Something is Seriously WRONG here, ASUS...
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- Опубликовано: 26 июн 2024
- I tried using ASUS' Advanced RMA service and hoped it worked as it should.... but here's my full experience. I started this video hoping it would be the total opposite, but something is wrong here...
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#asus #scam? #RMA
Video produced by Lauri Pesur
Edited by Sam Ruddick
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0:00 Intro
1:12 AD
1:40 How Advanced RMA works
2:30 Part 1 - Starting the RMA & shipping issues
4:54 1st RMA Motherboard
6:49 Part 2 - Update RMA no 2
8:39 Part 3 - Confusing Documents
11:13 Part 4 - RMA Motherboard no 2
14:24 Part 5 - Motherboard No 2 is broken!
17:10 Part 6 - RMA motherboard no 3
22:00 Testing RMA motherboard no 3
26:00 Part 7 - I bought a 'NEW' Motherboard no 4
29:00 GN issues with ASUS & My new PC
30:56 I need to know YOUR experience!
32:13 Part 8 - SCAM: 'new' motherboard?!?!
36:12 Part 9 - RMA Motherboard no 5
41:06 Part 10 - NEW motherboard no 6
42:30 Conclusion: 6 motherboard later... 
Развлечения
"For those who dare...." was a threat all along
Lmao
😁😅🤣😆
😂🤣
Chuuch!!
😂
Goodbye ASUS. There's no trust left. All that's left is a nail waiting to close the coffin.
Same here
Is MSI good? How is your experience with them?
@@shreyasdharashivkar8027 Never had issues with other brands such as MSI, ASRock or Gigabyte. However i have had issues with many different ASUS products. I have not owned a ASUS board for many many years.
Im using asrock since end 2019 and got no issues so far. X570 taichi.
Asus provided the nail ?
Now think about this happening to a regular person who doesn’t have a tech channel. BRUTAL!!!
Exactly!!!
You just don't buy Asus, the solution is simpler than you think
PS not that other vendors never had or are having similar issues but at least you can pretend something as such a big company have all the resources needed to do things right, do things right. At this point whatever they say it's just all bs thrown in the air with no value anymore.
@@HexTheLegend Yes, after watching this video I will be doing exactly this! I'm glad I haven't decided yet what motherboard I want to buy as I probably would have went with an ASUS one. Now I know that's not going to happen except if I want to do a study on the ASUS RMA process and get stuck in an infinite loop of requesting new replacement motherboards for the replacement motherboards for the original motherboard.
If purchased from Asus, the EU is onto you. Steep fines incoming.
Asus will bribe them and these things would continue to happen :')
@@justinhawk835 if apple couldn't bribe them..
@@justinhawk835 Pro-art stuff is on sale here the type of sale that's for worthless cheap plastic. Am betting the bribe already happened
@@justinhawk835Google, other even bigger and wealthier companies: why didn't we think of that?
Yeah, as an America, let me have you guys in on a secret.... Money talks. Our laws and regulations over here are purely dictated by $$$
That's pretty much how world economics work as well. They won't get into trouble, this will all get swept under the rug as far as legalities go.
Finally, the era of ASUS's myth of excessively priced components due to their "high quality" is coming to an end. I have never owned anything ASUS; I have always believed that it is not worth paying a higher price when brands like Gigabyte or MSI offer me the same product at a more reasonable price than ASUS.
As a ex Asus costumer. I do agree. Bought a x570 ASRock and ever since. I never had any issues with this mobo.
Once upon a time ASUS was far and away the best motherboard manufacturer on the market. They've let their quality slip over the past few years, and other companies have caught up in quality and performance. Combine that with widespread institutional issues with customer care and they've lost any advantage or goodwill they had built a decade ago.
Some day CEOs and shareholders will realize that sacrificing customer satisfaction and brand reputation is not the way to profit, even if it results in a slight uptick in the quarterly earnings report.
have had several Rog Strix cards but id never buy a Mobo from them
You're not wrong -- just keep in mind that I myself have also had terrible experiences with Gigabyte and MSI.
I think, with probably any of these companies, you'd best hope everything works out of the box because if it doesn't you're in for a bad time.
I have always used asus and always felt like a premium product. My new build I just did 3 months ago will be my last time giving them my money
This is truly shocking and an unacceptable level of customer service. What an awful experience you had to go through. This is really putting me off ASUS ProArt components now as I would not wish to go through the same. 🤯🤬👎🏻
I was gonna buy this MOBO.
@@Helios.vfx. - I have it (not installed yet) but am now seriously considering trying to return it for a full refund. The new Intel LGA1851 platform is just around the corner and I’m sure that will add some new features that I will also wish to have.
@@cheekster777 if you can still return it. I'd do that. So you won't have to worrya bout anything with new gens arriving
@@cheekster777I would return it. Asus isn't the same company anymore
men. you must be the unlukiest guy hever existed. cause ive ben rocking asus mobos and gpus since 2004 and never had an faulty dervice from asus untill this day. and im 49 years old and being in pc scene from earlys 90 so i can say for shore they are my "go to" brand for every pc i built for me and also for my friends. and i have seen some msi shits and asrock too. but the worst of them all for me there is,is gygatrash .sorry gigabyte. not asus.
Man I swear to you I am so done with ASUS I too had problems with RMA and they told me to send it back and like you I had to do 6 motherboards before I got a working one. Thanks to RUclips influencers we are finally getting to see first hand how they give af about us.
