I am an Aussie and will never fly Qantas again after constant bad flights, poor service and food. Qantas is a very expensive airline to book and even though they get many complaints within Australia, nothing ever improves.
I totally agree with you. I travel frequently on QF domestic as well and every time I'm just there hoping for the best. Hoping it won't delay or at the very least for it to depart on the same day. Not to mention avoiding contact with QF crew because you'll never know what mood they're in. And if I ever make the mistake of checking in my bag, I wish it all the best! 😂😂
Absolute disasterclass of an airline. I went out of my way to fly SQ to Bali from Australia this year. Nicer planes, better service, lower prices, superior customer experience. Avoid Qantas at all costs. It needs to be nationalised
I worked as a Ground engineer at Qantas in the 80's when John Menadue was the CEO. A Chief Executive that cared for his staff and the airline customers. When I flew on other airlines and the cabin staff found out I worked for Qantas, a majority of them would tell me that working for Qantas was their dream job. We need more people like John Menadue running airlines and less people like Alan Joyce and his crew.
Hi GilbertMoyes… I’ll never forget Menadue also….. he endeared respect from all staff at MEL Airport where I worked in Customer Service in the 80s also… he was the 1st to give all QF Staff an annual bonus payment & he was always approachable … you wanted to work for him/with him.. I recall receiving a monetary bonus also for a Staff Suggestion to speed up the huge and log-winded manual boarding of our 747s with their 16F/16J/401Y seating config .. reduced it from 45mins to 34mins thus giving us more leeway for ontime departures … but unfo he was moved on by the board after 3 yrs..… staff acknowledgement was not their strong point. Cheers
@@UpAndAway55, I remember working under the wing of a 747 at Mascot, turning round and seeing John, sleeves rolled up tie undone asking how it was going and if I needed anything. He was a boss you wanted to work for. You could also from time to time find him in the cafeteria having lunch and chatting with the ground crews and office staff.
My uncle was a ground engineer in the 80s too. He loved working for Qantas. I have seen Qantas deteriorate in my lifetime. I now fly Emirates or Singapore Airlines. Joyce was a terrible choice for CEO.
I gave up on Qantas after a terrible flight to Sydney from Johannesburg last September. Slapdash service and inedible food for 10k return business class. Never again. I've switched my loyalty to Singapore Airlines. I travel frequently and this has cost Qantas 60k per annum.
Excellent and succinct report. Flew QF Business Melb-Lon return in April 2022.- never again. Took 40 minutes to check in at Melb. Seat divider didn’t work, took 90 minutes for meal service - even after Premium Economy was served. Advised that they had run out of champagne before the plane took off. Ran out of wine, offered economy wine instead. The only redeeming experience was the Quantas lounge at Heathrow . I responded to the standard Customer Feedback and invited them to contact me to discuss, but surprise ,surprise- no response. I got the impression that they couldn’t care less. This year I flew Singapore Business Mel-Lon return - a class above
Thanks for your comment! Sounds like you too paid a substantial amount to test your patience and tolerance. I also experienced the same with Customer Feedback when I made a complaint and no one ever called me back. I know I should voice it but I just don't have the time to sit on the phone when they clearly don't care 😒
As a platinum flyer, I would strongly recommend all the disappointed QF flyers, to insist that your travel agent to book you on a code share Qantas/Emirates flight. You get the QF points and status credits and get the Emirates service, food and proper care. As far as I am concerned that is all that matters.
It used to be 3 months by sailing ship. You're flying at 8 miles up in the sky and at 600mph and you're moaning about running out of champagne. I'll squeam and squeam until I'm thick.
Great report! Yeah We flew QF business to Manila September 2022, and experienced similar limited food options. No hot towel, no tablecloth, no mattress cover and running out of options from row 2. The crew though were attentive and friendly on both forward and return flights. There is definitely a lot more food offered in Emirates economy compared to QF business! hope the new boss understands she has a lot to do to get QF back where it used to be, a real quality airline!
Thanks for your comment! Funny you mentioned tablecloth. I deliberately left that out because if they laid it out, it would just make the sandwich and the green salad with Neil's vinegerette look sooo sad! I do feel for the new boss having to deal with all the backlashes of her predecessor. Hope it can only get better from here!
Can totally relate. Recently flew Qantas BNE to SIN return in Business. Flight out (a day flight) was superb. The return flight (overnight) was diabolical. The food menu was very similar, and totally awful. I had that same breakfast roll and the bread was stale and rock hard. I expected proper meal service, and was very underwhelmed. I have had far nicer food in Economy on other airlines. The flight attentants could not care less, and when Qantas sent me a survey about the flight I gave them my honest and respectful feedback. Did they bother to reply or contact me? Nope. It's such as sad state for them at the moment, Alan Joyce ruined Qantas, and his new lackie will be just as bad.
Yeah I've had decent experience with QF day flights too but for overnight flights they're just punishing the passengers for having them working late shift. Maybe they should stick to day flights only. Close shop at 6pm so they don't even have to serve dinner. This flight made my other economy experiences seem so delightful.
As an Aussie I’d love nothing more than to travel with our national carrier. Qantas was once a great airline, an airline we could be proud of. Now that Alan Joyce has left the building (hope the door didn’t smack him in the back of the head on the way out), hopefully the reputation of the airline can begin to turn back around. Hopefully the new CEO worries less about political, woke agendas and more about transporting passengers around the globe in comfort, on time, not hungry and with their luggage without having to re-mortgage their homes. Incidentally the last time I travelled abroad (Sydney to London) we flew with Vietnam airlines. Their business class product was not perfect but it was bloody good. Nice food, nice wine, lay flat beds and all in 2 year old 787s and less than half the price Qantas was quoting. I certainly doubt Qantas was more than twice as good.
I get what you're saying. There used to be a time Qantas was a premium brand representing quality of service and safety. Now it's a brand representing chaos. You're not the first viewer commenting on Vietnam airlines! That's something I haven't tried and based on the positive comments here, I better give it a go!
Would look forward to your review on Vietnam airlines. I have just come back from a trip to Paris via Hanoi in cattle class. The crew were wonderful and looked after the passengers very well. It was a very good price compared to other airlines on the same route.
If that is Business Class, would hate to see Cattle Class. Alan Joyce destroyed Qantas, his whole goal was to reduce it to JetStar Standard, he achieved his goal spectacularly. As he rides off into the sunset with his $24m payout, what a bunch of mugs we are. I will never fly Qantas again.
I have not flown Qantas since Mr Joyce grounded the fleet around the world with 10000 of his customers so as to win a fight with his pilots. From this and other reviews, it seems his attitude to customer service pervades Qantas to this day. I'm sure not seeing any reason to try them again.
I'm a disappointed Australian who was once a loyal customer. Not now. If I had paid for Business Class I would have expected much better service and food. Next year we are intending a UK/Europe trip in Bsiness Class but Qantas will not be the airline for me. At this point Singapore Airlines is more likely the airline I will use.
Try flying Thai too Bangkok then Austrian Airlines to Vienna all on business class . Thai Airways was about average for business class but Austrian Airlines was superb with a dedicated business class kitchen below where the chefs came up and introduced themselves , the crew were amazing and the aircraft was spotlessly clean plus it was cheaper than flying “ The Spirt of Disappointment “ .
@@23Wolgan your welcome, as a former international tour guide I always look at the bigger picture with flights , looking for better possibilities with different routes and airlines . One thing I really appreciated getting as a free bee was a complimentary Thai massage at Bangkok airport for flying with Thai Airlines business class . Really helps when your a 6 footer with a bad back .
A few years back I made two Qantas return flights; one was Brisbane-LA return, and the other from Brisbane to Auckland return. The LA flight was an opportunity to fly in the upper deck of a 747 before they were retired. The NZ flight was on a Jetconnect plane with a lousy, broken J class seat. The return flight was on an Emirates A380 with their lie flat bed. Service was very inconsistent on all flights and were bad enough to swear me off Qantas permanently. Emirates, Singapore, Etihad, Qatar and JAL became my choice for flights to Europe and Air NZ for trans-Pacific flights. Virgin have never let us down on 1-2 hour flights south. Qantarse now has a shocking reputation with pricing, delays, illegal sackings and stepping in with the Qatar flight debacle and the Voice referendum. I'll never step on board a QF plane again.
I flew QF2 from Singapore to Sydney economy class a couple of weeks ago. I was unimpressed, particularly with the food and IFE choices and headphones. There are better airlines out there at similar prices.
They definitely need to upgrade their IFE! QF is actually a rare full service carrier with food portions reduced and full meal trays replaced to a single dish to supposedly reduce waste. Our money gets better value somewhere else that's for sure!
I flew with Qantas business last month from Jakarta - Melbourne on the A330 and had to admit the food was very average. Especially when I just flew with Turkish Business where they had a dedicated chef in Business class. Qantas need to improve their dramatically.
Now that you mention it, I totally agree. Thinking back to my experience with Turkish few months back, although it was an older plane but the service and food was impeccable! I was served a proper 3 course meal on a 3 hour flight. Turkish really topped it for me!
I went off Qantas in the late 1990's after flying British Airways, American and Lauda. It's been the same with the attendant button since then, even in business class. Don't even think about it in economy.
Same here, I am an Ozzie and used Qantas regularly, however, I gave up on them 2 years ago due to crappy food and service. Never again. Qantas has become the Judas to the Australian people. Only fly now with Singapore Airlines, up price, but worth every penny.
Yeah with Singapore airlines there's consistency. I wouldn't say all of my Singapore air flights are exceptional but worth the price and at least no surprises!
I flew QF Singapore to Perth earlier in the year in business and it was basically the same but no PJs! Then they push the plant based option by having it first on the menu then only had, I kid you not, 4 of the chicken option for the entire 28 seat business cabin. I was in row 3 and they had ran out by the time they got to me. Subpar is right
Sorry to say it but I flew QANTAS for work for 30 years. Now self employed this year I’ve done business class to Japan JAL (one leg back was Singapore Brisbane on a QANTAS flight and it was like premium eco at best), Business Class to HK on Singapore airlines and surprisingly Jetstar “business class” to Narita was the best service so far.
Ohh wow so you're saying the Jetstar business class you experienced was better than Singapore air and JAL business class?! That's something I'd like to try too!
Flown back from SG to SYD last week, entire flight has no entertainment system due to some technical issue. Got an email said "please bring your own device with material for viewing onboard." Horrible, does not offer anything except a "oh sorry, please talk to the person next to you".
That's a long flight without entertainment! I assume you got to know your seat neighbours pretty well by the end of the flight? Well I got on a QF flight with no catering last night but lucky I was prepared so stuffed my face beforehand and happy it got me home. 😂😂
@@navsky no catering? that's crazy. well lucky for me it's a night flight I can just force to sleep, but 8 hours without entertainment really feels like im back in 1998.
Hard to believe that Qantas has gone from one of the World’s best long haul airlines to near the bottom of the pack. I’m not particularly fussed about food on board, however what was shown here is in reality Premium Economy. I’m amazed about the poor service, good product there doesn’t cost extra to the airline but bad can cost them business. It’s been some time since I flew Qantas Business Class however on the strength of this review I won’t be in a hurry to go back.
