I love the cloud feature. When I get home, I just plug my hero 9 in to charge. It turns on, and automatically uploads all my footage to the cloud. When I am ready to edit it, I can pull it down to my PC or phone. It's great.
The replacement plan is awesome. Unfortunately, it only applies to some countries. If GoPro can changes its policy and extend this to more countries, I'm sure it's gonna be a win-win for both parties.
Not really, so the plan isnt valid in my country but I got the subscription for a USA address and called gopro up. They were confused at first but then quickly agreed to ship it to my country for free + pay for the shipping of my broken camera. Even the replacement camera was free!
you have to pay $99 dollars to have your camera replaced in the first year when it should be free replacement under the warranty. think about that. thier website tells you its a 99 dollar fee.
@@HappyHands. No, it is $99+$49 tax=$148 here in California, it is not a scam for a small number of people. But for large public, it is very deceptive...
6:05 yes, i did this the other day. My brother came for a ski vacation. I will edit a longer video, but after day 1, I was laying in bed exhausted, put the GoPro content on the app and had a killer ski video edit to share win no effort. I am seriously impressed with how the app auto edits. I think the subscription accomplishes two important things. 1. It gets you to buy into their ecosystem (why try other manufacturers, when I have so much invested and benefits from GoPro?). 2. The app helps you create solid GoPro edits with little effort. This is a huge value. It will be hard to compete on hardware alone, but the software is another thing. More importantly, what the software accomplishes is putting the footage together in a useable end product. That's the ultimate goal. There are endless GoPro users out there that shot vacations and never did anything with the footage because it was too much of a hassle. This solves that and should not be underestimated as a product.
I was literally wondering about the GoPro Subscription THIS WEEK and you just CLOSED THE SALE! You do a great job Danny! Wishing you continued success! Douglas Jacksonville, Florida
I have been thinking about getting a new GoPro since my 3plus but have actually waited because their pricing structure seemed like a scam to me. After purchasing the subscription and hero 10 I have been loving it. Thanks for the video. Well done GoPro!
I bought the Hero 10 black in November of 2021, with the subscription. Is totally worth it. Recently, I was in a rush, moving gopro from cage to the Hohem, didn't find the battery door, went out filming in the rain anyway. Back screen later went black and did not come back. I had forgotten about the replacement option, and a new hero 10 for $99 was great news. Even more so when she offered to drop the fee to zero. I've sent the dead camera back, and looking forward to my second chance to treat the new camera with more care. I also just bought a used Nikon D3, for photography only. The Gopro gives amazing images, but only if you give it plenty of light. The D3 is a joy to hold, very heavy, but so user friendly, and will let me use the low light of early, late, and overcast days where the gopro would struggle to give good image quality. Just my two cents, if you use the gopro for video, invest in a gimbal, makes a huge difference once you know how to use it.
I agree, the subscription plan is a good value. It’s just that a lot of people are confused about pricing and that’s why they think the subscription plan is a scram. I’d get it even if it didn’t lower the price of the camera. Great video, and thanks for sharing.
Under the subscription, you have to pay $99 dollars to have a camera replaced that SHOULD be covered for free replacement under the warranty. THINK ABOUT THAT FOR A MOMENT.
GoPro Subscription ($50 annual) may have its worth for a small percentage people. It doesn't provide any essential value at all for majority, i bought in this mainly for this "no question asked camera replacement promise", when i really need this replacement option recently for my gopro10, the fee it charged is US$99+$48 tax! Its new Gopro 11 retail with subscription plus all accessory online sale at $349 total. I had to do quite a bit of work, talking to its rep and providing damaged camera photos, finding a package box and shipping back the camera etc. The way GoPro handled this seemed to be quite deceptive. I am just sharing my own real experience, I think some people might get compensated to speak for GoPro...
As a gopro beginner its fine. I got the Hero 9 christmas deal for 349€ in 2019 I think - with a 64GB Card, a second battery AND one year FREE subscription. I bought some accessories for half price (media kit, etc.) and did "not" renew the subscription. My hero 9 is still fine :-)
I just placed my order for my first GoPro and they updated the plan. Now you don't get any money off the price, but the plan is 50% with an order. It took me a long time to try and figure that out because now the price is close to the Action 3. I can't see myself upgrading soon, but I am happy to have the cloud backup for what should be a huge amount of data about to hit my hard drive. I'm also hopeful the auto upload works even while on vacation with flimsy internet connections.
@@lyspaere I haven't tested how it works on "free" wifi yet but at home it works well. One issue is the Quik software doesn't work very well on my older phone. I'm still trying to figure out what software I want to use. But I do enjoy having everything up in the cloud where I don't have to think about it or worry about space.
I just upgraded from the Hero 4 (yes, I was a little behind) to the Hero 10. I got the subscription & it has paid for itself many times over in the discount for accessories & a 2nd Hero 10.
Dude, Ur video got me a free Gopro Hero 9. I watched ur video while looking into using my GoPro cloud subscription to backup my phone photos. I have subscribed to the 5 bucks a month since 2018. I contacted them like you did about my Hero5 which I still use. I asked about the Hero8 and they came back and said they were out. They offered me a Hero9 and as its different batteries and scuba suit they did it for FREE. Sent in my Hero5 with their pre paid tracking and Hero9 will be here in a week!! Thx !! Had no idea this was a thing....I am in Canada by the way.
You will need to update us on whether or not you receive your GoPro replacement. In August my media mod broke for my nine. Although not a new camera they did say they would replace it. I sent them the broken one and first I received just the wind muff. Then I received a mod for the the 8, then another mod for the 8. I finally asked, in October for just a refund and I would repurchase the 9 mod. It is March and I still do not have the refund……..
The subscription paid off for me! I drove over my first camera and GoPro send me a replacement. Then that one got temporarily lost in mail and they sent me a 2nd replacement camera! They tried to charge me the 50 bucks but the second I pushed back they waived it. Plus the subscription saved me an additional 20% off the Enduro batteries.
