I don’t understand why everyone here is complaining. I’ve been dreading the process since I heard it’s terrible, but this is literally simple? It barely took me any time, and I got it right the first time. I mean yes, it could be just one press of a button, that would be lovely, but this is once every three months, it’s not the end of the world.
Very useful, helpful, very clearly presented and your model's hands and nails are gorgeous enough to comment on :) Thanks for your fantastic quality and service Nespresso
Is it normal for it to require continual filling of the tank for it to finish its descaling process? So far, I’ve filled 5 times, so , over 2 litres of water. This is not mentioned in video
Hello. If this is happening, give us a call at the customer service number found on our website, and one of our machine experts would be happy to assist you with troubleshooting services.
I just bought my new Vertuo Pop + machine today. I have owned 2 other vertuo machines in my life but I needed something compact. I’m shocked Nespresso doesn’t come with a Descaler in the box with the machine?
@@whoops8412 I'm starting to believe this is strictly for the luxury market. The keurigs aren't this penny pinching. Nestle want you to pay extra for every single thing.
Hi Nicole. The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine.
Hi Kate. We're disappointed there are issues with your machines and we would be happy to assist you. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465.
@@nespressoat the beginning of the video the descaling agent is not mentioned. Just fresh water? Only at the end it tells us to be careful of descaling agent being harmful. When did we put the descaling into the tank?
I don’t think a couple of bottons means that I lack complete understanding of design. Not sure how that relevant but since you asked I have always been an Apple consumer.
please help lol. i ran the descaling solution before cleaning step and pressed button 3x in 2 seconds. Will using descaling solution in this step instead of water be detrimental to the machine? is it safe to use?
Hello! Our Descaling kit can be purchased directly from our Nespresso website. We recommend descaling your machine every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best.
We're disappointed to hear this, and we hope you know that we're always here to help. Please give us a call to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
I’m following the instructions to the letter and it just isn’t working. It also seems to repeat steps for descaling - close without locking, press button, for 7 seconds, lock, open, close without locking, hold button for 7 seconds, lock, press button… nothing happens
Hi there, I am so sorry to hear that you are struggling with your machine and I hope you can accept my apologies for any frustration caused. So that I can assist you further, I kindly ask which of the 3 processes in the video you need help with. I would also recommend viewing our written instructions here: nespres.so/a/nwYCth and downloading our SMART App which can connect your POP+ to your mobile or tablet and walk you through all 3 of these processes in real time. Thank you!
By far one of the worst instructional videos I've watched in my entire life. Not only is the process overly complicated each step is explained terribly.
Why not explain the important bit of the procedure a little more slowly or give an overview beforehand? Emphasize the need to follow the 7 sec push twice and more precisely what to do inbetween. Ie open or just unlock. Instructions are not as straightforward as suggested and incredibly frustrating
I couldn’t do it following this video instructions, but I found another one that helped me: ruclips.net/video/vTpIFY5otMU/видео.htmlsi=gYksOL00bymL5hfK
Worst machine ever.. very dificult evefrything.. i make cleaning.. now it doesnt make coffee again..only cleaning! The light is orange forever and not white! When you make coffee again.. never stops the water..so the coffee becomes soup (in 6months of use i think i throw my money for sure)
So basically with the difficulty of descaling instructions… when it’s time for descaling it’s best to throw the machine away and buy a new one?🤣 Come on Nespresso, do better.
I am also slightly disappointed with it, after just 2 months of low usage (barely 1 capsule per day) it began flashing red. As I'm writing this post, I'm still cleaning and descaling to see if one of these two is the source of the issue or something else.
Hi there, we are disappointed to hear this. Please can you DM us on one of our other Social Media platforms. Please include the issue you are having, your full name, membership number and postcode? Many thanks.
I liked this machine initially, but it has been getting worse. How many times should I fix it?! I've spent more than an hour fixing it one day every week. This machine has been just under six months, why does the red light keep blinking when I use it?
Thank you for your reply, Hailey. Trust that we're here to help and that our machine specialists will gladly look into this for you. Don't hesitate to call our toll-free number 1.855.325.5781, and we'll find a solution so that you can resume your coffee routine seamlessly. Thank you for your patience and understanding!
Garbage! My newly purchased Vertuo Pop started leaking water at my very first use , but the nespresso boutique refused to offer a replacement even though it is brand new. Try to avoid the Vertuo line at all cost!
We're here to help with the descaling process, Vanessa. Please call us to speak with a machine expert for assistance, we are available 24/7 at 800-562-1465.
Hello. We're disappointed to hear this. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Contact us directly, 800.562.1465, and a machine expert will be happy to help assist you.
Hi Paulo, we are disappointed to hear this. In this instance we would recommend running a rinse cycle and if this doesn't help we would recommend reaching out to our Technical Team. Our apologies for any inconvenience caused and if we can assist you further please do let us know. Many thanks.
