Our apologies for the late message. It appears that you need help signing in to your Microsoft account. We understand the importance of accessing your account because we all need and use our accounts on a daily basis. Also, we value your customer's experience, and we want to make sure that your hard-earned money won't go to waste.
Please allow us to ask the following questions first, so we can assist you accordingly:
1. Do you still remember your password for the account? Please do not give out your password. (Microsoft will never ask for it.)
2. Do you have access to the security information (alternate email address or phone number) that you have associated with the account since you created it for account recovery purposes?
3. Is your two-step verification enabled?
4. Can you recall the last time you were able to access your account?
5. Did you recently log in to your account from a new location or device?
6. To make sure that we have not missed anything, may we know if you have already filled out the online recovery form? If yes, please tell us the exact result.
7. Which specific subscriptions do you have on your Microsoft account?
We'll be here for you.
Hello, there. We've yet to receive any feedback from you and would like to inquire if you still require assistance with your account issue. Please don't hesitate to provide the details we requested, and we'll be here to support you in every way we can.
Thank you for your time, and we wish you a wonderful day ahead!
This is possibly one of the most stupid systems I have ever fucking seen.
Bruh I just lost over a 8000 dollar steam account cause of Microsoft bruh I had all sorts of csgo knifes and tf2 unusauls all because I can't remember my password and Microsoft help won't let me get it back because it says I don't have enough information so I spent thousands on steam and lost it in a day thanks Microsoft
I bought new laptop so i made new account ,so for recovery i dont have previous password ? And i had already submitted 20 30 times recovery form about my sent email title and reciever email
Yet , i failed to do
My biggest loss is my preinstalled ms office now not working.
Same issue with me, have you found any solution??
Hi there,
I suddenly couldn't gain access to my account due to someone else trying to access my account. I had to verify my account and have no luck as I accidentally put the same email address as verification method and didn't put my phone details as well. Is there a customer number that I can call ? I filled out the form several times now but it keeps getting rejected. I can provide passport, license and any other information that you require.
Hi, Han. Thanks for reaching out. We understand that you are having issues accessing your Microsoft account. We'll do our best to help you sort this out. First, please tell us more about this issue by answering the following:
1. Do you still have access to your current password? If not, what is the error you are getting when you access this link: msft.it/60569z6LI?
2. Have you tried to fill out the account recovery form (msft.it/60579z6LL)?
3. Have you received any notification about any unusual sign-in activity or unauthorized changes to your account?
We are looking forward to your response.
Dear Gerard_Ethics , I'm very grateful for your help in recovering my lost account, this is me saying thank you....
Hi there,
I can log in but asks me to verify that its me. I made this when I was a child so I used the same email address as verification so no way I can verify when I cant log in. I tried filling out the account recovery form but failed both times. I had to verify myself as hotmail detect unusual sign-in activity. Can you please let me know if I can talk to customer service to sort his out ASAP ?
@@MicrosoftCustomerSupport
We appreciate your response in where you are receiving the unusual sign in activity error when attempting to sign in, and you had attempted the account recovery form with no success. We know how important this is to you. Allow us to assist you further.
You might be experiencing the unusual sign-in activity as a result of switching devices or an unfamiliar location, and thus you are being prompted to verify your account to keep it secure. You can still try to update the account security information by following the steps below using a known previous browser or location:
1. Open a new internet browser and visit this link:
msft.it/60589z5ZK
2. Enter your email and password. If you were not asked to log in, possible that you are automatically logged in.
3. Select "I don't have any of these" then, select the "Next" button.
4. You should be getting an option to add security info. Enter a phone number or an email, click "Next," and follow the on-screen instruction. Once added, you will be informed that the new security info can be used in 30 days. When you remove all your old security info and replace it with something new, your Microsoft account is restricted for 30 days. During that time, Microsoft will send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your information.
As your reference, here's an article for Security info change: msft.it/60599z5Zz
If you require any additional help, don't hesitate to get in touch with us.
Hi there, Han! We haven't heard back from you. Hope you are doing well. Just a quick follow up if you still need assistance about the issues you're experiencing with your login. Feel free to send us a message again if you need further assistance. Thank you.
i am not happy, they wont send me an email.
Have you resolved it
Amazing work at #Nellyhacktoolz1 💯 am very greatful bro..
And bullshit like this is why I switched to PlayStation lmao
The fact that makes this better it's not even a real person that reviews your account recovery it's an automated system.
If I don't get my account back, I will GLADLY switch over to Playstation with no problem at all.
