Kubota DENIED my Recall! Update on my Broken Tractor.
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- Опубликовано: 9 фев 2025
- In this video I'm going to discuss what happened with my @Kubotatractorcorp Kubota L4701.
The dealership I used that was helpful through the entire process was Monroe Tractor, check out their website here:
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Here’s the point I had trouble conveying in the video: Kubota issued this recall in 2023, the recall includes thousands of serial numbers that are 2015 and older tractors. So even if I took my tractor to the dealer the day Kubota issued this recall, it would have already been expired for me. Why issue a recall for thousands of tractors that on the date of issuance, the recall is already expired…
@@EverythingElliott I would contact the State Attorney Generals Office and inquire about the recall dates and expiration.
This is the video I've been waiting for to get closure on when it died. That is pretty dirty to issue a recall on a product last year and then make it a retroactive deadline 8 years ago. That is totally F#@&ed! That is them knowing it is going to cost them a lot of money due to their faulty ECM and instead of making it right for their customer base they chose to protect their own interests. When I purchased my cabbed L4060 in 2022, the battery would not stay charged at all due to the standard alternator being in it. When I took it to the dealer they said that they could not find anything wrong with the alternator or battery. What it came down to was that I run it 90% of the time at low RPM to conserve fuel since the majority of the work I do with it is low impact moving logs and firewood IBC cages. So there was no need to fun it at full RPM. If I needed the RPMS, I would just press the RPM button to get the extra lift. When running at low RPM, the standard alternator could not power the AC and radio and still charge the battery. Most of my work was during the day so no lights were running either. My dealer, Edwards Equipment in Danville Indiana made the point to Kubota, what is the point of selling this tractor with a standard inadequate alternator when some of our customers run them in this low RPM mode and the standard alternator can't even keep the battery charged under light load. He convinced them to provide me with the "upgraded" 200amp alternator at no charge which in my opinion should be the standard alternator. Either way, I am satisfied with my tractor having over 600 hours on it now in the last 2 years. And it boils down to how hard your dealer fights for you vs how bad it affects Kubota's bottom line whether you will be satisfied with their product.
good to knowl...i am looking to buy a tractor this winter and you just helped me eliminate one make!!..... thank you!!
$2,700 and you're not sure if they actually gave you a deal or not??
$2,700 is ridiculous for a circuit board in a plastic box.
@thh383 he did state he didn't buy it new and he's not the original owner, I ran into a similar issue, I was getting ready to buy a used kubota tractor 2 yrs ago but I called my dealership near me to see if the warranty was still in effect cause it only was 2 yrs old and they told me no, cause I m not the original owner the factory warranty will not be in effect, I didn't want to buy a 25k paperwork , so I decided against it and bought new with the warranty, I m pretty sure any tractor dealership will do the same if you didn't buy it new.
I had an ignition switch failure in my 20 year old Honda Accord. The Dealer advised that there had been a recall on the switch and it had been already replaced 10 years earlier. Honda apologized for the inconvenience and cheerfully replaced the ignition switch on my 20 year old car at no charge. So I get it, a tractor is not a car. But I agree with you, Kubota manufacturerd a defective part, the original recall should have covered your issue. What Honda did for me created a lasting relationship with tremendous brand loyalty. I don't think Kubota cares about their customers. I had some issues regarding the sale of my new L3901 and they just told me to get lost and have a nice day. Because of how I was treated I would never buy another Kubota. So sorry for your situation. I am in the Monroe Tractor service area and I will patronize that Dealership based on your recommendation. Kudos to Monroe Tractor for trying to assist you and being a stellar company.
Seems like this entire “recall” was handled poorly by corporate. It caused me to lose a lot of faith in the brand, and this will probably be my first and last Kubota tractor
The problem is electronic things like ECMs will be discontinued in a decade or 2. Unlike onroad vehicles there is no standard like OBD used to communicate with them. In 2 decades there wont be any software available to even communicate with them and there aren't enough of them sold for aftermarket companies to come up with a solution, unlike mass produced autos.
When that ECM gets discontinued by Kubota the clock starts counting down on the lifetime of that tractor. Today's tractors aren't going to see 50 years of use like yesterdays tractors.
I never thought about that, but it’s so true. Once these electronics are out dated, they will be headed straight to the scrap
Yard. Such a shame
You need to get all the Kubota owners together to get a cloned ECM to completely bypass all the OEM software. This actually should not be that hard. It’s pretty simple tech.
@@EverythingElliott Electronics is one of the main reasons I chose the TYM 2515H for my small property. It has none. Simple mechanical diesel engine. My tractor doesn't get used all that much and I did not want to hunt down electrical gremlins each spring. While my choice may not be the right one for everyone, it fit my needs.
