A MUCH better way of opening the bottom is to wrap the bottom with a soft cloth (sock), using a vise grip to GENTLY squeeze the bottom on the long ends (to make the oval shape more of a circle), which releases the retainer clips. No prying, no damage to the seal, no ugly scratch marks (which retain dirt and can scratch you!). I hope this helps!
@@jesselevine0 The bottom is already oval-shaped, I imagine that squeezing the opposite wider ends would make it more circular overall. I don't think many people have vice grips lying around though
Much simpler is to use the provided slot in the bottom to insert a flat head screwdriver and firmly turn to release. See here; ruclips.net/video/UQuzPQ284Po/видео.html
You saved me about 150 bucks. Thanks for this video. It was already my 3rd Sonicare which broke with the same problem. I repaired all 3 of them and now i got reserve ;)
Same here I'm on my third one within a year paid $178.00 and it's the stem. I blamed my kids thinking they dropped it and it broke two times in a row in the middle of me brushing 🤷🏽♂️
Fantastic! You’ve just helped me to save my wife over £100. Getting the plug off the bottom was quite easy but getting the inside to come out was difficult. I was just about to give up on it and it moved out just a little. Then a further push brought it out easily. I’m glad I bought those precision screwdrivers now. It worked a treat! Once the innards is out, it only takes 3 or 4 seconds and back in the workings goes. Fixed! Wifey-kins is so chuffed! Thanks a million 😄❤️👍
Hi Peter, thanks for the video. However, having just fixed my Sonicare I can offer advice on how to open the device up, without damaging the base by gouging a screwdriver into it. Doing it your way risks breaking the seals integrity and therefore the waterproof properties the device. Anyway, you will notice that the base is oval. Wrap a cloth around the base, so that you can still see it, but then, using a large pair of pliers, or unadjustable wrench, gently squeeze the oval at its widest sides making so that it become more circular, and opening up. As you do this press the tip of the tooth brush (without the head!) downwards onto a hard surface. This will ease the mechanism out of the chamber. Once open, you will notice that the retaining tabs are not the ones you refer to at 1:38s but the tabs on the narrow side of the oval which engage into corresponding slots on the inside of the sheath. FYI my problem was that there was moisture on the inside causing the device to remain in its standby mode, with all the lights on (but not buzzing) which mean that battery life was shortened. I simply let it dry, blowing cool air over it, before the lights stayed out and the device began to operate properly again. When returning the mechanism to the chamber, oil the black rubber 'o' ring at the base and be sure that the seal at the top goes all the way in (you will see that there are two tiny offset slots in the chamber, where corresponding tabs on the top of the mechanism have to fit). This way the seal should be flush with the top of the chamber when you look at the reassembled toothbrush and stop moist getting in at the toothbrush head end. (my model refHX6950)
+Mike Pearce Mike, thanks for the tips. I hope the other viewers take note. I haven't figured out if its possible to edit the video after it's published. Take care.
Nothing could have been easier than your instructions on this simple repair. I was looking for prices on a replacement and stumbled across your video. Thanks for saving me the money! A great help for those with better things to spend the cash on. Now we'll see how long the fix lasts and how often to repeat. It's all good.
David Leonard thank you for the kind words. After filming this I did it one more time using Loctite on the screw threads. I haven’t had to repeat this since then....going on 4 years
Mine was the Platinum unit, after removing the bottom cover there is a black tab on each side I pushed down like you did but pushed in on the locking tabs to get it to come out. Mine the screw was not loose but found crusty toothpaste in the head area under the rubber seals. After cleaning that out it worked like a champ. Thanks to your video I saved a bit of cash, wife wanted me to buy a new one but I fixed ours in 30 minutes.
The proper tool for opening something like a Sonicare toothbrush is a "spudger," a small plastic spatula that can open small electronic devices without damaging their soft plastic construction.
The primary problem these Sonicare toothbrushes have, is the main shaft that connects the end,brush side to the magnet assembly.Philips won't sell this part.I've exchanged 2 Sonicare toothbrushes under warranty,due to this problem.When it goes out of warranty,I guess I have to trash the toothbrush.
