A WARNING to Fraudulent Consumers!
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- Опубликовано: 30 сен 2024
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I was in business 27 years, the more we sold online the worse this problem got. It was quite disheartening in recent times, upsets your faith in human nature, affects your relationships with genuine customers too.
Human nature sucks.
Its so sad. I personally buy a lot online and when I have ordered the wrong item (and its not too expensive) then I will take it as a lesson to read properly. If its an expensive item then I return it (still sealed) and I make sure I return it in the condition I received it.
Whatever happened to ethics and morals?
@@killerbye1985 Not a lot happened to ethics and morals. There are just more people now which means there are more bad people.
Not all of us are like that. Last time I had to return something was a pair of cargo pants, the front button had popped off the first time I put them on. I returned them asking for a like for like replacement (as I actually liked them). The retailer did exactly that and I have had no issues with the replacement at all in the five years I have worn them.
Sometimes stuff happens, something slips through the Quality Assurance, I am a firm believer in giving retailers a second chance.... But, and this is an important but..... I will not give them a third.
What seems to be a growing problem are collectible items (for example a model aircraft engine) are sold and the customer subsequently returns the item for a refund. When the parcel is received and opened it contains a chunk of concrete or half a brick. eBay and PayPal aren’t interested because the “item” was returned.
Another thing that is happening (commonly with a certain carrier,PB) where they claim items are “contaminated” and must be destroyed, they later turn up on eBay, often with the original photographs.
A young lad came into our store and bought a Hugo Boss suit for a wedding, he then came back days later and said he never wore it and he wanted a refund, it was clear by the state of the suit that it was worn but he was adamant he didn't wear it at all.
We asked for his name (which he told us) and checked his social media and there in all its glory, was him at the wedding, wearing said suit.
Obviously, no refund was given and he skulked off but as you say, be careful what you post on social media, it'll come back and bite you on the ass 🤣🤣🤣
The nerve of some people.
You were smart to come up with that picture.
I've just received a refund from a seller on ebay, who advertised a hair serum i use It's not being made anymore. She said she didn't accept returns. 2 other sellers sent me the real stuff, but she sent 2 bottles of water. I told her it was fraudulant, and she threatened litigation, and i said bring it on. In the end I asked ebay to step in and I've received a full refund. I said I would return it but not at my expense, so ebay sent me a free label. However I've still reported her.
Ebay is the wild west. I stick to amazon as had too many experiences like yours
Amazon is selling more and more on behalf of traders. So be careful even with Amazon
👍🏻👍🏻👍🏻👌🏻
Actually I’ve had 100% positive experiences on eBay for many years now, both buying and selling
@@kaysmith1964amazon keeps a huge percentage of the money from these third party sellers for up to 40 days before they release it to them. 'Just in case of chargebacks' Its killing them slowly but surely.
I've had so many instances of couriers just leaving packages on my doorstep without even ringing the doorbell.
I've never had any stolen, but it could happen so easily.
The tracking info usually says "package handed to resident", which is a blatant lie.
Yes, some couriers do outright lie. Several times I had a courier say that they attempted delivery but no one was home even though I was working from home in a room next to the door and can see vans etc arriving.
@@ferrumignis I know for sure that some couriers of one particular company go to the address with the parcel (so it shows on their vehicle tracking), wait for a few minutes and drive away,, with the now-stolen parcel. Same company about which there was a documentary a few years ago that they were selling off loads of packages (thousands, a pallet-full at a time) by auction, claiming they were undeliverable/no return address but many clearly had both the 'to' and the 'from' addresses marked.
This has happened to me when Evri left a laptop, in a box with a picture of the laptop on it, on the doorstep, without knocking. The tracking info indicates that at the time it was "delivered" I was sitting in the sofa only meters from the door. When I noticed the notification saying it had been delivered, it had gone. A neighbour confirmed they saw it being delivered, and the courier's "proof of delivery" was a photo of it on the doorstep.
I complained to the eBay seller, who refunded me. Presumably they got the courier to pay them for it.
Very stupid of the courier.
This happened recently with my daughter's engagement ring. I was in the house, in fact they (RM) had delivered a package only an hour before (same chap). This time he left the package behind the food waste bin. Luckily it turned out it was the ring box, not the actual ring (which had been in the earlier package safely delivered into my hands). They often either don't wait for you to answer the door or don't even try knocking/ringing the doorbell at all
A wife of a friend passing a charity shop spotted a M&S jumper brand new. She paid a fiver and then took it to M&S and got a “refund” of £60. She took great delight in her actions. I found it ugly and distanced myself from her. She did not notice, years later she remarked to another friend that we werent associating with her any more and being “funny”. Later on she got involved in a fraud that resulted in her and her husband losing all of their wealth including pensions. Ironic.
no i could not befriend a person like that... if they feel that that was ok, what else would they find ok against their friends if it came to it?🙄
That IS ugly indeed. These days I believe charity shops are supposed to remove/pen out brand labels (I'm sure someone will correct me if I'm wrong)... though in my experience many don't. Anyway, a little karma to that woman perhaps. Shame her husband was similarly dragged down if he wasn't involved.
The words "Leopard" and "spots" spring to mind!
@@stpeter7432 ?
Karma works in mysterious ways!
Ebay trader for a lot of years here, to be fair, most customers are fine. Some years ago we had someone buy a working used item and send their broken one back. Ebay paid them out, we did a Small Claims against the buyer. Buyer ignored the letters, didnt attend court and ended up paying the baliff a lot more than the cost of a new item in installments 😂
This is being an increasing problem and (following horror stories from friends) stopped selling on ebay.
These days ebay has become somewhere to buy from; but not to sell upon.
But there are plenty (very many plenty) of sellers - they are making the choice, presumably in full knowledge of some fraudulent consumers unfortunately.
Did they pay your costs?
@@taras6806 They did, yes.
@steve5772 Generally, I have had a good relationship with everyone on Ebay. For example, I bought some repeat items and found they were not identical, the seller replaced them without asking for the old items back, which I had offered to return. On the other hand, have had "working" items that did not work, "new" or "unused" items which had clearly been unwrapped and stank of cigarette smoke. Please don't misunderstand, these were a very tiny minority among many kind sellers. Biggest problem on Ebay or the "big river" company is the delivery drivers. Either they claim to have tried to deliver and said I was not in, when I was waiting for them and even saw them drop in a card stating their supposed inability to deliver the item. On other occasions, they have left the item in a "safe place", but failed to inform me, or the person I was sending a gift, where the item was, thus leaving the recipient open to a charge of fraud because the item had been "delivered".
Maybe it's always happened, but one of the reasons I stopped selling on eBay 10yrs ago or so was the number of times I sold an item, then the buyer would claim it never arrived and eBay would automatically just refund them and take the money back off me, including the postage! It cost me a small fortune and I knew damn well that most of those people were basically laughing in my face while stealing my things! 🤬
@@icouldbewrongicouldberightyep, always used recorded delivery - eBay didn't care!