@@EverythingElliott He's right. That's why I bought a manual tractor before they quit making them. So
I can hardwire all the electronics. Like headlights, turning signals and gages. I can add manual gages to all my Cluster Panel
The rest of that tractor won't last much longer than that under actual use. It's not a farmall M or WD45 Allis that will last forever.
That’s frustrating man. Good to share your experiences. Best of luck going forward.
Shame when a company puts profits before customer satisfaction. Thanks for watching!
I have had my BX23S for about 3 years now. The dealer called me up just before the 2 year warranty and said they would check it over before it expired. That was nice of them. They picked it up and brought it back the same day, no charge. I forgot to get the extended warranty and they were not able to help me on that. All in all I am happy with it and it has saved my back many times. All the best to you and stay safe.
You have until the end of your factory warranty to purchase the extended warranty.
Thank you for the update video. I had a feeling it would play out exactly this way. We had a similar situation just 6 days out warranty, new holland said kick rocks, dealer helped us out. We will never buy another common rail piece of equipment. To close to retirement for this dog to learn new tricks.
I've had the same problem with a tool from my workshop - got a recall notice 1yr after the original recall was posted on the company's website and because it expired, I had to fix it myself at my cost. Stay safe.
I bought a brand new Kubota in 2000. an L3000, DT, and I have never had a moment's problem. Thank god I got mine before they had the computers and all that updated crap! I can work on my tractor just like an old '60s- 70s tractor straight motor and Trans! And it still looks brand new. I keep it in a garage! The paint is still shiny and new-looking!
Electronics in these pieces of equipment are the weak link in the chain. There’s no doubt about that.
@@EverythingElliott I agree 100 percent, and cars are just as bad! I am 65, so I remember how easy working on things was! Kinda miss that! Have a great day!
@@The1313jeff Thanks, you too!
I wonder if there are places that could repair it. I know some places repair computers fir trucks for a few hundred bucks
Good on Monroe Kubota. I hear things are going on at Kubota Corporate. They (Production?)are shutting down for the month of January '25, supposedly doing computer software upgrades. Reading between the lines, one can only assume mounting inventories because of suffering sales is the culprit. All brands selling subs and compacts are suffering sales in the third quarter of '24.
I work at a dealership. This shut down has been in discussions for years. They are in fact completely rolling out a new software company wide. Trust me those of us who use that software are not looking forward to January
Had a similar experience with my 2019 Ford King ranch I bought new. Ended up costing me $3500.00 they had to, remove the front of the engine time chain etc. I agree 100% that the recalls in place it should be good until the part fails.
Yeah, I've never heard of a recall expiring. Recalls are a fact of life for many things we own and use. I'm glad the dealer did right by you, and you, conversely did right by them. Kubota Corporate needs to get their act together and stop taking Kubota owners for granted.
I don't blame you for feeling the way you do about the recall. Yes you are right there shouldn't be a expiry date on a recall, they are admitting theres a fault with there unit and no matter what they should honour it. It's good having a youtube channel so you can let other people know you experience with you product. I hope they will reconsider helping you out. Wish you all the very best moving forward.
To be honest, I’m not sure I would take “hush money” the $2,300 won’t stop me from buying Christmas gifts this year, and sharing my experience is more valuable to others.
Hey Elliot. My understanding is that when there is an active recall, they have to maintain the parts for it. If they don't sunset the recall then, in theory, you could come in with a 40 year old tractor that had a recall at one point and they would have to have the part for it. Which would likely be unreasonable. I know it sucks but it does make sense in this context.
The bigger issue is they activated this recall in 2023 and included a lot of serial numbers from 2015 and older. To include myself and I’m sure thousands of other customers. So on the date that this recall was issued, it was already expired for me, and lots of others.
Still all in for the number of years you have had it, not an overly expensive fix.
I have a neighbor who bought a used Toyota pickup from a Subaru dealer that was one of those recalled for rotted frames. Toyota cheerfully redid his frame and suspension for free. I think there was about 150,000 miles on it when the work was done.
Some companies are just better than others I guess
You’d think that the whole reason you spend an extra $10k-$15k to get the Kubota name is so that when things like this happen they would take care of you no questions asked. Since that’s apparently not the case it begs the question. Why not buy TYM, Kioti, or LS
And we all talk like TYM, Kioti, and LS are such terrible brands. They have all come a very long way since they first broke the US market.
It's from India.
When I bought two used Class A RV’s, the first thing I did was check on any recalls for them right after purchase. Then had the vin number checked to make sure all were done.
That was an important factor when I decided upon buying a tractor, when I found a TYM with a Kukje (Cummins A2300 derived) mechanical injected engine.
My next tractor I’m going to stay away from electronics. They are nothing but trouble, and completely unnecessary on a simple tractor
Great video, I have an L4701 and I’m going to call them out on this…
Thank you for update!!
Make sure you take the steps to get it fixed before it’s an issue!
