I would recommend that when a different video is referenced that a link to the video being referenced be left in the description. This way I dont have to search again for the video be referenced in the one I am watching. Otherwise, I have found these videos more than helpful!
Hi Joe, thanks for sharing your feedback! The video team does do this with our more recent videos, but I've passed along your comment all the same to make sure this is kept in mind. It is so useful! Thanks, and glad you find the videos helpful!
I would highly recommend buttering the bottom of the drain base with thinset. It will make the bond much better with the deck mud. I wish schluter would make the bottom of the drain assembly with a texture to help the bond.
I think what is missing from this video as well as many others and the documentation, is what is the minimum hole size required for the drain. I made a totally stupid newbie DIY mistake of taking the drain out of the box, measuring the pipe O.D., what happens to be around 2.5", and proceeding to purchase a 3" hole saw. I neglected the shoulder of the drain, which has a considerably larger diameter. The videos state to not make the hole over 5", but neglects to state the minimum diameter required. With some calipers I was able to determine that the shoulder diameter is about 4.375". So after I mortared the plywood flooring and set the pan in place, I had the unpleasant surprise of realizing the drain did not go all the way in due to the 4.375" shoulder. After the fact I did find find the template provided but it was too late. Turns out the template measures 4.625". So if you're new to this, a 4.5: hole saw should be the minimum size required, just make sure you center it well. If you want more wiggle room, but a 5" hole saw.
Thank You! I looked all over for that exact information. I hate when the company expects you to watch a video for informaiton which should be in written material someplace.
Companies dont want to pay for written material, they want us to search videos and waste our time. Its maddening how these corporations make it hard on the installer. I blame a lot of it on Globalism. Europe forces companies to write directions in all the languages that Europe speaks, and since we buy and sell to the a lot, it affects us now. They wont make directions in English for America, its maddening, but blame corporate globalists who dont know the difference between a trowel from a float.@@randyhermann9347
So glad I read the comments thankyou and yes, the kerdi drain itself is shaped like a funnel! the ONLY reference in the video to this issue is visual, seriously Schluter? The plywood hole around my plumbing pipe is far too small and will need to be enlarged again, thank you for the measurements....something the company should have mentioned, not even sure if my plumber would have realized this when we go to install.
Once you have your length of pipe determined, why can't you just put down the tray and thinset the drain in like normal? Why do you have to break away the drain support from the tray?
Hello Sam I am! You can install the whole tray with thin-set like normal. The video was showing instances when the drain install needs to be left for the plumber to install because of local plumbing codes stating that the plumber makes all glued connections. The tray may be installed later in these cases for various reasons. Hope this helps!
Great video... thank you! When you set the drain height using the detached center section, it appears that there was not space considered for the mortar added to the floor and top/bottom of detached center section. Did you add additional height when setting the drain? What about when you set the pan... will the mortar below the pan make the pan too high compared to the drain height?
Hi Jeff! When we install the center section, it is a very small amount of thin-set (as shown). This is the same when setting the tray. Both are taken into account and should end up at the same height. Hope that helps! 🍊
Are the spacers included with the drain the same height as the cut out that comes with the pan? As in, if i have both the set of spacers and the pan cut out, they are interchangeable for determining the drain height?
Hi Amanda, yes, they are approximately the same thickness. Keep in mind that there is one tray that uses a thicker spacer (KST965-1525S, with a 1 1/2" perimeter height). Please see the Shower Installation Handbook for complete details.
What if my drain pipe isn't exactly in the center where the shower pan hole is? It's off by 1/2" inch. Can I cut into the Schluter shower pan a bit to move the center hole to be offset to match? I don't think it will effect the slope for the water to run into the drain.
Hi Eileen, We would like to put you in touch with your local Schluter rep here as there may be some variables to consider. In this case, please send an email to social@schluter.com. Please include these details along with your zip code and phone number. Thanks!