They F*CKED me over as well with my X570 board! It was 'new' but it was an RMA! When I tried to register the pro-art creator software, it turned out that the serial number was already claimed! And they didn't want to give me a new code, or a new board. So they didn't want to give me extended warranty, NUTS!
This was about 9-10 months ago in the Netherlands actually.
Unbelievable!
The nail in the coffin was set long ago, never buy from Asus again..
I don't know about Europe but I was once working as a tech assistant & dealt with RMA claims regularly. In Malaysia Asus uses refurbished mainboards & GPUs as replacements. I have NEVER received any brand new units for mainboards & GPUs (though some items like modems & routers are always replaced with brand new units) from Asus, ever. So I am not the least bit surprised that you received all refurbished units as replacements.
"refurbished" - more like repackaged and sent out as working
Nearly all brands that send you an RMA replacement, send out a barely tested (testing with something that is not actually go to stress the product at all) and sometimes barely given a look over at it physically. Its standard practice it seems - because why provide good support when meh will do just fine. If something is being sent out as just-as-good-as-new which is what an RMA should be for something like a mobo or add-in card of any kind, then better tests and a look over the item to make sure it's not marred and is clean is necessary, and really, should be legally required.
REFURBISHED cannot be fucking broken though!!!! They do gotta get their act together.
All companies do this. You will always get a refurb, unless it's some brand new stuff. We always get refurbished disks and motherboards from Dell. But they look like new. Not like they were just pulled from someone elses machine.
@@wsciekyprosiak7993 we are dell enterprise customers and they always sent out field service to replace defect parts or whole units. They seem new all the time and always work. So idk if dell sends out single parts at all. Thats new to me.
I'm just imagining that I would have to figure this out as a layman. It's impossible.
After the second board I would have asked for my money back.
And never mentioned the word ASUS again.
Very good Video.
And a deep bow for your patience.
ASUS have to change their tagline from "In Search of Incredible" to "In search of Terrible" 😄
Ans they're putting their efforts into that which is laughable
Everytime I see that, I think they never found it ;)
@@dianaalyssa8726 makes sense lol
Republic of Scammers
@@tamiglia bro, that's brilliant lmao.
Gamers Nexus, Tech Notice...JayZTwoCents has also expressed discomfort with ASUS....We need more videos like this to be the voice of the customer. Why pay a premium price for an item that comes with a warranty that is worth crap?
Pay more but no longer expect more - it's like they want to be Disney.
Problem is, they are all the same. All these companies are trying to bleed every dollar out of you they can.
There's no better customer's voice than people not buying anymore. If numbers is the only thing they care of, they'll have them and hopefully this will change.
@@HexTheLegend I agree totally.
Next time you want a motherboard from Asus just buy 6, and maybe 1 will work.
I think it's better to buy 12. And rma 11.
@@MelroyvandenBerg then the 11 are resold as new.
@@TheChrcol No need, in Europe you can send them back without any required justification in the first 14 days.
@@itisabird true, i dodged the asus bullet with their "high end" laptops line flow x16 and proart and just returned them. Went with Lenovo and i love it
You must send this to Gamer Nexus, i think in EUA they are going deep to the Consumer Protect that they are HEAVY!!!
It would be more powerful if you sent them this video! 😇
The UK opted out of the EU. Joke aside i'm happy to own only a older B550M Board from Asus (that is okay at last but only 2 Months in Use) and a TUF RTX3080 12G. The RTX only because my Case don't support longer GPUs.
@@theTechNotice Hey, I did that! I'm a big supporter of Steve & Cos work at GN for consumer protection & I thought your video brought up some new issues. So I posted a comment on GNs latest ASUS Video "ASUS Already On Government's Radar for Warranty Issues" with a link to this video.
I'm hoping that we can attack ASUSs' procedures beyond just America & improve things for consumers Worldwide.
Have you asked ASUS for comment on any of this? Have they seen this video? With GN on the case its seems to me it's now a good time to bring ALL issues to light & give them FULL publicity.
Thanks, Sion.
@@sionfiction9566 FYI if you comment on youtube with a link (even youtube video) its gonna get flagged and not be public coz of youtubes policies. so most likely GN is not seeing it, you should email or DM them somehow :)
@@sionfiction9566 and Yes, my ASUS contact sent me a message, they were not aware this was happening...
The editing on this is NEXT LEVEL! Great work guys!
editing? LMAO!!!!!!!!!!!!
I think I will pass on ASUS for my next motherboard......
Just ignore ASUS entirely.
They still have the best mobos for OCing. Apex Encore, etc. You can't avoid Asus.
shore,by gigatrash instead....ive been rocking asus mobos aand gpus since the nvidia FX5600 era and untill this day never had a problem of defects opr something that would require an rma. so i imagine something sneaky is hapening on the industrial sabotage scene.
@@shannonbrown7016 lets just ignore amazingly shoddy support and the muck ups that are well documented. Most people don't care about 8Ghz ram, and if being at the top doesn't near guarantee quality across the board, it's not really the halo product to entice people on the lower end stuff (which is where the volume is).
At least their goodwill with influencers is collapsing.
@@nelsonpiedade61until you have 1 broken board. You're doomed
This is very similar to the experiences (In the US) I had with my Asus Z97-WS. They sent me 3 bad boards as "replacements" too. The fun part was the third replacement they sent me was the same board as the first one, so it was actually 4 swaps. This took me over a year to get through, so be glad you've gotten much faster responses than I did.