Qantas just can't compete anymore regardless of how well they market their product. It also feels like they're not fussed about customer satisfaction because they'll make money either way 🤷🏻♂️
I probably had a better meal choice on SQ economy but my recent flight from Singapore to Brisbane, the cabin lights were on 5 hours of the 6:30 flights due to 2 meal service given me no sleep at all on a red eye flight. I understand that it is very hard to have a real balance between meal and sleep on a mid haul flight like this. I will be on QF2 from London to Sydney on J, I would rather have a good meal at the lounge then sleep onboard. Flat bed is also the most important factor in business class.
BTW QF need to have more choice of make up mid flight snack to tailor for someone waking up mid flight and is hungry. QF2 from London definitely has better meal than this leg due to a longer 13 hours flight.
I wasn't really planning that far ahead when I was getting on this flight, otherwise I would have eaten properly before getting onboard. All part of the experience so I would know for next time.
Agree with the choice of mid flight snacks. I'm not a big fan of cookies or whole fruits so I wouldn't even go there. The small collection of snacks sitting in a such nice onboard lounge just looked so sad.
I’m an Aussie too and will never fly QF long haul/international. My SQ experience in economy was leagues ahead of the QF service rated in this video. Same with Thai. The “Spirit of Australia” is shattered which is a real pity. Thanks needs to be piled on the management of QF, especially it’s previous CEO who prioritised shareholder value above all else, including the wonderful team at QF. The lack of personal service highlighted in this video is a result of the QF management cost cutting strategy. It appears staff are completely disgruntled and the disease is only spreading. I share a broad view that it’s not going to get better any time soon. The incoming CEO has very tiny shoes to fill so has a great opportunity to turn QF around. I’m not holding by breath, though.
You're so right. Any economy experience could surpass this overpriced business class product, and it's a shame to see a prominent airline degrade itself to such a substandard level. Fingers crossed!!
Not sure I understand the gripe about the food. The menu has a choice of 4 main meals, cheese plate, panna cotta or ice cream for dessert. The breakfast menu had fruit, yogurt and croissants on it. All of which you could have ordered. Seem like a good variety there.
Completely agree. What did you expect to receive when you ordered ice cream? Do you expect hand scooped gelati or something? Same goes for the sandwhich, even though it didn't look very nice, the hot meals would have been more substantial
I get that the menu was extensive and I acknowledge that I had misunderstood and could have ordered more. In my personal experience, by ordering the "main" selection, it usually comes with all the sides. Eg. Bacon and eggs for breakfast usually comes with side of yogurt & fruit. It's just not the case in this instance and once I realized it, I didn't feel comfortable asking for more.
Sandwiches are budget airlines food. Next they will be dispensing from a food trolley and you will have to pay extra for your sandwiches, crisps and can of softdrink.
Live in Germany and have flown via Singapore 3 times to Australia in business class. Twice all the way with Singapore Airlines, which is superb, and once with Lufthansa to Singapore and then with Qantas to Melbourne and it was OK, not as good as Singapore of course,but cheaper. I´ve flown a lot within Australia with Qantas or one of its subs there and my experience with them is certainly favorable.
That's good to hear! There are times where they just get it right and I definitely have personally experienced it. Guess it's a matter of consistency for them 👏🏻👏🏻
I just saw this flight review. Service is better in economy. No wonder people are changing airlines. Those meals were disgraceful and shameful. I'll be sticking to other airlines. Not worth the money. Great review. Thank you. 👍
Know what you mean , flew the “ Spirit of Disappointment “ from Hobart to Perth business class . The crew were a cranky , rude bunch with the only meal served was one manky sandwich served in a Mac Donald’s style box , total bs for business class .
You got a box in business class??!! The cranky and rude part is the reason why I avoid or at least try to minimize any conversation with the crew. You'll never know what you're gonna get.
@@navsky , Yep one miserable sandwich served in a white Mac Donald’s style box , for what you pay to fly Qantas it should be a fine dining experience . Yes the crew were quite cranky for whatever reason and I got berated by what I think was the lead stewardess for asking if that was all I was going to get for dinner ! .
Great report! I will be flying on the same seat (13K) from SYD-SIN on QF1 in 4 months time. How is the engine view? I ask because I am avgeek and would like to capture the engines well during take off (Thankfully QF1 departs around 1830 so it won't be very dark, as its summer time)
That's exciting! So 13K is good if you just want to get a view of the engine but you'll get better angle on the camera from 14K or 15K. The catch is - 14K has no privacy and 15K is in front of the lavatory 😅 Let me know how you go!!
I'd like to add my personal favourite in there. People are so moody (angry). You go into a cafe and pay $25 for coffee, eggs on toast and attitude. I think its in the water.
I d have to mostly agree with that, although I go to two cafes here in Brisbane on a regular basis and the service is excellent. That's out in the suburbs though. Plenty of crap service in the inner city areas.
Were any welcome (predeparture) drinks, or predinner drinks offered? The salt & pepper in sachets is a bad sign & an insult to any Business Class passenger. Note the word "class" as the impression I get is that there was very little class in their product (I've seen better meals in cafes) or from the cabin crew. I've noticed a lot of airlines seem to be adopting a "pay more, get less" policy to their product these days. As anyone else had this experience?
Welcome drinks yes. Good pick up on the salt & pepper 🤣🤣 I think there are enough travellers out there to disappoint so even if none of them comes back, there'll still be new ones jumping onboard to find out for themselves. That's why airlines can afford to spend more on marketing and less on improving the product.
I can just hear the QF spin......"we anticipate business passengers to eat in the lounge before their flight so when they board they can sleep" Would the crew have given you something else if you asked? Looked like the service was lacking on this flight.....much like the catering lol. To think this flight costs in excess of 2500 aud! Safe travels :)
Yes - who would've though we must eat up at the lounge before the flight as we should sleep and leave them alone. To be honest, I avoid speaking to any QF staff because you'll never know what mood they're in and I'm not about to ruin mine. Years ago, I once asked for more food and was judged for asking. Never would I ever again, now I just keep to myself 🤣🤣
Interesting. 2 weeks ago we flew on the 2 from LHR to SIN (then the 36 from SIN to MEL). We were in premium economy which on this particular A380, is on the upper deck down the back and behind one business class section. Service-wise, it was good. FAs were nice to deal with. Question: I understand that ex-LHR flights are staffed by UK based people (ie. British). As we didn't fly SIN-SYD I'm wondering if they use Aussie cabin crew for that leg. If so, maybe there is an issue there. But then, the Aussie crew on the 36 were also great to deal with.
I think the issue with Qantas is inconsistency. Personally I've experienced horrendous to brilliant service on their flights so it's really a matter of luck of who you get. 🤷🏻♂️
Could not agree more! Totally underwhelming QF Business from Sydney to BKK and back, after and before Emirates trips to Europe and back. I too was asked to review the flight, and gave my honest opinion, probably similar to yours, or even worse, ticked the box for a contact, and haven't heard anything from them in 5 months>. So, not only are they dropping the ball, but show no sign of wanting to explore options to pick it up. We can only hope new blood realises there are huge problems, and uses some of the record profits to improve, not just pay them extra 'bonuses'.
You're being too tough comparing Qantas with Emirates. 🤣🤣 I'm starting to wonder if they actually staff their customer feedback team. No one's ever heard back from them! I lodged a complaint last year because they overcharged me and never heard back from them too.
I'm sure they just ignore any adverse comments. I've complained several times, and had a call back only once, in which they tried to justify their bad service. My daughter works ground staff for them in Adelaide, and they still don't want to know about the problems. Asking for feed back is the very best way to get suggestions for improvement.@@navsky
My first flight was on BA in 1961 Hong Kong to Sydney. Price 600 Pounds, we had to dress for the flight, me in my Merchant Navy whites, everyone else in semi formal attire. We were served Champaign in the lounge before boarding. On board seating was like arm chairs, (remember when arm rests were padded) Food and service was incredible. Since then, it has slowly been downhill. The main reason maybe that in those days marketing people ran the airline and passengers were number 1. Today run by (Irish) bean counters who have the investor as number 1. Recently I did the same flight with SQ, same story. Not long ago did a similar voyage with Garuda. Food was same quality; however cabin staff were the best.
Travel has come a long way and needs of the passengers have definitely changed too. It's good that travel has become affordable but also means service is affordable 🤷🏻♂️
I left in 2000 having had the the pony tail hero in catering for awhile . I will stand for staff who I worked with in the 90's & onto 2000. It is a shame to see things as they are now.
It used to be a premium brand where flying with Qantas is the 'fancy' thing to do. Now when I book with Qantas, I get a little anxious coz I'll never know what challenges I'll have to deal with 😵💫😵💫
No fluke indeed. Expertise and hard work has to go hand in hand. My view is a basic expectation when I get on a bus, it should arrive at the destination safely. When I put money in a bank, it should also be secure. 🤷🏻♂️
Safety is never ‘a given’. Hence why so many airlines have a shocking track record. When I fly, I base my selections on safety record and safety culture, not meal options.
QF is a bit of a hit n miss for me. The worst for me has got to be QF domestic where I'll have to block out my whole day coz I'll never know if I'll get there. 🥴
I feel bad reading about unpleasant qantas staff. Unfortunately they’re no longer looked after or payed well. It shows. The layoffs around covid, and the corporate greed of shareholders has completely wrecked what used to be an airline we Aussies were proud of. Very sad. I hope it swings back the other way, but I doubt it.
Qantas meal service really has really dropped in standard. A tub of ice or a chocolate bar do not a dessert make. What ever happened to hot towels and warm bread rolls ?
Ice cream and chocolate bar is usually what's handed out at the end of the meal in economy class. Must have saved a lot of money cutting down on service, quality and their food cart. 😁😁
I'm pleased that you addressed the issue of not understanding the menu during the flight recap section of your video. However, I would like to point out that there are still a few concerns with the captions and title. I travel this route several times a month, and your review does not align with my experiences. At 12:03, you mention, "that is all the food I'm getting on this flight," but later in the video, you showcase dessert, breakfast, and the lounge's snack selection. Furthermore, the menu you filmed, as seen at 08:38, clearly displays options for a mid-flight snack and breakfast. Regarding dessert, ice cream wasn't the sole choice available; according to the menu you filmed, you could have also chosen fruit, Panna Cotta, or a fruit plate. As for breakfast, while I understand that it may not have met your expectations, the menu indicates that you could have also requested yogurt, a croissant, fruit salad, or muesli. It's worth noting that, just like dessert, passengers in Business (or First) class can request multiple options; there isn't a one-choice policy for dessert or breakfast with Qantas. While I don't hold strong opinions about Qantas, I do value accurate reporting and dislike clickbait RUclips video titles. Although the crew could have been more responsive to call bells and explained their offerings better, it seems that there was a misunderstanding of the menu, resulting in a less enjoyable experience than you could have had. Additionally, this flight originates in London, with most passengers transiting through SIN. By the time passengers board the SIN-SYD leg, they have already received two full meal services and mid-flight hot snacks on the preceding sector. They also had the opportunity to dine in the lounge at SIN. While passengers joining in SIN may not have had the previous meals on the flight, they had the chance to use the lounge for dinner. The use of trays on these relatively short night flights aims to expedite service and allow passengers to rest before landing in Sydney at around 6 am. Daytime flights still provide the same service as seen in your QF81 flight between SYD-SIN. I want to reiterate that I'm relatively neutral about Qantas, but the sensationalism from RUclips airline reviewers is becoming very tiresome - I guess outrage sells. I can't help but wonder if your intention was to create a clickbait video to capitalize on QF's negative press and increase your views and ad revenue. While I commend you for acknowledging your mistake with the menu during the flight recap section, this aspect of your review is somewhat buried in the video. We all need to make a living, but let's strive for better content quality and accuracy.
