NEATO Vacuum Cleaner Repair - My Vision Was Blocked 3000
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- Опубликовано: 18 июн 2017
- Replacement Motor Part Number: RF-500TB-12560
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Weller WLC100 40-Watt Soldering Station
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NOTE:
There’s been some question on whether this motor is a 6V or 12V motor. The RF-500TB-12560 motor has an operating range of 1.5VDC to 12VDC. The nominal voltage is rated at 6VDC, but this motor will operate between the 1.5 -12VDC range. The Amazon listing is showing the nominal voltage rating of 6VDC.
Here is the datasheet for this motor you can download.
www.dropbox.com/s/cuzm6r53rk0...
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In this video I will show you how to fix your Neato vacuum cleaner if it has a 'My Vision was Blocked - 3000' error. You can check the LIDAR unit under the top cover to see if it's spinning. If it's not spinning, then the motor driving the LIDAR has failed. I will show you step by step on how to get to the motor and replace it.
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Хобби
One of the most comprehensive DIY videos that I have seen. I was actually starting to shop around for a new robo vacuum when my Neato stopped working. Seeing that my Neato was around 10 years old and the batteries were getting close to needing replacement, I didn't want to invest too much more time and money into it. I found this video and although it seemed a little daunting at first with the number of screws and components that need to come out, it really wasn't bad at all. There was a little plastic fatigue on two screw-holes but there are so many connection points that it still holds together very solidly. It took about 20 minutes to take it apart, two days to receive the part and about 40 minutes to re-assemble it. Put it back in the charger and after a top-up, it was back in business. So, after about $10 in capital, a little over an hour of time and that pesky 2 weeks of procrastination, my Neato is back in service! Thanks!
Extremely clear video, thank you! For those also suffering from the "my vision is blocked" problem, here is my experience after bringing the machine out of a two-year exile in the closet. I could see the lidar spinning so thought that was not likely the problem. So I decided to disassemble just to see if there was anything I could clean before sending it off for repair. I can't say for sure what did it, but the process of dis- and re-assembling (a few times) seems to have fixed it, for now. The only things I remember changing were (1) the belt that drives the lidar seemed a little stuck when I first played with it, so I reseated it in the groove, (2) the pulley that moves the belt was a little low on the shaft and might have been rubbing as it rotated with the motor shaft, so I lifted it slightly, and (3) the back rollers that the machine rests on when moving were immobilized by hair. Here are some definite caveats: (1) do not overtighten the screws that hold the motor to the lidar--the hole in the motor stripped and I had to use some glue when seating the screw, (2) in the XV-11 and -12, it is quite difficult to reconnect the ribbon cable just before reassembling the top onto the bottom. There is a little black piece on the connector that needs to be lifted ever so slightly to allow the cable to slip into place, and then the black piece put back down into place, and this has to be done with the top cover close to its final position on the bottom of the machine. It's tricky and took several tries of reassembling and disassembling the whole thing. (3) Be sure to test before reassembling the top to the bottom that the bumper clickers are positioned correctly by pushing on the bumper in all four locations where the clickers are located. I had to re-/disassemble once for that problem. Just cleaned the house and the error has not come up again!
This has gotta be the best repair video I've seen. Clear and detailed. Thanks to your generosity I was able to bring a 8-year-old Neato back to life. Thanks!
Just put mine back together and it works great now. Mine happened to be a broken LIDAR belt however. Very similiar. Thank you for the excellent video.
Thanks a lot for the detailed video! It helped me for my XV signature.
In my case, once I got to the motor, I first tested it with a 5v adapter, the motor seemed to spin correctly, tested a few times spinning it forward and backwards. Then we tried to pull the belt off and it was stuck! We cleaned it, added some new white grease on it and reassembled the Neato. It's cleaning the house happily after that, no parts replacement needed yet. I'm buying one of those motors next time I travel to USA just in case :)
Incredible video! Well presented, accurate, and fully understandable. I just completed the installation of a new LIDAR motor, apparently returning my Neato to fully operational status. You must have worked for Neato at one point to know all of this, or you're just a genius. My thanks for your video!
Perfect job, step by step, I was able to fix this. Thank you so much.
Ran into a new problem that it only clean small area and says finished cleaning and and go back to charging, if anyone can help will be very helpful.
