Been watching you for years mate I usually never comment but I know how it feels when things aren’t going how it should be. You’re a real good sales executive/ business owner. Have some fantastic cars in stock. Regardless of what job you’re doing everything has its ups and downs. Keep your standards the same I would say , and crack on with it. I hope to see you in a nice fancy showroom one day too because you deserve it! Best wishes
I had the same problem with the clutch pedal sticking after having a new clutch fitted on my 67 plate Zafira. It was the clutch pedal pin sticking. Had it replaced with a metal pin rather than the original plastic one. That was 18 months ago and clutch is still fine.
You are very honest and that count's for a lot. Today I ran my first author festival, I was saying how important honesty in any business and life is essential.
Hats off to you for perseverance patience and trying to do the right thing with diplomacy. And self warranting - good thing is you seem to know your customers rights as much as yours, so it’s never a one sided conversation 👍
God mate, terrible, on fiat 500 it's probably a drop link, water leak, taste it to see if its anti freeze (!) best a full clutch at 50k,itd ready for one, if it's a diesel, hopefully not a dual mass as well, say a full new clutch helps them going forward, quote full retail for the job and go half, don't go in at the price you pay, chain, obviously bad news, leaver on seat, main dealer only be a few quid, just take up handbrake, do both yourself, re the saab, it's a classic car, bit cheeky to moan about it, I'd just say no, it goes with running a classic car, buy an i10 if you don't want trouble, expecting you to run somebody's classic is a bit rich. I've just sent a guy 500 to get a turbo done on a quasgui I sold 2 mths ago, his garage said turbo, hopefully it is, 60 plate, 100k on, sold at a reasonable price, as you say people expect virtually everything covered. I drive my cars a lot tbh, back from auction, greggs a couple of times (!) usually most things flag up, I get very few warranty claims tbh, but yes it's very disheartening when you've tried your best. Re the saab, just say sorry you don't warranty classics, tbh bud you want to avoid your barn finds, they haven't done you much good.
@@ChopsGaragethat’s fair, I have worked in customer service for years and the customers tone and approach certainly changes the services and solutions I would offer. Even something like paying the difference between a used and a refurbished unit might be reasonable
James, stick at it, you are one of the really decent straightforward guys out there, cars are cars ie machines… lucky if you get something faultless even when new. If I lived down the road from you and needed a used car I’d be there in a heartbeat.
With the Saab, you can't buy a car of that age and expect a warranty on the turbo, unless the turbo was changed beforehand. If this is even a question, then the terms and conditions of sale need updating.
But if he said the turbo was only going to last one trip to Ireland, he wouldn't of bought the car. If chops had driven it more than a trip around the block, it would have blown with him.
Lol!!! I drove it for 3 days, and he did a month's worth of old car driving in one trip , then went on to use it repeatedly over another month so at least get your facts straight. But your not type of person to politely ask for facts are you.
With regards to none obvious reported “ defects” as a mechanical friend I worked with mantra for such occasions was LID - let it develop. In relation to some of the other issued raised I guess you have to filter through them with due regard to the relevant legislation and common sense. I would not imagine your margins are massive and your customers in general are buying older cars.
I think people/ customers take the piss....a months warranty sounds about right, but only the big stuff engine gearbox and problems over say £500,,,,,,,,,,,,,,, BIG NO TO THE SAAB
We put a clutch pedal spring in a 2017 focus 1.5 diesel to cure the clutch pedal that was flopping down after trying a new clutch and bleeding it. I was a ford salesman for 42 years and now do the service driving for them
The economy been in the edge for a couple of years the mortgage interest raises are only now starting to affect people. A replacement car is now only an emergency buy .
@@johnholkham2420 Interesting perspective... my personal take (on tracker) is that I have suffered at the hands of higher rates for ages now but am starting to chill out as I look forward to them starting to fall again!
it is a used car anything can break at any point least you do your best to prep your cars before they go out and stand by them if they go wrong fair play to you lad
I think this is a pattern i'm hearing for most small car dealers.. since starting never had so many hesitant customers / time wasters / quiet spells.. fingers crossed for summer!
A good trick here is to dip paper towels in it. If it smells like oil or fuel then that's what it is. If it is oily and coloured, probably hydraulic fluid and if it's coloured water it's antifreeze. If it doesn't smell much, isn't oily and isn't coloured, it's either air con condensate or you drove through a puddle....
Had a few saab 900 classics, 900s 2 of and t16s, have to say those garrett turbos were pretty indestructible, and never had one fail at that mileage, assuming the saab had service history, I'd say another subscriber hit the nail on the head, with his rusty turbo bearing diagnosis, from being stood a decade.
Yeah i think the turbo should be covered, not because im Irish in Ireland but because i do believe looking after your customers brings them back to you, if they're not happy with the after sales service,they won't be back
Self insurance is a sound policy provided you get the actuarial aspects right. You need to regularly review and calibrate your cover, Ts&Cs, and how much you put in the ‘pot’ for each car.
Great video 👍 My advice would be to specialze in one make and model then you cover part's,problems and have little come back 😊.This works as a good friend does it he stopped doing all makes and models and has people waiting for cars!
With that chain rattle on start up mines been doing it for the last 40k until engine warm goes away like a slight chirping noise I totally agree wait as chains can go on to 200 k totally minor issue but understand customers concerns but believe me nothing to worry about. As for the Saab turbo I my self would agree to go Dutch (half’s)
Water on drive probably from aircon evaporator, cmax I’d say you need to cover it but not a new clutch price aswell, on the knocking diesel drain a litre of oil off and chuck in some 80/90 keep it quiet lol
I really don't think you have any responsibility regarding the Saab James. It is an old car and the customer must know anything can go wrong on such a car. It travelled a long way back to Ireland without any issues. I feel a one month warranty on the types and age of the cars you sell is as much as you should offer. You go beyond all expectations in prepping your cars with an advisory free MOT. I would happily buy a car from you knowing how much you care about your vehicles and customers.