Peter thank you - you are a star. This is the kind of community self-help offering that we need more of. Why SHOULD we put up with built-in obsolescence and the general 'buy more, sucker' attitude, which serves short-term profit over and above the needs of the wider humanity. Actually I have been perfectly happy with the toothbrush - who knows, when the various other parts go wrong I may be able to carry on replacing them. Like the British Morris Minor car, which was apparently discontinued partly due to the fact that it was easily serviceable by the user and reliable enough to 'on and on'. I had this sneaky feeling that the Sonicare 'should' be repairable, but rather than search for a repair facility, found your post. Good stuff old chap!
Thanks, mine had a two year warranty and lasted 26 months. First the link rod pulled right out. Didn't know I could open the handle then. Used a drop of supper glue to put it back in. Worked three weeks and freaked out. Then I found our here I could open it.😜 it was wet inside because the seal was torn. Got a new seal, not replacing link rod ( glue held ) WD the moisture and walla! Thanks again.
Thank you Peter! Your video is great and informative. Your narration is perfect; tempo, tone and more. Of all the Sonicare repair videos I found you are the only one to explain that the metal part where the brush head attaches must have 'no give' once the little screw on the inside is tightened. My toothbrush is working as before thanks to you!
Say, you're a wizard! That was so easy to follow and fix. Thanks to you I saved a $120 for a new kit. I was only a minute away from buying it until on a lark I googled "repair of Sonicare HX 693" and your video popped up. Good show!
Thank you! I found you can remove the cap by ringing the cap under hot water to soften the plastic. Then push firmly on the opposite end on a hard surface. Work it slowly by repeatedly heating the cap and pushing down. It pops off after 3 or 4 cycles. You may also apply silicone grease on the o ring when you put it back to avoid water seeping back in.
This problem is very common on this model and the HX6711/02. I have two of this particular model and one HX6711/02 and all three started having this problem after a year of use. I suggest that if you do take this part and tighten the loose screw, do what he suggest and apply super glue to prevent it from getting lose again because taking this thing apart too many time will cause it to not work. The charging port on the bottom has become so damage from repeated prying, it no longer sits down evenly. Also the LED light no longer align with the transparent plastic port that indicates that it is turned on and charging.
Thanks. Was looking to buy a new one until I found your post. I would like to add that it's easy to take out the lower cap if you use a mini crowbar made by bending a small narrow bar of spring steel. I made mine using the little scrap of steel from an old wiper blade.
I have a Diamond Clean that was making that same noise, but then lost all power after a couple of weeks. I followed your video to take it apart, cleaned it and tightened it up and now it works better than it has in a long time. Thanks for your viedeo!
I have a Sonicare Essence that is not the same as your fancy brush. It is only a couple of years old and the battery no longer holds a charge. The toothbrush light just stays on when it is on the charger. It is a couple of years out of warranty. I may call Customer Service and "plead my case" and hopefully, I can get a coupon sent to me for another Sonicare Essence brush. My first Sonicare was a bit fancier than the Essence and it lasted over 15 years before the battery gave out. The current brush was in storage for a year and when I tried to charge it last week, the light on the brush flickered for about 10 seconds and then the light stayed constant with no charge. Obviously, the 12 months of non-use affected the two small batteries inside to not hold a charge. Trying to fix this by opening the brush without damaging it, doing some solder work and then buying two new batteries is just too much work and so I will just have to go and buy a new one and NEVER AGAIN put it in storage.
Thank you, problem fixed. Mine is a HX682P purchased from a warehouse store. The bottom cap is a bit hard to crack open, just be patient and the rest will be easy.
Thank you so much for your terrific video. Like some others, I put a big flat head screwdriver in the bottom slot and firmly turned. The whole unit popped out easily and the white outer plug stayed attached to the unit. I tightened the screw which didn't feel loose but it was loose. After a good tighten, the brush head was not wobbling and I pushed the unit into the case and pushed. It clicked right back to where it started and all is well. Thank you for saving me the price of a new unit. Your video was perfect. The whole repair took 10 minutes. Thank you and much appreciated.
Thank you for your directions on how to get the toothbrush handle apart. I had a different problem. The toothbrush handle would buzz on/off while on the charging stand. Turns out the problem was moisture inside the toothbrush. Once opened up, cleaned, and dried, toothbrush now works.
once I got this problem, I bought a cheaper Xiaomi sonic toothbrush. Thanks to your video, i've repaired my phillips sonicare and now I have two functioning sonic toothrushes. I guess I can keep one as spare or for my travels. BIG THANKS!