@@icouldbewrongicouldberightdoesn't matter, eBay always side with the buyer
@@icouldbewrongicouldberight Recorded delivery is called Signed-for now (has been for years) and is a legacy service of Royal Mail - it is NOT tracked. To be covered by Ebay's seller protection you MUST send the item with a tracked service in this case it would be RM Tracked 24/Tracked 48, or by one of the couriers like Evri, Yodel, DPD etc. And you must also send to the buyer's address as it is displayed on the sale page.
However that does not prevent the customer from opening a fraudulent claim with their payment provider for "unauthorised use" of their card (ie. pretending someone else stole their card and used it against their wishes). Not a good strategy for them though as this often means they will lose their account with that institution (Paypal for example).
Source - i've been selling online for 20 years
@@LawrenceTimme not like that anymore!
I sold an item on eBay as spares or repairs but the buyer stripped out all the cables and then sent it back with the help of eBay and gave them a full refund, eBay are disgusting
Evidently, the police will try to prosecute for a swear word, but won't investigate or even assist with a stolen car when it's right in front of them.
Evidently.
True, sadly, so true
Two weeks ago I was released from 3 years in prison, because I mistakenly called a transgender she a he, even though I meant no malice whatsoever. I am not sure whether the fact that previously I sold a stolen Ferrari abroad for £300,000 was taken into consideration for which I received a police warning.
Very True me and five other work's have had our tools nicked and the police refused to investigate it. They told us we could have a crime number so we could claim on our insurance. FACT
And up rolls the riot van full off lesbian Nanas to lock you away for a good few hours without even swearing at them!!
They just want it easy it would seem today's police forces just go for the easy pickings all in a days work for them.
I always remember when a friends business got broken into and they were able to track their laptops, other items were involved, to where the thieves had taken them. They called the police and were basically told they couldn't do anything about it because by the time they got a warrant, the goods "would probably have been got rid of". I mean, how about try? Anyway, he and a bunch of workers grabbed a bunch of heavy items and decided to go get the stuff back themselves, although he did call the police to tell them what they were doing and they couldn't promise the state the thieves would be in afterwards, so maybe the police would like to actually go to the address and intervene. Did get the stuff back though.
That's what I would do. These people need to be taught a lesson.
the pigs would most likely arrest him for getting his stuff back and the villain got a black eye, the police are getting worse and are taking sides in certain so called crimes, not saying which ones but the pig vans are rainbow coloured now so we know which way they the are leaning, villians and idiots seem to have more rights than a tax paying ordinary white male
Or they do seize the goods which then get sold at police auctions?
Makes me wonder why they can't be arsed!
Where does the money go?
@@mercedesblack7828 Not just money. When I lived in Cardiff, I knew a policeman who told me that seized porn movies were often shown in the Bridgend Police HQ Club. I cannot verify this, of course.
@@MervynPartin I wouldn't be surprised.
I don't know how people justify this to themselves, even if it wasn't illegal it's morally wrong. If you can't afford it, don't take it. 😮 It doesn't matter who you take it from.
I'm not sure such people bother to justify it to themselves. That requires a moral compass.
They get their thrills by getting away with it.
Some feel so entitled that they don't care. It's just so wrong.
One of my neighbours (now deceased), used to do the buy new, and switch with a broken item shenenigans. He always justified it saying "they 'ave more money than me."
It irked me.
Thank you, I was going to post just that.
One time I had an Amazon package go missing; the courier said "handed to resident" which was impossible, as I was out at work at the time. They changed their mind and then said they left it in "a shed or greenhouse". I don't have a shed or a greenhouse, and I sent Amazon a photo of my back yard to prove it. I reckon 90% of missing packages are stolen by the couriers themselves.
Well I work as a flex driver and customers always try it on and say a parcel is missing even when we've delivered it. We get punished for that and fairly quickly too. There's no defense for us. Any driver missing packages too often will get the sack quick.
You are right I know a wrong un that works for Hermes and he reckons he makes about 150 a week for " stolen" items
@@MichaelCampinI don't know much, but that looks like something the Amazon soreadsheeters could pick up before too long.
There is a park near my house, one of my neighbours knocked on the door asking if we were expecting an Amazon delivery, then rolled off a list of things she'd found opened and left in the park. The delivery driver had obviously opened them all, took the ones that looked expensive and done a runner with them.
@@MichaelCampin Hermes!
I won't order from a company if I think they are going to use Hermes. Just my own personal Hermes horror stories would fill a, (slim), book.
One of their tricks is to take a photo of the door they 'delivered to'. They seem to pick generic front doors with no number on. Once it was even an internal door.
I heard stories of women buying party dresses from M&S on Friday, wearing them to a do and returning them on Monday for a full refund if they hadn't stained them. Long before on-line shopping.
This runs hand in hand with delivery drivers being allowed to leave packages outside buildings and still call it delivered to resident, or they just don't deliver it at all. I think you'll find this is the case in most of these 'non-delivered' complaints. I've had three packages that were supposed to come from Amazon and despite being home on the days when they were supposed to arrive, they have never turned up. My wife pointed out that I hadn't been ticking the 'PRIME' box before shopping, that way you are buying direct from Amazon who employ their own dedicated drivers. When you shop in 'the market place' you will be at the mercy of third party delivery services and that, I think you'd find, is where the real problem lies.
Handed to resident when they do no such thing, is something I've complained about more than once. I also told amazon I don't accept a photo as evidence. All it's evidence of, is that a photo was taken. Strange that they've started taking photos again, after a very long period of not. And that it's when they don't even bother to knock the damn door!
Another thing which really annoys me is, when you repeatedly tell them where to leave if you're out - but how would they know you're out when they don't bother even knocking your door half the time, and I know because I've been in when this has happened - reported it to amazon, who repeatedly assure it will be dealt with, but STILL things are left in the wrong place.
@@wolfpack10 Yes. Ditto. They've claimed handed to me (resident) when I've been in a different country; with another company (not Amazon) I sent them timed/dated pics of me being in Italy. They reluctantly refunded.
@@wolfpack10 PS I have a note on my front door showing to the outside, please telephone (my number) and not a single delivery company other than Amazon does this. Meaning Amazon directly, not the traders using the site.
Unfortunately, Amazon - and other companies - persist in using Evri for a lot of their deliveries. Evri used to be Hermes, and changed their name due to the terrible reputation they had. They are probably the cheapest carrier, and that is why companies use them, but their service - and therefore reputation - is no better than the previous company! I had a very expensive item (a Steam Deck - not from Amazon) dropped off at the wrong location by them, with a photo of the item outside 'my' door - it wasn't! Thankfully, a one-star review to the company I ordered it from and a complaint to Evri resulted in it getting picked up and delivered correctly - which I didn't really expect!
The trouble is, that not all parcel tracking is equal.
