I think the problem with the old rack-mount ATEM can be that when using Multiview Out, is that it requires a single HDMI clock to clock the unit (or present a genlock input). This is something the manual does not mention and was something that made us upgrade to a different version I think at local television when we noticed this (along with being unable to mix SDI and HDMI at the time, which might have been fixed with a firmware update). When using HDMI Out only we noticed that any missing clock that sets the video standard makes the output unresponsive. As for the overheating: While the processor (a Cortex A53 with Xilink FPGA cores on the same die as far as I was able to find) in an Atem Mini Pro does run problematically hot to my taste, the TDP158 interface chip that runs the HDMI out seems to be prone to overheating, possibly due to poor soldering of the ground (and thermal dissipation) pad. I'm going to buy the chip to see if replacing it fixes things.
I had that problem with 2 ATEM TVS HDs. One failed with no multiview and another with no PGM and AUX outputs. Wrote Blackmagic and they said that the TVS HDs have been discontinued and they are no longer even being repaired. Blackmagic helped many of us enter the industry but maybe that's the price we pay for their price point.
My Blackmagic ATEM Mini Pro has the same problem. I tried 10 different displays, probably twenty cables etc, and It will come on for a short time and then it will turn black screen. Sometimes flickering colors but then it will die and then will never come back. It does appear to be overheating as well. I was never once was able to use it at all. Finally I have written to the company here in India who are the distributors here and waiting for their reply. I can understand your frustration etc. If you find a solution, then let me know. Thanks.🙁
While I am not 100% sure yet, the TDP158 chip that drives the HDMI out seems to be prone to failing. While it is not an easy fix to desolder and resolder a new one in place (Mouser sells this chip by the way) I'm going to try and replace it myself, after deliberately buying a defective unit. This chip has some interesting information in it's datasheet including maximum temperatures, and it is not exactly a chip that can do well in the enclosed environment that it is in, which is next to the fact it does not have any passive nor active cooling applied to it, and the fan of the unit barely moving any air. So should I get the new chip I'm definitely going to try and see if I can stuff some of those sillicone pads between the metal EMF shield to help with heat transfer. There seems to be a suggestion the ground plane (meant for thermal dissipation) isn't soldered correctly on the PCB's, which causes poor heat dissipation (the bottom of the 5x5mm chip is what diverts heat away into copper planes in the multilayer PCB).
@@lfgacot I didn't as I clearly stated... I bought a new one. It's not repairable. The problem is on the main logic board. Cost of repair would be likely hire than replacement.
TDP158 retime chip fails due to overheating. Common mainly due to the design of airflow over the circuit board. Packing these devices in restricted airflow enclosures will lead to component failures, as well. Replace TDP158 chip (have it done) to revive the unit.
the HDMI connector may be partially desoldered. you'd have to open the device to check for this this is a usual failure of connectors soldered to the motherboard. it happens all the time with USB-c charge ports on certain brands of laptops. even without touching it, heat expansion may have done it after the connectors was partially pulled out by something happening earlier on the 1U atem tv studio, does the SDI work ? it definately looks like connectors failing. for the upgrade, I would recommand you wait for BMD to update the hardware.
I'm sure there is some sort of mechanical failure. More then likely a thermal failure because all the devices failed in situ. I would understand more the bad solder joints theory if I had connected a cable or disconnected a cable and the image stopped working. But all these devices have all failed while in using sitting on a table or in a rack. With no mechanical movement. So it could be bad solder joint with thermal expansion. The original television studio was released close to 10 years ago. The atem pro hd released about 4 years ago and the atem mini about 1 year ago and they all that the same problem on the same port being the multi view out. This was just a rant Thank you for your input.
@@GetNshitDone have you tried using an hdmi tester which may indicate which pins are not providing signal? That may help isolate if it's the connector or if worse, at logic/board level.
Frustrating! I'm having the same issue with my ATEM Television Studio HD Pro. This replaced my Television Studio HD (which started having issues). That unit replaced an ATEM 2 Production switcher, which was purchased to replace an ATEM 1 Production Switcher. Was it Einstein that said "Insanity is repeating the same actions, over and over, and expecting a different result. I'm curious, however, if you have any updates on anything in the past year.
I think the problem with the old rack-mount ATEM can be that when using Multiview Out, is that it requires a single HDMI clock to clock the unit (or present a genlock input).
This is something the manual does not mention and was something that made us upgrade to a different version I think at local television when we noticed this (along with being unable to mix SDI and HDMI at the time, which might have been fixed with a firmware update).