Interesting video and talk!..a secondhand car selling as a small dealer can be a challenge but seems like your doing a good job,anything can fail anytime it in the lap of the gods!..coming from an ex mechanic of 40 years 🤗
I bought from cumbernauld car sales. At point of sale I pointed out that the coolant reservoir looked like it had overflowed. ( I'd already paid a deposit) I took the car as I stay 200 mile away. Got home and my GM vehicle had oil in the coolant. So 24hrs after purchase I contact the seller, only for them to say their 30 day warranty does not cover the issue. What chance do you have. I'm in the trade so fixed it myself. You James are a super fair honest chap.
James most of these warranty claims are a joke . The 32 year old Saab that needs a turbo , no chance . The fiat 500 that has a rattle , nope - wear and tear . The water under the car could be from the air conditioning drain . The missing seat adjuster is trim, doesn't affect the cars driveability. That's 3 sorted straight away. The engine bay noise could be an auxiliary belt pulley , probably air conditioning related again. People expect the world on a ten year old car or one with 120,000 miles on it . Expectations are too high or your customers are naive .
Indeed bought a car from a mechanic last year, we are friends with his wife mainly. Noisy clutch bearing started a month later, drop links toast even though they pass an MOT as there's not play they clunk, top mount collapsed and the spring snapped on OF. Discovered after a while that second gear only likes to go in if held only when cold, it's had a new clutch and fresh fluid. So possibly play in the gear linkage most likely gearbox related. Not once did I go running back to the mechanic it's a 15 year old French car. Someone had spent close to 3k on it over the last 4 years in maintenance, old cars fail on components.
Great stuffJames ( ups and downs ) but knowing you and your experience !!! you will defo have more Ups than downs because you are totally transparent with all your sales 👍👍
Agree with the haggling thing, if you push and push for more and more money off don't expect the dealers to be your best friend when things go wrong, pay a fair price for your cars!
A possibility on the fiat 500 water on the drive, the bulkhead drains always block up and can hold an amazing amount of water. This dripps over time landing at the rear of the engine bay. I used to clean them on the mot as only took seconds.
Re kia diesel. We have a 1.6 mild hybrid one and it had an issue, really noisy like slipping belt . We were lucky as I caught it quick and it needed a tensioner whereas some needed engines if they let it develop. Ask your service manager contact
All good being a car dealer as much i would love to do tey an do myself l,but I don't think I could handle these types of warranty claims from customers.i don't know how you handle all this an u keep calm...all best
I've always bought cars at the bottom end of the market, the last car they gave a 3months warranty just engine and gearbox which I thought was fair enough; had the car for 3years so cant complain. Yes repairs ongoing but it's an old end of life car on 170,000 miles
*About the SAAB turbo* most turbos go out because of oil starvation, the small tube that feeds oil to the turbo gets gunked-up from the heat and gets clogged, most mechanics just replace the turbo, which in about a 3 months leads to another replacement, so ANYTIME YOU REPLACE A TURBO, you replace the oil lines as well. As far as you replacing the turbo, I think you need to do that because it's is a major component of the engine, however YOU SHOULD ONLY BE OBLIGED TO REPLACE IT WITH A USED ONE, if the customer wants a new one, they need to pay half.
I’ve just purchased a 1993 Renault 19 31000 mile equivalent left hand drive one French lady Parisian owner from new via a dealer…. I didn’t even ask for a warranty on a 31 year old car… radiator I found once home to be leaking slightly.. Autodoc replacement ordered and I’ll fit it myself. You are very fair James but some of your purchasers are taking the mick, older cars will always have the odd issue, but they appear to want new car reliability for older car money….. Saab guy he should just sort that himself in my opinion 😀
I think you’re right with Warranty. We do work for a few dealers now and a lot of them now are not using Warranty if they pay the screen price then they get looked after if they try to bargain less it’s covered. good luck with the claims!!
Just under a year ago, I purchased a 2018 Hyundai Ioniq from a Hyundai dealer and was supplied with a years warranty on the whole car. For 10 months there were no issues but towards the end of the warranty, a fault developed with the mechanism which allows you to unlock the car by just touching the door handle. I approach a Hyundai dealer who confirmed with the warranty company that the item was covered however, the job was going to cost £600 of which a good proportion was labour to replace the handle and the warranty were not prepared to pay the high hourly rate of the dealer - so would I like to pay £200 towards the cost - needless to say they got a dusty answer and the car now lives without this feature! As far as I am concerned aftermarket warranties are of very limited value
The main problem is propbably out of 10 cars peope part exchange in the the main dealer you buy your stock at or at the Auctions 7 or 8 of them will have an issue, problem because thats why in most cases they have decided to chop it in...excuse the pun!!!! Iearned the lessons over the years that ehy i went into the newer lease vehicles, id get a px in and be so tempted to go on again with it tather than trsde it out, in kost cases id get biten by it, i did all the pre sales points you do aswell.im glad im out of the trade especially with the electric issues quadrupled on these more modern vehicles. I admire your patience James, your a good trader with the best attitude towards the public.
You're a trustworthy person, Someone else I watch on RUclips says they have been quiet as well, but like you, they were struggling to get cars up for sale. You look after your customers, the turbo Saab wouldn't be covered by warranty I guess, but I know you're like me I would try and help them so I think you will aswell. The cover for the seat isn't a warranty claim, but ask them if they want to pay half and order the part from Kia. Love the content keep the videos coming.
My own car is a 2011 Toyota Auris diesel, its done 88k and had done 600 when I got it - just spent £700 on painting to bring the body work up to scratch. All that said its probably now worth two grand ? Its never missed a beat and its serviced every 12 months. If and when i sell it will be entirely at the buyers risk - would any body warrant it ?
I’ve never been able to get my self to deal with cars older 5 years and with over 40k very rarely have warranty claim ever, I think less stock but newer cars might be a shout
As I have said before third party warranties are nothing but a hassle either give me a discount or carry the risk yourself, I am sure with your level of prep and use of a reputable garage for the clean M.O.T you will be way ahead on your sales dont let this months figures get you down James , Saab man wants to be looking for a used Turbo sharpish.
If I were you I would check what Saab say needs replacing at 70,000 miles. Radiator and much much more. I know as I once bought a 93 coupe at 4 years old that had done 90,000 miles. Mine came with a full Saab approved used car with a very long list of everything that had been replaced as per service schedule. It still had picky faults as in the ignition lock has a “ring” around it that reads the key which was replaced as was the motorised aerial. So I bought a 4 year old car that still looked as new but I paid £4000 for it including new Saab alloys and tyres and I had it 10 years! I loved it but when petrol rapidly increased it became too expensive to run as my daily commute usually invoked lots of traffic jams. My advice to anyone is it’s ok buy a 4 year old car with almost 100,000 miles from a main dealer as long as it’s had the relevant work done to make it an approved used car. As for your customer spotting a bit of water under the car but levels are ok, it will be the air con. No fault but an effect of the science!