Or delivery companies leave the item on your doorstep when you are not in ( sometimes even when you are in)
@@STW1964yep, or like has happened to me with hermes, got up early waiting for delivery because it said i would receive it between 9am-12pm, ended up waiting till 3pm to then suddenly get a notification saying delivered with a pic of my front door, no knock on door nothing else, went to the door and nothing, no package just see the van driving off, i was so pissed. Hermes obviously was useless about it, just said to me it was delivered, until I showed them CCTV of the guy just barely approaching the drive, snapping a pic and leaving.
Edit: without the cctv i wouldve had to contact card issuer about it although back then I didnt even know that was an option so I thought I was shit out of luck if hermes didn't sort it, luckily the business was very understanding and already had a lot of issues with hermes so knew I wasn't lying from the start
@@STW1964 Increasingly an issue in my experience. My "safe location" is only used by Parcel Force these days and Amazon are the worst offenders here. I always tick the 'how was your delivery' as being poor but after many months and repeated incidences I've learned this changes nothing.
Indeed
Because we are out in the sticks it's not uncommon for a delivery attempt to be claimed when we know that they never came near the place. We also get drivers putting stuff in the letter-boxes of the houses at the top of the lane because they can't be bothered to drive a few hundred yards down the lane to the correct address. Some times we can identify where they have dropped it off from the photo on the tracking page but not always. Thankfully these long-suffering neighbours will make periodic trips out to complete these deliveries.
I used eBay for years as a buyer. My wife had some high-value clothing items she wanted to get rid of and asked me to put them on eBay, my first experience with eBay as a seller (and last). One item was a beige leather jacket. It was sold and shipped. After a few days, eBay notified us that the seller was returning it, stating the reason "it is not beige" (and it was, there were plenty of pictures of it too). Anyway, eBay immediately refunds them and we're out of pocket. 5 days later the returned item arrives back with us and it's an old beige woolen cardigan! We complained to eBay that the item returned was not the item that was sold and shipped. eBay couldn't give a fuck. Never used eBay as a buyer all seller since then, it's a scam.
In other countries, second hand items are published online but traded in person. Maybe you should do that next time?
@@nataliam9764 Yeah, here it's called Gumtree, we use that now but limits to local buyers. Still better than eBay.
A good rule of thumb is never sell anything online you can't afford to lose. If you are a new seller with no sales history, unfortunately nobody is going to take your side. It's better to build up your reputation with low value sales rather than going straight in with the expensive stuff.
This is why I’ve been reluctant to start a business. I’m a sewist and I’ve been wanting to make things to sell but I’ve heard horror stories 😢
Don't let a few bad people put you off. I'd say go for it but be careful. I hope you do, good luck in your endeavours.
I sold what I made (sewing and knitting) and in my experience it’s not worth it. I spent so much time trying to drum up business and dealing with time wasters then issues with my post office that I barely turned a profit.
At the time there were also the ones playing the benefit system so would undercut people in price so they could meet minimum requirements to be able to claim benefits. It was just a nightmare.
You still have the right to refuse service to someone. Don't serve certain card numbers or deliver to certain addresses for a few years of they're going to mess you around
No one ever see stories in the media of bad tenants but my friend and his wife had 14 months of nightmare trying to get two guys out of one of their houses after they stopped paying rent after the first month. They destroyed the house inside, had a rabbit that crapped all over one room, let a leak in the upstairs shower ruin the floor, carpet and ceiling, left cigarette burns in living room carpet. It was a mess that left them demoralised and infuriated. They now only rent to workers doing short term jobs from different parts of the country, using a intermediary. No damage, no stress and they pay on time.
@@Valehass It depends on where you look. Some of the "news" pages that pop up when I open a browser are heavily one-sided towards the wealthy and the landlords and will bring up the dark sides of tenants. On the other hand, the same "news" sources seem to be totally unaware of issues that are in the news, on youtube or the internet, esp. those stories that show bad landlords and poor treatment of tenants. I am sorry for your friends and I agree it must be a nightmare for them, but I have also worked with people who need housing and who have had real problems with private landlords and unaffordable rents. To be fair to your friends, I believe that tenants agreements should include protections for the landlord and the property. Perhaps everyone should have to provide a bond or indemnity which is forfeit in the case of damage to the property. If tenants had to provide reasonable identification, the problem of tenants who run could be dealt with, at least in part, by a database which would identify such unreliable tenants and which would prevent them from being able to repeat their behaviour.
On the other side, landlords should ensure the property is up to a liveable standard and that tenants can't simply be evicted without good cause.
The problem with housing is that everyone has an anecdote about individuals, but the housing crisis is a national one, such that there are too many empty properties and too many homeless and not enough will to solve either problem. Remember that some MPs complained about increasing benefits and about benefit claimants but failed to disclose that they were raking it in as landlords to benefit claimants. When some people are making money from the suffering of others, there is no reason to sort things out.
If you want to make sure a parcel is delivered to your hands, have a knife in the order if possible. Any small kitchen knife will do. I recently discovered they have to check DOB (18+) and hand it to you.
On the other hand, acid for the drains that can melt skin, no checks required! 🙄
You have a large collection of fruit knives now? 😂 Good point. I can give all my family fruit knives for Christmas..
PS no pun intended.... 🙄
@@sarac.3259 😄😄Love it!
Also alcohol. They need to age verify the buyer to hand it over.
@@jeremypnet Yes! That definiitely works. Just wish we didn't have to shout it in the street.....
@@sarac.3259 What was the pun, exactly?
Dumping a parcel on someone's doorstep and taking a photo before walking off isn't delivering the parcel to the named person at said address. Hermes and Amazon do just this! The majority of my Amazon parcels are left on the doorsteps of other houses on my street or, if small enough, posted through their letterboxes. Thankfully, I have always managed to track down my Amazon parcels and, to date, nobody has stolen a parcel that was left on my doorstep by Hermes (thankfully). Royal Mail is pretty good, although one time I ordered a Canon Flash for my DSLR from Curry's and Royal Mail delivered it to a house across the road! Curry's didn't want to know. That nearly cost me £150! I raised a complaint with Royal Mail and they sent the postman back to my house later that evening, who managed to retrieve it from the address he delivered it to (it had been opened).
Checking Amazon orders it usually says “Delivered…Handed to Resident”, when In fact I simply found it after some hours sitting on my doorstep! I arrived home one day to find an expensive DeWalt power tool in its signature DeWalt liveried cardboard box on my door mat…Anyone could have walked up and taken it, but nevertheless Amazon says ‘delivered’.
No more covid epidemic , previously needed signing for but pandoras box has been opened and will not be closed . Now so much easier for delivery company's to save money via delivery times . That won't undo that .
@@annfrancis6287 Yes. Absolutely. There was a time when signed for/proof of delivery meant just that.
This, delivery services have become a complete joke over the last 20 years. Delivered at the wrong address, dumped on the doorstep even though there's a big letter box, left in the the stairwell of a big complex, or even returned to sender with NO NOTICE that any delivery was attempted.