Short answer is yes you can trim the pan a little. Conversly, if the pan isn't wide enough to reach the other wall theres a way you can pack it with deck mud (the seal with kerdi). Very flexible.
Hi there, you would need to contact a local plumbing expert to discuss how to connect the drain using a reducer. You also need to check local codes to make sure the pipe you have is big enough for your shower. Hope this helps!
Hi there! Unmodified thin-set or any Schluter thin-set will work. The thin-set in this case is used primarily for support, so the bond is not crucial. Hope this helps!
Hi Sarah! We offer a special drain that can work with a tub. You can call Customer Service and they can provide you with the information you need to purchase that. You can reach them at 800-472-4588 (US) or 800-667-8746 (CA).
Hi there. Thank you for your question. Yes, the shower try can be installed over concrete board underlayment as long as the underlayment is clean, even, and load bearing. Please note that the structure must be designed and built to meet the building code requirements applicable in your area. This may require the services of a qualified design professional (e.g., architect, engineer, etc.). Hope that helps!
Hi there. We recommend asking this question to our Customer Service team. They'll be able to ask you more questions about your specific project to give you the most accurate answer possible. They can be reached at 800-472-4588 (USA) or 800-667-8746 (Canada). Thanks!
Hi there! The KERDI-DRAIN has either a 2" or 3" outlet and would generally be selected based on the size of the existing drain pipe. The P-trap should correspond with the pipe size as well. You can find dimensions of our KERDI-DRAIN flange outlets in the Shower Drains technical data sheet : chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/sccpublic.s3-external-1.amazonaws.com/sys-master/images/h1e/h44/9522156011550/Shower%20Drains%20Data%20Sheet.pdf Hope that helps!
Hi there, yes, the PVC KERDI-DRAIN glues to standard PVC 2" pipe with PVC glue. We offer both PVC and ABS drain options based on the pipe you will be connecting to. Please give our Product Support team a call directly if you'd like to get into the details of your specific project more closely! 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
Hi Matt, we're always careful about answering project questions online without all the details, so you may be better off giving our Product Support team a call to discuss your project in more detail. Based on the info you provided, you can either replace a section of the subfloor or put another layer of equal subfloor thickness over the top of the current subfloor. If you are using a curb you shouldn't really notice the extra layer. Again, would recommend you give our team a call to discuss in more detail. 800-472-4588 (US) or 800-667-8746 (Canada).
Hi there, The "No Access to Plumbing" video primarily targets the situations where a plumber will be installing the drain at a different time than the tray. That's the main reason the drain would need to be installed first. Otherwise, the tray can be installed at the same time the drain is glued in. Hope this helps!
@@schlutersystems1 Ok thanks! And what if I am doing a tub conversion and the piping below is 1.5 inches? Can I use a reducer with the 2 inch kerdi drain?
Hi Schluter, what is the minimum height needed between the top of the flange and the subfloor? Mine is currently installed and sitting roughly 3/8 in. above the subfloor which is not ideal it seems. Is there anything I can do to avoid having to rip everything out and start over? I'm hoping I can apply additional thinset between the top of the flange and kerdi membrane collar to increase height and level with tray. I have called Schluter customer service on this but haven't been able to get an answer with 100% certainty. I appreciate the help!
Hi Henry, this would be good to discuss with your local Schluter rep if you're looking for more input. Can you send through your city and zip/postal code, and I can send through the name and contact info of your rep. You can email us at social@schluter.com with your info. Thanks!
Hi Zia, Here it sounds like we could use some more details. Could you give our Product Support team a call? They are able to get you in touch with your local rep as well! They can be reached at US: 800-472-4588 or CA: 800-667-8746.
Hi Maurice, the diameter of the hole should be 5" (125 mm) maximum to ensure proper support for the tile assembly. Please feel free to give our Product Support team a call directly if you'd like to discuss your project in more detail. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
Anyone with experience know if that drain can go without the spacer and directly on a concrete slab with thin set underneath it and then a mortar bed with slope over it?