@
I talked to Dealer Kahn’s Tractor Supply and they said they have never heard of that voltage problem and said is it possible he jumped it or did some type electrical shock- they said that they have fuses installed to prevent that…
Crazy
One of the bad things that go with buying used anything is this issue with being informed about stuff like this. Funny how that ECU failed. Almost seems like it was defective on purpose? Anyway, have to move forward. Great video!
Can’t let it sit and be scrap, and they know that. I have no choice but to fix it…
This is what I call a classic case of a company not standing behind their product. It shouldn't matter if tractor was bough used or if Kubota knows who owns it, fact is someone owns it and a known problem happened. But mostly likely all tractor companies are like this, but it would be interesting to check other tractor companies like Kioti, TYM would also say NO because of "sun-set recall"........
IMO this is another reason not pay $5k more for Kubota, and I didn't, I was already mad at Kubota since 2015, so in 2021 I bought a Kioti........
it’s an old ass tractor…and those companies probably just would not have put out a program in the first place
I agree with you concerning the existence of a sunset date for a manufacturer's recall. I suppose the lesson to be learned from this is to contact the manufacturer whenever purchasing a used product to get on their customer list in the event of an issue like this. You certainly would have been entitled to coverage given your 2018 purchase date. Kudos to your dealer for stepping up on your behalf and at least cutting you a deal on the repair cost.
But I wouldnt have been given coverage, that's whats so shady about it...the day that the recall was issued, it was already expired for my tractor. Why even include expired tractors on the recall besides to say, yes we know theres a problem with your tractor, but youre on your own.
Once again, I am thankful my tractor is 65 years old and has no electronics. Even if I had money to burn, I’d not go out and buy a Kubota (or a new John Deere).
Pretty sure JD is even worse with this stuff these days
Or any of the new tractors. Newer than a 1980’s.
@@christinamoneyhan5688 No kidding, Won’t have a new tractor or a new car.
Electronic vomit. Programmers act like the machines they run, program. Dumb
That is messed up! I agree with you, recalls should not expire. The manufacturer knows there’s a faulty product, they should stand behind it.
Get a non NY lawyer they don’t expire
So you think that 25 years from now Kubota should still be obligated to come up with a free ECM for somebody . . . perhaps make a special manufacturing run of one piece? It's entirely reasonable to have an expiration date on an offer to provide a free replacement.
@ yes, if it’s a known issue on their behalf they should replace it. Like he said in the comment below, why even issue the recall in the first place??
@ your very ignorant of business and law 🤦♂️ go prance in front of your mirror in your spandex Mr cyclist
But I’ll tell you a true story dumbass !! Had a pedal machine 20-25 yrs old at the time came across a recall on the cranks therefore the recall was was that old , so I call Shimano to inquire they said no problem just take it to an authorized shimano repair shop so I did at no cost to me got new cranks and they also replaced the whole drive train!!! Kudos to Shimano for standing behind their recall or was it because they had to by law? According to your anal philosophy they didn’t have to🤦♂️
Your free to piss off now cuz your dismissed 😘
@@bent.cyclistfinally someone gets it
Big names like Kubota and John Deere are causing their own decline. With brands like TYM that are literally half the cost for a comparable machine,,,,, one of the only remaining benefits (my opinion) of buying Kubota/Deere is the vast dealer network and support. The fact that they issued a recall that they won't honor and that was already expired for some machines at the time it was issued,,,, tells me they think they are "too big to fail".
I sold my 2 year old John Deere because of a defect that Deere would not fix.
Give it 5 years,,,, and I'll bet they both lose market share toTYM, Kioti, LS, etc....
It’s disheartening to see, because I know they make a very reliable unit. But it doesn’t matter how reliable it is if you don’t care for your customers after the check cashes
Elliot, sorry to hear about the recall issues. Side note, kind of funny seeing the JD pull the Kabota out of the woods. Glad to hear the dealer at least gave you a break in the work. Take care. Jeff
I’m not much of a Deere man, but beggars can’t be choosers and I knew my buddy would let me grab that tractor to get the job done.
My guess is that the expiration date is there since they buy the ECMs from a third party company. As such they probably have a deal for some period of time at a reduced price to replace the bad ECMs. After that expiration date I'm guessing that Kubota has to pay full wholesale price for those ECMs again. All of that is a guess of course. Now, whether that is correct or not, I agree with you that an expiration date for something like that should not exist. Kubota should take the hit and support those like yourself (and myself) who have Kubota equipment. Happy to hear that your local dealership had the integrity to cut you a deal.
I totally agree with you on all points. It should be illegal that they can even put a sunset date on it. Also agree with you on Monroe. I just had my fuel cutoff switch go bad on my 05 L3600 and they were great. I took a quick video of what my tractor was doing and he knew right away what it was and told me how easy it was to change out myself and I'm not a mechanic but he was right. It was an easy repair except for the almost $300 bill. Lol Sorry Kubota did ya dirty.