Ya. That’s the funny part to me… you save so much to get it… so it’s really costing nothing plus you get perks . But ya I think you just push back a little and they will wave it
So bad experience in using the replacement… Started in February this year, gopro couldn’t reach me by phone even though I provided 5 (sic!) phone numbers and finaly I opened a new case which helped. The price you need to pay is 99 EUR plus VAT, so 123 EUR for gopro 10.
I have an old GoPro Hero3 that I’ve had for years and have hardly ever used. I got it out yesterday, updated the firmware, and got it working with the Quik app on my iPhone and my PC. I’m really impressed with the Quik app and of course, it asked me if I want to subscribe. It certainly looks like a good deal to me.
heavy gopro user here, I got the subscription about 2 years ago with my hero7 black. broke that got it replaced with another 7 black. Broke that got it replaced with an 8. recently broke the 8 and got it replaced with a 9. they waived the service fee every time and shipped the new one within a week. cloud is also useful, quik app is useful for things like instagram and tiktok. I cant speak on the accessories because i really only use one that i made myself. 10/10 highly recommend
I bought my gopro hero7 black from bestbuy 2017z But im having trouble removing the battery so i dont use it that much. Do you think if i pay for the subscription i can ask them for the replacement? thanks.
How does it work when you already have a subscription and buy a newer go pro but keep both of them how does it work? Pay twice each your or 1 subscription works for both?
12 days ago I was ice climbing and destroyed my gopro hero 10 (it fell off the cliff for 300 meters). with 99 dollars i got back a new go pro. not bad if you ask me.
Sorry to hear about your hero 10 but glad you were able to get it replaced. It is so worth having the subscription for that alone. Thx for the comment. Danny
Hey Danny, loved your video. It was fun watching it. A quick question - if I buy a gopro with gopro subscription and later cancel the service, will I be charged for the difference?
This is what I am wondering too. This is the reason I have been put off as I’ve read others say that if you cancel subscription in first year they charge you the savings you got when purchased, although their website seems to imply differently. Can someone who has actually done this confirm if this is the case or not please?
This is better customer service than chick-fil-a! There’s no way they just give you $200 off with perks that most companies would charge you $200 to add!
I paid for the subscription and every item on their store 'reduced' was actually about 50% cheaper on Ebay, also they wont replace your gopro's unless they are purchased from their store
Thank you for your comment. If you have the subscription to GoPro and your Hero 4 is linked to your account I would still contact them. I know of one of my subscribers was able to return a Hero 5 and got a Hero 9 in return. I hope that helps you.
Love the Cloud upload, and I've saved more than the cost of the subscription just in discounts on all the gear I've bought. Plus they replaced a broken Clamp and Gooseneck no questions asked (actually I just broke the Gooseneck, clamp was fine, but they replaced both)
The replacement does NOT WORK at all countries. So ease in with that info. But mostly is ok. I have my subscription for some years now and it is ok. I got the new 11 with a huge discount after buying a second 10 under the same subscription. So yeah... worth it. A LOT!
GoPro cloud storage is no good bandwidth wise. Takes forever to buffer before it starts playing, auto-reverts to the lowest quality when you open the video, and the max quality that you can set manually is 1080. Which would likely stutter to buffer anyways.
I am a new GoPro 11 user. Had a 4 from 2014. I always used a pc and Nero video for editing. Now I am not sure if a can still do that with all the codecs and special lens format and on a card GoPro. GoPro Quik is bugging with new files and you need to use a second software GoPro player and need to buy a 2$ codec decoder for windows. If you are an experienced user please comment ! I think you need to pay to use 100% of the GoPro…
i have a hero 5 and subscription can i just send it in to replace it even though it works fine? the only issue i can find is the wifi connection never works well enough to transfer anything!
The subscription is amazing. Replacement cameras and unlimited UNSPLIT uploads auto-synced to their cloud.i literally have 3hr Oceanside gopro max vids perfectly preserved in their clor without being slit into 8 min slices
I had a subscription with gopro, I had a gopro karma drone with the hero 6 and it literally started flying on its own into the abyss, I never ended up finding it, but I sent gopro the flight log to verify what happened and they sent me a brand new karma drone and hero 6 for free!
Scam. They sent me a defective replacement camera, After a few months camera started malfunctioning and is now dead. They have been giving me the run around and making it really difficult to contact a gopro rep. After finally giving me the ok they want to charge an "exchange fee". Cheaper and less hassle to buy another another brand or get a used gopro off ebay.
I just checked my gopro 9 I have not not buy the sub plan yat if I buy the sub plan will they still replace it im so upset but I was going to get yesterday
One thing you didn't mention that did you have to keep the gopro subscription from 2006 to 2017 which is almost 11 years total of $50x11=$550.00 and they give you gopro 8!! Which is $279.00 now on their website..how that actually works!!
I had that subscription once, it was ok. This is the part I didn't like "Up to 50% off" Note the 'up to' being #1- Some accesses are not discounted at all. #2- Their prices are retail. #3- I was charged shipping if I didn't purchase the dollar amount for free shipping.
I cant even conect my gopro 8 with my quck there a conection problem lrapobky bugs I will have to send my gopro back as I'm not IT and can't solve this
really cool. I was also very sceptic regarding the gopro subscription. I just might get it. Thanks for sharing this Danny. Really appreciate the time and effort you put into your videos and videotopics.