Hi Jose. The drain does need to be installed over the spacer or mortar so there is proper support under the flange. The flange also needs to be installed above the mortar so the fleece can bond to the KERDI waterproofing membrane, which will create a waterproofing seal above the mortar and prevent the mortar bed from becoming saturated. See the INSTALLATION section of the Shower Installation Handbook for more details. Hope this helps. sccpublic.s3-external-1.amazonaws.com/sys-master/images/h8c/h92/9346680815646/Shower%20System%20Installation%20Handbook.pdf
Sorry to keep you waiting on this.... Yes, as long as there is room for the flange and the substrate is slopped towards the drain, this technique will still work for a side placement.
Hi Racheal, it will depend on how the drain is set up in the concrete. If there is a box out, you can follow the instructions in this video: ruclips.net/video/Swj264jRu1E/видео.html If not, you would either need to build up the substrate around the drain to accommodate the height needed to install the drain or have the concrete chipped out around the pipe. You can contact Customer Service to discuss your project in a bit more detail and they can advise from there. 800-472-4588 (US) or 800-667-8746 (Canada). Hope this helps.
Schluter has been scaring my clients when they realized the final 💰 costs 💰 ! Fortunately we hav great low costs products from Homedepot and Lowe’s such as hardbackers for the wall showers ! Also they have great strings sylicon caulks for 1/3 of price of Schluters brand (try to imagine 1 sylicon caulk tube around $30 bucks each or more than that )! How about the Schluter wall showers $150 bucks /per sheet 🤯🤯🤯 I think they’re trying to goal on high level consumers ! It’s time for the Chinese discover this “opportunity” and do something with quality and popular prices
What consistency are you using for the thinset? Allset for example that I’ll be using can be mixed thinner like you would use for adhering the membrane or thinker for setting tile. Thanks!
Our products are sold through our dealers. Here's a link to our Dealer Locator to find one close to you: www.schluter.com/schluter-us/en_US/store-finder Hope this helps!
Hi, how do I determine the length of pipe needed to connect the kerdi drain to the plumbing drain below the subfloor? When my plumber comes to install the drain pipe, how far under the top of the sub-floor should I tell him to cut it? Whats the math ? Is there some type of equation? I remember when I went to the kerdi training class several years ago, the instructor mentioned a number, maybe 2 5/8", or something like that, but, he said Schluter didn't have an "official" number.... Or, if the plumber runs the drain pipe wild, and I use an inside pipe cutter, how far down should I make that inside pipe cut below the sub-floor? Thanks...
Hi there, can you give our Customer Support team a call directly to discuss your specific project in a bit more detail? They can advise after they ask you some detailed questions. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
The video does not indicate the target thickness of the mortar between 1) the substrate and the shower tray cutout and the 2) drain and the shower tray cutout. I believe the answer is: thickness #1 should be the same thickness that the installer intends to use to attach the shower tray to the substrate and the #2 thickness should be as thin as possible to form a bond to ensure that the drain is not higher than the surface of the tray. Is this right?
Hi there! As seen in the video, excess thin-set will be applied to the cutout, but with the drain at a stationary height, very little thin-set will be needed to make the bond between the cutout, substrate, and drain. Hope this answers your question! If you would like to discuss, please feel free to call our Product Support team: US 800-472-4588 CA 800-667-8746 Thanks!