Now, it's pretty normal for any company to send refurbished (previously used, returned for some reason) REPAIRED items as a replacement, however, these should be WORKING, and in good, sellable condition. Asus doesn't do that. I don't think they bother to repair anything.
I have sworn off buying ANY new Asus products. I have bought a couple discounted "open box" boards from them, but just because they were not going to get any additional money from me for those. Oddly, those two boards worked perfectly.
Yup, refurbished is supposed to be fully functional. Like new. I've bought stuff refurbished from the get go. My main phone has been refurbished flagships 4 times in a row. They've all been in perfect conditioned working flawlessly. For like a quarter or a third of the price.
Coming from someone in PCBA manufacturing, not every board that comes out of the oven is perfect. They do need hand soldering to repair issues. Hand soldering can be close to how the stencil printer and pick/place machine do it, but most time it’s just done to an acceptable level. For consumer grade products, it’s a class 1 or class 2. The highest class 3, is for aero space, military or medical devices. Just because it’s touched up doesn’t mean it’s a previous failure and RMA. The chip in the edge is not supposed to be there as the edges are cut by routing tools. However a lot of the times if the damage is minor, it will fly as long as there aren’t internal traces nearby. I’ve seen bad/damaged bare PCBs come from the manufacturing house as well with scrapes and imperfections. Parts like heat shields, heat spreaders, covers etc are all manufactured and shipped together. Generally they are wrapped or separated so scratching doesn’t happen, but sometimes it does. It doesn’t mean that it’s used, it could mean that it wasn’t handled with care. To me, I feel like if you don’t understand how boards and parts are manufactured and you’re going based off the look of the end result, then this can be very misleading. However, they are definitely supposed to be working, so there is no excuse for that. The thermal paste can come from in house testing, but I don’t know their processes so I have no excuses in that regards. If they want the appearance of new, they should use thermal pads if they do in fact use paste.
Not every board that comes out is perfect, but it should be pretty rare. Anyone who has ever seen how boards are made, know it's a highly controlled and automated process with extreme precision, practically like 3D printing. Having to RMA a new product, to only get a used or repaired product with issues, is simply not acceptable, especially for a board that is still in production and clearly having many issues. It would seem more like boards are being simply passed around between multiple customers until one eventually gives up with the RMA process entirely, at which point the board then exits circulation, and ends up in the trash while the customer just goes out and buys something else, taking the loss.
From my experience, no company has ever sent a new component for RMA. Even with EVGA, they sent me a refurbished GPU, and then that GPU crapped out a couple of weeks later, so they sent me another refurbished GPU, and that GPU crapped out 2 months later. During this time, I had to tie up the cost of the GPU as collateral while they advance shipped me the replacement cards. Then after I complained, they finally sent me a brand new GPU, but they didn't have anymore 2080 Super's, so I got a brand new 3070 Ti as a replacement.
Gigabyte also sent me a refurbished motherboard as a replacement for my motherboard at one point in the past. So, yeah. Unfortunately, this is nothing new.
Absolutely, Nothing new.
The new bit is them dubbing these poorly handled boards as a substitutional equivalent to (what could be deemed) as a true OEM refurb replacement unit/part. No?
Same all RMA's for me have been refurbs, luckily didn't have any issues with the replacements. If your part turns up in a plain brown box it is a refurb.
After 3 years of using my NZXT Z63 the pump damaged and they send me a brand new cooler.
If you did not experiance a premium customer service do not say for sure that all companies send used products for RMA.
@@Dr.Ahmed86 That's mighty gracious of them! But certainly not the norm though. And there is an inherent difference between the "type" of products in question, Their sales volume, Potential for failure, Etc. A GPU is one thing, A Motherboard is another. A CPU cooler, isn't necessarily in the same realm, Wouldn't you agree?
I mean, How many CPU coolers do you think fail "catastrophically" enough to end up with NZXT for them to be able to refurb the item to send as a replacement for another RMA? It's a simplistic product in comparison, And they "had" to send out a "New" one because they probably don't have any other way to satisfy your claim.
Fair enough, but this was multiple replacements that didn't work at all, and one new on e from Amazon that was used. I think Asus is way ahead of the competition by introducing fraud in to their business model.
Wow... what an experience!!! Incredible. Thank you for your channel, I love how 'clean and ordered' you and your videos are. Stark contrast to the operation and quality control of the RA sager you just went through with ASUS Europe.
Incredible is the keyword.
I had a similar experience about 2 decades ago with a sound card, except the cards I was getting back - for my new, not even month old card I sent in which was broken out of the box - were FAR worse than the boards he was getting back. Ended up settling on a water-logged card which at least functioned as I didn't want to deal with them anymore.
Many have had poor experiences for a long time now. I wager most just don't care to fight it. It's taxing dealing with ASUS support.
Man, crazy roller coaster this one, I was feeling anxious every time you checked under the hood of a replacement unit
I have learnt this the hard way through my 25 years carrier how important is to keep backup system of your professional PC.
Editing and music is TOP TIER!!! Great video as always
Appreciate it!
I recently bought the ProArt X670E wifi version and it came out fine, luckily.. but this is shocking and makes me worried in case that something ever does happen... thanks for sharing this experience with us!
Do not point with remaining finger to your motherboard.