Thanks for the video. I wasn’t sure how to get into the toothbrush but your instructions were perfect. My wife came to me this morning saying hers wouldn’t charge. Found out there was toothpaste slobber intrusion that made it down to the circuit board. I flushed it with distilled water and soft flux brush, then with 91% IPA to dry it out. Let it dry, tested it, charges and works great again.
Thanks a million!!! That saved me quite some money. Although it has been working properly for more than three years I am super happy not to have to buy a new one!
I haven't tried this yet but I have 2 of these toothbrushes doing this. Both lost all power. You can stop it from vibrating by touching it. And they are super loud. Can't wait to try this fix. Thanks for the video!
Thank you so much for your video! I wasn't sure if I'd damage the unit while trying but figured I had nothing to lose. Your instructions were easy to follow and I was able to fix it. You just saved me over $100 to replace this!
Mine starting to make noise and did not brush well after a few hits to the floor. It wasn't a loose screw, but some part that had disassembled from another part, which I put together as well as possible and it now works fine again. Thanks.
Helpful in getting me into the right area... on my toothbrush the metal that the screw goes through was actually broken in half, so no tightening of that screw was possible. Crazy glue seems to have done the trick though - I just had to take a few additional pieces off the top to assess and get at the broken piece.
Thank you sir 🙏🏽! You’ve saved me some good coin 💰!!!!!! *For Locktite or a thread locking compound you could use a very small drop of clear nail varnish 💅🏻 is there is some around the house.
Wow!I contacted the Mfg and the guy said I must have dropped it and it was broken. Without a purchase receipt I couldn't get it replaced. Last chance I went to good old DIY you tube and guess what. The screw had fallen out, You saved me $100.00+ Thank you
Dude, thank you so much for this video. I was THIS close to buying a new one like an idiot but here you go saving me fuckloads of money. Thank you generous sir.
First I used Gorilla Glue, which worked for about 3 months, then I used 5-minute Epoxy on it and that worked for about 6 months! Now I know what I must do and put some Blue Threadlocker on that clamping screw! (Warning: As for Red Threadlocker, (which requires 500 degrees F minimum to deactivate the bond) try at your own risk.) Thank you so much for your information!
I usually do not comment on these videos but this was an excellent and useful video. I have bought four of these brushes over the years probably due to this very thing. I opened it up, sure enough the screw was loose. I don't know why I didn't think to try this before. Great work!
Hey I just wanted to say thanks for posting this video. I was about to spend $150 on a new model, but before hitting the checkout button I decided to see if it could be fixed and found your video. Thanks! You saved me a buncha money!
AWESOME!!! Thanks for this! We were going to throw our noisy Sonicare out but I took a chance and looked it up. I always thought they were factory sealed. It took under a minute to fix. 10/10 !
THANK YOU!!!! Just what I needed to make the simple repair. I was in the process of purchasing a new one, thinking mine was broken. Thank you, AGAIN!!!
Peter you are the man, I had the exact problem with the center piece being loose and after watching your video I followed what you did and fixed mine. Was just about to buy a new one until I saw your vid. Big time thanks 👍👍👍
Awesome. First video i could actually understand the words being spoken. Also this just happens to be the exact model i have and the same exact issue i have. I will be trying this repair momentarily.
Thank you for a great video !! Just fixed my son's toothbrush !!! Yahoo Saved me lots of $$$$$. Don't have to go buy a new one and only took minutes to fix !! Thanks again
Great vid! Tried your methods but did not work for me but realized that the metal hinge held by the screw was actually broken in 2 pieces. So the toothbrush attachment was just held together by 2 plastic clasps and it would not work no matter how tight the screw was. Time for a new one, I guess!
Peter! As much as I can love someone whom I'll never meet or have any interaction with in the future, I love you! To be specific, I love the video you made. It was EXACTLY what I needed to fix my sonicare. Clear, concise, technically accurate--you've done us poor consumers a great service (though I don't think the Sonicare Corporation will be presenting you with the Medal of Valor any time soon : ) With smooth clean teeth again thanks to you, Bruce Ratcliffe
Thanks! Mine has been hard to turn on so I’ll try and fix it after work. I’ve had mine since 2006/2007 and it’s still running strong otherwise! (Thankfully the heads are cheap to replace).
My metal shaft popped off with the toothbrush head. I guess I was removing the tooth brush had too much. I crazy glued it back on and it works! Sonicare said they would send me a new once since its only 6 months old, but I highly doubt it.
