Just had the issue last week (XPS 13 2017 model), been comparing several videos on this issue and this is how i made it work: - Remove charger the laptop - Open your laptop (remove the screw under the XPS logo, - Disconnect the battery connector and the cmos battery - after this push power button for 30 seconds - Reconnect the cmos battery - Reconnect the Battery connector - Press the D key in the Keyboard while you press the Power Button - Once the colors stop flashing, press the F10 (Or F12) key and press the Power Button - You should get a screen on the BIOS telling you that the date in incorrect - Update the Date on the BIOS and validate - The PC will reboot and it will now work properly :)
This also revived my 3 years old broken XPS 13, Thank you very much, FYI - Dell support didn't have this guide, they just said "it's out of warranty buy a new one
I didn't have a correct screwdriver to remove the battery. But I just pressed "D" and it performs auto diagnosis. Now my Dell XPS 13 is back to life. Great Thanks!!
cmos was the culprit! Tried removing just battery with no joy. Thankfully the comments on this video pointed me towards the cmos battery which is on the right hand side covered in black tape. Just disconnect the cable from it and hold power button down. It took a couple of goes after reconnecting but eventually came back to life! Thanks
Hi Ryan, i have the same laptop and the same problem. The problem was resolved after the following: - Remove charger the laptop - Disassemble your laptop - Disconnect your contacts (battery, mb, cmos battery, monitor, M2 SSD, WLAN) - after this push power button for 10 seconds - connect all cables and power on your laptop you need to see DEL Logo on startup, the need to verify laptop components after start up.... good luck, write if need something
typical problem, mostly caused by the cmos battery connection, unplug main battery, then cmos battery, plug back in, open and press f12, you should see keyboard lights up and led blinks yellow to white, press power button 1 or 2 times, you should see screen change shade, and eventually open, it helps to keep a spare cmos battery in your bag too
I just figured this out myself. I did the same as Ferguson. Removed the battery, unplugged the CMOS battery for 30 seconds, reinstalled both, and then tried to power up. It did not do it from the start. I then tried holding the D key on startup. This made the screen flash several colors and then sent me to BIOS. I had a BIOS error. I clicked BIOS Setup and the time was not correct. I corrected the time and exited. Upon next startup, Windows opened. I hope this helps as well.
I have the same problem with dell latitude 7350. Possible solution (i saw this on a blog somewhere) when on your initial black screen and plugged in, press and hold the following simultaneously for a few secs- Ctrl+Shift+ Win+Power. (This may not be actual combo i tried; You may want to also add the alt button into the combo if this does not work) Good luck.
I had the same problem and i sent the link of this video to the Dell India team. They replaced the motherboard within 2 days for free since my laptop was under warranty but i was very disappointed with the fact that a problem occured within just 4 months of buying the laptop. By the way in india dell laptops cost double the price at which they are sold in America so its a very expensive laptop. I was quite happy with the service though. I was using lenovo y500 before this and it worked for 5 years straight without giving any problems and without ever having to contact the service center or support team. Its just hard to beleive a laptop would run completley fine without giving any problems for 5 years straight now.
same problem. light on charger and front of xps. Opened back, disconnected main battery and followed directions to hold D and power button. Computer went through a color light show and then started normally. Shut down, disconnected power cord, reconnected battery and closed it up and restarted and seems to be working ok for now.
Is there a video on RUclips that shows exactly how to correct this? If so can someone copy and paste the link below.Also, what causes this because I don't want to be uncsrewing the back of my laptop regularly..
Same problem too. Dell XPS 9343 13" laptop. Out of warranty. It worked perfectly for several years up until the night of the change to daylight savings time. The next morning, would not boot. Lights on the power button and keyboard came on, but nothing else. I tried the instructions by some of the posters: removed the back cover, disconnected CMOS battery and main battery. Held the power button down for more than 30 seconds. Reconnect. If you hold the "D" key and power button simultaneously, it would go through the series of colored screens but would not boot. All combinations of the power buttons and function keys, and the control/shift/windows etc. would not work. Tried multiple times but no luck. Thought I'd try it one last time. before we pulled the SSD and gave up. I left the computer with both the CMOS and main battery unplugged for about 24 hours. Checked the CMOS battery with a multimeter and it had 3.1V. So that seemed ok. Held the power button down for a minute or so with everything unplugged. This time, after reconnecting the batteries, and pressing the power button, it seemed different. The light on the power button would come on for a few seconds then go off. Then come back on again for a few seconds and go off. I started repeatedly pressing the function keys (F1, F2, F10, and F12) since I couldn't recall which one entered the BIOS setup. Then suddenly I got the Dell splash screen. Success! There was a tiny message in the upper right corner saying to press F12 to enter the BIOS setup. I did that but failed to change the date/time before exiting. But it didn't seem matter. It exited and booted normally. After it booted, we quickly connected an external hard drive to back it up. So if none of the suggestions below work, try leaving everything unplugged for 24 hours and try again. By the way, you'll need a T6 torx screwdriver to remove the back cover screws plus a Phillips for the little cover. The case is also held in place with clips, so you'll need to take care to work around the edge with a plastic tool to unsnap the clibs. After you get the back off, It is not necessary to remove the main battery. You can ease off the battery connector without removing the battery. I had trouble removing one of the battery Phillips head screws and then realized it didn't need to be removed. Don't know if this will be a long term solution, but so far so good.
