Never buy a car or get finance from a dealership, i work at a dealership, we survive because people are stupid, do not be stupid, buy privately and buy with cash, and only buy what you can afford. That is the best advice you can get.
Im 32 and have bought 4 cars in my life time. My father however was a negotiator for Starbucks and has been there for all 4. The most important things to consider other than knowing the basics like what the car is worth etc... are 1: to take it to a mechanic. Ive dodged a bullet twice doing this but all 4 cars ive bought i was able to negotiate the price down using the info given to me by the mechanic 2: walk away. 2 of the cars ive bought I walked away from, the dealer called me the next day with the numbers i was looking for 3: put on the poker face, never say you love it or openly express excitement about something. 4: dont fall in love, if the dealer cant hit the price you want it just isnt the car, another one will come up, BE PATIENT!
sandman503 All great stuff! If all car buyers were as savy as you, it wouldn't have been necessary to publish this video. I get a big laugh out of the people from the car business who object to the video content, and then even go so far as to say I "don't have a clue" about the business. Obviously, we hit them right on the head with the truth. Thanks again for your comments.
MY rules for buying a car: 1. buy a used car 2 or 3 years old. ( it has lost most of its original value, have a mechanic check it out) 2. Finance thru a credit union. 3. sell your old car locally ( Craigs list ? You'll get more money). I have fallowed these rules for many years and extimate I have save many thousands of Dollers and I don't need to deal with the crooks at the car dealership....
Lots of people say in the negotiation profession. The best advice they could give is to never be afraid to walk away. If the the deal does not work out for you, even just by a little. Just walk away. You might have wasted 2-3 hours of your time, but you saved your pocket book from a $30k-$50k payment.
Just bought a 2020 Honda CR-V. I watched some of Kevin's videos including this one, and expected every twist and turn in the road. I absolutely loved when they tried to push an extended warranty on me.....by telling me the car I'm buying could be a piece of crap and so I need the warranty. It was the exact same strategy that Best Buy uses to sell extended warranties. Thanks Kevin!
Thank you for all of this information, you nailed almost every aspect that I warn all of my sons about. Particularly with the GAP insurance, we are definitely on the same page here. Always be prepared when going in to buy a car and better yet, negotiate your deal with the sales person via e-mail and when you're settled on the terms, then go in and stick with what they have agreed to. Thanks again!
Good and honest video. I sold cars for 15 years and he hit the main points for us to make money...I was good at ripping heads on emotional buyers.... I had to get out of the business because of bell to bell working hours, which made it tough on my family and my conscience....LOL.
Another Piece of advice I learned buying my latest new car - buy towards the end of the month and insist on speaking with a fleet manager or internet sales manager. They work on volume rather than the price of the car. Meaning they are concerned with selling a lot of cars rather than selling a single car at the highest possible price. Latter involves a lot more negotiation which you want to avoid. Why at the end of the month? To give you more leverage because dealers want to sell enough cars to collect end of month kick backs from the manufacturer. This saved me a few thousands.
You are quite right. Every dealer is hungrier at the end of the month than at the beginning. All the used inventory on the lot (that was there the previous month) is also 30 days older, and they like nothing more than moving aged inventory. If you don't mind that, ask to see a sheet of call cars, trucks, etc. that have been on the lot for 90 days or more. If you don't find something in that group that you like, ask to see inventory that's 60-90 days old. I promise you that it will make a difference.
One particular car I was looking at was discounted 2 grand 8 months ago. 6 months later it was 3500. Today, after being on the lot for over 8 months its been discounted 13,200. Do the math! :P
I like to get the sales guy emotionally involved in the transaction. I know I have them when they start getting pissed at me for telling them no repeatedly.
HondaMallOfGaUSA Here you go, folks. A car dealership who gets it. EVERY good honest dealer has zero complaint about any of the content of this video because it is all 100% the truth. It has no negative impact on honest people what-so-ever because it has nothing to do with them, just as warnings about high crime in a bad neighborhood has nothing to do with good honest citizens living in peaceful communities. So THANK YOU HondaMallOfGaUSA for going on record here to confirm what we've shared. We know who the complainers out there are, and their clients have every reason to watch out for people just like them in the car business. 60% of the dealers in the market would have serious legal issues if camera's and recorders were in place throughout the company because of the lies and clear violations of law that are made daily in their organizations, and most of the bull shit we talk about happens right in the finance office. For comparison sake, however, when we look at the legal profession and lawyers, many of them make car dealers look like saints.... and the legal profession isn't the only one out there who is worse... there are many. So, we don't need other people jumping on here posturing themselves over a few dishonest car dealers. There are crooks in every profession. On the flip side of this are many great people in the car business, people just like HondaMallOfGaUSA who do a great service every day for their customers, and we love hearing from you. If you are a dealer who agrees and is just as tired as we are of the dealers who shouldn't be out there selling cars, feel free to send us a message directly from your dealership to www.thebusinessforumshow.com and we will be happy to speak with your ownership and write an endorsement for your company. You can send us your contact information by either completing the information on our contact page or by filling out the "Request Interview" tab on the website. Thanks again for your comments!
Kevin Hunter Well said. I couldn't agree with you more. Thanks for your video. After watching it I will now be a LOT wiser when it comes to buying my next car. And stuff those that don't like the fact that the truth has been told.
After they test drive your trade in vehicle, get the keys back before you do any negotiation. The mechanic who took the test drive seems to want to hold up the ability to walk away by keeping the keys "missing" for a little while. No keys, no negotiation.
I've been buying/selling/trading in cars for 60 years, was even employed as a salesman by a Ford-Lincoln-Jaguar-Aston Martin-Mazda-Saturn dealer for several years, and I never learned as much about the car business as I have from these videos. If you're in the market on any level, you'll find all you need to know right here.
Best advice ever! When I go in to buy a car, I take no BS from car sales people. The deal-making process is a mind game. You usually have to be a good actor with a poker face to snatch a fair deal. I love seeing their faces when they realize I'm in control, not them!
Don't forget that there can be Federal and State rebates/tax credits, and even Utility company rebates when buying certain all-electric or plug-in hybrid cars. I got a $4,919 Federal Tax credit, a $1,500 state rebate (California), and a $500 rebate from my Utility company (PG&E). Plus I got 0% financing on my 2016 Hyundai Sonata PHEV. I went though a car buying service (Consumer Reports)--which got me a $2,800 savings, and Hyundai had a rebate of $1,000 (if using their 0% financing deal). Altogether, I saved around $11,000 on a car that had an MSRP of $39,000.
I was told my electrical company (Pacific Gas & Electric) was offering them (while watching my local news). I went to their web site, and found a form to fill out. I filled it out and emailed it back to them. Eventually, I got a check.
Just recently bought my first new car. This was my process. I knew what I wanted before I ever set foot on a dealer lot. I spent months researching it and making sure it was what I was looking for, reading reviews from consumer reports and other professional reviewers, and watching youtube videos of amatuer reviewers/actual consumers. I read simple reviews and technical reviews and learned everything I could about it. Then I went for a test drive knowing full well that I needed several more months of saving before I was ready to make the purchase and that making a purchase on that day was entirely out of the question. I wanted to have at least 50% of the out the door price saved up prior to making my purchase. I didn't tell the salesman that of course. When I got to the lot I asked the salesman several questions that I already knew the answer to from my research. Unsurprisingly on multiple occasions he either didn't know the answer or gave me incorrect information. But I respectfully listened to his pitch nonetheless. Then I went home and continued saving and watching for any new reviews or articles to pop up about the vehicle and continued researching. 2-3 months before I was ready to make my purchase I started applying for financing from my credit union. I had been keeping an eye on interest rates and I have not seen a better rate than what my credit union was offering. 1.49% for 36 months. I of course calculated the monthly payment and made an amortization table in excel to make sure that it would fit my budget. I got approved and my credit union issued an Auto Draft, which is essentially a blank check that is valid up to the credit limit that you applied for. You can either choose to use it or take the dealer's financing. It was very satisfying to be able to walk up to the finance manager and say look I am already approved at 1.49%. If you can beat that then maybe we have something to talk about. He was like yeah we can't beat that. We are not even going to run your credit information. No haggling there. In order to get the best sales price I went to the manufacturer's website and built the exact vehicle I wanted and then requested a quote from 3 different dealers. Once the quotes came in I picked the lowest price and forwarded it to the other two and said this is what this dealer is offering. Can you do any better? I also looked on Edmunds and Kelly Blue Book to see what the average actual sale price was and showed that to them as well. When it was all said and done I was actually at about $1,000 below invoice, which I was able to confirm with the Edmunds and KBB information. So it's not like I took the dealer's word for it. I should mention that during this pricing process I took two additional test drives, with two different dealers. One required the salesman be present. The other basically said here is the car, bring it back in an hour. Not having the salesman present for that one was really nice. It allowed me to mess with the various features, test out the acceleration/braking, etc. When I finally said OK I think I am ready to purchase they did not have one on the lot in my preferred specs but they told me they could get one within the next week through dealer trades. The following week was month end and quarter end so they were trying to meet their sales quota. I was not convinced that that was going to happen. Just looking around at various dealer websites in my area I had not seen any in anyone's inventory. I was fully expecting to have to place a factory order. Sure enough they came back with we're sorry we couldn't find one. We can get you one with a different interior blah blah blah or we can factory order but it will take about 8 weeks for delivery. As I think you can tell by now I am a very patient person by nature. I've been researching this thing for months now. Another 8 weeks isn't going to phase me. Plus it gives me more time to save up and lowers the amount I will end up having to write that auto draft for. Lower principle means less interest over the life of the loan. So I told them as long as you can guarantee the price we agreed on let's go ahead and place the order. So that was a few weeks ago. Now I am just waiting to take delivery. I have no intention of letting them talk me into any sort of extended warranties or anything.
Why in the world would I give a shit about the salesperson's commission? A car is a very large purchase. And I am going to take my time and be damn sure I know what I am getting myself into before I make up my mind. And no the rates won't change. That is the point of getting preapproved for the auto draft. The auto draft is valid for 120 days. The rate is locked in for that time period. And really? You honestly believe a baboon could get a 1.49% rate. Good luck with that. As I said I was watching the interest rates. According to BankRate.com the average interest rate for a 36 month auto loan is 4.6% right now. Go to a a bank or a delaer and I bet you will not find one that can beat 1.49%. Credit Unions are not for profit and can therefore afford to lend at lower rates.
+deasttn because credit history/score are used for you to take out a loan to buy a house/car/ect..... Without credit history/score you'll never be approved for any of those. It doesn't matter if you don't borrow money, borrowing credit even if you have your own money will build your credit score, which is essential in your future.
Negotiate the price of a car online and through email. If you just show up at the dealership they will make you play the waiting game until you give in. Also, there are usually dozens of dealerships within any area. Negotiate the Out The Door price online between all of them and only show up at the cheapest one.
Right on. You are essentially changes the "rules of the game," and moving it out of their wheel house. They have no leverage when you're off-site, something they dislike a lot. In the dealerships actual training program, they emphasize the need to control the customer... by controlling the conversation, the pace of the transaction, and even the information you have access to. Think about it. When a person is telling you something they want you to believe, most people will not pick up their phone and start reviewing the input of consumers on what was just said. Some will, most won't. When you're off-site, the game playing has to stop very fast if they are going to get you in the door! Thanks for your comments! I'm just curious, how many vehicles have you purchased in your lifetime?
@@KevinHunter I probably bought a total of 6. The most recent was a new car a few months ago. I contacted 10 local dealerships via email and asked for their lowest price. There was a big difference between highest to lowest. I think they offered a low price anticipating they could make it up on financing and other extras. But I already had arranged financing by contacting several banks/credit unions and taking the lowest rate and terms. I only needed a buyer's order from the dealer to take to my bank. In the end the dealer honored their price they offered but I was ready to go to dealer #2 if necessary. Thank you so much for this and other sites that help to educate us!
I see a lot of comments here lambasting the sales reps, but am continually amazed at how many purchasers just say "OK" to whatever is offered....insane!!
This is the most well thought out and accurate depiction of what happens in the car business available online today. It is more than amusing to see people attempt to argue with some of the points, yet people see all of this stuff and more every time they go car shopping. Every car buyer should see this before making a purchase. Well done!
So the TWO consultants you should bring with you to purchase a vehicle is a top grade mechanic to check out the car, and a top grade accountant to check out the financing.
I’ve purchased 3 vehicles (2 brand new) in the past 20 years (the car I have now, I’ve had for 10 years), and I’ve made all of these mistakes each time. I was the sucker they got over on who paid too much for the car, wanted to see if they can finance me, and never did research. I never really got the car I wanted, they basically told me what they were going to give me. So I totally understand these points. They remind me of how unprepared and dumb I was. I don’t have time for that foolishness on the next car purchase, though. People need to hear this so they don’t keep getting worked over. Be smart, be prepared. You can never have enough information when buying a car.
Don't feel bad. I saw car buyers just like you, walking into a dealership and hoping everything would just work out. I rarely ever did, in favor of the customer, that is. Knowledge is power. A smart car buyer takes each of these points into consideration, and then with a bit of homework, drives away with a fair car deal that was both good for the buyer and the dealer. That's the aim of this video and any other video I've published. What I never liked seeing on the car lot, and what I never like to hear from car buyers today, was the lying and deceitful actions of a few select people who just can't remove themselves from those kinds of actions the moment they see an opening. When you do your homework, you don't leave the door open for the crooks. While there are many good dealers out there, I'd bet anyone $1,000 that I can walk into any dealership, spend a bit of time there, and identify the people who are fleecing their customers every day. A review of a few of their car deals over the last 30 days would confirm that to be true, and I'd walk away with the $1,000 every single time. That's the problem. Even the good dealers have a few bad apples, and not much is done to get rid of them. When that starts happening regularly in this business, videos like the ones I publish will no longer be necessary. Thanks for your comments! Much appreciated!