I liked that Saab - had I bought it and turbo failed that’s betterment and down to me to fix imo after all it’s a classic car you know you are buying a drama
Re the Saab. Given the age and that it’s been standing for 10 years I’m not surprised elements will fail. It goes with the territory. Welcome to the joys of classic car ownership! I think you very generous even considering paying for the turbo.
Following being with a friend during the buying of a used Van he was offered bronze as standard, silver and gold standard of dealer provided warranty . He believe he only offered gold on vehicles he felt could be offered the better options . Customer took the choice and signed to accept whatever they chose. Seemed fair. Friend went for silver and didn’t have any issues for way longer than the warranty. Happy days
I know it’s not the same but we have just had a 2016 Hyundai i30 1.4 had a cam crank correlation fault, carried out wiring/sensor checks all ok, took valve cover off, turned over by hand and the chain had so much slack in it, crank was about 20degrees out of time to the cams, ironically no noises from the engine at all!!! All cars and vans are junk nowadays!!!
Water on the driveway could be condensation coming from the exhaust. More so if he uses his air conditioning or AC lines. This is what I do, if the vehicle is priced at a reasonable price I just pay it, I usually get extended warranties anyways. A car dealership is more likely to help you out if you do not nickel and dime them to death. They are in business to make money as well.
i had a 66 plate octavia plate and water pump was failing leaking water , needed a cambelt and pump to fix it was quite simple yet expensve for a minor thing
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A warranty scale on mileage and year sounds fair to me as long as it's explained to the customer. Them being always right and all that.
If your warranty covered a replacement engine then it would be fair to replace the turbo, but very few warranties I have seen apart from those on a brand new vehicle cover engine replacements. Fair wear & tear in my opinion as the car was what it was. The turbo went on my newly bought, fully serviced vehicle at 39,000 miles. Luck of the draw with Turbos.
I had a focus st 56 plate , when it was a year old , every now and then the clutch pedal would go to the floor and not come up , flick it up with your foot and it was ok again, backwards and forwards to Ford and it turned out it was the pedal box
I had a company 14 plate focus diesel that had the clutch pedal stay on the floor 4 times out of 10. No idea what the fix was, but I never saw the car again and was moved into a new focus.
I look at cars in scrapyards in Spain. Most look perfect, but obviously suffered from engine/transmission/electrical failure. 2nd hand cars are really expensive, so more cars are economically viable to repair. Those in the scrap yards must be in a right mess not to repair
We had a very quiet month last month but it’s starting to pick up now. We are a van sales business in Exeter. We also have had a couple of warranty claims on stupid stuff
Here in Perth, Western Australia, as dealer, we don't have to warranty any car which is more than 12 years old or 180,000km (approx 112,000 miles). Australian Consumer Law means the car has to perform as could reasonably be expected. That old Saab wouldn't qualify for anything.
I still remember paying that £100. For my citroen 1.6 diesel car 8 years ago.... Still going strong with 228 thou on the clock (dv6)..... Good engine, body now rough though.... Looking for a new bargain.... Prices insane now... But an old mechanic never gives up.... Still looking. 😊👍🇬🇧
Most likely clutch master cylinder on the C-Max, very common problem, simple diagnosis, if there are no signs of clutch fluid leaking from the bell housing then the pressure will be lost at the master cylinder. Quick test I've done on those before is to start the engine, select a gear and then hold the clutch pedal down for a minute or two as if you were sitting in traffic, if the clutch eventually starts to bite and then becomes difficult to deselect a gear without stalling it then that means it's losing pressure in the master cylinder. The pressure can only be lost one of three ways - internally within the master cylinder, externally from a damaged pipe or hose, or externally from the slave cylinder. The latter two should be quick to inspect and rule out. The only other reason for the pedal to stick to the floor if it's not a hydraulic fault is in conjunction with a failed dual mass flywheel, it can vibrate and cause it to jam up, so unless youve also got dual mass flywheel symptoms then its quite likely master cylinder
@@ChopsGarage i done a similar job last week, clutch sticking down and bell housing all dry so stuck a master cylinder on it. didn't cure it and had to put a concentric slave cylinder on it to fix it.
Damned if you do, damned if you don't. The joy of being a car dealer. CRA claims are a fair shout on any car but your own warranty claims have to be a choice you make to preserve both your profit and reputation.
I must be the polar opposite of some of these people, my motorbike had a couple of little things that could have been done under warranty but I just fixed them all myself. Unless something catastrophic happened I'd do all the work myself to save the time and hassle of getting the dealer to do it. (but granted I do enjoy doing the work)
As you are self managing your warranties it is vital that you clearly, explicitly and fully document everything that is included and also excluded, with no ambiguity. For major items you should stipulate mileage limits. Clarity in the contract is required, not just recommended. You can get predefined documents from industry specialists.
Surely you can exclude warranty mutually on the older ones ? There is a high court case of Bombardier (plane case) whereby established “special conditions” could waive right to warranty. So surely it’s not practical to warrant older cars
Alot of it comes down to what we choose to retail. A 66 plate with 50k master cylinder etc, just bad luck (or the reason why it was px'd in the first place). An older or much higher mileage car (125k on the yeti) and the warranty claims have to be built into the profit. The leggier stuff (mileage) is not necessarily bad but should have a higher margin built in to cover these situations which could be more common. To me it depends what I want to retail. If i want to retail older, leggier stuff then this has to be built into margins to cover consumer rights act etc. Newer, less leggy stuff will operate on smaller margins but we hope would result in less claims. Consumer rights has us for 6 months anyway to a degree either way especially if operating with finance co's internal or external.
I work at a ford dealer and have had the same problem with a focus. It had a new clutch in it did not solve the problem. In the end a new clutch spring sorted the issue
My recent experience of trying to find a reliable budget used car was so dispiriting due to the number of dishonest people I came across. When I finally found a trustworthy dealer I was so grateful they got my loyalty and glowing review. I think in your position if you remain honest and fair the business will keep coming, reputation is everything.