Thank you for your feedback. I appreciate your time and perspective. I understand your point regarding my expectation of a more elaborate meal in Business Class. While there were meals served on this flight, my experience left me wanting for a more comprehensive dining experience, and I didn't feel comfortable asking for more. This video is a reflection of my personal experience on this particular flight, and my opinions are shaped by my past experiences with Qantas and other airlines. While there were snacks and breakfast, and I'm grateful for a safe journey to Sydney, the overall Business Class offering fell short of my expectations.
You are absolutely right in that the menu obviously indicates that there were more options. As such, I can only fathom that what had happened was either that: 1. One or more options were simply not available (yes that has happened on QF, they simply never loaded a particular option/s for whatever reason), or 2. The crew were not *that* forthcoming with explaining all the options and simply accepted whatever the author said they would have liked. I have unfortunately also encountered this with some crew on QF where they simply expect that you know what you want from the menu without bothering or wanting to explain what is actually available. I have found that with QF, you generally need to spell out to the crew exactly what you would like from the menu (and telling them you would like a plate of fruit, the ice-cream and the panna cotta is acceptable) when they come by to take your orders. This may be somewhat uncomfortable for some passengers especially if used to other airlines service, and makes the experience on QF not terribly premium because the expectation is that in a premium cabin, the crew should be explaining the options that are available to you.
@wenglock - thanks for your comment, you articulated it so well. Yes my mistake for assuming by ordering a "main" selection, there would be "sides" that comes with it. I mostly keep to myself and never ask for anything during flights so when it comes to being explicit with crew or asking for more, unless it's offered otherwise I'm just not comfortable asking for more food. I guess although I was less impressed with their meal service, at least the crew would've enjoyed serving me because I'm the type of invisible passenger and never needs their attention 🙂
My business claas flight with Qantas from Jakarta to Sydney was a bad one. Bad service, when I asked for another bottle of water the air stewardess rudely refused. Pyjamas was not given to many of us but some people got it. Its truly not worthwhile flying Qantas business class.
I've had some decent PE experience so don't worry! At least for PE price you'll probably get better food and you won't get the grumpy ones who usually work at the front 🤣🤣
QANTAS lounges are ironically a lot better overseas. QF 's JCL product has been very sad for a long time, even before COVID. And now with the cutbacks, it's even worse. I'll never ever pay money to fly them, all my flights on QF are 100% redemption. Can't imagine who would anyone pay so much money for such a shit offering. For such a so called premium carrier, they couldn't even be bothered to lay out white linens for meal service. I flew Philippine Airlines MNL MEL and it's featured in my channel. I received SO MUCH MORE from that airline than I ever did with QF. Just really a sad sad state with QF. I'm just sorry you actually paid for this flight!
I'd say it's cutting costs and the only team that's getting any budget would be marketing to build brand image but product has no substance whatsoever anymore. Yep, total waste of money but who would've thought it could get that bad! Ok learned my lesson 🥴
As an American, Qantas has been a blessing to fly. I understand a lot of Aussies have their gripes with Qantas, but I don't seem to get why. It's not to say Qantas is perfect, I strongly believe U.S JetBlue provides a far superior Business class experience for their domestic and international routes to Europe than Qantas has on it's domestic and International routes but it is still a good airline. Economy is more than comfortable enough for a 16hr flight to the U.S, although when I can spring for Business I do. I get it may not be as majestic as other airlines but the population of Australia is tiny, therefore their are far fewer flights an Airline can make and with the cost of everything else yeah it's a bit more expensive than it should be but I don't know how else anyone would expect Qantas to sustain profit. The only other airlines I can fly to Australia from the U.S is United and they're just as expensive if not more and well personally, it's way worse in my experience than Qantas.
Wow! That's insane. That was dinner- on a BC flight! And breakfast OMG. That was truly pathetic. That's worse than any economy I've done, even Qantas I have to say except...... We flew PER-LHR-SYD on Qantas PE in April May. PER- LHR was ok but QF2 coming back we had no morning meals due to an equipment failure. We were starving by the time we got to Sydney. We stopped at Maccas on the way home.
I remember flying Qantas on a 747 from Hawaii to Sydney back in 1981 and the meal was quite awesome.Was a big juicy steak and lovely tender whatever.After i finished the meal the steward guy asked me if I wanted another one to my surprise and of course I did.Got to admit the plane was not entirely full but the service then was super with friendly staff,etc.Now it's all just a dream I guess.What a shame.Haven't flown Q for about 5 years now and boy have they got some improving to do !!
I just flew in on QF12 from LAX - SYD, Business Class. This was the first-time flying Qantas since 2005 and I won’t be repeating it again. We had a similar experience with the crew, the passengers were an imposition, and they were quick to vanish. Food quality was average and minimal. I am glad this was a one-off flight with Qantas! They need some unrestricted competition in the Australian market and remove the political protections they seem to have. They need to fight for the business, improve dramatically or go bust! not have it handed to them on a silver platter.
You're so spot on! Imposition is the word! They're absolutely the protected species of Australia and nothing will improve unless competition is let in. I did SYDLAXJFK last year and trust me I'll never ever book with Qantas again after what I experienced with the connection. It still gives me anxiety just thinking about it. 😱😱
No, it wasn't partly your fault and it wasn't that you didn't understand the menu as you suggest at the end - the meal options were cheap, limited and terrible, especially for what is supposed to be business class. That chicken looked awful and Qantas should be embarrassed. They have really gone downhill, and what makes it worse is the A$2.5 billion in profit they delivered last year. It's obvious they no longer care about their customers and they're probably relying on corporate accounts whose staff have no choice but to fly with them...
Interesting you mentioned corporate accounts. I was flying domestic last week and during my 2 hours delay, I observed the lounge to be packed with 90% business travellers. The revenue stream is surly going strong!
I am LT GOLD and many different experiences over 40 years but never refunded full 10k hkd ticket in 2015 so was flying reg from HKG and then to China and surprisingly all Skyteam carriers there treated me well as elite so since 2015 flew 142 sectors and no Qf Just using my points as non rev and no expectations Safe travels
@@navsky Good Flew CZ TIANJIN MU OK SHANGHAI SCIHUAN HAINAN REGULARLY AND STAR SHENZHEN ALSO OK AND AIR CHINA EXCELLENT NONSTOP FROM DLC TO HKG ALWAYS EMPTY BUT FLEW OUTSIDE CHINESE AIRSPACE Also NH AND KE FROM DLC IN J AND F ALWAYS EMPTY BUT GREAT GROUND SERVICE BY THEM ALL. GOOD LUCK
To cabin crew Over 45 years I have seenany rude people to you but also some staff should not be in the job and we suffer too esp people who do not drink,not demanding and are quiet but if rest of cabin is full of staff we suffer and are ignored. QF crew know we are high level but ignore us and have been on flight with Alan Joyce and he got all the attention even though it is common knowledge he is disliked throughout the airline. I personally got upset when on SQ non rev QF crew treated staff terribly. I keep getting messages from QF on what they are going to improve butthey keep charging F to LHR 17k aud and JAL J /F is 10k aud....no brainer Guarantee Qf cabins full of upgrades and staff and JL KE AND SQ never upgrade to F
I used to fly QANTAS & QANTAS Domestic but after a trip to USA with Air NZ I switched over. I thankfully was in the pointy end as work paid for my travel but when you look at the latest poor efforts by QANTAS - the company needs an overhaul.
@@navsky ANZ were brilliant - from Economy to Business to First Claas - the staff were great, Sadly no more First Class but who could afford it now anyway ?
@@matthewbrown6163 Woah even first class, nice! 👏🏻👏🏻 Haven't been on Air NZ for a very long time to be honest, should plan a trip across the Tasman next year 👍🏻
@@navsky Pointy End No More as most are bums on planes - Economy - Premium Economy & Business. Y2k was all I did was fly to earn a dollar. Air NZ were a great long range airline & we flew often across the DETCH LOL - then off to LAX. Great Service from then
Wanted to try Qantas to Sydney but after viewing some videos perhaps would remain with singapore airline . Also the business class food in Qantas feels like premium economy class food on singapore airline . However I do love that they uses A380 in this route .
Just flew with these guys from NZ to Australia. The meal was revolting! Cold chicken breast on Quinoa, with a singular kit kat. Bizarre meal option. Who thinks of the menus?
After watching that, I'll stick with Emirates. I was never a fan of national airlines in Europe, after working in the middle and far east. I found Asian and some middle east carriers actually like passengers. Long haul on Eva Air was a pleasure with staff regularly coming through the aircraft with trays of soft drinks and I'm including economy. Japan Airlines took my shoes away after boarding Cairo and gave me slippers, shoes returned before landing at Heathrow polished.
Ohh wow! I'm impressed with those thoughtful details. On a long haul flight it's so good to have attentive crew and ones who are happy to be at work! EVA Air is definitely one on my list to try 👏🏻👏🏻
Hi, very interesting, I did the same flight, also in March from Singapore but to Brisbane on the awful 330 in business. We had the same blooooody awful chicken sandwich, both my wife and I agreed we should have had the prawn wonton soup. Our breakfast was just as bad, they messed my order up but at that point, I gave up and ate what I could. The 330 lay-flat beds have a "hump" in the middle so its uncomfortable so sleep in, the 380 is better. I do a lot of Qantas flights to/from Singapore mostly in Econ but sometimes in Business and you are right, the food is generally better down the back of the a/c, more choice and better tasting.
Unbelievable! I kept saying the Qantas lack consistency and it's hard to know what to expect but by the sound of it, we pretty much had the same disappointing experience. This business class experience was a total let down and waste of money. Could have bought myself a row of seats in economy and I would've had better and more food 🤷🏻♂️
Flew Qantas Perth to Singapore in BC last year. Was brilliant. Just got back from doing Perth to Brisbane BC. I really wish they would stop jamming us into 737's. Its awful. Going over the breakfast was disgusting. Coming back dinner wasnt too bad. But you can see the cost cutting. All on one tray. No entree which they use to do pre covid. On both flights cabin crew were brilliant. But for the 5k it cost me, i could have flown Singapore to Europe return in BC on Emirates. I honestly dont get why its so expensive. But i will still fly the Perth Singapore route in either BC or economy on Qantas rather than Singapore. If up the front the seats on Singapore are so hard they make it impossible to sleep. Down the back, the 3 4 3 seat config i hate. I travel with just hubby and hate ending up in the middle seat sharing it with others. Qantas 2 4 2 is much better to me.