As a former postman, this is frankly pathetic. But it's not the staff so much as society writ small. Cutback after cutback after cutback, a bunch of companies competing with each other, each one laughably understaffed and not one of them caring a single iota about service quality. All that matters is volume.
You got some shady neighbours. When I receive neighbours mail, I usually drop it off to them.
The only problem I have ever had was buying a very expensive phone, which was delivered and photographed but it wasn't pictured anywhere near my home. The house was nothing like mine. I sent this photograph and pics of my house and the sender re-sent another phone immediately! Whose house it was, i'll nver know but I do recall their fraud squad team got involved, but I never found out anymore.
It has certainly made me weary about ebay buying and selling but I do still dabble!
People don’t realise that with them doing this it drives the prices up for the products, so they can afford to run their business. Somehow I don’t see it reversing the prices down anytime either.
Obviously the best of all worlds except perhaps price is Argos they certainly don't suffer much shop lifting 😅
Such people tend to think for themselves at the immediate time without a care in the world for others, I suspect.
This "general guidance" can be summed up as "don't be a fuckhead" 😅
Your comment can be so summed up.
People who do this will only make it harder for those of us who genuinely do have packages go missing, be it theft by the deliverer, or delivered to the wrong address. It's happened to me a few times. I would never lie about something like this because I know it is dishonest and stealing. The police should be prosecuting this, but as usual its easier to police people's thoughts and speech than actual crimes like theft, or fraud. It's no wonder so few people respect the police. If the police do nothing then the traders should work with the card and delivery companies, and start blacklisting the people who do this, so they are unable to buy anything online.
I had a brand new XBox get delivered to the wrong address because drivers relied on their GPS rather than reading road signs. I was on the phone to the seller and stated I would absolutely phone the Police after the call to report theft if they didn't find out where it had gone. There was a knock on my door and the person who received my parcel was delivering it to me instead. They were genuinely embarrassed, but I was given yet another reason to have faith in humanity restored. Most people are honest.
@EgoChip I agree that some people genuinely do not receive their packages or are not informed of where they were actually delivered. But admitting that immediately creates a problem. If the police did investigate, how would they be able to tell if I am someone who honestly did not get the item or that I am someone who is lying? If the delivery driver is capable of lying about their own dishonesty or incompetence, they are capable of lying to the police. Even if the police search my home and find nothing, that does not prove that the item was not delivered. Even if the police suspect dishonesty, they cannot claim I stole it if they cannot find it. They are not likely to want to search entire homes and outhouses, just in case an item was misplaced, nor are they likely to be able to demand that all the neighbours allow their homes to be searched.
If the traders do decide to work together with the card and delivery companies, how will they distinguish the honest customer who never got their items from the dishonest ones who only claimed they did not? Finally, my experience is that the delivery companies, themselves, will do anything to hide the failure of their drivers, even to the extent of changing the name of their company or preventing customers from reporting poor delivery. (A certain company named after a Greek God has reinvented itself and has done so repeatedly because their performance does not improve.) The same thing applies to some big companies that employ their own drivers, they are not necessarily going to admit to failures in their system. For example, I can no longer review books from a certain online bookstore and marketplace because I pointed out some potentially fraudulent behaviour in my reviews. I was in the right, but the seller removed all my reviews and not just the few offending ones.
I would love to see the problem solved, but how are the customers to prove their honesty and how are the sellers to ensure they do not punish the innocent?
The problem is since covid the delivery men just dump it on your door step in full view of the street, many times they bang on my door and when I get to it (about 20 seconds) they are no where to be seen, so I imagine alot of stuff gets nicked, so to say blacklist these people is just a ridiculous
I have items delivered by both Amazon and Evri the drivers for both do the same thing throw it on the floor take a picture ring the bell then literally leg it, in the 20 seconds it takes me to get to the door their van is flying around the corner revving hard I always thought UK couriers were supposed to attempt face to face delivery
Yes, I've had similar, things put into a 'safe place' when there isn't one, things even put into a bin Face to face delivery changed during and since Covid. Also .... pay peanuts, you know how the rest goes.
I've had hundreds of pounds worth of parcels left propped against an unlocked front porch door, which is my nominated 'safe place', AND has a notice in the window requesting parcels be placed inside.
After Covid the rules changed and a signature is no longer required.
I had a delivery that I did not receive. The courier company sent me a picture of a box in a corner and claimed delivery.
@@Coxy002605 if the driver / couriers dont understand English then they may dump your parcel anywhere, ive had couriers ring me up & speak only in a forein language & expect me to understand them !!
There is such a thing as earning for yourself (your name linked to your address) a reputation as a long term regular honest customer, when something does go wrong invariably the supplier or their agent (eg Amazon) sorts things out quickly.
The people who defraud decent business, whether they be customers or those in the delivery chain, are no better than shoplifters and general thieves.
I hope traders being defrauded take note of this video and stop accepting fraud, we all pay for and our lives are diminshed by thieves and low lifes.
Police have time to investigate trolls on twitter but not theft
This has happened to me twice. I’ve ordered something, the van driver has been to my street so it shows on the tracker that he’s been to me. The driver hasn’t delivered anything (I have cctv) and marked it as delivered.
So I look like a liar and the driver , presumably keeps my parcel.
Then , obviously the seller isn’t interested in hearing that you didn’t receive it. It’s the couriers that are causing some of this problem.
Just my own experience.
If it has only happened to you twice, I'd say you're lucky! 😒
At 0:50 you said that “you won’t always get the shipping costs back for the product as long as it’s stated clearly by the trader”. Since when? They must refund standard shipping costs that the consumer originally paid when purchasing the product (if you paid extra for an upgraded shipping service, they don’t have to reimburse you for that). Many retailers say they won’t refund shipping costs and customers often fall for this misleading information as they don’t know their rights, but retailers are legally obliged to refund original shipping costs. The shipping costs incurred to return products are of course a different matter entirely.
Yep.
Correct.
Yes, I meant to say return shipping, quite right.
Well said. The system is a lottery, at the end of the day.
Interestingly even if the consumer returns an item that they have so badly trashed, it is worthless, the outward postage still has to be refunded.
Assuming, that is, it was charged separately in the first place.
@@grahvis The item must be returned in a resalable condition (unless it’s faulty etc.).
Just because your credit card company will side with you and provide you with a refund, does not mean that the trader will not then prosecute. This is regardless of whether you have say, not received the goods. It’s not all gloom though, I once ordered an item worth £250 which was stolen in transit. I reported this to the trader who then, after querying this with the delivery company, provided me with a replacement. It’s all about taking the time to communicate professionally and fairly. Keep your evidence, emails, receipts etc. Ultimately, don’t buy stupid things from stupid people for stupid money!
I’ve received goods that I bought online but I noticed that my signature was forged. I wasn’t at home. So they left the package outside. How are they allowed to do that? I’ve lived in many countries and this is the first time I’m witnessing this.
