Great advice! Another hot tip someone gave me: - if your ad is rejected for alcohol, just raise your ad set age to the legal drinking age [I had a review that said 'hold my beer' and it kept getting the alcohol rejection 😄)
This has absolutely happened to me. I was repeatedly rejected (through numerous appeals) for a FB ad that I'd run six times before with no problem. It was a simple book ad. Nothing was different about it. They claimed I broke policy. Total HS and BS! I broke NO such policy. Yet they insisted and I was banned from further ads. It will be a cold day in hell that I ever use another FB booster ad again. Just recently got a total new FB facelift format that I'm disgusted about because now I'm on a black page and have to re-learn navigating and identifying all the buttons again. My popular blog, FB Author Page, Main Page, Fantasy Page have all showed a drastic decline in engagements, or even clicks, for that matter. I've really had it, David. I'm CEO of Guerrilla Warfare for Writers, a writer's advocacy group and industry watchdog site, and I'd love to use it to blast FB and these miserable marketing companies that are under-performing, producing little to no books sales at all. Trouble is, my audience is gone. I've gone over to Twitter for the heavier socializing and friend contacts.
I had a similar/worse experience with Amazon. I intended to sell paperbacks myself because I'm selling graphic novels and Amazon doesn't do a great job printing those. So I needed an individual seller account. And when I input my bank account info, I got an error that I had "changed" my bank account info, and my individual seller account was locked for my own sake. I spent six months appealing through their system, I sent them my bank account info, my driver's license, my Social Security card, a utility bill, everything I could, and they never unfroze it. After six months they told me to stop appealing. So I never got it resolved, and have 800 copies of a graphic novel in my office that I can only sell on my website. I had to build a paperback in KDP to be able to offer it on Amazon. Nightmare. Facebook and Amazon are incredibly frustrating to deal with.
I think most tech companies have become Too Big To Care about actually providing customer service anymore, which is a shame because many of them used to be at the forefront of that. Now they actively hide the links to Support on their sites, which is quite the 180 as well as the biggest self-own ever.
jesus, what a nightmare, both your story and the lady with the scammer. for all its trigger-happy bots, FB is like a giant, brainless baby, just waving arms and hitting users at random. I used to work in support too, so it drives me up the wall. just had another account banned yet didn't know about it as I set up a simple boosted post, until I went to the ads manager and account settings. now I'm paralyzed with fear because, of course, it's a pen name, and when I tried setting up a real account with my real name, they blocked me right after registering. my Russian IP probably doesn't help. loop is the right word for it
Thank you for this. I've been having issues since last July. Every time I set up an ad (linking to my website or Mailerlite-hosted landing pages) my account gets suspended. I appeal, they reinstate my account and say it was an error. Then as soon as I set up another ad, it happens again. I've spent hours and hours on support and no resolution. I've given up trying to run FB ads.
Hi Dave, Unfortunately, the same thing has happened to me and I can't work out where to go to actually talk to someone. I used your link but I couldn't find anywhere to get the chat support. Several hours wasted and very frustrated and wishing I'd found this video beforehand. Any advice greatly appreciated.
Facebook ads are simple to deal with: Step 1. Observe hills. Step 2. Run for the hills, flagellate yourself with barbed-wire covered sticks, scream that you are never going to deal with those fuckwits again. Step 3. Lie down, breathe deep, drink wine, run Amazon ads.
same here account disabled - i chatted with them for an hour - reinstated - new add - immediately restricted - another chat - the lady called me (very nice of her), said the can't tell me the reason due to security concerns (no shit, really?), we agreed she would solve it - 12 hours late nothing so far
What do you think is happening at Facebook over the past few months? So many things have gone wrong and continue to go wrong .. in those of us using it organically as well as in advertising. I read somewhere a passing reference to a major technology issue .. but the writer had no citation for it and it was a passing mention only. But so much is broken .. missing functions, constantly getting a 'broken' message .... and more. I've had to dial back to classic so many times just to be able to something simple such as Like a share or find a basic function. It seems like something much bigger is happening ....?? You know that world and have insider views ... have you heard anything. The whole change to new format FB seems to have been so cackhanded. Thanks!
Everyone is working from home, teams are difficult to manage, staff are slower without the lightning fast connections at FB HQ - I bet their inhouse tools use a lot of bandwidth - and then all of that was a perfect storm for a customer service operation which was already sailing close to the wind in terms of having enough trained staff and proper escalations procedures and functioning managerial oversight etc. etc. FB had lots of problems before 2020 did a number on everyone, they are just more obvious now.
And then add in all the heat Facebook is getting about political and social and anti-trust issues, and all the new oversight that has resulted in on posts and ads and groups, and you have the current mess.