Thanks for sharing! I think we're just seeing so much inconsistencies with Qantas, every leg has its own flavour! Well, it's the price we pay for safety and execs. I think they've cut cost everywhere else. Good point regarding the aircraft config. 3 4 3 is a nightmare to maneuver!!
I went with Qantas to London via Dubai, all I got in 15 hrs was Turkish sausage roll, Dubai to London the breakfast was half from you used to get. Used to very small fruit salad 2 bits and it’s gone and small very small cooked breakfast. My flight you get one or the other .
Should of been on my flight back from London, updated flight is on time , get to Heathrow they cancelled the flight from Singapore to Sydney. Got to spend 18hrs in Singapore. Or take a flight to Melbourne, which I did , but they give you 30 mins at Melbourne to get to your flight to Sydney. Played me about so much in Melbourne I missed 5 flights to Sydney , then finally arrive they lost my case
Hit and miss. I flew that route in opposite direction in August. Food and service amazing. Prawn salad entree, beef fillet for a main and caramel choc dessert in a glass. Then a quiche for the smaller 2nd meal. Couldn’t fault it.
BC on board experience is better on many cheaper airlines . It’s Joyce’s Ryan air model skimping and demoralised staff. The new ceo has a lot of work to fix things . Melbourne international business lounge needs a complete refit as an e.g . She should ride anonymously with qf and competitors to see the difference herself. Plus it’s 30 mins plus to call them , if you fly qantas MAKE SURE you have international roaming with unlimited talk time .
Another Aussie here. Don't fly internationally much anymore but back in the day Q was top notch. How did we let it get this bad? Flew an Emirates/Q codeshare about 5 yrs ago to Europe and the real time comparison between the two airlines (before Covid) was stark. EK is so much better and these days when I fly I stay away from Q at all costs. A pity.
Yeah if I were to take 8 sectors, I wouldn't risk it with QF as something is bound to go wrong and you'll end up trying to figure everything out all by yourself with no QF ground staff/rep insight - just speaking from experience 😭😭
I do not fly Qantas anymore and this report is the reason, why they have completely lost the plot, they are so inferior in there product it beggars belief it will be a awful long time before I travel with them ever again,
I used to use them often when I had to work in Asia. Terrible service, crap food, unreliable tech, arrogant attitudes. Qantas domestic used to be good 10 years ago. International has been crap for a long time.
I believe all most all the big airlines have cut back on the quality of the food , I recently flew from UK to BNE . First part of the flight was Lufthansa to Singapore the food was bad , next flight was Qantas to Brisbane. And again the food was bad not only that the flight was a night flight , we got a meal not long after takeoff and that was it no breakfast or drinks ! Before landing ! Qantas quality and normal high standards have all but gone !
You're spot on. We're are feeling the cut back but on the other hand Qantas (and all the big airlines) is still actively marketing their new menu, collabs with celebrity chefs and all the gimmicks. However, based on my experience with all these airlines, Qantas has definitely gone downhill the most 😑
I feel like Qantas trade heavily on a reputation from decades ago. Their hard product is good, but customer service is appalling. I'm a Qantas Frequent Flyer member, and would love to fly them more internationally. However they are expensive and the Asian and Middle Eastern airlines have them whipped on all fronts. Would love to have to a national airline to be proud of like SIA.
Spot on! I am in the same position. As a QFF for many years, it make sense for me to continue my hard earned status for the benefits but with the price and quality I have slowly shifted over to SIA in the past 2 years.
All my qantas flight have been nice. The food i find not very inclusive. Kids flying with qantas would definitely not eat anything. The seats are usually comfy. I find the a330 is also getting old the cabins are getting outdated and the maintenance conditions aren’t good. The 787 is definitely there best aircraft its fairly new and the seats are so comfortable! The international legs have better food. I think qantas still have a chance but i will stick with them. If they dont become better i would chose another fairly nice airline like virgin Australia or fly with Singapore airlines to places in Asia.
The issue with all Australian Corporates is the Boards, who is on them and who they ultimately answer to. Australia was identified many years ago as a resource rich and laconic democracy that could be easily manipulated and stripped of its assets and income.
You were lucky. Qantas offloaded me from the direct Singapore flight. I spent all day getting to Singapore via Denpasar. With a 5 hour layover there. Never again
Qantas is no longer the Australian national airline it’s Australia’s national disgrace….stupidly over priced…..budget airline at a very premium price. I hope with the changing of the board and finally Alan Joyce leaving Qantas can make changes and earn back some respect.
Thx for the review. I've been so wanting to fly the refitted A380 post Covid but the schedules from Melbourne don't really allow for it. I had exactly the same issue on QF 93 to LA earlier this year. No drink service, slow response times, poor food, indifferent staff. They've had the guts ripped out of them plus they've done so unethical and illegal stuff to increase profit with ground staff too. They have taken their loyalty program for granted for far too long.
I'm a platinum FF with QF. Fly international every 6 weeks. It's easy to kick someone when they are down. My company always has someone flying, we dropped them around the same time you did this video. Even the US airlines are streets ahead of Qantas these days and mostly 20-40% cheaper in Business or First. It's sad reality as you want to support your country's national carrier, but Qantas at the moment are just out of play and out of touch. Further I am shocked, but then somewhat grateful, people are not trying the others as you will get way more for less. Sad really 😢
I think it is still natural for Aussies to fly Qantas as their first choice hoping for the experience of their lives. They have disappointed enough travellers but more are always starting their first journey or at the life stage of flying their way into that mysterious Qantas Lounge. There are many other options much cheaper and better quality out there but it's not widely known to the less frequent travellers unless they do their homework. 🤷🏻♂️
Welcome to Easyjet service at high prices. I switched away from QANTAS to Singapore Airlines 25 years ago due to poor service. Up until the Wu Flu pandemic Singapore Airlines was very good but I hear that they are no longer a "great way to fly" also.
I think Singapore still delivers consistency so at least there's no surprises. Definitely room to get back to pre-pandemic quality but I've mostly been satisfied with it.
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
I am an Aussie and will never fly Qantas again after constant bad flights, poor service and food. Qantas is a very expensive airline to book and even though they get many complaints within Australia, nothing ever improves.
I totally agree with you. I travel frequently on QF domestic as well and every time I'm just there hoping for the best. Hoping it won't delay or at the very least for it to depart on the same day. Not to mention avoiding contact with QF crew because you'll never know what mood they're in. And if I ever make the mistake of checking in my bag, I wish it all the best! 😂😂
Yep i totally agree...
Absolute disasterclass of an airline.
I went out of my way to fly SQ to Bali from Australia this year. Nicer planes, better service, lower prices, superior customer experience.
Avoid Qantas at all costs. It needs to be nationalised
if me and my wife flew bus to Uk from Perth it would be $32k, buy a car for that
😱😱
I worked as a Ground engineer at Qantas in the 80's when John Menadue was the CEO. A Chief Executive that cared for his staff and the airline customers. When I flew on other airlines and the cabin staff found out I worked for Qantas, a majority of them would tell me that working for Qantas was their dream job. We need more people like John Menadue running airlines and less people like Alan Joyce and his crew.
Thanks for sharing! Must've been an amazing experience working for them back then. 💯
Hi GilbertMoyes… I’ll never forget Menadue also….. he endeared respect from all staff at MEL Airport where I worked in Customer Service in the 80s also… he was the 1st to give all QF Staff an annual bonus payment & he was always approachable … you wanted to work for him/with him.. I recall receiving a monetary bonus also for a Staff Suggestion to speed up the huge and log-winded manual boarding of our 747s with their 16F/16J/401Y seating config .. reduced it from 45mins to 34mins thus giving us more leeway for ontime departures … but unfo he was moved on by the board after 3 yrs..… staff acknowledgement was not their strong point.
Cheers
@@UpAndAway55, I remember working under the wing of a 747 at Mascot, turning round and seeing John, sleeves rolled up tie undone asking how it was going and if I needed anything. He was a boss you wanted to work for. You could also from time to time find him in the cafeteria having lunch and chatting with the ground crews and office staff.
My uncle was a ground engineer in the 80s too. He loved working for Qantas. I have seen Qantas deteriorate in my lifetime. I now fly Emirates or Singapore Airlines. Joyce was a terrible choice for CEO.
I gave up on Qantas after a terrible flight to Sydney from Johannesburg last September. Slapdash service and inedible food for 10k return business class. Never again. I've switched my loyalty to Singapore Airlines. I travel frequently and this has cost Qantas 60k per annum.
I've started doing the same. In the meantime just going to empty out my QFF points.
@navsky Same! Just unloading 500,000 points on accommodation. Goodbye Qantas 👋.
The problem with Qantas was a CEO,Chairman & board looking after themselves instead of their customers & employees.
Let's hope things will change from here.
Looking after the fatcats
They won't - unless you go round to the CEO's house and have a 'stiff word with him'. @@navsky
Excellent and succinct report. Flew QF Business Melb-Lon return in April 2022.- never again. Took 40 minutes to check in at Melb. Seat divider didn’t work, took 90 minutes for meal service - even after Premium Economy was served. Advised that they had run out of champagne before the plane took off. Ran out of wine, offered economy wine instead. The only redeeming experience was the Quantas lounge at Heathrow . I responded to the standard Customer Feedback and invited them to contact me to discuss, but surprise ,surprise- no response. I got the impression that they couldn’t care less. This year I flew Singapore Business Mel-Lon return - a class above
Thanks for your comment! Sounds like you too paid a substantial amount to test your patience and tolerance. I also experienced the same with Customer Feedback when I made a complaint and no one ever called me back. I know I should voice it but I just don't have the time to sit on the phone when they clearly don't care 😒
As a platinum flyer, I would strongly recommend all the disappointed QF flyers, to insist that your travel agent to book you on a code share Qantas/Emirates flight. You get the QF points and status credits and get the Emirates service, food and proper care. As far as I am concerned that is all that matters.
It used to be 3 months by sailing ship. You're flying at 8 miles up in the sky and at 600mph and you're moaning about running out of champagne. I'll squeam and squeam until I'm thick.
Great report! Yeah We flew QF business to Manila September 2022, and experienced similar limited food options. No hot towel, no tablecloth, no mattress cover and running out of options from row 2. The crew though were attentive and friendly on both forward and return flights. There is definitely a lot more food offered in Emirates economy compared to QF business! hope the new boss understands she has a lot to do to get QF back where it used to be, a real quality airline!
Thanks for your comment! Funny you mentioned tablecloth. I deliberately left that out because if they laid it out, it would just make the sandwich and the green salad with Neil's vinegerette look sooo sad! I do feel for the new boss having to deal with all the backlashes of her predecessor. Hope it can only get better from here!
