Tip: Remember to include diverse populations. Responses vary on the population. A situation with an elderly customer might require different handling than one with a millennial customer.
I enjoyed your video. Currently creating a short post/lesson for nursing students to learn how to use a common communication technique. Your tip about having the learner analyze examples as a way to change it up is something I’m going to now incorporate. Thanks for your hard work and sharing!
Brandy Rhodes Thanks! I’m glad you like the video. Yes, analyzing a response or decision is a great way to prep the learner for making their own well-informed decision. Thanks for watching and commenting!
Hey Tim, we have to do an all-company training on customer mindset. Do you think it makes sense to have scenarios for each customer facing team? That could mean a lot of work but atleast the learners will find relevant scenarios.
Hi Priyanka. I think it's super important that you create scenarios that are relevant to your audience. So, yes, if your audience supports different customer segments, than I think it would be a good idea to create scenarios that are applicable to each segment. It is more work, but it'll create a more relevant learner experience. I hope that helps!
I loved the graphics and font in the video examples - is this something you can create directly in SL or were you using other programmes to get that look. I think I already know the answer :) Thanks for all you do Tim!
Tip: Remember to include diverse populations. Responses vary on the population. A situation with an elderly customer might require different handling than one with a millennial customer.
Sonia James I love this tip! That’s another great way of adding variability to scenarios! Thanks for watching and commenting!
I enjoyed your video. Currently creating a short post/lesson for nursing students to learn how to use a common communication technique. Your tip about having the learner analyze examples as a way to change it up is something I’m going to now incorporate.
Thanks for your hard work and sharing!
Brandy Rhodes Thanks! I’m glad you like the video. Yes, analyzing a response or decision is a great way to prep the learner for making their own well-informed decision. Thanks for watching and commenting!
This was great, really inspired me!
Hey Tim, we have to do an all-company training on customer mindset. Do you think it makes sense to have scenarios for each customer facing team? That could mean a lot of work but atleast the learners will find relevant scenarios.
Hi Priyanka. I think it's super important that you create scenarios that are relevant to your audience. So, yes, if your audience supports different customer segments, than I think it would be a good idea to create scenarios that are applicable to each segment. It is more work, but it'll create a more relevant learner experience. I hope that helps!
Hey Tim, I really appreciate your work and every thing you are doing in the learning industry. Thanks for your response.
I loved the graphics and font in the video examples - is this something you can create directly in SL or were you using other programmes to get that look.
I think I already know the answer :) Thanks for all you do Tim!
This is exactly what I have in mind...