I cant fill the form because i didnt send any email to anyone, i had my tiktok account connected to it, can u pls help me?
What do I do if I don't know the email registered to the account?
*Keinhackz* on π$tagram helped me out he's the best I can recommend
it keeps saying i dont get approved because i have no clue on what emails ive sent etc its ridiculous
Have you resolved it
Thanks to *Bilytools* on !n$tãgrãm. I thought all hope was lost he helped me recovered mine within minutes.
I've done it now, luckily all my old emails was still on my laptop. I only noticed when I was trying to set my laptop up to a new email account
baker contact Donald for help
Feeddonald @gmail com
I love how Microsoft stopped responding to comments because everyone is having the same issues (ie can't reset password because they "don't have enough information"). I just got a new phone, and of course, am having the same issue. Tried lime 20 old passwords and not a single one was "right". I guess I have to make a new email, change all my login information on EVERYTHING because literally no one from Microsoft is going to help. And screw that stupid form. It doesn't do crap.
I don't know what's taking so long. I gave them proof and a bunch of information that I was the account owner, and it said we found you to be the account owner, but I haven't heard back from them yet. I'm waiting on them to unlock my account 😒
Apologies for the late response. If you haven't heard back the support team, we suggest that you send them a follow-up request. In this way, the support team will be flagged that you still have an ongoing issue.
Your patience and understanding related to this matter is highly appreciated.
Let us know how it turns out on your end.
Hi again! How are you today? This is to check how things are because we haven't heard back from you, and we want to make sure that we leave no customer behind.
We've recently informed you to send our support team a follow-up message from the email that you received, so they can be informed about the urgency of your account reinstatement. We'd appreciate if you'd send us an update, as we're here to help you further.
Thank you and always take care.
@@MicrosoftCustomerSupport They keep denying my request even after i give them all the information that i know
@@MicrosoftCustomerSupportno help
I have created new Outlook account and it has been used everywhere now but I have not send any emails its frustrating that I have filled recovery form but it's just saying no enough information
The thing is my account is tied to my email and phone number. I do not know the username or password.. it seems like as long as my account is tied to my phone number and email there is no way to ever access it, therefore I am permanently locked out of the new computer I just bought. I would create a new account but that will involve me changing my phone number. I'm not ready to make that kind of change. Should I just return my computer and give up the idea of ever having one again. That would be sad.
Hello, Ray. Thank you for bringing this to our attention.
We have seen that you forgot your username and password, but it is tied up to your email address and phone number. We feel the importance of getting access to it, especially since you mentioned that you are locked out to your computer.
Just to clarify, do you still have access to your alternate email address and phone number? If yes, we can try to check for your username using that information.
To do this, please refer to this article: msft.it/60589khSp.
Let us know how it turns out.
Hi, there! We hope you’re doing great. We haven't heard from you, so we want to send a follow-up message to check if you still need help with your Microsoft account. If so, please contact us at your earliest convenience along with the information we previously requested. Have a great day!
@@MicrosoftCustomerSupport from what I understand Microsoft won't help me with anything unlesss I pay a $45 a month subscription. All I had was one simple problem you could have helped me with in just one minute but I have to pay _45 a month? Hell no. Screw the account.
All thanks to the above name for a quick recovery
I am unable to access bitlocker recovery key....
Microsoft sucks...
My xbox overheats and havent used it for a couple years now, trying to find a way to connect my save files to my pc but I dont think my account even exists anymore and all my save files are gone, yet im still being charged for gamepass on an account that no longer exists
Hi Matt!
Thank you for reaching out to us. We understand that you are trying to recover your saved data on your account. Let's help you with that. Could you please provide the following information:
1. Do you still remember your Microsoft email address?
2. Have you tried recovering your account at msft.it/6050dvBvk?
3. Do you still have access on your security information?
We're looking forward to your response.
Hi there!
We haven't heard from you in a while. We'd like to confirm if you are still having an issue with your Microsoft account. If so, kindly reply with the information above so that we can assist you further.
All the best!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006dxYRE
Thank you for your time, and we hope that you have a great day!
Oh my god... I filled in the form with as much information as I have, and they still didn't verify it!
I don't understand, I never use crazy odd passwords, just variations of my original one!
I'm scared of losing the account... I won't be able to play Minecraft anymore... 6 years of fun and friends would all be gone in a second...
I tried 7 times already to no avail.