@@navskyfeel sorry for someone who will make MILLION$ PER YEAR OFF BONUSES NO MATTER HOW GOOD OR BAD THEY DO ? 😮
Alright so true! I take that back! 🤣🤣
The replacement CEO is a Joyce acolyte. Nothing substantial will change. It will simply spiral down as sales continue to drop.
Can totally relate. Recently flew Qantas BNE to SIN return in Business. Flight out (a day flight) was superb. The return flight (overnight) was diabolical. The food menu was very similar, and totally awful. I had that same breakfast roll and the bread was stale and rock hard. I expected proper meal service, and was very underwhelmed. I have had far nicer food in Economy on other airlines. The flight attentants could not care less, and when Qantas sent me a survey about the flight I gave them my honest and respectful feedback. Did they bother to reply or contact me? Nope. It's such as sad state for them at the moment, Alan Joyce ruined Qantas, and his new lackie will be just as bad.
Yeah I've had decent experience with QF day flights too but for overnight flights they're just punishing the passengers for having them working late shift. Maybe they should stick to day flights only. Close shop at 6pm so they don't even have to serve dinner. This flight made my other economy experiences seem so delightful.
Couldn’t agree more !
Hey didn’t they pay Neil Perry millions to makeover the food ??
If so he failed , had better food American in economy
Yep, those green salad and dressing are Neil Perry specials. 🤔
@@navsky very very special salad then lol
As an Aussie I’d love nothing more than to travel with our national carrier. Qantas was once a great airline, an airline we could be proud of. Now that Alan Joyce has left the building (hope the door didn’t smack him in the back of the head on the way out), hopefully the reputation of the airline can begin to turn back around. Hopefully the new CEO worries less about political, woke agendas and more about transporting passengers around the globe in comfort, on time, not hungry and with their luggage without having to re-mortgage their homes. Incidentally the last time I travelled abroad (Sydney to London) we flew with Vietnam airlines. Their business class product was not perfect but it was bloody good. Nice food, nice wine, lay flat beds and all in 2 year old 787s and less than half the price Qantas was quoting. I certainly doubt Qantas was more than twice as good.
I hope the door did smack him on the back of the head on the way out & gave him a kick up the arse as well.
I get what you're saying. There used to be a time Qantas was a premium brand representing quality of service and safety. Now it's a brand representing chaos.
You're not the first viewer commenting on Vietnam airlines! That's something I haven't tried and based on the positive comments here, I better give it a go!
Would look forward to your review on Vietnam airlines. I have just come back from a trip to Paris via Hanoi in cattle class. The crew were wonderful and looked after the passengers very well. It was a very good price compared to other airlines on the same route.
If that is Business Class, would hate to see Cattle Class. Alan Joyce destroyed Qantas, his whole goal was to reduce it to JetStar Standard, he achieved his goal spectacularly. As he rides off into the sunset with his $24m payout, what a bunch of mugs we are. I will never fly Qantas again.
I'm sure he won't be flying Qantas either!
I have not flown Qantas since Mr Joyce grounded the fleet around the world with 10000 of his customers so as to win a fight with his pilots.
From this and other reviews, it seems his attitude to customer service pervades Qantas to this day.
I'm sure not seeing any reason to try them again.
He will enjoy all up 170 million dollars for the years been Qantas CEO...😉
I'm a disappointed Australian who was once a loyal customer. Not now. If I had paid for Business Class I would have expected much better service and food. Next year we are intending a UK/Europe trip in Bsiness Class but Qantas will not be the airline for me. At this point Singapore Airlines is more likely the airline I will use.
Yeah, save yourself the grief. It's just another flight for Qantas but it's our hard earned money and much anticipated trip. Don't repeat my mistake 🥴
Try flying Thai too Bangkok then Austrian Airlines to Vienna all on business class .
Thai Airways was about average for business class but Austrian Airlines was superb with a dedicated business class kitchen below where the chefs came up and introduced themselves , the crew were amazing and the aircraft was spotlessly clean plus it was cheaper than flying “ The Spirt of Disappointment “ .
@@Aussiepete1962 Thanks for the information. I didn't think about Austrian Airlines. Nice info.
@@23Wolgan your welcome, as a former international tour guide I always look at the bigger picture with flights , looking for better possibilities with different routes and airlines .
One thing I really appreciated getting as a free bee was a complimentary Thai massage at Bangkok airport for flying with Thai Airlines business class .
Really helps when your a 6 footer with a bad back .
A few years back I made two Qantas return flights; one was Brisbane-LA return, and the other from Brisbane to Auckland return. The LA flight was an opportunity to fly in the upper deck of a 747 before they were retired. The NZ flight was on a Jetconnect plane with a lousy, broken J class seat. The return flight was on an Emirates A380 with their lie flat bed. Service was very inconsistent on all flights and were bad enough to swear me off Qantas permanently. Emirates, Singapore, Etihad, Qatar and JAL became my choice for flights to Europe and Air NZ for trans-Pacific flights. Virgin have never let us down on 1-2 hour flights south. Qantarse now has a shocking reputation with pricing, delays, illegal sackings and stepping in with the Qatar flight debacle and the Voice referendum. I'll never step on board a QF plane again.
You got it right. It's the inconsistencies that gets me every time. They're always full of nasty surprises!
I flew QF2 from Singapore to Sydney economy class a couple of weeks ago. I was unimpressed, particularly with the food and IFE choices and headphones. There are better airlines out there at similar prices.
They definitely need to upgrade their IFE! QF is actually a rare full service carrier with food portions reduced and full meal trays replaced to a single dish to supposedly reduce waste. Our money gets better value somewhere else that's for sure!
I flew with Qantas business last month from Jakarta - Melbourne on the A330 and had to admit the food was very average. Especially when I just flew with Turkish Business where they had a dedicated chef in Business class. Qantas need to improve their dramatically.
Now that you mention it, I totally agree. Thinking back to my experience with Turkish few months back, although it was an older plane but the service and food was impeccable! I was served a proper 3 course meal on a 3 hour flight. Turkish really topped it for me!
I went off Qantas in the late 1990's after flying British Airways, American and Lauda. It's been the same with the attendant button since then, even in business class.
Don't even think about it in economy.
You'd probably get told off or they'll slap your little fingers for pressing that call button! ☝️
Same here, I am an Ozzie and used Qantas regularly, however, I gave up on them 2 years ago due to crappy food and service. Never again. Qantas has become the Judas to the Australian people. Only fly now with Singapore Airlines, up price, but worth every penny.
Yeah with Singapore airlines there's consistency. I wouldn't say all of my Singapore air flights are exceptional but worth the price and at least no surprises!
I flew QF Singapore to Perth earlier in the year in business and it was basically the same but no PJs! Then they push the plant based option by having it first on the menu then only had, I kid you not, 4 of the chicken option for the entire 28 seat business cabin. I was in row 3 and they had ran out by the time they got to me. Subpar is right
That's them doing their part for the environment. Minimise our meat intake. Change to mysterious looking plant based alternative or just eat bread! 😂
Same with AKL to SYD and back. No alcohol was served except for beer. Food potions have been reduced by half.
They'll soon call this portion control some sort of healthy and clean eating 😆
I gave up on QANTAS years ago, I now fly Singapore air
Good choice 👏🏻👏🏻
Am flying exact same route in the future and have already decided to go with Singapore, your vid just confirmed my choice. Great vid.
Good choice! Thanks for your comment, enjoy your trip!
No turndown as staff too busy cackling in the galley
Sorry to say it but I flew QANTAS for work for 30 years. Now self employed this year I’ve done business class to Japan JAL (one leg back was Singapore Brisbane on a QANTAS flight and it was like premium eco at best), Business Class to HK on Singapore airlines and surprisingly Jetstar “business class” to Narita was the best service so far.
Ohh wow so you're saying the Jetstar business class you experienced was better than Singapore air and JAL business class?! That's something I'd like to try too!
Flown back from SG to SYD last week, entire flight has no entertainment system due to some technical issue. Got an email said "please bring your own device with material for viewing onboard." Horrible, does not offer anything except a "oh sorry, please talk to the person next to you".
That's a long flight without entertainment! I assume you got to know your seat neighbours pretty well by the end of the flight? Well I got on a QF flight with no catering last night but lucky I was prepared so stuffed my face beforehand and happy it got me home. 😂😂
@@navsky no catering? that's crazy. well lucky for me it's a night flight I can just force to sleep, but 8 hours without entertainment really feels like im back in 1998.
Hard to believe that Qantas has gone from one of the World’s best long haul airlines to near the bottom of the pack. I’m not particularly fussed about food on board, however what was shown here is in reality Premium Economy. I’m amazed about the poor service, good product there doesn’t cost extra to the airline but bad can cost them business. It’s been some time since I flew Qantas Business Class however on the strength of this review I won’t be in a hurry to go back.
Qantas just can't compete anymore regardless of how well they market their product. It also feels like they're not fussed about customer satisfaction because they'll make money either way 🤷🏻♂️
I probably had a better meal choice on SQ economy but my recent flight from Singapore to Brisbane, the cabin lights were on 5 hours of the 6:30 flights due to 2 meal service given me no sleep at all on a red eye flight. I understand that it is very hard to have a real balance between meal and sleep on a mid haul flight like this. I will be on QF2 from London to Sydney on J, I would rather have a good meal at the lounge then sleep onboard. Flat bed is also the most important factor in business class.
BTW QF need to have more choice of make up mid flight snack to tailor for someone waking up mid flight and is hungry.
QF2 from London definitely has better meal than this leg due to a longer 13 hours flight.
I wasn't really planning that far ahead when I was getting on this flight, otherwise I would have eaten properly before getting onboard. All part of the experience so I would know for next time.
Agree with the choice of mid flight snacks. I'm not a big fan of cookies or whole fruits so I wouldn't even go there. The small collection of snacks sitting in a such nice onboard lounge just looked so sad.
@@navsky I will update any improving for my business class QF2 in November here once I completed my trip.
I’m an Aussie too and will never fly QF long haul/international. My SQ experience in economy was leagues ahead of the QF service rated in this video. Same with Thai. The “Spirit of Australia” is shattered which is a real pity. Thanks needs to be piled on the management of QF, especially it’s previous CEO who prioritised shareholder value above all else, including the wonderful team at QF.
The lack of personal service highlighted in this video is a result of the QF management cost cutting strategy. It appears staff are completely disgruntled and the disease is only spreading. I share a broad view that it’s not going to get better any time soon. The incoming CEO has very tiny shoes to fill so has a great opportunity to turn QF around. I’m not holding by breath, though.
You're so right. Any economy experience could surpass this overpriced business class product, and it's a shame to see a prominent airline degrade itself to such a substandard level. Fingers crossed!!
Not sure I understand the gripe about the food. The menu has a choice of 4 main meals, cheese plate, panna cotta or ice cream for dessert. The breakfast menu had fruit, yogurt and croissants on it. All of which you could have ordered. Seem like a good variety there.
