How to Recover Crashed Document in Illustrator

Auto-save is a safety net for when things go wrong. Here's a quick demo of how to enable auto-save and recover a crashed document. If your app is crashing frequently, please reach out to us as soon as you can!
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[@nicolewonka9662]

THE MESSAGE DIDNT APPEAR WHEN IT CRASHED NOW WHAT

[@cookies2613]

I'm having a mental breakdown

[@daria_lazurenko]

didn't work for me either

[@Comic_Book_Creator]

I cant open my AI file, its open only one page, have 15 board.

[@AdobeCare]

We need some more info to help. Can you send us a DM on X @AdobeCare? adobe.ly/40S9lhn You can also search our forums for solutions adobe.ly/40SmHtV or contact our teams directly at adobe.ly/46q4N36 Thanks! ^JA

[@sigitdhimas138]

i saved first, mine not crash but if i open the file it says: Illustrator could partially read this file.
We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file.
after that it was all gone, it's happened twice.
how to fix it, please help me

[@sigitdhimas138]

my file is big

[@AdobeCare]

Hey there. Thanks for reaching out. If Illustrator cannot recover the file after relaunching, the file is likely lost. We understand this may not be ideal, and we apologize for any inconvenience.
Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location or saving your work as Cloud Documents (adobe.ly/3KeCyM3).
Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (adobe.ly/3KywPB3) to see if it resolves the problem.
Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.
Thanks, ^AM

[@ggg-xy4xv]

mi herma el problema es q yo le di cancel sin querer, eso es lo q yo necesito saber ombe

[@idkneufisdixi]

¿encontraste alguna solución?

[@ggg-xy4xv]

@@idkneufisdixi no recuerdo, disculpaaa :( yo creo que no(? pero lo q te diga es mentira porque ya ni me acordaba de ese comentario, rip

[@idkneufisdixi]

@@ggg-xy4xv Oh, estaba trabajando en mi proyecto y al hacer clic por error en la cruz

[@ggg-xy4xv]

@@idkneufisdixi been there, lograste solucionar tho?

[@idkneufisdixi]

no, lo hice de nuevo

[@yinyangprotagonist7860]

It doesn't give me a message saying "Adobe Illustrator quit unexpectedly".

[@AdobeCare]

Hey there. Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Illustrator, details about your workflow, and a screen recording of the problem (adobe.ly/41Jf3CE), so we can investigate this further?
Looking forward to hearing from you. Thanks, ^AM

[@Aw_creations17]

0:22 this option is not showing in my illustrator 😢

[@AdobeCare]

Hey there. We understand that encountering technical issues can be frustrating. Would you mind trying to reset Illustrator's preferences as described in this article (adobe.ly/4bFSrXm) and checking if it helps?
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above. ^AM

[@triplesixpluggin]

there is nothing in this fucking backup folder + it opens absolutely clear project afterall
adobe is worst software I guess
just deleted my 1 year old project after 1 crash (my recover files was setup)

[@ValentinaPmm]

Hola Estimado, acabo de perder un trabajo final de la universidad, encontro alguna solucion para recuperar el archivo corrupto? si sabe algo por favor agradeceria su ayuda

[@saimafarooq1294]

i have also lost my imp project plz tell me solution to recover it?

[@mrHighLifex]

same here...

[@ZaahirJappie]

How do i open a file that was recovered but is not an Ai file?

[@AdobeCare]

Hi Zaahir! Could you please reach out to us for support? You can start a chat with us using the 💬 icon in the bottom right of this screen: helpx.adobe.com/contact.html
Or you can contact us on twitter.com/adobecare

[@DisneyUpBoilerUp]

I have autosave turned on for my PC, but where in the world is the folder of autosaves? I followed the path in AI settings, but the folder is empty

[@AdobeCare]

Hey there. I'm sorry to learn about your situation. If you've checked the data recovery folder and can't locate your unsaved file, it's likely that the file is unrecoverable. We acknowledge that this may not be the most favorable outcome. To safeguard against such issues in the future, please make sure to activate autosave in Illustrator Preferences for automatic backup and recovery. Additionally, consider creating manual backups of your work as an extra precaution. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
Thanks, ^AM

[@MikaLogo]

NOT HELPING AT ALL