Went to Alexanders in Oxnard a few years ago and was looking to buy. They told me that my credit score was real low and they could only offer me 20% interest. I went along with the scam. Went to my credit union, the next business day and they gave me, 1.6% and my credit score was 150 points higher at the credit union, than what the dealer lied to me about. Dealers will tell you that your credit score is low to jack up finance rates. KNOW YOUR CREDIT SCORE BEFORE GOING TO BUY A CAR -- AND NEVER GO IN TELLING THEM YOU WANT "SUCH AND SUCH" PAYMENT.
Good point! Thanks for commenting. Not everyone thinks about the view out of the back of the vehicle until they have to. At that point, it's a little too late to think about bringing your vehicle back. Backing up during a test drive is a great idea!
I learned that the hard way with a 2012 Nissan Rouge, back window way too small and blind spots are ridiculous. I can backup my husband's Ram 1500 better and I'm only 5 feet!
Amen to that! Nissan Rogue has stadium seating in the rear! WHAT???? If you have people sitting in the back seats, you'd be hard pressed to see what you're doing...oh...that's right, that's where they tell you to get the $4k package which includes a backup camera system..,.bastards.
I was a complete moron because I trusted the salesman and the finance creep! Will lose more than $10,000 on a Toyota Prius I leased in 2017. Thank you for a very informative and helpful video.
Thanks for doing this video. I have a 2015 paid off car that used to be my company car. It already has 70,000 miles and I was T-boned by an old lady last year. Everything seems fine with the car, it's just that because of the high mileage and having been in an accident I lean towards getting a used reliable car on which I can rack up the miles for years and I'm proud to own like an Acura (I always had hondas and have always been very satisfied with them, hence always wanted to own an Acura some day), Honda, or Lexus. Yet, I saw a used beautiful Jaguar XJ and thanks to its name's horrible depreciation I've been rather tempted to trade my car in. I think it's best I don't even drive to the dealership and just keep on driving on in my paid off car.
I sold cars for a while, be prepared to walk away. Never buy on the first trip, put car dealerships against each other. Know your credit score, know what your trade in is worth and never go to a dealership hungry. Also, avoid the extended car warranty, undercoating etc., its all garbage. The car coating comes in a 2.00 bottle and the cars usually have rust protection already incorporated in the warranty.
Never go to a dealer when you're hungry... great tip! People get impatient with the process and just want to get it over with, don't they? Leaves thousands of dollars on the table when you pull the trigger too quickly. Great advice on warranties, undercoating, etc. Dealers deserve to make a profit, but some of the things dealers do to people are amazing, and yet many employees in the business are still in disbelief that people don't trust them. it's going to take several more years and a lot of pressure from car buying customers to get dealers to change their business model.
Don't tell the dealer you're getting financing from a credit union or bank. You can negotiate a lower price, if the dealer thinks you'll get financing from them.
Thanks for this wealth of knowledge. Today my I went with my niece and her mom to help her get a car. She already had outside financing and the dealership salesman didn’t like that right off. Then they came I followed all 13 things you mentioned in this video. Right off the salesman tried to add some of fees you mentioned which jacked the price of the car another $5k. So, he gets frustrated with me being knowledgeable and goes to get his finance manager who immediately start talking over me and wouldn’t let me talk to point of being disrespectful. So, I began to challenge him and told we are leaving. So, he starts trying to persuade me us to stay by saying if I take these off do we have a deal let’s shake on it. I wouldn’t shake his hand. He goes to his office and comes back where he’s taken some fees off only to replace them with other fees. Like I wouldn’t notice. So the dishonesty and lies I told my niece and her mom let’s go. We left and got a call from another finance mama only for me to hang up on him. Thank you for all you do and say in these videos.
Great video. I've purchased 3 cars from the dealership and always thought I had the best deal. But this time I'm going to kill it with the ball in my court.
I learned a great deal of these the hard way. I am a mechanic so that part was never a problem but when I was 20 I went to the finance desk blind and got hooked for 23k on a 16k car. I'm 32 now and I'm glad videos like this are out there. I know my way around a deal now but it was an expensive learning curve.
And unfortunately, there's a never ending supply of new buyers to replace those of us who have gone through the same experience as you and I have and learned.
Sadly, this is the way the investment advisory business manages to take so much money from people for being average. By the time the older people catch on, there's another generation to fleece. This, to me, is the best thing about the internet. If you are willing to do some work, you can get some good information on lots of things, and follow up with other venues if needed.
Kevin, I gotta say, I HIGHLY appreciate this video. My wife and I are final at a point in a our lives where we're able to lay solid foundation for our future selves and this video has taught me a *lot* about how to go about purchasing a car! I will gladly take your advice and arm myself for our soon-to-be investment on the next car we purchase. Again, thank you!
Another mistake salesperson love is bringing your spouse or significant other along with your young children (infant to 3 years) into the dealership. They will try to either pit you against your spouse or say" don't you want the best for your wife or ...." The kids are hungry and tired. Instead of trying to get you out of the dealership, they slow down the process and end up signing any and everything. Also, don't fall for the "good cop, bad cop" scam. I got "duped" once and never again. I now have my financing in place before I go, and when I walk into the dealership, I instantly demand that i close on EVERYTHING in 30 minutes ( I actually use my stop watch!) or less or no sale. More importantly, I tell them up front that I am not here to learn about the car, I've done my research, obviously i would not be in their dealership. If a deal is not complete on my terms, I walk or asked be compensated in cash for going over my allocated time. Keep in mind, you are spending your money and no one should tell you how to spend it. You can find your dream car anywhere. If they sell it, you can get it somewhere else. Sorry for such long email and great post.
I got the "good cop, bad cop" treatment. It was a two year old used car and a senior salesman walked in on us, acting as if he didn't know, and offered me the brand new model price. Pathetic.
your best bet is dont buy a new car unless you absolutely have to. if your vehicle is paid off , even if it gets crappy mileage its still cheaper than shelling out several grand for a new ride or making payments every month. when a vehicle starts costing more to maintain or repair than its book value than its time for a new one. And pre-approval at a bank or credit union is always the best way to go, it gives you some buying leverage, particularly if your bank offers you a good rate.
Do your research, buy an old classic, and keep it up. I have a 2000 ford diesel, that will be running long after all the 2015's have died. My wife hates it, but I need it to haul her BMW to the shop weekly.
The prospective customer will never really get to know how much the dealer is into it with any car, consider MSRP numbers, dealer incentives, other kick backs of all kinds. Therefore there is no point in arguing about his costs, since you'll never know. You can avoid all the mistakes mentioned in this video and simplify the process by doing it this way: Firstly: Don't take out a loan or lease, buy when you have the cash. (They fleece you on interest, and if you don't own the car, the insurance rates will be excessive). Try not to fall for add-ons, like service contracts or upgrades (that is where they make the most money). Then: 1. Disregard all the numbers the dealer shows you of what he must get for it. 2. Research (KBB) and check what the average buyer paid for the same model. 3. Make the dealer an "out the door" cash offer with a time limit, and explain that your offer is not open to a counter offer. 4. Go home and wait for the call. 5. If you get a call to come in and renegotiate (he has a new proposal), decline and tell him to call you only when your offer is accepted. I just bought a new Prius a couple of months ago, giving the dealer 2 days to accept my offer, and sure enough, 2 hours before it expired he called and was ready play ball. By the way, I paid well below of what they asked for as their "best price", but I am convinced that there was still enough profit in it for them. Pleasant buying experience, preserving your time (and sanity), and saving you money.
Al Senior There are many different ways to get a fair deal on your next car purchase, and you obviously found something that works for you. Congratulations. Not everyone has thought it through. It may surprise you to know that there are dealers who do share all of their information with clients, and educate them on the process. They are flourishing in their markets (but still in the minority). Obviously, honestly isn't a real attractive attribute in the car business, but it works brilliantly when applied. The process has to be completely transparent for it to be believable, however, and that often trips up even the good intentioned dealers. They think it's better to hold something back. If you've never seen the movie "Fly Wheel," check it out. A few dealers have followed this path and have reaped huge rewards from their customers as a result. I'm not holding out hope that the market will ever do this, but truly honest people are in the minority in any business. Good luck car shopping!
Yes, I have seen some attempts (or shall we call it pretenses?) of honesty by dealers, but my system is much simpler, and I don't have to prove their false pretenses.
Al Senior First, there is no "we" in your claim. It's you calling it a pretense. You likely haven't considered that without a doubt, there is a percentage of the population that views your chosen profession with equally great cynicism. No amount of evidence will change their opinions either. You get thrown into the bag by default, regardless of how good a guy you may be. Doesn't seem fair, but strong opinions held by a closed mind work that way. So, be aware that we aren't trying to change your mind with this video. We are only sharing information and education with people who appreciate the help, and people whose minds are open to possibilities they may not have considered.
Try not to fall for service contracts? Are you referring to the warranty? With my 2003 Honda I decided to go for the expensive warranty since the car didn't have one to begin with as it was so old. Good thing I got it. I was able to avoid having to pay out of pocket for a $5,000 transmission replacement.
Al Senior So true good advice here is some information I got at my last Canadian job interview when they went over how I was going to be paid and didn't request that I sign a disclosure... $2500 for the first 3 months as a training wage base plus commission and the breakdown of that is: A New VW car cost around $10,000 for the dealer to bring in they add $1000 for PDI $1500 for over head $1000 for boss commission and $5000 for sales team commission of which 50% of the $5000 is split between sales manger and salesman. Not to say anyone pays full price but I think $5000 commission is a rip off to the general public and I couldn't see myself doing that for a living. How the sticker price adds up: $10,000 + $3500 + $5000 = $18,500 sticker price. So if you want to know what they paid before you buy just apply for a sales job. All this was learned in one interview.
How i got my Vehicle from a Dealer from $11,800 to $10,500. -Went on a day right after snow storm. -Went 3 hrs before they close. -Speak to 3 different sales reps and CHOOSE DUMBEST ONE. For my situation, $2k cash down plus the stupid sales reps HELPS. He doesn't know anything about a "Corolla Xrs." So he thought its just a basic family sedan. I act like there's a Civic Si waiting for me across the street at Honda dealer which I lied. I spoke to the other 2 sales rep and they told me all the cool features about my Corolla Xrs and its the best of the corolla line, its quick and rare, blah blah blah so i thought to myself these 2 reps will hold their price pretty firm bc they know what the car is worth thats why i choose the dude that doesn't know anything at all. After purchase my dumb sales rep came running to me and ask me "you didn't tell me you spoke to....so and so already. Now you gonna get me in trouble bc i stole their costumer." I just smile and told him "..but you made the sale right?" He smile and i left.
Great advice dude. They should have this as required watching, along with credit card 101 and other videos about financial management to high school seniors.
got fleeced at a dealership here in Australia on a new Hyundai. dealer gave me a shit interest rate (12.5%) of coarse they don't tell you the rate until your car is ready for you, I said "very unhappy; could have got 6% with my bank" was also sold "gap" and "credit protection" insurance, they make it sound cheap "its only $10/week!" all in all was nearly $5 000 in insurance. I read the documents and promptly cancelled the policies. the finance manager never told me there was a "cooling off period" with the unsurance, but I looked into it and was correct! the money comes straight off my loan.
Hi I' ve got ripped off twice big I mean big So I want to advice you that when you are buying a car never sign any paperwork until you check all of this things 1. When you choose a car that you like and when you are sure that that is the car that you want to buy always take some pictures of the price tug lacated on the car take two or more picture from close and far because they can chage the price on the paperwork for exemple if the car has a $12,000 price tug they can raise the price to $16'999 on the paperwork And if you didn't check that the price is the same with the price you saw on the car's tug they got you. 2 always check interest how much is the bank charging you and ask the salesperson if the interest is per year or for the five or six years term And always ask how much is the total profit that the bank is going to make on your purches or buying. Ask the salesperson how much you are going to pay for everything during 5 or 6 years payments including the tug price of the car and the total interest or the bank profits Including the extra insurance that they make you buy And you can alway ask the salesperson to ask the bank to lower you the interest on that loan For exemple if the bank want to charge you 12% in interest you can ask the salesperson to ask the bank who acepted your credit to drop it to 8 or 10 % I 've ask them them And they have drop it down for me Then after the salesperson has explained every detail about your purchase and you agree then you can sign the paperwork And if you don't agree you can deny it and walk away. Also make sure that they show you that they have added the dowpayment or trade in and don't let them pay you low money for your trade always ask for more. And never act like you are crazy about the car that you have chosen. Remenber that there are no friends in this business people at the car dealers are there to rip off people and their smiles and coffees And what ever are always a way to expensive. They have no feelings for no body. Make sure that you Always treat sales people deales like the people who smile in front of you but when you turn around they stubb you from behind.
I bought my dream car the other day Audi S3. No regrets and ill tell you why. rule 1. Don't finance a car if you don't have 50% down payment rule 2. if you don't have 50% top up your mortgage rule 3. if rule 1 and rule 2 don't work don't buy car
Back in the 80s, I read two books by Darrell Parish: The Car Buyers Art for buying new, and another for buying a used car. Saved me over $4k when I bought my next car. Your tips are great, and you might want to check out these little books and see what he says. The advice here in your video doesn't overlap with what he says, so I think you'll find them interesting. Thanks for the good advice! I walked out of one dealership when the sales man kept talking down to me as if the only thing I was interested in was the color of the interior and not things that mattered. I warned him not to be condescending, but he kept it up. So I got up and walked over to the next dealership and bought a car there. The next day, the jerk salesman called inviting me back, and I told him he lost the sale as I bought another car after I left.