Recalls that are a safety issue are a forever thing. When it comes to longevity issues, it comes down to life expectancy. The expiration is that you got a reasonable life of the part. I work for an equipment dealer and we see a lot of letters that will pay full up to a date/hour mark, half up to another date/hour mark, and past that they determine you got expected life of the part.
But shouldn’t the expiration period begin at time of recall notice, not time of purchase…it was already expired for me the day the recall was issued.
@EverythingElliott it begins at the time the part was sold. Either on the product or over the counter. While a 2015 tractor may be at the end of the life expectancy of the part at the time of the recall, a 2020 tractor with the same part is not. This type of "recall" is basically just an extended warranty for a single part.
That is why im glad i have a pre emissions kabota.
Couple points. 1. If you have a early failure, or failure of something that shouldn't fail typically like ECMs, or something that was TSB/Recalled, you can ask for GoodWill. Basically kubota won't cover it but my help out some like selling parts at cost, or even 50/50 depending on the situation, or covering parts but not labor, etc. 2. These recalls get dated cause some manager in kubota making 150k/year is tagged with warranty budget, and they want to limit the total cost of the warranty work. So they make decisions gambling that enough ECMs will live past the recall date so it limits Kubotas spend, even if it makes the Brand look poorly. Which in this situation it does! This really goes for all equipment brands, cars etc.
At least they did you a big favor with the service call , those add up extremely quickly!!!
I have a 2007 year New Holland . I take good care of it & is in good condition . Many of the electrical parts for it are no longer available . When I first purchased it a Hydraulic filter was $ 25.00 . Now it is $ 130 .00
It seems like parts are getting harder to come by for anything these days.
My Kubota L4600 I purchased brand new in 2012. At 600 hours, the engine threw a rod. Kubota repaired everything at my cost. 100hrs later, engine blows again. Kubota won't warranty their work but would gladly fix it again! I took it to a tractor mechanic. 1.5 years later, it is still there. I own a TYM as well and whenever I get this turd back, it will be sold
well thats not overly reassuring
My L4701 was built in 2019........Dealer, and my research, showed no recalls before purchase. I sympathize with you. And the dealership you did buisiness with was fair with your issue. Hate Kubota would not help you more. I've had the same issue with used vehicle purchases. With the technology we all have available now, it's a good idea to research everything can you can on any used vehicle purchases. But sometimes there are cracks in the system. Glad you got it fixed. The L4701 is a fantastic tractor and I hope it will continue to give you many years of trouble free service. As I can see from your videos you do an excellent job of routine maintenance and upkeep of your equipment. Best of luck.
No doubt that the tractor has been generally trouble free, I’ll never say they make a bad unit. It’s just how Kubota handled this specific “recall” that made me lose a lot of faith in them. I know I’m not the only one that fell into this “limbo” category
Yup- Kubota owns this! I agree and again - your Dealer Monroe stepped up to continue future business. I have used them & they are great! Happy Thanksgiving Elliott & Fam!
Couldn’t be happier with the customer service I received from the dealer! Glad you had similar experiences! Happy Thanksgiving!
Glad you got your tractor back but it sucks about the warranty. I do agree that they shouldn’t put an expiration date. Awesome dealer that they were able to work with you. Have a great day
Not a problem. We buy Kubota in our union. Guess what I'm the authorize party to make those purchases. I cannot risk having downtime due to these kind of issues. Duly noted. Thanks for keeping up buyers aware. We order about 30 tractors a year. We are a smaller business.
Small business? Buying 30 tractors a year. I think you’re classifying yourself incorrectly…
Interestingly I have a recall on my 2022 Dodge Ram going back 6 months related to the ABS braking system that the letter from Ram says is a major safety issue but they admit they have no fix even a call into the dealer confirms the same so here I sit waiting on them to notify me when and if there will be a fix.
I just purchased a new tractor. No DPF, No ECU, No Turbo. Purely mechanical. I almost brought a Kubota L3800 last year (still available new here in Australia), but the extra items I wanted killed my budget. So goodbye Kubota and absolutely no chance I was buying another shitbox green tractor or anything ever again from them. Very pleased with my decision based on all the issues I keep seeing and reading about many modern overpriced tractors. Tractors are meant to be simple and reliable machines. All the best Elliott.
What type of tractor did you purchase?
I didn't know Kubota ruined their product, what happens in a decade when no ECU's are available. I'll avoid machines like this all day long.
You got me thinking about what happens when down the road when they decide to stop making replacement electronic parts . We have a mid 70's Kubota that's mechanically still going strong but I wonder if it had electronic components would they be available for a 50 year old tractor. By the way I'm on Olean road in South Wales we are practically neighbors .
You’re right, they are gunna be piles of scrap. I often find myself at Kipps!