Non return valve in oil filter. Save £1 on a cheap oil filter. Battery health check and enough fuel to get to a garage is a reasonable expectation. I called out a dealer for chunks falling off perished tyres and cracked/leaking coolant tank for parts only. If I needed full warranty I'd need to buy new, which I don't. It's a tough call managing people's expectations without sabotaging the sale. With the state of our 3rd world cart tracks in Devon I wouldn't warranty suspension components, seen some bad stuff go through MOT that should not have.
In regards to the saab i would offer half at the most on a car that age, I bought an R36 passat a few years back, within days had issues with dsg box. Took it to VW dealers as the place i bought it from was over 100 miles away, they said the mechatronic unit needed replacing, cost was just shy of £3k. The dealer i bought it from had took the car as a part ex so i reckon the previous owner knew about the issue and got shut, i couldnt prove/disprove wether the dealer knew. Anyway the dealer agreed to go half on the repair and i accepted so £1500 each. I thought that was fair, we were both had over by previous owner in my mind. When you buy a second hand car especially a really old one you know your taking a chance.
I love a good compromise! I guarantee the dealer did not know, he unlikely drove it far and what would be benefit of sending it out, only come back as it did.
Here in Ireland if you sell a vehicle second hand you either sell it with a warranty, the whole car regardless of age, turbo's snd all, or you make it clear that the car is being bought as seen, too many ifs and buts with British consumer law i think
@@ChopsGarage by the way i think taking warranties in house instead of fishing it out to a third party company will be much better for your business,it gives you more control for a start and should lead to a higher after sales satisfaction for chops garage customers, rather than you having to follow warranty wise rules
I finished in the trade twenty years ago after coming into work one morning and finding someone had jumped from bonnet to bonnet across six cars, I do miss it but not the bs that goes with it.
James I think you should warranty them all apart from the turbo. Seriously a 32 year old motor…you buyer a classic for the pain and enjoyment when it finally runs right for a month and nothing more. If it they were my cars I’d probably warranty them as it just gets people out of your hair. Gives you a good rep and when it’s sorted it’s a relief. I don’t provide any warranties with paperwork. People always come back with a problem. Warranties are a waste of money. I just tell them first 30 days I’ll cover anything apart from tyres, bodywork etc. 3 months engine and gearbox. If anything ever went seriously wrong E.g new engine or gearbox I just refund them rather than mess about with repairs, time constraints and warranties. Everything else I just cover. I’d rather just get rid of them, move on to the next job than argue about it. I recently sold a 2011 80k Corsa for £2495. The customer contacted me just over a week later complaining about a crack on the front bumper they’d noticed. The bumper was a different shade all together which didn’t seem to bother them. They also mentioned the drivers seat wasn’t folding (3 door) It ended up being a 2mm stone chip, but when they dropped the car off for the touch up. They asked me if the parcel shelf string was covered under warranty as one was missing and they’d seen one on eBay for £2. They also told me they’d never actually used the back seat on their previous car but needed the seat to work. I was pretty annoyed that they’d looked around the car before purchasing and then made a request about a stone chip. But when they said this about the parcel shelf string I couldn’t help but laugh. Anyway I touched the chip in, got the string and the seat seemed to work fine with a tug. They’ve been happy since touch wood.
I would say the turbo one isn't something you should be responsible for due to the age of the car. Some of the others are wear and tear items for cars of that age and mileage
cosmetics are not normally covered by warranties, I certainly would not be covering a seat cosmetic. The kia 1.7 could be the rail injectors that very often happens now and then.
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Been watching you for years mate I usually never comment but I know how it feels when things aren’t going how it should be. You’re a real good sales executive/ business owner. Have some fantastic cars in stock. Regardless of what job you’re doing everything has its ups and downs. Keep your standards the same I would say , and crack on with it. I hope to see you in a nice fancy showroom one day too because you deserve it! Best wishes
Many thanks , very much appreciate this
Perseverance and humility make your channel a beacon. Congrats!
I had the same problem with the clutch pedal sticking after having a new clutch fitted on my 67 plate Zafira. It was the clutch pedal pin sticking. Had it replaced with a metal pin rather than the original plastic one. That was 18 months ago and clutch is still fine.
You are very honest and that count's for a lot. Today I ran my first author festival, I was saying how important honesty in any business and life is essential.
Hats off to you for perseverance patience and trying to do the right thing with diplomacy. And self warranting - good thing is you seem to know your customers rights as much as yours, so it’s never a one sided conversation 👍
I'm here in Ireland, The guy looking for warranty on a 92 car is taking the P, It's 30 years old and qualifies as vintage here. send him packing.
To be fair he had no real expectations and due to that I'm more inclined to help
@@ChopsGarage Good for you, If you need anything this side let me know.
God mate, terrible, on fiat 500 it's probably a drop link, water leak, taste it to see if its anti freeze (!) best a full clutch at 50k,itd ready for one, if it's a diesel, hopefully not a dual mass as well, say a full new clutch helps them going forward, quote full retail for the job and go half, don't go in at the price you pay, chain, obviously bad news, leaver on seat, main dealer only be a few quid, just take up handbrake, do both yourself, re the saab, it's a classic car, bit cheeky to moan about it, I'd just say no, it goes with running a classic car, buy an i10 if you don't want trouble, expecting you to run somebody's classic is a bit rich. I've just sent a guy 500 to get a turbo done on a quasgui I sold 2 mths ago, his garage said turbo, hopefully it is, 60 plate, 100k on, sold at a reasonable price, as you say people expect virtually everything covered. I drive my cars a lot tbh, back from auction, greggs a couple of times (!) usually most things flag up, I get very few warranty claims tbh, but yes it's very disheartening when you've tried your best. Re the saab, just say sorry you don't warranty classics, tbh bud you want to avoid your barn finds, they haven't done you much good.
@@ChopsGaragethat’s fair, I have worked in customer service for years and the customers tone and approach certainly changes the services and solutions I would offer. Even something like paying the difference between a used and a refurbished unit might be reasonable
No it is not under warranty
James, stick at it, you are one of the really decent straightforward guys out there, cars are cars ie machines… lucky if you get something faultless even when new. If I lived down the road from you and needed a used car I’d be there in a heartbeat.
