Great example of how to handle a social media crisis

Excerpt from my presentation at the Nevada Association of Counties.
Discussed this great tale of how the TSA responded to blogger outrage that turned into a social media crisis. They squashed it before it got out of hand.
See the full story here, "A great quick appropriate response to blogger outrage": www.sparkminute...
And read "Best Practices for Crisis Communications Over Social Media"
www.sparkminute...