Thanks again.
Thank you. I too got mine going with the help of your video. I bought a motor from ebay that came with the wire. Put it in and it didn't work correctly. Then remembered your comment about the polarity of the wiring and took it out, de-soldered and re-soldered the connector and presto! Robbie is working again! Many thanks
Very good to hear you got yours fixed. Cheers!
After 8 years I thought my Neato was Kaput because of the message 'my vision is blocked.' Then I came across this. What a great video. Easy to follow and a clear step by step process. Thank you so much for making it. My Neato has a new lease of life.
Thank you!!! Ordered the motor (with the wires) and followed your video...worked like a charm.
Very well done video! Thank you for the instructions. I fixed my Xv-14 today and it runs perfectly! So hard to find videos that are edited well. You did a great job!
Thank you for posting such a detailed video. It has been very helpful!
Thank you! Your instructions saved my Neato back to life too!
Very helpful and clear demonstration!
Performing an eye transplant on my Neato seemed a bit scary, but with the help of your very clear instructions, Neato can see again and will soon be returning to work.
Worked like a charm! Neato is now working after a 2 month vacation.
Very good to hear that you got yours working again. Cheers!
Thanks for a very clear description of the repair. One thing I found was that you need to be careful not to over-torque the screws when putting them back. Two heads broke off very easily and one stripped the thread on the plastic in which it was inserted. Gently does it!
You are the best. Clear step-by-step instructions and my Neato is working again. To others planning repair: bring many small containers for screws, they will save you.
A terrific instructional video. The steps are clear and as I write this my Neato is cleaning house again. If you're going to undertake this repair, you'll need to buy a small motor, and you'll need a soldering kit. The motor is cheap and soldering isn't hard (my first time!). Thanks for a great video.
Your video & step by step instructions were clear & precise. Very well done....
I have had my Neato xv21 apart about 6 times now over the years for various faults. Usually motors going bad & sensors blocked & 1 broken sensor wire from bumper bar flexing.
LiDar Motor is
Just did this repair and it's running fine. Yep, the brushes on one side were toast. Thanks so much for the video.
Thanks for sharing your experience. Cheers!
Just an AWESOME video. Very Clear and great detail. Saved me buying a new unit. I got the motor for less than 5 bucks!!
Thank you for posting, got mine going with the help of your video. Saved me $$$$!
Excellent. Always good to hear good feedback like yours. Cheers!
4 years old xv 15 and now same problem. Great video!
Thank you!!! My Neato displayed that error and your video made it SO easy and inexpensive to repair! I'm not the best at soldering but it worked so I couldn't be happier! You rock!
Thanks for your feedback and sharing! Congrats on fixing it.
Ok now I know my next tech toy will be, and I'll know how to fix it if and when. Great video; very precise, which is perfect for a repairs like this where parts are in specific places and in orders. 👍👍
Thank you I got my Neato repaired and I was about to buy a new one!!! : )
Thanks for guiding ppl to Check that it's soldered (REVERSED) Positive RED -> Negative (-) and Negative BLACK -> Positive (+). Many videos here in RUclips guide incorrectly to solder positive to positive. Well done!
Thanks for the great tutorial. This really helped me to fix mine 🖐🏼
Thank you for well put together video for installing motor in Neato to correct “vision error”. I was able to fix my system with your help! My only request would be to show which length screws to use when putting back together. Thanks again!!
I fixed mine manually spinning the wheel (without disassembling device). Looks like it just stuck a little. Thanks for the video!
Fantastic video. I took mine apart and the motor looks the same, engineered to fail, basically. Anyway, you saved me from having to poke around to find all the screws and pulling on parts only to find I missed a hidden screw. Thanks.
What isn't.
Great instructions. Put in new motor and now up and running again.
Nice tutorial, i got mine going again Thank you very much!
Hello,
Your video is spot on !!! even though you made it in 2017 it helped me repair my Neato in 2022. I did exactly what you said step by step and i got the job done. Thanks !!!
Nice work! Good video and very useful, Thanks mate!
Fantastically clear video. Made it very easy to complete the repair. Now I am just waiting for it to recharge so I can try it out for real!
Easy to follow and accurate. Thanks a million.