With the Saab, you can't buy a car of that age and expect a warranty on the turbo, unless the turbo was changed beforehand.
If this is even a question, then the terms and conditions of sale need updating.
But if he said the turbo was only going to last one trip to Ireland, he wouldn't of bought the car. If chops had driven it more than a trip around the block, it would have blown with him.
Lol!!! I drove it for 3 days, and he did a month's worth of old car driving in one trip , then went on to use it repeatedly over another month so at least get your facts straight. But your not type of person to politely ask for facts are you.
It’s 32 years old !!!!
Does the warranty have a mileage cap?
With regards to none obvious reported “ defects” as a mechanical friend I worked with mantra for such occasions was LID - let it develop. In relation to some of the other issued raised I guess you have to filter through them with due regard to the relevant legislation and common sense. I would not imagine your margins are massive and your customers in general are buying older cars.
I think people/ customers take the piss....a months warranty sounds about right, but only the big stuff engine gearbox and problems over say £500,,,,,,,,,,,,,,, BIG NO TO THE SAAB
Cheers
We put a clutch pedal spring in a 2017 focus 1.5 diesel to cure the clutch pedal that was flopping down after trying a new clutch and bleeding it. I was a ford salesman for 42 years and now do the service driving for them
We sell Dell computers and Nikon cameras - worst month we have had in 22 years so it's not just the car business.
The economy been in the edge for a couple of years the mortgage interest raises are only now starting to affect people. A replacement car is now only an emergency buy .
@@johnholkham2420 Interesting perspective... my personal take (on tracker) is that I have suffered at the hands of higher rates for ages now but am starting to chill out as I look forward to them starting to fall again!
got any special offers on, looking for a laptop :o)
It is a good thing that you enjoy doing this work, it must be frustrating at times with customers’s high expectations !
Personally turbo on the Saab would be fair wear and tear
If you had bought it would you think the same?
it is a used car anything can break at any point least you do your best to prep your cars before they go out and stand by them if they go wrong fair play to you lad
I think this is a pattern i'm hearing for most small car dealers.. since starting never had so many hesitant customers / time wasters / quiet spells.. fingers crossed for summer!
Water on the driveway can be air conditioning quite normal tell him not to use air conditioning for a few days and see if the problem goes away
A good trick here is to dip paper towels in it. If it smells like oil or fuel then that's what it is. If it is oily and coloured, probably hydraulic fluid and if it's coloured water it's antifreeze. If it doesn't smell much, isn't oily and isn't coloured, it's either air con condensate or you drove through a puddle....
If you can't work out as a trader what fluids are under a vehicle then you need to give up.
Had a few saab 900 classics, 900s 2 of and t16s, have to say those garrett turbos were pretty indestructible, and never had one fail at that mileage, assuming the saab had service history, I'd say another subscriber hit the nail on the head, with his rusty turbo bearing diagnosis, from being stood a decade.
Yeah i think the turbo should be covered, not because im Irish in Ireland but because i do believe looking after your customers brings them back to you, if they're not happy with the after sales service,they won't be back
You are just being, as you always are, an honest bloke. Telling it as it is.
Many thanks Bob
They have an opportunity to inspect and view the car - no Rio customer wants a plastic cover - Kia dealers sell them 👍
Good point
You seem a very honest and trustworthy person.
Always ups and downs, running any business, but we still carry on. Im sure you'll get it sorted.
It’s terrible everywhere even main dealers are suffering, most businesses are in the crap
Self insurance is a sound policy provided you get the actuarial aspects right. You need to regularly review and calibrate your cover, Ts&Cs, and how much you put in the ‘pot’ for each car.
Great video 👍 My advice would be to specialze in one make and model then you cover part's,problems and have little come back 😊.This works as a good friend does it he stopped doing all makes and models and has people waiting for cars!
Nice idea only issue with North Devon is the volume of stock and people makes hard to specialise
@@ChopsGarage when you're demographic is north Devon thats a problem.
With that chain rattle on start up mines been doing it for the last 40k until engine warm goes away like a slight chirping noise I totally agree wait as chains can go on to 200 k totally minor issue but understand customers concerns but believe me nothing to worry about. As for the Saab turbo I my self would agree to go Dutch (half’s)
As you have said before there are thousands of parts on a Car so alot to go wrong on a old Car great videos been watching you since you started
Water on drive probably from aircon evaporator, cmax I’d say you need to cover it but not a new clutch price aswell, on the knocking diesel drain a litre of oil off and chuck in some 80/90 keep it quiet lol
I really don't think you have any responsibility regarding the Saab James. It is an old car and the customer must know anything can go wrong on such a car. It travelled a long way back to Ireland without any issues. I feel a one month warranty on the types and age of the cars you sell is as much as you should offer. You go beyond all expectations in prepping your cars with an advisory free MOT. I would happily buy a car from you knowing how much you care about your vehicles and customers.
Cheers
Interesting video and talk!..a secondhand car selling as a small dealer can be a challenge but seems like your doing a good job,anything can fail anytime it in the lap of the gods!..coming from an ex mechanic of 40 years 🤗
I bought from cumbernauld car sales. At point of sale I pointed out that the coolant reservoir looked like it had overflowed. ( I'd already paid a deposit) I took the car as I stay 200 mile away. Got home and my GM vehicle had oil in the coolant. So 24hrs after purchase I contact the seller, only for them to say their 30 day warranty does not cover the issue. What chance do you have. I'm in the trade so fixed it myself. You James are a super fair honest chap.
James most of these warranty claims are a joke . The 32 year old Saab that needs a turbo , no chance . The fiat 500 that has a rattle , nope - wear and tear . The water under the car could be from the air conditioning drain . The missing seat adjuster is trim, doesn't affect the cars driveability. That's 3 sorted straight away. The engine bay noise could be an auxiliary belt pulley , probably air conditioning related again. People expect the world on a ten year old car or one with 120,000 miles on it . Expectations are too high or your customers are naive .