Just a guess: The power button looks pushed in too deep. So the Laptop thinks you're holding the power button, which causes the laptop to switch back off.
Its broken due to Windows updating the display drivers, thats why the screen works fine at the dell screen then goes black soon as windows is loaded. I managed to get mine working by rolling the display driver back then blocking it from updating by windows update using group policy
Got the Same issue on xps 13 2019, Just hold the power key for long time like 30sec. It will restart and update. This happened because there were updates pending to be installed. Don't worry laptop would work just fine after that
I had the same issue, just disconnect the Battery and the cmos battery. Most importantly the cmos battery. I tried a couple times with just my regular battery with no success but as soon as I unplugged and plugged both batteries it was able to start up. hope this helps
Remove the back cover, unplug the main battery and the CMOS battery, hold power button for around 1 min, plug the batteries back in, press power 1-2 times in succession, worked awesome for me. The only problem is I had to reinstall windows 10.
Ryan Kirkpatrick Thanks for the reply. I also have the same problem and now sending to Dell for servicing. I guess this is a common problem with the XPS 13 as I've seen some other videos on that.
Just had the same issue. Did it exactly as in the comments and I found this guys video: m.ruclips.net/video/NtyD2qlkaWY/видео.html It was easy to follow through: you unscrew the back, take out the cmos battery and unplug the main battery, press the power button for 15secs to drain. Put the cmos back in, plug the main battery in and it worked. It was my first time and fortunately I didn't damage anything
@@spunkygal161 there's a particular type of screwdriver you need to use. I don't know the name. I just bought a set and tried them all till one took out the screws.
So I had the same problem. Just fixed it by doing the following: 1 disconnect battery and cmos Press power button for 30s . Try and boot up . This doesn’t work. Try: 2. Disconnect Battery and cmos . Press power button for 30s . Reconnect ac charger . Press and hold ctrl +shift + win button and power button with ac connected . Second one worked for me. Good luck. After this laptop I am moving to MacBook. Windows laptop manufacturers are bullshiters
Ryan Kirkpatrick I'll try taking off the battery then..but mine switch on Sometime and then it powers off...if it won't work I'll send it too...donthey cancel all your data ?
I was initially nervous that they'd wipe the drives, especially when the laptop was returned with a paper on the inside basically saying something about Windows being rebooted. So understandably I was a bit nervous when I saw that lol. But nope, everything on my laptop was still there.
I had the same problem and only needed to disconnect the battery and cmos battery then hold down the power button. Reassemble! Thanks Prodan!
Just had the issue last week (XPS 13 2017 model), been comparing several videos on this issue and this is how i made it work:
- Remove charger the laptop
- Open your laptop (remove the screw under the XPS logo,
- Disconnect the battery connector and the cmos battery
- after this push power button for 30 seconds
- Reconnect the cmos battery
- Reconnect the Battery connector
- Press the D key in the Keyboard while you press the Power Button
- Once the colors stop flashing, press the F10 (Or F12) key and press the Power Button
- You should get a screen on the BIOS telling you that the date in incorrect
- Update the Date on the BIOS and validate
- The PC will reboot and it will now work properly :)
Thanks Piej a lot you saved my laptop
This also revived my 3 years old broken XPS 13, Thank you very much, FYI - Dell support didn't have this guide, they just said "it's out of warranty buy a new one
Thanks,I used your method and saved my XPS13.
It’s very kind of you.
Thank you so much. This fixed the problem with my 2017 dell XPS 13. In my case I had to press F2 key to get the BIOS screen.
I didn't have a correct screwdriver to remove the battery. But I just pressed "D" and it performs auto diagnosis. Now my Dell XPS 13 is back to life. Great Thanks!!
cmos was the culprit!