So far no issues with mine too...running 7800X3D on it for gaming though, chose this board for the USB ports as I ran quite a number of external storage.
this is why i never rma, customer service from overseas is always abysmal. If im worried about a product breaking too soon i get a warranty from the retailer. Anyone calling for tech support over the phone is begging to get there pockets fleeced
The issue is, consumers *shouldn't* have to purchase an advanced warranty from the retailer. The manufacturers should be providing better RMA/warranty service.
@@sabishiihito In countries with up to date laws the retailer is responsible for the warranty on consumer appliances up to a significant value. There is break point for large capital purchase where the manufacturer gets involved eg new motor cars. First contact and responsibility is the dealer/retailer.
They did the same to me 2 times on the row. I was Asus loyal customer for so long and never gave chance any other brand, but its time to let Asus know that they cant do this without feeling it on their packet. For now and for near future....Good buy Asus there are options and brands that actually value their customers.
So glad I watched this video and thank you so much for posting. I bought my Z790 proart on the 4th and I managed to get it returned just now.
one of the really informative parts of the Gamers Nexus video (I think the part 2 video but may be wrong on that) was the comment from one of the lawyers being interviewed who said that once I think they said the US Government get 100 formal complaints along these lines they can then take formal action and start forcing a change so I would encourage everyone to also watch the GN video because I can't remember exactly what the procedure is and what the outcome can end up being if enough people jump onboard with entering a proper complaint because we all want change for the better. For me this is not about wanting to damage a business/brand that I too have come to love over the years. I do not want to see ASUS taken out of the game I want to see them here into the future and continue producing fantastic products but this is only going to be the case if they stop screwing their customers. Their behaviour is totally unacceptable from a company whose stature should mean that things like this should never EVER happen in the first place. They need to be held to account for this.
if I ever see ASUS sponsored video next time, I'll roll my eyes 🙄
Techsource just did one
every tech channel still does it.
just unsubscribe and mention it at comments.
Some of the sponsor agreements have contractual obligations for say a number for spots or even a years time and so on. I agree with what you are saying though. Perhaps some further transparency from content creators that are going after Asus regarding existing sponsorship deals or better yet disclosing termination of those deals if they really want to make a stand.
Advanced RMA ???? they should Change the name to RUN AWAY RMA 🤬
Hi ! I work in a company that is an official Asus retailer in Europe, and I am actually part of the RMA team, I repair anything branded ASUS ( idfk how to call it ) . And even for us it's a mess to get a component that is not used and we've come to a point where, when we repair anything and its still not working with a component we ordered, we cannot really figure out if it comes from us doing something wrong or Asus that sent us a faulty component. And I am surprised they sent you so many motherboards for the same problem, because most of the time, after we RMA the same component twice, they start blocking us from ordering more components. And if it comes in a brown box like you get, its always used.
I bought this same motherboard about a week ago, and before opening the box, contacted Asus Support to determine the BIOS installed on it (it needed v. 2002 or later to use the CPU and 192 GB RAM I purchased).
Asus assured me this board's manufacture date (February 2024) indicated it had either v. 2002 or v. 1904, a 50-50 chance the board would work for me.
So I opened the case and unsealed the board: it was BIOS v. 1801, dating from December of 2023 (the 2002/1904 versions were released the month of manufacture). I had to take the motherboard somewhere to have the BIOS updated to the most recent version.
Something is very, very wrong at Asus, and it's not limited to their RMA Department.
Often it is easier to take the usb storage to the motherboard, but as soon as there is no other pc around or all the usbs are full the fun starts
lol ok? Not a big deal why didn't you just plug a usb flash drive and update the bios to the latest. Stop blowing up nothing into something
It’s got a BIOS flash on the IO? I’m pretty sure you don’t even need a CPU in it to update the BIOS…..
This ain’t no bullshit, I bought this board and thought it was memory training whole time the bios wasn’t even available yet. Then when I got it to work it it froze on me. I have been contacting ASUS since January and it’s damn near June.
@@dasani383 See this is the problem with most consumers, they don't have a clue. Sure, Asus are definitely up to no good it's very evident but how hard is it really to buy a cheap usb stick, load the bios file onto it and plug it into the bios flash port.
"FOR THOSE WHO DARE" they put on their ROG products is very fitting with this.
I wouldn't risk my components by putting them into a motherboard with possible shorted layers. You could have a 12 volt running through the whole thing touching something...
Amazon LPN is License Plate Number for a vendor. That is an motherboard that has been bought and returned, where the vendor checked it and send it back to amazon warehouse for resale.
Thanks for the indepth journalism, work to put out this video. GN has done a great job also in that series. One Z690 TG Plus Wifi 12900KF, one is super stable gaming on Nobara Linux (Bottles for game). Issues were with USB power delivery from the motherboard (did use a pcie addon at one point), usb detection on startup, usb dropoff, usb failing midway to lay OS images. Windows 11 was BSOD'ing recently just on desktop/browsing so I nuked it. Also told them QVL XMP doesn't really work as well as it should (though seems to be a thing in my 12th gen experience). I never did the RMA process just self troubleshooted since I've heard stories and felt it was more minor as far as issues go. These two Asus Z690s are likely my first and last Asus purchase though.
I was hoping ASUS customer service was better in the EU, but that answers my question. Gonna avoid them at any cost and gonna tell friends to do the same. ASUS clearly changed from like 20 years ago..
Fun comparison here, the AMD AM5 version of this board will not post unless you have an HDMI cable always plugged into the onboard GPU even if you have a good gpu in the main PCI-E slot. Only discovered that from an obscure reddit post out after replacing everything else in the system at my own expense. Oh and disabling the onboard GPU in the bios doesn’t change this.
good to know!