DON'T call around to ask what dealers would pay for your trade in. They will ALL undervalue your car. Look for what your car will sell for on dealers lots. Look for similar age, miles, options and condition and get the average prices for several vehicles and remember that is the asking price, the selling price will be lower. So be reasonable and then let the dealer take a few grand off, to make their profit and that IS fair.
Great sound advice. Car negotiations are the worst. I saw the car I wanted in an advertisement, the dealer contacted me. When I got there of course they didn't have the one I wanted but a newer better one, and a little pricier too. I thought it was such a deal, but looking back I realize it's just the business. So parting words, do the research and never be hassled.
The only problem I had was the color was wrong. I actually preferred the dark gray over black. It requires less washing to not look bad and is easier to see at night. Light silver/gray would be better buy that dealer was not budging enough on price so I went elsewhere.
Actually, there are all kinds of psychological tricks dealers will try. There are classic forms they use in the finance office to try to get the most money out of you. There are books which explain this stuff. It's probably worth investigating. Even when buying a new car, I'm polite but firm and let the salesperson know I'm not putting up with any nonsense, but will respect their time if they respect mine. Then if they do or say anything I know is shady, I don't mind just walking away from them. Generally, I've found if you tell them that's how you want to do business up front, they're smart enough not to play the most shady games. For all the crap they always offer afterwards as extras, just keep saying "no, thanks". One example is they'll sometimes sit you where it is inconvenient or embarrassing to try to get up and walk out. This is the kind of stuff which I see as a red flag and absolutely won't put up with. There is a lot of psychology involved. Like the nonsense of them walking away to talk to the "sales manager". With me, they get ONE such trip. Any more and I demand to talk to the person I'm buying the car from. If they don't agree, I leave.
I was totally ripped off when I bought my first car about 10 years ago. I had not done any homework before I bought the car. I got a loan from the dealership, and the rate was 12.75%! And I also bought some unnecessary accessories, I was really stupid at that time. These salesmen are ruthless and the only thing they think of is your money. So really do your homework before making any purchase and also be patient, take your time to make any decision.
***** no finance actually helps if you know what are you doing, I only remember the last 3 cars we purchased at its like this, first one we got riped off because it is 6% so over 4 years a 60k car turns into 80k(Toyota aurion) and we are still paying, our second car was good at 2.5%(Kia soul) and we finished it in just 2 years and third car was cash(Chevrolet captiva) and the next car is going to be 1.5% interest (Mitsubishi Pajero)
***** yes I have heard about it, you only win good money if you have an AMD gpu or the speciall machines but about the car thing...look at it this way, banks give us interest for keeping our money with them right? its because they get to play with the money and make profit so the same should go for Customers (banks) and dealers (bank account holders) the dealers let us keep our money and take 5-10% interests since they dont have the big cash to play with and -4% interests if a bank is in it because the bank will pay them the full price the first day. the reason the percentage is lower in banks is because banks can play with the money better than dealers and the percentage changes based on the negotiation you do so they make the same profit as they did if it was cash or more than that if they can get you to pay more.
As a car salesman I agree with most of what he says, expect for when he says "the rebates are expiring today" A lot of the time that very well might be true. General motors (that's all I can speak of because that's all I've sold) has monthly rebates and "fast start" rebates. If its the last day of the month and a salesman says "the rebates expire today" that's 100% true. If its within the first week or two and you hear "the rebates expire today" that's MORE THAN LIKELY true if its a "fast start" rebate. Other than that this video is pretty true....Side note. DO NOT go to a dealership just to get information. Do your research ahead of time on the fancy thing called the internet. A salesman does not get paid to show you a vehicle. Salesman only get paid on sales. The time spent with you and your information visit is actually taking precious time away from him or her selling a car to someone whos ready to buy. You are literally getting in between him and his money. If you truly must go to a dealership to JUST get information do it first thing in the morning between Tuesday and Thursday (the least busy mornings typically.) Follow that and you will have a pleasant experience. Some of my most memorable sales have been from customers that come early in the morning when I can give them the most attention. Also, if you decide NOT to buy the vehicle please don't ignore or beat around the bush when the salesman calls you. Just let them know you wont be buying the car and give them an explanation on why not if you can. If its a payment reason, just let them know. Your salesman will appreciate that a lot more and you phone will appreciate not being blown up. I've worked a lot of car deals over the phone a day or two after meeting a customer. Another key note is to not be stubborn. There is give AND take in a car deal. I've had to tell a few people to leave because they've talked themselves out of a car deal "demanding way more money off the price than what is even possible". If you took the time to read this, I hope it helps! You can also reply to this comment if you need any HONEST advice when car shopping.
I know what must have happened. It didn't come in. Now I can get you the Sports Wagon; the only problem is that it may take six weeks. I owe it to myself to tell you that if you're taking the whole tribe cross-country, the Wagon Queen Family Truckster is the way to go. You think you hate it now, but just wait until you drive it.
Well said...the general public think there is some "magic" spell a salesperson can put on them to force them into a "bad deal". Grow up, be respectful of the salesperson's time, make a reasonable offer and you'll be surprised how easy the process is. When a salesperson is making $150 on the vehicle you just purchased which has an MSRP of $35,000, can you blame them for not being that much into you?
I work for FCA or Chrysler Jeep. Almost everything you say is a fact. Fast start rebates or bonuses , end-of-the-month rebates change we don't know. Do you research like he said. drive the car. The finance manager, not necessarily the best salesman. I am the best salesman. We have no delivery option up seller. At our dealership. you go from sales to finance the cars cleaned up delivered to you. Everyone thinks the more gross we can make up front on a new car the better. That's not true at all most new cars are what's called a mini deal. It's a flat pay amount to the salesman. What that means is 9 out of 10 times to customers getting the Fair and even a negative deal. That means the dealership lost money. new cars hold no gross. The salesman will get 100 to $200 for spending 4 - 5 hours with you picking out a car going through the process delivering the car. I usually do it 2 to 3 because I interview my customers correct. Remember the customer is not always right. And neither is the salesman.. Do your research on the internet like this gentleman said, and if you're happy I'm happy. Thanks for listening
@Ockie Ditchbank You must have been beaten senseless on the playground every school day, "Ockie"... otherwise you wouldn't have become the bitter, victimized wimp you are today. Go put your jammies on and brush your teeth!
I wish I would have ran into this video two years ago. This is one of the most informative videos I've seen regarding buying a car. Thanks for posting this!
I am so happy I saw this video because I'm about to buy another car soon. The first time I bought a car I went in there with no knowledge whatsoever on buying a car so I was an easy target. Thanks for the great tips👍🏾
Great info. And to those who think all this is 'obvious', think again. It's called 'life', and even smart people can be duped in any number of areas with which they are unfamiliar. Especially during the often stressful process of making a major purchase decision. One thing I'd add, as far as possible try to minimize debt/interest by making a substantial deposit. Unless it's somehow literally earning it's keep, a car is just a rapidly depreciating asset. 'Zero down' is tempting, but not always advisable. That's my take anyway. Just like those folks with the '06, I almost pulled the trigger last week after several test drives. But decided I'd prefer to wait and build up some serious cash - as you guys say, the deals will still be there, probably even better ones.
Number 10 is so important!!! A guy tried to sell me a car (the motor was dying) took it to the mechanic he didn't even charge me for the inspection. Told me don't buy the car or buy it super low. Saved me thousands of dollars
Thanks for your comment. Yes, a mechanic can save you a ton of money, and nobody should ever skip having a used car inspected before they buy it. Yet, it does happen all the time, and imagine the nightmare you would have had without his great advice.
I agree. DON'T skip this important point. I was just looking at a car today - I knew it was a clunker, was hoping to pick it up super cheap and have the extra $ to really jazz it up as a fun project. I asked to take it to my mechanic. The dealership guaranteed me the car had been gone over with a fine-tooth comb and I was wasting my bucks taking it for an outside opinion. I set up an appointment to pick up the car for inspection, arrived on time and was told, uh, we sent the car out for detailing. I insisted I wanted the car for inspection and drove a sales guy miles down the road to retrieve the car before it was touched. Drove that fine flivver to my mechanic and found shot bearings, leaking oil, almost dead battery, busted this, ten year old tires with dry rot, stuff that needed replacing all over the place. He estimated it would be thousands of $ to make the car roadworthy. I expected that, went back to the dealership, and they were HONKED. You would have thought I was trying to buy a new Rolls Royce. We dickered on price, they came down a little but we were four digits apart and I walked. Now, this was a car I had their solemn word on didn't have a thing wrong with it. The most frightening part of it is they will probably find someone they will talk into buying that car in the shape it is in. Best I can hope for is the purchaser doesn't get killed and/or kill someone else when the car breaks down and the driver loses control.
DoubleDogDare54 Wow that's incredible. If they wouldn't had let me get a pre-purchase inspection I would have walked away from there. That's shady business. I'm glad you save your money and probably will get a better project car
+field north Thanks for your comments. Some background: Between 2009-2012, me and others spent time in the car business and collected the information we needed to educate consumers on what they needed to know before buying a car. Those who work in the car business often come here to say that I must have been a washed up salesman who never made it in the car business, and is now sharing with others to "get back at your employer." That's not only funny, but a very narrow minded thought process. For those in the car business, you know an average car salesman sells 8-10 cars a month. A good salesman sells 12-15. A great salesman sells 16-20, and only an occasional few exceed those numbers on a regular basis. They are the elite with years of experience and a client base that is huge. Doesn't mean they are honest or fair, it's just that a lot of people have become used to dealing with them over time, and some come back. I share this because when I started out in the car business to learn what most consumers believe is a very crooked sales process, I thought I'd find out that most of the fears people have are either not real, or exaggerated. Seemed likely since that was often the case in other situations too. What I would learn within months of working at my first dealership is that the mind games, lies, deceptions, rehearsed stories, and the entire process was set up to fleece the customer of as much of their cash as possible. It was far worse than I had ever imagined! So, I set out to make a difference. I've been in broadcast radio for years, so I used my knowledge and position to collect the information I needed to help people just like you. I educated every single client I dealt with, and helped many people buy cars at multiple other dealerships. It seems like that might have been a recipe for failure at my own dealership, but it wasn't. Word got out, my referral base blew up, and even fresh people I met stayed with me through the entire process. Being an entirely new salesman having never sold cars, I sold 15 cars in my third month and placed in third place in the dealership that month. The next month the lid came off! Countless people I had helped and advised over the previous months either came back or sent their friends to me, and I sold 30 cars that month... placed in first place, and earned over $15,000 in commissions in one month. Not bad for a guy who was only four months into 'learning how to sell cars.' What I did not need to be taught was how to be honest with people, and I did not need to be taught how to protect my clients from those wolves in the accessories departments and the finance office. I took care of every person like they were my mom, and helped them avoid the crooked system. I published my first video in 2009 titled "5 Steps to the best car deal." I soon replaced it with this one because it was much more complete. I'm happy today that we have helped so many people around the country and worldwide. It is amazing to see. By the way, in late 2012, I was ready to end my experiment in the car business anyway, but.... the last dealer I worked with was in Elk River Minnesota. They used a Christian name for the dealership, played Christian music in the building, and even gave people bibles when they bought a car. I have never worked for a more unethical organization in my life, and I'm very proud to say I was finally fired from the job for... as the owner put it... "Cutting the throats of the finance guys"... by doing too good a job of educating my clients. He also said "My managers do not know how to deal with your clients." The very man who invited community prayer in his dealership, shared bible verses on his billboards, played Christian pop music, and gave his customers bibles, said that my process of "Fairness, Honesty, and Transparency" for all customers was NOT compatible with his dealership. I got fired for being too honest. I LOVED IT!!!! I can say to this day that there are very few people in the business that have the courage to stand up and do what I did, but many still contact me today privately and say they love what I'm doing. For the record... to remind those who sell cars today... Without any previous experience, I WAS THE NUMBER ONE SALESMAN IN THE DEALERSHIP WITHIN FOUR MONTHS.... simply by being honest with people. What a revolutionary idea, huh? A dealership could build their entire sales process around what I did, and blow all their competition out of the water. However, old habits are hard to break. Many in the car business either ignorantly keep doing what they do, or willfully participate in a process that is designed to be dishonest, and by cheating and lying to others, they've denied themselves the opportunity to be the biggest and best dealership the car business ever had.
+Kevin Hunter good video as someone who is wanting to get a new car but never been to a dealer before this will come in handy to know.. but hell thats a reply..or several lol
I hate buying from dealers, its such a hassle, I end up getting upset myself or pissing off the salesman when they find out I'm not an easy prey. I had 1 dealer offer me 14k for a 1 year old enclave with 16k miles. That really ticked me off, however I told him I would accept his offer only if he would drop the price of his vehicle 15k, you can tell he got really upset, then I declined to buy a 2500 protection package, just what Kevin mentioned, fabric protection even so the car had leather seats, wax and hydrogen in the tires. Told him to take the hydrogen and put regular air, the guy was shaking 🤣 at the end of the night, I wasted almost 3 hours fighting his arguments. The next day the sales manager called me and accepted all my conditions.