Although I'm a dofus who messed up the bumpers upon reassembly (despite your clear warnings...) the thing no longer says "vision obstructed" and actually goes around a bit before crapping out with "bumper is stuck". Work in progress :-P
Good to hear you are able to fix the error. Cheers!
Excellent video. Clear and concise, pointing out all the "gotcha's" you might run into.
I use blue tape to keep all the screws in place on the different plates that come off like that small screw on the trim plate. Makes putting things back together a no brainer.
One small point, when removing the motor screws they have a tendency to roll toward the lidar.
I also wonder if the fact that the motor is running backwards tends to make the brushes fail? The brushes seem to favor rotation in one direction.
My client's burned up exactly like yours. Early diagnosis was that the lidar wasn't spinning.
Also I turn the screws like this backwards until I feel it drop in the thread. Keeps them from stripping out. I'm especially careful with these coarse ones that thread into plastic!
Thanks for the video. I had the same 3000 error and a new lidar motor is exactly what I needed. Brushes were worn just like yours. Great instructions.
Thanks for your comment!
Patrick Moore wonder if its possible to weld the brushes or replace that worn brish with a similar instead of ordering a new motor
Bezerra Luis I’m sure you could. Was just easier and faster to drop in a new motor and they are cheap enough.
Thank you! Brought my XV-15 back to life with a new motor.
Awesome, very good to hear!
Thank you so much. Helps a ton!
Thank you so much, The scariest thing was soldering on the wires (which I've never done) I borrowed an iron from a friend and did it!!! Thank you so much, your video was perfect!!!
Thanks for sharing. Good that you were able to work on yours.
This is an excellent video, explaining each step in clear and precise detail. Congratulations and many thanks!
Thanks for your comment!
Thanks, fixed my XV Signature following this video.
I wish all help videos were as professionally done as yours clear and concise. Any upcoming video on fixing the "please replace bin" error? Thanks.
Thanks, You are a good teacher! Very clear instrucyions
Excellent, clear, precise video! It will save you from having to send it back to Neato, which I know from experience is a "Black Hole". You can plan on not seeing it again for months, and, when you get it back, it may be missing parts, like the charger! When these run, they work well, but both versions of Neatos I own are plagued by problems. The latest is the vision issue on my XV-15. With the amazing amount of disassembly required, this video is a huge help! BTW, I replaced the standard NIMH batteries with LIONs and have had no more battery issues for several years. Now, if you could just come up with a fix for the "Please turn my switch on" error, when the switch IS on for my 2yo Roomba. That said, stick with a Roomba; I've had one for 12 years, it runs like a top, and is only on it's 3rd NIMH battery(replaced 6 months ago). No "Battery Reset" routine ever needed.
Thank you it was very professional and helpful !!!
+Alex Olshansky Thanks for your comment!
Great video !!! worked for me !
Thanks a lot
Excellent guide! Here are a couple of tips to consider. The assembly screws are made of very soft metal and it's easy to strip the heads or even break them off. For a few bucks you can get stainless steel #4 x 3/4" sheet metal screws that are perfect replacements at Home Depot. The reason I needed some screws was I had to remove the top a few times because the bumper switches did not align with the top easily. As an aid, I put 1/4"x1/4" pieces of double sided tape on the back of the flippers at the point where they touch the spring. This held them perfectly aligned for easy top installation. Finally, the 3 pin connector for the lidar to the motherboard tends to pull off the motherboard rather than separating the plug from the socket. Put a mark on the board and the socket for correct reassembly alignment before you remove it.
especially the lidar socket that pulls off the motherboard tip is useful !
Thank you! Great video
thank you very much for this clear video! I have a Neato D85, would the replacement motor RF-500TB-12560 work for this model?
Thank you!!
Awesome, clear video. Many thanks. Fixed the problem.
Thank you soooo much. I was trying to decide if it was worth a new machine or send out for repair. After not receiving any help in my decision over the phone with Ifixrobot (and UPS lost my mother's robot 2 yrs ago when I sent to them) I stumbled across this. 2-day shipping from Amazon & we're back in business! Thank you again! Went from a $150 repair to about $22...& my husband's patience.
THANK YOU!
Great video! Was able to replace the small motor but vacuum still has the same issue. Any suggestions?