You exactly right a recall should be covered
Thanks for the update, and Happy Turkey Day.
Happy Thanksgiving! Thanks for watching!
I have a Kubota BX25D and was thinking of getting something a little bigger. May have to remove Kubota from my list. In remote Idaho you need to have good customer support for your tractor.
Call Kubota USA and share about this video. See how they treat you. Please share if you do. My call didn't go well. Ring around the rosy...however, give great Kudos to local dealership. Just hope they can be autonomous and make decisions without corporate Kubota.
Not surprised, but still disappointed. All these big companies are the same. Profits for today over relationships for the future. Kubota makes a quality product. However, they aren’t the scrappy underdog anymore. Hence, goodwill is not needed from their vantage point. Really a shame.
Hate to see when a company will put profits before customer satisfaction. I thought they were better than that…
I certainly understand your frustration with this Elliott. It's unfortunate that corporate didn't honor the recall. I have to wonder with you buying this at an auction, probably the original owner got the recall notice. At some point they would have sent out a notice to the original owner, I would hope. It is too bad corporate doesn't stand behind their product more. You would think they would want to keep their reputation good.
Thanks for sharing your experience on recalls!! No recall should expire!! Happy Thanksgiving!!! Stay Hydrated and Have a Safe Day
Happy Thanksgiving! Thanks for watching!
Yeah brother…I’m on the same page as you. I think it should have been covered for the lifetime of the unit. It’s not a lightbulb or a tire or even a wear item. That’s crazy.
Kubota dropped the ball, I’m glad your dealer helped as much as they could.
I’m NOT bashing Kubota, I have a Kioti BUT my dealer was the reason I went Kioti. 👍👍
This is certainly enough for me to switch brands when the time comes…
Technical Service Bulletin. 8 yr extended warranty on ECM. Going back 15 years allows people who previously paid for repairs within 8 years of purchase to get reimbursed.
(This would havs been either part of a Customer Satisfaction Program or a Class Action Lawsuit settlement).
A Safety, Compliance or Emissions Recall would never expire.
I agree I have a Kubota mx5400 been good so far
Sorry to hear Kubota won’t stand behind their product. Know what not to buy.
2008 Kioti DK55. Its been perfect. Replaced the ignition switch and that's it.
Sounds like I should be looking for a different color orange
someone tag Louis Rossman on this
Because he will have a FIELD DAY with this
Not sure who that is, or what he does…
@@EverythingElliott He is a guy who fights for Right to Repair and recently made a video that covered, a companies EULA has more weight than the 7th Amendment.
I HIGHLY recommend you watch some of his videos (especially calling out John Deere and their BS) and maybe get in touch with him about your issue.
Like I said he would have a field day if you told him that a recall had a expiration date.
At the same time in theory if its a recall its safety issue and they SHOULD NEVER go out of date due to the recall and in theory a lawyer would also have a field day.
@@StarKnight619 I'll check him out, thanks for the heads up
@@EverythingElliottElliot. I hear your frustration and your calm presence in this video. I posted in the main thread, but depending on where you want to take this Louis is a good advocate.
Agree with you fully. We are green and yellow but same sort of issues. Shitty. The dealerships are usually good but the deciding word comes from the manufacture.
I feel the issue. Some things get missed and over looked when machines transfer hands as they aren’t registered for on road use
And doesn’t matter which breed of tractor they all have the sunset date on certain things
Glad ur dealership was able to cut you a deal 😊😊
I used to supply parts and products across the world and there was a term that I was taught and it is called End Of Life. Which means that the company that produces a product like a p.c.b. only has to keep inventory for only 7 years after end of normal production. That might be the reason why Kubota had an 8 year limit on that ECU.
Sounds like they are planning to have this tractor go to the scrap yard sooner than later…
Glad you got a little break but in my opinion kubota should have taken care of you
They probably didn't want to take care of him, because he's not the original owner.
I'm a current kubota owner looking for a new tractor and just sent their customer care email a note that it won't be a kubota with a link to this video. Hope it helps.
Thanks for watching, hopefully this makes a difference with how they support customers in the future.
@@EverythingElliottcalled corporate and she said they don't care what you tubers post. Asked for supervisor.....still waiting by the phone
hi there my next door neighbor took his kubota in 3 times to be repaired under warranty , they never got it right , month out of warranty had to go back in ,spent 1200 still didnt fix it . then they said needs a whole new trans , 6000 , he gave it away , making me look else ware , covering a warranty on all this high tec stuff is to me the key now days , good luck ,best to all john
Yep that's the way a lot of them do it nowadays most of your heavy equipment you buy at auction it the warranty is not transferable and the same with some of the farm equipment for years
Hello Elliott, shame on Kubota, pure and simple 👍🇺🇸
Hopefully someone there sees this and inspires them to treat future customers differently
We traded our Kubota for a TYM...best decision as made
I've heard really good things about TYM lately
@@EverythingElliott Actually 4 months ago bought a Kioti NS6010 HST so far so good seems to be a lot of machine for the money compared to Kubota or John Deere.