This is the worst coffee machine I have so far. It’s already broken and no water dripping , the button not responding and they will ask you to download their app which is not helpful at all. Don’t buy this
We're disappointed to hear you're having issues with your Vertuo Pop+. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. All of our machines are covered under at least a one-year warranty with replacement or repair options.
Hi Gill, I am sorry to hear that you are experiencing problems descaling your Vertuo machine. I would recommend speaking to our technical support team on freephone 0800 442442. The team can troubleshoot with you and if they are unable to resolve the issue, they can arrange to have your machine collected for repair. They team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm. Many thanks.
We're disappointed to hear that your Nespresso machine is leaking, Greg. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty replacement or repair, as well as lifetime troubleshooting.
We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7.
I don’t understand why everyone here is complaining. I’ve been dreading the process since I heard it’s terrible, but this is literally simple? It barely took me any time, and I got it right the first time. I mean yes, it could be just one press of a button, that would be lovely, but this is once every three months, it’s not the end of the world.
I follow the instructions and I'm stuck at hold the button for 7 sec.. it doesn't work
Why is descaling a complex set of instructions?
Please identify your location so that the respective team can assist with your inquiry.
@ I already bought the machine. I am going to use it today.
Very useful, helpful, very clearly presented and your model's hands and nails are gorgeous enough to comment on :) Thanks for your fantastic quality and service Nespresso
Stand on your head. Touch your right ear with the left leg and left ear with the right leg
In the video says fill the tank with fresh clean water. At the end is mentioned the descaling agent. So which is when ?
Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Is it normal for it to require continual filling of the tank for it to finish its descaling process? So far, I’ve filled 5 times, so , over 2 litres of water. This is not mentioned in video
Hello. If this is happening, give us a call at the customer service number found on our website, and one of our machine experts would be happy to assist you with troubleshooting services.
How often should I be cleaning and emptying my Vertuo Pop?
We recommend doing a weekly cleaning cycle, and descaling every 3 months or 300 capsules, whichever comes first.
@@nespresso will it always tell me when I need to de-scale? Because it’s been three months but it definitely hasn’t been 300 capsules.
I just bought my new Vertuo Pop + machine today. I have owned 2 other vertuo machines in my life but I needed something compact. I’m shocked Nespresso doesn’t come with a Descaler in the box with the machine?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespressowas also wondering this! Just received mine today.
@@whoops8412 I'm starting to believe this is strictly for the luxury market. The keurigs aren't this penny pinching. Nestle want you to pay extra for every single thing.
What is the descaling solution? Could vinager not be used instead?
Hi Nicole. The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine.
My machine just blinks red after trying to descale. I’ve followed the instructions to a t? Any suggestions?
Hi Kate. We're disappointed there are issues with your machines and we would be happy to assist you. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465.
@@nespressoat the beginning of the video the descaling agent is not mentioned. Just fresh water? Only at the end it tells us to be careful of descaling agent being harmful. When did we put the descaling into the tank?
Any traditional chinese subtitle version?
You all made this so insanely difficult. This is horrible.
It's so bad. Morris code is easier
What a ballache this has been
Why not just use a few more buttons labeled “cleaning”, “descaling” and etc.. this is some crap engineering
LOL, you’re describing a complete lack of engineering and design. Let me guess, you’re a windows/Android user?
I don’t think a couple of bottons means that I lack complete understanding of design. Not sure how that relevant but since you asked I have always been an Apple consumer.
Absolutely shxt
please help lol. i ran the descaling solution before cleaning step and pressed button 3x in 2 seconds. Will using descaling solution in this step instead of water be detrimental to the machine? is it safe to use?
Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you?
This is actually easier than their other vertuo machine. I had 2 replacements as the vertuo next machine was stuck in that process.
Simple! Thanks..
Thanks guys! Love you!
La mia è tuo Nespresso pop è strana quasi sempre la luce e bianca e a volte è verde non capisco come devo fare per avere la luce corretta
Why does my light still blink orange 3X after I've completed the descaling process?
Hello, and thanks for reaching out. Could you identify your location, so we can assist you? 🙂
Just receive my machine today. Where do I get the descaling liquid? How often should I be descaling?
Hello! Our Descaling kit can be purchased directly from our Nespresso website. We recommend descaling your machine every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best.
Yet another Vertuo without automatic opening and closing? Sad!
Seriously, did you IV the coffee straight to your veins also lol.... It's it nice having it automatically done?
This is very confusing! I am trying 2 hours now to synchronise the machine with the orange light
We're disappointed to hear this, and we hope you know that we're always here to help. Please give us a call to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
I’m following the instructions to the letter and it just isn’t working. It also seems to repeat steps for descaling - close without locking, press button, for 7 seconds, lock, open, close without locking, hold button for 7 seconds, lock, press button… nothing happens
Hi there, I am so sorry to hear that you are struggling with your machine and I hope you can accept my apologies for any frustration caused. So that I can assist you further, I kindly ask which of the 3 processes in the video you need help with. I would also recommend viewing our written instructions here: nespres.so/a/nwYCth and downloading our SMART App which can connect your POP+ to your mobile or tablet and walk you through all 3 of these processes in real time. Thank you!
