Mitsubishi Outlander or ASX Touchscreen Fail - Use a Mouse!
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- Опубликовано: 29 янв 2023
- 2019/20/21/22 model
The touchscreen on the 8" MMCS systems starts to fail and buttons are pressed randomly.
This video shows you how to use a mouse instead.
The digitizer screen in front of the LCD display which detects your finger touch has failed. This is affecting a huge number of Mitsubishi vehicles in Europe and there is a shortage of replacement parts. Get your vehicle registered at your local Mitsubishi Service Dealership to start he Warranty repair process if you can.
Digitiser screens are available to fix the MMCS system yourself for DIY repair but the screen is still very expensive at €161 from Holland plus delivery, import charges and VAT into the UK. These screens should normally be under £100 but I suspect demand has pushed the price higher. It's such a simple fix too.
I forgot to mention in the video that the screen can still be found to press buttons randomly whilst driving along. To stop this happening, press and hold the power button for 3 seconds. This turns the screen off which disables the touch screen but leaves the radio operational. Unfortunately, changing the volume from the steering wheel controls, will turn the screen back on. If your touch screen is so badly damaged that the power button does not work then I'm sorry to say there is nothing we can do.
Using the reversing camera does not leave the screen turned on after reversing. 
Развлечения
We should all complain so they do a recall and fix our screens!
I'm with you, they told me it would be $3000 to fix
The hero we didn't know we needed.
Thanks bro
Lord, thank you...daylight saving time...and i just wanted to change my clock
Thanks for that, what a miserable trick for Mitsubishi to pull, why no recall!!
I guess recalls only happen if it's safety related
Thanks for the tip PyroBrit. They replace them all..but meanwhile (waiting cue) is this a wonderful solution!
Thanks . Wish it will work for my ASX.
Omg! I thought its only mine. Thank you. I will try your trick today
My 2020 is in the ‘works when it feels like it’ phase so good to know there’s an issue and I’m not going crazy!
Same here😂
I can't believe that worked. I have a 2021, and for awhile its been acting up, but for the last few weeks, i have been stuck on the same screen. Calling dealer now, but your mouse trick totally worked.
OMG. My screen had trouble with right bottom corner. Can’t “Search” or “Backspace “. Thank you so much.
God bless you! It was killing me not to use my screen! Total life saver!
Bought a used 20 and it’s the first thing we noticed on a test drive. Dealer is getting us a new head unit but in the meantime this is an amazing hack. Popped my old wireless mouse dongle in and came right up. A+
This is a life saver! Genius thanx. Shared to a Mitsubishi group lots of members with this issue!!
Brilliant! Thank you...this just happened w/ mine and I was curious how to remedy it, your video popped up first...was fast and quick to solve the issue. THANKS from the USA!
Wanted to say thanks. Mom's car quit responding. This was perfect thanks man
I tried it and it worked like a charm.. I had a terribly hard time trying to connect my new iPhone to my car for the past 3 days.. I was nearly on the verge of tears that it was so frustrating. thank you so much!!
My Mitsubishi Outlander is a 2019 model and the radio lasted 2 years, I've been waiting 2 years for a replacement but have now given up as I'm changing this car within 12 months. Thanks for the good vid as I can now alter the clock on my car due to clocks changing.changing.
I hate I waited so long to look this up! I've had this issue a month and will try this tomorrow!
Soooo glad I looked this up my top works fine but my bottom you can’t push it at all so I got a mouse an it works PERFECT!! Thank you for this 😩😩
Thank you so much for this incredible work around. We are traveling in NZ and were relying on using our phone for navigation through CarPlay. Picked up our rental car and the touchscreen was totally unresponsive. A quick google, and up popped your video. Wired mice (mouses?) are hard to find but a cheap wireless did the same trick. Can’t thank you enough! (Also, the rental company gave us a 30% discount because of the touchscreen. We won’t tell them how we fixed it). Thanks again!
So I am also trying to connect Apple CarPlay but I can’t do that at the same time having to use the mouse to control the screen? Any tips on that?
Same issue. How can I Enable CarPlay if the mouse is connected? I have to plug my phone in, Enable Apple CarPlay pops up, but I can’t click it because the screen doesn’t work. I need the mouse to do that. So frustrating.
@@beishmeister do you have a 2nd USB socket. In my outlander I have another usb socket for the rear passengers which is also car play enabled. Plug your phone into one usb socket and your mouse into the other.
