I hardwired mine and says on he apps , power source hardwired.. is the hardwire suppose to charge the battery? Mine looks like the battery still decreasing everyday. I’m confused here. What’s the purpose of connecting it to your exiting doorbell wire if it doesn’t charge the battery. Atleast my existing chime work. Is that the only purpose ? So the chime still work?
Thanks for contacting us, neighbor. Hardwiring your Ring will charge the battery at a trickle of approximately 10% charger per day. If your Ring is draining faster than this, your battery may still slowly drain over time. Here's an article on our website that outlines common causes of battery drain that may help you get the most out of your hardwired connection: support.ring.com/hc/en-us/articles/208190773. We're happy to help if you have any other questions.
Hi, planning to get one of these, and I’ve got two questions: 1. How can I determine if my doorbell transformer meets the requirements for hard-wired installation? 2. Is there any Ring doorbell camera that does not distort the image (i.e. one where the image isn’t curved on the edges)?
Great questions, JC. Our battery powered Doorbells are compatible with any 8VAC to 24VAC transformer, while the Doorbell Pro needs a 16VAC to 24VAC transformer. The power rating will be listed on your existing transformer. All of our Doorbells have wide-angle lenses, to ensure you have an optimal view of the activity around your home. This may distort the image around the edges.
My doorbell has an intercom system tied into the rest of the house - will this be able to hook up to the existing wiring? Also, will it allow the other intercoms in the house to ring when the doorbell on the ring is pressed?
We appreciate the question, Haz. Ring Video Doorbells can connect to your existing doorbell wiring and can work with your current chime kit to continue the same audio alerts. Just make sure that the power output of the doorbell transformer being used is between 8 VAC and 24 VAC. In addition, the Ring Video Doorbell and the Ring Video Doorbell 3/3 Plus are capable of running on their own rechargeable battery, if you decide to install it somewhere there are no existing wires.
My door bell is sitting in between the brick and the door and it’s only less and an inch wide. Not sure if I have to move more doorbell wires over or this is possible to install in that spot. But my pro 3 is wide
Hey Matthew we are here to help. We have Social Care Advocates available on Facebook and Twitter if you want to send us a PM or DM with a picture of the mounting location, and we can help. Alternatively, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
Ring thank you for your help but I ended up moving the wires into the brick. Had to cut the drywall to get to the wires but it needed to be cut anyway. House is getting a make over
So the video states to use masonry drill bit but there was not one supplied in the ring doorbell 3 kit, is this standard? What size should I be purchasing now since one wasn't provided
How long does it takes to charge the battery the first time? Mines has been charging since last night and I still have both the orange and green light on. I just purchased the Ring 3 last night at Lowes.
Hey Catherine, congratulations on your new Ring! Your Ring Battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Let us know if you have any additional questions.
Hey Andrew! The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. Hardwiring your battery-powered Ring device will provide it with a trickle charge of up to 10% per day so it may need to be recharged less often. Keep in mind, this also depends on usage. You can also monitor the battery level on the Device Health page in the Ring App. Let us know if you have any more questions!
@@ring good evening,!!! So If I hardwired it , it doesn’t support the video? It still needs to be changed? I ring is the one that comes with a orange charger that connects to the back of the ring and when I go to the app it tells me it’s say power source battery even if I have it hardwired
Hi, my chime used to ring with regular Ring Doorbell. Then I switched to Ring Doorbell 3 and connected the hardwire but the chime didn't ring anymore (it's regular chime, not Ring chime). Please show me how to make the chime work. Thank you
Hey, neighbor. We understand the importance of your Ring operating properly to secure your home. Please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 3AM-11PM PDT, seven days a week for more support. We look forward to hearing from you.
Try this: Go to “Device Settings”, then to “In-home Chime Settings”, then "Advanced Settings" and then “Doorbell Chime Type” and make sure it is set on “Mechanical” and “Ring My in-home Doorbell”.
@@TheAxeman777 I cannot find "in-home chime settings". Can you be more specific on where to find this? Are we on the app? then click on the specific device? in this case doorbell? when I open it and click on "device settings" my options are then "notification settings", "general settings", and "partners". None of which contain and "advanced settings" option. Can you please say exactly where to find this? Thanks!