Less 'allowed' more 'can get away with'. Things changed with Covid, too.
I sold something on ebay and ebay refunded the buyer without the buyer shipping the item back to me. Couldn't do anything about it. Even poopal sided with the buyer. 😢
Was one of the most expensive things i sold on ebay too. So ive never used eBay since!
More details required... did you respond to all requests in the timeframe given by Ebay? You are given 3 days to respond to the buyer's complaint (ie. send them a return shipping label), if you don't then Ebay can step in. If Ebay step in you can lose the item and the money.
In general though, NEVER sell anything online that you can't afford to lose. That's a good rule of thumb. Most of the time you're better taking expensive stuff in to Cash Converters where at least there are no comebacks!!
I live in a complex of multiple apartments. The lobby is not secure. I have had several parcels go missing because it doesn't matter how many times I tell either the delivery drivers or relay this to the delivery companies, they do not comply. I understood that they are supposed to take a photo of the package by an open door but they just leave them by my door. Sometimes, I am in but don't even have time to get to the door. They've dropped it and gone!
Why is the lobby not secure? If you pay annual maintenance charges then that should include security measures.
Oh, wait, sorry I forgot we live in the UK whereby random strangers breaking into our homes is not met with human rights being firmly on our side...
@@mercedesblack7828 Lol. We do have an intercom system whereby we can buzz folk in but there's also a trade button that works up until 1pm and anyone can gain entry. Plus if anybody wants to get in at any other time, they only have to give the door a hard enough yank and hey presto!, it's open. It's a housing association too and they seldom do anything about the broken locks.
The same for anyone living in a block of flats with a communal front door yep.
Unfortunately, while there are fraudulent buyers, there are also occasions when the supposed proof of delivery doesn't actually prove anything. More than once I have been informed that delivery has been attempted and a card left, when I have been at home all the time and seen nothing. I had a claimed delivery of an item from M&S. When I spoke to them to say I had not received it, they stated they had the proof of delivery, a photo of it lying on a tiled floor. I pointed out the entrance lobby where I lived did not have a tiled floor.
Items frequently get left on doorsteps, from where they get stolen.
Similar. Photo of my door, a green door when my door is white. Not in your case fault/default of M & S but of the courier. Hope you let M&S know?
I'll up your green door for a caravan.@@taras6806
I have been told that I received a package but it turned out that the post office actually delivered it to the wrong address!! The trader was told it had been delivered but it had been delivered to the wrong place!!
Fraudulent reviews intended to cause harm are also a big problem and has been for a while as people think they can say whatever they like as they are anonymous when leaving them mostly.
That's a REALLY interesting subject, I was thinking about this too the other day. People are more inclined to leave negative reviews than positive. I was vaguely wondering if defamation might come into play.
One of the problems is that invariably when I am out when the item is delivered, they just leave it on the doorstep in full view of anyone to come and steal it. I have often thought that I should claim that I haven’t received it (although I haven’t acted on that). The courier may have a photo of the package on my doorstep but that doesn’t mean I have received it. Maybe if enough people did claim they haven’t received it when it has just been dumped on the doorstep, then eventually couriers will stop doing this and treat our goods with more care and security.
@davidhamm7909 If they are getting paid they have no motivation to care, esp. if they are very poorly paid and only have the briefest of times to deliver an item. I have been asked to raise an issue with a specific driver (of a very large company) and have refused when it was clear that the driver did not have enough time to wait to hand a package to a member of staff in a building without a letter box. In that case, it was clearly the company that was at fault and not the driver. In the case of drivers who turn up and drive away without even attempting to deliver, I am fully willing to pursue the issue. On one occasion, I contacted the very large company - who were subcontracting the delivery firm - and was specifically told "We will not use this firm anymore!". The result? The next two deliveries were from the same company via the same delivery firm and then the delivery firm changed its name. They do not care about the individual customer, even if they are a loyal and repeat customer and their staff clearly do not tell the truth - or, more to the point, do not have the authority to act on complaints. They are not there to help, but only to fob people off.
Some years ago I had a few months as a courier, I got back to the depot one evening and was asked to deliver a large box of, what turned out to be cosmetics, urgently to a local customer. My instructions were to go to the office at the stables and deliver it there. When I got there the office was open but customer nowhere to be seen. So I phoned my depot and was instructed to leave it in the office, which I did. I got back into my van, and something seemed not quite right, so I went back and took several photos of the package and surrounding area.
By the time I got back to the depot, less than ten minute drive, the customer had phoned in and reported non delivery.
The following morning the customer was requested to come into the depot to sort things out. She was met by my boss with printouts of all the photos I had taken. She had been trying it on and never even considered the possibility that photos of the delivered parcel were even taken.
You did well. (Wonder what kind of a horse person needed cosmetics urgently.....)
I would always choose the option of collecting from my local drop off point. It seems more secure and has less issues for the driver and so they are more likely to deliver honestly. Many companies deliver to my local petrol station. I've never had an issue with this method.
Yes agree! When I've been able to have always done the same and not a single problem.
I’ve just started doing this too with Amazon, by having my parcels dropped off at my local collection point. It’s literally five minutes walk from where I live but it’s still safer that way because it means that Royal Mail do the delivery rather than crappy Amazon Logistics drivers who can’t read a fucking address label. I also don’t have to wait until 10pm either.
I have (had a problem with this). Ordered something on Amazon, elected to have it delivered to the local shop 2 miles away (I live rurally). Got a notification that it was delivered, but shop didn't have it. Neither they nor I could work out where it had gone. Eventually discovered that it was delivered to a shop 8 miles away! Not a good look, Amazon!
I buy quite a bit on-line as it is often the only way to get some items and I am pleased to say that most traders are completely honest, as I am when buying from them.
There are a few occasions, however that have caused some concern when I have received notification of dispatch, but the tracking for sometimes weeks after shows no sign of the goods.
If a trader on eBay, for example, prints a postage label, the system immediately marks the item as dispatched, whereas it may actually remain in the trader's depot or not even exist at all (perhaps due to being out of stock).
Luckily this does not happen very often, but "missing" goods are not always fraud on the part of the consumer.
I had a friend, (i say had, we fell out over this) who was guilty of this all the time. He would order stuff on sites like Ebay and Amazon, get it delivered and leave the delivery instruction "if out, leave in the porch" which they would do. Then he would contact them a day or two later and say he hasnt received his delivery yet. Eventually he's be offered another item and he'd reply "nah just refund it." He eventually got caught when the fraud team investigated him. It was soo bad even the postman knew if they had a parcel, to photograph them handing it to him, or return it to the post office.
There have been plenty of times where delivery drivers say they've handed parcels to customers but instead put them somewhere else. I even had an incident where an amazon driver took a picture of the package at my front door but then changed their mind and left the package many doors down - in the end I only tracked it down with the help on my neighbour who had CCTV. I suspect this is what's happening most of the time rather than widespread fraud.