Cheers for comments mate
This chap ^^^^^ has it spot on 👍🏻
Indeed bought a car from a mechanic last year, we are friends with his wife mainly. Noisy clutch bearing started a month later, drop links toast even though they pass an MOT as there's not play they clunk, top mount collapsed and the spring snapped on OF. Discovered after a while that second gear only likes to go in if held only when cold, it's had a new clutch and fresh fluid. So possibly play in the gear linkage most likely gearbox related. Not once did I go running back to the mechanic it's a 15 year old French car. Someone had spent close to 3k on it over the last 4 years in maintenance, old cars fail on components.
Your attitude is likely to result in trading standards and court cases.
@@stuartcraigon2003 who's?
Great stuffJames ( ups and downs ) but knowing you and your experience !!! you will defo have more Ups than downs because you are totally transparent with all your sales 👍👍
Agree with the haggling thing, if you push and push for more and more money off don't expect the dealers to be your best friend when things go wrong, pay a fair price for your cars!
2.0 TDI Skoda Yeti coolant loss, if no external coolant loss visible then check the EGR cooler for internal leak.
I have to say i think the warranties you offer are very very fair and you are a honest trader and i would not hesitate buying a vehicle from you
Same here. It is quiet this month.
A possibility on the fiat 500 water on the drive, the bulkhead drains always block up and can hold an amazing amount of water. This dripps over time landing at the rear of the engine bay. I used to clean them on the mot as only took seconds.
Re kia diesel. We have a 1.6 mild hybrid one and it had an issue, really noisy like slipping belt . We were lucky as I caught it quick and it needed a tensioner whereas some needed engines if they let it develop. Ask your service manager contact
All good being a car dealer as much i would love to do tey an do myself l,but I don't think I could handle these types of warranty claims from customers.i don't know how you handle all this an u keep calm...all best
I've always bought cars at the bottom end of the market, the last car they gave a 3months warranty just engine and gearbox which I thought was fair enough; had the car for 3years so cant complain. Yes repairs ongoing but it's an old end of life car on 170,000 miles
*About the SAAB turbo* most turbos go out because of oil starvation, the small tube that feeds oil to the turbo gets gunked-up from the heat and gets clogged, most mechanics just replace the turbo, which in about a 3 months leads to another replacement, so ANYTIME YOU REPLACE A TURBO, you replace the oil lines as well. As far as you replacing the turbo, I think you need to do that because it's is a major component of the engine, however YOU SHOULD ONLY BE OBLIGED TO REPLACE IT WITH A USED ONE, if the customer wants a new one, they need to pay half.
I’ve just purchased a 1993 Renault 19 31000 mile equivalent left hand drive one French lady Parisian owner from new via a dealer…. I didn’t even ask for a warranty on a 31 year old car… radiator I found once home to be leaking slightly.. Autodoc replacement ordered and I’ll fit it myself. You are very fair James but some of your purchasers are taking the mick, older cars will always have the odd issue, but they appear to want new car reliability for older car money….. Saab guy he should just sort that himself in my opinion 😀
I think you’re right with Warranty. We do work for a few dealers now and a lot of them now are not using Warranty if they pay the screen price then they get looked after if they try to bargain less it’s covered. good luck with the claims!!
Thanks for comment!
Just under a year ago, I purchased a 2018 Hyundai Ioniq from a Hyundai dealer and was supplied with a years warranty on the whole car. For 10 months there were no issues but towards the end of the warranty, a fault developed with the mechanism which allows you to unlock the car by just touching the door handle. I approach a Hyundai dealer who confirmed with the warranty company that the item was covered however, the job was going to cost £600 of which a good proportion was labour to replace the handle and the warranty were not prepared to pay the high hourly rate of the dealer - so would I like to pay £200 towards the cost - needless to say they got a dusty answer and the car now lives without this feature! As far as I am concerned aftermarket warranties are of very limited value
The main problem is propbably out of 10 cars peope part exchange in the the main dealer you buy your stock at or at the Auctions 7 or 8 of them will have an issue, problem because thats why in most cases they have decided to chop it in...excuse the pun!!!!
Iearned the lessons over the years that ehy i went into the newer lease vehicles, id get a px in and be so tempted to go on again with it tather than trsde it out, in kost cases id get biten by it, i did all the pre sales points you do aswell.im glad im out of the trade especially with the electric issues quadrupled on these more modern vehicles.
I admire your patience James, your a good trader with the best attitude towards the public.
Many thanks! Very true , if people part ex being honest then we would know what to fix
You're a trustworthy person, Someone else I watch on RUclips says they have been quiet as well, but like you, they were struggling to get cars up for sale. You look after your customers, the turbo Saab wouldn't be covered by warranty I guess, but I know you're like me I would try and help them so I think you will aswell. The cover for the seat isn't a warranty claim, but ask them if they want to pay half and order the part from Kia. Love the content keep the videos coming.
Cheers Henry, yes watched Car UKs vid
@@ChopsGarage you will both be fine as your honest and look after your customers, a lot of places can learn that nowadays
My own car is a 2011 Toyota Auris diesel, its done 88k and had done 600 when I got it - just spent £700 on painting to bring the body work up to scratch. All that said its probably now worth two grand ? Its never missed a beat and its serviced every 12 months. If and when i sell it will be entirely at the buyers risk - would any body warrant it ?
I’ve never been able to get my self to deal with cars older 5 years and with over 40k very rarely have warranty claim ever, I think less stock but newer cars might be a shout
For the Saab, even with modern cars warranty companies are classing the turbo charger faults as general wear and tear.
As I have said before third party warranties are nothing but a hassle either give me a discount or carry the risk yourself, I am sure with your level of prep and use of a reputable garage for the clean M.O.T you will be way ahead on your sales dont let this months figures get you down James , Saab man wants to be looking for a used Turbo sharpish.
If I were you I would check what Saab say needs replacing at 70,000 miles.
Radiator and much much more. I know as I once bought a 93 coupe at 4 years old that had done 90,000 miles. Mine came with a full Saab approved used car with a very long list of everything that had been replaced as per service schedule. It still had picky faults as in the ignition lock has a “ring” around it that reads the key which was replaced as was the motorised aerial. So I bought a 4 year old car that still looked as new but I paid £4000 for it including new Saab alloys and tyres and I had it 10 years!
I loved it but when petrol rapidly increased it became too expensive to run as my daily commute usually invoked lots of traffic jams.