Hi, I have a Ring Doorbell 1, and getting the Doorbell 3 pro. I already have the bracket installed at my front door. Will I need to drill new holes, or can I use the existing ones? Thanks!
Great question, Martin. The Doorbell 3 does not use a mounting bracket, so you will need to drill new holes in order to mount it. Let us know if you have any additional questions, we're here to help.
So frustrating that i cant find settings anywhere for mechanical chime! It just tries to sell me a ring doorbell chime. NOWHERE is there an option to connect to pre existing doorbell. Do better ring.
Hi there! We definitely want to make sure that you're able to locate the set up button on your Ring device. Please give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can provide you with assistance over the phone.
I want to hard wire the ring plus I have, the specifications say to use a transformer 8-24 VAC, 40VA max, but all the doorbells listed as compatible use the transformer 16 VAC, 10VA. It says 40VA max, is there a minimum recommended? I only ask because their is a lot of complaints their doorbells don't work with the ring, or other issues with The Ring... I can't find any documentation on the door bell chimes if there in a min or max... Possible they don't follow schematics very well.... But...
Great question, neighbor. The Doorbell 3 Plus needs a minimum of 5VA to operate optimally when hardwired. A 16 VAC, 10VA transformer will be more than enough to provide your Plus with power.
@@ring Hello Ring, I recently got a Ring Doorbell 3 that I was going to replace my existing doorbell with. I read that it requires an 8-24V AC, 40VA max transformer. I am unsure as to why there is a maximum rating, instead of a minimum rating? I was expecting a minimum VA needed that would be equal to the maximum power draw from the Ring Doorbell 3 (I assume when charging the removable battery). I called support twice and the first person said that I needed between 30 VA and 40 VA and anything more would cause the doorbell to overheat. Wouldn't it only draw the needed VA? The second person said at least 10 VA was needed and there was no maximum, which made more sense to me, but the user guide lists a maximum. Now on this video I see the minimum is 5VA, (assuming the 3 and 3 plus have similar power usage). What is the actually minimum and why do I receive different responses from each support person and the provided user guide? I currently have a 16V 10VA transformer that I assume would work, but don't want the doorbell to draw too much power and cause the transformer to blow. Thank you!
@@damekwellington4570 perhaps the max is stated in case you have a number of bell chimes located in different parts of the house - hardwired in. Each would add to the VA needed. If you go over 40VA, perhaps the ring doorbell is not rated to go beyond this and could overheat.
Good evening. How come you say 4 feet of the ground? It would be 121 cm very low. I thought the installation would vene 5.3feet at least? Moreover is it possible to use an ethernet cable on the video doorbell plus? Thanks 😊
Hi! We would like to buy the doorbell 3 but as far as I know it is not the best option for a multi-apartment building, is it? Because of near zone that detects any motion near the door. Or it is optional and we can switch it off? I wonder if the door gong is needed...
Hello, great question, you can disable the Near Zone. Learn more about the Ring Doorbell 3 motion here: support.ring.com/hc/en-us/articles/360040746831. This buyer’s guide will help you sort through the unique circumstances of your home and select which Ring Video Doorbell is right for you: support.ring.com/hc/en-us/articles/360035250032-The-Ring-Doorbell-Buyer-s-Guide. Let us know if you have any additional questions, we are here to help.
I hardwired my Ring 3 Plus. When I INSERT the battery, my indoor chimes rings. However, once the battery is in I cannot get my indoor chime to ring anymore. For automatic detection, the app says that the doorbell is not receiving power from my doorbell system and the power source states "battery". For manual chime selection, selecting "mechanical", "digital type 1" or "digital type 2" does not solve the problem either. When I insert the battery my indoor chime rings so I assume that it is properly hardwired since the indoor chime is receiving power...so how come is does not work once the battery is in and the power source says battery? Thank you.
Thanks for contacting us, Kim. We would like to ensure that your device is working intended and that you're able to use your Chime. Please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
I have a very similar issue with my mom’s doorbell. I read an article that stated ring 3 will not ring your indoor doorbell. It doesn’t make sense to me.
i wired it to my existing doorbell system. The existing chime rang fine. A soon as I inserted the battery, the existing chime stopped ringing and only the app on my phone rang. . any suggestions?