Tried removing just battery with no joy. Thankfully the comments on this video pointed me towards the cmos battery which is on the right hand side covered in black tape. Just disconnect the cable from it and hold power button down.
It took a couple of goes after reconnecting but eventually came back to life!
Thanks
Hi Ryan, i have the same laptop and the same problem. The problem was resolved after the following:
- Remove charger the laptop
- Disassemble your laptop
- Disconnect your contacts (battery, mb, cmos battery, monitor, M2 SSD, WLAN)
- after this push power button for 10 seconds
- connect all cables and power on your laptop
you need to see DEL Logo on startup, the need to verify laptop components after start up....
good luck, write if need something
Prodan Marin mulțam frațica am patit aceeasi treaba si s-a rezolvat!!!
Thanks Prodan! I love your voice!
typical problem, mostly caused by the cmos battery connection, unplug main battery, then cmos battery, plug back in, open and press f12, you should see keyboard lights up and led blinks yellow to white, press power button 1 or 2 times, you should see screen change shade, and eventually open, it helps to keep a spare cmos battery in your bag too
I just figured this out myself. I did the same as Ferguson. Removed the battery, unplugged the CMOS battery for 30 seconds, reinstalled both, and then tried to power up. It did not do it from the start. I then tried holding the D key on startup. This made the screen flash several colors and then sent me to BIOS. I had a BIOS error. I clicked BIOS Setup and the time was not correct. I corrected the time and exited. Upon next startup, Windows opened. I hope this helps as well.
I have the same problem with dell latitude 7350. Possible solution (i saw this on a blog somewhere) when on your initial black screen and plugged in, press and hold the following simultaneously for a few secs- Ctrl+Shift+ Win+Power. (This may not be actual combo i tried; You may want to also add the alt button into the combo if this does not work) Good luck.
This worked for me.
Worked for me too!! Thanks
you are the best!!!!!!
This works great! Thanks!
I had to hold for like 20 seconds, but it works! Thanks so much!
I had the same problem and i sent the link of this video to the Dell India team. They replaced the motherboard within 2 days for free since my laptop was under warranty but i was very disappointed with the fact that a problem occured within just 4 months of buying the laptop. By the way in india dell laptops cost double the price at which they are sold in America so its a very expensive laptop. I was quite happy with the service though.
I was using lenovo y500 before this and it worked for 5 years straight without giving any problems and without ever having to contact the service center or support team. Its just hard to beleive a laptop would run completley fine without giving any problems for 5 years straight now.
how much did they charge for replacement?
My dad replaced the motherboard on his 9343. Works like a charm.
As per previous comment, your power button seems to be deeper that usual. This cause the power to switch back off once you turn off.
trop cool!! ça a marché pour le mien! enfin un ordi qui marche et qui s'allume...merci!
man comment t'as géré
same problem. light on charger and front of xps. Opened back, disconnected main battery and followed directions to hold D and power button. Computer went through a color light show and then started normally. Shut down, disconnected power cord, reconnected battery and closed it up and restarted and seems to be working ok for now.
I couldn't seem to get the screws off in the back.
Is there a video on RUclips that shows exactly how to correct this? If so can someone copy and paste the link below.Also, what causes this because I don't want to be uncsrewing the back of my laptop regularly..
I'm having the same exact problem with mine. Did you ever figure out how to fix it?
Yes
@@krishnamohan1756 how? I have the same problem. The technician wasn't able to fix it.
Same problem too. Dell XPS 9343 13" laptop. Out of warranty. It worked perfectly for several years up until the night of the change to daylight savings time. The next morning, would not boot. Lights on the power button and keyboard came on, but nothing else. I tried the instructions by some of the posters: removed the back cover, disconnected CMOS battery and main battery. Held the power button down for more than 30 seconds. Reconnect. If you hold the "D" key and power button simultaneously, it would go through the series of colored screens but would not boot. All combinations of the power buttons and function keys, and the control/shift/windows etc. would not work. Tried multiple times but no luck.
Thought I'd try it one last time. before we pulled the SSD and gave up. I left the computer with both the CMOS and main battery unplugged for about 24 hours. Checked the CMOS battery with a multimeter and it had 3.1V. So that seemed ok. Held the power button down for a minute or so with everything unplugged. This time, after reconnecting the batteries, and pressing the power button, it seemed different. The light on the power button would come on for a few seconds then go off. Then come back on again for a few seconds and go off. I started repeatedly pressing the function keys (F1, F2, F10, and F12) since I couldn't recall which one entered the BIOS setup. Then suddenly I got the Dell splash screen. Success! There was a tiny message in the upper right corner saying to press F12 to enter the BIOS setup. I did that but failed to change the date/time before exiting. But it didn't seem matter. It exited and booted normally. After it booted, we quickly connected an external hard drive to back it up.
