The 5 Essential Questions for Your First Call with a Patient
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- Опубликовано: 30 сен 2024
- How can physical therapy practices effectively handle initial calls to ensure they build strong relationships from the first contact?
What are the best practices for engaging potential patients to secure appointments and foster trust?
Join us for a special crossover session, "The Breakfast Club," originally recorded on PT Pintcast. I'm your host, Dave Kittle, alongside Jimmy McKay, Director of Communications at Mount Sinai Hospital and Anthony (Tony Maritato) Maritato, a seasoned physical therapist, private practice owner, and online business entrepreneur.
Tune in to PT Pintcast on RUclips for Physical Therapy Conversations connecting busy PTs to their profession here ( / @ptpintcast )
In this episode, we cover:
-How to ask the right questions that not only gather necessary information but also build rapport and trust from the outset.
-The strategies to ensure that your clinic's offerings meet the needs and goals of potential patients, enhancing satisfaction and retention.
-How to smoothly integrate discussions about insurance and payment into your calls, making sure patients understand their options and feel at ease.
-How to master the art of closing calls in a way that leaves potential patients feeling understood and eager to commence their treatment.
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Do you want to pick Dave’s brain? Ask him a question about practice valuations, offers, or potential partnerships? Click this link and book a call with him on Clarity:
clarity.fm/dav...
And, if you like what you hear from the host, Dave Kittle, then it's possible that he and his team, The Filmmaker Group, may be interested in acquiring some or all of your physical therapy practice. Learn more about potential partnerships, selling your practice, mergers, and more on our website at www.fieldmaker....
Connect with him on:
Email: Dave@Conciergepainrelief.com
Instagram: @davekittle ( / davekittle )
LinkedIn: / davekittle
or
Call (646)-781-8884
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