Going from a hero 5 to an 8 is a huge upgrade . Going from the 8 to 11 video quality is like a 20 percent improvement . But a 5 to an 8 is like going from the first iphone to the newest one. That's awesome
guys, a situation with my subscription - help please I had taken a timelapse (long one i guess) on the hero 11 black and it simply would not upload on my home wifi. (several attempts made - auto and manual) So i offloaded the SD card into my computer and uploaded it manually into the cloud. It uploaded, but all as individual photos... I now have 1000s of individual photos! All of the other timelapses that got auto uploaded, shows up as one file and even plays back as a timelapse video. This is really frustrating. Is there anyway to make it into one file within the cloud or is there a particular way I should upload so that this does not happen? (I know I could just export it, make a video of it and upload it, but that would mean either deleting the original photos or storing the original photos on the HD)
Hey Danny! Great video. I’ve been a GoPro subscriber since it first came out. And I love it! Having the cloud is amazing for trips and you don’t have to bother with many different sd cards. You can just delete the one you filled up after having everything on the cloud and download those original files later on. I Bought many accessories and many GoPros with a great price through the years. For shearing with friends it’s amazing cause from the cloud you just select, send a link and let them download original files from your cloud. They can only see or download the ones you allow. I’ve replaced 4 cameras only minimal questions were asked but no charge in any of them they even replaced a GoPro MAX with a super scratched lens. It’s amazing that you got a hero 8 for your 5. The 8th is one of the best hero’s they’ve done and the 5 one of the shittiest. So you got a great deal there. It would be amazing to be able to send straight to awards from the cloud. I have everything from 2014 in the cloud now cause you can upload old files. Had great service so far and happy to be a GoPro fan boy just like you haha. The only thing I don’t like about the buying a new gopro with a subscription is that they give that price for new users only not for loyal customers. You have to do a new email every time. And yes you do get everything but your cloud is only in one account. So you do have to pay apart your original gopro subscription to keep all of your footage on the cloud. By the way I live in 🇲🇽 mexico and they’ve sent me the cameras no cost to mexico. Love your videos man! 🤙🏽
You must be a GoPro VVIP customer!? Four new camera replacement with No charge! I just got a replacement for my 10 for another barebone 10 camera, GoPro charged me US$ 99+ $48 total fee here in California USA. Not sure why we got different treatment/benefits..
Thanks for the video which I didn’t know about. My wife had bought me a Hero 10 for my upcoming birthday so I told her to take it back and bought it with the subscription. I also separately bought the HSU 72 accessory pack and Windslayer. Great videos
Hey Danny. I just got my VERY FIRST GoPro (I'm a newb) & I thank you for your channel I'm binging it at the moment. Yes getting a life would be a good thing but I'm having fun with my new toy.
Warning: you won't get a refund after you pay for the subscription! And if you don't like the service, make sure you cancel it before the renewal date. They won't alert you about the renewal. You can't get a refund after the renewal is processed. Their customer service is bad!!!
I do not recommend. I contacted the support to replace the gopro hero 5 black and not only that the 69EUR fee was charged, it was a replacement for the same model, i.e. gopro hero 5 black.
Thanks for the great video. Trying to start my own channel. Got a little going but I’ve been struggling with loosing content in quick by lost or broken phone. Going to subscribe to go pro and just subscribed to your channel!
I have been looking at the 10 bundle for 449.. There is no desktop editing software even if it's minimal? Do they sell such a thing separately? Any input is appreciated. I have older gear and the last time I attempted uploading something it was problematic. I want to upgrade but, to something I can build onto. Mainly for recording my jobs.
I did the 1 year subscription when I got the GoPro 10 and like you said, I thought there had to be a catch, none at all!! I used the perks big time and saved hundreds of dollars getting accessories over the past year. Literally probably close to $500 or more SAVED on the discounts because of the subscription perks. 25-35% discounts, free shipping, unlimited upload storage, totally worth it! btw, almost every time I add an item to the cart, more discounts are applied after seeing the discounted price already before adding to the cart.
So with the camera replacement, did you have to prove you purchase the camera and within a certain timeframe etc? What’s stopping you buying broken ones cheaply and then applying to have it replaced? Asking for a friend…
Great review Danny as always. Question if I purchased the subscription with the 9 and want to purchase a 10. Am I allowed to buy another subscription in order to get the $200 savings on the 10? I'd like to purchase the 10 based on your reviews. Thanks
I think you will still get the discount with the subscription you have on the 9, I just checked and their site is still offering same discount if I want to buy another camera.
I broke my hero 8 and sent it back for replacement, and theyre sending me a 9 instead now. But in the meantime I pickedf up what I thought to be a used hero 7 black, but when I got it it seems like its actually a hero 2018 instead. Do you think I can send the hero 2018 back when I break it? Do you think I can still send it back if I put the hero 5 black hacked firmware on it?
This service is great if you are an active user, but the economics of whether it's a good value depends. My experience is that the return camera is used. This is fine, but considering the cost of the service for a couple (2) years, plus the exchange cost of 99 dollars when you are out of normal warranty, and then factoring the cost of ownership from the original purchase is not great if you have a camera failure vs damage. Meaning my camera had a technical failure. If I ran my motorcycle over it and crushed it, that's on me and easier to live with. My fault and I have to live with it. Here is my issue; the original upfront cost was about 400.00, and then another 200.00 dollars (2 service cycles = 100.00 plus the 99.00 exchange) for a used/refurbished and outdated camera. It's not what I think is a great deal for a hardware failure. It just didnt last long and was totally bricked after a year and a half of light use. The discounts on the site are fine and can work out well up front, but you can find the accessories anywhere for about the same price or even less in some cases. I have to admit, I like the cloud feature. It's great, and if you store a lot of videos on it, there is a lot of value there. But the exchange service on a camera, I think, is only good when you are wrecking these regularly. Lastly, it's not that easy to do the exchange. The no questions asked policy is B.S. I had a hard time getting a hold of someone to go through the process, plus the time invested with the million questions, and then they said a person would call me back to take my money within 24 hours was about all I could take and completely turned me off of Go Pro. I asked the rep, "OK, 24 hours can mean 5 minutes after this call or when I'm sleeping or having breakfast with the family." This means I paid 100.00 (2 service/insurance cycles) plus another 99.00 exchange fee for a used camera and then to be on their time and not mine. It's not a no questions asked return process, if it was, it would be automated online through the subscription. If it was good value, it wouldn't cost me 600.00 over a year and a half to own and use the camera.
I like the Quik cloud service gives me some peace of mind in case of SD card corruption. Happened to me once lost all footage. Now i have anxiety over it. So i upload to the cloud as soon as i can before i get home to my computer
Danny I have a question. I recently bought my first GoPro, it’s a 11. It came with a 32gb card. So my first video, it stopped recording on its own at the 43 minute mark. Is there a setting or something I need to change?
Hi thx for the question no there is no settings that you need to change it might of over heated that’s why it turned off or your sd card was full check those and see how you go thx for asking.
