Troubleshooting Microsoft Teams Voice [Deep Dive]

by Carolyn Blanding - Microsoft Teams Beta Test Engineer
"Wishing there was a decoder ring for Teams and longing for Snooper? Attend this session to become a master at debugging Teams core communication workloads: IM&P, and Calling with a focus on Direct Routing.
Learn how to discover the root cause using available tools and diagnostics as we investigate to real world issues. "

[@DirkPinkheart]

Outstanding video for troubleshooting skills

[@jaimetostado6254]

Loved the session Carolyn, took my notes and will be using while troubleshooting.

[@ChristopherNealBUSHIDO49ERS]

This session was fantastic, Carolyn! THANK YOU!!!

[@Cyphernaut7]

This is an outstanding bit, Carolyn! Thank you very much!

[@cgskreddy]

Thanks a TON for sharing your valuable knowledge. This is amazing!

[@192anirudh]

Really useful, thanks for the details.

[@TravelWithMax4K]

Amazing Carolyn this helps a lot

[@Echoing-Faith]

Awesome!!! Finally real world examples !!!

[@vinniekumar1766]

Carolyn u were awesome.. it helps me a lot because of our customer ia facing same issue with media error

[@rajsingh-lr3nd]

Wonderful, working for ms through vendor. Learnt more here

[@stpnpl]

16:16 - Calling/Direct Routing Issues

[@cgskreddy]

I have a question though not related to this topic. We have a group of teams administrator's and they usually provision the users via PowerShell on teams platform and assign phone numbers upon approval. Is there a way to audit their activity to know which administrator provisioned the user and phone number and when. Appreciate ur help in advance!

[@Adityashri04]

amazing and very
useful

[@sonaljaiswal8703]

Thanks it's really valuable information.

[@888altamber]

How come the original Microsoft Teams caller could hear and see me just fine, but when he added another caller they could not hear me ok? I checked and I was not muted. Was it on their end or mine? I was mobile on my iphone, she was on a browser at her computer. When he joined she and I in the call, at first I could hear her but not see her so since I was mobile I hit the three dots button and clicked on people and was able to see everyone in the conference call (she and I) and I turned her camera symbol on. Was the sound issue the same on her end? My sound and video button were both on in my screen.