Sorry to hear about your missing spacers, please feel free to give our Product Support team a call so we can help you out with that! The space under the edge of the KERDI-DRAIN flange is generally about 5/16". The KST965-1525S shower tray with a 1-1/2" perimeter requires 11/16" under the flange edge. Please give the team a call and they can discuss this in more detail with you, and maybe ask you a few questions about your specific project to make sure and give you the right support. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
Hi Peter, thanks for the question! Here are the dimensions of the flange on the 3" outlet: sccpublic.s3-external-1.amazonaws.com/sys-master/images/h5b/h5e/8834705948702/schlueter_cad_kerdidrain3_imp.pdf You can find more under CAD drawings here: www.schluter.com/schluter-us/en_US/Shower-System/Drains/Schluter%C2%AE-KERDI-DRAIN/p/KERDI_DRAIN
Schluter products are overrated and overpriced. Also followed mixture procedure of their All set cement and found out that the wall membrane did not adhere to the mold resistant drywall consistently. I couldn't take a chance expecting this membrane to support wall tiles. Schluter warranty is only on paper. They squirm out of honoring their warranty by finding excuses. All contractors with years of experience I spoke to stay away from Schluter products.
Hi there! Sorry to hear you are having trouble with membrane and thin set. We'd like to know a bit more about what happened and would like to connect you with your rep. Please send us a DM with your name, zip code, and phone number and we'll put you in touch with him/her.
![Stromae, Pomme - “Ma Meilleure Ennemie” (from Arcane Season 2) [Official Visualizer]](http://i.ytimg.com/vi/1F3OGIFnW1k/mqdefault.jpg)
I would recommend that when a different video is referenced that a link to the video being referenced be left in the description. This way I dont have to search again for the video be referenced in the one I am watching. Otherwise, I have found these videos more than helpful!
Hi Joe, thanks for sharing your feedback! The video team does do this with our more recent videos, but I've passed along your comment all the same to make sure this is kept in mind. It is so useful! Thanks, and glad you find the videos helpful!
I would highly recommend buttering the bottom of the drain base with thinset. It will make the bond much better with the deck mud. I wish schluter would make the bottom of the drain assembly with a texture to help the bond.
This cleared up all my questions, thanks. Looking forward to using your products in my new shower
Glad to hear the video helped! Let us know how it goes!
I think what is missing from this video as well as many others and the documentation, is what is the minimum hole size required for the drain. I made a totally stupid newbie DIY mistake of taking the drain out of the box, measuring the pipe O.D., what happens to be around 2.5", and proceeding to purchase a 3" hole saw. I neglected the shoulder of the drain, which has a considerably larger diameter. The videos state to not make the hole over 5", but neglects to state the minimum diameter required. With some calipers I was able to determine that the shoulder diameter is about 4.375". So after I mortared the plywood flooring and set the pan in place, I had the unpleasant surprise of realizing the drain did not go all the way in due to the 4.375" shoulder. After the fact I did find find the template provided but it was too late. Turns out the template measures 4.625". So if you're new to this, a 4.5: hole saw should be the minimum size required, just make sure you center it well. If you want more wiggle room, but a 5" hole saw.
Thank You! I looked all over for that exact information. I hate when the company expects you to watch a video for informaiton which should be in written material someplace.
Companies dont want to pay for written material, they want us to search videos and waste our time. Its maddening how these corporations make it hard on the installer. I blame a lot of it on Globalism. Europe forces companies to write directions in all the languages that Europe speaks, and since we buy and sell to the a lot, it affects us now. They wont make directions in English for America, its maddening, but blame corporate globalists who dont know the difference between a trowel from a float.@@randyhermann9347
So glad I read the comments thankyou and yes, the kerdi drain itself is shaped like a funnel! the ONLY reference in the video to this issue is visual, seriously Schluter?
The plywood hole around my plumbing pipe is far too small and will need to be enlarged again, thank you for the measurements....something the company should have mentioned, not even sure if my plumber would have realized this when we go to install.
Once you have your length of pipe determined, why can't you just put down the tray and thinset the drain in like normal? Why do you have to break away the drain support from the tray?
Hello Sam I am! You can install the whole tray with thin-set like normal. The video was showing instances when the drain install needs to be left for the plumber to install because of local plumbing codes stating that the plumber makes all glued connections. The tray may be installed later in these cases for various reasons. Hope this helps!
