Just spent 1 month in Thailand and was unable to withdraw money from atm using wise card. Had to transfer money into my girlfriend account to access cash from my wise account. Had same issue when I returned to the UK my wise card was not accepted at atm. I have just received a new wise card that seems to have resolved the problem for now.
Hey, Ivan! Generally our cards should work anywhere Visa/Mastercards are accepted, but if you've tried using both the old and new ones in the same ATMs, it sounds like the old card might have been damaged 🤔 If so, replacing it was a good call. In future, don't hesitate to reach out to our support team (either over email/phone calls, or via DMs on Facebook, Twitter/X and Instagram) - We'd be be happy to investigate and see what's up!
Hi my transferwise card is from UK and Im planning to go to Bangkok this December. I have converted my money to Thai Baht in my transferwise account. I hope I will be able to withdraw in Bangkok airport with my converted money
I’ve just been to a Vietcom ATM in Vietnam and tried to withdraw cash with my WISE card. Limit is set correctly, yet despite whatever account options I choose, default current savings or credit, it says withdrawal not available and please contact bank for assistance. Is there something wrong with my wise account?
Hey, Violet 👋 If your card was issued in the US, and you're a personal customer, it won’t work in Vietnam. If that's not the case, we'd need more details to investigate further. Please reach out via PM/DM with your membership number on any of our other social media channels (Facebook, Instagram, or Twitter), so we'll help you out.
Hey there. Not being able to use your card is never ideal, especially when this happens unexpectedly. With that said, there are some ATM's that may provide you with a number options before you'd be able to continue with your withdrawal. And if the option 'Debit' is present then you should always go with that one, as our card is a debit card after all. Depending on where you are however, this option may not be present, and in those cases choosing 'Credit' should suffice in order for you to continue withdrawing funds. We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd naturally be glad to assist you.
Hey there! There are 2 kinds of fees for ATM withdrawals, fixed and variable. The fixed fee is added after you've passed your 2 cost-free withdrawals- in Malaysia, this will be 5 MYR per withdrawal. The variable is added based on how much is being withdrawn, and will be 1.75% after 1000MYR has been withdrawn. Both fees reset after 1 month, and we can't guarantee compatibility with all ATMs. For more info on ATM withdrawal fees, check out: wi.se/withdrawalfees
As mentioned, you have 2 free withdrawals which won't have a fee of 5 MYR- this fee will be placed on your withdrawals after the 2 free withdraws have been used up. Learn more about this in the link previously shared.
Hey, there. You can withdraw money in Turkey, Greece and Bulgaria via ATM. We'd suggest using the Mastercard/Visa ATM locator tool to locate the nearest ATM. More about that here: wi.se/whereyoucanuseyourcard Generally, the credit option should work. If your card is issued in Brazil before 3rd of May 2022, you should choose debit. For cards issued in Singapore, Australia and New Zealand, you can choose credit if the debit option is not available 👍
I have a wise card from Malaysia. Money is kept in British Pound . Will it work in Qatar to buy things at airport or other places ? Kindly reply , I am flying to Manchester. Via Doha in 2 days where my layover is 8 hr.
Hi, there! If you're looking to take your Wise Card abroad, you can top it up with any currencies you want. You can load your balances with your current currency: wi.se/addmoneytoyourbalances and, after you do that, you can convert it to any other currencies you might need to use: wi.se/moneyconversion - by converting manually, you can choose to do so when the conversion rate is better for you. However, don't worry if you don't convert it. If you don't have the local currency in your account, our Smart Conversion tool will automatically convert the balance for you that has the lowest conversion fee. Learn more here: wi.se/smart-conversion
I opened my account in Japan, just received and activated my physical card today (to my address in Japan,) and I'm going to France next week. Is money withdrawal from ATM in France using the WISE card still working? Everything seems pretty promising but I just want to double check.
Also, anything I should test / check to ensure my card should work as expected will be helpful. I plan to make some payment and withdraw little cash tomorrow, just to make sure the card is functioning in Japan at least.
Hey there! We're happy to hear you received your Wise card. Since your card was issued in Japan, you should be able to use your Wise card around the world for spending and ATM withdrawals without issues: wi.se/whereyoucanuseyourcard If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter, we'll be happy to help.
I don't understand the part about cash withdrawal limit. I am from Malaysia. What if I travel to India, and I have already converted my MYR to INR and want to withdraw INR in an ATM machine in India, is it possible ? And How does the carsh withdrawal limit calculated in this case since it says that it only allowes to withdraw for 2 times. I just don't understand that part. Could you please clarify it?
Hi. You can certainly withdraw INR in India, even if you only have MYR available. The 2 withdrawals you're mentioning, goes for free ones. You can withdraw more than 2 times, but then a small fee would apply, which we explain here: wi.se/debitcardfees. You can also check more about limits here: wi.se/wisedebitcardlimits. Let us know if anything's still unclear - we'd be happy to help.
I have added money to wise account and I’m trying to send money to my bank account but it seems to be asking for documentation of in-come do you know why ?
Hey there. A document that shows how you earn your money is a regulatory requirement in some regions. Please note that the verification process is important for us to keep your money and our platform safe. Once you upload a document, our relevant team will review, and let you know if we can accept it. If the review is successful, the transfer will resume automatically - if we need any other information, we'll get in touch via emails. Here, you can read more about source of wealth and which documents you can upload: wi.se/sow Please feel free to contact us at wi.se/contactus or via DMs on Instagram, X or Facebook if you need assistance - we'll be here to help.
Hey Drake. We don't support sending from THB directly. So, what you can do here is to convert your THB to USD within your account first: wi.se/moneyconversion Next, is to set up a transfer to your local USD bank account: wi.se/howtosendmoney We'll show you the fees associated with your transfer, when you're setting it up. No hidden fees here. You can also check out our fee simulator to get an idea: wi.se/ourfees 😊
Me and my bf was new herw about wise.. i live in Japan and he live in Uk.. we decided to try to send the small amount money.. i send the money to UK account and he received.. and he try to send the money to me from UK to japan but something wrong the money was return back to him. but my information is correct? What will he do to send money to me? he maybe doing a wrong way.. can you please help me how UK- Japan so that i can explain to him. Thank you so much.
Hey, Nabi 👋 Thanks for using us. Your boyfriend should be able to send money from UK to Japan by following these steps: wi.se/sendfrombalance As long as all information is correct, you should be able to receive it. Please have a look at our currency guide for more info: GBP: wi.se/guidetogbp JPY: wi.se/guidetojpy We'd need to take a closer look, so that we can give advice. Due to platform limitations here, we’re not able to contact your boyfriend via DM. If he has any other social media accounts like Facebook, X or Instagram, please ask him to reach out to us there with the transfer number, and we’ll gladly follow up. Or if he prefers, you can also contact us via email/phone here: wi.se/contactus
Hi, Derek. This sounds odd, and we'd like to take a closer look. Could you PM/DM us over on our verified support channels on Facebook, Instagram, Twitter (X) with your membership number? We'll get in touch with you there. Or, if you prefer, you can email/call us too here: wi.se/contactus.
Hi there. All our accounts are checking accounts, so you can choose the checking option. We aren't part of a specific ATM network, so we're unable to control what each ATM's withdraw limit is. However, aside from a specific ATM's limit, we do have our own limits on how much you can spend with your Wise card and withdraw from ATMs. Check here for more info based on your region: wi.se/spendinglimit
If the ATM supports Apple Pay withdrawals, you should be able to do that. You may also check out this article for more info: wi.se/applepayatm. If you have any questions, feel free to reach out to us on alternative social platforms and drop us a DM or give us a call: wi.se/contactus.
In choosing myself as a recipient to send money to my bank account, for the ACH routing and account number I put in my bank account number not the USD account detail correct?
Hi, Anne. For context, recipient details are where the funds should arrive. So, if you're sending it to your personal bank account, then yes, you have to input your personal bank account info. But if you're sending it to your Wise account, you'll have to put in your Wise USD account details as the recipient. It depends on where you intend to send the funds to. We hope this clarifies, and let us know if you have other questions.
Hi! I deposited MYR into my wise balance using my local bank account, but to withdraw the same money back, there is a fee. What is this fee and is there a way to withdraw my money back without it?
