The Cost of Convenience, Horses A**es and Loyal Customers

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the relatonship of convenience and inconvenience in your business and sales and how this can make or break your customer relationships and flow of your business. We also discussed customer loyalty and how to build it and solidify it through experiences as well as how to do business differently so you don't become the horses a**.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

[@thatguy2689]

I HATE grabbing a 15 minute slot on some calendar.

[@ShawnGervais]

Same!! Drives me nuts lol

[@thatguy2689]

Never knew that about QuikTrip

[@thatguy2689]

If you are an IPA guy - gotta have some Dog Fish Head. They have 60 / 90 / 120 minute. Equates to 6 / 9 / 12% ABV. 90 is my sweet spot.

[@ShawnGervais]

Gonna check this out for sure!!!

[@thatguy2689]

Yes - it is definitely people making it WAY over complicated. Add 600 services and wonder why they never make it across the line.
Simple is always key.

[@ShawnGervais]

Simplicity! Absolutely

[@thatguy2689]

Passing along CC fees is fkn crazy. Owners that have no idea how to run a business. Should ALWAYS be built in.

[@ShawnGervais]

I agree on building it in. 100% in my opinion it's the same as cost of chemicals, microfibers, insurance, security, rent, utilities etc. It's all your operating costs and built into pricing