Hi Keith. Hearing when someone is at your door is vital to your sense of security and we'd like to help. Please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
Hey neighbor! Sirens are currently a feature only found on our Security Cams - see our lineup here: shop.ring.com/pages/security-cameras. However, we'd be glad to forward this as a feature request to the appropriate team. We appreciate you being part of the Ring neighborhood!
Thanks for asking, Ulysses! The Ring Video Doorbell 3 and 3 Plus mount directly to your wall and do not need a mounting plate to function. We're happy to help if you have any other questions.
@@ring the spare part had a mounting bracket/plate. Idk why it doesn't come with it. It would be nice to have it coz i might move somewhere else. I don't feel like the screwing on stucco is strong enough to hold the device. I was thinking of applying a liquid nail on mounting bracket instead of the actual device. The spare parts cost $1.99 and $3.99 for shipping. They're selling the non-drill mount for $20 but i don't it's worth the money. If the spare parts has it, why it did not come on the actual product just like the previous versions? If you could me with the plate for free, I'll appreciate it.
We appreciate the feedback you've provided here. We're always looking to improve and add to our devices and the experience we provide. We will pass this to the appropriate team, thanks for being a part of the Ring neighborhood.
Hi there! In order to best assist you, we'd like to take a look at where your current doorbell is mounted. Please send us a private message via Facebook or give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can continue to help. We look forward to hearing from you soon.
@@ring I have the same problem! When standing in front of the door, my doorbell is on the wall to the left. I really want whichever ring I get to be wired. Please advise.
Hey Filip, as mentioned above we would love to help. Please send us a message on Facebook or Twitter so we can get a better understanding of your environment. Or give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can continue to help. We look forward to hearing from you soon.
Great question, Rey. A hardwired Ring Video Doorbell 3 does not use the wired power to run its operations, it relies on the battery. Instead, hardwiring a Ring Video Doorbell will help keep the battery charged for longer, so you don't need to worry about charging the battery as often.
I appreciate the comprehensiveness of the installation kit(s). I have a collection of Ring screwdrivers from previous installations but can never find one when I need it. ;-). There is one in my vehicle that I have used when surf fishing 🎣. I'm trying to justify installing a Ring Video Doorbell 3 Plus over a Ring Pro because I like the added feature of the long preview. Decisions, decisions. Ring works _very_ well with the 2nd Generation Echo Show. Thank you, Ring 💍.
So if I hardwire it in then it will ring to my current chime in the house. The battery won’t be drained as fast either but still will need to be charged after a while correct?
Hey Andie, great question! Hardwiring a battery-powered Ring Doorbell will provide a trickle charge of up to 10% per day. The battery may need to be recharged occasionally depending on usages, such as motion detection and Live View frequency. Rest assured, you're able to monitor the battery level in the mobile Ring App so you'll know when it needs to be recharged via the provided charging cable. Let us know if you have any more questions!
@@ring Sorry, I had the same question but still don't understand. If you wire it up, do you actually need to manually charge the battery once in a while? If so, how often? I thought the tickle charge was fair enough to leave the battery attached and just forget about it.
@@flywithnature We'd be more than happy to answer your questions! If your device is capturing frequent activity, we suggest charging the battery via a USB cable if the battery level is below 50%. However, with standard use, your battery will need to be charged 6-12 months after install. If you have any more questions, please let us know.
Hey there, that's a great question. The Quick Release Battery Pack is how the device is powered. Your existing doorbell system will charge the battery, which will power the device. If you have any other questions, please let us know.
In the installation booklet that comes with the Ring 3 and in small print it says to install a 25 ohm resistor to protect the unit. Is this required or not?
Hey there! A resistor is required in place of a mechanical or electronic doorbell kit for this alternate configuration to work successfully. If you have any additional questions, please let us know. We're always happy to help.
Hi there, we want to ensure you have all the information needed to mount your Ring. You can find more information on installing the Wedge Kit for Ring Video Doorbells here: ruclips.net/video/tEfLzus06eo/видео.html. Please let us know if you have any additional questions.