Hey, Ali! There'll always be a small fee when you're sending money out from your balance. The amount of the fees vary per currency, but it generally starts from 0.43%. You can find more information on the fees we charge in our pricing list: wi.se/fees-receiving-money You can also find more details on MYR transfers here: wi.se/guidetomyr Feel free to reach out to us via our other social media channels (e.g. Instagram, Facebook, Twitter), so we can assist you more there 😊
Hi, Marianna 🙂 Regarding ATM fees, there are two types of fees we charge, which are based on how many times you withdraw and how much you withdraw. The exact fees you pay depend on where your card was issued, so please check this page for more details: wi.se/withdrawalfees Also, make sure to read some tips on how to use an ATM abroad here: wi.se/usingaforeignatm You can also reach out to us on private message on our other social media channels (Facebook, X, Instagram), if you have any specific question. We'll be happy to help!
Hey, Radhia. If you've created a new account in Kenya, there are limitations with our features there. For example, opening a balance or getting an account details to receive payments isn't possible yet, but we're working on expanding our scope. Here's where it's available for now 👉 wi.se/balanceavailability But if you already have balances open previously, and you'd like to withdraw from your USD balance to your local external bank, the fee will depend on the currency. We explain more here 👉 wi.se/sendmoneycosts Send us a DM on Instagram, Facebook, or X, we'll be happy to help you there if you've further questions 😊
Thanks for your reply,,,my mentor told me I have to pay 500usd for tax and gas fee to get access to or rather withdraw money from my account ,,,,,you(wise) say there are limitations with your features here. Dies it mean I won't be able to withdraw my money for good? Kindly,, 'wise team',seek away out of helping me withdraw my cash pls pls pls
Hey there. Your situation sounds rather complicated, and we'd like to provide you with the necessary guidance here. So before paying anyone anything, please get in touch with us via PM, or DM on Facebook, Instagram, or X. And alternatively you can also get in touch with us via phone or email via the following link here: wi.se/contactus We'll be there to assist you. Thank you kindly.
Hey, Sertaj! Yes, you can withdraw money from ATMs in Brazil. Here's more info on where you can use your Wise card: wi.se/whereyoucanuseyourcard. You can also check how much does it cost to withdraw cash here: wi.se/withdrawalfees. If you have a BRL balance, you can convert your CAD before, so we'll deduct the money there. If you wouldn't prefer that, you can still withdraw BRL - we'll convert it for you with a small fee: wi.se/ourfees. Read more about our Smart Conversion technology: wi.se/smartconversiontech. Please, feel free to get in touch with us at wi.se/contactus or send us a DM on Facebook, X or Instagram, if you have any questions. We'll be happy to help.
If I withdraw money from an ATM, lets say Singapore Dollars from an ATM in Singapore, do I have to have that amount of money on my SGD wallet in the app, or will it just use any currency that I have money in. For eg GBP's. Thank you !!
Hey, Richard 👋 Thanks for reaching out. If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. Be aware that ATMs may ask to convert your money for you, so if you say yes to this option, they might charge an unfair exchange rate. So to avoid extra fees from the ATM, be sure to choose the local currency where the ATM is. For more details, check here: wi.se/withdraw-fees We hope that helps, but let us know if you have any other questions. Feel free to reach our DMs in other social media channels as well.
Hey there 👋 For new accounts in Cambodia, you should be able to make an account with us, but you'll only be able to send money. You can read more about that here: wi.se/howtosendmoney_ Our team's working hard to bring more features to you soon, and we'll be sure to let you know when they're available!
I have a wise card issued in the UK already and will be travelling to Qatar but wise app doesn't have qatar currency in it. Am I allowed to withdraw using my wise card in Qatar given that I have GBP money in my account?
Hey, Hernandez! We currently don't support QAR, but you can certainly use your card in Qatar. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. For more info, please refer to here: wi.se/withdraw-fees Should you have any other questions, feel free to DM us on Instagram, Twitter, or Facebook 🙂
Hey, Corneliu! Yes, if you've received money to your Wise account, you can withdraw it easily by setting up a transfer from your balances: wi.se/sendfrombalance However, this is only the case if you already have account details, as we don't currently offer balances to new customers in Moldova. You can read more here: wi.se/balanceavailability If you have any other questions, please feel free to reach out to us via PM on Facebook, Instagram or Twitter, or via this link: wi.se/contactus 🙂
The free withdrawals are from our side, but we still can't control any charges that a specific ATM has, so there might still be a charge. But since you're withdrawing in the local currency, the fee shouldn't be too high much. 220THB seems quite a high fee, but depends on your overall amount of course. Just in case, we recommend using trusted and known banks ATM's within Thailand. More about withdrawal fees here: wi.se/withdrawalfees Should you have any other questions, feel free to DM us on Twitter/X, Instagram or Facebook.
What if I get my money compromise the agreement before accepting the terms says they are not backed by FDIC so then who pays for my money to be refunded? Because I want to join and hold money thru out the year in a different currency so I can have ready when I travel abroad. But what It I keep saving and my money/account becomes compromise who would pay me my money back?
Hey, there. We completely understand your concerns here. Now, if you keep money with us, our regulatory obligation is to hold all of it in cash and secure liquid assets. We can assure you that our services are safe to use. You can learn more at wi.se/howismymoneyprotected_ In the unlikely event that your account is compromised, we'll do everything we can to help you. And if you're eligible for a refund, our team will definitely work on sending your money back to you.
Hello there. We're not quite sure what you mean by this? Are you asking about fees for sending money to your bank account? If so you can check our simulator for sending money here: wi.se/ourfees Feel free to reach out on our socials private messages (Facebook, X and Instagram) or directly here: wi.se/contactus
Would I be able to withdraw Euros from my Wise Euros account using an ATM in Canada? Are there any fees associated with that since it is not local currency?
If what you meant is getting an EUR-denominated cash from an ATM in Canada, that actually depends on the bank's ATM/machine. Generally, ATMs dispense money in the home currency (e.g. in Canada, it's in CAD). However, if your question is if you can withdraw money in Canada from your EUR currency balance in Wise, then that's possible - but again, the money will be in Canadian dollars. Alternatively, you can open an EUR balance, and convert your funds from your app before you withdraw it: wi.se/moneyconversion_ But also note that we have our Smart Conversion technology that'll automatically convert the balance for you that has the lowest conversion fee. More on this here: wi.se/smart-conversion We hope this clarifies!
@@Wise Thank you for your response! To clarify, I am headed to Europe this fall and I would like to withdraw a few thousand euros in cash before I go there (I have a euro balance on my Wise account). If that is not possible in Canada, I will be travelling to USA in a few days so that will be an option too. Would it be possible to withdraw euro currency in either Canada or USA? Or can I only do that in Europe where that currency is local?
While some ATM's do offer the option to withdraw in other currencies, normally, ATM's dispense money in their local currency, which means that most likely, you'll need to withdraw EUR when in Europe. If you have any questions, feel free to contact us, here: wi.se/contactus_ or via DM on IG, FB or TW.
Hi Am interested in loading up on Thai baht on my wise debit card and withdrawing as thb locally in Thailand . I would be funding my buy of thb by selling gbp . I presume this can be done easily enough and functions in Thailand?
Hey, Jamie! In order to add money to your Wise card, you need to add money to a balance that offers account details. For now, Wise doesn't offer that for THB, but what you can do is adding money in one of our supported currencies, check the list here: wi.se/balancecurrencies After that, you'll be able to convert between balances to the currency you wish to: wi.se/moneyconversion When in Thailand, you can withdraw cash as well, learn more on that on this link: wi.se/withdrawalfees Feel free to reach us out via PM on Facebook, Twitter or Instagram in case you have any further questions, and we'll be happy to help 🙂
Many thx So I add 500 gbp for example then exchange it at yr rate offered, typically u offer spot gbp thb I notice same on shore mkt , then I end up with thb credit balance that can then be withdrawn through an atm subject to local fee withdrawal 200 baht ish I guess That would work for me I think ty
Hello, I added my local bank account to my recipients but when I tried to "Send Money", my added local account is not appearing on the recipients list. How do I resolve this?