This makes no sense as many AMD CPU's have no onboard iGpu capabilities.....
@@zadekeys2194 yea i dont follow either mabe he is talking about the moble chip with igpu but thats not am5 socket so....
That makes no sense. If you plug in a hdmi cable with nothing connected at the end there is no return signal so there is no way the motherboard knows that cable is there. Most things on reddit are bs.
@@charlesballiet7074 My dude, the 8000G series exists. Those are AM5 processors with integrated GPUs.
GN and you saved me from buying a new Asus creator laptop. Ill be skipping Asus products for the next few years.😢
Stick with Dell.
I bought the asus g15 zephyrus back in 2022 and what a f'ing pos that laptop was. I tried everything to get it to work right. Re-instllaed windows and all. Nothing I did or try could fix the issues. I returned that pos pile of junk to best buy for as full refund and bought a HP omen 17" with the i7 11800h and 3070 and I have put thousands of hard hours into that laptop with working and gaming and in the garage to hook up to my ecu for forscan. But mostly use it for gaming and it works perfect still like the day I bought it to this day. It's been a tank of a laptop. Plus hp has a youtube channel showing you how to take it apart and fix it your self if need be. And has links to oem parts for replacing. I used a video on their page recently to replace the thermal paste this year on my laptop. Step by step of how to do it "I'm do it your self kind if person so I'm all for it" Temps were getting a little toasty and the thermal paste dried which happens on any electronic that uses thermal paste and I replaced it and all is good once again. I have no need to replace my laptop atm but when I do need to again I will be buying HP once again hands down no questions asked. They will have my business as long as they stay the way they are atm. If they go south I'll jump ship no problem and try another brand.
Do a Collab with Gamer Nexus. They are also having problems with ASUS.
It is gonna be very interesting
0:38
That's why he's making this video
0:40
We all need to send this video to Gamer Nexus. So they'd both have a inner talk and Collab.
@toonnut1 tell me you didnt watch a single second of this video without telling me
he started filming this before GN released anything. watch videos before commenting bs under them
Amazon board, that is an Amazon issue. The Asus boards have an Asus branded tape on them. That was a customer return that they stated was new and unused and Amazon failed to inspect. I buy a ton from Amazon, just now I have on my desk DDR4 that was supposed to be DDR5. I have had AMD boards arrive when I ordered Intel boards, the Amazon bar code having the right board name I ordered but on the wrong package. THAT at least is not Asus but Amazon to blame. The other issues with the RMA are unacceptable.
I dropped by to say a similar thing. That barcode sticker starting with LPN is an amazon returned item tracking sticker. It's usually on the amazon warehouse returns I've bought (and I have my own horror story about buying a warehouse return like-new motherboard that came with bent pins that were in the same pattern as the pins on a for-parts ebay listing of the same motherboard, suggesting I was getting the short end of someone's amazon return fraud).
Well that is very likely but I would expect Asus to figure that out and have a chat with Amazon. That should be a decent thing to do for a co that worries about its reputation and cares for its customers.
Unless the seller is as it seems to portray actually ASUS. Either way Amazon needs to be informed as Amazon at least appears to value its reputation. Truly the person packing the boxes for shipment may or may not be knowledgeable or ethical on what is being shipped.
ho boy... seems like there no new motherboards in existence alltogether, its just a never ending flow of RMAs going around...
Insane video dude, insane , the action is throw the roof
I feel for you buddy. We've all been through similar problems with motherboards doing odd things and not working, but this crap with ASUS is next level. Thanks for sharing your pain, it may help some viewers make different choices when it comes to mobo choice going forward.
i just recently started getting back into systems. I used to upgrade all the time but haven't done a major upgrade in almost 10 yrs. I started getting very interested seeing the ProArt videos and figured I'd use that for my build because it had exactly what I wanted. Between what I've seen on Gamers, here and on another channel, I think I'm passing on ASUS. Can you do videos on comparable motherboards?
I think he's got a video series of mobos for creators. Guessing is one of the stuff you liked the ProArt series, you'd find those mobos suitable too. Check out his channel. I do reckon watching those videos max 3/4 weeks ago from now. So look around that time. Hope that helps you out
Had the same experience with ASROCK. I sent in a faulty gpu, then i got a repaired gpu (a different one) which didn't boot after the first session.
And after the 3rd rma it finally worked (RX 7900 XTX)
Needed to wait 9 weeks each rma
I would have pulled out my hair. I don't want to be out a pc for that long. When spending the money on another card seems reasonable, you know it's bad
Extremely bad shows on these QC issues, slow and poor service; especially these components are certainly not cheap any more, also frustrating, anxious and makes us cross us PC Builders that on build, down the line we could experience a slow stopper H/ware event.
@@mmremugamesmm yeah it was really not a good service...
@@dafyddthomas7299 yeah it was really not a good service...
I also had an Asus z790 Proart, and the Thunderbolt was faulty, I returned it to my dealer and got a brand-new card in return. The new card was slightly better but also with a buggy thunderbolt. Asus Nordic support was nice enough but forwarded all questions to the main office. they could not solve it. They refused the premium exchange. So I returned the second card to my dealer also and agreed to refund me. I gave up on Asus and bought a new z790 card from ASRock (no Thunderbolt). And so far it has been no issues. Have been an Asus customer for a very long time, but I have now given up on them. The Asus motherboard software is also questionable, it reminds me more of bloatware.
