Critical Incident Technique

Critical Incident Technique: A Method for Analyzing Key Events
The Critical Incident Technique is a qualitative method for analyzing significant events that impact performance. By examining specific situations where outcomes were notably good or bad, it identifies factors that contributed to these results. This approach provides insights to guide future practices, behaviors, and policies.
For example, in healthcare, it can analyze instances of high or low patient satisfaction to identify critical actions like staff communication and empathy. These findings can then inform training and improve patient care, illustrating the technique’s value in continuous improvement.