Alternatively and I have not yet tested this but will try shortly. Plug in a USB hub that has several spare usb sockets and then plug the phone and mouse in those spare sockets.
ALL THIS TIME... lol I've been contemplating getting it fixed for at least 8 months. Listening to music through my phone got old 7 and a half months ago lol
I can’t believe so many are having this issue with the 2020. Mine went as well. Did anyone try the fuse. The yellow one is a 30 amp. U pull it out and just push it back in and the screen suppose to work again, I seen this option in another video. I’m going to try now. Been using the mouse ❤ thanks for this video
Hello, you could not provide us with the video link, I have the same problem and how can I watch it
Did it work?? My one is green 30 my yellow one is 20.
Did it work. I'm having the same problem right now
Mine just went dead also. I’m going to try the trick. Thanks
Did resetting the fuse help?
I have a 2020 Mitsubishi outlander sport and the screen stop registering my touch commands and I saw the video and it works! It works with a wired mouse and a wireless mouse thanks for the help!
OMG thank you so much for making this video! I’m so happy I came across it because this worked!
Great video. Thank you. I have Asx and thought I was going bonkers.
My car from 2020 . Sad we paid so much money and the screen stopped working..
Thank you for this! I don't understand why this is so common to go out after 6 months. It doesn't make sense! I'll try this hack when I get home!
I bought a USB mouse and it works! I will say that to reach the “settings” options you need to use the voice command button and say “fuel consumption” then click “back” to see settings. You have to workaround the system a little bit but the mouse trick is very helpful!
Mate you're a lifesaver. Subscribed!
Dear Mitsubishi, you're a b word for this. 😅I'm trying it when I get in. Thank you so much
You are a lifesaver. I am in the US and they are on backlog here as well so this is so very helpful!
I forgot to mention in the video that the screen can still be found to press buttons randomly whilst driving along. To stop this happening, press and hold the power button for 3 seconds. This turns the screen off which disables the touch screen but leaves the radio operational. Unfortunately, changing the volume from the steering wheel controls, will turn the screen back on. If your touch screen is so badly damaged that the power button does not work then I'm sorry to say there is nothing we can do.
Using the reversing camera does not leave the screen turned on after reversing.
@@PyroBritthe mouse I tried didn’t work. Is there a special mouse you can suggest at all? So frustrating that my satnav doesn’t work
How do you get on backlog to get this fixed? Because when I went to the dealership they quoted me a couple thousand for a new one and said my screen wasn’t in warranty after 36 k miles
Omg thank you!!! I cannot even hook up my Bluetooth, I'm going to try this when I get home!!
Omg!!! Thank youuuu so much for posting!!! I was so tired of dealing with Mitsubishi and their broken promises, now i can do it myself! ❤❤ Sarah (Jeff's wife)
Glad to hear you have a semi working solution. Unfortunately Mitsubishi in the UK are as hamstrung as the rest of Europe. Not enough spare parts available and not enough technicians to cover the repair. Although it s a relatively simple repair it does require a couple of hours of hours to fix and someone who specialises in tablet screen repairs.
Thanks for the advice, just added a new phone profile, beats the OEM option via the dealer big bucks, all the other functions are available thru the steering wheel 🐾😎🐾
Very helpful I have the same issue with my 2020 outlander
Good tip. I was put into a 21 Outlander Sport as a rental, and was pulling my hair out wondering why the hell most of the features didn't work. I thought maybe the rental company disabled a bunch of features in the name of 'safety'.
I'm literally here for the exact same reason 😂
Same! 😂 2020 rental. I’d never buy one of these cars now!!
@@hughjassole1430 I'd never buy one past, present or future. The only Mitsubishi I would ever own would be the 3000GT. Good luck finding one now that's not beat to hell with 200K miles.
Thanks ❤️ cause this has been driving me crazy
Awesome. So happy to not have to listen to the same sirius fm station everyday!
Thank you so much for sharing them I'm relieved I can finally connect to my Bluetooth again. I need to look Into getting settings and apps back on
Thank you so much!! It definitely works, you’re brilliant!
Thanks a lot, really help me with this work around.
Thank you sir, this is great help definitely will try this out.
Work wonderfuly on my Outlander PHEV 2020. thanks so much
wow so glad i found this. Mitsubishi wont replace mine because apparntly the radios are not included in the 100,000 mile waranty, theyre on covered uo to 3 yr/36k miles and im at 38k. Until now i've had to use voice commands to try and get to a screen that allows be to use the steering wheel buttons. i usually get stuck on the phone screen by accidently hitting it on the steering wheel. Usually saying "Show Channel list" will get me into sirius and then i can use the mode button to go from there.