Completely agree. What did you expect to receive when you ordered ice cream? Do you expect hand scooped gelati or something? Same goes for the sandwhich, even though it didn't look very nice, the hot meals would have been more substantial
I get that the menu was extensive and I acknowledge that I had misunderstood and could have ordered more. In my personal experience, by ordering the "main" selection, it usually comes with all the sides. Eg. Bacon and eggs for breakfast usually comes with side of yogurt & fruit. It's just not the case in this instance and once I realized it, I didn't feel comfortable asking for more.
@@navsky I understand, but honestly I wouldn't feel bad asking for more. Even in economy if you are still hungry, I'd ask if I can have something else
Sandwiches are budget airlines food. Next they will be dispensing from a food trolley and you will have to pay extra for your sandwiches, crisps and can of softdrink.
@sandybottom6623 LOL Just like how they bundle it in 7-11 🤣🤣
Live in Germany and have flown via Singapore 3 times to Australia in business class. Twice all the way with Singapore Airlines, which is superb, and once with Lufthansa to Singapore and then with Qantas to Melbourne and it was OK, not as good as Singapore of course,but cheaper. I´ve flown a lot within Australia with Qantas or one of its subs there and my experience with them is certainly favorable.
That's good to hear! There are times where they just get it right and I definitely have personally experienced it. Guess it's a matter of consistency for them 👏🏻👏🏻
With Vanessa at the helm, things will be worst than when Mr Rainbow was CEO. She has no clue at all
🤣🤣
It's a useless airline.
I just saw this flight review.
Service is better in economy.
No wonder people are changing airlines.
Those meals were disgraceful and shameful.
I'll be sticking to other airlines.
Not worth the money.
Great review. Thank you. 👍
Thanks for watching! Yep, totally not worth the money. Learned my lesson!
Know what you mean , flew the “ Spirit of Disappointment “ from Hobart to Perth business class .
The crew were a cranky , rude bunch with the only meal served was one manky sandwich served in a Mac Donald’s style box , total bs for business class .
You got a box in business class??!! The cranky and rude part is the reason why I avoid or at least try to minimize any conversation with the crew. You'll never know what you're gonna get.
@@navsky , Yep one miserable sandwich served in a white Mac Donald’s style box , for what you pay to fly Qantas it should be a fine dining experience .
Yes the crew were quite cranky for whatever reason and I got berated by what I think was the lead stewardess for asking if that was all I was going to get for dinner ! .
"...I got berated by what I think was the lead stewardess for asking if that was all I was going to get for dinner !"
Great report! I will be flying on the same seat (13K) from SYD-SIN on QF1 in 4 months time. How is the engine view? I ask because I am avgeek and would like to capture the engines well during take off (Thankfully QF1 departs around 1830 so it won't be very dark, as its summer time)
That's exciting! So 13K is good if you just want to get a view of the engine but you'll get better angle on the camera from 14K or 15K. The catch is - 14K has no privacy and 15K is in front of the lavatory 😅
Let me know how you go!!
@@navsky Yeah makes sense! Exactly why I avoided 14K as it was closer to the aisle and 15K due to the lavatory! Hoping for the best :)
This is basically a low-cost company. As pretty much anything is Australia. Overprice, poor service, under qualified people.
I'd like to add my personal favourite in there. People are so moody (angry). You go into a cafe and pay $25 for coffee, eggs on toast and attitude. I think its in the water.
I d have to mostly agree with that, although I go to two cafes here in Brisbane on a regular basis and the service is excellent. That's out in the suburbs though. Plenty of crap service in the inner city areas.
Yeah exactly, thanks for pointing it out! Why are people so angry in the city??!!
Were any welcome (predeparture) drinks, or predinner drinks offered? The salt & pepper in sachets is a bad sign & an insult to any Business Class passenger. Note the word "class" as the impression I get is that there was very little class in their product (I've seen better meals in cafes) or from the cabin crew. I've noticed a lot of airlines seem to be adopting a "pay more, get less" policy to their product these days. As anyone else had this experience?
Welcome drinks yes. Good pick up on the salt & pepper 🤣🤣
I think there are enough travellers out there to disappoint so even if none of them comes back, there'll still be new ones jumping onboard to find out for themselves. That's why airlines can afford to spend more on marketing and less on improving the product.
I can just hear the QF spin......"we anticipate business passengers to eat in the lounge before their flight so when they board they can sleep"
Would the crew have given you something else if you asked? Looked like the service was lacking on this flight.....much like the catering lol.
To think this flight costs in excess of 2500 aud!
Safe travels :)
Yes - who would've though we must eat up at the lounge before the flight as we should sleep and leave them alone.
To be honest, I avoid speaking to any QF staff because you'll never know what mood they're in and I'm not about to ruin mine. Years ago, I once asked for more food and was judged for asking. Never would I ever again, now I just keep to myself 🤣🤣
Really nice video production! :D
Thanks for your comment! Glad you enjoyed it 😊
2 toasted sandwiches in business on a 8 hr flight second one plonked on a tiny plate there joking aren’t they
They seem pretty serious 🤣🤣
I flew SQ231 A380 Bus class from Sin-Syd recently. The lobster was excellent as always. Chicken sate on my outbound was fantastic.
Show off. Lobster? Maybe I am happy with just eating lots of bread. 🤣🤣
@@navsky if it makes you feel any better SQ doesn’t give amenity kits
It's available on request. But @navsky doesn't like to talk to crew so he's not getting one 😂😂
🤷♂️🤷♂️
14:40 Don't they give you a tickable breakfast menu any more (before you go to sleep)? You used to be able to choose anything.
It wasn't given to me or on my seat for this flight so not sure if it's still available. Otherwise I would've ticked more 🤣🤣
✈Awesome flight review there NavSky, have already subscribed incl bell alert., a big hi to you from me in New Zealand
Thanks for the sub! Welcome and stay tuned for more travels! You know you guys have the best hokey pokey ice cream 💯 go have some!
Interesting. 2 weeks ago we flew on the 2 from LHR to SIN (then the 36 from SIN to MEL). We were in premium economy which on this particular A380, is on the upper deck down the back and behind one business class section.
Service-wise, it was good. FAs were nice to deal with.
Question: I understand that ex-LHR flights are staffed by UK based people (ie. British). As we didn't fly SIN-SYD I'm wondering if they use Aussie cabin crew for that leg. If so, maybe there is an issue there. But then, the Aussie crew on the 36 were also great to deal with.
I think the issue with Qantas is inconsistency. Personally I've experienced horrendous to brilliant service on their flights so it's really a matter of luck of who you get. 🤷🏻♂️
Could not agree more! Totally underwhelming QF Business from Sydney to BKK and back, after and before Emirates trips to Europe and back. I too was asked to review the flight, and gave my honest opinion, probably similar to yours, or even worse, ticked the box for a contact, and haven't heard anything from them in 5 months>. So, not only are they dropping the ball, but show no sign of wanting to explore options to pick it up. We can only hope new blood realises there are huge problems, and uses some of the record profits to improve, not just pay them extra 'bonuses'.
You're being too tough comparing Qantas with Emirates. 🤣🤣
I'm starting to wonder if they actually staff their customer feedback team. No one's ever heard back from them! I lodged a complaint last year because they overcharged me and never heard back from them too.
I'm sure they just ignore any adverse comments. I've complained several times, and had a call back only once, in which they tried to justify their bad service. My daughter works ground staff for them in Adelaide, and they still don't want to know about the problems. Asking for feed back is the very best way to get suggestions for improvement.@@navsky
I flew them in 1997 around the world and again in 2006 lhr-bkk. Twas soo good in economy, and better food than that !
Not the same anymore 🥴
My first flight was on BA in 1961 Hong Kong to Sydney. Price 600 Pounds, we had to dress for the flight, me in my Merchant Navy whites, everyone else in semi formal attire. We were served Champaign in the lounge before boarding. On board seating was like arm chairs, (remember when arm rests were padded)
Food and service was incredible. Since then, it has slowly been downhill. The main reason maybe that in those days marketing people ran the airline and passengers were number 1. Today run by (Irish) bean counters who have the investor as number 1. Recently I did the same flight with SQ, same story. Not long ago did a similar voyage with Garuda. Food was same quality; however cabin staff were the best.
Travel has come a long way and needs of the passengers have definitely changed too. It's good that travel has become affordable but also means service is affordable 🤷🏻♂️
I left in 2000 having had the the pony tail hero in catering for awhile . I will stand for staff who I worked with in the 90's & onto 2000. It is a shame to see things as they are now.
It used to be a premium brand where flying with Qantas is the 'fancy' thing to do. Now when I book with Qantas, I get a little anxious coz I'll never know what challenges I'll have to deal with 😵💫😵💫
Besides the food and everything else the one thing they have is a incredible safety record
Although safety is a given, I do appreciate them getting me around safely.
I would never say safety is a given, their safety record is no fluke
No fluke indeed. Expertise and hard work has to go hand in hand.
My view is a basic expectation when I get on a bus, it should arrive at the destination safely. When I put money in a bank, it should also be secure. 🤷🏻♂️
Safety is never ‘a given’. Hence why so many airlines have a shocking track record. When I fly, I base my selections on safety record and safety culture, not meal options.
The food looks like carb heaven, but very poor for business class. Shame to see Qantas like this.
Yeah. Cost cutting trying to fill us up with just bread. It's a very limited offering for biz class for sure 😒
As an aussie who has flown qantas MANY times, i can say this is the worst ive seen. every flight ive been on has been how i expect it.
QF is a bit of a hit n miss for me. The worst for me has got to be QF domestic where I'll have to block out my whole day coz I'll never know if I'll get there. 🥴
The Service in Business Class with Virgin is better.
I still gotta try out Virgin! 👏🏻👏🏻
The cleanliness and presentation on that buffet lounge is just perfect!
I know! Should have eaten a proper meal at the lounge 😔
I feel bad reading about unpleasant qantas staff. Unfortunately they’re no longer looked after or payed well. It shows. The layoffs around covid, and the corporate greed of shareholders has completely wrecked what used to be an airline we Aussies were proud of. Very sad. I hope it swings back the other way, but I doubt it.
I think it'll take some time before any changes kick in - if any.
Qantas meal service really has really dropped in standard. A tub of ice or a chocolate bar do not a dessert make. What ever happened to hot towels and warm bread rolls ?
Ice cream and chocolate bar is usually what's handed out at the end of the meal in economy class. Must have saved a lot of money cutting down on service, quality and their food cart. 😁😁
Love how you can hardly hear the engines and thank god you can still shoot up in the lavatory!!
🤦♂️
I'm pleased that you addressed the issue of not understanding the menu during the flight recap section of your video. However, I would like to point out that there are still a few concerns with the captions and title.
I travel this route several times a month, and your review does not align with my experiences. At 12:03, you mention, "that is all the food I'm getting on this flight," but later in the video, you showcase dessert, breakfast, and the lounge's snack selection. Furthermore, the menu you filmed, as seen at 08:38, clearly displays options for a mid-flight snack and breakfast.
Regarding dessert, ice cream wasn't the sole choice available; according to the menu you filmed, you could have also chosen fruit, Panna Cotta, or a fruit plate.