I have had items missing from packages left by the door . Our door is 70ft from the lane and delivery drivers no longer ring the doorbell or knock. They just dump the package and take a photo. If the package vanishes, you have a problem.
what happens when the delivery company delivers to the wrong address as happened to me the delivery driver never took a picture (which many do take pictures) he claimed he handed it to me which didnt happen i only got a refund once the driver claimed to disscribe the address by door colour and other things to which i sent pictures to prove other wise but it took a few weeks, who ever got the package must of kept it
As a delivery driver who delivers for Amazon I get all the time customers claiming they didn't receive the parcel when I know full well I have put it in their hands..
The police have followed up hundreds of thousands of "non crime incidents" (possible over a million by now) and seemingly no accusation of alleged "hurty words" goes unpunished, even though they do not cross the threshold of being criminal offences.
Yet they don't have time (seriously, the fact is they can't be arsed because "insurance will cover it anyway" - ( quote a relative detective sergeant)
If a car is stolen - the "victim gets reimbursed so "why bother".
And it's not just the polcie but the CPS and Judges who appear to bend over backwards to find reasons not to prosecute / convict.
Yeehaw!
Watching this 1hr after it was posted, at 9:30pm Saturday night.
I know how to live it up!
Rock n Roll, baby!!
What I find interesting about the balance of probability is that it doesn't make logical sense. For example, I was cycling to work many years ago and was hit by a pickup truck which didn't stop as it approached the roundabout, I was cycling past the front of the vehicle and it hit me. I could see it wasn't going to stop as I passed the left turn off from the roundabout but was going at a speed which meant if I braked at that moment, I would have halted in front of the vehicle and I couldn't speed up enough to clear the lane, so I knew the vehicle wasn't going to stop and I was going to be hit, then I was.
I was in hospital for just over a week, off work for a couple of months, then lost my job due to my injuries meaning I couldn't do the job properly anymore (the company made this clear to me as to why they were sacking me, but said they obviously couldn't record this as the reason, and I agreed that they were right, I couldn't do the job now so they were paying for another member of staff to be on shift with me just because I couldn't do the job and as a small, new company they couldn't afford to keep hiring someone just to be on shift with me to do my job).
I decided to sue the driver, so the police, who closed the case at the scene when I was put in the ambulance, lost my bike and the notebook of the officer at the scene, reopened the case when I told them I'm suing the driver.
They did an investigation and found the driver guilty, yet my solicitor said that we should accept some liability because it will look good to the court. I said that if the driver has been found 100% guilty following the police investigation where we were all interviewed under caution etc, then a civil court where it is based on probabilities should be obviously 100% as well, but the solicitor disagreed, which confused me.
The criminal case had things like the driver saying the passenger said look out, bike and that I came off the pavement in front of his truck (which, given where in the road my bike was hit would have meant I would have to have turned sharp right, cycled out into the roundabout then sharp left to be in front of the vehicle), the passenger said he was asleep, heard a thud on the bonnet, opened his eyes and saw a cyclist being struck and said look out bike.
I stupidly wasn't wearing hi-vis clothing and it was dark, but I did have reflectors on the wheels, and front and back of my bike and front and back lights.
The solicitor said I should accept 30% liability for not wearing bright clothing, so that they can knock it to 40%, and that I have the right to challenge this for more money but a judge will then see me as being greedy and could throw out the case and it's no win no fee and because I received an offer and rejected it I would be liable to pay the fee myself, so they strongly advise I accept any offer made to me, which is what I did, they named an amount and said this is 60% of the amount they would put forward as the payout and I accepted it. Mainly because this had gone on for two years by this point of me every week thinking about, talking about and filling in forms etc about the accident and I felt if I accept I can finally put it all behind me. But it did confuse me that the police can find someone 100% guilty, yet they are only 60% guilty in a civil case...
My other half says she knows several women who regularly buy an outfit for a night out or special occasion, wear it once then return it for a refund. Sickening.
In the defense of some consumers who have ordered something, but not received said items because it was lost in transit. I have lost lots of orders that way but generally give a few days after delivery date before reporting it, then often waiting a week before requesting a refund or replacement... I'm just saying it's not always the consumer and honestly I do prefer when I have to sign for things, then at least i get the items, I have had cases where they were left on my door step and then subsequently stolen...
Fully agree, and take as many pictures of my house when you deliver as you want.
There are also a lot of cases where the company have said an item is delivered and show evidence and the item has not been delivered or delivered to a wrong address or stolen by the delivery driver.
Never returned anything. Never will. I just eat the loss. It's less stressful that way.
Had local officers in attendance on an 'operation' a month or so back and got chatting to a uniformed bobby, they were telling me that they have a 50% attrition rate in new recruits and many have to take second jobs as the initial pay is not enough to live off.
0:51 clarification - *return shipping.
How do you bring a private prosecution? Follow on here:
ruclips.net/video/iEQyDhZDmJI/видео.html
The throw of the dice. Private prosecutions, through Magistrates are fine, though cannot be assured to be processed. Unfortunately, we do have some clerks that for unknown reasons ignore papers. As a professional businessman I find this disgusting that such an attitude should prevail when seeking to obtain justice. How would these people like it if we in the commercial field withdraw our services to them?
I was wondering about the legality for car parks either on their own or connected to a store with a notice along the lines are "the management of the car park cannot be held responsibility to damage or theft of the vehicle
If the company's building fell on your car, you could sue them for the damage, but if a random other driver bumps into you you have to take it up with them, not the company owning the car park. You're basically no better or worse off than if you park in the street. The car park company is not promising to guard your car for you, is all the sign means.
They cannot avoid responsibility for loss or damage caused by their neglect.
Lets hope it becomes a regular thing to chase after these fraudsters. Most fraudsters will be doing it all the time.
I bought a Berkey water filter and extra stainless steel spigot from the UK, cost just shy of £400, the spigot was not in box, they literally called me a thief and threatened me with a police investigation…I was a new customer and had proof of the package being ripped open when I received my items as photographed everything, they say it was definitely packaged in the bag with the other box..but it wasn’t there 100%, the emails I received from them are absolutely a disgrace and very rude, so I sent the lot back as I don’t want to deal with a company that treats people like this and I’m still waiting for a refund. I if anyone can advise me what to do that would be great as I can’t afford to lose out on £400.
Police have the time to turn up for TV licence searches. Other than that I've heard people say that they've worn something once and sent it back...quite disgusting.
Stop calling it a customer. It's a thief.
Is like giving fake money.
You "buy" product X with a piece of paper and i give you a corresponding product/service. The piece of paper disappears into thin air after a few hours. You defrauded the store intentionally. You are not a customer, but a thief.
A customer is someone who is legally bound through a commercial act contract.
Money for product.
Now, if you want your money back, you must give the product back. In which case you become a former customer, not a customer anymore.
If you keep the product and the money, that is theft.