If you want to buy a 10000$ car make sure YOU have 10000$ and don't use a stupid finance deal because they are ALL designed to make a lot of money of you. Once you have paid of the car it will have cost you about 12000$ so don't get ripped of and say no to all extras they try to sell you
Bart Van Riel I did exactly that, paid the interest on the loan and also paid it off in less than 2 years. So that was the agreement we made and it worked out fine for both of us. Worked out fine, no regrets at all.
Bart Van Riel It's simple, I need a reliable way to get to work. Add up the total the car costed including interest, Maintenance cost, fuel and I still make way more than that each year. So if anything could be considered my biggest money maker tool. Sure the bank made money off me, but my investment in that car has made me much more. That's just business everytime you buy something people are making money off of you, and there's nothing wrong with that.
I've been around the block as far as buying cars over the years. You offer excellent advice. Some dealerships will let a customer work with a dedicated online sales person, not a showroom salesperson, who describes the inventory and provides the selling price of each vehicle, which you can compare with other dealerships in the area. The best of these are confident they are offering the lowest price and there is no pressure. A customer can still negotiate from home, which levels the playing field by eliminating the intimidation you encounter at the showroom. A tip is to test drive the car at one dealership and know ahead of time the specific options you want, then contact any and all of the other dealerships online and work with them online only. They will fiercely compete for your business.
+PS109VanBurenHigh Excellent advice from a seasoned buyer. Thanks for your comments! Shopping from home not only makes you the beneficiary of fierce competition, but it takes your own emotions out of play, too. It's a little hard to fall in love with a car you only see pictures of, and when the dealer is saying things that don't make sense, you feel very comfortable saying "No thanks!"
Keep in mind that when you go in with your own bank financing do not allow the dealer to "...run your credit to see if you qualify..." for their financing. Why they insist on this is more sales pressure tactics and if you let them do it it is another credit inquiry on your credit report.
So what do you do instead? Just stick to whatever your bank told you you qualify for and forget financing at all through the dealer? Or do you tell the dealer what your bank qualified you for and ask if they can do better without them running your credit?
I just contacted a Honda dealer who wanted to run my credit before I came in for a test-drive! Unbelievable! BTW, your avatar is awesome! It's the inflatable co-pilot from "Airplane", right? Just after he got "serviced" by the stewardess?
Thanks, David! Good to hear from someone who also knows! It's always funny when I have dealer employees come on this channel to argue that all my points are invalid. The truth is, if I hadn't hit the nail on the head, they wouldn't have cared. They can tell, just as you did, that the advice comes from someone who did the time on a car lot and speaks from firsthand experience! That's what upsets them. : )
we researched the car we wanted. test drove a few different models. got our own financing from USAA. in the dealership, the sales team was all about pressure, and deposit now, or the deal won't be there. I walked out. called a different dealer, asked over the phone if they would beat that deal. we were told that they would beat it, and they had it ready on the lot. We arrived in the afternoon, saw the car ready. walked in to a calm sales floor and the saleswoman presented us with the deal on paper. same cost, but with more of the features we wanted, and none we didnt. From purchase, to sale (2009 Honda Fit with Navigation) and follow up service, I have been pleased with my experience with Galpin Honda. I would go back, except I don't plan to buy another Honda.
Bob Is The Builder yeah without more cash down, the only way to get the payment lower is to spread out the term, and of course that means you're paying much more interest on the stupid loan. The last car we bought, we got a long-term, but then paid it off with a loan from my 401k. Not a perfect solution, but at least the 401K had better terms.
First thing I do is throw out all financing talk... No sorry, cash only. Second, I know what I want and it's not on your lot.. I will be ordering it. No add ons ever after the order. and I will be double checking all features I ordered when the car arrives. I will get three bids on my order from competing dealers before I accept a bid.
I was an honest dealer,the hardest thing was getting people to believe it. They are out there,but hard to find. This is a great message,just follow it.
Easiest car purchases I have ever had was out of state. I bought one in Madison Wisconsin (I live in Missouri) where the (new) vehicle was advertised for $33k (about $5k below msrp) I called, they overnighted me a 6 page contract that had no funny business. I wired them funds and then I flew out there where they had someone pick me up from the airport. I got in the car and drove it home. I almost couldn't believe how easy it was, THAT should be how buying a car should be.
You don't need 13 mistakes, you only need 1.. you went to a dealer, call your senator and tell them to Change the law so you can buy from the manufacturer. I'm doing just that.
Um....you do know you can buy directly from the manufacturer. People order vehicles from the manufacturer all the time. Sometimes it's to get a specific paint color that is not normally used on that car model. Maybe it's to get equipment that is normally not installed. The vehicle will still need to be picked up at a dealership as the taxes, registration still needs to be done.
@@everybuddy5924 so, in other words, you can't order directly from the manufacturer. The key paragraph is your last one. You still do everything through the dealership, which negates the OP's point. If you could actually order directly from the manufacturer, you'd cut out the middle man (the dealership), and guarantee that you never pay over MSRP.
every buddy what country are you from?.. we are talking about the US, here it's illegal to buy from the manufacturers. It's the law. It's been that was since the 30,s and the only person ever to do something about it is Elon Musk, the only car that sells online.
@@10469 Good luck with your quest; I completely agree with you. But meanwhile, I suggest that one way to fight the system is to make it clear to the dealer that all negotiations will be done on-line. A buyer should be able to test-drive a car, then walk away, telling the dealer that he will present an offer via email. Period. Make it clear up-front that you will absolutely NOT buy the car today!!! If the salesman asks you to meet the sales manager, politely decline, and WALK AWAY! (and do NOT even mention a trade-in, at this point). If more people use this system, the dealers will have to respond---eventually. GO! Elon Musk!
Just bought a new car. You were right about the finance officer. Don't let your guard down. This guys was a shark. Realizing this i took control over the negotiation. I asked if he can itemize all the extra cost. He did not like this. I saved nearly $700.00. Buyers beware.
This video talks about the best way to eat financial poison aka get a car payment. You lost the minute you signed up for the payment. That car will be gone in a few years.
i bought a 2003 dodge ram crew cab longbox with a 8 ft truck cap.. no test drive .. i know i need to buy tires and it got 9 mpg and the shocks were finished and i only buy mopar.. its all good had it since 2005 .. only problems were normal wear out problems.. ..not dodges fault.. daily driver.. lots of junkyard cheap parts like tires n springs.. all good.. im very happy..got a great deal.. paid with 1 big check.. that got me to haggle down from 22.500 to 17.000$ cash /check.
#10- Full mechanical inspection: Up to $125! #12- Gap insurance (from my auto insurance provider: $38/ MONTH up to value of vehicle (no finance or add-ons covered)! That’s up in BC, Canada...
Sometimes the incentives do change on new vehicles. Especially at the end of the month. A lot of times the dealership/sales manager does not know what the incentives are going to change to, either worse or better. If you are interested in leasing a new vehicle then the Lease factor (Lease interest rate) definitely changes from month to month ESPECIALLY at the end of the model year. Another thing to consider is the time of month when you want to purchase a vehicle. The closer to the end of the month, the more likely the dealership is willing to accept your low offer on a vehicle.
The end of a month, especially the quarter-end, is the best time to buy; it's also best to go to high volume dealers as opposed to smaller ones. Higher volume dealerships almost always can offer better deals, because they get bigger hold-back incentives from the manufacturers. While incentives can change on new vehicles, rarely will they get worse within the same model year. Incentives tend to get better on a given model year vehicle throughout the year. When the new year vehicles come out, however, the incentives are usually pulled back.
Thanks Kevin Hunter, you wised me up on how to financed a CPO vehicle.I saved over $3.684 bucks, just by taking off 10% of the total price, saved on the PDCI $900, and $759 because the SUV smelled a bit like cigarettes (not a lot, but I'm picky). I declined to pay for their dealer's fee, which was $419. Got a free cargo net + 4 new car mats + free tinted windows + unlimited car washes and oil changes. I didn't buy their "warranties", their GAP insurance, their undercoat corrosion warranty, etc, etc. The wife is glad with her 2015 XV Crosstrek Limited with 7K original miles, and I'm a happy camper, thanks to you bud!
I love to hear stories from informed consumers! Thanks for sharing your experiences at the dealership. It helps others realize that doing a little homework and standing up for yourself leads to a fair car deal. Sound like you did great. Congrats on a job well done!
Finance guys are definitely the sharks. I had one badger me so much about gap insurance I had to tell him if he tries to say the words "gap insurance" one more time, i'm walking out.
I recently financed a used car and when I got home, I realized the financed amount was $1500 too high. I went back and they corrected it. It was a "system problem" and the finance mgr said the bank would've caught it anyway. Hmmm..
Full of baloney. The bank doesn't challenge the amount financed by the car dealership. The "system problem" was actually a "character problem." I'm guessing you already knew that... lol
The best part about this video, besides the good advice, is the comment section. There are some people who are giving good advice based on their experiences, and then there a few guys who are car salespeople (former or present), arguing with the advice in the video and nearly everyone else. There is a ton of credibility there. One guy has even spammed the comments section with dozens of posts, insulting everyone in sight. Good old RUclips!
What's absolutely great about all the car salespeople who jump on here and disagree is that they only increase the likelihood that this video will be found by more car buyers. Without their obvious bias, insulting remarks, and denials, fewer people would feel inclined to respond. All those additional responses get included in the analytics and algorithms that help this video get found by a larger audience. Lol... Bring on the car folks! They do nothing but validate everything we've said, and they boost our visibility!
Glad to hear you are aware of it. So many people don't know about the benefits of credit unions, and fail to consider other options beyond what the dealer offers. A lot of money is wasted / lost as a result. In the Longview Washington area, one of the best credit unions I have ever interfaced with has been helping local citizens with great rates on auto loans. However, they are also going the extra mile by teaching credit challenged people how to restore their credit with small personal loans. Mint Valley Credit Union. They are one of the great ones, and give a level of customer service that is extremely rare in banking these days. Finding somebody like them in your area is the key to being ready for your next car purchase! Thanks for your comment!
Forget the test drive. Go to your local car rental place and rent the same make and model for 3 days. It's cheaper than making a mistake. You won't regret it.
Great idea to rent a similar vehicle, but don't ever buy a car you haven't driven. I'm talking about the specific car you plan to purchase. If you are signing papers on a car that you have not been down the road in, you are making a big mistake. Where the test drive is commonly neglected is when a vehicle owner is already driving the type of automobile they are buying (again). Even when the vehicle is brand new, you are inviting yourself into an unpleasant surprise when you find out that something isn't what you expected. That is the point being made on the video.
I worked for a dealership that always tried to over charge on the dealer fees. The destination and handling fees were $835 but they would try to jack it up to 900 to 1000.
Never buy a car or get finance from a dealership, i work at a dealership, we survive because people are stupid, do not be stupid, buy privately and buy with cash, and only buy what you can afford. That is the best advice you can get.
must not be a very good one.
DirtybeatZ uk excellent advise , your correct
Im been trying to orde a new escalade but they to make me pay 5000 over msrp is any way i can avoid that?
@@24-7racing You think a 6 year old comment will reply to you huh?
Im 32 and have bought 4 cars in my life time. My father however was a negotiator for Starbucks and has been there for all 4. The most important things to consider other than knowing the basics like what the car is worth etc... are
1: to take it to a mechanic. Ive dodged a bullet twice doing this but all 4 cars ive bought i was able to negotiate the price down using the info given to me by the mechanic
2: walk away. 2 of the cars ive bought I walked away from, the dealer called me the next day with the numbers i was looking for
3: put on the poker face, never say you love it or openly express excitement about something.
4: dont fall in love, if the dealer cant hit the price you want it just isnt the car, another one will come up, BE PATIENT!
sandman503 All great stuff! If all car buyers were as savy as you, it wouldn't have been necessary to publish this video. I get a big laugh out of the people from the car business who object to the video content, and then even go so far as to say I "don't have a clue" about the business. Obviously, we hit them right on the head with the truth. Thanks again for your comments.
This is why anytime I have to negotiate something, I ALWAYS take emotion out and think sheer logic. It's the most effective.
MY rules for buying a car:
1. buy a used car 2 or 3 years old. ( it has lost most of its original value, have a mechanic check it out)
2. Finance thru a credit union.
3. sell your old car locally ( Craigs list ? You'll get more money).
I have fallowed these rules for many years and extimate I have save many thousands of Dollers and I don't need to deal with the crooks at the car dealership....
You're assuming 0% is available. It isn't always available.
Glad you clarified the difference between financing new versus used. True, when buying new you may indeed get best financing through dealer.
Lots of people say in the negotiation profession. The best advice they could give is to never be afraid to walk away. If the the deal does not work out for you, even just by a little. Just walk away. You might have wasted 2-3 hours of your time, but you saved your pocket book from a $30k-$50k payment.
"The deal and the car will still be waiting for you no matter what they say." What a perfect comment!
Just bought a 2020 Honda CR-V. I watched some of Kevin's videos including this one, and expected every twist and turn in the road. I absolutely loved when they tried to push an extended warranty on me.....by telling me the car I'm buying could be a piece of crap and so I need the warranty. It was the exact same strategy that Best Buy uses to sell extended warranties.
Thanks Kevin!
I would've told the sales person and manager that finance admitted that it was a piece of crap and you'll have to pass on it then wait and see
They admitted that they're knowingly selling defective products hahahahaha
Thank you for all of this information, you nailed almost every aspect that I warn all of my sons about. Particularly with the GAP insurance, we are definitely on the same page here. Always be prepared when going in to buy a car and better yet, negotiate your deal with the sales person via e-mail and when you're settled on the terms, then go in and stick with what they have agreed to. Thanks again!