Honda does the same stuff .. felt with that about the civic motors that were cracking .. .. one year expired
You might want to send bad ecm to ecm group, they might fix it. Also needs high current fuse as low voltage cause high current.
So glad my newest tractor from late 1970s... No computer crap
Definitely frustrating, I wonder if companies will realize how much being cheap can hurt them in future sales, especially with the explosion of social media. I believe the expiration date for a known faulty product is definitely poor business!
Kubota covered the swing motor part on my excavator out of warranty but not the labor. Saved me $5K. They are a large and well established dealer (20+ years) and they said they never talk to Kubota. They fill out the online form, send pictures and then wait for a determination. It's covered or it's not....that's it. No appeal. I'm looking hard at upgrading to a L4701 from my L3901.
Like I said in the video, it’s a great tractor, it’s been pretty much trouble free. I don’t have any issues with the tractor itself, just how Kubota handled the situation
@@EverythingElliott I agree they should have covered the ECM. The Baumalight 348 stalls my L3901 alot and it threw a code. I reset the code because it was running fine otherwise. The mulcher is awesome and I love using it, but it's not good for my tractor!!
Kubota is not the only company that handles warranty improperly, Gravely only warrants to the original owner. I bought one from a friend who had never used it due to health issues. The 12 thousand dollar mower had running issues first time it was used, the carburetor had to be replaced. Gravely - you aren’t the original owner,no warranty coverage!
That is complete insanity.
I bought several Kubota's all brand new and never had any issues until I bought a M9960, the first one lasted 13 hours , after 3 times dying and not restarting and 3 trips to the shop, I had enough, they gave me another M9960 this one had more power and ran good until it broke the PTO shaft 3x because of internal vibration on the PTO shaft. Kubota did not stand behind the Tractor this was at less than 100 hours. So I had them replace the PTO shaft again and I sold it and replaced it with a John Deere. I will not purchase another Kubota product again. I had intended on purchasing a Kubota Excavator, but after their lack of taking care of their customer I purchased a John Deere Excavator.
It’s a shame because I think they make a great product, but if they aren’t willing to stand behind it, they won’t have any business from me
Well, they’re like Chrysler here in the antelope Valley in California. I can tell you what they don’t care about recall and they don’t care about fixing anything because I’ve had my car into them nine times and this is a Chrysler 300. I just put $12,000 into it and I had to replace an ECM and an ECU according to themso I feel your pain.
This is exactly why I purchased a tractor with no electronic controls. Ps I am not saying any brand is better or worse than any other. I am an aircraft technician of 30+ years, I have learned over the course of my career that keeping it simple stupid always works better in the long run.
Very very frustrating. Is the new ECM an upgraded version and protected from these unacceptable failures.
Good Luck
Peter
I certainly hope it is…guess I’ll find out soon enough. Hopefully this tractor is gone before that’s my problem again.
Yes, Kubota should cover the recall. I had purchased a new /used Ford -450 pickup that had only 3000 miles on it. A person bought it got sick and and had to sell it. as soon as I registered the truck I started getting recalls letters from Ford. They covered everything the truck was seven years old. Definitely would be contacting Kubota .I have the L4600 its been a good tractor .
The tractor has been great, they make a good unit. Just disappointed in how they handled this recall. Issuing a recall that is already expired for thousands on the day they issued it.
It is NOT uncommon for a manufacturer to put a time limit on a recall. The reason is part availability. Let me give an example. Let's say they do a recall, and it is open ended. No time limit. So, 30 years after initial sale a certain part fails, and that part is no longer manufactured. Now the manufacturer is on the hook, bigtime. I would agree that 8 years is a little short, but none the less this is one reason that manufacturers put a time limit on a recall. If I may let me offer you a suggestion. In the future if you buy used always do a search for any recalls on that unit. Also, it is not a bad idea, even when buying new, to check on recalls once a year just to be safe.
Usually the recall has an expiration from date of recall, not date of purchase though. The issue I have is the expiration date for a lot of tractors was already up the day they posted the recall
A thought on refused recalls and warranties. If you buy Sany equipment at auction that has warranty on it beware. Sany will deny any warranty on equipment bought at auction. Was your Kubota EMC a software problem or a hardware issue in the ECM?
Not too sure, I’m not an electronics guy. They just told me I need a new one.
Love the video. You seem about down to earth and level headed as it gets. Do you think they should put a lifetime on every part of the tractor. There has to be a stopping point somewhere. Your not even the original owner. Good luck going forward.
I agree that you can’t warranty a 70 year old tractor, but just being reasonable about it. Why put a recall out if it’s already expired. They just wanted to appear to do the”right” thing?