As for breakfast, while I understand that it may not have met your expectations, the menu indicates that you could have also requested yogurt, a croissant, fruit salad, or muesli. It's worth noting that, just like dessert, passengers in Business (or First) class can request multiple options; there isn't a one-choice policy for dessert or breakfast with Qantas.
While I don't hold strong opinions about Qantas, I do value accurate reporting and dislike clickbait RUclips video titles. Although the crew could have been more responsive to call bells and explained their offerings better, it seems that there was a misunderstanding of the menu, resulting in a less enjoyable experience than you could have had.
Additionally, this flight originates in London, with most passengers transiting through SIN. By the time passengers board the SIN-SYD leg, they have already received two full meal services and mid-flight hot snacks on the preceding sector. They also had the opportunity to dine in the lounge at SIN. While passengers joining in SIN may not have had the previous meals on the flight, they had the chance to use the lounge for dinner. The use of trays on these relatively short night flights aims to expedite service and allow passengers to rest before landing in Sydney at around 6 am. Daytime flights still provide the same service as seen in your QF81 flight between SYD-SIN.
I want to reiterate that I'm relatively neutral about Qantas, but the sensationalism from RUclips airline reviewers is becoming very tiresome - I guess outrage sells. I can't help but wonder if your intention was to create a clickbait video to capitalize on QF's negative press and increase your views and ad revenue. While I commend you for acknowledging your mistake with the menu during the flight recap section, this aspect of your review is somewhat buried in the video. We all need to make a living, but let's strive for better content quality and accuracy.
Love this ❤
Thank you for your feedback. I appreciate your time and perspective.
I understand your point regarding my expectation of a more elaborate meal in Business Class. While there were meals served on this flight, my experience left me wanting for a more comprehensive dining experience, and I didn't feel comfortable asking for more.
This video is a reflection of my personal experience on this particular flight, and my opinions are shaped by my past experiences with Qantas and other airlines. While there were snacks and breakfast, and I'm grateful for a safe journey to Sydney, the overall Business Class offering fell short of my expectations.
You are absolutely right in that the menu obviously indicates that there were more options. As such, I can only fathom that what had happened was either that:
1. One or more options were simply not available (yes that has happened on QF, they simply never loaded a particular option/s for whatever reason), or
2. The crew were not *that* forthcoming with explaining all the options and simply accepted whatever the author said they would have liked. I have unfortunately also encountered this with some crew on QF where they simply expect that you know what you want from the menu without bothering or wanting to explain what is actually available.
I have found that with QF, you generally need to spell out to the crew exactly what you would like from the menu (and telling them you would like a plate of fruit, the ice-cream and the panna cotta is acceptable) when they come by to take your orders. This may be somewhat uncomfortable for some passengers especially if used to other airlines service, and makes the experience on QF not terribly premium because the expectation is that in a premium cabin, the crew should be explaining the options that are available to you.
@wenglock - thanks for your comment, you articulated it so well.
Yes my mistake for assuming by ordering a "main" selection, there would be "sides" that comes with it. I mostly keep to myself and never ask for anything during flights so when it comes to being explicit with crew or asking for more, unless it's offered otherwise I'm just not comfortable asking for more food.
I guess although I was less impressed with their meal service, at least the crew would've enjoyed serving me because I'm the type of invisible passenger and never needs their attention 🙂
My business claas flight with Qantas from Jakarta to Sydney was a bad one. Bad service, when I asked for another bottle of water the air stewardess rudely refused. Pyjamas was not given to many of us but some people got it. Its truly not worthwhile flying Qantas business class.
Totally 💯!! I don't k ow what it is but they're very selective and inconsistent with their service. I see QF business an absolutely waste of money 😡
OMG. I am booked on a direct flight in December in premium economy. If this is business class what can I expect? Judging by the comments very little.
I've had some decent PE experience so don't worry! At least for PE price you'll probably get better food and you won't get the grumpy ones who usually work at the front 🤣🤣
QANTAS lounges are ironically a lot better overseas. QF 's JCL product has been very sad for a long time, even before COVID. And now with the cutbacks, it's even worse. I'll never ever pay money to fly them, all my flights on QF are 100% redemption. Can't imagine who would anyone pay so much money for such a shit offering. For such a so called premium carrier, they couldn't even be bothered to lay out white linens for meal service. I flew Philippine Airlines MNL MEL and it's featured in my channel. I received SO MUCH MORE from that airline than I ever did with QF. Just really a sad sad state with QF. I'm just sorry you actually paid for this flight!
I'd say it's cutting costs and the only team that's getting any budget would be marketing to build brand image but product has no substance whatsoever anymore. Yep, total waste of money but who would've thought it could get that bad! Ok learned my lesson 🥴
Seems like Qantas' idea of balanced meals is bread three ways.
That's their bread and butter lol 🤣🤣
As an American, Qantas has been a blessing to fly. I understand a lot of Aussies have their gripes with Qantas, but I don't seem to get why. It's not to say Qantas is perfect, I strongly believe U.S JetBlue provides a far superior Business class experience for their domestic and international routes to Europe than Qantas has on it's domestic and International routes but it is still a good airline. Economy is more than comfortable enough for a 16hr flight to the U.S, although when I can spring for Business I do. I get it may not be as majestic as other airlines but the population of Australia is tiny, therefore their are far fewer flights an Airline can make and with the cost of everything else yeah it's a bit more expensive than it should be but I don't know how else anyone would expect Qantas to sustain profit. The only other airlines I can fly to Australia from the U.S is United and they're just as expensive if not more and well personally, it's way worse in my experience than Qantas.
Qantas is doing very well sustaining profits 👏🏻👏🏻
Wow! That's insane. That was dinner- on a BC flight! And breakfast OMG. That was truly pathetic. That's worse than any economy I've done, even Qantas I have to say except......
We flew PER-LHR-SYD on Qantas PE in April May. PER- LHR was ok but QF2 coming back we had no morning meals due to an equipment failure. We were starving by the time we got to Sydney. We stopped at Maccas on the way home.
Ok so at least I was fed! But honestly, I'm gonna start packing my own food when I go on QF flights.
Jetstar have been good to me over the years😅.
Yeah I remember Jetstar gave me a bulkhead seat for free. 😆
lmfao 😂
Excellent review, you called it well. Run from Qantas, its over.
Indeed!
I remember flying Qantas on a 747 from Hawaii to Sydney back in 1981 and the meal was quite awesome.Was a big juicy steak and lovely tender whatever.After i finished the meal the steward guy asked me if I wanted another one to my surprise and of course I did.Got to admit the plane was not entirely full but the service then was super with friendly staff,etc.Now it's all just a dream I guess.What a shame.Haven't flown Q for about 5 years now and boy have they got some improving to do !!
A big juicy steak!! I can't even imagine a steak sandwich these days. The flying experience definitely isn't the same anymore more.
I just flew in on QF12 from LAX - SYD, Business Class. This was the first-time flying Qantas since 2005 and I won’t be repeating it again. We had a similar experience with the crew, the passengers were an imposition, and they were quick to vanish. Food quality was average and minimal. I am glad this was a one-off flight with Qantas! They need some unrestricted competition in the Australian market and remove the political protections they seem to have. They need to fight for the business, improve dramatically or go bust! not have it handed to them on a silver platter.
You're so spot on! Imposition is the word! They're absolutely the protected species of Australia and nothing will improve unless competition is let in. I did SYDLAXJFK last year and trust me I'll never ever book with Qantas again after what I experienced with the connection. It still gives me anxiety just thinking about it. 😱😱
No, it wasn't partly your fault and it wasn't that you didn't understand the menu as you suggest at the end - the meal options were cheap, limited and terrible, especially for what is supposed to be business class. That chicken looked awful and Qantas should be embarrassed. They have really gone downhill, and what makes it worse is the A$2.5 billion in profit they delivered last year. It's obvious they no longer care about their customers and they're probably relying on corporate accounts whose staff have no choice but to fly with them...
Interesting you mentioned corporate accounts. I was flying domestic last week and during my 2 hours delay, I observed the lounge to be packed with 90% business travellers. The revenue stream is surly going strong!
I cn buy a fish size piece of Shcnitzel at my super market deli nicely crumbed for $5 so this would have cost a about $1.00 + the roll
I am LT GOLD and many different experiences over 40 years but never refunded full 10k hkd ticket in 2015 so was flying reg from HKG and then to China and surprisingly all Skyteam carriers there treated me well as elite so since 2015 flew 142 sectors and no Qf
Just using my points as non rev and no expectations
Safe travels
Yep, moving onto Star Alliance and SkyTeam next year 👏🏻👏🏻
@@navsky
Good
Flew CZ TIANJIN MU OK SHANGHAI SCIHUAN HAINAN REGULARLY AND STAR SHENZHEN ALSO OK AND AIR CHINA EXCELLENT NONSTOP FROM DLC TO HKG ALWAYS EMPTY BUT FLEW OUTSIDE CHINESE AIRSPACE
Also NH AND KE FROM DLC IN J AND F ALWAYS EMPTY BUT GREAT GROUND SERVICE BY THEM ALL.
GOOD LUCK
To cabin crew
Over 45 years I have seenany rude people to you but also some staff should not be in the job and we suffer too esp people who do not drink,not demanding and are quiet but if rest of cabin is full of staff we suffer and are ignored.
QF crew know we are high level but ignore us and have been on flight with Alan Joyce and he got all the attention even though it is common knowledge he is disliked throughout the airline.
I personally got upset when on SQ non rev QF crew treated staff terribly.
I keep getting messages from QF on what they are going to improve butthey keep charging F to LHR 17k aud and JAL J /F is 10k aud....no brainer
Guarantee Qf cabins full of upgrades and staff and JL KE AND SQ never upgrade to F
The Singapore Airlines Lounge at Changi is one of the best I've ever seen !
It's one of the nice ones for sure. 👏🏻👏🏻
Could eat off the floor, it’s so clean and then you arrive at Heathrow. You don’t want to even walk on the floor!
I used to fly QANTAS & QANTAS Domestic but after a trip to USA with Air NZ I switched over. I thankfully was in the pointy end as work paid for my travel but when you look at the latest poor efforts by QANTAS - the company needs an overhaul.
Absolutely, but lucky you switched out early!!
@@navsky ANZ were brilliant - from Economy to Business to First Claas - the staff were great, Sadly no more First Class but who could afford it now anyway ?
@@matthewbrown6163 Woah even first class, nice! 👏🏻👏🏻 Haven't been on Air NZ for a very long time to be honest, should plan a trip across the Tasman next year 👍🏻
@@navsky Pointy End No More as most are bums on planes - Economy - Premium Economy & Business. Y2k was all I did was fly to earn a dollar. Air NZ were a great long range airline & we flew often across the DETCH LOL - then off to LAX. Great Service from then
Wanted to try Qantas to Sydney but after viewing some videos perhaps would remain with singapore airline . Also the business class food in Qantas feels like premium economy class food on singapore airline . However I do love that they uses A380 in this route .
Singapore is probably a better choice for the value and quality 🤷
Just flew with these guys from NZ to Australia. The meal was revolting! Cold chicken breast on Quinoa, with a singular kit kat. Bizarre meal option. Who thinks of the menus?