Good and honest video. I sold cars for 15 years and he hit the main points for us to make money...I was good at ripping heads on emotional buyers.... I had to get out of the business because of bell to bell working hours, which made it tough on my family and my conscience....LOL.
The Financing guy always gets you......I got GOT by them
that's why you always seek financing OUTSIDE the dealership ALWAYS
Another Piece of advice I learned buying my latest new car - buy towards the end of the month and insist on speaking with a fleet manager or internet sales manager. They work on volume rather than the price of the car. Meaning they are concerned with selling a lot of cars rather than selling a single car at the highest possible price. Latter involves a lot more negotiation which you want to
avoid. Why at the end of the month? To give you more leverage because dealers want to sell enough cars to collect end of month kick backs from the manufacturer. This saved me a few thousands.
You are quite right. Every dealer is hungrier at the end of the month than at the beginning. All the used inventory on the lot (that was there the previous month) is also 30 days older, and they like nothing more than moving aged inventory. If you don't mind that, ask to see a sheet of call cars, trucks, etc. that have been on the lot for 90 days or more. If you don't find something in that group that you like, ask to see inventory that's 60-90 days old. I promise you that it will make a difference.
One particular car I was looking at was discounted 2 grand 8 months ago. 6 months later it was 3500. Today, after being on the lot for over 8 months its been discounted 13,200. Do the math! :P
I like to get the sales guy emotionally involved in the transaction. I know I have them when they start getting pissed at me for telling them no repeatedly.
i cannot believe others would be complaining about this video...to ME, it is ALL common sense!
for what it is worth, thank you for posting it!
:)
HondaMallOfGaUSA Here you go, folks. A car dealership who gets it. EVERY good honest dealer has zero complaint about any of the content of this video because it is all 100% the truth. It has no negative impact on honest people what-so-ever because it has nothing to do with them, just as warnings about high crime in a bad neighborhood has nothing to do with good honest citizens living in peaceful communities. So THANK YOU HondaMallOfGaUSA for going on record here to confirm what we've shared. We know who the complainers out there are, and their clients have every reason to watch out for people just like them in the car business. 60% of the dealers in the market would have serious legal issues if camera's and recorders were in place throughout the company because of the lies and clear violations of law that are made daily in their organizations, and most of the bull shit we talk about happens right in the finance office. For comparison sake, however, when we look at the legal profession and lawyers, many of them make car dealers look like saints.... and the legal profession isn't the only one out there who is worse... there are many. So, we don't need other people jumping on here posturing themselves over a few dishonest car dealers. There are crooks in every profession. On the flip side of this are many great people in the car business, people just like HondaMallOfGaUSA who do a great service every day for their customers, and we love hearing from you. If you are a dealer who agrees and is just as tired as we are of the dealers who shouldn't be out there selling cars, feel free to send us a message directly from your dealership to www.thebusinessforumshow.com and we will be happy to speak with your ownership and write an endorsement for your company. You can send us your contact information by either completing the information on our contact page or by filling out the "Request Interview" tab on the website. Thanks again for your comments!
Kevin Hunter Well said. I couldn't agree with you more.
Thanks for your video.
After watching it I will now be a LOT wiser when it comes to buying my next car.
And stuff those that don't like the fact that the truth has been told.
After they test drive your trade in vehicle, get the keys back before you do any negotiation. The mechanic who took the test drive seems to want to hold up the ability to walk away by keeping the keys "missing" for a little while. No keys, no negotiation.
I've been buying/selling/trading in cars for 60 years, was even employed as a salesman by a Ford-Lincoln-Jaguar-Aston Martin-Mazda-Saturn dealer for several years, and I never learned as much about the car business as I have from these videos. If you're in the market on any level, you'll find all you need to know right here.
As someone who is planning on getting a car this video was incredibly helpful. Thanks.
Best advice ever! When I go in to buy a car, I take no BS from car sales people. The deal-making process is a mind game. You usually have to be a good actor with a poker face to snatch a fair deal. I love seeing their faces when they realize I'm in control, not them!
Don't forget that there can be Federal and State rebates/tax credits, and even Utility company rebates when buying certain all-electric or plug-in hybrid cars. I got a $4,919 Federal Tax credit, a $1,500 state rebate (California), and a $500 rebate from my Utility company (PG&E). Plus I got 0% financing on my 2016 Hyundai Sonata PHEV. I went though a car buying service (Consumer Reports)--which got me a $2,800 savings, and Hyundai had a rebate of $1,000 (if using their 0% financing deal). Altogether, I saved around $11,000 on a car that had an MSRP of $39,000.
Tim Moore How did you get the rebate from your energy company? I am planning on getting an electric vehicle
I was told my electrical company (Pacific Gas & Electric) was offering them (while watching my local news). I went to their web site, and found a form to fill out. I filled it out and emailed it back to them. Eventually, I got a check.
Just recently bought my first new car. This was my process. I knew what I wanted before I ever set foot on a dealer lot. I spent months researching it and making sure it was what I was looking for, reading reviews from consumer reports and other professional reviewers, and watching youtube videos of amatuer reviewers/actual consumers. I read simple reviews and technical reviews and learned everything I could about it. Then I went for a test drive knowing full well that I needed several more months of saving before I was ready to make the purchase and that making a purchase on that day was entirely out of the question. I wanted to have at least 50% of the out the door price saved up prior to making my purchase. I didn't tell the salesman that of course. When I got to the lot I asked the salesman several questions that I already knew the answer to from my research. Unsurprisingly on multiple occasions he either didn't know the answer or gave me incorrect information. But I respectfully listened to his pitch nonetheless. Then I went home and continued saving and watching for any new reviews or articles to pop up about the vehicle and continued researching. 2-3 months before I was ready to make my purchase I started applying for financing from my credit union. I had been keeping an eye on interest rates and I have not seen a better rate than what my credit union was offering. 1.49% for 36 months. I of course calculated the monthly payment and made an amortization table in excel to make sure that it would fit my budget. I got approved and my credit union issued an Auto Draft, which is essentially a blank check that is valid up to the credit limit that you applied for. You can either choose to use it or take the dealer's financing. It was very satisfying to be able to walk up to the finance manager and say look I am already approved at 1.49%. If you can beat that then maybe we have something to talk about. He was like yeah we can't beat that. We are not even going to run your credit information. No haggling there. In order to get the best sales price I went to the manufacturer's website and built the exact vehicle I wanted and then requested a quote from 3 different dealers. Once the quotes came in I picked the lowest price and forwarded it to the other two and said this is what this dealer is offering. Can you do any better? I also looked on Edmunds and Kelly Blue Book to see what the average actual sale price was and showed that to them as well. When it was all said and done I was actually at about $1,000 below invoice, which I was able to confirm with the Edmunds and KBB information. So it's not like I took the dealer's word for it. I should mention that during this pricing process I took two additional test drives, with two different dealers. One required the salesman be present. The other basically said here is the car, bring it back in an hour. Not having the salesman present for that one was really nice. It allowed me to mess with the various features, test out the acceleration/braking, etc. When I finally said OK I think I am ready to purchase they did not have one on the lot in my preferred specs but they told me they could get one within the next week through dealer trades. The following week was month end and quarter end so they were trying to meet their sales quota. I was not convinced that that was going to happen. Just looking around at various dealer websites in my area I had not seen any in anyone's inventory. I was fully expecting to have to place a factory order. Sure enough they came back with we're sorry we couldn't find one. We can get you one with a different interior blah blah blah or we can factory order but it will take about 8 weeks for delivery. As I think you can tell by now I am a very patient person by nature. I've been researching this thing for months now. Another 8 weeks isn't going to phase me. Plus it gives me more time to save up and lowers the amount I will end up having to write that auto draft for. Lower principle means less interest over the life of the loan. So I told them as long as you can guarantee the price we agreed on let's go ahead and place the order. So that was a few weeks ago. Now I am just waiting to take delivery. I have no intention of letting them talk me into any sort of extended warranties or anything.
+Dustin Dawind too long cant read sorry
+pantelis foutrakis Then don't. I don't care...
+Dustin Dawind cool read. thanks!
what did you end up getting? i need some closure!!
Why in the world would I give a shit about the salesperson's commission? A car is a very large purchase. And I am going to take my time and be damn sure I know what I am getting myself into before I make up my mind. And no the rates won't change. That is the point of getting preapproved for the auto draft. The auto draft is valid for 120 days. The rate is locked in for that time period. And really? You honestly believe a baboon could get a 1.49% rate. Good luck with that. As I said I was watching the interest rates. According to BankRate.com the average interest rate for a 36 month auto loan is 4.6% right now. Go to a a bank or a delaer and I bet you will not find one that can beat 1.49%. Credit Unions are not for profit and can therefore afford to lend at lower rates.
What dealership do you work for?
Hey....how about saving properly for a car then getting it? Credit is a financial death trap.
it's way too build your credit history.
why do i need to build a credit history if i never borrow money?
+deasttn because credit history/score are used for you to take out a loan to buy a house/car/ect..... Without credit history/score you'll never be approved for any of those. It doesn't matter if you don't borrow money, borrowing credit even if you have your own money will build your credit score, which is essential in your future.
+bboymonk3y i dont understand why it is essential to someone who doesn't borrow money?
+bboymonk3y you get to a point in your life that you will NEVER have to borrow money ever again so I could give a rats ass about my credit score.
Negotiate the price of a car online and through email. If you just show up at the dealership they will make you play the waiting game until you give in. Also, there are usually dozens of dealerships within any area. Negotiate the Out The Door price online between all of them and only show up at the cheapest one.
Right on. You are essentially changes the "rules of the game," and moving it out of their wheel house. They have no leverage when you're off-site, something they dislike a lot. In the dealerships actual training program, they emphasize the need to control the customer... by controlling the conversation, the pace of the transaction, and even the information you have access to. Think about it. When a person is telling you something they want you to believe, most people will not pick up their phone and start reviewing the input of consumers on what was just said. Some will, most won't. When you're off-site, the game playing has to stop very fast if they are going to get you in the door! Thanks for your comments! I'm just curious, how many vehicles have you purchased in your lifetime?
@@KevinHunter I probably bought a total of 6. The most recent was a new car a few months ago. I contacted 10 local dealerships via email and asked for their lowest price. There was a big difference between highest to lowest. I think they offered a low price anticipating they could make it up on financing and other extras. But I already had arranged financing by contacting several banks/credit unions and taking the lowest rate and terms. I only needed a buyer's order from the dealer to take to my bank. In the end the dealer honored their price they offered but I was ready to go to dealer #2 if necessary. Thank you so much for this and other sites that help to educate us!
Keith R .
Friend of mime did that way last year when he bought Mercedes .
Thnks for the tips
Keith R Excellent
I see a lot of comments here lambasting the sales reps, but am continually amazed at how many purchasers just say "OK" to whatever is offered....insane!!
Wow. I’m speechless. I should’ve just waited and researched for more about purchasing a car. Everything you say in this video is 101% true
This is the most well thought out and accurate depiction of what happens in the car business available online today. It is more than amusing to see people attempt to argue with some of the points, yet people see all of this stuff and more every time they go car shopping. Every car buyer should see this before making a purchase. Well done!
So the TWO consultants you should bring with you to purchase a vehicle is a top grade mechanic to check out the car, and a top grade accountant to check out the financing.
When buying, demand to talk with just 1 person
No way I'm gonna talk with 3 different people when buying a car
I’ve purchased 3 vehicles (2 brand new) in the past 20 years (the car I have now, I’ve had for 10 years), and I’ve made all of these mistakes each time. I was the sucker they got over on who paid too much for the car, wanted to see if they can finance me, and never did research. I never really got the car I wanted, they basically told me what they were going to give me. So I totally understand these points. They remind me of how unprepared and dumb I was. I don’t have time for that foolishness on the next car purchase, though. People need to hear this so they don’t keep getting worked over. Be smart, be prepared. You can never have enough information when buying a car.
Don't feel bad. I saw car buyers just like you, walking into a dealership and hoping everything would just work out. I rarely ever did, in favor of the customer, that is. Knowledge is power. A smart car buyer takes each of these points into consideration, and then with a bit of homework, drives away with a fair car deal that was both good for the buyer and the dealer. That's the aim of this video and any other video I've published. What I never liked seeing on the car lot, and what I never like to hear from car buyers today, was the lying and deceitful actions of a few select people who just can't remove themselves from those kinds of actions the moment they see an opening. When you do your homework, you don't leave the door open for the crooks. While there are many good dealers out there, I'd bet anyone $1,000 that I can walk into any dealership, spend a bit of time there, and identify the people who are fleecing their customers every day. A review of a few of their car deals over the last 30 days would confirm that to be true, and I'd walk away with the $1,000 every single time. That's the problem. Even the good dealers have a few bad apples, and not much is done to get rid of them. When that starts happening regularly in this business, videos like the ones I publish will no longer be necessary. Thanks for your comments! Much appreciated!
Trinity Glover hhgr
Trinity Glover I love
Play some R & B
We play some music
Went to Alexanders in Oxnard a few years ago and was looking to buy. They told me that my credit score was real low and they could only offer me 20% interest. I went along with the scam. Went to my credit union, the next business day and they gave me, 1.6% and my credit score was 150 points higher at the credit union, than what the dealer lied to me about. Dealers will tell you that your credit score is low to jack up finance rates. KNOW YOUR CREDIT SCORE BEFORE GOING TO BUY A CAR -- AND NEVER GO IN TELLING THEM YOU WANT "SUCH AND SUCH" PAYMENT.