Hey, Fares! One possible reason could be that you added an account denominated in another currency 🤔 Whenever you set up a transfer, it would show you any saved accounts matching the target currency only. If that's not the case, we'll need to take a closer look to see what's up - be sure to DM us on either Facebook, Twitter, or Instagram, so we can help you further.
Saroj, please note that customers based in Nepal can't have balance and so can't hold/receive money to their Wise account. Only customers based in following countries/territories can have balances: wi.se/balanceavailability Generally, those who have funds in their Wise account, can send money from their balance to anyone's local bank or if they have a Wise card, they can withdraw cash. If you have any further questions, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/directcontactus 🙂
When sending money to someone, you can pay with your card, depending on your currency. You don't necessarily need to link your bank account all the time. Let us know if you have more questions.
I am in Australia and am heading to Europe ….. do I load money onto card in AUD and pay in local currency of the country I am in or move AUD to EURO before heading overseas. Also when paying at EFTPOS terminal of merchant is it CHQ or SAV I select
Hi there! You can choose to either convert your balance manually, or let our system do it automatically for you 😉 Read more about our smart conversion here: wi.se/smartconversiontech_ When paying at an EFTPOS terminal, you can choose the "cheque" option, as the money will come out of your available balances. We hope you have a wonderful trip! And we're always here if you need help.
Generally, you can pay with your Wise card in most places where debit cards are accepted. Check this out: wi.se/whereyoucanuseyourcard for more info. If you have any other questions, feel free to drop us a PM and we'll help you out.
Hey, Liam 👋 Thanks for getting in touch. Yes, you can withdraw money from most ATMs with your Wise card. You only have to make sure the ATM supports contactless transactions. Check this page for more details and exceptions according to different regions: wi.se/whereyoucanuseyourcard_ You can also send us a private message on other social media channels if you have any other questions - we'll be happy to help.
Hi there. We can't transfer money to Libya. Note that we also can't support our services in this country, and you can check out this page for more info: wi.se/notsupportedcountries
Hey there, Zeeshan. Please note that we would never con or trick you, or any of our customers for that matter, and that we aim to be as transparent as possible. So you should indeed be able to withdraw from ATM's, as long as debit cards are accepted, unless your card was issued in the US - for more on that, click here: wi.se/whereyoucanuseyourcard Nevertheless, if you were unable to withdraw from an ATM, then this could be due to a number of reasons, and in most cases the ATM provider, will display the reason why - for more on this, go here: wi.se/atmdidntgivemycash. Also, feel free to send us a PM, or DM, on Facebook, Instagram, or X, along with some more info, and your membership number. We'd be happy to help you.
@@Wise please help me make payments or withdraw to my personal account in PK from my Wise Personal/Business US. There should be a customer support line or chat at least. There’s a lot in support a bank provides its customers. Anyway, can you help me?
Hi, Zeeshan! We're able to offer you support via social media channels, emails, and calls. If you need help with sending money from your Wise account, please make sure to have a look at this page for some simple steps on how to send money 👉 wi.se/howtosendmoney If you need more assistance, please send us a DM on our other social media channels (e.g. Facebook, Instagram, Twitter). We'll be glad to assist you further there.
Hey, Matteo 👋 Do you see any error message when trying to top up your balance with a bank debit card? Debit and credit card payments can be unsuccessful for a number of reasons, and you can find them here: wi.se/unsuccessfulcardpayments If you'd like us to take a closer look at this issue, please reach out to us via Instagram, Facebook, or Twitter/X, so we can assist you further. Thanks!
Hey there. It looks like you have some trouble with our verification process, is that correct? If so, then please send us a PM on Facebook, Twitter, or Instagram, with some more info and your membership number, so we may help you to the best of our abilities. Alternatively, you can also contact us via email or phone, through the following link: wi.se/contactus. Thank you very much.
Hi, Can I receive money in India using wise ? Can I use my spouse card to deposit the $20 for activation? How long does it take for international transfer?
Great questions. If you're currently living in India, you won't be able to open currency accounts with Wise, so your account won't be able to receive 3rd party transfers. You will be able to send INR transfers both to or from your Indian bank account, though. The standard delivery time is up to 2 working days, but most transfers sent with Wise arrive sooner than that. Lastly, if the Wise account is in your name, you can only pay for your account activity with a debit card that is in your name, or from an external bank account that is in your name.
That's right - this feature is currently not available in India, so you won't be able to receive transfers with your Wise account. You can easily send INR to GBP or USD transfers, though. You can learn more how we work with INR here: wi.se/guidetoinr_ 🔍
It's says in the guide INR transfers that you can send to anyone in India so it means I can to India to someone who doesn't have a wise account is that right
Hey Jonathan! We don't charge to check your balances in ATMs and, you can make 2 free withdrawals up to a total of 200 GBP each month. After that, you'll pay 0.50 GBP per withdrawal. There's also a 1.75% fee on anything you take out over 200 GBP. We explain more about it here: wi.se/cost-to-withdraw Let us know if you have any questions.
I'm planning to link my picfair account to Wise and will get paid in USD. However, I'm located in the Cayman Islands so to be eligible for the Wise card i would send to a freight forwarder. My question is if I receive payment, can I use the funds straight from my Wise account using the Wise card - or does it have to be linked to a US bank account in order to use the money that is in my Wise account?
Hey, Kevin. When spending with your card, we'll always use your Wise balance. So, as long as you have money there, regardless if you added it from your own bank account or received payments from others, there shouldn't be any issues 😉 Keep in mind that your initial deposit has to come from an account registered under the same name as the Wise account. It doesn't have to be a bank in the US, but it should be an account in your name. More details about adding money here: wi.se/addmoneytoyourbalances
Hey, Win 👋 Do you mean that you'd like to add money to your Wise card through ATM? If this is the case, then it isn't possible to do so, since we're unable to accept cash deposit: wi.se/incompatibleaccountsandcurrencies Your Wise card is linked to your Wise balance account. If you'd like to add money to your balance, please follow these steps: wi.se/addmoneytoyourbalances If we misunderstood your question, please let us know in more details, and we'll do our best to help you.
Hey there 👋 We'd like to take a closer look at what's preventing you from sending money. Due to the platform specifics, you can't send a DM on RUclips, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.
Hi Clarice! You can do ATM withdrawals with contactless feature by adding the digital card to mobile wallet, only if it's a contactless ATM. For any other concerns, feel free to drop a message on Facebook, Instagram, or Twitter, and we'll be happy to help 🙂
Just to be certain I understood: if I opted NOT to get a Wise card (I'm in Canada so it's mostly useless) am I still able to transfer/exchange funds out (with the fee of course) into my personal Canadian bank account of choice? Also, if my sender does not have the Wise app, can I still receive money from them with an e-mail? Thank you!
Hey, Celynne. The Wise card is an optional service. You can create an account in Canada, then use our send money feature. You can hold, convert and send money to your external Canadian bank account. Learn more about this at: wi.se/howtosendmoney and here's another helpful guide: wi.se/sendfrombalance If your sender doesn't have a Wise account, you can still receive money from them. You simply need to share your account details, and they can make a bank transfer to your Wise account. They can't send money to your email. We explain more about this here: wi.se/howtoreceivemoney 🙂
Hey, Tino! If you mean can you send money to a Wise card, the answer is yes, as long as it wasn't issued in the US or Japan: wi.se/receive-to-wise-card
Absolutely! No need to wait for the card, since your balances are up and running normally 😉 Here's how to send money from your balances: wi.se/sendfrombalance_.
Hey there, Jeff 👋 Right now, we only support sending MXN to bank accounts within Mexico: wi.se/sendingmxn And it's not yet possible to receive MXN directly to your Wise account, or send or pay from MXN. But if you have a Wise account, you can convert from one of our other supported currencies to MXN: wi.se/moneyconversion You can also hold MXN in your Wise balances, and spend MXN with your Wise card: wi.se/balancecurrencies We hope this helps. If you have any other questions, feel free to reach out on our official support channels: Facebook, X/Twitter, or Instagram.