So by by Asus.........
I hope that your new card has stable thunderbolt, please let us know.
And thanks for great videos
First of all I respect your honesty although you’ve work with them for years you were still honest with your viewers… I’m thinking of building a new pc and base on your content I was thinking of building it on Asus pro art. But I’m gonna have to change my mind and find something else… thank you
Thanks for that video. was just going to buy the creator proart board.. no way..after this video.nd why there are so many damaged RMA boards? But whats the alternative? MSI,Gigabyte,Asrock..are they better?
Msi and Asrock are decent... Asrock was horrible some years ago, but now they have changed things around.
Used MSI from Z77, Z170. My friends used MSI Z370 and Z390. Except for Z77, all are gaming motherboard. It all died OR half of its become unusable right after the warranty expires, and they aren't even overclocked. 1 RAM slot or 2 (for another channel) completely goes blank---as though it's been removed/reinserted many times---which no one does, not even my system.
Tried Gigabyte Z270, gaming motherboard, so far, it went pretty well for 4 years--not even OC, just XMP, and decided to use it on my system Z590 (been running since 2021).
My second PC used Asrock Z270, not gaming, but an ITX PC, pretty OK, but feature set between mid to high is a huge fall off. It feels like ASROCK mid-range mobo feels like it is low-end. This was switch to ASUS Z490, because of limited mATX set---so far, knowing ASUS' shitty let bios optimised way before Jayz2Cents, this was heavily configured to run at stock, and slightly power limited (10700K runs at 85W PL1 and 115 PL2). So far, nothing.
Moral of the story, if you have friend wanna buy a new PC, use them as a platform to try out other brands.
So far I liked asrock as they don’t put as much bloatware on their boards. In addition you can control the rgb form the UEFI which is cool.
Also I’ve had asrock for a while and they seemed to be reabile
In the UK with the long distance selling act, you can return an item within 30 days for a full refund, as long as it's obviously not been damaged by the customer. If returning it as you don't want it anymore, you will have to pay for the return but if it's DOA or was damaged by the courier, Etc you can get a full refund but for a replacement, you do run the risk of getting a used item, but I'd suggest you ask for a new item, as they may try and pull a fast one. For sending the item back, go with a service they either recommend or if it's left upto you, go for a good courier that has insurance that covers the item you're sending back, I usually do DPD Local or Royal Mail.
In this instance, the board has been sent back for RMA after the 30 day period, so it's upto them to either repair it or replace it for a like for like, so a used board for a used board, they may send out a new product to replace the used product but that's at their discretion. But with them repeatedly returning products in a worse state and non functional, you're entitled to a refund. They may try and take some money off for however long you had the item, but this is on the company to decide however I would argue that due to the poor handling of the RMAs, that the reduction in a refund should be waived. If you're not happy with what they offer, if they're being unreasonable by sending multiple dead and very well used boards, then your next go to is FInancial Ombudsman. They will act on your behave but will be unbias. They'll look at what has gone on, and if they think that the company has been giving you the run around, Etc they will not only issue you the full refund but will also add a goodwill gesture depending on how long and how bad things were throughout the process. They also keep logs of complaints made against all companies and if enough complaints get made against a specific company, then they can investigate.
This is for Tech Notice and anyone else who is having issues with Asus or whichever other company.
Thanks for this excellent reply - looking or not looking at building PC's from now on with these unacceptable QC issues and poor RMA service cropping up - bad show ASUS
Love your profile picture!
Same issue here in Singapore, some distributors send it to some random factory then do "repairs" and send it back to you, sometimes I can see food stains on the GPU.
Is it possible they test the cpu socket and need to apply paste to the test cooler? Not sure their testing process
i luckly never had to deal with asus customer service, all the rma i had with my asus products all got redirected at the retailer (scan and currys and UKOC) i brought it from and they simply just ask me to return and send a new one with no question asked
The whole reason I went with Gigabyte over Asus for my last build was because Asus support is so terrible. Kind of sad that I basically went with the 'least worst' as Gigabyte can be a pain to deal with also but Asus has been seriously terrible for years now.
I will say that getting a refurb/repaired unit in return for an RMA is fairly standard but Asus QA or lack thereof seems to be atrocious.
Here in the US, my own saga of trying to RMA an ASUS motherboard had a suuuper bad start. They have the board now, so hopefully they don't try any more bullcrap.
I hold zero hope for that, however.
Just received one of these yesterday from Amazon in the US. It was clearly new. Waiting on the rest of the components. Hope all goes well but will update either way.
I had the same exact experience during the same period as yours! And I am from India..
I bought a ASUS ROG STRIX Z790-E WI-FI II and it stopped working after couple of days. So I RMA’d it for 3 times and 4th time instead for swapping they somehow got the repair center to repair the problem with ARGB logo not working and gave it back to me. It didn’t have any thermal pad on one of the nvme ssd drives. It was a depressing experience to me and feel sick in my stomach knowing for the fact that I got a used MB swapped for a new one! Instead I could’ve bought a used MB for much lesser price and still had warranty on it 😔
It was a wrong time for me to build a full ASUS ROG PC 😅
I had similar experience, never going to buy Asus product ever. Never.
I use Davinci resolve should I get 7900XT Ultra or 4070 super i manly edit Sony Fx3,30,and fx6 codecs? (the xt is 125$ dollar more)
This is absolutely shocking. Thanks for bringing these issues to light. I hope I never have to send any of my ProArt products in for an RMA.