I literally just hung up with the dealership and they told me it’s not covered. 😡
3 years 36k whatever come first
Realmente el mouse soluciona el problema, gracias. Una vergüenza para la marca Mitsubishi que debería hacerse cargo de un problema tan básico pero que trae tantas molestias a los usuarios
Thank you, I have to wait 5 mounds before it change the screen.
been having this problem since 2020 hahah thanks!
Thanks, this worked for me. I was able to change the time, lol
Got a 2019 asx your mouse trick works thank you
Same boat! I have not realized so many people had same screen issue till found out this video.
Going to try it out thanks buddy 😱😱
Thanks! Its really helpful!
Thank you! Doesn't fix the problem but at least it works❤
Incredible! Thank you so much
You, Sir, are a genius.
Yes - my dealer here in UK wasnt surprised at the issue....on a 4-6 week wait for a new one, which probably means 6 months.
I took our ASX to Swansea ,Wales to be looked at the end of January and have been told it will be another 2 weeks. Apparently the screens come from Belgium and they are in high demand. They said they have now cleared all of December and half of January Hopefully you will get your car repaired soon.
I hope that's true. Next time I bump into someone at International Motors (the company behind Mitsubishi Parts supply in the UK), I'll ask and see what answer I am given.
How long did you have to wait?@@davidrussell3473
thank you so much worked like a charm
Great workaround :D
Same issue with my 2020 RVR. I thought it was 'just me not being tech savvy' but then i realized its just some buttons not all. Calling my dealership here in 🇨🇦 to see when they can fix it! Very annoying!
You're absolutly amazing
Thank you! Good idea ! I returned to factory settings. Maybe you know how to set up the display again
Genius! It worked. Thanks! It saved me alot of frustrations.
I have a 2020 Outlander and I've had this issue for 6 months so I'm hoping this will work!
Last Mitsubishi I ever buy. Thanks for the video
No words mate thanks
Brilliant Thank You. I just bought used Mitz ASX 2019 and would you know it.... The touch screen is useless. This hack works perfect! xoxo
This was a definite lifesaver for us! I can’t believe it worked! My screen was stuck on phone - so even changing channels on the steering wheel didn’t work. I still can’t get to settings or anything - that bottom line of buttons doesn’t work - so if anyone has a suggestion for that - please share!
Ebay new screen? I'm waiting for a warranty replacement, it's been 3 months so far, 6 months plus isn't unusual, one dealer said 9 months! I'm just going to unplug the replacement screen inside to make it appear the same as when it went into the Dealers, 10mins to unplug.
The Ebay screen works perfectly? The head unit seems to have a clock fault and sometimes displays KM instead of Miles or dashes instead of the range.
Happy to hear the screens have become available to purchase at a respectable price
85 cad on amazon
Also, use the hands free on the steering wheel for some media functions
Amazing! Thank you!!!!
Thank you for this info
Thank you! Will try
This is for real. I just tried it!!!
Omfg, i have this shit happening with mine!! I was going to try and use a KB and Tab through or just to replace the system outright. TY from across the pond, in WA State 🤝🏼
Thank you so much!!!
excellent tip and it works. My dealer tells me that there are over 2,000 screens on the warranty list at Mitsubishi for the UK alone! I have been on the list for 8months and apparently still not on the section which Mitsubishi are dealing with. Very poor performance for a major motor manufacturer.
Mine was a 7 month wait from reporting at the service to receiving the phone call to have the fix applied. I waited in the dealership for 90 minutes while they completed it.
I'm surprised it's only 2000 screens in the UK when you consider how many thousands of vehicles were sold each year. It is a worldwide problem but good to see that supplies are coming through. My brothers screen was changed this month but his wait was a few months longer than me at the same dealership.
@PyroBrit dude I literally fixed mine by replacing the digitizer. It was like an hour and 30 minute process.
Awesome thank you!!!
Merci beaucoup pour le conseil. Je viens d'acheter un Outlander 2019 et Mitsubishi commande le nouvel écran. Le temps de le changer, je viens de réussir à connecter mon téléphone pour les appels.
I purchased a 2020 ASX and it has the same problem. The dealer was surprised it had such a fault. I suspect they knew it wasn't working but sold me the car anyway. I have been waiting over 6 weeks to have a new screen fitted.