Our services are limited in Namibia, but you can still sign up and send money from either USD, GBP or EUR, via SWIFT. Here's a guide to get started: wi.se/howtosendmoney_ and more info on SWIFT here: wi.se/swiftpayments_
This guide will help you: wi.se/getverifiedguide_ If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂
Hey there. See all the steps when you don’t have access to your email and want to change it here: wi.se/changeemailaddress_ If you have more questions, feel free to reach out to us on Instagram, Twitter, or Facebook and PM us. And this is our contact link: wi.se/contactus_
Hi there - thanks for reaching out. PayPal is temporarily off for EUR customers due to technical issues, and we can't specify when it will be back, so please use another payment method in this case. You can learn more here: wi.se/paywithpaypal However, if you're referring to sending money to PayPal, you learn more about this here: wi.se/howtosendmoneypaypal Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hey there. Check here to see if you're eligible to open balances 👉 wi.se/balanceavailability_ We've replied to your other comment, so please have a look there, and reach out to us on our other channels if you still need help. Thanks.
Hey, Jacob. You can see which currencies you can send to and from here: wi.se/currencieswesupport Also, here's a guide to sending money: wi.se/howtosendmoney Was there any error message when you tried sending money to your bank account? Due to the platform specifics, you can't send a DM on RUclips, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. You can also call/email us here: wi.se/contactus. We're able to take a closer look at this for you.
Hi there, Jenny 👋 If your Wise card was issued in the US, it won't work in ATMs in Vietnam. You can read more here: wi.se/whereyoucanuseyourcard_ If you'd like us to take a closer look at your account, please send us a private message on our Facebook, Twitter or Instagram channels with your membership number. We'll be with you as soon as possible.
Thanks for letting us know, Jenny. Please check if ATM withdrawal is enabled in your app by clicking on the "Card" tab and "Manage payment methods". If the issue also persists in different ATMs, please send us a private message on one of our supported channels (Facebook, Twitter or Instagram) with your membership number. We'll take a closer look at it.
Hey, there. Thanks for your feedback! In the description, we also added some timestamps and topics discussed - we shared relevant info when withdrawing cash using the Wise card, or even if you prefer using your own bank card for withdrawals. If you need some assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey there 👋 You're welcome, and we appreciate you watching our video, of course. Also, please feel free to get in touch with us via PM, or DM, on Facebook, Instagram, or X, if you have any other questions. We'd be happy to help you.
Hi,av been trying several times to withdraw cash from my account but to no avail. Am told i have to pay a withdrawal fee of 500 dollars to withdraw my cash. Kindly tell me more about this would like to know
Hey Sam! Our new card designs have been rolled out in EU/UK. We'll be sure to update once it's available in other regions. In the meantime, you can get a new digital card that comes with bold new designs. And, of course, you can continue using your Wise card as you always did - as long as it’s not expired.
Hi there 👋 At the moment, you can’t send money from MXN. However, you can pay in USD, EUR or GBP via SWIFT to IDR, if your local bank supports international transactions. Find more about SWIFT here: wi.se/swiftpayments. For any other concerns, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus.
Hello there. If you're having trouble topping up your account, make sure you have balances open first, you can check if you can get balances here: wi.se/balanceavailability After that, we have a guide on how to add money to a balance here: wi.se/addmoneytoyourbalances Feel free to reach out on our socials (Facebook, Instagram and X (Twitter)), or via email/call here: wi.se/contactus
This is the first time I received my salary from Wise. I received an email notification that my client sent the money but when I click on claim, it’s asking for an account number and ACH routing number which I don’t have. This is the first time I received my salary from Wise. I received an email notification that my client sent the money but when I click on claim, it’s asking for an account number and ACH routing number which I don’t have. There is no option to add fund or there is no USD currency on my account. Pls help.
Hey, Kriznaa. It sounds like you're trying to receive your salary directly to your Wise account, is that right? If your location is in this list: wi.se/open-a-wise-balance, you can activate your account details with us. You simply need to add 20 GBP or equivalent to your account and verify your identity. We explain more about the steps here: wi.se/getbankdetails_ Afterwards, you can receive money (including USD) directly to your Wise account. You simply have to share the account details with your client. If you've further questions, feel free to message us on Facebook/Twitter/Instagram with your membership number. Alternatively, you can ring or email us here: wi.se/contactus_ 😊
Hello! You'd have to contact their customer service team to find out how you can withdraw your money. If you're referring to withdrawing this money and transferring it into your Wise account, then it might be possible. You'd need to have account details opened in a supported currency. Here's more info: wi.se/getbankdetails_ Since you mentioned that you're from South Africa, new customers residing there are no longer able to open balances/account details due to high demand. Our team is working hard to bring this feature back, so keep an eye on our socials for future updates. If you've already opened account details before the pause went into effect, then those details won't be affected. If you have account details in the currency that you want to receive, you'd enter them into the site. As long as they support money transfers, then it might be possible. If you have any questions or feedback, give this a click: wi.se/contactus_
Hey, Glendola. We're always working to make our card reach more countries. In the meantime, you can add your country to our wish list here: wi.se/cardwishlist_ Once it's available in your location, you'll be the first to know 🥰
Hi! We’re working hard to expand to all over the world, but currently our card isn’t available in Sri Lanka. You can always check if your region is supported here: wi.se/cardavailability Also, feel more than welcome to join our waitlist here: wi.se/joincardwaitlist, so you could be the first to know once we’ve landed in your country. If your account is registered in one of the available regions, you're able to withdraw money from your balances using ATMs around you. More info about it here: wi.se/withdrawalfees But if you need assistance with something else, be sure to send us a message in any of our social media channels, and we'd be more than happy to assist you further.
We don't have a time frame on when this will be available, but since you added yourself to our waitlist, we'll email you when our cards are available in Sri Lanka. If you have any other questions, feel free to DM us on Facebook, Instagram or Twitter, or you can call or email us here: wi.se/directcontactus
Get your Wise debit card - wi.se/1ktyjq6 💚
Could you please add Spanish captions?
Is it true that I have to pay a fee of 500usd so as to withdraw my cash in my account
Bcoz av bn trying to withdraw cash from my account but to no avail, kindly say something about this I
Just spent 1 month in Thailand and was unable to withdraw money from atm using wise card. Had to transfer money into my girlfriend account to access cash from my wise account. Had same issue when I returned to the UK my wise card was not accepted at atm. I have just received a new wise card that seems to have resolved the problem for now.
Hey, Ivan!
Generally our cards should work anywhere Visa/Mastercards are accepted, but if you've tried using both the old and new ones in the same ATMs, it sounds like the old card might have been damaged 🤔 If so, replacing it was a good call.
In future, don't hesitate to reach out to our support team (either over email/phone calls, or via DMs on Facebook, Twitter/X and Instagram) - We'd be be happy to investigate and see what's up!
Hi my transferwise card is from UK and Im planning to go to Bangkok this December. I have converted my money to Thai Baht in my transferwise account. I hope I will be able to withdraw in Bangkok airport with my converted money
I’ve just been to a Vietcom ATM in Vietnam and tried to withdraw cash with my WISE card. Limit is set correctly, yet despite whatever account options I choose, default current savings or credit, it says withdrawal not available and please contact bank for assistance. Is there something wrong with my wise account?
Hey, Violet 👋 If your card was issued in the US, and you're a personal customer, it won’t work in Vietnam. If that's not the case, we'd need more details to investigate further. Please reach out via PM/DM with your membership number on any of our other social media channels (Facebook, Instagram, or Twitter), so we'll help you out.
My card was issued at singapore! What options do i click for withdrawals at indonesia? Savings do not work!
Hey there. Not being able to use your card is never ideal, especially when this happens unexpectedly.
With that said, there are some ATM's that may provide you with a number options before you'd be able to continue with your withdrawal. And if the option 'Debit' is present then you should always go with that one, as our card is a debit card after all.
Depending on where you are however, this option may not be present, and in those cases choosing 'Credit' should suffice in order for you to continue withdrawing funds.
We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd naturally be glad to assist you.
I'm from Singapore and intend to withdraw from ATM in Malaysia using the Wise Card, how much charges from Wise for the transaction?
Hey there! There are 2 kinds of fees for ATM withdrawals, fixed and variable. The fixed fee is added after you've passed your 2 cost-free withdrawals- in Malaysia, this will be 5 MYR per withdrawal. The variable is added based on how much is being withdrawn, and will be 1.75% after 1000MYR has been withdrawn.