My advice to anyone is it’s ok buy a 4 year old car with almost 100,000 miles from a main dealer as long as it’s had the relevant work done to make it an approved used car.
As for your customer spotting a bit of water under the car but levels are ok, it will be the air con. No fault but an effect of the science!
I am in the same boat james, not sold a wheel in 10 days. Only calls have been minor warranty issues 😁😁
Hope picking up mate
I liked that Saab - had I bought it and turbo failed that’s betterment and down to me to fix imo after all it’s a classic car you know you are buying a drama
Re the Saab. Given the age and that it’s been standing for 10 years I’m not surprised elements will fail. It goes with the territory. Welcome to the joys of classic car ownership! I think you very generous even considering paying for the turbo.
Following being with a friend during the buying of a used Van he was offered bronze as standard, silver and gold standard of dealer provided warranty . He believe he only offered gold on vehicles he felt could be offered the better options . Customer took the choice and signed to accept whatever they chose. Seemed fair. Friend went for silver and didn’t have any issues for way longer than the warranty. Happy days
Consumer led recession. Its finally here
A few years of near 20% inflation is finally hitting people. I'm surprised it's taken this long tbh.
Water on the drive is most likely condensation from the AC if it's got it
Yes that can happen
@@ChopsGarage Usually go by the colour
@ChopsGarage tell the owner to put his finger on the fluid from the drive and ask him what it tasted like, should be able to tell if it's antifreeze😂
I know it’s not the same but we have just had a 2016 Hyundai i30 1.4 had a cam crank correlation fault, carried out wiring/sensor checks all ok, took valve cover off, turned over by hand and the chain had so much slack in it, crank was about 20degrees out of time to the cams, ironically no noises from the engine at all!!! All cars and vans are junk nowadays!!!
how do you see the future in this business? will you be delving into ev's as they become more numerous? i see a potential moneypit there!
Water on the driveway could be condensation coming from the exhaust. More so if he uses his air conditioning or AC lines. This is what I do, if the vehicle is priced at a reasonable price I just pay it, I usually get extended warranties anyways. A car dealership is more likely to help you out if you do not nickel and dime them to death. They are in business to make money as well.
I have the same problem with my cmax. will be interested to know the outcome.
i had a 66 plate octavia plate and water pump was failing leaking water , needed a cambelt and pump to fix it was quite simple yet expensve for a minor thing
A warranty scale on mileage and year sounds fair to me as long as it's explained to the customer. Them being always right and all that.
If your warranty covered a replacement engine then it would be fair to replace the turbo, but very few warranties I have seen apart from those on a brand new vehicle cover engine replacements. Fair wear & tear in my opinion as the car was what it was. The turbo went on my newly bought, fully serviced vehicle at 39,000 miles. Luck of the draw with Turbos.
I had a focus st 56 plate , when it was a year old , every now and then the clutch pedal would go to the floor and not come up , flick it up with your foot and it was ok again, backwards and forwards to Ford and it turned out it was the pedal box
Interesting,cheers
I had a company 14 plate focus diesel that had the clutch pedal stay on the floor 4 times out of 10. No idea what the fix was, but I never saw the car again and was moved into a new focus.
In regards to the c max its the one in the gearbox. Ive done 5 on c maxs allways the one in the gearbox
Hats off to you mate
I look at cars in scrapyards in Spain. Most look perfect, but obviously suffered from engine/transmission/electrical failure. 2nd hand cars are really expensive, so more cars are economically viable to repair. Those in the scrap yards must be in a right mess not to repair
Interesting
They also don't tend to rust, don't forget that.
Škoda coolant loss in the EGR cooler in the inlet manifold is common.
Bummer
We had a very quiet month last month but it’s starting to pick up now. We are a van sales business in Exeter. We also have had a couple of warranty claims on stupid stuff
Yes picking up a little here too now mate
@@ChopsGarage Glad to hear it buddy. Keep up the great videos your ethos is the same as ours and it’s refreshing to see
Here in Perth, Western Australia, as dealer, we don't have to warranty any car which is more than 12 years old or 180,000km (approx 112,000 miles). Australian Consumer Law means the car has to perform as could reasonably be expected. That old Saab wouldn't qualify for anything.
See a law that actually makes sense
I still remember paying that £100. For my citroen 1.6 diesel car 8 years ago.... Still going strong with 228 thou on the clock (dv6)..... Good engine, body now rough though.... Looking for a new bargain.... Prices insane now... But an old mechanic never gives up.... Still looking. 😊👍🇬🇧
Most likely clutch master cylinder on the C-Max, very common problem, simple diagnosis, if there are no signs of clutch fluid leaking from the bell housing then the pressure will be lost at the master cylinder.
Quick test I've done on those before is to start the engine, select a gear and then hold the clutch pedal down for a minute or two as if you were sitting in traffic, if the clutch eventually starts to bite and then becomes difficult to deselect a gear without stalling it then that means it's losing pressure in the master cylinder. The pressure can only be lost one of three ways - internally within the master cylinder, externally from a damaged pipe or hose, or externally from the slave cylinder. The latter two should be quick to inspect and rule out.
The only other reason for the pedal to stick to the floor if it's not a hydraulic fault is in conjunction with a failed dual mass flywheel, it can vibrate and cause it to jam up, so unless youve also got dual mass flywheel symptoms then its quite likely master cylinder
That was my thought, fluid at bell housing concentric otherwise master
@@ChopsGarage i done a similar job last week, clutch sticking down and bell housing all dry so stuck a master cylinder on it. didn't cure it and had to put a concentric slave cylinder on it to fix it.
Damned if you do, damned if you don't. The joy of being a car dealer. CRA claims are a fair shout on any car but your own warranty claims have to be a choice you make to preserve both your profit and reputation.
Well said
I must be the polar opposite of some of these people, my motorbike had a couple of little things that could have been done under warranty but I just fixed them all myself. Unless something catastrophic happened I'd do all the work myself to save the time and hassle of getting the dealer to do it. (but granted I do enjoy doing the work)
Pointless comment really. This guy's a fair chap, he obviously honours his legal responsibilities and maintains a good reputation.
As you are self managing your warranties it is vital that you clearly, explicitly and fully document everything that is included and also excluded, with no ambiguity. For major items you should stipulate mileage limits. Clarity in the contract is required, not just recommended. You can get predefined documents from industry specialists.