I just bought a Gen 3 to replace the Gen 1. Aside from the camera software related set up, can your just swap out camera using the same baseplate and rewiring? Will the mounting plate work? Thank you
Great question, Bruce! The baseplate will need to be updated when upgrading from the original Ring Video Doorbell to the Ring Video Doorbell 3 or 3 Plus. However, you can use the same wiring just fine. The Video Doorbell 3 series doesn't have a mounting plate and will mount directly to the wall without the need of any additional hardware. We're happy to help if you have any other questions.
We want to help ensure your Ring is functioning properly and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Alternatively, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 3AM-11PM PDT, seven days a week for more support. We look forward to hearing from you.
Great question, you actually don't need any wires. Our battery operated Doorbells can be mounted on many surfaces and all our Doorbells and Cameras are a DIY install. Here is a link to our full lineup of Doorbells: shop.ring.com/pages/doorbell-cameras. Please let us know if you have any additional questions as we are here to help.
I'm trying to look everywhere how to install video to my exsisting door bell button. I have a Victorian home with beautiful vintage buttons. I don't wanna replace it with this ugly piece of plastic junk. I want everything the same just add video.
Thanks for your interest in Ring! You don't need a current doorbell in order to install a Ring Doorbell 3. Our battery operated Doorbells can be mounted on many surfaces and are a quick DIY install. Here is a link to our full lineup of Doorbells: shop.ring.com/pages/doorbell-cameras. Please let us know if you have any additional questions as we are here to help.
Hi Edward! Ring is mounted to a mounting bracket and secured with security screws so that it is not easily removable. If someone does attempt to damage or steal your Ring, the motion-activated camera will capture a video of them doing so, and you'll be able to use that as video evidence for a police report.
Hey Rich, we want to make sure you get the support you deserve. You can reach our chat support on ring.com by clicking the chat bubble in the lower right hand corner, or give us a call at ring.com/callus.
My electrician installed my ring yesterday but the mechanical bell in the house doesn’t ring( he said he installed correctly and installed the jumper) And I get no sound on my phone. ( The app is installed, notification, phone volume are all good. ). I can see live video but unless I hear the ring from the front door I don’t know to open the app and call up the video. Saw the note to enable mechanical chime in setting but did not find that in the app. Recommendations to fix. Or send it back?
![LAVROV's interview with Tucker CARLSON 😁 [Parody]](/img/1.gif)
Don't forget to go into device settings and select mechanical chime so that your doorbell rings inside the house.
You are a savior!!!!!
Hello ! Thank you for putting English subtitles because I’m French and it’s easier to understand for me.
Say that to you tube
*speaks english*
My new 3 Plus did not include the mini level. Did they delete the level in the new packages?
My mom’s didn’t come with the leveler either.
Do you need the battery if you are hardwiring the ring 3
I hardwired mine and says on he apps , power source hardwired.. is the hardwire suppose to charge the battery? Mine looks like the battery still decreasing everyday. I’m confused here. What’s the purpose of connecting it to your exiting doorbell wire if it doesn’t charge the battery. Atleast my existing chime work. Is that the only purpose ? So the chime still work?
Thanks for contacting us, neighbor. Hardwiring your Ring will charge the battery at a trickle of approximately 10% charger per day. If your Ring is draining faster than this, your battery may still slowly drain over time. Here's an article on our website that outlines common causes of battery drain that may help you get the most out of your hardwired connection: support.ring.com/hc/en-us/articles/208190773. We're happy to help if you have any other questions.
Hi, planning to get one of these, and I’ve got two questions:
1. How can I determine if my doorbell transformer meets the requirements for hard-wired installation?
2. Is there any Ring doorbell camera that does not distort the image (i.e. one where the image isn’t curved on the edges)?
Great questions, JC. Our battery powered Doorbells are compatible with any 8VAC to 24VAC transformer, while the Doorbell Pro needs a 16VAC to 24VAC transformer. The power rating will be listed on your existing transformer.
All of our Doorbells have wide-angle lenses, to ensure you have an optimal view of the activity around your home. This may distort the image around the edges.
@@ring awesome, thanks for getting back to me.
can I put one on 3 doors and have it on the same app?
For the bell to point straight forward without a tilt in any direction, does it require a mounting bracket to seal the edges?