So if none of the suggestions below work, try leaving everything unplugged for 24 hours and try again.
By the way, you'll need a T6 torx screwdriver to remove the back cover screws plus a Phillips for the little cover. The case is also held in place with clips, so you'll need to take care to work around the edge with a plastic tool to unsnap the clibs. After you get the back off, It is not necessary to remove the main battery. You can ease off the battery connector without removing the battery. I had trouble removing one of the battery Phillips head screws and then realized it didn't need to be removed.
Don't know if this will be a long term solution, but so far so good.
Thank's tip, you saved my work.
I tried the right screwdriver and I still couldn't get the screws off...
Just a guess: The power button looks pushed in too deep. So the Laptop thinks you're holding the power button, which causes the laptop to switch back off.
Its broken due to Windows updating the display drivers, thats why the screen works fine at the dell screen then goes black soon as windows is loaded. I managed to get mine working by rolling the display driver back then blocking it from updating by windows update using group policy
Got the Same issue on xps 13 2019,
Just hold the power key for long time like 30sec.
It will restart and update.
This happened because there were updates pending to be installed.
Don't worry laptop would work just fine after that
Ishdeep Singh Thanks bro!!🙂
Mined doesn't have the front light on? No signs of life. What to do???
exact same laptop, same lights, same problem :( what a shame
I had the same issue, just disconnect the Battery and the cmos battery. Most importantly the cmos battery. I tried a couple times with just my regular battery with no success but as soon as I unplugged and plugged both batteries it was able to start up. hope this helps
Thank's tip, you saved my work.
Remove the back cover, unplug the main battery and the CMOS battery, hold power button for around 1 min, plug the batteries back in, press power 1-2 times in succession, worked awesome for me. The only problem is I had to reinstall windows 10.
Biggest piece of shit computer i have ever had
for real
Same problem with my xps15. I changed a bios setting and it never was able to restart.
Tks guys.. It work
How did uh fixed that??
Im having the exact same issue
Hey I'm also facing the same problem.
As my laptop is not in warranty period so can you suggest what was the problem so that i can try to resolve it?
If I recall correctly, the motherboard had some components that became loose. Unfortunately, I don't know if I can help you any further.
Ryan Kirkpatrick Thank you so much .
Hi Ryan, did you find the solution for this?
I sent my laptop back to Dell for servicing. Something was wrong with the motherboard. All good now.
Ryan Kirkpatrick Thanks for the reply. I also have the same problem and now sending to Dell for servicing. I guess this is a common problem with the XPS 13 as I've seen some other videos on that.
Ryan Kirkpatrick didn't they replace the motherboard ? Coz I'm not on my warranty
Just had the same issue.
Did it exactly as in the comments and I found this guys video: m.ruclips.net/video/NtyD2qlkaWY/видео.html
It was easy to follow through: you unscrew the back, take out the cmos battery and unplug the main battery, press the power button for 15secs to drain. Put the cmos back in, plug the main battery in and it worked.
It was my first time and fortunately I didn't damage anything
I can't seem to get the screws off in the back...
@@spunkygal161 there's a particular type of screwdriver you need to use. I don't know the name. I just bought a set and tried them all till one took out the screws.
Hold the power button for a long time
Same problem :(
So I had the same problem. Just fixed it by doing the following:
1 disconnect battery and cmos
Press power button for 30s .
Try and boot up .
This doesn’t work.
Try:
2. Disconnect Battery and cmos . Press power button for 30s .
Reconnect ac charger .
Press and hold ctrl +shift + win button and power button with ac connected .
Second one worked for me. Good luck.
After this laptop I am moving to MacBook.
Windows laptop manufacturers are bullshiters
Work for me also when I press the D and Power button
Man how did you solve it ?? It just happened to me
I sent it into Dell for servicing, as at the time I was lucky to have the original warranty cover it.
Ryan Kirkpatrick I'll try taking off the battery then..but mine switch on Sometime and then it powers off...if it won't work I'll send it too...donthey cancel all your data ?
I was initially nervous that they'd wipe the drives, especially when the laptop was returned with a paper on the inside basically saying something about Windows being rebooted. So understandably I was a bit nervous when I saw that lol. But nope, everything on my laptop was still there.
Ryan Kirkpatrick thanks man you make me feel better ! Did they solve your problem ?? Do you know what they are going to change ??
Yeah, they fixed it. I believe a battery component got dislodged, but I also had an issue with my motherboard.