When I go to amazon, there are a lot of motors of varying rpms. Which one would be correct for the signature pro XV ?
A really good video. Very informative and easy to follow. I was able to pry the motor open but it does "look" broken? How can I tell if it needs to be replaced?
Great video, thanks for putting this together. It worked perfectly on my first Neato, tried it on my second Neato a couple weeks later as it was experiencing the same symptoms, and once i put it all back together I received a message that stuck "My bumper is stuck. Please free it." Any ideas? I paid close attention to the four small, black, plastic bumpers when disassembling, one did fall off but I put it back into place and tested it right away. Any help would be appreciated.
Hi, ive followed your very clear instructions, but my XV Signature Pro, still has the sampotential problem :-/ .. I opened up the motor as you, on the one I replaced, and mine was burned as well. Do you have any other solutions? The vision/censor does not spin.
every time this thing fails and I bring it back to life I feel like I strip 1-3 screws and just dont bother putting them back, so far down maybe 10 screws total but still going fine!
Keegan Carter they used absolutely awful quality screws!
@@MacLarenInc there are a ton of screws on these things. If you lose a couple you should be fine lol
Will this same part for the Botvac?
Will this fix/replace a neato botvac d3 connected? If not, know the motor I do need?
Great video. Thanks
Many thanks for you
my Neato lives again!!
Nice job!
Thank you!
thanks! i have this problem. now i have a solution.
Well this video was helpful. Easy to follow.
Unfortunately I still get the error and it spins
Do you know how many RPM must have new motor?
Thx, Mine is working now.
Welp took the time to dissect my neato and order parts only to discover the brushes on the lidar unit are still perfectly fine....
My XV-12 has a problem with vision blocked most of the time, but not always (sometimes it runs). Also, it looks like the lidar is spinning even when it is having the problem. Are these two symptoms consistent with a problem with the motor?
great video you are the best
Thank you for the video!
Do you know what is causing the 8004 issue (battery overtemp) ? Signature XV model.
2 pins on the battery connector go to a battery temp sensor. Apparently the pins can be pushed back so they are no longer making contact. There is a video on RUclips about this. Unplug each battery and check the pins on the connectors. If one or more is shorter than the others, consult the video for a simple fix using a glue gun.
Grazie mille!! ho risparmiato un bel po di soldi grazie a te. Thank you From Italy!!!!!!!
You are welcome!
I checked my XV signature lida and the belt was turning smoothly. I never realized it could be the pully so I am going to have 1 last try tomorrow. The replace my bin also acts up but lets try the vision block problem first tomorrow, thanks 2024
This worked for me but after a couple of runs it gave me the same error is it possible I got a bad motor? Or could something else be burning out the motor?
don t have one but nice job ,very clear explanation..
Thanks for your comment!
Maarten Yzer do you regularly watch repair videos for things you don't own?
My neato xv-11 says RPS ERROR. The lidar turret is not spinning. Will this motor replacement part fix it?
Sometimes it's just stuck but the motor is fine. I just put the eraser side of a lead pencil through the lidar slot to manually rotate the lidar and that usually gets it going.
e k It could be that the brushes are dirty (coated with black residue), and you giving it a kickstart is just enough for the brush contacts to make the shaft of the motor spin again. Cheers.
Thank you for sharing this very good video. My XV-21 recently got frozen when power on. It needs to remove the battery and switch back then it can work OK. It happens very often. Have you had similar problem with your machine ? I appreciate if I can get your comments. Thank you.
I have not had this problem.
3 minutes in I've removed more screws than I have ever removed from everything combined in my entire life.
lol...true!
Laughs in laptop repair ;)
I get the same error message (3000) on my Neato D85, but My lidar unit is still spinning!! Any ideas what my problem can be?
The link Amazon does not have the same model number on thr motor. I'm about to put mine back together again. I hope it will work.
BTW where can I buy screws for the neato. Mine was sent in for repair before and it was tuff to get the screws out.
I suspect because the moter model is not the same that mine now does run around in circles and climb up door frames. It started to give me a left wheel stuck error and I swapped wheel motors around. No more wheel error but still running in a weird way. I ordered a other motor from Amazon and I'll post that link of that solved the problem.