Ring Video Doorbell 3 And 3 Plus Can Be Mounted Front Door And Back Door And Side Door???
My doorbell has an intercom system tied into the rest of the house - will this be able to hook up to the existing wiring? Also, will it allow the other intercoms in the house to ring when the doorbell on the ring is pressed?
Can this replace a standard doorbell to hardwire it. Iam getting a new build house in the UK. Iam not sure on the voltage
We appreciate the question, Haz. Ring Video Doorbells can connect to your existing doorbell wiring and can work with your current chime kit to continue the same audio alerts. Just make sure that the power output of the doorbell transformer being used is between 8 VAC and 24 VAC. In addition, the Ring Video Doorbell and the Ring Video Doorbell 3/3 Plus are capable of running on their own rechargeable battery, if you decide to install it somewhere there are no existing wires.
My door bell is sitting in between the brick and the door and it’s only less and an inch wide. Not sure if I have to move more doorbell wires over or this is possible to install in that spot. But my pro 3 is wide
Hey Matthew we are here to help. We have Social Care Advocates available on Facebook and Twitter if you want to send us a PM or DM with a picture of the mounting location, and we can help.
Alternatively, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.
Ring thank you for your help but I ended up moving the wires into the brick. Had to cut the drywall to get to the wires but it needed to be cut anyway. House is getting a make over
So the video states to use masonry drill bit but there was not one supplied in the ring doorbell 3 kit, is this standard? What size should I be purchasing now since one wasn't provided
Doing this , would it keep the battery charged
Ring does the 2nd gen plug in adapter work with the 3+?
My Ring model 3 holds the bell ringing 20 seconds and is destroying my chimes. Is this repairable?
How long does it takes to charge the battery the first time? Mines has been charging since last night and I still have both the orange and green light on. I just purchased the Ring 3 last night at Lowes.
Hey Catherine, congratulations on your new Ring! Your Ring Battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Let us know if you have any additional questions.
How long does a battery charge last? If it's hardwired, does that matter?
Hey Andrew! The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. Hardwiring your battery-powered Ring device will provide it with a trickle charge of up to 10% per day so it may need to be recharged less often. Keep in mind, this also depends on usage. You can also monitor the battery level on the Device Health page in the Ring App. Let us know if you have any more questions!
Im gonna purchase a backup just to switch em up!
@@ring good evening,!!! So If I hardwired it , it doesn’t support the video? It still needs to be changed? I ring is the one that comes with a orange charger that connects to the back of the ring and when I go to the app it tells me it’s say power source battery even if I have it hardwired
The doorbell 3 plus has no drill bit included 😔
Hi, my chime used to ring with regular Ring Doorbell. Then I switched to Ring Doorbell 3 and connected the hardwire but the chime didn't ring anymore (it's regular chime, not Ring chime). Please show me how to make the chime work.
Thank you
Hey, neighbor. We understand the importance of your Ring operating properly to secure your home. Please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 3AM-11PM PDT, seven days a week for more support. We look forward to hearing from you.
Try this: Go to “Device Settings”, then to “In-home Chime Settings”, then "Advanced Settings" and then “Doorbell Chime Type” and make sure it is set on “Mechanical” and “Ring My in-home Doorbell”.
@@TheAxeman777 Thank you, That worked for me.
@@TheAxeman777 where do I find the Device Settings - on my phone in the ring app or go on my laptop in the ring app?
@@TheAxeman777 I cannot find "in-home chime settings". Can you be more specific on where to find this? Are we on the app? then click on the specific device? in this case doorbell? when I open it and click on "device settings" my options are then "notification settings", "general settings", and "partners". None of which contain and "advanced settings" option. Can you please say exactly where to find this? Thanks!
Hi, I have a Ring Doorbell 1, and getting the Doorbell 3 pro. I already have the bracket installed at my front door. Will I need to drill new holes, or can I use the existing ones? Thanks!
Great question, Martin. The Doorbell 3 does not use a mounting bracket, so you will need to drill new holes in order to mount it. Let us know if you have any additional questions, we're here to help.
So frustrating that i cant find settings anywhere for mechanical chime! It just tries to sell me a ring doorbell chime. NOWHERE is there an option to connect to pre existing doorbell. Do better ring.