Both fees reset after 1 month, and we can't guarantee compatibility with all ATMs. For more info on ATM withdrawal fees, check out: wi.se/withdrawalfees
And please feel free to reach out to us here: wi.se/directcontactus or on our social media pages. We're here to help.
@@Wise so for the 2 free withdrawals there is no rm5 charges?
As mentioned, you have 2 free withdrawals which won't have a fee of 5 MYR- this fee will be placed on your withdrawals after the 2 free withdraws have been used up. Learn more about this in the link previously shared.
Can I withdraw cash using Wise in an ATM in Turkey, Greece and Bulgaria? If so, which option to select? Savings, chequing or credit?
Hey, there. You can withdraw money in Turkey, Greece and Bulgaria via ATM. We'd suggest using the Mastercard/Visa ATM locator tool to locate the nearest ATM. More about that here: wi.se/whereyoucanuseyourcard
Generally, the credit option should work. If your card is issued in Brazil before 3rd of May 2022, you should choose debit. For cards issued in Singapore, Australia and New Zealand, you can choose credit if the debit option is not available 👍
I have a wise card from Malaysia. Money is kept in British Pound . Will it work in Qatar to buy things at airport or other places ? Kindly reply , I am flying to Manchester. Via Doha in 2 days where my layover is 8 hr.
Hi, there! If you're looking to take your Wise Card abroad, you can top it up with any currencies you want. You can load your balances with your current currency: wi.se/addmoneytoyourbalances and, after you do that, you can convert it to any other currencies you might need to use: wi.se/moneyconversion - by converting manually, you can choose to do so when the conversion rate is better for you.
However, don't worry if you don't convert it. If you don't have the local currency in your account, our Smart Conversion tool will automatically convert the balance for you that has the lowest conversion fee. Learn more here: wi.se/smart-conversion
I opened my account in Japan, just received and activated my physical card today (to my address in Japan,) and I'm going to France next week. Is money withdrawal from ATM in France using the WISE card still working? Everything seems pretty promising but I just want to double check.
Also, anything I should test / check to ensure my card should work as expected will be helpful. I plan to make some payment and withdraw little cash tomorrow, just to make sure the card is functioning in Japan at least.
Hey there! We're happy to hear you received your Wise card.
Since your card was issued in Japan, you should be able to use your Wise card around the world for spending and ATM withdrawals without issues: wi.se/whereyoucanuseyourcard
If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter, we'll be happy to help.
I don't understand the part about cash withdrawal limit. I am from Malaysia. What if I travel to India, and I have already converted my MYR to INR and want to withdraw INR in an ATM machine in India, is it possible ? And How does the carsh withdrawal limit calculated in this case since it says that it only allowes to withdraw for 2 times. I just don't understand that part. Could you please clarify it?
Hi. You can certainly withdraw INR in India, even if you only have MYR available. The 2 withdrawals you're mentioning, goes for free ones. You can withdraw more than 2 times, but then a small fee would apply, which we explain here: wi.se/debitcardfees. You can also check more about limits here: wi.se/wisedebitcardlimits.
Let us know if anything's still unclear - we'd be happy to help.
I have added money to wise account and I’m trying to send money to my bank account but it seems to be asking for documentation of in-come do you know why ?
Hey there. A document that shows how you earn your money is a regulatory requirement in some regions. Please note that the verification process is important for us to keep your money and our platform safe.
Once you upload a document, our relevant team will review, and let you know if we can accept it. If the review is successful, the transfer will resume automatically - if we need any other information, we'll get in touch via emails.
Here, you can read more about source of wealth and which documents you can upload: wi.se/sow
Please feel free to contact us at wi.se/contactus or via DMs on Instagram, X or Facebook if you need assistance - we'll be here to help.
I have THB (Thai Baht) left over. I need to withdraw this back to my USD bank account. How do I do this? Is there a fee? Thanks.
Hey Drake. We don't support sending from THB directly. So, what you can do here is to convert your THB to USD within your account first: wi.se/moneyconversion Next, is to set up a transfer to your local USD bank account: wi.se/howtosendmoney
We'll show you the fees associated with your transfer, when you're setting it up. No hidden fees here. You can also check out our fee simulator to get an idea: wi.se/ourfees 😊
Hello dear,am from Kenya, an un able to withdraw cash from my wise fx account. Am told a mtold a cant withdraw more than 0.30 usd
Me and my bf was new herw about wise.. i live in Japan and he live in Uk.. we decided to try to send the small amount money..
i send the money to UK account and he received.. and he try to send the money to me from UK to japan but something wrong the money was return back to him. but my information is correct?
What will he do to send money to me? he maybe doing a wrong way.. can you please help me how UK- Japan so that i can explain to him.
Thank you so much.
Hey, Nabi 👋 Thanks for using us. Your boyfriend should be able to send money from UK to Japan by following these steps: wi.se/sendfrombalance
As long as all information is correct, you should be able to receive it. Please have a look at our currency guide for more info:
GBP: wi.se/guidetogbp
JPY: wi.se/guidetojpy
We'd need to take a closer look, so that we can give advice. Due to platform limitations here, we’re not able to contact your boyfriend via DM. If he has any other social media accounts like Facebook, X or Instagram, please ask him to reach out to us there with the transfer number, and we’ll gladly follow up.
Or if he prefers, you can also contact us via email/phone here: wi.se/contactus
I have tried to withdraw but my balance shows 0 from my atm eventhough u have money in my account
Hi, Derek. This sounds odd, and we'd like to take a closer look. Could you PM/DM us over on our verified support channels on Facebook, Instagram, Twitter (X) with your membership number? We'll get in touch with you there.
Or, if you prefer, you can email/call us too here: wi.se/contactus.
Do you press check savings or credit when withdrawing cash in the ATM? Which option should we choose to start the process?
Also, can we withdraw 600€ per time? Or there is a limit for each ATM machine?
Hi there. All our accounts are checking accounts, so you can choose the checking option.
We aren't part of a specific ATM network, so we're unable to control what each ATM's withdraw limit is. However, aside from a specific ATM's limit, we do have our own limits on how much you can spend with your Wise card and withdraw from ATMs. Check here for more info based on your region: wi.se/spendinglimit
Can I withdraw money using a WISE card in Apple Pay at an ATM?
If the ATM supports Apple Pay withdrawals, you should be able to do that. You may also check out this article for more info: wi.se/applepayatm. If you have any questions, feel free to reach out to us on alternative social platforms and drop us a DM or give us a call: wi.se/contactus.
In choosing myself as a recipient to send money to my bank account, for the ACH routing and account number I put in my bank account number not the USD account detail correct?
Hi, Anne. For context, recipient details are where the funds should arrive. So, if you're sending it to your personal bank account, then yes, you have to input your personal bank account info. But if you're sending it to your Wise account, you'll have to put in your Wise USD account details as the recipient. It depends on where you intend to send the funds to. We hope this clarifies, and let us know if you have other questions.
Hi! I deposited MYR into my wise balance using my local bank account, but to withdraw the same money back, there is a fee. What is this fee and is there a way to withdraw my money back without it?
Hey, Ali! There'll always be a small fee when you're sending money out from your balance. The amount of the fees vary per currency, but it generally starts from 0.43%. You can find more information on the fees we charge in our pricing list: wi.se/fees-receiving-money
You can also find more details on MYR transfers here: wi.se/guidetomyr
Feel free to reach out to us via our other social media channels (e.g. Instagram, Facebook, Twitter), so we can assist you more there 😊
Hey question, if i have my money in eu and then changed it to Thai baht will be any fees at the thai atm?
Hi, Marianna 🙂
Regarding ATM fees, there are two types of fees we charge, which are based on how many times you withdraw and how much you withdraw. The exact fees you pay depend on where your card was issued, so please check this page for more details: wi.se/withdrawalfees
Also, make sure to read some tips on how to use an ATM abroad here: wi.se/usingaforeignatm
You can also reach out to us on private message on our other social media channels (Facebook, X, Instagram), if you have any specific question. We'll be happy to help!
how can i receive money from my wise account in belize?...wise is not accepting the swift code of my bank in belize, so need more information
Hi there. We're unable to send money out to Belize via swift, at the moment. Thanks for understanding.