Great video... thank you! When you set the drain height using the detached center section, it appears that there was not space considered for the mortar added to the floor and top/bottom of detached center section. Did you add additional height when setting the drain? What about when you set the pan... will the mortar below the pan make the pan too high compared to the drain height?
Hi Jeff! When we install the center section, it is a very small amount of thin-set (as shown). This is the same when setting the tray. Both are taken into account and should end up at the same height. Hope that helps! 🍊
@@schlutersystems1🎉😮😮w3
Are the spacers included with the drain the same height as the cut out that comes with the pan? As in, if i have both the set of spacers and the pan cut out, they are interchangeable for determining the drain height?
Hi Amanda, yes, they are approximately the same thickness. Keep in mind that there is one tray that uses a thicker spacer (KST965-1525S, with a 1 1/2" perimeter height). Please see the Shower Installation Handbook for complete details.
What if my drain pipe isn't exactly in the center where the shower pan hole is? It's off by 1/2" inch. Can I cut into the Schluter shower pan a bit to move the center hole to be offset to match? I don't think it will effect the slope for the water to run into the drain.
Hi Eileen, We would like to put you in touch with your local Schluter rep here as there may be some variables to consider. In this case, please send an email to social@schluter.com. Please include these details along with your zip code and phone number. Thanks!
Short answer is yes you can trim the pan a little. Conversly, if the pan isn't wide enough to reach the other wall theres a way you can pack it with deck mud (the seal with kerdi). Very flexible.
My drain pipe are 1/2 inch smaller, can this be adjusted?
Hi there, you would need to contact a local plumbing expert to discuss how to connect the drain using a reducer. You also need to check local codes to make sure the pipe you have is big enough for your shower. Hope this helps!
Since the drain flange is being set over plywood should you use modified or unmodified thin set?
Hi there! Unmodified thin-set or any Schluter thin-set will work. The thin-set in this case is used primarily for support, so the bond is not crucial. Hope this helps!
and no mention of the gdamn drain grate
You can use this for a tub ?
Hi Sarah! We offer a special drain that can work with a tub. You can call Customer Service and they can provide you with the information you need to purchase that. You can reach them at 800-472-4588 (US) or 800-667-8746 (CA).
Can you install the shower pan over cement board?
Hi there. Thank you for your question. Yes, the shower try can be installed over concrete board underlayment as long as the underlayment is clean, even, and load bearing. Please note that the structure must be designed and built to meet the building code requirements applicable in your area. This may require the services of a qualified design professional (e.g., architect, engineer, etc.). Hope that helps!
@schlutersystems1 yes there's 2 layers of 1/2" plywood already there. Would you recommend 1/2" Durock or is 1/4" enough? Thank you again
Hi there. We recommend asking this question to our Customer Service team. They'll be able to ask you more questions about your specific project to give you the most accurate answer possible. They can be reached at 800-472-4588 (USA) or 800-667-8746 (Canada). Thanks!
Nothing mentioned about the size of the drain pipe to the kerdi drain nor the OD of the odor trap used here or needed ugh. Still searching!
Hi there! The KERDI-DRAIN has either a 2" or 3" outlet and would generally be selected based on the size of the existing drain pipe. The P-trap should correspond with the pipe size as well. You can find dimensions of our KERDI-DRAIN flange outlets in the Shower Drains technical data sheet : chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/sccpublic.s3-external-1.amazonaws.com/sys-master/images/h1e/h44/9522156011550/Shower%20Drains%20Data%20Sheet.pdf Hope that helps!
Does the drain glue to standard PVC 2" pipe
Hi there, yes, the PVC KERDI-DRAIN glues to standard PVC 2" pipe with PVC glue. We offer both PVC and ABS drain options based on the pipe you will be connecting to. Please give our Product Support team a call directly if you'd like to get into the details of your specific project more closely! 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
what if the installer cut a hole wider than 5"? Other than replacing the subfloor and substrate (eek), are there any other remedies?