Hi, the app says press the orange button to connect to wifi, but there is no orange button on this device.
Hi there! We definitely want to make sure that you're able to locate the set up button on your Ring device. Please give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can provide you with assistance over the phone.
I want to hard wire the ring plus I have, the specifications say to use a transformer 8-24 VAC, 40VA max, but all the doorbells listed as compatible use the transformer 16 VAC, 10VA.
It says 40VA max, is there a minimum recommended?
I only ask because their is a lot of complaints their doorbells don't work with the ring, or other issues with The Ring...
I can't find any documentation on the door bell chimes if there in a min or max...
Possible they don't follow schematics very well.... But...
Great question, neighbor. The Doorbell 3 Plus needs a minimum of 5VA to operate optimally when hardwired. A 16 VAC, 10VA transformer will be more than enough to provide your Plus with power.
@@ring Hello Ring, I recently got a Ring Doorbell 3 that I was going to replace my existing doorbell with. I read that it requires an 8-24V AC, 40VA max transformer. I am unsure as to why there is a maximum rating, instead of a minimum rating? I was expecting a minimum VA needed that would be equal to the maximum power draw from the Ring Doorbell 3 (I assume when charging the removable battery). I called support twice and the first person said that I needed between 30 VA and 40 VA and anything more would cause the doorbell to overheat. Wouldn't it only draw the needed VA? The second person said at least 10 VA was needed and there was no maximum, which made more sense to me, but the user guide lists a maximum. Now on this video I see the minimum is 5VA, (assuming the 3 and 3 plus have similar power usage). What is the actually minimum and why do I receive different responses from each support person and the provided user guide? I currently have a 16V 10VA transformer that I assume would work, but don't want the doorbell to draw too much power and cause the transformer to blow. Thank you!
@@damekwellington4570 perhaps the max is stated in case you have a number of bell chimes located in different parts of the house - hardwired in. Each would add to the VA needed. If you go over 40VA, perhaps the ring doorbell is not rated to go beyond this and could overheat.
Does this record high quality magic tricks?
Good evening. How come you say 4 feet of the ground? It would be 121 cm very low. I thought the installation would vene 5.3feet at least? Moreover is it possible to use an ethernet cable on the video doorbell plus? Thanks 😊
Hi! We would like to buy the doorbell 3 but as far as I know it is not the best option for a multi-apartment building, is it? Because of near zone that detects any motion near the door. Or it is optional and we can switch it off? I wonder if the door gong is needed...
Hello, great question, you can disable the Near Zone. Learn more about the Ring Doorbell 3 motion here: support.ring.com/hc/en-us/articles/360040746831. This buyer’s guide will help you sort through the unique circumstances of your home and select which Ring Video Doorbell is right for you: support.ring.com/hc/en-us/articles/360035250032-The-Ring-Doorbell-Buyer-s-Guide. Let us know if you have any additional questions, we are here to help.
I hardwired my Ring 3 Plus. When I INSERT the battery, my indoor chimes rings. However, once the battery is in I cannot get my indoor chime to ring anymore. For automatic detection, the app says that the doorbell is not receiving power from my doorbell system and the power source states "battery". For manual chime selection, selecting "mechanical", "digital type 1" or "digital type 2" does not solve the problem either. When I insert the battery my indoor chime rings so I assume that it is properly hardwired since the indoor chime is receiving power...so how come is does not work once the battery is in and the power source says battery? Thank you.
Thanks for contacting us, Kim. We would like to ensure that your device is working intended and that you're able to use your Chime. Please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
I have a very similar issue with my mom’s doorbell. I read an article that stated ring 3 will not ring your indoor doorbell. It doesn’t make sense to me.
I’m confused about how to get the inside doorbell to ring… Which way does it need to be installed?
You have to go into the settings and turn on mechanical doorbell
i wired it to my existing doorbell system. The existing chime rang fine. A soon as I inserted the battery, the existing chime stopped ringing and only the app on my phone rang. . any suggestions?
Hi Keith. Hearing when someone is at your door is vital to your sense of security and we'd like to help. Please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
The battery stick up cam terrible it dies in a day and the live option which drains the battery is shut off to “save” the battery life.
how come my unit does not have empty slot to slide in the battery?