Perhaps this is an unpopular opinion, but warranty & service after sale used to be the reason to pay more for the 'big brand' tractors (ie Kubota or John Deere...) - this sort of behavior is why I went with a TYM... if I'm going to have to pay for and/or fix it when it breaks anyway I might as well save some $$ upfront...
Ain’t that the truth, and my next tractor will likely be a different color
The bad pr, just from exposure on your channel is worth 10x the cost of them fixing it.
Plus they probably lost you as a future customer. Recalls should be painful for manufacturers, as a reminder to prioritize quality.
They most certainly did. Thanks for watching
As working on tractors and equipment for over 50 years, i have figured out one thing. Electronics on a tractor and heavy equipment is the biggest failure out there. It's nice to have some of those extras but to what expense. Work in stuff that's is over 50 plus years and still working and i only basic service items. Go to the newer stuff have to grab the laptop. Is the laptop nice when you can get a quick diagnostic, yes. In most cases the Electronics and wiring is more of the problem than the machine itself.
I think an 8 year sunset is perfectly fine and normal. I mean, how long is the original warranty on the ECM and other parts? Probably not eight years.
But the 8 years was from date of purchase. So they put the recall out and my tractor, with an affected serial was already out of date. I feel like the expiration should start at date that the recall is announced.
Reviewed life of ECM and response was for the life of the vehicle. Researched cars but would think tractor the same. This component is the life of the equipment.
It’s not just Kubota with the expiration date of the recall and/or extended coverage of a concern.
I have worked for an automotive dealer for 41 years and have seen the same policies from the manufacturer.
With safety or emissions recalls they typically DO NOT expire.
But issuing the recall as already expired? It was issued in 2023, even if I went on the day the recall was issued, it would have already been expired for me (and thousands of other customers) based on the date of original purchase. A large portion of the affected serial numbers were from 2015 and older, which means in 2023 when it was issued, every single one of those affected serial numbers was already expired.
@@EverythingElliottSo in my experience in the automotive field, that would have been a TSB (technical service bulletin)….not a recall. Its purpose would be to help the technicians identify units that have problems within a specific date or VIN range to aid in quicker diagnosis and streamline repair…..resulting in lower cost of repair for the manufacturer OR the customer if the warranty has expired.
Safty recalls never expire
While this is unfortunate, as others have pointed out, this repair, discount or not, will hardly break the bank when it comes to keeping an expensive machine running. But, yes, it is the tip of a very large iceberg - and hardly limited to Kubota. Honda generally has a good reputation, but this same problem affects owners of thousands of Honda vehicles with what the company calls VCM, variable cylinder management. My brother in law has a pristine 2010 Odyssey just shy of 100,000 miles. Yet the vehicle has engine damage caused by the VCM system. And the terms of a class action lawsuit settlement have… expired. So repair costs for the vehicle exceed its value. Thus this owner was penalized by not running up enough miles to cause a failure within the extended warranty period. In this case the owner is out $10,000. So, being able to keep the Kubota running for $2,300 is actually a very fortunate situation. But literally millions of machines - cars, trucks, tractors, whatever - are potentially affected by failure of the electronic gadgets that stuff them from one end to another. Once the wrecking yards are out of the ECMs and BCMs and all the other gizmos in modern vehicles, what still might be useful transportation will be scrap.
You said it. The lifetime of the product. They figure the “lifetime” of their product to be 8 years.
Many companies issue recalls. Almost all of them have an expiration date. There may be some that the federal gov. makes them issue for longer, but they are for safety items. It's just too bad your tractors ECM waited until after the expiration to go bad.
The problem is Kubota issued the recall too late. They gave it an 8 year after purchased date expiration, then posted the recall 8 years after my purchase date. They didn’t even give me and a lot of others a chance to get the recall
@@EverythingElliott Now that was dirty.
Good video! I own a very old kubota!
Probably no electronics on that ole girl
Wow. Thanks Kubota. That's why I bought a 2015 B2620. No computers. No def. No particulate filter and it's still running on the original battery. Kubota makes great equipment but when the do have a screw up they should stand behind that screw up and make things right. I don't think the green machines would be any better about that sort of thing. A recall should last until the recall is performed regardless of time or hours. Sorry for your troubles. Perhaps a little bad press will get their attention.
If you think Kubota Corporate is bad, look up John Deere and the ongoing litigation. My brother runs JD 900 Series as well as Case and New Holland equivalents, no one seems to be any different than Kubota. My favorite tractors have been Kubotas and still own an M8549HDC and GL5740HSTC. Due to health issues, I will never drive or buy a tractor , but always advise to look at ALL brands and do your research before buying anything. Sorry about your issues.