I have, I use Lawgistics, it prints one out.
@@ChopsGarage They're good, I would have suggested them
You'll be okay james remember youtube, all your subscribers will be down buying your cars hopefully.
Surely you can exclude warranty mutually on the older ones ? There is a high court case of Bombardier (plane case) whereby established “special conditions” could waive right to warranty. So surely it’s not practical to warrant older cars
Maybe a return spring on the clutch pedal?
Alot of it comes down to what we choose to retail. A 66 plate with 50k master cylinder etc, just bad luck (or the reason why it was px'd in the first place).
An older or much higher mileage car (125k on the yeti) and the warranty claims have to be built into the profit. The leggier stuff (mileage) is not necessarily bad but should have a higher margin built in to cover these situations which could be more common.
To me it depends what I want to retail. If i want to retail older, leggier stuff then this has to be built into margins to cover consumer rights act etc.
Newer, less leggy stuff will operate on smaller margins but we hope would result in less claims.
Consumer rights has us for 6 months anyway to a degree either way especially if operating with finance co's internal or external.
True trouble is leggier, older stuff, has cheaper sale price so harder to make big margin. Cheers for comment
Wear items aren’t covered by any warranty only when the car is new
The Rio seat handle is surely sold as seen? The buyer can get one of these from Kia direct.
I work at a ford dealer and have had the same problem with a focus. It had a new clutch in it did not solve the problem. In the end a new clutch spring sorted the issue
As in the Pedal spring?
Hi had a naff staff to the months in caravan sales but the last week has been excellent
Yes it did pick up last week as well
My recent experience of trying to find a reliable budget used car was so dispiriting due to the number of dishonest people I came across. When I finally found a trustworthy dealer I was so grateful they got my loyalty and glowing review. I think in your position if you remain honest and fair the business will keep coming, reputation is everything.
That it is
Water on the drive, does the car have AC? It could be moisture coming from that.
Great to hear an honest and fair minded dealer. The Saab is definitely a no no warranty claim and so is the missing handle.
The consumer rights act 2015 may not agree. Either way this guy is very fair
Water could be condensation from a/c i alway have a puddle underneath when a/c has been on
Knock on the suspension can’t be covered by warranty , with the potholes in the uk !
This is true
I would have a look at the I40 but just look i am on the fence with that one sorry
Non return valve in oil filter. Save £1 on a cheap oil filter. Battery health check and enough fuel to get to a garage is a reasonable expectation. I called out a dealer for chunks falling off perished tyres and cracked/leaking coolant tank for parts only. If I needed full warranty I'd need to buy new, which I don't.
It's a tough call managing people's expectations without sabotaging the sale.
With the state of our 3rd world cart tracks in Devon I wouldn't warranty suspension components, seen some bad stuff go through MOT that should not have.
In regards to the saab i would offer half at the most on a car that age, I bought an R36 passat a few years back, within days had issues with dsg box. Took it to VW dealers as the place i bought it from was over 100 miles away, they said the mechatronic unit needed replacing, cost was just shy of £3k. The dealer i bought it from had took the car as a part ex so i reckon the previous owner knew about the issue and got shut, i couldnt prove/disprove wether the dealer knew. Anyway the dealer agreed to go half on the repair and i accepted so £1500 each. I thought that was fair, we were both had over by previous owner in my mind. When you buy a second hand car especially a really old one you know your taking a chance.
I love a good compromise! I guarantee the dealer did not know, he unlikely drove it far and what would be benefit of sending it out, only come back as it did.
just do warranty on gearbox and engine. then up to any other 3rd part warranty sold
Water on the drive could be from the aircon. It's probably just condensate.
Here in Ireland if you sell a vehicle second hand you either sell it with a warranty, the whole car regardless of age, turbo's snd all, or you make it clear that the car is being bought as seen, too many ifs and buts with British consumer law i think
Yes CRA is very unclear it leaves so much to interpretation
@@ChopsGarage yeah they need to tidy that up, i wasn't criticizing you with that comment to be clear James
@@ChopsGarage by the way i think taking warranties in house instead of fishing it out to a third party company will be much better for your business,it gives you more control for a start and should lead to a higher after sales satisfaction for chops garage customers, rather than you having to follow warranty wise rules
I finished in the trade twenty years ago after coming into work one morning and finding someone had jumped from bonnet to bonnet across six cars, I do miss it but not the bs that goes with it.
Makes my blood boil , people can be such sh1ts
James I think you should warranty them all apart from the turbo.
Seriously a 32 year old motor…you buyer a classic for the pain and enjoyment when it finally runs right for a month and nothing more.
If it they were my cars I’d probably warranty them as it just gets people out of your hair. Gives you a good rep and when it’s sorted it’s a relief.
I don’t provide any warranties with paperwork. People always come back with a problem. Warranties are a waste of money. I just tell them first 30 days I’ll cover anything apart from tyres, bodywork etc. 3 months engine and gearbox. If anything ever went seriously wrong E.g new engine or gearbox I just refund them rather than mess about with repairs, time constraints and warranties. Everything else I just cover. I’d rather just get rid of them, move on to the next job than argue about it.
I recently sold a 2011 80k Corsa for £2495. The customer contacted me just over a week later complaining about a crack on the front bumper they’d noticed. The bumper was a different shade all together which didn’t seem to bother them. They also mentioned the drivers seat wasn’t folding (3 door) It ended up being a 2mm stone chip, but when they dropped the car off for the touch up. They asked me if the parcel shelf string was covered under warranty as one was missing and they’d seen one on eBay for £2. They also told me they’d never actually used the back seat on their previous car but needed the seat to work.
I was pretty annoyed that they’d looked around the car before purchasing and then made a request about a stone chip. But when they said this about the parcel shelf string I couldn’t help but laugh. Anyway I touched the chip in, got the string and the seat seemed to work fine with a tug. They’ve been happy since touch wood.
I would say the turbo one isn't something you should be responsible for due to the age of the car. Some of the others are wear and tear items for cars of that age and mileage
Cheers
cosmetics are not normally covered by warranties, I certainly would not be covering a seat cosmetic. The kia 1.7 could be the rail injectors that very often happens now and then.
Water on the driveway, could be from the air con, so not a problem
Possibly