I know friends in the UK still waiting after 6 months. I shall be visiting the Gloucester Service Centre shortly as the annual service is due.
ASX 2019 UK exactly this problem. 3 months waiting for spares at this moment 😅
@@owszystkim5387 display now repaired at my local Mitsubishi Approved service centre. The wait was just over 6 months but was quite fast with approx 90 minutes at the dealer to fix.
Thanks mate.
Hi in europe this covered by guarantee? My asx 2020 today start not work on upper side on screen
Not sure about Europe. Guarantee different for each country.
Thank you!
OMG thank you!!
How do I get back to the Home page if I used the mouse? The buttons on the bottom don’t work as well
I have the same issue
Where to connect the mouse, I connected it to USB in the armrest, but it didn’t work for me? I saw you plugged it into the cigarette lighter socket. Or.... Please explain, thank you.
My usb sockets are located down by the cigarette lighter. I do have a set of USB sockets on the rear of the armrest for the rear seat passengers but did not try them.
It doesn’t fix the problem but it useful, thanks a lot
My 2015 outlander does not have a phone charging dash is there any alternative ?
oh dear, i'm not sure to be honest.
Thanks 🙏🏾 currently having this issue in my 2020 outlander sport. I listen to fm radio hot 97 radio show in the morning. The past 2 weeks I have not been able to select FM so it’s been driving me mad 😡😡😡 was parked last night resetting tryna get it to work…. Also btw does it have to be a plug in mouse? I have a wireless one 😩😩
a wireless mouse with a usb wireless dongle will work as the mouse is normally paired to the dongle in advance.
Thank you!!!
Thanks for the great hack
Thank you❤
I have the 2020 Mitsubishi Outlander Sport and the lower third of my touch screen died after about a year. Why was a recall never issued?
I may be wrong but recalls would most likely be only on aspects of safety or where the car becomes unusable.
Legend!!!
But if the screen is not working and you have to use the USB port for a mouse how do you connect Android auto?
My Outlander PHEV has two USB ports so one for the mouse and one for your phone.
Is the part expensive once they’re available from Mitsubishi?
Yes!!! 2800 bucks
I have a question for anybody who has a 2021 or newer who is now experiencing this problem. I am supposed to have a 10 year manufacturing warranty or 200,000 kms whichever comes first. My car is now at 156,000 so I should be able to get a replacement for free right??
Yes, that would most likely be correct but please do check the warranty details for the vehicle in your country. Then get the local Mitsubishi Service centre to check the equipment and agree it is faulty, which will put you on the warranty repair list. If you then go over the mileage limit after the problem has been reported, it will not affect your warranty.
Genius thanks
وهل یمكن استخدام ٲندروید لٲن یحتاج النقر علی الشاشة للموافقة... ومكان usbمحجوز للماوس...کيف نحل هذا لو سمحتم؟
perhaps try a USB hub to increase the number of ports available? You may have to power the HUB to make this work.
Thanks👏🏿
Thanks man, mine is doing this as well and lets just say the dealer are not helping much.
The dealer is unable to help except pass on the request for a replacement part to Mitsubishi Parts supply UK. At which point it joins the queue of waiting for a part along with the rest of the world.
Unfortunately the dealer gets it in the neck from the customer as they are the face of the service channel for a manufacturer that gave up on Europe. Some of that blame should probably go to Renault and Nissan for c*cking up the threesome.
thank you
outstanding ,,,,
Sucks this isn't being trcalled, this seems to be a very common problem
It’s a real shame that modern day vehicles that become classics are most likely to suffer some kind of electrical fault in 50 years time. Keeping these vehicles running when LCD displays and their electric components age, will be a real nightmare.
Hopefully this works when I try to connect my iPhone to the bluetooth
And make sure your phone is disconnected because mine started randomly selecting phone numbers including the emergency number!
eek mine too!
I'm stuck at the radio and I can't click settings and there's no arrow, how can I get to settings from radio please
I would try and source a different mouse. It's rare and I have only heard of one other person having the problem until they tried a second mouse.
I got the mouse to work but what do I click to get to the settings from the radio screen or how do I get to the menu squares from radio screen please, if I'm making sense
Thanks I have a 2021 n I have the same issue it's driving me crazy. Going straight to buy a mouse ❤
I have a 2020 Outlander Sport, and I've been having the same problem. Does anyone know if there is a recall for these models?
I have the same problem 😤
I have the same problem
I'm not sure it's actually a recall but in the UK, if you contact your dealership and the car is still in warranty. They should replace it for free.