Some told me i have to pay a transaction fee of 500 usd as withdrawal fee first,,kindly tell me more about this,w'd like to know better pls 🙏
Hey, Radhia. If you've created a new account in Kenya, there are limitations with our features there. For example, opening a balance or getting an account details to receive payments isn't possible yet, but we're working on expanding our scope. Here's where it's available for now 👉 wi.se/balanceavailability
But if you already have balances open previously, and you'd like to withdraw from your USD balance to your local external bank, the fee will depend on the currency. We explain more here 👉 wi.se/sendmoneycosts
Send us a DM on Instagram, Facebook, or X, we'll be happy to help you there if you've further questions 😊
Hy
Thanks for your reply,,,my mentor told me I have to pay 500usd for tax and gas fee to get access to or rather withdraw money from my account ,,,,,you(wise) say there are limitations with your features here. Dies it mean I won't be able to withdraw my money for good?
Kindly,, 'wise team',seek away out of helping me withdraw my cash pls pls pls
Hey there. Your situation sounds rather complicated, and we'd like to provide you with the necessary guidance here.
So before paying anyone anything, please get in touch with us via PM, or DM on Facebook, Instagram, or X. And alternatively you can also get in touch with us via phone or email via the following link here: wi.se/contactus
We'll be there to assist you. Thank you kindly.
I'm going to Brazil soon. I have money in my wise account in CAD. Can I use the ATM and take out cash ?
Hey, Sertaj! Yes, you can withdraw money from ATMs in Brazil. Here's more info on where you can use your Wise card: wi.se/whereyoucanuseyourcard.
You can also check how much does it cost to withdraw cash here: wi.se/withdrawalfees. If you have a BRL balance, you can convert your CAD before, so we'll deduct the money there. If you wouldn't prefer that, you can still withdraw BRL - we'll convert it for you with a small fee: wi.se/ourfees. Read more about our Smart Conversion technology: wi.se/smartconversiontech.
Please, feel free to get in touch with us at wi.se/contactus or send us a DM on Facebook, X or Instagram, if you have any questions. We'll be happy to help.
If I withdraw money from an ATM, lets say Singapore Dollars from an ATM in Singapore, do I have to have that amount of money on my SGD wallet in the app, or will it just use any currency that I have money in. For eg GBP's. Thank you !!
Hey, Richard 👋 Thanks for reaching out.
If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. Be aware that ATMs may ask to convert your money for you, so if you say yes to this option, they might charge an unfair exchange rate. So to avoid extra fees from the ATM, be sure to choose the local currency where the ATM is. For more details, check here: wi.se/withdraw-fees
We hope that helps, but let us know if you have any other questions. Feel free to reach our DMs in other social media channels as well.
Why ? My conutry. Combodian can’t open balance?
Hey there 👋 For new accounts in Cambodia, you should be able to make an account with us, but you'll only be able to send money. You can read more about that here: wi.se/howtosendmoney_
Our team's working hard to bring more features to you soon, and we'll be sure to let you know when they're available!
I have a wise card issued in the UK already and will be travelling to Qatar but wise app doesn't have qatar currency in it. Am I allowed to withdraw using my wise card in Qatar given that I have GBP money in my account?
Hey, Hernandez! We currently don't support QAR, but you can certainly use your card in Qatar. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech
If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. For more info, please refer to here: wi.se/withdraw-fees
Should you have any other questions, feel free to DM us on Instagram, Twitter, or Facebook 🙂
Hey, I'm from Moldova. I rrceived a sum of money on Wise, can I withdraw that money?
Hey, Corneliu! Yes, if you've received money to your Wise account, you can withdraw it easily by setting up a transfer from your balances: wi.se/sendfrombalance
However, this is only the case if you already have account details, as we don't currently offer balances to new customers in Moldova. You can read more here: wi.se/balanceavailability
If you have any other questions, please feel free to reach out to us via PM on Facebook, Instagram or Twitter, or via this link: wi.se/contactus 🙂
Even less than the monthly limit, still ATM charge 220 THB will be charged, correct?
The free withdrawals are from our side, but we still can't control any charges that a specific ATM has, so there might still be a charge. But since you're withdrawing in the local currency, the fee shouldn't be too high much. 220THB seems quite a high fee, but depends on your overall amount of course. Just in case, we recommend using trusted and known banks ATM's within Thailand. More about withdrawal fees here: wi.se/withdrawalfees
Should you have any other questions, feel free to DM us on Twitter/X, Instagram or Facebook.
What if I get my money compromise the agreement before accepting the terms says they are not backed by FDIC so then who pays for my money to be refunded? Because I want to join and hold money thru out the year in a different currency so I can have ready when I travel abroad. But what It I keep saving and my money/account becomes compromise who would pay me my money back?
Hey, there. We completely understand your concerns here. Now, if you keep money with us, our regulatory obligation is to hold all of it in cash and secure liquid assets. We can assure you that our services are safe to use. You can learn more at wi.se/howismymoneyprotected_
In the unlikely event that your account is compromised, we'll do everything we can to help you. And if you're eligible for a refund, our team will definitely work on sending your money back to you.
how to withdraw money from how much do they $8000 withdraw flashbet
Hello there. We're not quite sure what you mean by this? Are you asking about fees for sending money to your bank account? If so you can check our simulator for sending money here: wi.se/ourfees
Feel free to reach out on our socials private messages (Facebook, X and Instagram) or directly here: wi.se/contactus
Would I be able to withdraw Euros from my Wise Euros account using an ATM in Canada? Are there any fees associated with that since it is not local currency?
If what you meant is getting an EUR-denominated cash from an ATM in Canada, that actually depends on the bank's ATM/machine. Generally, ATMs dispense money in the home currency (e.g. in Canada, it's in CAD).
However, if your question is if you can withdraw money in Canada from your EUR currency balance in Wise, then that's possible - but again, the money will be in Canadian dollars. Alternatively, you can open an EUR balance, and convert your funds from your app before you withdraw it: wi.se/moneyconversion_
But also note that we have our Smart Conversion technology that'll automatically convert the balance for you that has the lowest conversion fee. More on this here: wi.se/smart-conversion
We hope this clarifies!
@@Wise Thank you for your response! To clarify, I am headed to Europe this fall and I would like to withdraw a few thousand euros in cash before I go there (I have a euro balance on my Wise account). If that is not possible in Canada, I will be travelling to USA in a few days so that will be an option too. Would it be possible to withdraw euro currency in either Canada or USA? Or can I only do that in Europe where that currency is local?
While some ATM's do offer the option to withdraw in other currencies, normally, ATM's dispense money in their local currency, which means that most likely, you'll need to withdraw EUR when in Europe.
If you have any questions, feel free to contact us, here: wi.se/contactus_ or via DM on IG, FB or TW.
@@Wisewise card is not available where I am currently. I am from German but live and work permanently outside Europe. How can I get wise card?
Hi
Am interested in loading up on Thai baht on my wise debit card and withdrawing as thb locally in Thailand .
I would be funding my buy of thb by selling gbp .
I presume this can be done easily enough and functions in Thailand?
Hey, Jamie!
In order to add money to your Wise card, you need to add money to a balance that offers account details. For now, Wise doesn't offer that for THB, but what you can do is adding money in one of our supported currencies, check the list here: wi.se/balancecurrencies
After that, you'll be able to convert between balances to the currency you wish to: wi.se/moneyconversion
When in Thailand, you can withdraw cash as well, learn more on that on this link: wi.se/withdrawalfees
Feel free to reach us out via PM on Facebook, Twitter or Instagram in case you have any further questions, and we'll be happy to help 🙂
Many thx
So I add 500 gbp for example then exchange it at yr rate offered, typically u offer spot gbp thb I notice same on shore mkt , then I end up with thb credit balance that can then be withdrawn through an atm subject to local fee withdrawal 200 baht ish I guess
That would work for me I think ty
Yes, exactly. While you can't receive in THB you can convert other currencies to THB and spend it in Thailand.
Hello,
I added my local bank account to my recipients but when I tried to "Send Money", my added local account is not appearing on the recipients list. How do I resolve this?
Hey, Fares!
One possible reason could be that you added an account denominated in another currency 🤔 Whenever you set up a transfer, it would show you any saved accounts matching the target currency only.
If that's not the case, we'll need to take a closer look to see what's up - be sure to DM us on either Facebook, Twitter, or Instagram, so we can help you further.