I got the 3+ and wired it to a 9v ac plug supply
Will there ever be a feature to have a siren on the doorbell just in case you don’t want to say can I help u if there trying to break in
Hey neighbor! Sirens are currently a feature only found on our Security Cams - see our lineup here: shop.ring.com/pages/security-cameras. However, we'd be glad to forward this as a feature request to the appropriate team. We appreciate you being part of the Ring neighborhood!
ring doorbell flashes a full blue circle during setup, theres no white spinning light.
Hi, can you connect it to a EZVIZ Vault Plus to store the images rather than using Rings cloud?
Hey Michael. The only option for video storage is through our Ring Protect Plan. Let us know if you have additional questions.
Thanks it relly worked :) we needed to ask a person to help us
Does it come with mounting plate like the previous version? The wedge bracket is too fat and not appealing
Thanks for asking, Ulysses! The Ring Video Doorbell 3 and 3 Plus mount directly to your wall and do not need a mounting plate to function. We're happy to help if you have any other questions.
@@ring the spare part had a mounting bracket/plate. Idk why it doesn't come with it. It would be nice to have it coz i might move somewhere else. I don't feel like the screwing on stucco is strong enough to hold the device. I was thinking of applying a liquid nail on mounting bracket instead of the actual device. The spare parts cost $1.99 and $3.99 for shipping. They're selling the non-drill mount for $20 but i don't it's worth the money. If the spare parts has it, why it did not come on the actual product just like the previous versions? If you could me with the plate for free, I'll appreciate it.
We appreciate the feedback you've provided here. We're always looking to improve and add to our devices and the experience we provide. We will pass this to the appropriate team, thanks for being a part of the Ring neighborhood.
my door bell is on the side the door not in front, do I have the same angle desire the street and who knocks the door?
Hi there! In order to best assist you, we'd like to take a look at where your current doorbell is mounted. Please send us a private message via Facebook or give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can continue to help. We look forward to hearing from you soon.
@@ring I have the same problem! When standing in front of the door, my doorbell is on the wall to the left. I really want whichever ring I get to be wired. Please advise.
Hey Filip, as mentioned above we would love to help. Please send us a message on Facebook or Twitter so we can get a better understanding of your environment. Or give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can continue to help. We look forward to hearing from you soon.
Mine only came with three plastic anchors... shouldn’t there be 4? Maybe I lost one... ugh
How am I supposed to know that,the battery both lights stay on!,!
Since its wired, does it still need the battery?
Great question, Rey. A hardwired Ring Video Doorbell 3 does not use the wired power to run its operations, it relies on the battery. Instead, hardwiring a Ring Video Doorbell will help keep the battery charged for longer, so you don't need to worry about charging the battery as often.
I appreciate the comprehensiveness of the installation kit(s). I have a collection of Ring screwdrivers from previous installations but can never find one when I need it. ;-). There is one in my vehicle that I have used when surf fishing 🎣. I'm trying to justify installing a Ring Video Doorbell 3 Plus over a Ring Pro because I like the added feature of the long preview. Decisions, decisions. Ring works _very_ well with the 2nd Generation Echo Show. Thank you, Ring 💍.
So if I hardwire it in then it will ring to my current chime in the house. The battery won’t be drained as fast either but still will need to be charged after a while correct?
Hey Andie, great question! Hardwiring a battery-powered Ring Doorbell will provide a trickle charge of up to 10% per day. The battery may need to be recharged occasionally depending on usages, such as motion detection and Live View frequency. Rest assured, you're able to monitor the battery level in the mobile Ring App so you'll know when it needs to be recharged via the provided charging cable. Let us know if you have any more questions!
Thanks! I found out I was looking at the wrong one and got the pro!
@@ring Sorry, I had the same question but still don't understand. If you wire it up, do you actually need to manually charge the battery once in a while? If so, how often?
I thought the tickle charge was fair enough to leave the battery attached and just forget about it.
@@flywithnature We'd be more than happy to answer your questions! If your device is capturing frequent activity, we suggest charging the battery via a USB cable if the battery level is below 50%. However, with standard use, your battery will need to be charged 6-12 months after install. If you have any more questions, please let us know.