Well this is why I Have the GoPro Subscription, I was using my Max camera to create some cool RC car content well I hit my camera with a 1/6 RC truck and scratched both lenses, I contacted GoPro and asked if I could send it in for service, and explained what I did, the Nice young man explained to me that because I'm a GoPro subscriber they could offer me a replacement for just $100 as if they serviced it the cost would be more then the camera, I jumped on that offer as they paid for me to ship it to them and ship me a new one, a new camera is $399 and I get one for $100 thank you GoPro.
besides the cloud feature and the camera replacement, in 2024 after February 6th when they launched the Premium and Premium+ subscriptions for 49.99 euro, and respectively 109,99 per year, they forgot to give the camera discount after upgrading from Premium to Premium+ subscription, considering the upgrade as a new subscription, for which you have to wait one year upon renewal of that to get your 100 euro camera discount. But wait, now that the subscription costs more than the discount, what is the point of the subscription, especially the Premium+ subscription? That is one way to scare off your customers GoPro. You're doing a great job in not selling your GPS less gopro 12 camera for full price!
I have a 7, 9, & a couple 10s but the one I put in the toughest conditions was my Session 5 & that finally died so I did the chat a couple of days ago for a replacement because it was on the list of replacements. They waived the fee but said the would send me an 8 since they were out of Session 5’s, which I was bummed about because I did love the Session 5. Long story short, no Hero 8 arrived but in it’s place I received a Hero 9 & spare battery. Between that & the great discounts the subscription has paid for itself & I still have another replacement to use this year.
When was the last time you used the subscription? My camera needed replacement wanted to charge me 100.00. on my channel I will not advertise for a dying company who is ripping people off
in India its Not Available 🙂 I Already My 1st Memory Card 128 GB Complete Full & Now I have 256 GB which is only few memories left, I have also given My old version Latip To Upgrade it so i dont know what to do, so i gotta wait until i get my Updated Laptop i must stop Recording videos on it, which is really sad, hopefully it all goes well ❤️🤞💯
I was gonna buy the Hero 10 in last years Black Friday sales, but when I went to buy it from JB Hifi, they were all sold out... frustrated, I looked at the GoPro website and seen a wicked deal... I thought about it for a day and next day took the plunge and brought it from the website... with subscription.... get this, JB had it for I think $679 (on sale, normally $749)... I got mine with subscription for.... about $500 all up.... that’s a massive saving and only took about 5 working days to receive it. So glad I did, very impressed with that price. BUT... I’m not sure if I have a dodgy camera or if it’s just my laptop can’t handle 5.3k (my laptop is an i7 intel with 16gb ram)... my footage is “jumpy”... meaning the footage jumps between frames... and I’ve never had this issue before... I don’t know if I have a dodgy camera. I should contact GoPro about it and MAYBE I will have to send it back to them...the hassle of that is I put it in the “too hard” basket, and I hardly pick up and use my Hero 10 now. What are your thoughts on what I should do?
Thanks for the info. I actually used this promo to order one like 6 hours before I watched this video not knowing anything other than that it was cheaper. It's good to know the details. Good video, good channel and quite surprising that you have only 22k subscribers. Your channel looks like it would have 10x that.
It's a cool app but when I went to cancel it, I had already deleted the email I used so I talked to customer service who was some guy in Indonesia you had chickens audibly louder than him during the call. I excused it and laughed with him about. He assured me everything was canceled and then I got charged $50 a couple months later and they have no customer service. I now have to cancel the credit card that I used. Scumbag scam
I love the cloud feature. When I get home, I just plug my hero 9 in to charge. It turns on, and automatically uploads all my footage to the cloud. When I am ready to edit it, I can pull it down to my PC or phone. It's great.
Yup, this right here makes it completely worth it!
True and its not compressed
Does the videos take up your phone's storage? Like you keep them to upload to cloud and can you delete them after uploading to cloud?
@@NgJackal1990 they do have low res i am not sure on cache storage
It says my phone is low in storage ? :/ but I don’t want the photos to my phone jut to the iCloud
The replacement plan is awesome. Unfortunately, it only applies to some countries. If GoPro can changes its policy and extend this to more countries, I'm sure it's gonna be a win-win for both parties.
Not really, so the plan isnt valid in my country but I got the subscription for a USA address and called gopro up. They were confused at first but then quickly agreed to ship it to my country for free + pay for the shipping of my broken camera. Even the replacement camera was free!
you have to pay $99 dollars to have your camera replaced in the first year when it should be free replacement under the warranty. think about that. thier website tells you its a 99 dollar fee.
@@HappyHands. No, it is $99+$49 tax=$148 here in California, it is not a scam for a small number of people. But for large public, it is very deceptive...
6:05 yes, i did this the other day. My brother came for a ski vacation. I will edit a longer video, but after day 1, I was laying in bed exhausted, put the GoPro content on the app and had a killer ski video edit to share win no effort. I am seriously impressed with how the app auto edits.
I think the subscription accomplishes two important things. 1. It gets you to buy into their ecosystem (why try other manufacturers, when I have so much invested and benefits from GoPro?). 2. The app helps you create solid GoPro edits with little effort. This is a huge value. It will be hard to compete on hardware alone, but the software is another thing. More importantly, what the software accomplishes is putting the footage together in a useable end product. That's the ultimate goal. There are endless GoPro users out there that shot vacations and never did anything with the footage because it was too much of a hassle. This solves that and should not be underestimated as a product.
I was literally wondering about the GoPro Subscription THIS WEEK and you just CLOSED THE SALE! You do a great job Danny! Wishing you continued success!
Douglas
Jacksonville, Florida
I have been thinking about getting a new GoPro since my 3plus but have actually waited because their pricing structure seemed like a scam to me. After purchasing the subscription and hero 10 I have been loving it. Thanks for the video. Well done GoPro!
I ordered a go pro 10 online but I feel like I bought the subscription twice. My first time buying one.
@@mrbautista773 if you got the deal where it was $350 that means you did get a subscription included.