Thanks !! This worked on the new model as well just have to press two black tabs inside the base before pressing out.. screw was lose in the same place.. thanks for posting
About as good as it gets. I almost tossed it then stumbled on this video looking to buy a new one. Took me about 10 minutes. Thanks for traking the time to post this!
Thank you for a very good video. Everything worked excellent for me, the same way as was shown, exactly what I was needed. I can only add from different video, instead of using small flat screwdriver to pray cap off at the bottom I used big flat to stick in the middle hole and turn it a little until I heard a click, which told me that retainer clips are disengaged to let the cap to come off together with whole assembly.
This worked like a charm! Thanks so much for posting... My teeth finally feel clean again (because no matter how much you brush the old way, it never feels as good.)
Thanks so much for the tutorial. I just fixed my tooth brush. Used the super glue on the screw like others suggested so I don't have to do this again any time soon!
Thank you very much Peter, this video helped me completely! I have a different model than the one shown in the video, but having used a earlier model before, I know the concept inside is the same. I found a video about battery replacement on my Diamond Clean. I just needed to know how to take off the bottom since it's different. I used that along with this video and my problem is now solved.
Thanks for making this video. After watching it I was very hopeful I could fix my FlexCare brush, but after disassembling it I discovered the metal piece the screw screws into was actually broken. :-(
you may be able to find a replacement toothbrush on eBay that you could use for spare parts. I've seen them in the past for a few bucks. Might be worth a try. Good luck!
I tried this, and I tried one of the solutions suggested below around adjusting the coil positioning to be closer to the battery, but alas, after taking apart the entire head assembly I can see the point where the adjustment screw attaches has broken into two. Last resort: super glue! Will report back
Don't pry. Use a bigger flathead scredriver and insert it in the hole at the bottom and twist counterclockwise about a quarter turn. Then it slides out pretty easily.
Also clear nail polish will work as locktite!
DUTCHMAN thank you for the suggestion. I did this and toothbrush works again, hopefully lasts another 5 years!
A MUCH better way of opening the bottom is to wrap the bottom with a soft cloth (sock), using a vise grip to GENTLY squeeze the bottom on the long ends (to make the oval shape more of a circle), which releases the retainer clips. No prying, no damage to the seal, no ugly scratch marks (which retain dirt and can scratch you!). I hope this helps!
I’m about to do this. But squeeze the long ends to make it more circle? That makes it more oval
@@jesselevine0 The bottom is already oval-shaped, I imagine that squeezing the opposite wider ends would make it more circular overall. I don't think many people have vice grips lying around though
@@jesselevine0 depends on the model
Much simpler is to use the provided slot in the bottom to insert a flat head screwdriver and firmly turn to release. See here; ruclips.net/video/UQuzPQ284Po/видео.html
@@johnmartinez7440 A vise grip is a locking pliers. Most people have them in their toolbox, or should.
You saved me about 150 bucks. Thanks for this video. It was already my 3rd Sonicare which broke with the same problem. I repaired all 3 of them and now i got reserve ;)
Same here I'm on my third one within a year paid $178.00 and it's the stem. I blamed my kids thinking they dropped it and it broke two times in a row in the middle of me brushing 🤷🏽♂️
Brilliant isn’t it!
Fantastic! You’ve just helped me to save my wife over £100. Getting the plug off the bottom was quite easy but getting the inside to come out was difficult. I was just about to give up on it and it moved out just a little. Then a further push brought it out easily. I’m glad I bought those precision screwdrivers now. It worked a treat! Once the innards is out, it only takes 3 or 4 seconds and back in the workings goes. Fixed! Wifey-kins is so chuffed!