How do you install the angle bracket
Mine didnt come with a mini level
Whats the battery pack for?
Hey there, that's a great question. The Quick Release Battery Pack is how the device is powered. Your existing doorbell system will charge the battery, which will power the device. If you have any other questions, please let us know.
In the installation booklet that comes with the Ring 3 and in small print it says to install a 25 ohm resistor to protect the unit. Is this required or not?
Hey there! A resistor is required in place of a mechanical or electronic doorbell kit for this alternate configuration to work successfully. If you have any additional questions, please let us know. We're always happy to help.
So to clarify, if I am wiring the ring3plus directly to the ring recommended transformer ( no chime units ) do I need the resistor?
this video doesnt show how to install the wedgemount... there are no drill holes in the back of the wedge mount, only the front!
Hi there, we want to ensure you have all the information needed to mount your Ring. You can find more information on installing the Wedge Kit for Ring Video Doorbells here: ruclips.net/video/tEfLzus06eo/видео.html. Please let us know if you have any additional questions.
I just bought a Gen 3 to replace the Gen 1. Aside from the camera software related set up, can your just swap out camera using the same baseplate and rewiring? Will the mounting plate work? Thank you
Great question, Bruce! The baseplate will need to be updated when upgrading from the original Ring Video Doorbell to the Ring Video Doorbell 3 or 3 Plus. However, you can use the same wiring just fine. The Video Doorbell 3 series doesn't have a mounting plate and will mount directly to the wall without the need of any additional hardware. We're happy to help if you have any other questions.
How do we do the ring to see everything in front?
Ring Doorbell 3 Plus
You didn’t show how to get the cover off so you can get at the battery.
Having problem with the house door bell not ringing after wire install helps please ?
We want to help ensure your Ring is functioning properly and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help.
Alternatively, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 3AM-11PM PDT, seven days a week for more support. We look forward to hearing from you.
Where can i get the tool
Its included
What if you don’t have any wires by your door
Great question, you actually don't need any wires. Our battery operated Doorbells can be mounted on many surfaces and all our Doorbells and Cameras are a DIY install. Here is a link to our full lineup of Doorbells: shop.ring.com/pages/doorbell-cameras. Please let us know if you have any additional questions as we are here to help.
how easy it is to get stolen outside your house?
The battery should have been USB-C
We appreciate the feedback and will pass it along to our team!
This was not helpful at all! My Ring doorbell doesn't look like that and I can't get the faceplate off to secure it to the wall!
I'm trying to look everywhere how to install video to my exsisting door bell button. I have a Victorian home with beautiful vintage buttons. I don't wanna replace it with this ugly piece of plastic junk. I want everything the same just add video.
Wow. I'm the first comment.
Assumption is I already have old wires
Thanks for your interest in Ring! You don't need a current doorbell in order to install a Ring Doorbell 3. Our battery operated Doorbells can be mounted on many surfaces and are a quick DIY install. Here is a link to our full lineup of Doorbells: shop.ring.com/pages/doorbell-cameras. Please let us know if you have any additional questions as we are here to help.
6
How to uninstall and steal any doorbell camera. Walk up to it take it off the mount and walk away with it
Hi Edward! Ring is mounted to a mounting bracket and secured with security screws so that it is not easily removable. If someone does attempt to damage or steal your Ring, the motion-activated camera will capture a video of them doing so, and you'll be able to use that as video evidence for a police report.
Why is your customer service IMPOSSIBLE to find on your webpage? FAQs are useless and everyone knows it.
Hey Rich, we want to make sure you get the support you deserve. You can reach our chat support on ring.com by clicking the chat bubble in the lower right hand corner, or give us a call at ring.com/callus.
I want to go on live chat about video doorbell.
nc
My electrician installed my ring yesterday but the mechanical bell in the house doesn’t ring( he said he installed correctly and installed the jumper) And I get no sound on my phone. ( The app is installed, notification, phone volume are all good. ). I can see live video but unless I hear the ring from the front door I don’t know to open the app and call up the video. Saw the note to enable mechanical chime in setting but did not find that in the app. Recommendations to fix. Or send it back?