They actually changed The new motor system for the D7. That was their way of preventing this problem but it actually is made it worse. They used to fail usually in 2 to 3 years but now can fail in as little as 3 to 4 months. This on a $700 vacuum And per Nido it was due to a bad batch of motor supplied. When it works it works great when it doesn’t it fails spectacularly.
Neatos are poorly engineered, and their "repair service" is a nightmare. I sent one in for repair and it took 4 months and a VERY reluctant intervention from Neato to get it back. The new batteries I had replaced at the suggestion of customer service as a"fix" were dead as rocks from the battery switch being left on for 4 months. They tried to charge me 3 times for the repair. When it finally was returned, they sent it back with the wrong charger. Neato finally sent me new batteries and the correct charger, but the docking issue returned in a few weeks. I finally took a leap of faith and replaced them with Lithium Ion batteries, and the problem was solved.
I did everything according to the video but my unit is now only moving backwards, any ideas on what went wrong?
Please help!
Thank you for the excellent video. I replaced the Lidar motor and continue to get same error message "My vision is blocked 3000." Can you please recommend anything else I can try?
I was getting the same message, I came across this video. Ny neato has been in service for 45 months working everyday.
I'm kind of leery of putting any other money into it as something else might break.
I did try this and of course I'm only 15 minutes into the cleaning I did but the error message has not come back and it sounds and is working perfectly.
I took isopropyl alcohol and q-tips and cleaned underneath where the laser eye is and I also clean down into the spinning groove. It was my hope that after 3.5 years it was some kind of dust and dirt buildup. Not sure if this is a fix but so far so good fingers crossed.
Awesome job on the video. Seems like they went a bit overboard on all the screws though. Thanks
Changed the motor out today. Working like a champ. Thanks again.
It says that it's a brushless motor
I did the repair, when putting it back together the belt broke. I got a new one and installed it. Had some issues with the bumpers being stuck but finally got it back together and it is still throwing the 3000 error message. I can see the Lidar spinning. Is there anything else to check. I also did a soft and hard reboot.
Have you found a solution? My Lidar spins but I get the message.
Where did you find a new belt? I think that my problem is the belt, because the motor spins well.
I follow all this procedure, and I find out that the problem was not the motor, it was the belt which was tied enough. Somebody know the specifications of this little belt for the motor and/or where I can buy this belt? Thank you very much!
Preciso de ajuda meu robô é um neato xv21 e da o seguinte erro please put my dirt bin back in, vc tem algum vídeo ensinando como resolver, obrigado
Hi, wouldnt it be easier to fix the wire/pin at 5:44 by welding? thanks
You can't weld it, it's a brush that needs to rotate.
thanks
Movie is showing 12V motor but the link is for a 6V motor. I could be wrong of course... Can anyone confirm this?
The RF-500TB-12560 motor has an operating range of 1.5VDC to 12VDC. The nominal voltage is rated at 6VDC, but this motor will operate between the 1.5 -12VDC range. The Amazon listing is showing the nominal voltage rating.
Where can I buy the part, I don't are the link
ali?
So I did this repair. The vacuum runs now error free, but now it just cleans a perfect 4ft circle and then thinks it finished and returns to base.... The batteries are new and great... And before this error the vacuum would clean the entire house perfectly. I wonder what I messed up to make this thing clean a precise circle and then think it's finished.... I followed these terrific directions and everything went back together very nicely... I'm stumped... Advice?
J&S Adventures! I'm also having this issue. Could a bumper be stuck?
dabler37 don't think so. Functions perfectly, minus the fact that it acts like it's stuck in spot clean mode. If it encounters and obsitcle, it bumps and continues.
It's perfectly capable of a straight line. It comes straight off the base, creates the 4' circle, and then makes perfectly straight rows within that circle. At which point it does a happy little "I'm finished cleaning the house" chime, and returns to base.
@@JSAdventures were either of you able to figure out a solution? replaced everything and got rid of the message, but now it only cleans for about 5 minutes and thinks it's done, instead of doing the whole room like it used to.
Evan Blasor nope. It's officially a clunker
How much cost for that motor and where yo purchase it?
Link: amzn.to/2sacdVB
How much did the new motor cost you? Thankx.
I got a 2 pack for about $13 + shipping. See description for link.
dial2fast thankx . Great video.