Really interesting, I also thought “what’s the catch” 😂
Ya, I’m glad I made this video because I wouldn’t have loooked into it that much. And hey new gopro :)
I bought the Hero 10 black in November of 2021, with the subscription. Is totally worth it. Recently, I was in a rush, moving gopro from cage to the Hohem, didn't find the battery door, went out filming in the rain anyway. Back screen later went black and did not come back.
I had forgotten about the replacement option, and a new hero 10 for $99 was great news. Even more so when she offered to drop the fee to zero. I've sent the dead camera back, and looking forward to my second chance to treat the new camera with more care.
I also just bought a used Nikon D3, for photography only. The Gopro gives amazing images, but only if you give it plenty of light. The D3 is a joy to hold, very heavy, but so user friendly, and will let me use the low light of early, late, and overcast days where the gopro would struggle to give good image quality.
Just my two cents, if you use the gopro for video, invest in a gimbal, makes a huge difference once you know how to use it.
was it under warranty??? it should of been replaced for free.
I agree, the subscription plan is a good value. It’s just that a lot of people are confused about pricing and that’s why they think the subscription plan is a scram. I’d get it even if it didn’t lower the price of the camera. Great video, and thanks for sharing.
yep the camera is $500 the subscription is $50 total $550 - $200 discount leaves $350 to pay
Under the subscription, you have to pay $99 dollars to have a camera replaced that SHOULD be covered for free replacement under the warranty. THINK ABOUT THAT FOR A MOMENT.
lol
GoPro Subscription ($50 annual) may have its worth for a small percentage people. It doesn't provide any essential value at all for majority, i bought in this mainly for this "no question asked camera replacement promise", when i really need this replacement option recently for my gopro10, the fee it charged is US$99+$48 tax! Its new Gopro 11 retail with subscription plus all accessory online sale at $349 total. I had to do quite a bit of work, talking to its rep and providing damaged camera photos, finding a package box and shipping back the camera etc. The way GoPro handled this seemed to be quite deceptive. I am just sharing my own real experience, I think some people might get compensated to speak for GoPro...
Getting the max today. you answered all my questions in 2 minutes
As a gopro beginner its fine. I got the Hero 9 christmas deal for 349€ in 2019 I think - with a 64GB Card, a second battery AND one year FREE subscription. I bought some accessories for half price (media kit, etc.) and did "not" renew the subscription. My hero 9 is still fine :-)
I just placed my order for my first GoPro and they updated the plan. Now you don't get any money off the price, but the plan is 50% with an order. It took me a long time to try and figure that out because now the price is close to the Action 3. I can't see myself upgrading soon, but I am happy to have the cloud backup for what should be a huge amount of data about to hit my hard drive. I'm also hopeful the auto upload works even while on vacation with flimsy internet connections.
Do you have an update??
@@lyspaere I haven't tested how it works on "free" wifi yet but at home it works well. One issue is the Quik software doesn't work very well on my older phone. I'm still trying to figure out what software I want to use. But I do enjoy having everything up in the cloud where I don't have to think about it or worry about space.
I just upgraded from the Hero 4 (yes, I was a little behind) to the Hero 10. I got the subscription & it has paid for itself many times over in the discount for accessories & a 2nd Hero 10.
Dude, Ur video got me a free Gopro Hero 9. I watched ur video while looking into using my GoPro cloud subscription to backup my phone photos. I have subscribed to the 5 bucks a month since 2018. I contacted them like you did about my Hero5 which I still use. I asked about the Hero8 and they came back and said they were out. They offered me a Hero9 and as its different batteries and scuba suit they did it for FREE. Sent in my Hero5 with their pre paid tracking and Hero9 will be here in a week!! Thx !! Had no idea this was a thing....I am in Canada by the way.
You will need to update us on whether or not you receive your GoPro replacement. In August my media mod broke for my nine. Although not a new camera they did say they would replace it. I sent them the broken one and first I received just the wind muff. Then I received a mod for the the 8, then another mod for the 8. I finally asked, in October for just a refund and I would repurchase the 9 mod. It is March and I still do not have the refund……..
Oh ya that sucks I really hope that doesn’t happen to me but I’ll keep you guys update for sure!
I got the Black Friday deal…$25 subscription.
Sent in a GoPro 8 and paid nothing. They sent me a 9..
The subscription paid off for me! I drove over my first camera and GoPro send me a replacement. Then that one got temporarily lost in mail and they sent me a 2nd replacement camera! They tried to charge me the 50 bucks but the second I pushed back they waived it. Plus the subscription saved me an additional 20% off the Enduro batteries.
Ya. That’s the funny part to me… you save so much to get it… so it’s really costing nothing plus you get perks . But ya I think you just push back a little and they will wave it
So bad experience in using the replacement… Started in February this year, gopro couldn’t reach me by phone even though I provided 5 (sic!) phone numbers and finaly I opened a new case which helped.
The price you need to pay is 99 EUR plus VAT, so 123 EUR for gopro 10.
I have an old GoPro Hero3 that I’ve had for years and have hardly ever used. I got it out yesterday, updated the firmware, and got it working with the Quik app on my iPhone and my PC. I’m really impressed with the Quik app and of course, it asked me if I want to subscribe. It certainly looks like a good deal to me.
heavy gopro user here, I got the subscription about 2 years ago with my hero7 black. broke that got it replaced with another 7 black. Broke that got it replaced with an 8. recently broke the 8 and got it replaced with a 9. they waived the service fee every time and shipped the new one within a week. cloud is also useful, quik app is useful for things like instagram and tiktok. I cant speak on the accessories because i really only use one that i made myself. 10/10 highly recommend
I bought my gopro hero7 black from bestbuy 2017z But im having trouble removing the battery so i dont use it that much.
Do you think if i pay for the subscription i can ask them for the replacement?
thanks.
@@mayfernandez4001 yes.
How does it work when you already have a subscription and buy a newer go pro but keep both of them how does it work? Pay twice each your or 1 subscription works for both?
@@camelbackcustommasonry1805 idk just cancel one of um
The reason the price goes up to £550 is because it includes the subscription price.
12 days ago I was ice climbing and destroyed my gopro hero 10 (it fell off the cliff for 300 meters). with 99 dollars i got back a new go pro. not bad if you ask me.