Hey I am from Nepal. Can I withdraw money from wise to our local bank?? Thankyou
Saroj, please note that customers based in Nepal can't have balance and so can't hold/receive money to their Wise account. Only customers based in following countries/territories can have balances: wi.se/balanceavailability
Generally, those who have funds in their Wise account, can send money from their balance to anyone's local bank or if they have a Wise card, they can withdraw cash.
If you have any further questions, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/directcontactus 🙂
I'm just wondering if I can link my card to Wise and send money to someone. I'm not into linking my bank account to site.
When sending money to someone, you can pay with your card, depending on your currency. You don't necessarily need to link your bank account all the time. Let us know if you have more questions.
I am in Australia and am heading to Europe ….. do I load money onto card in AUD and pay in local currency of the country I am in or move AUD to EURO before heading overseas. Also when paying at EFTPOS terminal of merchant is it CHQ or SAV I select
Hi there! You can choose to either convert your balance manually, or let our system do it automatically for you 😉 Read more about our smart conversion here: wi.se/smartconversiontech_
When paying at an EFTPOS terminal, you can choose the "cheque" option, as the money will come out of your available balances.
We hope you have a wonderful trip! And we're always here if you need help.
@@Wise When withdrawing cash from ATM Machines, do I choose Cheque or Savings?
Can the wise card be used in P.O.S in Turkey stores ؟
Generally, you can pay with your Wise card in most places where debit cards are accepted. Check this out: wi.se/whereyoucanuseyourcard for more info. If you have any other questions, feel free to drop us a PM and we'll help you out.
Can I take cash out with the E- card ? If so, how ? Thank you
Hey, Liam 👋 Thanks for getting in touch.
Yes, you can withdraw money from most ATMs with your Wise card. You only have to make sure the ATM supports contactless transactions. Check this page for more details and exceptions according to different regions: wi.se/whereyoucanuseyourcard_
You can also send us a private message on other social media channels if you have any other questions - we'll be happy to help.
Can money be transferred to Libya
through IBAN ؟
Hi there. We can't transfer money to Libya. Note that we also can't support our services in this country, and you can check out this page for more info: wi.se/notsupportedcountries
Unable to withdraw from ATMs in Pakistan. Even the ones mentioned by wise in the forum. No customer support is a con
Hey there, Zeeshan. Please note that we would never con or trick you, or any of our customers for that matter, and that we aim to be as transparent as possible.
So you should indeed be able to withdraw from ATM's, as long as debit cards are accepted, unless your card was issued in the US - for more on that, click here: wi.se/whereyoucanuseyourcard
Nevertheless, if you were unable to withdraw from an ATM, then this could be due to a number of reasons, and in most cases the ATM provider, will display the reason why - for more on this, go here: wi.se/atmdidntgivemycash.
Also, feel free to send us a PM, or DM, on Facebook, Instagram, or X, along with some more info, and your membership number. We'd be happy to help you.
@@Wise please help me make payments or withdraw to my personal account in PK from my Wise Personal/Business US. There should be a customer support line or chat at least. There’s a lot in support a bank provides its customers. Anyway, can you help me?
Hi, Zeeshan! We're able to offer you support via social media channels, emails, and calls. If you need help with sending money from your Wise account, please make sure to have a look at this page for some simple steps on how to send money 👉 wi.se/howtosendmoney
If you need more assistance, please send us a DM on our other social media channels (e.g. Facebook, Instagram, Twitter). We'll be glad to assist you further there.
Why cant i add money to wise using my bank debit card
Hey, Matteo 👋 Do you see any error message when trying to top up your balance with a bank debit card? Debit and credit card payments can be unsuccessful for a number of reasons, and you can find them here: wi.se/unsuccessfulcardpayments
If you'd like us to take a closer look at this issue, please reach out to us via Instagram, Facebook, or Twitter/X, so we can assist you further. Thanks!
Otp can't come and call verification is can't done I try 3 days
Hey there. It looks like you have some trouble with our verification process, is that correct? If so, then please send us a PM on Facebook, Twitter, or Instagram, with some more info and your membership number, so we may help you to the best of our abilities.
Alternatively, you can also contact us via email or phone, through the following link: wi.se/contactus. Thank you very much.
Hi, Can I receive money in India using wise ?
Can I use my spouse card to deposit the $20 for activation?
How long does it take for international transfer?
Great questions. If you're currently living in India, you won't be able to open currency accounts with Wise, so your account won't be able to receive 3rd party transfers. You will be able to send INR transfers both to or from your Indian bank account, though. The standard delivery time is up to 2 working days, but most transfers sent with Wise arrive sooner than that. Lastly, if the Wise account is in your name, you can only pay for your account activity with a debit card that is in your name, or from an external bank account that is in your name.
I can send inr to usd or gbp
but I cannot receive international payments is this right
That's right - this feature is currently not available in India, so you won't be able to receive transfers with your Wise account. You can easily send INR to GBP or USD transfers, though.
You can learn more how we work with INR here: wi.se/guidetoinr_ 🔍
It's says in the guide INR transfers that you can send to anyone in India so it means I can to India to someone who doesn't have a wise account is that right
That's right. Only you, the sender, need a Wise account to send the transfer. Your recipient just needs a bank account to receive the transfer in 🙂
Do you press cheque savings or credit when withdrawing cash at an atm
Hey Jonathan! We don't charge to check your balances in ATMs and, you can make 2 free withdrawals up to a total of 200 GBP each month. After that, you'll pay 0.50 GBP per withdrawal. There's also a 1.75% fee on anything you take out over 200 GBP. We explain more about it here: wi.se/cost-to-withdraw
Let us know if you have any questions.
I have the same question! They don’t say!!!
I press saving and it worked
I'm planning to link my picfair account to Wise and will get paid in USD. However, I'm located in the Cayman Islands so to be eligible for the Wise card i would send to a freight forwarder. My question is if I receive payment, can I use the funds straight from my Wise account using the Wise card - or does it have to be linked to a US bank account in order to use the money that is in my Wise account?
Hey, Kevin. When spending with your card, we'll always use your Wise balance. So, as long as you have money there, regardless if you added it from your own bank account or received payments from others, there shouldn't be any issues 😉
Keep in mind that your initial deposit has to come from an account registered under the same name as the Wise account. It doesn't have to be a bank in the US, but it should be an account in your name.
More details about adding money here: wi.se/addmoneytoyourbalances
How to deposit money with ATM using with wise card
Hey, Win 👋 Do you mean that you'd like to add money to your Wise card through ATM? If this is the case, then it isn't possible to do so, since we're unable to accept cash deposit: wi.se/incompatibleaccountsandcurrencies
Your Wise card is linked to your Wise balance account. If you'd like to add money to your balance, please follow these steps: wi.se/addmoneytoyourbalances If we misunderstood your question, please let us know in more details, and we'll do our best to help you.
Hi I don't have the option to send to myself
Hey there 👋 We'd like to take a closer look at what's preventing you from sending money. Due to the platform specifics, you can't send a DM on RUclips, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.
Can I withdraw money using a wise digital card?
Hi Clarice! You can do ATM withdrawals with contactless feature by adding the digital card to mobile wallet, only if it's a contactless ATM.
For any other concerns, feel free to drop a message on Facebook, Instagram, or Twitter, and we'll be happy to help 🙂
@@Wisethe ATM request emergency number, ID (8 digits).. do you hv tutorial video for digital card withdrawal??
Just to be certain I understood: if I opted NOT to get a Wise card (I'm in Canada so it's mostly useless) am I still able to transfer/exchange funds out (with the fee of course) into my personal Canadian bank account of choice? Also, if my sender does not have the Wise app, can I still receive money from them with an e-mail? Thank you!
Hey, Celynne. The Wise card is an optional service. You can create an account in Canada, then use our send money feature. You can hold, convert and send money to your external Canadian bank account. Learn more about this at: wi.se/howtosendmoney and here's another helpful guide: wi.se/sendfrombalance
If your sender doesn't have a Wise account, you can still receive money from them. You simply need to share your account details, and they can make a bank transfer to your Wise account. They can't send money to your email. We explain more about this here: wi.se/howtoreceivemoney 🙂
Can I send the money to a Mastercard?