Thank You for your professional insight and invaluable information I really enjoy your videos and now Andy from popcorn planet in a big part from your helpful advice is going ahead with an exploratory legal route to take action I donated $50 towards his fund to hold Netflix and that creator to account. Awesome job done by you.
Thank you so much 😊
If you really want to know, if it is sent by Evri or Yodel, the chances are it never got delivered, they are not known never to lie about delivery or fake it.
Yes, that is a seriously bad ongoing problem. Hermes changing its name doesn't change the problem.
Or to drop it in front of the door to take the photo, then pick it back up and stick it in their boot. Happened in my village where the guy nicked every blinking parcel for a month
Have you ever looked at the list of things evri don't cover with its insurance when shipping via them. They also ask for proof of what you posted etc
honestly royal mail is garbage now too, three times they have "lost" parcels I have sent. If it's not special delivery and it's over £20 it's gone.
@@ayymao1017yes you should be asked value at time of posting. I think it may be 25 pound thats the cut off value for non tracked mail. Anythng more expensive and you'll not be refunded.
PLEASE READ: Could you bing a private prosecution against a Local Authority for fraud?
I sell phones on eBay and I’ve had 4 chargebacks in the last few months it’s getting ridiculous. I’ve had £863 on hold for 10 weeks now 😡
Don't be a fraudulent customer. I've had one bad experience as a seller. That being said, I've lost count of the times I, as a customer, have paid for tracked/signed-for delivery and the couriers appear to go out their way to BS their way out of non-delivery (e.g. "handed to resident....we left it in a shed/outbuilding that you don't actually own....here's a photo of a window/door totally unrelated to your property to 'prove' we delivered it....here's 'your' signature..." etc). There's also been a number of times when I have paid for one courier service yet the seller has clearly tried to cut corners by going for some dodgy cheapo courier.
Dear BlackBeltBarrister, your police force is not underfunded.
They simply need to reallocate some funds from "taking care of hurt feelings due to words on the internet" to actual crimes, like theft, consumer fraud and all the worse crimes involving coercion and violence.
Sadly that will not happen because the people you can prosecute for "bad words on the internet" are a lot more English than the people you can prosecute for actual crimes.
So their crime-statistics would become "less English" and a lot more diverse, revealing a very sad truth to British public.
English and diverse are of course a stand-in words for something else... but RUclips does not allow such harsh truths.
DHL have said they've 'delivered' parcels that were 'handed' to me when they've done no such thing and nobody has even come near my address (later proven by driver's GPS logging).
The tracking system is only as reliable as the people using it.
I like in a big block of lats and the delivery guys always left parcels on the landing. 9 times out of 10 the parcel would go missing and the picture the courier would take would be the parcel lying against my door, I called the company; mostly amazon the acted like I was the thief. I eventually got a ring door bell and Ive not had a single parcel go missing.
we haven't had a parcel go missing since I fitted a ring-style doorbell. It's a fake. 😂 I think that is the most satisfying part of it all.
They don't have the inclination, say something on line that someone doesn't like and they'll be round in a shot!!!
There's been a definite uptick in 'missing/empty box' events at work recently. Even with a wholesale customer! We're recording the serial numbers, so watch out if you're buying knockoff stuff
I lossed as a buyer when royal mail photographed a letter box on a door that was not mine as proof of delivery. Seller refused to look into it despite me sending a photo of my door and eBay took sellers side. Lost £15 not too much but infuriating.
You could always go through the magistrates with a private prosecution, but this is a game of chance as some clerks, I have found, in the past cannot be bothered with private prosecutions. I file papers, all set out as they should be, but on occasions, in the past, some go through straight away, others are ignored, and when asking why papers are being ignored, I am ignored.
Yes, exactly. I was ordered to attend court. I informed the Court that I would be away. They didn't get back to me. I drove through the night to be at court for 10am only to be told by the head of enforcements that she wasn't expecting me as I had said that I would be away. You couldn't make it up. The cost and inconvenience to me means nothing, in fact to the County Court, I am a nobody, someone that they regularly ignore. Forget justice or fairness.
@@somalilandrecognition5413 I too have had nothing but trouble with county courts, utter unprofessionalism of so many courts that I have had to deal with.
Amazing how these courts treat people, plaintiffs. It is as though you do not exist. I am trying to get a district judge prosecuted, and fighting a system that is seeking to avoid prosecution, even though the case has been made.
A friend of mine had ordered a TV some time ago, which was lost in transit.
The shop sent another one that was also lost n transit.
The second time they didn't believe him anymore.
After some conversation, he found out that the expensive TV was shipped with the label on the packaging - no outer box.
So everyone would be able to see it's an expensive TV.
Luckily the shop agreed to sent yet another one for the last time, this time in a shipping box.
It arrived within the quoted shipping time and in good condition.
I have no idea why a shop would sent expensive items in a way that it can be identified as being expensive...
Our local post office is dreadful - I was advised of a delivery having been made - yet had been around all day of the supposed delivery and hadn't received the goods; a day or so later a neighbour 2 doors up, brought it around it had been put next to her door behind a plant urn - so tracking isn't always reliable.
What's that got to do with the Post Office? You mean Royal Mail Delivery Office? The Post Office and Royal Mail are two completely separate companies. If you have a problem with delivery it's NOT the Post Office's fault.
Royal mail is separate company from post office
@@bretton_woods OOOOw YOU-ARE-SO-CORRECT ... wow ... is your chest all puffed up now you've corrected someone? For most of my life it's was known as & referred to as the "post office" prior to the break up & separation of services, so in conversation most people know the inter-use even if they are aware the current strictly correct name & of the privatisation. Pompous little bore.
I have had a number of deliveries not appear, in most cases they have been delivered to a wrong address. The courier may scan it as delivered, but the item has not been delivered to the correct address. Some couriers take a picture of the item left on the doorstep, but if that is stolen before the recipient gets home from work then the delivery was not successful in my eyes and the courier is negligent, can you clarify?
Thank you it was very interesting to know that you can go after the fraudsters privately. However is it worth it, the time and effort and not sure if you get a conviction.
It is a lottery whether or not your private prosecution is allowed to go ahead, even though it may be evidenced to the hilt.
That will cost them a lot of money to pursue every customer who does it.
It does not solve the problem (which we now know is widespread).
It helps lawyers bank balances.
There is a mechanism, a mechanism there is. Indeed, there is a mechanism. This video could be about 10 seconds without the repetition.
You mention that there are circumstances where a prosecution is not in the public interest. Can you give any examples of this?
Can i ask, do you think crime is legal for under 18s? I was assaulted by some kids who were around 13-14 yrs old, i contacted the Police and the said 'do you want to prosecute if we find them' i said 'yeah' they said ok but be warned that if we did catch then and took them to court the judge would probably not do anything as they dont want to ruin a child's future. Keep in mind i was in a shopping center surrounded by CCTV, would this make crime legal?
No, but it's worth dragging them through the system a bit just for the indignity of it.