Edit: I got it back yay
@Shawn J Pope who
How did you get yours back? I just lost my account and I want it back
@@Pixel3572 1, dont listen to all these bots saying "X website" will help you. (Theyre trying to steal your info is my guess) 2, go to twitter and contact microsoft support through DMs. 3, go to microsoft community and say that your account has been locked, etc. Someone will answer your question and then they will probably take it into private messages. Imo i think microsoft community helped more. When you do get ur acc back, change your security info and everything, for me someone hacked into my skype so i detached that from my main account (once you get your account back, contact live support for skype and do this) All in all, it took me just over a month to get my account back which isnt bad since some have had theirs locked for a year/multiple months.
@@rl_1237 yea, if it took over a month maybe it’s just better for me to make a new Microsoft account and to finally detach that 5 year old iCloud account from everything, everything I get my iCloud involved things mess up. I just realized my problem was my iCloud account getting deactivated
@@Pixel3572 lol rip
Microsoft unironically forcing me to run pirated Win10 because they won't let me enter my account what a joke of a company
I have a huge problem with my microsoft account - i somehow have 2 profiles with the exact same email and password, but when i log into the account with the password it takes me to the second one - and the problem is is that my first account(original) owns minecraft, but the second one (which it redirects me to) does not own minecraft java and is asking me to buy it!! This is a problem because if i want to play regulr minecraft from the original launcher it takes me to the first account and i can play perfectly fine, but when i try to play minecraft from curseforge (mod installer) it says i can only play the demo, even though they are the exact same account!!! i press manage account on both of them and they take me to the exact same xbox profile and i have no idea what to do!
I've been on about 6 live chats today trying to get my account back since I randomly got signed out yesterday. And I keep getting sent to this form which I can't fill out considering I cannot remember the last email I sent and the subject of that email (about 6-7 months ago). This email means a lot to me, more than anyone could ever guess, and i CANNOT LOSE IT. Please help me :(
Hi there. We understand that your account was randomly signed out, and now you can't access it. You already tried Account Recovery, but it didn't work. We know how important it is for you to unlock your account. Let us work together and find the best way to help you unlock your account.
Please answer the following questions so that we can provide you with the best solution:
1. Can you please tell us what the error message is when you sign in to msft.it/6015dEVHD? It'll help us check and verify the exact issue.
2. Do you still remember your account password? If not, do you have a trusted device or browser where you have an autofill password? (Please be advised that we will never ask for your password as part of any support interaction.)
3. Is the two-step verification enabled?
4. Do you have access to the security info like associated email address or phone number linked on your account?
We'll be waiting for your response.
Hi there!
We hope you're doing well. We haven't heard back from you after we've asked questions regarding your Microsoft account concern. Please provide the details needed in order for us to assist you. Thank you and stay safe.
@@MicrosoftCustomerSupport
Hey! Sorry, I didn't see the notification.
1: It says I am blocked from trying more passwords.
2: No i do not, and I do not have an autofill since i created this 7-8 years ago on an iPad.
3: No
4: No I don't. The phone number attached was our old home phone number but we have recently moved and no longer have access to it.
Thanks for providing us with these details, and we apologize for the late response.
We know how important it is for you to regain access to your Microsoft account; however, please be advised that the account recovery process is fully automated, and it requires that you provide most of the information asked. This also prevents us from accessing, making changes, or processing recovery for any Microsoft account.
Since you don't have access to the associated phone number set up on your account, the best option that we have is for you to continue filling out the account recovery form: msft.it/6057iX6nl. The recovery form is meant to be the last resort for users who are locked out of their accounts without any means to verify their account ownership. To help improve your chances of successfully recovering it, you can check out our tips and things you need to consider at this link: msft.it/6058iX6nm before answering the form.
Your patience and understanding are highly appreciated.
I got locked out of my account yesterday I filled the form in perfectly with all emails etc asked for I was on three live chats then I decided to submit the form again with only the first page of information name, DOB etc and filled nothing else out clicked no to Skype and Microsoft subscriptions then got verified instantly. I am baffled at this system
Google password recovery is way better than this. In this situation it gets difficult to remember. Like how the hell can you remember your previous passwords when you cant remember the latest one. Email and then subject??? Really?. Kudos to microsoft
I've recently migrated my Mojang account to a Microsoft account to play on Minecraft java edition but my account got locked after a day of playing Minecraft for "unusual activity" Unusual activity for what? Playing Minecraft? I also do not have a phone number or have a trusted family member or friend to ask for their phone number. This is outrageous, I just wanted to play minecraft.
Hello, Helen. We understand that your account is locked due to unusual activity. The error implies that the account might have been accessed from a different platform, device or region. As such following the prompts on how to unlock is the best solution in unlocking the account as recovery is handled by an automated system that prioritize the rights to privacy and security. It guarantees zero human intervention in account recovery for maximum protection.
