Fujitsu employees 'dragged over coals' if they admitted issues with Post Office software | ITV News

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  • Опубликовано: 31 янв 2024
  • A former employee at a Fujitsu call centre who dealt with queries from sub-postmasters about the Horizon system told ITV News that staff would have been "dragged over the coals" if they admitted the software had problems.
    Nate Orrow worked at Fujitsu's Stevenage call centre for two years, between 2010 and 2012.
    Speaking exclusively to ITV News, he said that when sub-postmasters were required to balance their accounts, the call centre would be "back to back for hours" with queries.
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Комментарии • 190

  • @suedavis3525

    The level of sheer wickedness of those responsible for knowingly sending innocent people to prison is difficult to comprehend.

  • @mollienight

    The PO should not be deciding 'compensation' and they should not be contesting appeals against conviction, after all that has been exposed. The priority should be to restore/reimburse the moneys/assets that were stolen from the SPMs by the PO. People re-mortgaged their houses and borrowed from relatives - all that money should be paid back in full, with interest. Then we can talk about compensation for lost businesses, psychological and physical health issues, etc. The government is dragging its heels on this one.

  • @QMTimeisnotreal

    Had Horizon been working as claimed, then there would have been no incentive for sub-postmasters to steal as it would have been impossible to get away with it long term. The last thing a thief would do is phone a help line and draw someone's attention to the discrepancy.

  • @flipperth1

    Fukusu should be held as accountable as the PO and decision makers in this scandal should be behind bars.

  • @thatstreamingfella7298

    You can still see the pain in this chap. It’s still so very raw. I feel for him.

  • @philhart4849

    Fujitsu has apologised for the great harm that it caused to hundreds of people.

  • @yarp123123123123123

    This happens all the time in companys, you bring up a issue about bad work practises and you get treated like enemy number 1

  • @feanor5037

    Imagine if you'd lost a decade or more of your life. Done jail time. Had your family ruined. Been unable to work. Lost earnings. Lost your home. Missed the best years of your children's childhoods. Probably had a bad knock on effect on THEIR prospects.

  • @ajalle130971

    If I knew I was partly responsible for people going to jail I could not live with myself. I find this so hard to believe and take in.

  • @davidgeorgea

    It’s a shame that this inquiry will drag on .

  • @MrBubba311

    They ruined so many lives over their refusal to admit the computer system was flawed.

  • @michaelgoode9555

    I am so glad that I decided not to take a senior IT role at Fujitsu in the early noughties.

  • @cliveknott1232

    Britain needs to see arrests now not tomorrow.

  • @CodingAbroad

    I am too a Fujitsu employee. I’m happy to answer any questions you may have

  • @annettewalter2273

    Why are people not being properly compensated right now. They don’t have anything to prove.

  • @Exiled.New.Yorker

    I did warranty incoming here in Canada for a Japanese car company and was fired for OKing a guy visiting another dealer, because he insisted he was being lied to by small town bullies. I was dressed down like id been caught committing insider trading and FIRED ON THE SPOT.

  • @keithg1xfl
    @keithg1xfl 28 дней назад +2

    Fujitsu Management Should ALSO be in Court

  • @rickbates9232

    Shouldn't be any BS about Fushitsu going to contribute to the damages ... needs a massive class action against them and the Post Orifice ... AND it needs to include punitive damages ... or they will do it again and again ... then go hunting for the cowardly management that spent their time hiding all this from the legal system ... and some gaol time ... Apologies are just hollow now ... Fushitsu are only saying that because they have been completely caught out with no where to hide ...

  • @suzannehaigh4281

    A lady in charge of a sub post office where she has worked all her life has now retired, she was not accused but now is scared to continue. Now the post office will shut for good in a remote village in Scotland, no one will take it over, leaving the small hamlet further cut off. Cheers Post Office then you wonder why you are loosing trade.

  • @lexlayabout5757

    Everyone who has worked with computer systems knows that they have bugs. That does not mean they should not be used, but that the fact should be recognised and allowed for, and the bugs sorted out.