Also, as far as I'm aware, there is no age limit for proportional self-defence.
I would say assault is assault and children over 10 (I think it is) are classed as being capable of being prosecuted, it would be up to CPS as to whether there was enough evidence to charge them if the police had the evidence for a prosecution.
I think it would depend on if it was the child's first offence and social reports as to whether a magistrate or judge would punish them and how.
I am not a lawyer or anything it is just my opinion from information I have read at some point or other.
'Do you think crime is legal' - you've answered your own question.
If retailers did not insist on ripping people off, they would deserve sympathy.
Just the other day I heard a woman on the train explaining how she buys something like jeans then returns a similar old pair.
I just had a parcel delivered. I paid for a signed for delivery as it was quite an expensive item but the delivery just left it on my doorstep in full view of everyone walking past. I'm lucky my neighbours are an honest bunch.
I've taken in parcels too for the guy upstairs because it was just left on the floor in the wet, I've seen drivers literally throwing parcels over a gate too., my friend has had a few broken items delivered which was really sad because they were vintage items and not replaceable.
Half the time stuff doesn't turn up. Some delivery drivers don't seem to be able to read numbers and leave it somewhere random.
Rambling on again. Get to the point - surely your legal training gave you this power.
I've noticed recently delivery drivers take a picture of the product on your open door with product on mat inside property so no disputing you received it
Tell the police you sold a gollywog and it was returned and you'll have 5 riot vans full of them in no time at all.
This is why I stopped selling on ebay. I also will not use Paypal because of this.
Also, what about the "Small Claims"/moneyclaimonline process (civil, of course) as potential redress route ?
I have an example that is the opposite to this. I ordered an item off ebay from a commercial supplier. I got a notification that it had been delivered but it hadn’t. The seller did nothing, they just kept repeating that it had been delivered. I had to chase it up with Royal Mail. The local sorting office were really helpful and eventually admitted they had delivered to the wrong address. I did get my money back but it was all down to me. I won’t be using that seller again.
But wasn't this the fault of Rm not of the seller?
It was but I had to chase them - the seller did nothing.
I've sold several small items on ebay that have been delivered but they claimed they didn't get the item.
I have messaged them saying ebay has said to wait a few days to see if it appears.
I've also said because of several items going missing recently the post office is questioning me about it and would it be ok to give me post office their details so they can investigate.
In every case the items have suddenly been found with a neighbour or delivered later the same day.
Oh what a surprise.
Maybe I'm replying too early in the video but what evidence is proof of delivery? Before covid a signature was required but then it seems that was skipped. Increasingly I'm receiving parcels for a neighbour and apparently my neighbour is alerted but is that proof of delivery? Often we find parcels are left at our door, in a hedge, or on some occasions in a recycling bin. Are those delivered? What is stopping someone else taking those items or the bin being emptied by the council? A good solution might be to require delivery drivers to wear a body camera and record the moment the parcel is handed over, if handing over is not possible then the parcel is taken to a collection point.
Now I'm far from saying that there are no customers who commit fraud but surely you'd think delivery companies would make sure they have the evidence that they did their job.
Well said. Taking a photograph at the point of delivery isn't hard to do, the better delivery companies already do this but maybe the law should be changed to make it compulsory for all.
Some fraudulent retailers will send items of little to no value that don't conform to the description and so have a tracking number and an item received confirmation.. if we relied on that and banks didn't refund then we would have problems. I bought a 20 pound lamp advertised on facebook and received some stickers, all tracked and got my money back by going to bank.
Thank you, Daniel. Some explanation/clariifcation on a complex matter. @The Art Of Law yes, brilliant too and much appreciated. (Fraudulent people are so destructive).
Fraudulent/deceptive systems are nobody's friend either.
@@mercedesblack7828 I'm not sure what your point is on this but of course on the face of it seems accurate!
@@taras6806 The law cherry picks what it deems as wrong.
So much to learn!
@@mercedesblack7828 Still not sure what your point, if any, is...
@@taras6806 When the mighty fall, we will all see...
We sent out an item we sold via Royal mail tracked, customer said they'd not received it even though RM said it had been delivered and the GPS map they show on their app showed correct address, not a lot we can do so we sent another, RM showed delivered customer said not received, we called it a day and refunded, we did contact RM, they said as far as they're concerned all had been delivered, also, this was to a house not flats so not likely to have been stolen and it was small enough to go through a letter box c'est la vie!
Another argument with the police is, if they pursued these crimes and prosecuted them, their work load would reduce as people would think twice. The police aren't underfunded, like the NHS they are inefficient with their resources.
Agreed. The police have more than adequate funding, how they spend that money and which crimes to prioritise is their biggest problem.
Isn't easier and cheaper to issue a small claims against the fraudster? This prosecution mechanism sounds very expensive.
That is what I would do, prosecution might have a greater effect on the fraudster, but it does require more effort.
The police are too busy monitoring memes.
This exact thing happened to me on an eBay sale. Even though the tracking said it was signed for the buyer filed a not received claim and I lost. They had it up for sale on their eBay days later. eBay won't do anything.
always buy with a on credit card online that way at least you are purchasing through a three way credit agreement with some protection ... I've never had a problem ... well so far!!
@@Daisy-tl2lhsorry but how does that help the seller? The op of this thread appears to have been selling something, not purchasing something
I was watching a video very similar but opposite, the seller makes many excuses why the buyer has not received the goods, and stretches out to 60 days which is the maximum the banks will allow for refunds, and there’s nothing you can do about it
Where do you stand if a delivery driver marks on their system as "handed to customer" but what they actually did is dump it outside and it gets stolen?
Amazon? Their people do it all the time. Ask them for actual proof it was handed over, chargeback and meet them in court if they get the arse.
If you get it, but don't pay for it, you're a thief.
If i spent all of my time playing video games i wouldn’t have the time to clean my house, cook meals and keep the garden tidy. This is not a question of insufficient time & resources, it is a problem of time management. Similarly, if the police spend their time policing the internet and censoring speech, they don’t have time for investigating crime. It’s not lack of resources, it’s their preference to allocate resources to specific areas that is the problem for us- the taxpayers.
That's simply untrue. There's a standing cost for each function and insufficient funds to pay for policing and the court service.
I did the maths a few years ago and worked out running one traffic car costs 250000 a year. A police officer confirmed that I was in the ball park.
@@TringmotionCoUk i am amazed that you purport to run a business: if there is a finite amount of money to pay for hours worked, then time spent on one removes time for another
@@lulabellegnostic8402 I am amazed that you purport to be able to do maths with an answer like that.
But then, I do know how an annual spending budget works , because I write one.
@@TringmotionCoUk so now you’ve demonstrated that not only your maths and english at year 4 level, you have no original thought process.
The issue is that any kind of proof of delivery is likely not good enough evidence - The door was green and it was signed for by Squiggle, when you know the driver went no where near the delivery address... You need to have pictures of them with the goods, you provided, not just similar ones, to prosecute