That Afro beat intro is 🔥
I'm glad you enjoyed it as much as we do! :)
I don't know of any company that would you send you a brand new board for an RMA, but the lack of quality is inexcusable
i received many brand new- in box motherboareds and graphic cards as replacements from gigabyte, msi and zotac only Asus give me a nightmare treatment over a gaming laptop RMA!!
What do you mean? If I buy a product BRAND NEW, and it arrives defective out of the box, I am supposed to get a BRAND NEW item through RMA because that's exactly what I paid for, a brand new product that works and is FULLY FUNCTIONAL.
Bro I'm not accepting a refurbished motherboard for an RMA I didn't cause
it's not a sign of good product quality if they have so many refurbished/repaired ones so they can exclusively use them as replacement for customer
I used to work at a RMA repair center for HP/Compaq laptops. As long as they have repaired stock that's what they'll send out. Obviously if they don't get a lot of returns of a specific SKU they don't have a choice but to send out a new unit, but most companies will only do that as a last resort
hi...did you change cpu test? i have windows crash issue becuse CPU Turbo boost Max 3.0
Shocked. I was about to buy the proart x670e in the upcoming months. Your suggestions
Too much of this going on. Thanks for making this!
At the 10 minute mark, i went "im putting this video on the TV, this is too crazy".
No ASUS RMA experience for me as i've avoided ASUS after ... some Videocard cooler QC thing years ago, maybe a HUB video? And then the overheating ASUS X670 Prime VRM review - An X670 mobo, 300 euros in Latvia, overheating... 🤦♂ Worried about a ProArt monitor i suggested some months ago, though.
RMA no5 has had a hot air gun run over it, when you hold it up to the light you can see discolouration.
I had similar issues when I used to service Asus motherboards and systems back in the Pentium and Pentium Pro days. Good to see they value consistency in service level.
When you thought Asus USA is bad, its bad in Europe as well. Man really no F's were giving. I would think twice to buy Asus product, hope my current gpu from Asus doesnt die or need their service.
Am USA also, Had his USB issue on both Z690s I believe. I gave up on Windows 11 and went Nobara Linux but hours spent over time in BIOS and troubleshooting, failed OS usb flashes etc. Likely my first and last Asus products. Am stable but the loss of time is the worst factor and frustration when your keyboard/mouse electrical engineering drops out randomly. Hope your GPU is fine for its life.
Especially since their products are expensive too
I'm doing my first PC build this weekend and was looking at Asus GPUs. Definitely not gonna do that after this video.
Don't blame you. Can remember all my GPUs over the years that have fortunately been fine. Feel Nvidia on that side and XFX has been pretty solid, there are a few others, even the Gigabyte OC card has been good on sale. Zotac & MSI OC Nvidia older gen cards were also okay. Just check reviews for brand and model when you research.
@@dianaalyssa8726 I was wondering why the GPUs I choose on Part Picker suddenly sell out but Asus are readily available 😅
Sorry to see the issues you are having, NO excuse for any motherboard manufacturer to send out other peoples used returns as replacements for you or anybody else regardless of what the part cost. It's even worse when these motherboards are over £500 !!
My current mobo is Aorus Gigabyte X570S Master from 2021 paid £348 for it new and it's paired currently with 5800x3d and a 3090 FE luckily no issues at all everything works.
Hope Asus make it right for you....
My ROG Strix Z690-E came with bent front panel pins, the chassis intrusion ones exactly like yours. It seems that the tight anti-static packaging bent them.
You are literally part of the problem if, even after having so many bad RMA experiences, you just went ahead and bought a new Asus motherboard from Amazon. Should have gone with a different brand.
My genuine question, and I really am not trying to start something, but why ON EARTH are all of you tech content createros constantly blasting ASUS for their apparent sloppy and disgusting behaviour and STILL you keep using them?
You bought 2 new motherboards other than the ones included in the RMA process? Why the hell would you do that? Are there no other motherboard brands out there? Is ASUS the only one? Does this particular model offer you something that is worth all of this bullshittery?
I am genuinely interested. I keep seeing tech content creators shitting on Asus and proceeding to use them non stop and praise them as if nothing happened and I just don't understand why????
Good question. I hadn't noticed this before your comment but you're absolutely right.
Money. Although everyone has a breaking point, or enough backlash from the community they eventually have to say something. This is what puts food on the table for them, and there employees if they have them, people are people. If ASUS lined my pockets, my employees pockets, gave me all the equipment for content I'd be singing there praises until I absolutely couldn't anymore because me, and my family need health insurance, and my employees special needs son is in an expensive school program (just random off the top examples.)
It's a business.
@JjJetplan That's a fair point now that you have put it that way. In this economy and state of the world it is understandable.
I hope everyone gets to express their stories and enough noise is made so that Asus starts treating content creators and customers with respect, because this is just embarassing.
Asus is my favorite brand. I like their boards and UEFI interface, and I'm most familiar with their settings. The last asus mobo I bought was in 2020. I did have to RMA 6 mon later, and to be honest I don't know if I would buy again considering all the bad press in the last year.
Is it ASUS that's falling down on these QC issues ?, thanks for another great video; going to feel anxious doing my latest PC Build in next few weeks - if everything will work without any issues.
I just got the same board 3 days ago and I am glad everything seems to be in a good condition 😮💨
I posted this video on asus's twitter so more people can see what u went thru and maybe asus will watch as well. Im terrified of having an issue with my z790 dark hero. I actually had a ram Initialization issue but fixed it by not letting armory crate control the rgb on the ram...smh but havent seen the issue since kind of weird.