Let us know if you have further clarifications. All the best.
@@MicrosoftCustomerSupport It only allows me to unlock it by using a phone number but like I said I don't have one or can use a friend's or family member's phone number. Why couldn't there be another way to unlock it without using a phone number? Not everyone has a phone, or a phone that can receive text messages. You guys should make another way to unlock an account. Also, I don't understand how my account was due to unusual activity. I have only logged into my Microsoft account on one device and platform, all in the same location, and all I did on that account was play Minecraft. Other people are having this issue too.
@@MicrosoftCustomerSupport This does not exist and it was none to help. Your support sucks because my account is locked. Please i want to put e-mail to unblock my outlook account. 😭🙏💔
@@MicrosoftCustomerSupport Your company stole a game I owned from me. How can you mess this up so badly. I really don't believe one word of "we won't give this number to anybody". I'm using the same computer in the same location, and it's literally made only to transfer my minecraft to. HOW IS THAT SUSPICIOUS - YOU TOLD ME TO DO IT!
@@MicrosoftCustomerSupport false.
I haven't been able to get back into my email account for nearly a year now .. this is soo ridiculous..ive had this email for nearly 10 years if not more .. and now been forced to make a new one because if questions like who did I last email. Im now using gmail and will never go back to Microsoft
I got my Microsoft account verified after filling in the form, they sent an email to my chosen email address with a password reset link. But I'm struggling with the link, takes me to a page where I have to fill in the account name (email/phone/Skype), when I type my account name and click next I get an error saying the code is invalid. It's not asking for a code though?
Thanks for reaching out to us, Stephen!
We understand that you need assistance regarding the recovery email you received upon your successful account recovery. We're going to need some information that is not allowed to be posted here for security purposes.
We recommend sending us a Direct Message on Twitter, so we can assist you further. Kindly send us a DM on this Twitter handle: @MicrosoftHelps. In addition, please provide us your Twitter handle, so we know that you're the one who message us.
Thanks for understanding, and have a wonderful rest of your day!
Hope you're doing good today, Stephen! This is just a quick follow up on how it has been.
You reached out to us because you're getting an invalid security code error message after successfully filling out the account recovery form. We advised you to contact our @MicrosoftHelps support team via Twitter as your concern may require personal information.
We hope that you're able to get in touch with them, and everything's sorted now. Feel free to contact us if you have other Microsoft-related concerns. Have a wonderful day, and stay safe!
Thanks for the response I appreciate it, I've not managed to resolve the issue just yet as I don't have Twitter to direct message the Twitter handle
You are very much welcome!
We're glad to know that your issue resolved.
Should you need our assistance, please don't hesitate to get back to us anytime.
All the best!
@@MicrosoftCustomerSupport The issue is not resolved unfortunately. I do not have Twitter - how else can I contact you please?
🔝🔝Her services are 💯 guaranteed
0:09
I cant log in to anything that has to do with microsoft... I tried logging in to my xbox game app ( on PC ) and it just loads endlessly so as the microsoft store and the the websites...
I cant even talk to any of the support since I cant log in to anything
I have sent you a DM to xbox support on twitter but im in of help
what if you remember your Gmail and your password but not what do you put in to unlock computer I plan on getting a computer in the future is the passcode and the password the same thing?
Hi there, Brandon.
Thank you for reaching out to us. We understand that you have concern if the passcode and password are the same for you to unlock your computer. We'll do our best to address this concern.
Please know that passcode is a numeric code (PIN) that you can use to log in to your computer, while password is a set of special characters, letters and numbers.
We hope that the information we shared holds good.
@@MicrosoftCustomerSupport what do you do if you forgot your passcode
Thanks for your question Brandon, we highly appreciate it. Please be advised that when you forgot your passcode, you can definitely reset your passcode. To better isolate your concern, can you send us a screenshot of the error message you're getting? Are you trying to sign in to your PC, Microsoft Account or Local user?
We will wait for your reply.
Good day! How are you doing? We hope this message finds you well. We haven't heard back from you, so this message is a quick follow-up to check if you still need our help regarding your inquiry about resetting your password in the event that you forget it and to unlock your computer should you ever buy one in the future.
If in case you still need further assistance, or you have other Microsoft-related concerns, feel free to write back, so we can utilize all our available resources in helping you. Take care always!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6001iV7Rz
Thank you for your time, and we hope that you have a great day!
Bro worst damn help i ever seen