Sorry to hear about your hero 10 but glad you were able to get it replaced. It is so worth having the subscription for that alone. Thx for the comment. Danny
Hey Danny, loved your video. It was fun watching it. A quick question - if I buy a gopro with gopro subscription and later cancel the service, will I be charged for the difference?
This is what I am wondering too. This is the reason I have been put off as I’ve read others say that if you cancel subscription in first year they charge you the savings you got when purchased, although their website seems to imply differently. Can someone who has actually done this confirm if this is the case or not please?
This is better customer service than chick-fil-a! There’s no way they just give you $200 off with perks that most companies would charge you $200 to add!
I paid for the subscription and every item on their store 'reduced' was actually about 50% cheaper on Ebay, also they wont replace your gopro's unless they are purchased from their store
I have a Hero session4....that Just started having issues...I doubt they'd replace it. I just bought a Hero 8 black new.
Thank you for your comment. If you have the subscription to GoPro and your Hero 4 is linked to your account I would still contact them. I know of one of my subscribers was able to return a Hero 5 and got a Hero 9 in return. I hope that helps you.
@@DannyBlack if I have a go pro 5, do you think I’d get a newer one, or could they give back a 5?
Love the Cloud upload, and I've saved more than the cost of the subscription just in discounts on all the gear I've bought. Plus they replaced a broken Clamp and Gooseneck no questions asked (actually I just broke the Gooseneck, clamp was fine, but they replaced both)
The replacement does NOT WORK at all countries. So ease in with that info.
But mostly is ok.
I have my subscription for some years now and it is ok. I got the new 11 with a huge discount after buying a second 10 under the same subscription.
So yeah... worth it. A LOT!
So if your GoPro is in the car plugged in charging and with personal hotspot on does it automatically upload after every video finishes?
Question on the cloud. What if you decide to cancel your subscription what happens to all your photos and videos in the cloud? To you lose everything?
GoPro cloud storage is no good bandwidth wise. Takes forever to buffer before it starts playing, auto-reverts to the lowest quality when you open the video, and the max quality that you can set manually is 1080. Which would likely stutter to buffer anyways.
Just bought the hero 8 because of this savings with the subscription
If you already have the subscription do you get the $150 off the $399 when you buy the bundle with the subscription, or can you not get both?
I am a new GoPro 11 user. Had a 4 from 2014. I always used a pc and Nero video for editing. Now I am not sure
if a can still do that with all the codecs and special lens format and on a card GoPro. GoPro Quik is bugging with new files and you need to use a second software GoPro player and need to buy a 2$ codec decoder for windows.
If you are an experienced user please comment ! I think you need to pay to use 100% of the GoPro…
i have a hero 5 and subscription can i just send it in to replace it even though it works fine? the only issue i can find is the wifi connection never works well enough to transfer anything!
The subscription is amazing. Replacement cameras and unlimited UNSPLIT uploads auto-synced to their cloud.i literally have 3hr Oceanside gopro max vids perfectly preserved in their clor without being slit into 8 min slices
I had a subscription with gopro, I had a gopro karma drone with the hero 6 and it literally started flying on its own into the abyss, I never ended up finding it, but I sent gopro the flight log to verify what happened and they sent me a brand new karma drone and hero 6 for free!
Scam. They sent me a defective replacement camera, After a few months camera started malfunctioning and is now dead. They have been giving me the run around and making it really difficult to contact a gopro rep. After finally giving me the ok they want to charge an "exchange fee". Cheaper and less hassle to buy another another brand or get a used gopro off ebay.
HI,Is it safe to buy GoPro hero 11 from the GoPro website? I see there are multiple scams ordering from the website.
Yes it is extremely safe to buy off the GoPro website. Thx for asking.
I just checked my gopro 9 I have not not buy the sub plan yat if I buy the sub plan will they still replace it im so upset but I was going to get yesterday
If the touch glass is cracked in hero 10 but the camera works will they replace me with a new one?....🤔
One thing you didn't mention that did you have to keep the gopro subscription from 2006 to 2017 which is almost 11 years total of $50x11=$550.00 and they give you gopro 8!! Which is $279.00 now on their website..how that actually works!!
I had that subscription once, it was ok. This is the part I didn't like "Up to 50% off" Note the 'up to' being #1- Some accesses are not discounted at all. #2- Their prices are retail. #3- I was charged shipping if I didn't purchase the dollar amount for free shipping.
I cant even conect my gopro 8 with my quck there a conection problem lrapobky bugs I will have to send my gopro back as I'm not IT and can't solve this
Why is the accessory bundle same price as the bundle without when rating the subscription
really cool. I was also very sceptic regarding the gopro subscription. I just might get it.
Thanks for sharing this Danny. Really appreciate the time and effort you put into your videos and videotopics.
Going from a hero 5 to an 8 is a huge upgrade . Going from the 8 to 11 video quality is like a 20 percent improvement . But a 5 to an 8 is like going from the first iphone to the newest one. That's awesome
If I purchased a refurbished GoPro and get the subscription and something happens can I return to go pro under the replacement
guys, a situation with my subscription - help please I had taken a timelapse (long one i guess) on the hero 11 black and it simply would not upload on my home wifi. (several attempts made - auto and manual) So i offloaded the SD card into my computer and uploaded it manually into the cloud. It uploaded, but all as individual photos... I now have 1000s of individual photos! All of the other timelapses that got auto uploaded, shows up as one file and even plays back as a timelapse video. This is really frustrating. Is there anyway to make it into one file within the cloud or is there a particular way I should upload so that this does not happen? (I know I could just export it, make a video of it and upload it, but that would mean either deleting the original photos or storing the original photos on the HD)
Hey Danny! Great video.
I’ve been a GoPro subscriber since it first came out. And I love it! Having the cloud is amazing for trips and you don’t have to bother with many different sd cards. You can just delete the one you filled up after having everything on the cloud and download those original files later on. I
Bought many accessories and many GoPros with a great price through the years. For shearing with friends it’s amazing cause from the cloud you just select, send a link and let them download original files from your cloud. They can only see or download the ones you allow.