When you test drive...put the car in reverse and see if you can backup without issues. Visibility is a problem with many new cars
Good point! Thanks for commenting. Not everyone thinks about the view out of the back of the vehicle until they have to. At that point, it's a little too late to think about bringing your vehicle back. Backing up during a test drive is a great idea!
I learned that the hard way with a 2012 Nissan Rouge, back window way too small and blind spots are ridiculous. I can backup my husband's Ram 1500 better and I'm only 5 feet!
Amen to that! Nissan Rogue has stadium seating in the rear! WHAT???? If you have people sitting in the back seats, you'd be hard pressed to see what you're doing...oh...that's right, that's where they tell you to get the $4k package which includes a backup camera system..,.bastards.
Does not always work, temperature and humidity can greatly change how well they work.
Which is why they all have cameras.
I was a complete moron because I trusted the salesman and the finance creep! Will lose more than $10,000 on a Toyota Prius I leased in 2017. Thank you for a very informative and helpful video.
Thanks for doing this video. I have a 2015 paid off car that used to be my company car. It already has 70,000 miles and I was T-boned by an old lady last year. Everything seems fine with the car, it's just that because of the high mileage and having been in an accident I lean towards getting a used reliable car on which I can rack up the miles for years and I'm proud to own like an Acura (I always had hondas and have always been very satisfied with them, hence always wanted to own an Acura some day), Honda, or Lexus. Yet, I saw a used beautiful Jaguar XJ and thanks to its name's horrible depreciation I've been rather tempted to trade my car in.
I think it's best I don't even drive to the dealership and just keep on driving on in my paid off car.
I sold cars for a while, be prepared to walk away. Never buy on the first trip, put car dealerships against each other. Know your credit score, know what your trade in is worth and never go to a dealership hungry. Also, avoid the extended car warranty, undercoating etc., its all garbage. The car coating comes in a 2.00 bottle and the cars usually have rust protection already incorporated in the warranty.
Never go to a dealer when you're hungry... great tip! People get impatient with the process and just want to get it over with, don't they? Leaves thousands of dollars on the table when you pull the trigger too quickly. Great advice on warranties, undercoating, etc. Dealers deserve to make a profit, but some of the things dealers do to people are amazing, and yet many employees in the business are still in disbelief that people don't trust them. it's going to take several more years and a lot of pressure from car buying customers to get dealers to change their business model.
Read the 2017 Consumer report Reliability Ratings! Then avoid the Ford Focus!
Don't tell the dealer you're getting financing from a credit union or bank. You can negotiate a lower price, if the dealer thinks you'll get financing from them.
Car buyers appreciate this kind of information.
Thanks for this wealth of knowledge. Today my I went with my niece and her mom to help her get a car. She already had outside financing and the dealership salesman didn’t like that right off. Then they came I followed all 13 things you mentioned in this video. Right off the salesman tried to add some of fees you mentioned which jacked the price of the car another $5k. So, he gets frustrated with me being knowledgeable and goes to get his finance manager who immediately start talking over me and wouldn’t let me talk to point of being disrespectful. So, I began to challenge him and told we are leaving. So, he starts trying to persuade me us to stay by saying if I take these off do we have a deal let’s shake on it. I wouldn’t shake his hand. He goes to his office and comes back where he’s taken some fees off only to replace them with other fees. Like I wouldn’t notice. So the dishonesty and lies I told my niece and her mom let’s go. We left and got a call from another finance mama only for me to hang up on him. Thank you for all you do and say in these videos.
Great video. I've purchased 3 cars from the dealership and always thought I had the best deal. But this time I'm going to kill it with the ball in my court.
I learned a great deal of these the hard way. I am a mechanic so that part was never a problem but when I was 20 I went to the finance desk blind and got hooked for 23k on a 16k car. I'm 32 now and I'm glad videos like this are out there. I know my way around a deal now but it was an expensive learning curve.
And unfortunately, there's a never ending supply of new buyers to replace those of us who have gone through the same experience as you and I have and learned.
Sadly, this is the way the investment advisory business manages to take so much money from people for being average. By the time the older people catch on, there's another generation to fleece.
This, to me, is the best thing about the internet. If you are willing to do some work, you can get some good information on lots of things, and follow up with other venues if needed.
Kevin, I gotta say, I HIGHLY appreciate this video. My wife and I are final at a point in a our lives where we're able to lay solid foundation for our future selves and this video has taught me a *lot* about how to go about purchasing a car! I will gladly take your advice and arm myself for our soon-to-be investment on the next car we purchase. Again, thank you!
That's great. "Think overnight to calm down all the emotion" works well in all the possible negotiation, even during dating :)
Another mistake salesperson love is bringing your spouse or significant other along with your young children (infant to 3 years) into the dealership. They will try to either pit you against your spouse or say" don't you want the best for your wife or ...." The kids are hungry and tired. Instead of trying to get you out of the dealership, they slow down the process and end up signing any and everything. Also, don't fall for the "good cop, bad cop" scam. I got "duped" once and never again. I now have my financing in place before I go, and when I walk into the dealership, I instantly demand that i close on EVERYTHING in 30 minutes ( I actually use my stop watch!) or less or no sale. More importantly, I tell them up front that I am not here to learn about the car, I've done my research, obviously i would not be in their dealership. If a deal is not complete on my terms, I walk or asked be compensated in cash for going over my allocated time. Keep in mind, you are spending your money and no one should tell you how to spend it. You can find your dream car anywhere. If they sell it, you can get it somewhere else. Sorry for such long email and great post.
I got the "good cop, bad cop" treatment. It was a two year old used car and a senior salesman walked in on us, acting as if he didn't know, and offered me the brand new model price. Pathetic.
As a car salesman I want my customers to drive before they buy. Being completely transparent goes a long way for both parties.
your best bet is dont buy a new car unless you absolutely have to. if your vehicle is paid off , even if it gets crappy mileage its still cheaper than shelling out several grand for a new ride or making payments every month. when a vehicle starts costing more to maintain or repair than its book value than its time for a new one. And pre-approval at a bank or credit union is always the best way to go, it gives you some buying leverage, particularly if your bank offers you a good rate.
Do your research, buy an old classic, and keep it up. I have a 2000 ford diesel, that will be running long after all the 2015's have died. My wife hates it, but I need it to haul her BMW to the shop weekly.
thank god we got people like you, helping beat the youtube algorithm by commenting
The prospective customer will never really get to know how much the dealer is into it with any car, consider MSRP numbers, dealer incentives, other kick backs of all kinds.
Therefore there is no point in arguing about his costs, since you'll never know.
You can avoid all the mistakes mentioned in this video and simplify the process by doing it this way:
Firstly:
Don't take out a loan or lease, buy when you have the cash.
(They fleece you on interest, and if you don't own the car, the insurance rates will be excessive). Try not to fall for add-ons, like service contracts or upgrades (that is where they make the most money).
Then:
1. Disregard all the numbers the dealer shows you of what he must get for it.
2. Research (KBB) and check what the average buyer paid for the same model.
3. Make the dealer an "out the door" cash offer with a time limit, and explain that your offer is not open to a counter offer.
4. Go home and wait for the call.
5. If you get a call to come in and renegotiate (he has a new proposal), decline and tell him to call you only when your offer is accepted.
I just bought a new Prius a couple of months ago, giving the dealer 2 days to accept my offer, and sure enough, 2 hours before it expired he called and was ready play ball.
By the way, I paid well below of what they asked for as their "best price", but I am convinced that there was still enough profit in it for them.
Pleasant buying experience, preserving your time (and sanity), and saving you money.
Al Senior There are many different ways to get a fair deal on your next car purchase, and you obviously found something that works for you. Congratulations. Not everyone has thought it through. It may surprise you to know that there are dealers who do share all of their information with clients, and educate them on the process. They are flourishing in their markets (but still in the minority). Obviously, honestly isn't a real attractive attribute in the car business, but it works brilliantly when applied. The process has to be completely transparent for it to be believable, however, and that often trips up even the good intentioned dealers. They think it's better to hold something back. If you've never seen the movie "Fly Wheel," check it out. A few dealers have followed this path and have reaped huge rewards from their customers as a result. I'm not holding out hope that the market will ever do this, but truly honest people are in the minority in any business. Good luck car shopping!
Yes, I have seen some attempts (or shall we call it pretenses?) of honesty by dealers, but my system is much simpler, and I don't have to prove their false pretenses.
Al Senior First, there is no "we" in your claim. It's you calling it a pretense. You likely haven't considered that without a doubt, there is a percentage of the population that views your chosen profession with equally great cynicism. No amount of evidence will change their opinions either. You get thrown into the bag by default, regardless of how good a guy you may be. Doesn't seem fair, but strong opinions held by a closed mind work that way. So, be aware that we aren't trying to change your mind with this video. We are only sharing information and education with people who appreciate the help, and people whose minds are open to possibilities they may not have considered.
Try not to fall for service contracts? Are you referring to the warranty? With my 2003 Honda I decided to go for the expensive warranty since the car didn't have one to begin with as it was so old. Good thing I got it. I was able to avoid having to pay out of pocket for a $5,000 transmission replacement.
Al Senior So true good advice here is some information I got at my last Canadian job interview when they went over how I was going to be paid and didn't request that I sign a disclosure... $2500 for the first 3 months as a training wage base plus commission and the breakdown of that is: A New VW car cost around $10,000 for the dealer to bring in they add $1000 for PDI $1500 for over head $1000 for boss commission and $5000 for sales team commission of which 50% of the $5000 is split between sales manger and salesman. Not to say anyone pays full price but I think $5000 commission is a rip off to the general public and I couldn't see myself doing that for a living. How the sticker price adds up: $10,000 + $3500 + $5000 = $18,500 sticker price. So if you want to know what they paid before you buy just apply for a sales job. All this was learned in one interview.
How i got my Vehicle from a Dealer from $11,800 to $10,500.
-Went on a day right after snow storm.
-Went 3 hrs before they close.
-Speak to 3 different sales reps and CHOOSE DUMBEST ONE.
For my situation, $2k cash down plus the stupid sales reps HELPS. He doesn't know anything about a "Corolla Xrs." So he thought its just a basic family sedan. I act like there's a Civic Si waiting for me across the street at Honda dealer which I lied. I spoke to the other 2 sales rep and they told me all the cool features about my Corolla Xrs and its the best of the corolla line, its quick and rare, blah blah blah so i thought to myself these 2 reps will hold their price pretty firm bc they know what the car is worth thats why i choose the dude that doesn't know anything at all. After purchase my dumb sales rep came running to me and ask me "you didn't tell me you spoke to....so and so already. Now you gonna get me in trouble bc i stole their costumer." I just smile and told him "..but you made the sale right?" He smile and i left.
Great advice dude. They should have this as required watching, along with credit card 101 and other videos about financial management to high school seniors.
And these are the people that don't want to allow Tesla to sell directly to their clientele b/c they want to "protect the consumer".
+303manu3l303 "Customer" = sucker
wholeNwon Damn Right.!!
got fleeced at a dealership here in Australia on a new Hyundai. dealer gave me a shit interest rate (12.5%) of coarse they don't tell you the rate until your car is ready for you, I said "very unhappy; could have got 6% with my bank" was also sold "gap" and "credit protection" insurance, they make it sound cheap "its only $10/week!" all in all was nearly $5 000 in insurance. I read the documents and promptly cancelled the policies. the finance manager never told me there was a "cooling off period" with the unsurance, but I looked into it and was correct! the money comes straight off my loan.
as someone that has worked in the auto industry. this is so true. great video. some people will never learn
Hi
I' ve got ripped off twice big I mean big
So I want to advice you that when you are buying a car never sign any paperwork until you check all of this things
1. When you choose a car that you like and when you are sure that that is the car that you want to buy always take some pictures of the price tug lacated on the car take two or more picture from close and far because they can chage the price on the paperwork for exemple if the car has a $12,000 price tug they can raise the price to $16'999 on the paperwork
And if you didn't check that the price is the same with the price you saw on the car's tug they got you.
2 always check interest how much is the bank charging you and ask the salesperson if the interest is per year or for the five or six years term
And always ask how much is the total profit that the bank is going to make on your purches or buying.
Ask the salesperson how much you are going to pay for everything during 5 or 6 years payments including the tug price of the car and the total interest or the bank profits
Including the extra insurance that they make you buy
And you can alway ask the salesperson to ask the bank to lower you the interest on that loan
For exemple if the bank want to charge you 12% in interest you can ask the salesperson to ask the bank who acepted your credit to drop it to 8 or 10 % I 've ask them them And they have drop it down for me
Then after the salesperson has explained every detail about your purchase and you agree then you can sign the paperwork
And if you don't agree you can deny it and walk away.
Also make sure that they show you that they have added the dowpayment or trade in and don't let them pay you low money for your trade always ask for more.
And never act like you are crazy about the car that you have chosen.
Remenber that there are no friends in this business people at the car dealers are there to rip off people and their smiles and coffees
And what ever are always a way to expensive.
They have no feelings for no body.
Make sure that you Always treat sales people deales like the people who smile in front of you but when you turn around they stubb you from behind.
Awsome tips. Thanks!
Tnx for sharing that
Good thing I watched this video first.
Mistake No. 14: Listening to the guy at work who, no matter how good a deal you got on the car, will tell you he got a better one on his.
I bought my dream car the other day Audi S3.
No regrets and ill tell you why.
rule 1. Don't finance a car if you don't have 50% down payment
rule 2. if you don't have 50% top up your mortgage
rule 3. if rule 1 and rule 2 don't work don't buy car
When buying a new car, take the out of door final price home with
you and sleep on it.