Just flashes red after doing the descaling button sequence.
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
Did you find a solution to this?
@@niallglennon83 no. I just considered it a loss because I had used the machine for so long.
By far one of the worst instructional videos I've watched in my entire life. Not only is the process overly complicated each step is explained terribly.
Why not explain the important bit of the procedure a little more slowly or give an overview beforehand?
Emphasize the need to follow the 7 sec push twice and more precisely what to do inbetween. Ie open or just unlock.
Instructions are not as straightforward as suggested and incredibly frustrating
yes. SLOWLY would be helpful
why make it so complicated to use??
I couldn’t do it following this video instructions, but I found another one that helped me: ruclips.net/video/vTpIFY5otMU/видео.htmlsi=gYksOL00bymL5hfK
nice pod from pod packaging machine
🙌 🤍
Worst machine ever.. very dificult evefrything.. i make cleaning.. now it doesnt make coffee again..only cleaning! The light is orange forever and not white! When you make coffee again.. never stops the water..so the coffee becomes soup (in 6months of use i think i throw my money for sure)
So basically with the difficulty of descaling instructions… when it’s time for descaling it’s best to throw the machine away and buy a new one?🤣 Come on Nespresso, do better.
It works if you follow the directions. It’s best to follow the diagram though, the voice and background music here gets old for sure.
I am also slightly disappointed with it, after just 2 months of low usage (barely 1 capsule per day) it began flashing red. As I'm writing this post, I'm still cleaning and descaling to see if one of these two is the source of the issue or something else.
Hi there, we are disappointed to hear this. Please can you DM us on one of our other Social Media platforms. Please include the issue you are having, your full name, membership number and postcode? Many thanks.
@@nespresso thanks for the replay but likely after the descaling it got back on track and working perfectly.
I liked this machine initially, but it has been getting worse. How many times should I fix it?! I've spent more than an hour fixing it one day every week. This machine has been just under six months, why does the red light keep blinking when I use it?
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this? 😔
@@nespresso It's Canada
Thank you for your reply, Hailey. Trust that we're here to help and that our machine specialists will gladly look into this for you. Don't hesitate to call our toll-free number 1.855.325.5781, and we'll find a solution so that you can resume your coffee routine seamlessly. Thank you for your patience and understanding!
The process as shown does not work. Why is descaling mode so hard. Wasting my entire morning
Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?
Garbage! My newly purchased Vertuo Pop started leaking water at my very first use , but the nespresso boutique refused to offer a replacement even though it is brand new. Try to avoid the Vertuo line at all cost!
Contact the credit card company you used , most extends your warranty and/or have purchase protection
@@jassiemisom9037 Not the case here in Australia
why doesn’t my machine stay in the descaling mode when i clearly do it in under 45 seconds😩
We're here to help with the descaling process, Vanessa. Please call us to speak with a machine expert for assistance, we are available 24/7 at 800-562-1465.
Does not work for emptying the machine!! Have followed the instructions four times. Should not be this difficult!!
Hello. We're disappointed to hear this. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Contact us directly, 800.562.1465, and a machine expert will be happy to help assist you.
After descaling the taste of the coffee is odd
Hi Paulo, we are disappointed to hear this. In this instance we would recommend running a rinse cycle and if this doesn't help we would recommend reaching out to our Technical Team. Our apologies for any inconvenience caused and if we can assist you further please do let us know. Many thanks.
Did I just watch a kurzgesagt video?
Non funziona
The most stupid way of descaling.... Why don't you guys just put a fk hidden button below/behind the machine or whatever instead this nonsense!?!?
This is the worst coffee machine I have so far. It’s already broken and no water dripping , the button not responding and they will ask you to download their app which is not helpful at all. Don’t buy this
We're disappointed to hear you're having issues with your Vertuo Pop+. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. All of our machines are covered under at least a one-year warranty with replacement or repair options.
This is driving me insane - it simply doesn't work!
I'm left with a flashing red button and then it stops aaaaargh
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?
@@nespresso UK
Hi Gill, I am sorry to hear that you are experiencing problems descaling your Vertuo machine. I would recommend speaking to our technical support team on freephone 0800 442442. The team can troubleshoot with you and if they are unable to resolve the issue, they can arrange to have your machine collected for repair. They team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm. Many thanks.
I hate my machine. It makes good coffee, but leaks everywhere
We're disappointed to hear that your Nespresso machine is leaking, Greg. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty replacement or repair, as well as lifetime troubleshooting.
This is so confusing
Crazy and not user friendly. Come on Nespresso, you can do a better job!!!!!
Nespresso is trolling us. Ridiculous.
Worse cleaning process ever
We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7.