Thanks a million 😄❤️👍
Hi Peter, thanks for the video. However, having just fixed my Sonicare I can offer advice on how to open the device up, without damaging the base by gouging a screwdriver into it. Doing it your way risks breaking the seals integrity and therefore the waterproof properties the device. Anyway, you will notice that the base is oval. Wrap a cloth around the base, so that you can still see it, but then, using a large pair of pliers, or unadjustable wrench, gently squeeze the oval at its widest sides making so that it become more circular, and opening up. As you do this press the tip of the tooth brush (without the head!) downwards onto a hard surface. This will ease the mechanism out of the chamber. Once open, you will notice that the retaining tabs are not the ones you refer to at 1:38s but the tabs on the narrow side of the oval which engage into corresponding slots on the inside of the sheath. FYI my problem was that there was moisture on the inside causing the device to remain in its standby mode, with all the lights on (but not buzzing) which mean that battery life was shortened. I simply let it dry, blowing cool air over it, before the lights stayed out and the device began to operate properly again. When returning the mechanism to the chamber, oil the black rubber 'o' ring at the base and be sure that the seal at the top goes all the way in (you will see that there are two tiny offset slots in the chamber, where corresponding tabs on the top of the mechanism have to fit). This way the seal should be flush with the top of the chamber when you look at the reassembled toothbrush and stop moist getting in at the toothbrush head end. (my model refHX6950)
+Mike Pearce Mike, thanks for the tips. I hope the other viewers take note. I haven't figured out if its possible to edit the video after it's published. Take care.
That worked a treat for me, thanks Mike
Nothing could have been easier than your instructions on this simple repair. I was looking for prices on a replacement and stumbled across your video. Thanks for saving me the money! A great help for those with better things to spend the cash on. Now we'll see how long the fix lasts and how often to repeat. It's all good.
David Leonard thank you for the kind words. After filming this I did it one more time using Loctite on the screw threads. I haven’t had to repeat this since then....going on 4 years
8 years later you're still saving people money! Thank you ❤️
Mine was the Platinum unit, after removing the bottom cover there is a black tab on each side I pushed down like you did but pushed in on the locking tabs to get it to come out. Mine the screw was not loose but found crusty toothpaste in the head area under the rubber seals. After cleaning that out it worked like a champ. Thanks to your video I saved a bit of cash, wife wanted me to buy a new one but I fixed ours in 30 minutes.
The proper tool for opening something like a Sonicare toothbrush is a "spudger," a small plastic spatula that can open small electronic devices without damaging their soft plastic construction.
The primary problem these Sonicare toothbrushes have, is the main shaft that connects the end,brush side to the magnet assembly.Philips won't sell this part.I've exchanged 2 Sonicare toothbrushes under warranty,due to this problem.When it goes out of warranty,I guess I have to trash the toothbrush.
Your awesome. Mine was so loose. When I took the inside out a screw and clamp fell out. I put it back on and tightened the screw. Good as new.
Saved me $180 Peter! Excellent instructions. Many thanks 🙏
Peter thank you - you are a star. This is the kind of community self-help offering that we need more of. Why SHOULD we put up with built-in obsolescence and the general 'buy more, sucker' attitude, which serves short-term profit over and above the needs of the wider humanity. Actually I have been perfectly happy with the toothbrush - who knows, when the various other parts go wrong I may be able to carry on replacing them. Like the British Morris Minor car, which was apparently discontinued partly due to the fact that it was easily serviceable by the user and reliable enough to 'on and on'. I had this sneaky feeling that the Sonicare 'should' be repairable, but rather than search for a repair facility, found your post. Good stuff old chap!
Thanks, mine had a two year warranty and lasted 26 months. First the link rod pulled right out. Didn't know I could open the handle then. Used a drop of supper glue to put it back in. Worked three weeks and freaked out. Then I found our here I could open it.😜 it was wet inside because the seal was torn. Got a new seal, not replacing link rod ( glue held ) WD the moisture and walla! Thanks again.
Thank you Peter! Your video is great and informative. Your narration is perfect; tempo, tone and more. Of all the Sonicare repair videos I found you are the only one to explain that the metal part where the brush head attaches must have 'no give' once the little screw on the inside is tightened. My toothbrush is working as before thanks to you!
Thanks Peter. With your help I was able to repair my HX6930 Sonicare toothbrush and saved over $100 for a new one.
Say, you're a wizard! That was so easy to follow and fix. Thanks to you I saved a $120 for a new kit. I was only a minute away from buying it until on a lark I googled "repair of Sonicare HX 693" and your video popped up. Good show!
That's great! Hurray for RUclips, right? Take care.
Thank you! I found you can remove the cap by ringing the cap under hot water to soften the plastic. Then push firmly on the opposite end on a hard surface. Work it slowly by repeatedly heating the cap and pushing down. It pops off after 3 or 4 cycles. You may also apply silicone grease on the o ring when you put it back to avoid water seeping back in.
Thank you! The girlfriends brush was doing the same! Sounded like a 2 stroke cleaning her teeth! Quick fix!