Hi Matt, we're always careful about answering project questions online without all the details, so you may be better off giving our Product Support team a call to discuss your project in more detail.
Based on the info you provided, you can either replace a section of the subfloor or put another layer of equal subfloor thickness over the top of the current subfloor. If you are using a curb you shouldn't really notice the extra layer. Again, would recommend you give our team a call to discuss in more detail. 800-472-4588 (US) or 800-667-8746 (Canada).
When adding thinset to the substrate and detached center section, are you using unmodified thinset?
Hi Jesse!
Yes, an unmodified thin-set or any Schluter thin-set would be used in this area and everywhere in the shower installation.
Hope this helps!
Can you explain why you would need to install the drain first?
Hi there, The "No Access to Plumbing" video primarily targets the situations where a plumber will be installing the drain at a different time than the tray. That's the main reason the drain would need to be installed first. Otherwise, the tray can be installed at the same time the drain is glued in. Hope this helps!
@@schlutersystems1 Ok thanks! And what if I am doing a tub conversion and the piping below is 1.5 inches? Can I use a reducer with the 2 inch kerdi drain?
We recommend that you contact your local plumbing house and/or local code for this one. Thanks!
Hi Schluter, what is the minimum height needed between the top of the flange and the subfloor? Mine is currently installed and sitting roughly 3/8 in. above the subfloor which is not ideal it seems. Is there anything I can do to avoid having to rip everything out and start over? I'm hoping I can apply additional thinset between the top of the flange and kerdi membrane collar to increase height and level with tray. I have called Schluter customer service on this but haven't been able to get an answer with 100% certainty. I appreciate the help!
Hi Henry, this would be good to discuss with your local Schluter rep if you're looking for more input. Can you send through your city and zip/postal code, and I can send through the name and contact info of your rep. You can email us at social@schluter.com with your info. Thanks!
What do you do when your drain plumbing is pitched and the drain is sitting flush? Off by less than quarter inch?
Hi Zia,
Here it sounds like we could use some more details. Could you give our Product Support team a call? They are able to get you in touch with your local rep as well! They can be reached at US: 800-472-4588 or CA: 800-667-8746.
What size hole needs to be cut into the floor for the tray to fit correctly?
Hi Maurice, the diameter of the hole should be 5" (125 mm) maximum to ensure proper support for the tile assembly. Please feel free to give our Product Support team a call directly if you'd like to discuss your project in more detail. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
They seem to only specify the maximum, but if you're centered well, you should be able to use a 4.5" hole saw.
Anyone with experience know if that drain can go without the spacer and directly on a concrete slab with thin set underneath it and then a mortar bed with slope over it?
Hi Jose. The drain does need to be installed over the spacer or mortar so there is proper support under the flange. The flange also needs to be installed above the mortar so the fleece can bond to the KERDI waterproofing membrane, which will create a waterproofing seal above the mortar and prevent the mortar bed from becoming saturated. See the INSTALLATION section of the Shower Installation Handbook for more details. Hope this helps.
sccpublic.s3-external-1.amazonaws.com/sys-master/images/h8c/h92/9346680815646/Shower%20System%20Installation%20Handbook.pdf
Could this system be used for a right side drain rather then a center drain?
Sorry to keep you waiting on this.... Yes, as long as there is room for the flange and the substrate is slopped towards the drain, this technique will still work for a side placement.
What about if your floor in concrete
Hi Racheal, it will depend on how the drain is set up in the concrete. If there is a box out, you can follow the instructions in this video: ruclips.net/video/Swj264jRu1E/видео.html
If not, you would either need to build up the substrate around the drain to accommodate the height needed to install the drain or have the concrete chipped out around the pipe.
You can contact Customer Service to discuss your project in a bit more detail and they can advise from there. 800-472-4588 (US) or 800-667-8746 (Canada). Hope this helps.