I’ve replaced 4 cameras only minimal questions were asked but no charge in any of them they even replaced a GoPro MAX with a super scratched lens. It’s amazing that you got a hero 8 for your 5. The 8th is one of the best hero’s they’ve done and the 5 one of the shittiest. So you got a great deal there. It would be amazing to be able to send straight to awards from the cloud. I have everything from 2014 in the cloud now cause you can upload old files. Had great service so far and happy to be a GoPro fan boy just like you haha.
The only thing I don’t like about the buying a new gopro with a subscription is that they give that price for new users only not for loyal customers. You have to do a new email every time. And yes you do get everything but your cloud is only in one account. So you do have to pay apart your original gopro subscription to keep all of your footage on the cloud. By the way I live in 🇲🇽 mexico and they’ve sent me the cameras no cost to mexico. Love your videos man! 🤙🏽
I live in Mexico too but I see it’s not on the countries on the subscription list. They were able to send it to you anyways? At what cost?
You must be a GoPro VVIP customer!? Four new camera replacement with No charge! I just got a replacement for my 10 for another barebone 10 camera, GoPro charged me US$ 99+ $48 total fee here in California USA. Not sure why we got different treatment/benefits..
Is it possible if I cancel subscription after one year and use GoPro camer without any trouble ?? Because GoPro website says it can cancel any time
Thanks for the video which I didn’t know about. My wife had bought me a Hero 10 for my upcoming birthday so I told her to take it back and bought it with the subscription. I also separately bought the HSU 72 accessory pack and Windslayer. Great videos
Hey Danny. I just got my VERY FIRST GoPro (I'm a newb) & I thank you for your channel I'm binging it at the moment. Yes getting a life would be a good thing but I'm having fun with my new toy.
There is a fee of $99 to replace the GoPro under the free replacement warranty??? I AM TOO STUPID MAYBE BUT THIS IS NOT OK.
I have got double the cost of subscription back with my first three accessories purchases.
If I purchase the hero 11 with the subscription and receive the discount can I cancel the subscription immediately upon receiving it
Warning: you won't get a refund after you pay for the subscription! And if you don't like the service, make sure you cancel it before the renewal date. They won't alert you about the renewal. You can't get a refund after the renewal is processed. Their customer service is bad!!!
Finding your channel is why I bought the GoPro9 and the annual subscription.
This man just sold me on getting a new gopro i dont need. Thanks! Sub earned
If I bought a gopro from amazon can I still have the gopro subscription?
Great question and yes you can
What are you using to edit this video? thanks
I do not recommend. I contacted the support to replace the gopro hero 5 black and not only that the 69EUR fee was charged, it was a replacement for the same model, i.e. gopro hero 5 black.
Thanks for the great video. Trying to start my own channel. Got a little going but I’ve been struggling with loosing content in quick by lost or broken phone. Going to subscribe to go pro and just subscribed to your channel!
Thank you for your comment good luck with your channel and thank you for subscribing. Danny
I have been looking at the 10 bundle for 449..
There is no desktop editing software even if it's minimal? Do they sell such a thing separately?
Any input is appreciated. I have older gear and the last time I attempted uploading something it was problematic. I want to upgrade but, to something I can build onto. Mainly for recording my jobs.
Did you ever found a program to use just getting into vlogging and video editing about to make the move and get the hero 11
@@bluedawg27cp61 I have done nothing since that post.
*You have a NEW subscriber. I don't have a GoPro, but NOW I want one! LOVE your channel!!*
nice story telling. fyi, brought me back to my childhood with that "after these messages" clip 👏
I did the 1 year subscription when I got the GoPro 10 and like you said, I thought there had to be a catch, none at all!! I used the perks big time and saved hundreds of dollars getting accessories over the past year. Literally probably close to $500 or more SAVED on the discounts because of the subscription perks. 25-35% discounts, free shipping, unlimited upload storage, totally worth it!
btw, almost every time I add an item to the cart, more discounts are applied after seeing the discounted price already before adding to the cart.
So with the camera replacement, did you have to prove you purchase the camera and within a certain timeframe etc?
What’s stopping you buying broken ones cheaply and then applying to have it replaced?
Asking for a friend…
Definitely not a scam! I literally just had my GoPro MAX replaced straight up!
Great review Danny as always. Question if I purchased the subscription with the 9 and want to purchase a 10. Am I allowed to buy another subscription in order to get the $200 savings on the 10? I'd like to purchase the 10 based on your reviews. Thanks
I think you will still get the discount with the subscription you have on the 9, I just checked and their site is still offering same discount if I want to buy another camera.
I am a huge advocate for having the sub!!! I replace 2 GoPro max 360s and a few of my 10s
If I buy a used GoPro can I still add the subscription and add the warranty replacement for it?
Just got a go pro 11 so film while skateboarding the auto upload is time saving for sure you sold me on it!
oh awesome!!! i havent fully utilized it, but so glad to hear its a time saver!!!
@@DannyBlack it really helped making my vlog! Thank you for your video
So wait I lost a hero 2018 a while back and your saying I can get it replaced since I have the subscription with my hero 10?
you need to send your camera back to them
so if you lost your camera,you can't get a replacement for your hero 2018
I broke my hero 8 and sent it back for replacement, and theyre sending me a 9 instead now. But in the meantime I pickedf up what I thought to be a used hero 7 black, but when I got it it seems like its actually a hero 2018 instead.
Do you think I can send the hero 2018 back when I break it?
Do you think I can still send it back if I put the hero 5 black hacked firmware on it?