This problem is very common on this model and the HX6711/02. I have two of this particular model and one HX6711/02 and all three started having this problem after a year of use. I suggest that if you do take this part and tighten the loose screw, do what he suggest and apply super glue to prevent it from getting lose again because taking this thing apart too many time will cause it to not work. The charging port on the bottom has become so damage from repeated prying, it no longer sits down evenly. Also the LED light no longer align with the transparent plastic port that indicates that it is turned on and charging.
Thank you so much! Worked for my Philips Sonicare HX6876/21 ProtectiveClean 6100. Same internal mech. Loose screw worked like a charm. 👍
Thanks for posting this. I was about to go out and buy a new one. Once I started using these things, can't live without them now.
Thanks. Was looking to buy a new one until I found your post. I would like to add that it's easy to take out the lower cap if you use a mini crowbar made by bending a small narrow bar of spring steel. I made mine using the little scrap of steel from an old wiper blade.
I have a Diamond Clean that was making that same noise, but then lost all power after a couple of weeks. I followed your video to take it apart, cleaned it and tightened it up and now it works better than it has in a long time. Thanks for your viedeo!
I have a Sonicare Essence that is not the same as your fancy brush. It is only a couple of years old and the battery no longer holds a charge. The toothbrush light just stays on when it is on the charger. It is a couple of years out of warranty. I may call Customer Service and "plead my case" and hopefully, I can get a coupon sent to me for another Sonicare Essence brush. My first Sonicare was a bit fancier than the Essence and it lasted over 15 years before the battery gave out. The current brush was in storage for a year and when I tried to charge it last week, the light on the brush flickered for about 10 seconds and then the light stayed constant with no charge. Obviously, the 12 months of non-use affected the two small batteries inside to not hold a charge. Trying to fix this by opening the brush without damaging it, doing some solder work and then buying two new batteries is just too much work and so I will just have to go and buy a new one and NEVER AGAIN put it in storage.
Thank you, problem fixed. Mine is a HX682P purchased from a warehouse store. The bottom cap is a bit hard to crack open, just be patient and the rest will be easy.
Thank you so much for your terrific video. Like some others, I put a big flat head screwdriver in the bottom slot and firmly turned. The whole unit popped out easily and the white outer plug stayed attached to the unit. I tightened the screw which didn't feel loose but it was loose. After a good tighten, the brush head was not wobbling and I pushed the unit into the case and pushed. It clicked right back to where it started and all is well. Thank you for saving me the price of a new unit. Your video was perfect. The whole repair took 10 minutes. Thank you and much appreciated.
Thank you for your directions on how to get the toothbrush handle apart. I had a different problem. The toothbrush handle would buzz on/off while on the charging stand. Turns out the problem was moisture inside the toothbrush. Once opened up, cleaned, and dried, toothbrush now works.
once I got this problem, I bought a cheaper Xiaomi sonic toothbrush. Thanks to your video, i've repaired my phillips sonicare and now I have two functioning sonic toothrushes. I guess I can keep one as spare or for my travels. BIG THANKS!
Thanks for the video. I wasn’t sure how to get into the toothbrush but your instructions were perfect. My wife came to me this morning saying hers wouldn’t charge. Found out there was toothpaste slobber intrusion that made it down to the circuit board. I flushed it with distilled water and soft flux brush, then with 91% IPA to dry it out. Let it dry, tested it, charges and works great again.
Saved me from buying a new toothbrush. Thank you so much. I was trying to figure out how to get it open but wasn't as smart as you! Again Thanks
Thanks a million!!! That saved me quite some money. Although it has been working properly for more than three years I am super happy not to have to buy a new one!
I haven't tried this yet but I have 2 of these toothbrushes doing this. Both lost all power. You can stop it from vibrating by touching it. And they are super loud. Can't wait to try this fix.
Thanks for the video!
I just fished the toothbrush out of the trash and repaired it. Thanks for the video!! 🙂
Thanks. Worked for me too. Terrible defect in toothbrush if a simple loose screw can make product so unusable.
AWESOME VIDEO! You saved me not only money but the craziness I was going trough listening to this thing make a high pitcher vibration.
Thank you so much for your video! I wasn't sure if I'd damage the unit while trying but figured I had nothing to lose. Your instructions were easy to follow and I was able to fix it. You just saved me over $100 to replace this!
Mine starting to make noise and did not brush well after a few hits to the floor. It wasn't a loose screw, but some part that had disassembled from another part, which I put together as well as possible and it now works fine again. Thanks.