Back in the 80s, I read two books by Darrell Parish: The Car Buyers Art for buying new, and another for buying a used car. Saved me over $4k when I bought my next car. Your tips are great, and you might want to check out these little books and see what he says. The advice here in your video doesn't overlap with what he says, so I think you'll find them interesting. Thanks for the good advice! I walked out of one dealership when the sales man kept talking down to me as if the only thing I was interested in was the color of the interior and not things that mattered. I warned him not to be condescending, but he kept it up. So I got up and walked over to the next dealership and bought a car there. The next day, the jerk salesman called inviting me back, and I told him he lost the sale as I bought another car after I left.
Thanks for sharing your tips and experiences! Its great to hear from informed car buyers like you!
DON'T call around to ask what dealers would pay for your trade in. They will ALL undervalue your car. Look for what your car will sell for on dealers lots. Look for similar age, miles, options and condition and get the average prices for several vehicles and remember that is the asking price, the selling price will be lower. So be reasonable and then let the dealer take a few grand off, to make their profit and that IS fair.
Great sound advice. Car negotiations are the worst. I saw the car I wanted in an advertisement, the dealer contacted me. When I got there of course they didn't have the one I wanted but a newer better one, and a little pricier too. I thought it was such a deal, but looking back I realize it's just the business. So parting words, do the research and never be hassled.
& NEVER ACCEPT THE "BAIT & SWITCH"
Thanks for your comment! We featured it on "Real Car Buyers Questions and Comments" this past Sunday. ruclips.net/video/HZhPxYkiTQo/видео.html
The only problem I had was the color was wrong. I actually preferred the dark gray over black. It requires less washing to not look bad and is easier to see at night. Light silver/gray would be better buy that dealer was not budging enough on price so I went elsewhere.
This is a video that explains things you need to know, in a very understandable fashion, and it's not missing anything.
Actually, there are all kinds of psychological tricks dealers will try. There are classic forms they use in the finance office to try to get the most money out of you.
There are books which explain this stuff. It's probably worth investigating.
Even when buying a new car, I'm polite but firm and let the salesperson know I'm not putting up with any nonsense, but will respect their time if they respect mine. Then if they do or say anything I know is shady, I don't mind just walking away from them.
Generally, I've found if you tell them that's how you want to do business up front, they're smart enough not to play the most shady games.
For all the crap they always offer afterwards as extras, just keep saying "no, thanks".
One example is they'll sometimes sit you where it is inconvenient or embarrassing to try to get up and walk out. This is the kind of stuff which I see as a red flag and absolutely won't put up with. There is a lot of psychology involved. Like the nonsense of them walking away to talk to the "sales manager". With me, they get ONE such trip. Any more and I demand to talk to the person I'm buying the car from. If they don't agree, I leave.
I was totally ripped off when I bought my first car about 10 years ago. I had not done any homework before I bought the car. I got a loan from the dealership, and the rate was 12.75%! And I also bought some unnecessary accessories, I was really stupid at that time. These salesmen are ruthless and the only thing they think of is your money. So really do your homework before making any purchase and also be patient, take your time to make any decision.
first time buyers always pay high interest. Much more of a risk for the bank.
Mike Jordan I was a first time buyer for Honda and I got an 8.25%, This person might have went through one of those "bottomfeeder" banks
***** no finance actually helps if you know what are you doing, I only remember the last 3 cars we purchased at its like this, first one we got riped off because it is 6% so over 4 years a 60k car turns into 80k(Toyota aurion) and we are still paying, our second car was good at 2.5%(Kia soul) and we finished it in just 2 years and third car was cash(Chevrolet captiva) and the next car is going to be 1.5% interest (Mitsubishi Pajero)
***** yes I have heard about it, you only win good money if you have an AMD gpu or the speciall machines
but about the car thing...look at it this way, banks give us interest for keeping our money with them right? its because they get to play with the money and make profit so the same should go for Customers (banks) and dealers (bank account holders) the dealers let us keep our money and take 5-10% interests since they dont have the big cash to play with and -4% interests if a bank is in it because the bank will pay them the full price the first day. the reason the percentage is lower in banks is because banks can play with the money better than dealers and the percentage changes based on the negotiation you do so they make the same profit as they did if it was cash or more than that if they can get you to pay more.
You must have shitty credit? I'm 19 and I have a good interest rate on my car
As a car salesman I agree with most of what he says, expect for when he says "the rebates are expiring today" A lot of the time that very well might be true. General motors (that's all I can speak of because that's all I've sold) has monthly rebates and "fast start" rebates. If its the last day of the month and a salesman says "the rebates expire today" that's 100% true. If its within the first week or two and you hear "the rebates expire today" that's MORE THAN LIKELY true if its a "fast start" rebate. Other than that this video is pretty true....Side note. DO NOT go to a dealership just to get information. Do your research ahead of time on the fancy thing called the internet. A salesman does not get paid to show you a vehicle. Salesman only get paid on sales. The time spent with you and your information visit is actually taking precious time away from him or her selling a car to someone whos ready to buy. You are literally getting in between him and his money. If you truly must go to a dealership to JUST get information do it first thing in the morning between Tuesday and Thursday (the least busy mornings typically.) Follow that and you will have a pleasant experience. Some of my most memorable sales have been from customers that come early in the morning when I can give them the most attention. Also, if you decide NOT to buy the vehicle please don't ignore or beat around the bush when the salesman calls you. Just let them know you wont be buying the car and give them an explanation on why not if you can. If its a payment reason, just let them know. Your salesman will appreciate that a lot more and you phone will appreciate not being blown up. I've worked a lot of car deals over the phone a day or two after meeting a customer. Another key note is to not be stubborn. There is give AND take in a car deal. I've had to tell a few people to leave because they've talked themselves out of a car deal "demanding way more money off the price than what is even possible". If you took the time to read this, I hope it helps! You can also reply to this comment if you need any HONEST advice when car shopping.
I know what must have happened. It didn't come in. Now I can get you the Sports Wagon; the only problem is that it may take six weeks. I owe it to myself to tell you that if you're taking the whole tribe cross-country, the Wagon Queen Family Truckster is the way to go. You think you hate it now, but just wait until you drive it.
@Ockie Ditchbank What??? The time of day is completely irrelevant. Take the tinfoil hat off, "Ockie"...you are one sniveling pathetic person.
Well said...the general public think there is some "magic" spell a salesperson can put on them to force them into a "bad deal". Grow up, be respectful of the salesperson's time, make a reasonable offer and you'll be surprised how easy the process is. When a salesperson is making $150 on the vehicle you just purchased which has an MSRP of $35,000, can you blame them for not being that much into you?
I work for FCA or Chrysler Jeep. Almost everything you say is a fact. Fast start rebates or bonuses , end-of-the-month rebates change we don't know. Do you research like he said. drive the car. The finance manager, not necessarily the best salesman. I am the best salesman. We have no delivery option up seller. At our dealership. you go from sales to finance the cars cleaned up delivered to you. Everyone thinks the more gross we can make up front on a new car the better. That's not true at all most new cars are what's called a mini deal. It's a flat pay amount to the salesman. What that means is 9 out of 10 times to customers getting the Fair and even a negative deal. That means the dealership lost money. new cars hold no gross. The salesman will get 100 to $200 for spending 4 - 5 hours with you picking out a car going through the process delivering the car. I usually do it 2 to 3 because I interview my customers correct. Remember the customer is not always right. And neither is the salesman.. Do your research on the internet like this gentleman said, and if you're happy I'm happy. Thanks for listening
@Ockie Ditchbank You must have been beaten senseless on the playground every school day, "Ockie"... otherwise you wouldn't have become the bitter, victimized wimp you are today. Go put your jammies on and brush your teeth!
I wish I would have ran into this video two years ago. This is one of the most informative videos I've seen regarding buying a car. Thanks for posting this!
I am so happy I saw this video because I'm about to buy another car soon. The first time I bought a car I went in there with no knowledge whatsoever on buying a car so I was an easy target. Thanks for the great tips👍🏾
should watch this video before buying a car. very informative. thank you.
Great info. And to those who think all this is 'obvious', think again. It's called 'life', and even smart people can be duped in any number of areas with which they are unfamiliar. Especially during the often stressful process of making a major purchase decision.
One thing I'd add, as far as possible try to minimize debt/interest by making a substantial deposit. Unless it's somehow literally earning it's keep, a car is just a rapidly depreciating asset. 'Zero down' is tempting, but not always advisable. That's my take anyway.
Just like those folks with the '06, I almost pulled the trigger last week after several test drives. But decided I'd prefer to wait and build up some serious cash - as you guys say, the deals will still be there, probably even better ones.
Number 10 is so important!!! A guy tried to sell me a car (the motor was dying) took it to the mechanic he didn't even charge me for the inspection. Told me don't buy the car or buy it super low. Saved me thousands of dollars
Thanks for your comment. Yes, a mechanic can save you a ton of money, and nobody should ever skip having a used car inspected before they buy it. Yet, it does happen all the time, and imagine the nightmare you would have had without his great advice.
I agree. DON'T skip this important point.
I was just looking at a car today - I knew it was a clunker, was hoping to pick it up super cheap and have the extra $ to really jazz it up as a fun project. I asked to take it to my mechanic. The dealership guaranteed me the car had been gone over with a fine-tooth comb and I was wasting my bucks taking it for an outside opinion.
I set up an appointment to pick up the car for inspection, arrived on time and was told, uh, we sent the car out for detailing. I insisted I wanted the car for inspection and drove a sales guy miles down the road to retrieve the car before it was touched.
Drove that fine flivver to my mechanic and found shot bearings, leaking oil, almost dead battery, busted this, ten year old tires with dry rot, stuff that needed replacing all over the place. He estimated it would be thousands of $ to make the car roadworthy.
I expected that, went back to the dealership, and they were HONKED. You would have thought I was trying to buy a new Rolls Royce. We dickered on price, they came down a little but we were four digits apart and I walked.
Now, this was a car I had their solemn word on didn't have a thing wrong with it. The most frightening part of it is they will probably find someone they will talk into buying that car in the shape it is in.
Best I can hope for is the purchaser doesn't get killed and/or kill someone else when the car breaks down and the driver loses control.
DoubleDogDare54 Wow that's incredible. If they wouldn't had let me get a pre-purchase inspection I would have walked away from there. That's shady business.
I'm glad you save your money and probably will get a better project car
Kevin Hunter Yes definitely I had my fair share of not getting it inspected before buying. So important !!
Great job on the video!!!
The extended warranties can be canceled when you come back to trade in. Canceling them out means geting money back
How is he not BANNNED?!?! Wow honesty when coming to buy a car. I wish I saw this many years ago. Well done.
+field north Thanks for your comments. Some background: Between 2009-2012, me and others spent time in the car business and collected the information we needed to educate consumers on what they needed to know before buying a car. Those who work in the car business often come here to say that I must have been a washed up salesman who never made it in the car business, and is now sharing with others to "get back at your employer." That's not only funny, but a very narrow minded thought process. For those in the car business, you know an average car salesman sells 8-10 cars a month. A good salesman sells 12-15. A great salesman sells 16-20, and only an occasional few exceed those numbers on a regular basis. They are the elite with years of experience and a client base that is huge. Doesn't mean they are honest or fair, it's just that a lot of people have become used to dealing with them over time, and some come back. I share this because when I started out in the car business to learn what most consumers believe is a very crooked sales process, I thought I'd find out that most of the fears people have are either not real, or exaggerated. Seemed likely since that was often the case in other situations too. What I would learn within months of working at my first dealership is that the mind games, lies, deceptions, rehearsed stories, and the entire process was set up to fleece the customer of as much of their cash as possible. It was far worse than I had ever imagined! So, I set out to make a difference. I've been in broadcast radio for years, so I used my knowledge and position to collect the information I needed to help people just like you. I educated every single client I dealt with, and helped many people buy cars at multiple other dealerships. It seems like that might have been a recipe for failure at my own dealership, but it wasn't. Word got out, my referral base blew up, and even fresh people I met stayed with me through the entire process. Being an entirely new salesman having never sold cars, I sold 15 cars in my third month and placed in third place in the dealership that month. The next month the lid came off! Countless people I had helped and advised over the previous months either came back or sent their friends to me, and I sold 30 cars that month... placed in first place, and earned over $15,000 in commissions in one month. Not bad for a guy who was only four months into 'learning how to sell cars.' What I did not need to be taught was how to be honest with people, and I did not need to be taught how to protect my clients from those wolves in the accessories departments and the finance office. I took care of every person like they were my mom, and helped them avoid the crooked system. I published my first video in 2009 titled "5 Steps to the best car deal." I soon replaced it with this one because it was much more complete. I'm happy today that we have helped so many people around the country and worldwide. It is amazing to see. By the way, in late 2012, I was ready to end my experiment in the car business anyway, but.... the last dealer I worked with was in Elk River Minnesota. They used a Christian name for the dealership, played Christian music in the building, and even gave people bibles when they bought a car. I have never worked for a more unethical organization in my life, and I'm very proud to say I was finally fired from the job for... as the owner put it... "Cutting the throats of the finance guys"... by doing too good a job of educating my clients. He also said "My managers do not know how to deal with your clients." The very man who invited community prayer in his dealership, shared bible verses on his billboards, played Christian pop music, and gave his customers bibles, said that my process of "Fairness, Honesty, and Transparency" for all customers was NOT compatible with his dealership. I got fired for being too honest. I LOVED IT!!!! I can say to this day that there are very few people in the business that have the courage to stand up and do what I did, but many still contact me today privately and say they love what I'm doing. For the record... to remind those who sell cars today... Without any previous experience, I WAS THE NUMBER ONE SALESMAN IN THE DEALERSHIP WITHIN FOUR MONTHS.... simply by being honest with people. What a revolutionary idea, huh? A dealership could build their entire sales process around what I did, and blow all their competition out of the water. However, old habits are hard to break. Many in the car business either ignorantly keep doing what they do, or willfully participate in a process that is designed to be dishonest, and by cheating and lying to others, they've denied themselves the opportunity to be the biggest and best dealership the car business ever had.