Fancy schmanzy chef Neil Perry. Or maybe just the catering company and Qantas pays to put his name on it 🤣🤣
I was waiting for the wine list. Guess not much of a choice either, and that "tiny portion dinner".
Wine list? LOL stop it!
I was full from eating all the bread though. Nice tactic.
After watching that, I'll stick with Emirates. I was never a fan of national airlines in Europe, after working in the middle and far east. I found Asian and some middle east carriers actually like passengers. Long haul on Eva Air was a pleasure with staff regularly coming through the aircraft with trays of soft drinks and I'm including economy. Japan Airlines took my shoes away after boarding Cairo and gave me slippers, shoes returned before landing at Heathrow polished.
Ohh wow! I'm impressed with those thoughtful details. On a long haul flight it's so good to have attentive crew and ones who are happy to be at work! EVA Air is definitely one on my list to try 👏🏻👏🏻
I got food poisoning from your video, that's how bad they have become.
🤣🤣
Hi, very interesting, I did the same flight, also in March from Singapore but to Brisbane on the awful 330 in business. We had the same blooooody awful chicken sandwich, both my wife and I agreed we should have had the prawn wonton soup. Our breakfast was just as bad, they messed my order up but at that point, I gave up and ate what I could. The 330 lay-flat beds have a "hump" in the middle so its uncomfortable so sleep in, the 380 is better. I do a lot of Qantas flights to/from Singapore mostly in Econ but sometimes in Business and you are right, the food is generally better down the back of the a/c, more choice and better tasting.
Unbelievable! I kept saying the Qantas lack consistency and it's hard to know what to expect but by the sound of it, we pretty much had the same disappointing experience. This business class experience was a total let down and waste of money. Could have bought myself a row of seats in economy and I would've had better and more food 🤷🏻♂️
where was the bbq sauce on that brioche omg!
Why are you being so difficult! "You can get it yourself when we land"
Flew Qantas Perth to Singapore in BC last year. Was brilliant.
Just got back from doing Perth to Brisbane BC. I really wish they would stop jamming us into 737's. Its awful. Going over the breakfast was disgusting. Coming back dinner wasnt too bad. But you can see the cost cutting. All on one tray. No entree which they use to do pre covid.
On both flights cabin crew were brilliant.
But for the 5k it cost me, i could have flown Singapore to Europe return in BC on Emirates. I honestly dont get why its so expensive.
But i will still fly the Perth Singapore route in either BC or economy on Qantas rather than Singapore. If up the front the seats on Singapore are so hard they make it impossible to sleep. Down the back, the 3 4 3 seat config i hate. I travel with just hubby and hate ending up in the middle seat sharing it with others. Qantas 2 4 2 is much better to me.
Thanks for sharing! I think we're just seeing so much inconsistencies with Qantas, every leg has its own flavour! Well, it's the price we pay for safety and execs. I think they've cut cost everywhere else.
Good point regarding the aircraft config. 3 4 3 is a nightmare to maneuver!!
I went with Qantas to London via Dubai, all I got in 15 hrs was Turkish sausage roll, Dubai to London the breakfast was half from you used to get.
Used to very small fruit salad 2 bits and it’s gone and small very small cooked breakfast. My flight you get one or the other .
Ohh my..that's portion control to the max! Not that we all get super hungry and needs 3 course meals but that's just stingy! 😤
Should of been on my flight back from London, updated flight is on time , get to Heathrow they cancelled the flight from Singapore to Sydney. Got to spend 18hrs in Singapore.
Or take a flight to Melbourne, which I did , but they give you 30 mins at Melbourne to get to your flight to Sydney.
Played me about so much in Melbourne I missed 5 flights to Sydney , then finally arrive they lost my case
Hit and miss. I flew that route in opposite direction in August. Food and service amazing. Prawn salad entree, beef fillet for a main and caramel choc dessert in a glass. Then a quiche for the smaller 2nd meal. Couldn’t fault it.
Yep, totally agree. I've experienced good catering and service too so it's just a matter of luck🤞🏻
No audio
Did you figure out the audio? There's only music or background sound in case you were waiting for someone to speak 😁😁
Thanks but audio I feel would add to the good vlog!@@navsky
Let me build up a bit more confidence to hear my own voice 😁😁
Got the same breakfast meal as you on an economy domestic Turkish airways flight
👏🏻👏🏻
BC on board experience is better on many cheaper airlines . It’s Joyce’s Ryan air model skimping and demoralised staff. The new ceo has a lot of work to fix things . Melbourne international business lounge needs a complete refit as an e.g . She should ride anonymously with qf and competitors to see the difference herself. Plus it’s 30 mins plus to call them , if you fly qantas MAKE SURE you have international roaming with unlimited talk time .
Or maybe she should at least watch RUclips and read our comments 👏🏻👏🏻
Another Aussie here. Don't fly internationally much anymore but back in the day Q was top notch. How did we let it get this bad? Flew an Emirates/Q codeshare about 5 yrs ago to Europe and the real time comparison between the two airlines (before Covid) was stark. EK is so much better and these days when I fly I stay away from Q at all costs. A pity.
Yep. Qantas is stuck in time and never moved on to improve itself and all the other airlines are already in the 21st century. 😆😆
That’s why my eight sectors is with Singapore Airlines. Better service and definitely better food. That QF food service was disgraceful!!
Yeah if I were to take 8 sectors, I wouldn't risk it with QF as something is bound to go wrong and you'll end up trying to figure everything out all by yourself with no QF ground staff/rep insight - just speaking from experience 😭😭
I do not fly Qantas anymore and this report is the reason, why they have completely lost the plot, they are so inferior in there product it beggars belief it will be a awful long time before I travel with them ever again,
Totally agree!
Never fly Qantas. Too expensive and pretty bad meals and services.
I used to use them often when I had to work in Asia. Terrible service, crap food, unreliable tech, arrogant attitudes. Qantas domestic used to be good 10 years ago. International has been crap for a long time.
I have to agree with you! Attitude is something I just can't deal with.
Qantas domestic is still the most convenient - that is if all the scheduled flights are running.
Highest price fares but soft and hard product lag behind the truly top carriers. Very disappointing to see where Qantas has landed so low.
Yep, so right! It really needs up their game 🧐
Let’s just hope that with the new CEO things get better.
Don't think it can get any worse from here 🥴
I believe all most all the big airlines have cut back on the quality of the food , I recently flew from UK to BNE . First part of the flight was Lufthansa to Singapore the food was bad , next flight was Qantas to Brisbane. And again the food was bad not only that the flight was a night flight , we got a meal not long after takeoff and that was it no breakfast or drinks ! Before landing ! Qantas quality and normal high standards have all but gone !
You're spot on. We're are feeling the cut back but on the other hand Qantas (and all the big airlines) is still actively marketing their new menu, collabs with celebrity chefs and all the gimmicks. However, based on my experience with all these airlines, Qantas has definitely gone downhill the most 😑
I feel like Qantas trade heavily on a reputation from decades ago. Their hard product is good, but customer service is appalling. I'm a Qantas Frequent Flyer member, and would love to fly them more internationally. However they are expensive and the Asian and Middle Eastern airlines have them whipped on all fronts. Would love to have to a national airline to be proud of like SIA.
Spot on! I am in the same position. As a QFF for many years, it make sense for me to continue my hard earned status for the benefits but with the price and quality I have slowly shifted over to SIA in the past 2 years.
All my qantas flight have been nice. The food i find not very inclusive. Kids flying with qantas would definitely not eat anything. The seats are usually comfy. I find the a330 is also getting old the cabins are getting outdated and the maintenance conditions aren’t good. The 787 is definitely there best aircraft its fairly new and the seats are so comfortable! The international legs have better food. I think qantas still have a chance but i will stick with them. If they dont become better i would chose another fairly nice airline like virgin Australia or fly with Singapore airlines to places in Asia.
It's a bit of a hit n miss and yes like you said, it could be better 💪🏻
The final leg of a trip you got the left overs on menu and service
Lol you're so right. What was I thinking wanting food and service when everyone wants to sleep 😄😄
You don't fly QF for the food. "Hope you like bread!" - Neil Perry.
Yep, I've started stuffing face before flying QF!
Standards have certainly deteriorated- the price of the ticket does not live up to the product expectations. Sours the experience
Absolutely. When people are prepared to pay, at least put a bit of effort into the product. 😭😭
I really want to go on qantas
Give it a go! You'll never know what you gonna get 😊
The issue with all Australian Corporates is the Boards, who is on them and who they ultimately answer to. Australia was identified many years ago as a resource rich and laconic democracy that could be easily manipulated and stripped of its assets and income.
We'll find the answers in the chairman's lounge 🤣🤣
You were lucky. Qantas offloaded me from the direct Singapore flight. I spent all day getting to Singapore via Denpasar. With a 5 hour layover there. Never again
That's how long it takes going from Syd to Melb on Qantas flight too 🤣🤣
Qantas is no longer the Australian national airline it’s Australia’s national disgrace….stupidly over priced…..budget airline at a very premium price. I hope with the changing of the board and finally Alan Joyce leaving Qantas can make changes and earn back some respect.
We shall see 🤞🏻
Thx for the review. I've been so wanting to fly the refitted A380 post Covid but the schedules from Melbourne don't really allow for it. I had exactly the same issue on QF 93 to LA earlier this year. No drink service, slow response times, poor food, indifferent staff. They've had the guts ripped out of them plus they've done so unethical and illegal stuff to increase profit with ground staff too. They have taken their loyalty program for granted for far too long.
That's a very long flight to have to put up with that. They definitely have taken everything for granted and customers are just over it 🥴
That meal service is a bad joke! No wonder they've posted a record profit!
They're certainly good at sticking to a budget 😜
Lets just say, Fly Singapore Airlines... And i,m an Aussie too!!!
Yep agree. After I offload all my QFF points on reasonable award flights, so still more QF reviews to come lol 😁😁
I'm a platinum FF with QF. Fly international every 6 weeks. It's easy to kick someone when they are down. My company always has someone flying, we dropped them around the same time you did this video. Even the US airlines are streets ahead of Qantas these days and mostly 20-40% cheaper in Business or First. It's sad reality as you want to support your country's national carrier, but Qantas at the moment are just out of play and out of touch. Further I am shocked, but then somewhat grateful, people are not trying the others as you will get way more for less. Sad really 😢
I think it is still natural for Aussies to fly Qantas as their first choice hoping for the experience of their lives. They have disappointed enough travellers but more are always starting their first journey or at the life stage of flying their way into that mysterious Qantas Lounge. There are many other options much cheaper and better quality out there but it's not widely known to the less frequent travellers unless they do their homework. 🤷🏻♂️
Welcome to Easyjet service at high prices. I switched away from QANTAS to Singapore Airlines 25 years ago due to poor service. Up until the Wu Flu pandemic Singapore Airlines was very good but I hear that they are no longer a "great way to fly" also.
I think Singapore still delivers consistency so at least there's no surprises. Definitely room to get back to pre-pandemic quality but I've mostly been satisfied with it.