Helpful in getting me into the right area... on my toothbrush the metal that the screw goes through was actually broken in half, so no tightening of that screw was possible. Crazy glue seems to have done the trick though - I just had to take a few additional pieces off the top to assess and get at the broken piece.
same here, was very loose, hope the glue work
Thank you sir 🙏🏽! You’ve saved me some good coin 💰!!!!!!
*For Locktite or a thread locking compound you could use a very small drop of clear nail varnish 💅🏻 is there is some around the house.
Wow!I contacted the Mfg and the guy said I must have dropped it and it was broken. Without a purchase receipt I couldn't get it replaced. Last chance I went to good old DIY you tube and guess what. The screw had fallen out, You saved me $100.00+ Thank you
That worked brilliantly! I never dreamed it could be fixed at all, let alone so easily. Thank you!
Also works for weak vibration and old tired sonicares!!! Amazing!
Thank you so much. I was ready to go out and buy a new one. Your tutorial was so helpful and my Sonicare is working great again.
Saved me £200 on a new sonicare platinum! Thank you for the tip!
Thanks. I followed your directions and my kids looked at me like I was Tony stark.
Dude, thank you so much for this video. I was THIS close to buying a new one like an idiot but here you go saving me fuckloads of money. Thank you generous sir.
Awesome! Thanks for this. I just fell out of warranty and it started doing this exact thing. I appreciate you saving me $100.
Omg! I'm going to find my TWO sonicare brushes right now!!! So excited!
Thank you, THANK YOU, THANKS!!!
First I used Gorilla Glue, which worked for about 3 months, then I used 5-minute Epoxy on it and that worked for about 6 months!
Now I know what I must do and put some Blue Threadlocker on that clamping screw!
(Warning: As for Red Threadlocker, (which requires 500 degrees F minimum to deactivate the bond) try at your own risk.)
Thank you so much for your information!
Great video really clear and helpful thanks.
Thanks for posting. It was pretty easy because you show where the clips are to get the bottom piece off without doing any damage.
I usually do not comment on these videos but this was an excellent and useful video. I have bought four of these brushes over the years probably due to this very thing. I opened it up, sure enough the screw was loose. I don't know why I didn't think to try this before. Great work!
DUDE! This was so helpful. Thank you! Exactly what I was looking for.
Hey I just wanted to say thanks for posting this video. I was about to spend $150 on a new model, but before hitting the checkout button I decided to see if it could be fixed and found your video. Thanks! You saved me a buncha money!
I wasnt able to get the inner component to come out of the outer shell
AWESOME!!! Thanks for this! We were going to throw our noisy Sonicare out but I took a chance and looked it up. I always thought they were factory sealed. It took under a minute to fix. 10/10 !
THANK YOU!!!! Just what I needed to make the simple repair. I was in the process of purchasing a new one, thinking mine was broken. Thank you, AGAIN!!!
Your video was perfectly on and now I have my toothbrush working perfectly fine again. Great thanks for sharing and saving me $160.
Was about to purchase new one... Came across this video and worked a treat! Saved me £££, thank you!
Peter you are the man, I had the exact problem with the center piece being loose and after watching your video I followed what you did and fixed mine. Was just about to buy a new one until I saw your vid. Big time thanks 👍👍👍
I retrieved my broken sonicare from the garbage bin and follow your video then ....it works!
Awesome. First video i could actually understand the words being spoken. Also this just happens to be the exact model i have and the same exact issue i have. I will be trying this repair momentarily.
You are AWESOME! I bought a new shaft without seeing this video & can now return it.
Thank you for a great video !! Just fixed my son's toothbrush !!! Yahoo Saved me lots of $$$$$. Don't have to go buy a new one and only took minutes to fix !! Thanks again
Great vid! Tried your methods but did not work for me but realized that the metal hinge held by the screw was actually broken in 2 pieces. So the toothbrush attachment was just held together by 2 plastic clasps and it would not work no matter how tight the screw was. Time for a new one, I guess!