Have had success with RGB using OpenRGB on both Asus TG Z690s, if you are looking to try that it's free and less bloatware. At least you can boot now and are stable though. Sometimes it is scary to touch a stable system. Mine had the USB issues switched over time Windows 10/11/now Nobara Linux honestly am stable and can't be bothered anymore adjusting. Did BIOS updates and everything though, ram tuning, OS swapping etc to be stable. At least the debug leds for me came in handy (both Asus Z690 and Asrock B760M have them).
@dianaalyssa8726 same for me the debug led lead me in the right direction but all the troubleshooting shouldn't be necessary for a new product.
I also had to RMA my Z790 ProArt, and Asus needed 2 months to fix it, trying it's best not to fix it saying first the cpu socket was damaged, then that the damage is actually something else unfixable, then that it was water damage... also no advanced RMA for me it looks like.
Lucky me i bought it from an official ASUS store, and they helped me mediate. So if you also received a motherboard with a burned PCIE slot, that's mine. EU
Whenever I have done RMAs here in Canada the item shipped back has always been a reworked device. Unless the item in question is something that is not normally repaired, I would never get a new item for a replacement.
not new is fine, but it should be cleared, properly inspected, and tested appropriately - that is clearly not happening at Asus, or it only happens sometimes.
Hey, just a heads up. At the 19:25 mark, you put the motherboard on the anti-static bag. That's not a good idea because it can damage the board.
This is why Jayztwocents fired Asus from being his Sponsor.
Yep
we should boycott asus
I had to return my asus motherboard. I had no issues with the prosses. sent out a broken board and as far as I know the replacement I got, I don't know if its new, but it's
working.
OMG I am stunned, great video... Thank you!
Ok ,lesson learned, don't buy from asus got.
i learned that lesson a long long time ago.
Those motherboards are not used, according to Asus are "pre-tested by quality control department" hahaahahahahaaha
Well they have monkeys passing them.
It's extremely unlikely that's the case, considering how each motherboard had different defects. Either way, if the damage is actually caused by QC, they need better QC.
It's happening here in the USA as well. I got an ASRock B650E PG Riptide Wifi marked as new covered in thermal paste and fingerprints as well as bent pins in several places on the board. I returned it and ordered another one from Newegg instead of the Amazon Asus direct store front. Also when I got the first board from Amazon it already had a return sticker on it from already being returned.
Asus, is fudging up
aint no way this is real
🙈🤯🤯
Great video……Steve gonna loose his sh$t when he sees this! It’s collaboration time!
So you had the motherboard sent back four times and got broken ones and then you went out and purchased another one from Amazon. I guess you didn’t learn your lesson.
Im unsubscribing if you make any video with featuring Asus products
That's an Excellent idea 👍
I guess you'll have to unsubscribe :(
My job is to cover products that people are purchasing and help them, and NOT covering a product is not actually helping people. What helps people is giving them all the information they need to make the purchase. Hope this makes sense? :)
I think I might have to make a dedicated video 'why I'm still reviewing Asus products'
@@theTechNotice thing is Asus still makes great products and this isn't a new issue. I have always accepted that you take the risk on the future RMA with Asus but it's worth it as they make the best stuff. Please continue what you are doing and amazing videos.
US here - for Christmas a few years ago my mother and father bought me a G14 laptop from bestbuy it lasted about 3 weeks before it shat itself. returned it to best got other one, it shat itself within a week, did the same thing and it didnt even last 5 days. did the bestbuy repair thing and they didnt do anything. i tried to play MC on it and got error 1 everytime i tried to play. end up thoughing it one the floor and smashing it. not the smartest move but i had it at that point. laster i got a MSI laptop and havnt looked back.
I was a asus fan boy myself. And sold lot of asus gear. If I ever had an issue they had account managers I could talk to and everything sorted itself out. But - then they started saving money by cutting out human resources. Effectivisation they called it. Chinglish and cringe. Sure enough not long after they did this there started being a raise in issues with their gear. Including my own asus gaming laptop I never ended up getting fixed. This was about 10 years ago for reference. So the rot has been happening a long time in Asus. Steady decline due to corporate greed. The next one I predict to end in the same boat is Samsung. They learned from Asus how important it was with a good sales network that could actually sort issues for the retailers. At one point Samsung had a team of 12 account managers for just Norway and won the market fast quick and in a hurry. Now this is on the decline due to much the same reasons. And we saw the same happen earlier with Sony. It’s the first sign of dark clouds on the horizon. When the human resource locally go away things go south as there is no one to hold accountable.
The way this has been going, you might want to keep that last RMA board around, just in case your new board finds a new way to bring another fresh hell into your workflow! It's truly maddening to think that ASUS considers this an adequate amount of support for a professional use case.
Asus: We heard your motherboard is broken, we will send you other broken motherboards.
Is that advanced RMA an automated process or something? I had similair experience with a fridge. Looked like they send me an already returned one without checking. Was not Asus tho.
But part of it was cause it was almost fully automated process of ordering and sending. So a retailer might have send it back as a good status while it not. So it gets back into the products to be shipped.
Do you recommend the RX 7900 gre GPU?
Have you had any USB issues with this motherboard?
@Tech Notice: As for what "R.S." stand for mentioned in 37:31 it stand for "retail sales".