Schluter has been scaring my clients when they realized the final 💰 costs 💰 ! Fortunately we hav great low costs products from Homedepot and Lowe’s such as hardbackers for the wall showers ! Also they have great strings sylicon caulks for 1/3 of price of Schluters brand (try to imagine 1 sylicon caulk tube around $30 bucks each or more than that )! How about the Schluter wall showers $150 bucks /per sheet 🤯🤯🤯 I think they’re trying to goal on high level consumers ! It’s time for the Chinese discover this “opportunity” and do something with quality and popular prices
What consistency are you using for the thinset? Allset for example that I’ll be using can be mixed thinner like you would use for adhering the membrane or thinker for setting tile.
Thanks!
Hi James, Mixing it for setting tile would be better, but either should work.
How can I order this drain? Can you please give me the website?
Our products are sold through our dealers. Here's a link to our Dealer Locator to find one close to you: www.schluter.com/schluter-us/en_US/store-finder
Hope this helps!
Hi, how do I determine the length of pipe needed to connect the kerdi drain to the plumbing drain below the subfloor? When my plumber comes to install the drain pipe, how far under the top of the sub-floor should I tell him to cut it? Whats the math ? Is there some type of equation? I remember when I went to the kerdi training class several years ago, the instructor mentioned a number, maybe 2 5/8", or something like that, but, he said Schluter didn't have an "official" number.... Or, if the plumber runs the drain pipe wild, and I use an inside pipe cutter, how far down should I make that inside pipe cut below the sub-floor? Thanks...
Hi there, can you give our Customer Support team a call directly to discuss your specific project in a bit more detail? They can advise after they ask you some detailed questions. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
The video does not indicate the target thickness of the mortar between 1) the substrate and the shower tray cutout and the 2) drain and the shower tray cutout. I believe the answer is: thickness #1 should be the same thickness that the installer intends to use to attach the shower tray to the substrate and the #2 thickness should be as thin as possible to form a bond to ensure that the drain is not higher than the surface of the tray. Is this right?
Hi there! As seen in the video, excess thin-set will be applied to the cutout, but with the drain at a stationary height, very little thin-set will be needed to make the bond between the cutout, substrate, and drain. Hope this answers your question! If you would like to discuss, please feel free to call our Product Support team:
US 800-472-4588
CA 800-667-8746
Thanks!
Every video says "install at the appropriate height"... what is this height. My schluter box had no spacers in it.
Sorry to hear about your missing spacers, please feel free to give our Product Support team a call so we can help you out with that! The space under the edge of the KERDI-DRAIN flange is generally about 5/16". The KST965-1525S shower tray with a 1-1/2" perimeter requires 11/16" under the flange edge. Please give the team a call and they can discuss this in more detail with you, and maybe ask you a few questions about your specific project to make sure and give you the right support. 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!
what is the dimension of the drain from the floor intersect to the bottom of the tail piece?
Hi Peter, thanks for the question! Here are the dimensions of the flange on the 3" outlet: sccpublic.s3-external-1.amazonaws.com/sys-master/images/h5b/h5e/8834705948702/schlueter_cad_kerdidrain3_imp.pdf
You can find more under CAD drawings here: www.schluter.com/schluter-us/en_US/Shower-System/Drains/Schluter%C2%AE-KERDI-DRAIN/p/KERDI_DRAIN
Why
Is a hole size of 5" OK?
Yes, 5" is the maximum hole size to ensure proper support for the tile assembly.
Schluter products are overrated and overpriced. Also followed mixture procedure of their All set cement and found out that the wall membrane did not adhere to the mold resistant drywall consistently. I couldn't take a chance expecting this membrane to support wall tiles. Schluter warranty is only on paper. They squirm out of honoring their warranty by finding excuses. All contractors with years of experience I spoke to stay away from Schluter products.
Hi there! Sorry to hear you are having trouble with membrane and thin set. We'd like to know a bit more about what happened and would like to connect you with your rep. Please send us a DM with your name, zip code, and phone number and we'll put you in touch with him/her.