Im on the same page!!!! I usually order parts and accessories months before I get the pistol or AR that im building. I can tell you. I just learned about a month ago. Most of these orders are drop ship orders where the Seller gets the order, and then the reach out to the manufacturer and they place the order themselves.... Keeps the cost of storage down..... The OEM ships it either to the buyer or the seller depending on the contract they have with the OEM. Your complaint is SUPER VALID!
Not a good way to do business! Too many people are too afraid to speak up. I say fuck that. These brands don’t love you and they don’t care if you defend them or not. So might as well speak the truth
What's even worse is when you order a part or product, the company charges your card and then the status just sits there for a week with no changes. So after a week of no changes, you get an email that the item was backordered and your card would be credited the refund within 10 days. Very frustrating.
I agree with all of your points. It’s incredibly annoying how bad the customer service can be AND your fellow 2A enthusiasts thinking it’s wrong to complain. I have my own lists of companies I’ve personally had experiences with: Worst - Optics planet - Briley - Mossberg - American Defense Mfg - Freedom Munitions Best - Primary Arms - Midway - Brownells - Eurooptic
Some of these companies don't actually hold the physical product. Whoever they get it from may have it in stock and whenever they get it, they'll send it to you. Not a good way to do business.
I hate when company's take too dam long with shipping me my products in timely manner as well. Then some companies will ignore you when inquiring about your order and God forbid you ask for a refund then they say the order has been processed abd they cant do a refund. People paying money and just accepting anything a retailer gives them when inquiring about purchase status. Also this is a reason i will never order weapons from TTI i mean the quality is obvious but no fuking way i am paying upfront and then waitin 35+ weeks to get my order. I mean yes you can rush your order especially when hand made but weeks to possibly year or more for gun related products FOH. Like you said why try to scale so bug snd take customers money when you dont have an entire logistical system in place to be able to market/accept orders/update order states/ship and receive products snd have solid production team with QC in place and definitely have a team in place to update customers on their order status with legit reasons not excuses as to being delayed because you dont have the staff to keep up with the huge demands for you products
Bro I order majority of my stuff from primary Arms I don't mind paying the $11.00 shipping fee but I know that once I place an order before 3:00 pm I will receive it in 3 days.
Agreed man!! Atlas and ARC division ships pretty fast! Local is slim pickings/a joke. My local shop I’ve used/purchased from for over 6 years from glocks/FN/staccato has let me down on just service alone. Kinda put a bad taste in my mouth. I notice I’ve been buying from basspro/online more instead of dealing with B&M’s.
Yeah ive had some bad experiences with gun companies optic planet is horrible and a lot of aftermarket places are trash like agancy arms rip off taran tactical rip off i like there ext mags and magwell but thats it from them i could go on and on but i wont some of them are great though t rex arms great company.
People need to stop defending these companies that are quick to take your money 😂
Facts! They defend them till the very end! It’s like some fanboy Elon type stuff it’s crazy!
The art of customer service is dead.
Considering communication is dead, so are the things following communication
Im on the same page!!!! I usually order parts and accessories months before I get the pistol or AR that im building. I can tell you. I just learned about a month ago. Most of these orders are drop ship orders where the Seller gets the order, and then the reach out to the manufacturer and they place the order themselves.... Keeps the cost of storage down..... The OEM ships it either to the buyer or the seller depending on the contract they have with the OEM. Your complaint is SUPER VALID!
Not a good way to do business! Too many people are too afraid to speak up. I say fuck that. These brands don’t love you and they don’t care if you defend them or not. So might as well speak the truth
What's even worse is when you order a part or product, the company charges your card and then the status just sits there for a week with no changes. So after a week of no changes, you get an email that the item was backordered and your card would be credited the refund within 10 days. Very frustrating.
I hate that!
They’re in the influencers post having a good old time 😂
😂
Nah I 100% agree. I will literally not order because of lead times sometimes. It’s ridiculous
They don’t get that. They would for sure make more money. But a lot of companies operate in chaos
I agree with all of your points. It’s incredibly annoying how bad the customer service can be AND your fellow 2A enthusiasts thinking it’s wrong to complain.
I have my own lists of companies I’ve personally had experiences with:
Worst
- Optics planet
- Briley
- Mossberg
- American Defense Mfg
- Freedom Munitions
Best
- Primary Arms
- Midway
- Brownells
- Eurooptic
Optics Planet did you dirt bro?? Surprised to see them up there lol
I Love Your Gun Collection.. I Only Own a Glock 17 Gen5 and a Glock 48 For The Moment.. And I Love'em
Thank you! Can’t go wrong with any of those! The 17 and 48 are great guns. One duty sized and one carry sized. Best of both worlds 🙏🏽
Primary arms and Midway has pretty fast shipping times.
Where do you get those bands on the gun grips from?
It’s Goontape. Just marketing to people who copy cat what they see online to charge $$$ for black athletic tape.
It’s hockey tape. I got it on Amazon a pack of 4 for line 8 bucks
Some of these companies don't actually hold the physical product. Whoever they get it from may have it in stock and whenever they get it, they'll send it to you. Not a good way to do business.
I’m starting to find this out recently. Some brands make it seem like their products are manufactured in-house but nope
I hate when company's take too dam long with shipping me my products in timely manner as well. Then some companies will ignore you when inquiring about your order and God forbid you ask for a refund then they say the order has been processed abd they cant do a refund.
People paying money and just accepting anything a retailer gives them when inquiring about purchase status.
Also this is a reason i will never order weapons from TTI i mean the quality is obvious but no fuking way i am paying upfront and then waitin 35+ weeks to get my order.
I mean yes you can rush your order especially when hand made but weeks to possibly year or more for gun related products FOH.
Like you said why try to scale so bug snd take customers money when you dont have an entire logistical system in place to be able to market/accept orders/update order states/ship and receive products snd have solid production team with QC in place and definitely have a team in place to update customers on their order status with legit reasons not excuses as to being delayed because you dont have the staff to keep up with the huge demands for you products
Shit grinds my gears bro lol
@ Darius kincade I enjoyed this video and wanted know your experiences with KKM precisions and aftermarket Glock Barrels
Bro I order majority of my stuff from primary Arms I don't mind paying the $11.00 shipping fee but I know that once I place an order before 3:00 pm I will receive it in 3 days.
Facts!
Its so frustrating. I had to wait 3 weeks with CO 3 day wait (which is actually 5 or longer) and shipping to get my shotgun.
Insanity! In 2023 too I just don’t get it
Agreed man!! Atlas and ARC division ships pretty fast! Local is slim pickings/a joke. My local shop I’ve used/purchased from for over 6 years from glocks/FN/staccato has let me down on just service alone. Kinda put a bad taste in my mouth. I notice I’ve been buying from basspro/online more instead of dealing with B&M’s.
Also try rocket city stippling for ports etc
I love ARC just don’t love the ARC tax 😂 they are pricey
Yeah ive had some bad experiences with gun companies optic planet is horrible and a lot of aftermarket places are trash like agancy arms rip off taran tactical rip off i like there ext mags and magwell but thats it from them i could go on and on but i wont some of them are great though t rex arms great company.
Taran has been on a downward trajectory for a while now