When the machine shows as ready do we then have to press any button to start molding up? I didn't press, but the temperature started to go up. It's not normal I suppose.
Goodmorning, for any information please check on the instruction of the machine, you will find all the steps to tempering and maintaining the chocolate. If you need support please send an email to sales@martellato.com, they will help you, thank you!
The melting speed of Digital Meltinchoc is variable and it depends on many factors: for example on the quantity of chocolate in the tank and its composition, whether it is in tablets or a solidified single block, as well as the starting temperature at the beginning of the cycle and the room temperature. The melter is essential to prevent the chocolate from spoiling, too high temperature could burn the chocolate. Anyway, for more precise and personalized information please contact our customer service at sales@martellato.com, thank you!
normally to temper dark chocolate you have to go through 3 temperature phases, 45/50, 27.5 and 31/32, why the machine will only offer 2 temperature phases ?
People, don't follow theses steps! This take 2/3 hours to happen. Melt your chocolate elsewhere like your microwave until it reaches 45ºC, remove the tank from the machine before it. Add your melted chocolate in the tank and add 1/3 or 30%/35% of crystallized chocolate, stir and let it reaches your working temperature. This whole process should take no longer than 10 minutes clean and faster.
The speed of melting depends on many factors. However, the main characteristic of Digital Meltinchoc is not the speed of melting, but the quality and precision of the result that can be achieved. As well as being a melter, the Digital Meltinchoc is above all a maintainer, capable of "preserving" the chocolate at a predetermined temperature so that it is instantly available for the most varied uses. If you would like to receive some suggestions from our specialized technicians, please contact sales@martellato.com, thank you!
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When the machine shows as ready do we then have to press any button to start molding up? I didn't press, but the temperature started to go up. It's not normal I suppose.
Goodmorning, for any information please check on the instruction of the machine, you will find all the steps to tempering and maintaining the chocolate. If you need support please send an email to sales@martellato.com, they will help you, thank you!
How long it takes between all theses steps?
The melting speed of Digital Meltinchoc is variable and it depends on many factors: for example on the quantity of chocolate in the tank and its composition, whether it is in tablets or a solidified single block, as well as the starting temperature at the beginning of the cycle and the room temperature. The melter is essential to prevent the chocolate from spoiling, too high temperature could burn the chocolate. Anyway, for more precise and personalized information please contact our customer service at sales@martellato.com, thank you!
When the machine shows as ready do we then have to temper or is it ready to mold up straight away?
Hello, you can mold up straightaway!
Bought this machine and the buttons do not work. Where can I get customer support?
Hi, you can write an email to sales@martellato.com, they will reply as soon as possibile. Thank you :)
Don't sell to US?
Goodmorning, yes we sell it. To have more information please send an email to sales@martellato.com, thank you!
normally to temper dark chocolate you have to go through 3 temperature phases, 45/50, 27.5 and 31/32, why the machine will only offer 2 temperature phases ?
With the seeding method you add the b5-crystals through the unmelted chocolates and then just have to lower to 31 degrees.
People, don't follow theses steps!
This take 2/3 hours to happen.
Melt your chocolate elsewhere like your microwave until it reaches 45ºC, remove the tank from the machine before it.
Add your melted chocolate in the tank and add 1/3 or 30%/35% of crystallized chocolate, stir and let it reaches your working temperature.
This whole process should take no longer than 10 minutes clean and faster.
The speed of melting depends on many factors. However, the main characteristic of Digital Meltinchoc is not the speed of melting, but the quality and precision of the result that can be achieved. As well as being a melter, the Digital Meltinchoc is above all a maintainer, capable of "preserving" the chocolate at a predetermined temperature so that it is instantly available for the most varied uses. If you would like to receive some suggestions from our specialized technicians, please contact sales@martellato.com, thank you!