Hey, Tino! If you mean can you send money to a Wise card, the answer is yes, as long as it wasn't issued in the US or Japan: wi.se/receive-to-wise-card
can you send money from your wise account directly to your bank account ? or do you NEED to wait for a wise card to come in the mail ??
Absolutely! No need to wait for the card, since your balances are up and running normally 😉
Here's how to send money from your balances: wi.se/sendfrombalance_.
How can I get Mexican Pesos while in the United States?
Hey there, Jeff 👋 Right now, we only support sending MXN to bank accounts within Mexico: wi.se/sendingmxn
And it's not yet possible to receive MXN directly to your Wise account, or send or pay from MXN.
But if you have a Wise account, you can convert from one of our other supported currencies to MXN: wi.se/moneyconversion
You can also hold MXN in your Wise balances, and spend MXN with your Wise card: wi.se/balancecurrencies
We hope this helps.
If you have any other questions, feel free to reach out on our official support channels: Facebook, X/Twitter, or Instagram.
Hi Are you guys available in Namibia?
Our services are limited in Namibia, but you can still sign up and send money from either USD, GBP or EUR, via SWIFT. Here's a guide to get started: wi.se/howtosendmoney_ and more info on SWIFT here: wi.se/swiftpayments_
@@Wise thank you so much for responding I have signed up but I'm having difficulties verifying my account how do I go about it
This guide will help you: wi.se/getverifiedguide_
If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂
Hello, i want change my wise email because i am not use my old email and how i can change email without log in, please help
Hey there. See all the steps when you don’t have access to your email and want to change it here: wi.se/changeemailaddress_
If you have more questions, feel free to reach out to us on Instagram, Twitter, or Facebook and PM us. And this is our contact link: wi.se/contactus_
can i use paypal as a wallet?
Hi there - thanks for reaching out. PayPal is temporarily off for EUR customers due to technical issues, and we can't specify when it will be back, so please use another payment method in this case. You can learn more here: wi.se/paywithpaypal
However, if you're referring to sending money to PayPal, you learn more about this here: wi.se/howtosendmoneypaypal
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
I don't have USD balance UK Australia balance in my account I created personal account please help
Hey there. Check here to see if you're eligible to open balances 👉 wi.se/balanceavailability_
We've replied to your other comment, so please have a look there, and reach out to us on our other channels if you still need help. Thanks.
Can't transfer money to my bank account
Hey, Jacob. You can see which currencies you can send to and from here: wi.se/currencieswesupport Also, here's a guide to sending money: wi.se/howtosendmoney
Was there any error message when you tried sending money to your bank account? Due to the platform specifics, you can't send a DM on RUclips, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. You can also call/email us here: wi.se/contactus. We're able to take a closer look at this for you.
Has anyone tried to withdraw from an atm in vietnam? I tried and its said my card or account is invalid.....
Hi there, Jenny 👋 If your Wise card was issued in the US, it won't work in ATMs in Vietnam. You can read more here: wi.se/whereyoucanuseyourcard_
If you'd like us to take a closer look at your account, please send us a private message on our Facebook, Twitter or Instagram channels with your membership number. We'll be with you as soon as possible.
@@Wise hi, it was issued in Australia.
Thanks for letting us know, Jenny. Please check if ATM withdrawal is enabled in your app by clicking on the "Card" tab and "Manage payment methods". If the issue also persists in different ATMs, please send us a private message on one of our supported channels (Facebook, Twitter or Instagram) with your membership number. We'll take a closer look at it.
Very helpful, thank you!
You're welcome 😊 If you need any extra help, feel free to send us a private message on Facebook, Instagram or X/Twitter.
video starts at 2:10
Hey, there. Thanks for your feedback! In the description, we also added some timestamps and topics discussed - we shared relevant info when withdrawing cash using the Wise card, or even if you prefer using your own bank card for withdrawals.
If you need some assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Thanks for the tips! 👍
Hey there 👋 You're welcome, and we appreciate you watching our video, of course.
Also, please feel free to get in touch with us via PM, or DM, on Facebook, Instagram, or X, if you have any other questions. We'd be happy to help you.
Hi,av been trying several times to withdraw cash from my account but to no avail. Am told i have to pay a withdrawal fee of 500 dollars to withdraw my cash. Kindly tell me more about this would like to know
@wise. when is that new green card coming in the photo?
Hey Sam! Our new card designs have been rolled out in EU/UK. We'll be sure to update once it's available in other regions.
In the meantime, you can get a new digital card that comes with bold new designs. And, of course, you can continue using your Wise card as you always did - as long as it’s not expired.
Wise work at Mexico, my is from Indonesia and I want to send her so money.
Hi there 👋 At the moment, you can’t send money from MXN. However, you can pay in USD, EUR or GBP via SWIFT to IDR, if your local bank supports international transactions. Find more about SWIFT here: wi.se/swiftpayments.
For any other concerns, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus.
😊
Can’t send money to myself even when I enter my wisetag it says contact not found.
Hello there. If you're having trouble topping up your account, make sure you have balances open first, you can check if you can get balances here: wi.se/balanceavailability
After that, we have a guide on how to add money to a balance here: wi.se/addmoneytoyourbalances
Feel free to reach out on our socials (Facebook, Instagram and X (Twitter)), or via email/call here: wi.se/contactus
This is the first time I received my salary from Wise. I received an email notification that my client sent the money but when I click on claim, it’s asking for an account number and ACH routing number which I don’t have. This is the first time I received my salary from Wise. I received an email notification that my client sent the money but when I click on claim, it’s asking for an account number and ACH routing number which I don’t have. There is no option to add fund or there is no USD currency on my account. Pls help.
Hey, Kriznaa. It sounds like you're trying to receive your salary directly to your Wise account, is that right? If your location is in this list: wi.se/open-a-wise-balance, you can activate your account details with us.
You simply need to add 20 GBP or equivalent to your account and verify your identity. We explain more about the steps here: wi.se/getbankdetails_
Afterwards, you can receive money (including USD) directly to your Wise account. You simply have to share the account details with your client. If you've further questions, feel free to message us on Facebook/Twitter/Instagram with your membership number. Alternatively, you can ring or email us here: wi.se/contactus_ 😊
How do I withdraw with texting factory I've been stuck for some months now, i am from south africa
Hello! You'd have to contact their customer service team to find out how you can withdraw your money. If you're referring to withdrawing this money and transferring it into your Wise account, then it might be possible. You'd need to have account details opened in a supported currency. Here's more info: wi.se/getbankdetails_
Since you mentioned that you're from South Africa, new customers residing there are no longer able to open balances/account details due to high demand. Our team is working hard to bring this feature back, so keep an eye on our socials for future updates. If you've already opened account details before the pause went into effect, then those details won't be affected.
If you have account details in the currency that you want to receive, you'd enter them into the site. As long as they support money transfers, then it might be possible. If you have any questions or feedback, give this a click: wi.se/contactus_
I'm just sad, that the card is not yet in my country! Can yall fast forward on that? I'm dying here...
Hey, Glendola. We're always working to make our card reach more countries. In the meantime, you can add your country to our wish list here: wi.se/cardwishlist_
Once it's available in your location, you'll be the first to know 🥰
Hi. Can I withdraw money from our personal bank account via Wise? Im from Srilanka 👍
Hi!
We’re working hard to expand to all over the world, but currently our card isn’t available in Sri Lanka. You can always check if your region is supported here: wi.se/cardavailability Also, feel more than welcome to join our waitlist here: wi.se/joincardwaitlist, so you could be the first to know once we’ve landed in your country.
If your account is registered in one of the available regions, you're able to withdraw money from your balances using ATMs around you. More info about it here: wi.se/withdrawalfees
But if you need assistance with something else, be sure to send us a message in any of our social media channels, and we'd be more than happy to assist you further.
@@Wise Just installed your app but no point of having it. Srilanka is not in the list. Added to waitlist. But how long it will take? Maybe years.....
We don't have a time frame on when this will be available, but since you added yourself to our waitlist, we'll email you when our cards are available in Sri Lanka.
If you have any other questions, feel free to DM us on Facebook, Instagram or Twitter, or you can call or email us here: wi.se/directcontactus
@@Wise Thank you very much 🙏
Always happy to help! 🙂