PMP Exam Practice Question and Answer #3 - Rise in Conflict

"PMP Exam Practice Question and Answer 3 : Rise in Conflict PMP Exam Prep, Project Management, PMP Exam"
The Scenario is
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A project team is small, and the team members have known each other for a long time. The team’s project is in the execution phase; you joined this team as a new Project Manager. You have been experiencing a rise in conflicts because of a mismatch of expectations. How should you respond?
A) Facilitate a team meeting to help the team design or revisit working agreements.
B) Ask the team to behave as per the agreements mentioned in the team charter.
C) Ask the team to provide anonymous recommendations for team agreements.
D) Identify strategies and actions to better engage your team members.
Right Answer and Explanation:
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The correct answer is A) Facilitate a team meeting to help the team design or revisit working agreements because it aligns with managing team dynamics effectively, especially when considering the Tuckman Ladder model of team development.
When a new project manager joins a team that has been functioning well, it can cause a shift from the performing stage back to the storming stage due to the introduction of new roles, expectations, and dynamics. In this scenario, the team was in the performing stage, and your entry as the new project manager has created some conflicts due to a mismatch of expectations.
The Tuckman Ladder suggests that after team members or leaders change, teams often regress to earlier stages of development, such as storming. This means the team needs to adjust to new relationships and expectations before they can return to high performance. Facilitating a team meeting to revisit or design working agreements helps the team move out of the storming stage and back towards performing. It encourages open communication and collaboration, empowering the team to set clear expectations and resolve conflicts together.
Option A emphasizes collaborative facilitation, allowing the team to work through their issues while aligning with the leadership approach suggested by PMI’s project management principles-where the role of the project manager is more about facilitation than directive management. You are helping the team define how they will work together moving forward, creating a sense of ownership and buy-in.
Other options like B, which involves enforcing previous agreements, do not acknowledge the dynamic changes the team is undergoing due to the new leadership. This approach may seem too directive and doesn't involve the team in re-establishing expectations. Similarly, C (asking for anonymous recommendations) removes the transparency required in building team trust, and D (identifying strategies to engage team members) doesn’t directly address the conflict at hand or involve the team in finding a solution.
Thus, Option A is the best choice as it aligns with fostering team collaboration and creating a path forward that includes everyone’s input, helping the team move back into the performing stage.
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