+Kevin Hunter good video as someone who is wanting to get a new car but never been to a dealer before this will come in handy to know.. but hell thats a reply..or several lol
I hate buying from dealers, its such a hassle, I end up getting upset myself or pissing off the salesman when they find out I'm not an easy prey.
I had 1 dealer offer me 14k for a 1 year old enclave with 16k miles.
That really ticked me off, however I told him I would accept his offer only if he would drop the price of his vehicle 15k, you can tell he got really upset, then I declined to buy a 2500 protection package, just what Kevin mentioned, fabric protection even so the car had leather seats, wax and hydrogen in the tires. Told him to take the hydrogen and put regular air, the guy was shaking 🤣 at the end of the night, I wasted almost 3 hours fighting his arguments.
The next day the sales manager called me and accepted all my conditions.
Thanks for this video. This is what honesty and building a relationship with your customers is all about. Too bad most car salesmen are crooks.
Thank you Kevin, you're doing such a great Public Service.
Don't worry about credit score! Worry about price tag .
If you want to buy a 10000$ car make sure YOU have 10000$ and don't use a stupid finance deal because they are ALL designed to make a lot of money of you. Once you have paid of the car it will have cost you about 12000$ so don't get ripped of and say no to all extras they try to sell you
***** there are cars that cheap but I meant it just as an easy example
***** I don't buy new cars
Bart Van Riel I did exactly that, paid the interest on the loan and also paid it off in less than 2 years. So that was the agreement we made and it worked out fine for both of us. Worked out fine, no regrets at all.
Josh Washington why did you not wait 2 years and then bought it and saved yourself enough money for a holiday? It doesn't make sense
Bart Van Riel It's simple, I need a reliable way to get to work. Add up the total the car costed including interest, Maintenance cost, fuel and I still make way more than that each year. So if anything could be considered my biggest money maker tool. Sure the bank made money off me, but my investment in that car has made me much more. That's just business everytime you buy something people are making money off of you, and there's nothing wrong with that.
I've been around the block as far as buying cars over the years. You offer excellent advice. Some dealerships will let a customer work with a dedicated online sales person, not a showroom salesperson, who describes the inventory and provides the selling price of each vehicle, which you can compare with other dealerships in the area. The best of these are confident they are offering the lowest price and there is no pressure. A customer can still negotiate from home, which levels the playing field by eliminating the intimidation you encounter at the showroom. A tip is to test drive the car at one dealership and know ahead of time the specific options you want, then contact any and all of the other dealerships online and work with them online only. They will fiercely compete for your business.
+PS109VanBurenHigh Excellent advice from a seasoned buyer. Thanks for your comments! Shopping from home not only makes you the beneficiary of fierce competition, but it takes your own emotions out of play, too. It's a little hard to fall in love with a car you only see pictures of, and when the dealer is saying things that don't make sense, you feel very comfortable saying "No thanks!"
Keep in mind that when you go in with your own bank financing do not allow the dealer to "...run your credit to see if you qualify..." for their financing. Why they insist on this is more sales pressure tactics and if you let them do it it is another credit inquiry on your credit report.
Yup. Happen to me. My mistake. You live and you learn
So what do you do instead? Just stick to whatever your bank told you you qualify for and forget financing at all through the dealer? Or do you tell the dealer what your bank qualified you for and ask if they can do better without them running your credit?
I just contacted a Honda dealer who wanted to run my credit before I came in for a test-drive! Unbelievable!
BTW, your avatar is awesome! It's the inflatable co-pilot from "Airplane", right? Just after he got "serviced" by the stewardess?
I worked at a car dealership - Kevin knows the ropes - pay attention! : ). it's GOOD advice
Thanks, David! Good to hear from someone who also knows! It's always funny when I have dealer employees come on this channel to argue that all my points are invalid. The truth is, if I hadn't hit the nail on the head, they wouldn't have cared. They can tell, just as you did, that the advice comes from someone who did the time on a car lot and speaks from firsthand experience! That's what upsets them. : )
we researched the car we wanted. test drove a few different models. got our own financing from USAA. in the dealership, the sales team was all about pressure, and deposit now, or the deal won't be there. I walked out. called a different dealer, asked over the phone if they would beat that deal. we were told that they would beat it, and they had it ready on the lot. We arrived in the afternoon, saw the car ready. walked in to a calm sales floor and the saleswoman presented us with the deal on paper. same cost, but with more of the features we wanted, and none we didnt. From purchase, to sale (2009 Honda Fit with Navigation) and follow up service, I have been pleased with my experience with Galpin Honda. I would go back, except I don't plan to buy another Honda.
Good tips. Remember when your monthly payments go down without more money down you often pay considerably more
Bob Is The Builder yeah without more cash down, the only way to get the payment lower is to spread out the term, and of course that means you're paying much more interest on the stupid loan.
The last car we bought, we got a long-term, but then paid it off with a loan from my 401k. Not a perfect solution, but at least the 401K had better terms.
First thing I do is throw out all financing talk... No sorry, cash only. Second, I know what I want and it's not on your lot.. I will be ordering it. No add ons ever after the order. and I will be double checking all features I ordered when the car arrives. I will get three bids on my order from competing dealers before I accept a bid.
I was an honest dealer,the hardest thing was getting people to believe it. They are out there,but hard to find. This is a great message,just follow it.
Free oil changes......yeah if you've got an entire day to waste waiting for them to do your car.
as the car gets older, they want you to look at new cars while its in the service bay
I'm looking into purchasing my first car and I'm so glad that I stumbled upon this video! Thanks so much for great information, Mr. Hunter!
Easiest car purchases I have ever had was out of state. I bought one in Madison Wisconsin (I live in Missouri) where the (new) vehicle was advertised for $33k (about $5k below msrp) I called, they overnighted me a 6 page contract that had no funny business. I wired them funds and then I flew out there where they had someone pick me up from the airport. I got in the car and drove it home. I almost couldn't believe how easy it was, THAT should be how buying a car should be.
You don't need 13 mistakes, you only need 1.. you went to a dealer, call your senator and tell them to Change the law so you can buy from the manufacturer. I'm doing just that.
Well said. We need to be able to buy directly from the manufacturer.
Um....you do know you can buy directly from the manufacturer.
People order vehicles from the manufacturer all the time. Sometimes it's to get a specific paint color that is not normally used on that car model. Maybe it's to get equipment that is normally not installed.
The vehicle will still need to be picked up at a dealership as the taxes, registration still needs to be done.
@@everybuddy5924 so, in other words, you can't order directly from the manufacturer. The key paragraph is your last one. You still do everything through the dealership, which negates the OP's point. If you could actually order directly from the manufacturer, you'd cut out the middle man (the dealership), and guarantee that you never pay over MSRP.
every buddy what country are you from?.. we are talking about the US, here it's illegal to buy from the manufacturers. It's the law. It's been that was since the 30,s and the only person ever to do something about it is Elon Musk, the only car that sells online.
@@10469 Good luck with your quest; I completely agree with you. But meanwhile, I suggest that one way to fight the system is to make it clear to the dealer that all negotiations will be done on-line. A buyer should be able to test-drive a car, then walk away, telling the dealer that he will present an offer via email. Period. Make it clear up-front that you will absolutely NOT buy the car today!!! If the salesman asks you to meet the sales manager, politely decline, and WALK AWAY! (and do NOT even mention a trade-in, at this point).
If more people use this system, the dealers will have to respond---eventually. GO! Elon Musk!
Just bought a new car. You were right about the finance officer. Don't let your guard down. This guys was a shark. Realizing this i took control over the negotiation. I asked if he can itemize all the extra cost. He did not like this. I saved nearly $700.00. Buyers beware.
This video talks about the best way to eat financial poison aka get a car payment. You lost the minute you signed up for the payment. That car will be gone in a few years.
i bought a 2003 dodge ram crew cab longbox with a 8 ft truck cap.. no test drive .. i know i need to buy tires and it got 9 mpg and the shocks were finished and i only buy mopar.. its all good had it since 2005 .. only problems were normal wear out problems.. ..not dodges fault.. daily driver.. lots of junkyard cheap parts like tires n springs.. all good.. im very happy..got a great deal.. paid with 1 big check.. that got me to haggle down from 22.500 to 17.000$ cash /check.
434 people who disliked this video were car salesman
Dealers are great friends until you sign a contract, then you get ignored and like pulling teeth to talk to anyone after..
Onto the next, let me get another dummy walking they the door already got you
#10- Full mechanical inspection: Up to $125!
#12- Gap insurance (from my auto insurance provider: $38/ MONTH up to value of vehicle (no finance or add-ons covered)!
That’s up in BC, Canada...
7
Sometimes the incentives do change on new vehicles. Especially at the end of the month. A lot of times the dealership/sales manager does not know what the incentives are going to change to, either worse or better. If you are interested in leasing a new vehicle then the Lease factor (Lease interest rate) definitely changes from month to month ESPECIALLY at the end of the model year. Another thing to consider is the time of month when you want to purchase a vehicle. The closer to the end of the month, the more likely the dealership is willing to accept your low offer on a vehicle.
The end of a month, especially the quarter-end, is the best time to buy; it's also best to go to high volume dealers as opposed to smaller ones. Higher volume dealerships almost always can offer better deals, because they get bigger hold-back incentives from the manufacturers. While incentives can change on new vehicles, rarely will they get worse within the same model year. Incentives tend to get better on a given model year vehicle throughout the year. When the new year vehicles come out, however, the incentives are usually pulled back.
Good one, and never buy on emotion. Be prepared to walk if the dealership disregards your offer!
Driving School WA Everyone buys on emotion... marketing 101.
Thanks Kevin Hunter, you wised me up on how to financed a CPO vehicle.I saved over $3.684 bucks, just by taking off 10% of the total price, saved on the PDCI $900, and $759 because the SUV smelled a bit like cigarettes (not a lot, but I'm picky). I declined to pay for their dealer's fee, which was $419. Got a free cargo net + 4 new car mats + free tinted windows + unlimited car washes and oil changes. I didn't buy their "warranties", their GAP insurance, their undercoat corrosion warranty, etc, etc. The wife is glad with her 2015 XV Crosstrek Limited with 7K original miles, and I'm a happy camper, thanks to you bud!
I love to hear stories from informed consumers! Thanks for sharing your experiences at the dealership. It helps others realize that doing a little homework and standing up for yourself leads to a fair car deal. Sound like you did great. Congrats on a job well done!
Kevin Hunter 9j K 8
Finance guys are definitely the sharks. I had one badger me so much about gap insurance I had to tell him if he tries to say the words "gap insurance" one more time, i'm walking out.
Some sleezy dealership will sell you gap to a company that doesn't exist cause they know more than likely you will never need to use it.
I recently financed a used car and when I got home, I realized the financed amount was $1500 too high. I went back and they corrected it. It was a "system problem" and the finance mgr said the bank would've caught it anyway. Hmmm..
Full of baloney. The bank doesn't challenge the amount financed by the car dealership. The "system problem" was actually a "character problem." I'm guessing you already knew that... lol
The best part about this video, besides the good advice, is the comment section. There are some people who are giving good advice based on their experiences, and then there a few guys who are car salespeople (former or present), arguing with the advice in the video and nearly everyone else. There is a ton of credibility there. One guy has even spammed the comments section with dozens of posts, insulting everyone in sight. Good old RUclips!
What's absolutely great about all the car salespeople who jump on here and disagree is that they only increase the likelihood that this video will be found by more car buyers. Without their obvious bias, insulting remarks, and denials, fewer people would feel inclined to respond. All those additional responses get included in the analytics and algorithms that help this video get found by a larger audience. Lol... Bring on the car folks! They do nothing but validate everything we've said, and they boost our visibility!
Yes definitely check with your bank to see if they have a better rate. I love credit unions. They always offer the best rates in my experiences.
Glad to hear you are aware of it. So many people don't know about the benefits of credit unions, and fail to consider other options beyond what the dealer offers. A lot of money is wasted / lost as a result. In the Longview Washington area, one of the best credit unions I have ever interfaced with has been helping local citizens with great rates on auto loans. However, they are also going the extra mile by teaching credit challenged people how to restore their credit with small personal loans. Mint Valley Credit Union. They are one of the great ones, and give a level of customer service that is extremely rare in banking these days. Finding somebody like them in your area is the key to being ready for your next car purchase! Thanks for your comment!
Forget the test drive. Go to your local car rental place and rent the same make and model for 3 days. It's cheaper than making a mistake. You won't regret it.
Great idea to rent a similar vehicle, but don't ever buy a car you haven't driven. I'm talking about the specific car you plan to purchase. If you are signing papers on a car that you have not been down the road in, you are making a big mistake. Where the test drive is commonly neglected is when a vehicle owner is already driving the type of automobile they are buying (again). Even when the vehicle is brand new, you are inviting yourself into an unpleasant surprise when you find out that something isn't what you expected. That is the point being made on the video.
I worked for a dealership that always tried to over charge on the dealer fees. The destination and handling fees were $835 but they would try to jack it up to 900 to 1000.
Also do a test drive at night to see how good the headlights are
Yess!!!!
Very good point! I have problems driving at night as it is.