And then the card will not work at another machine because it is either deactivated or lacks funds because the customer bought something that had a delay in the funds being removed.
“Funny you’d call this a speedy solution, because I explained to you exactly this and offered that solution, but you still choose to stand here and waste everyone’s time over a problem you caused and continued to escalate, all the while telling me how to do a job you’ve obviously never worked.”
She didn't do that. She offered two solutions, one of which quite literally was "go to customer service", which IS another register. The customer just didn't want to do that because they didn't want to wait in line again.
@@Dragon_Lair nope. Customer service _has_ a register, yes, but you know darn good and well "go to customer service" is not the same thing as "go to another register." Customer service is for returns/exchanges/money services, which in fairness are transactions that require a register, but nobody "checks out" alone at customer service. Registers are for checking out, which is all the guest wanted to do If the employee says "this machine is not working. Try your transaction at the next register right over there if you would please," that paints a more palatable picture in the guest's mind than walking aaaaall the way over to customer service, which is a _whole different section of the store,_ and might hypothetically be past the Vision Center, the First Community in-store branch, _and_ the restrooms if you're on the grocery side She gave two solutions. She just didn't give the right one, and it was right there. The problem is a _faulty credit card machine_ for a _checkout_ so go to a _checkout_ with a _working credit card machine._ Involving customer service at all is an unnecessary level of escalation
@@SkymouthI didn't say a single word about the customer; I just as a person who's worked for literal decades in customer service saw a way for the customer servant to better do their customer servant job. That's a pretty wild accusation to make on _literally no evidence,_ but you do you booboo And I'm not even misusing "literally" like people do these days because again, I _didn't say a single thing_ about the guest one way or the other, any more than I said anything about abortion "but abortion has nothing to do with this" "exactly. Abortion does have _nothing to do_ with my point......neither. does. the guest's actions" Not that you legitimately asked (you accused with mind already made up), but I'll put it this way: I am less okay with the guest's behavior then you are with coming to a RUclips comment section and stating the most baseless, unsupported opinions as simultaneously fact and accusation
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Nothing like doubling down when you fuck up.
And then the card will not work at another machine because it is either deactivated or lacks funds because the customer bought something that had a delay in the funds being removed.
exactly, I doubt anything is wrong with the card machine
Toddler at large! I hate people and their stupid excuses and toddler attitudes. 32 years as hr. The stories I could tell!
“Funny you’d call this a speedy solution, because I explained to you exactly this and offered that solution, but you still choose to stand here and waste everyone’s time over a problem you caused and continued to escalate, all the while telling me how to do a job you’ve obviously never worked.”
Feels like blonde could have saved both of them a lot of time by suggesting the customer go to another register instead of generically "just leave"
She didn't do that. She offered two solutions, one of which quite literally was "go to customer service", which IS another register. The customer just didn't want to do that because they didn't want to wait in line again.
you need to watch the previous video, he's being utterly ridiculous
@@Dragon_Lair nope. Customer service _has_ a register, yes, but you know darn good and well "go to customer service" is not the same thing as "go to another register." Customer service is for returns/exchanges/money services, which in fairness are transactions that require a register, but nobody "checks out" alone at customer service. Registers are for checking out, which is all the guest wanted to do
If the employee says "this machine is not working. Try your transaction at the next register right over there if you would please," that paints a more palatable picture in the guest's mind than walking aaaaall the way over to customer service, which is a _whole different section of the store,_ and might hypothetically be past the Vision Center, the First Community in-store branch, _and_ the restrooms if you're on the grocery side
She gave two solutions. She just didn't give the right one, and it was right there. The problem is a _faulty credit card machine_ for a _checkout_ so go to a _checkout_ with a _working credit card machine._ Involving customer service at all is an unnecessary level of escalation
@@subman23 So you're ok with the customer just dehumanizing the clerk for something that was not her fault. Figures
@@SkymouthI didn't say a single word about the customer; I just as a person who's worked for literal decades in customer service saw a way for the customer servant to better do their customer servant job. That's a pretty wild accusation to make on _literally no evidence,_ but you do you booboo
And I'm not even misusing "literally" like people do these days because again, I _didn't say a single thing_ about the guest one way or the other, any more than I said anything about abortion "but abortion has nothing to do with this" "exactly. Abortion does have _nothing to do_ with my point......neither. does. the guest's actions"
Not that you legitimately asked (you accused with mind already made up), but I'll put it this way: I am less okay with the guest's behavior then you are with coming to a RUclips comment section and stating the most baseless, unsupported opinions as simultaneously fact and accusation
Customers suck