Great advice! Another hot tip someone gave me:
- if your ad is rejected for alcohol, just raise your ad set age to the legal drinking age [I had a review that said 'hold my beer' and it kept getting the alcohol rejection 😄)
This has absolutely happened to me. I was repeatedly rejected (through numerous appeals) for a FB ad that I'd run six times before with no problem. It was a simple book ad. Nothing was different about it. They claimed I broke policy. Total HS and BS! I broke NO such policy. Yet they insisted and I was banned from further ads. It will be a cold day in hell that I ever use another FB booster ad again. Just recently got a total new FB facelift format that I'm disgusted about because now I'm on a black page and have to re-learn navigating and identifying all the buttons again. My popular blog, FB Author Page, Main Page, Fantasy Page have all showed a drastic decline in engagements, or even clicks, for that matter. I've really had it, David. I'm CEO of Guerrilla Warfare for Writers, a writer's advocacy group and industry watchdog site, and I'd love to use it to blast FB and these miserable marketing companies that are under-performing, producing little to no books sales at all. Trouble is, my audience is gone. I've gone over to Twitter for the heavier socializing and friend contacts.
Thank you for this. I posted a review link to my Facebook page and the boost button (and ads) was disabled.
I had a similar/worse experience with Amazon. I intended to sell paperbacks myself because I'm selling graphic novels and Amazon doesn't do a great job printing those. So I needed an individual seller account. And when I input my bank account info, I got an error that I had "changed" my bank account info, and my individual seller account was locked for my own sake. I spent six months appealing through their system, I sent them my bank account info, my driver's license, my Social Security card, a utility bill, everything I could, and they never unfroze it. After six months they told me to stop appealing. So I never got it resolved, and have 800 copies of a graphic novel in my office that I can only sell on my website. I had to build a paperback in KDP to be able to offer it on Amazon. Nightmare. Facebook and Amazon are incredibly frustrating to deal with.
I think most tech companies have become Too Big To Care about actually providing customer service anymore, which is a shame because many of them used to be at the forefront of that. Now they actively hide the links to Support on their sites, which is quite the 180 as well as the biggest self-own ever.
jesus, what a nightmare, both your story and the lady with the scammer. for all its trigger-happy bots, FB is like a giant, brainless baby, just waving arms and hitting users at random. I used to work in support too, so it drives me up the wall. just had another account banned yet didn't know about it as I set up a simple boosted post, until I went to the ads manager and account settings. now I'm paralyzed with fear because, of course, it's a pen name, and when I tried setting up a real account with my real name, they blocked me right after registering. my Russian IP probably doesn't help. loop is the right word for it
Thank you for this. I've been having issues since last July. Every time I set up an ad (linking to my website or Mailerlite-hosted landing pages) my account gets suspended. I appeal, they reinstate my account and say it was an error. Then as soon as I set up another ad, it happens again. I've spent hours and hours on support and no resolution. I've given up trying to run FB ads.
Hi Dave,
Unfortunately, the same thing has happened to me and I can't work out where to go to actually talk to someone. I used your link but I couldn't find anywhere to get the chat support. Several hours wasted and very frustrated and wishing I'd found this video beforehand. Any advice greatly appreciated.
Facebook ads are simple to deal with: Step 1. Observe hills. Step 2. Run for the hills, flagellate yourself with barbed-wire covered sticks, scream that you are never going to deal with those fuckwits again. Step 3. Lie down, breathe deep, drink wine, run Amazon ads.
same here
account disabled - i chatted with them for an hour - reinstated - new add - immediately restricted - another chat - the lady called me (very nice of her), said the can't tell me the reason due to security concerns (no shit, really?), we agreed she would solve it - 12 hours late nothing so far
What do you think is happening at Facebook over the past few months? So many things have gone wrong and continue to go wrong .. in those of us using it organically as well as in advertising. I read somewhere a passing reference to a major technology issue .. but the writer had no citation for it and it was a passing mention only. But so much is broken .. missing functions, constantly getting a 'broken' message .... and more. I've had to dial back to classic so many times just to be able to something simple such as Like a share or find a basic function. It seems like something much bigger is happening ....?? You know that world and have insider views ... have you heard anything. The whole change to new format FB seems to have been so cackhanded. Thanks!
Everyone is working from home, teams are difficult to manage, staff are slower without the lightning fast connections at FB HQ - I bet their inhouse tools use a lot of bandwidth - and then all of that was a perfect storm for a customer service operation which was already sailing close to the wind in terms of having enough trained staff and proper escalations procedures and functioning managerial oversight etc. etc. FB had lots of problems before 2020 did a number on everyone, they are just more obvious now.
And then add in all the heat Facebook is getting about political and social and anti-trust issues, and all the new oversight that has resulted in on posts and ads and groups, and you have the current mess.