This service is great if you are an active user, but the economics of whether it's a good value depends. My experience is that the return camera is used. This is fine, but considering the cost of the service for a couple (2) years, plus the exchange cost of 99 dollars when you are out of normal warranty, and then factoring the cost of ownership from the original purchase is not great if you have a camera failure vs damage. Meaning my camera had a technical failure. If I ran my motorcycle over it and crushed it, that's on me and easier to live with. My fault and I have to live with it. Here is my issue; the original upfront cost was about 400.00, and then another 200.00 dollars (2 service cycles = 100.00 plus the 99.00 exchange) for a used/refurbished and outdated camera. It's not what I think is a great deal for a hardware failure. It just didnt last long and was totally bricked after a year and a half of light use. The discounts on the site are fine and can work out well up front, but you can find the accessories anywhere for about the same price or even less in some cases. I have to admit, I like the cloud feature. It's great, and if you store a lot of videos on it, there is a lot of value there. But the exchange service on a camera, I think, is only good when you are wrecking these regularly. Lastly, it's not that easy to do the exchange. The no questions asked policy is B.S. I had a hard time getting a hold of someone to go through the process, plus the time invested with the million questions, and then they said a person would call me back to take my money within 24 hours was about all I could take and completely turned me off of Go Pro. I asked the rep, "OK, 24 hours can mean 5 minutes after this call or when I'm sleeping or having breakfast with the family." This means I paid 100.00 (2 service/insurance cycles) plus another 99.00 exchange fee for a used camera and then to be on their time and not mine. It's not a no questions asked return process, if it was, it would be automated online through the subscription. If it was good value, it wouldn't cost me 600.00 over a year and a half to own and use the camera.
Will they only replace a gopro that was bought from GOPRO directly? Or will they replace one you bought at Best Buy?
Good question it does not matter where you brought it from as long as you have GoPro subscription.
Since there is unlimited transfer to cloud, how many memory cards do I need (128gb)? Is 128 ok or should I make it to 256Gb?
Thanks Danny, digging your production value too!
Superb video Danny, answered all my questions 🤘
Newbie here. This was very helpful!! Thx!
I like the Quik cloud service gives me some peace of mind in case of SD card corruption. Happened to me once lost all footage. Now i have anxiety over it. So i upload to the cloud as soon as i can before i get home to my computer
Mate, that $549 is Go pro full price ($499.99) plus 1 year go pro subscription.
Danny I have a question.
I recently bought my first GoPro, it’s a 11.
It came with a 32gb card.
So my first video, it stopped recording on its own at the 43 minute mark.
Is there a setting or something I need to change?
Hi thx for the question no there is no settings that you need to change it might of over heated that’s why it turned off or your sd card was full check those and see how you go thx for asking.
@@DannyBlack ok thanks for the advice I will look into it. I like your videos btw very informative.
Well this is why I Have the GoPro Subscription, I was using my Max camera to create some cool RC car content well I hit my camera with a 1/6 RC truck and scratched both lenses, I contacted GoPro and asked if I could send it in for service, and explained what I did, the Nice young man explained to me that because I'm a GoPro subscriber they could offer me a replacement for just $100 as if they serviced it the cost would be more then the camera, I jumped on that offer as they paid for me to ship it to them and ship me a new one, a new camera is $399 and I get one for $100 thank you GoPro.
Can you use gopro cloud for yor smartphone pictures?
are you really saving money? If say you use a gopro for five years and need it replaced, how much have you paid per year?
besides the cloud feature and the camera replacement, in 2024 after February 6th when they launched the Premium and Premium+ subscriptions for 49.99 euro, and respectively 109,99 per year, they forgot to give the camera discount after upgrading from Premium to Premium+ subscription, considering the upgrade as a new subscription, for which you have to wait one year upon renewal of that to get your 100 euro camera discount. But wait, now that the subscription costs more than the discount, what is the point of the subscription, especially the Premium+ subscription? That is one way to scare off your customers GoPro. You're doing a great job in not selling your GPS less gopro 12 camera for full price!
I have a 7, 9, & a couple 10s but the one I put in the toughest conditions was my Session 5 & that finally died so I did the chat a couple of days ago for a replacement because it was on the list of replacements. They waived the fee but said the would send me an 8 since they were out of Session 5’s, which I was bummed about because I did love the Session 5. Long story short, no Hero 8 arrived but in it’s place I received a Hero 9 & spare battery. Between that & the great discounts the subscription has paid for itself & I still have another replacement to use this year.
Thank you!
thanks, just got gopro 10, will get subscription then
It's a scam the way they operate. They make it a hassle to cancel and are scummy and do not refund even if it was on the same day when it was charged.
When was the last time you used the subscription? My camera needed replacement wanted to charge me 100.00. on my channel I will not advertise for a dying company who is ripping people off
might be worth signing up to upgrade my old hero 6. great vid. artlist music sound the best
in India its Not Available 🙂 I Already My 1st Memory Card 128 GB Complete Full & Now I have 256 GB which is only few memories left, I have also given My old version Latip To Upgrade it so i dont know what to do, so i gotta wait until i get my Updated Laptop i must stop Recording videos on it, which is really sad, hopefully it all goes well ❤️🤞💯
I was gonna buy the Hero 10 in last years Black Friday sales, but when I went to buy it from JB Hifi, they were all sold out... frustrated, I looked at the GoPro website and seen a wicked deal... I thought about it for a day and next day took the plunge and brought it from the website... with subscription.... get this, JB had it for I think $679 (on sale, normally $749)... I got mine with subscription for.... about $500 all up.... that’s a massive saving and only took about 5 working days to receive it. So glad I did, very impressed with that price. BUT... I’m not sure if I have a dodgy camera or if it’s just my laptop can’t handle 5.3k (my laptop is an i7 intel with 16gb ram)... my footage is “jumpy”... meaning the footage jumps between frames... and I’ve never had this issue before... I don’t know if I have a dodgy camera. I should contact GoPro about it and MAYBE I will have to send it back to them...the hassle of that is I put it in the “too hard” basket, and I hardly pick up and use my Hero 10 now. What are your thoughts on what I should do?
Give it to a stranger
Is the code for the non GoPro accessory links only?
Thanks for the info. I actually used this promo to order one like 6 hours before I watched this video not knowing anything other than that it was cheaper. It's good to know the details. Good video, good channel and quite surprising that you have only 22k subscribers. Your channel looks like it would have 10x that.
It's a cool app but when I went to cancel it, I had already deleted the email I used so I talked to customer service who was some guy in Indonesia you had chickens audibly louder than him during the call. I excused it and laughed with him about. He assured me everything was canceled and then I got charged $50 a couple months later and they have no customer service. I now have to cancel the credit card that I used. Scumbag scam