I’m probably gonna regret posting this but a safety recall won’t sunset but this recall was not a safety issue but a mechanical issue. And you stated a safety recall should be covered, an ECM is different. It’s no different than a warranty although it has warranty left on it when you sell it to your buddy but once ownership changes as does warranty.
We’re not far apart on our beliefs. I think the recall should have an expiration from the date of the recall, not the date of purchase. By the time the recall was issued, it was already expired for me.
It's a bunch of BS either way... dealerships nowadays don't help fight tooth-and-nail against corporate decisions. There used to be more instances of dealers taking on a brunt of the cost, either knocking off labor or helping reimburse for some of the parts, even out of the warranty period if there was a common issue. Extremely lucky to find anything like that nowadays unless you know someone.
Had something similar situation with a T7030 new holland... a year out of warranty, but there was a known issue of faulty/leaky transmission solenoids (but not enough to issue a recall). Well lucky me one of those solenoids spewed oil and new holland didn't want to reimburse because out of warranty. I don't know what the owner of the dealership that we bought the tractor from did, but he got new holland to pay.
Glad you were able to win that battle!
Interesting that there was a sunset date on the recall. I had a Ford truck that I bought in 2001 and scrapped in 2013. About once a year I still get a recall notice on it. Years ago I worked at a material handling company always took care of recalls no matter how old the equipment was. Doesn’t appear to be a good selling point for Kubota……
Yeah it was very disheartening to learn that a recall wouldn’t be covered. I held Kubota in such high regard before all of this happened. I’ve lost a lot of faith in their brand now.
Yeah that's ashame . I got a friend that works on old computers .i can't say I know a lot . but he says if you get 10 yrs out of stuff that's the normal . . most of the chips are made in such a perfect clean environment . its a wonder they last at all . best wishes 😊
I completely agree that is BS. For a critical, yet non-wear item there shouldn't be an exp date for a recalled item. Honestly, you should write Kubota directly and give them a piece of your mind (in a professional manner). Maybe you can get them to change their minds or offer some sort of other compensation. Maybe there needs to be a class-action since as you said there are many tractors that are affected but not covered. It's sad how much corporate greed has taken over instead of them doing the right thing. That's how you lose customers.
I would contact Kubota Corporate directly and send them this video. Sometimes the actual consumer can get more results than going through another party like your dealer. Good luck! Hope people share this video to get the word out there too as it is NOT good for Kubota.
If their corporate rep said it’s not covered, it’s not covered. I don’t want to be treated differently just because I have a RUclips channel. If Kubota ends up seeing it, I hope it inspires them to have more leniency with future customers than they did with myself.
@@EverythingElliott Understood but you standing up may help a lot of other people in the same boat. Many don't know how to stand up for themselves or are afraid to. You are Kubota customer and never mind having a YT channel. I had to do something similar with my 09 Ram diesel. O2 sensor kept going out. I had the 5 yr. extended warranty but when it expired and the O2 sensor went out again I told corporate I could make them eat the truck under the lemon law. They covered the last O2 sensor and no more problems since. Squeaky wheel gets the grease! On another note, if it was around $500 for 2 service calls that is very good. I paid over $500.00 just for the 50 mile service where I am in north Idaho!
OK, this is just my opinion, but I can kind of see their point.
How long do you expect them to keep parts in stock for a ECM they no longer use?
50 years 30 years what’s your cutoff?
My guess is they thought that the tractors should’ve failed within that timeframe if they were actually being used and not just sitting in a barn.
But starting the recall after the expiration date…seems shady to me
Welcome to planned obsolescence. My buddy had to replace his computer on his N-14 Cummins computer for 5000. Nice price and yes it is old but should this stuff last longer.
My old suburban had the brake lines rust out. Nearly hit the car in front of me at a stop light. Fortunately I didn't. Limp the car home. And repaired it myself with some really cheap prebent brake lines sold in a kit for only sixty five bucks. As it turns out, there was a lawsuit. They used the wrong metal and the brake lines rusted, so the result was they had to sell replacements at a discount. Wish I knew about that one before it happened.
This was a fifteen year old vehicle and the settlement still applied (sort of) You would think something like your computer recall could still apply.Even if it's not free, it should be cheap.They shouldn't make a profit on something they designed wrong. Or some manufacturing problem.
I’d be fine paying a labor only cost or something to that effect. Makes total sense.
Greetings from Marilla. Happy Thanksgiving to you and yours.
Happy Thanksgiving!
Elliot I must apologize I am not familiar with your Kubota model year tractor, but if your tractor has EPA emissions controls on it they would be controlled by the ECM, ego per EPA rules your ECM shall be a covered part for 10 years. But like I said I don’t know if your model year has any emissions stuff like an EGR or other emissions controls on it, which would have sensors all going to the ECM.
Aloha.................
It sure does, where would I find more information on this…?
Does this rule apply to trucks?
I'd look into this. you may have a case with KU-BOATER