When using HDMI Out only we noticed that any missing clock that sets the video standard makes the output unresponsive.
As for the overheating: While the processor (a Cortex A53 with Xilink FPGA cores on the same die as far as I was able to find) in an Atem Mini Pro does run problematically hot to my taste, the TDP158 interface chip that runs the HDMI out seems to be prone to overheating, possibly due to poor soldering of the ground (and thermal dissipation) pad.
I'm going to buy the chip to see if replacing it fixes things.
I had that problem with 2 ATEM TVS HDs. One failed with no multiview and another with no PGM and AUX outputs. Wrote Blackmagic and they said that the TVS HDs have been discontinued and they are no longer even being repaired. Blackmagic helped many of us enter the industry but maybe that's the price we pay for their price point.
My Blackmagic ATEM Mini Pro has the same problem. I tried 10 different displays, probably twenty cables etc, and It will come on for a short time and then it will turn black screen. Sometimes flickering colors but then it will die and then will never come back. It does appear to be overheating as well. I was never once was able to use it at all. Finally I have written to the company here in India who are the distributors here and waiting for their reply. I can understand your frustration etc. If you find a solution, then let me know. Thanks.🙁
While I am not 100% sure yet, the TDP158 chip that drives the HDMI out seems to be prone to failing. While it is not an easy fix to desolder and resolder a new one in place (Mouser sells this chip by the way) I'm going to try and replace it myself, after deliberately buying a defective unit.
This chip has some interesting information in it's datasheet including maximum temperatures, and it is not exactly a chip that can do well in the enclosed environment that it is in, which is next to the fact it does not have any passive nor active cooling applied to it, and the fan of the unit barely moving any air.
So should I get the new chip I'm definitely going to try and see if I can stuff some of those sillicone pads between the metal EMF shield to help with heat transfer.
There seems to be a suggestion the ground plane (meant for thermal dissipation) isn't soldered correctly on the PCB's, which causes poor heat dissipation (the bottom of the 5x5mm chip is what diverts heat away into copper planes in the multilayer PCB).
The same thing just happened to my Pro ISO unit - out of warranty - just bought a replacement but now I'm a bit worried.
how did you fix it. im stuck on this
@@lfgacot I didn't as I clearly stated... I bought a new one. It's not repairable. The problem is on the main logic board. Cost of repair would be likely hire than replacement.
im having this issue. please I NEED HELP
See if you can send it back to the company.
TDP158 retime chip fails due to overheating. Common mainly due to the design of airflow over the circuit board. Packing these devices in restricted airflow enclosures will lead to component failures, as well. Replace TDP158 chip (have it done) to revive the unit.
Would this work for both HDMI In and Out?
@@DenisRolls Yes it can. I've replaced the multiview port chip.
General settings and put to 60
my HDMI input 2 also failed...
the HDMI connector may be partially desoldered. you'd have to open the device to check for this
this is a usual failure of connectors soldered to the motherboard. it happens all the time with USB-c charge ports on certain brands of laptops.
even without touching it, heat expansion may have done it after the connectors was partially pulled out by something happening earlier
on the 1U atem tv studio, does the SDI work ? it definately looks like connectors failing.
for the upgrade, I would recommand you wait for BMD to update the hardware.
I'm sure there is some sort of mechanical failure. More then likely a thermal failure because all the devices failed in situ. I would understand more the bad solder joints theory if I had connected a cable or disconnected a cable and the image stopped working. But all these devices have all failed while in using sitting on a table or in a rack. With no mechanical movement. So it could be bad solder joint with thermal expansion.
The original television studio was released close to 10 years ago. The atem pro hd released about 4 years ago and the atem mini about 1 year ago and they all that the same problem on the same port being the multi view out. This was just a rant
Thank you for your input.
@@GetNshitDone what I was trying to convey is that is is probably fixable with some soldering fu… which would make for a great video
@@GetNshitDone have you tried using an hdmi tester which may indicate which pins are not providing signal? That may help isolate if it's the connector or if worse, at logic/board level.
Frustrating! I'm having the same issue with my ATEM Television Studio HD Pro. This replaced my Television Studio HD (which started having issues). That unit replaced an ATEM 2 Production switcher, which was purchased to replace an ATEM 1 Production Switcher. Was it Einstein that said "Insanity is repeating the same actions, over and over, and expecting a different result. I'm curious, however, if you have any updates on anything in the past year.
Had the same issue on one and did a factory reset and it fixed it. there is a video of how to do the reset on youtube
Done that 50 times and it never solves anything for me.😮💨