Very helpful. Thank you very much. Was almost going to buy a new toothbrush. Ended up being able to fix it in 10 minutes
Peter! As much as I can love someone whom I'll never meet or have any interaction with in the future, I love you! To be specific, I love the video you made. It was EXACTLY what I needed to fix my sonicare. Clear, concise, technically accurate--you've done us poor consumers a great service (though I don't think the Sonicare Corporation will be presenting you with the Medal of Valor any time soon : )
With smooth clean teeth again thanks to you,
Bruce Ratcliffe
Thanks! Mine has been hard to turn on so I’ll try and fix it after work. I’ve had mine since 2006/2007 and it’s still running strong otherwise! (Thankfully the heads are cheap to replace).
did the job for me ... saved £100 for a new one ... thanks dude
Thanks a lot. I almost threw mine. Your video helped me fix the problem.
+suresh suresh Awesome. Glad it helped you.
Amazing. Philips wouldn't stand by their product and repair it, but thanks to you, I've got clean teeth again. Cheers!
My metal shaft popped off with the toothbrush head. I guess I was removing the tooth brush had too much. I crazy glued it back on and it works! Sonicare said they would send me a new once since its only 6 months old, but I highly doubt it.
Peter, thank you SO MUCH!! I have 2 of these Sonicare's with this problem, and was about to buy a third! This is just what I needed!
Thanks !! This worked on the new model as well just have to press two black tabs inside the base before pressing out.. screw was lose in the same place.. thanks for posting
About as good as it gets. I almost tossed it then stumbled on this video looking to buy a new one. Took me about 10 minutes. Thanks for traking the time to post this!
good tutorial vid. no bullshit, no beatin around the bushes, just brushing. or the three B's, as my grandpappy used to say
WOW thanks man! You just saved me from buying a new one! Worked like a charm. I thought it was broken but sure enough just that little screw.
Thank you for a very good video. Everything worked excellent for me, the same way as was shown, exactly what I was needed. I can only add from different video, instead of using small flat screwdriver to pray cap off at the bottom I used big flat to stick in the middle hole and turn it a little until I heard a click, which told me that retainer clips are disengaged to let the cap to come off together with whole assembly.
Thanks a lot, I had the same problem and thanks to you I was able to solve it :) Greetings from Poland
Would super glue work too?
This worked like a charm! Thanks so much for posting... My teeth finally feel clean again (because no matter how much you brush the old way, it never feels as good.)
good Peter! Mine was broken too for some months. I cleaned very well and now is working again!
Just saved me £130.00. Thank you , things like this make youtube invaluable :)
Thanks! Simple fix once opened. Another perfectly good machine you helped keep out of the landfill. Much appreciated.
Thanks so much for the tutorial. I just fixed my tooth brush. Used the super glue on the screw like others suggested so I don't have to do this again any time soon!
This is the most helpful thing on the internet! Thank you, good sir!
Thank you very much Peter, this video helped me completely! I have a different model than the one shown in the video, but having used a earlier model before, I know the concept inside is the same. I found a video about battery replacement on my Diamond Clean. I just needed to know how to take off the bottom since it's different. I used that along with this video and my problem is now solved.
Thanks for making this video. After watching it I was very hopeful I could fix my FlexCare brush, but after disassembling it I discovered the metal piece the screw screws into was actually broken. :-(
you may be able to find a replacement toothbrush on eBay that you could use for spare parts. I've seen them in the past for a few bucks. Might be worth a try. Good luck!
Mine doesn’t have a rubber base. The whole piece is solid plastic. Help?
This worked great for me! Saved me buying a new one! Thank you!
Great idea. Great video, but where do you buy the replacement shaft? Can't seem to find one anywhere.
Thank you, Peter. Your tutorial is easy to follow and you saved me $$ with this fix.
Thank you, Peter. You did save me from buying a new toothbrush.
Thanks for your quick answer, Peter! I'll just soak the magnet end for starters...Lois Smith
I tried this, and I tried one of the solutions suggested below around adjusting the coil positioning to be closer to the battery, but alas, after taking apart the entire head assembly I can see the point where the adjustment screw attaches has broken into two. Last resort: super glue! Will report back
Don't pry. Use a bigger flathead scredriver and insert it in the hole at the bottom and twist counterclockwise about a quarter turn. Then it slides out pretty easily.
All that buzzing for the sake of some threadlock. Very helpful. Pity the metal it screws into is so weak and fractures.
Awesome video - so helpful!! I took the screw all the way out and added some thread lock.
Thank you soo much Peter. This legit was the only issue with my toothbrush. Such an easy fix too. Thanks again.
I'm amazed that I found exactly the problem with the model I had. Thanks man!!!