What is an Outbound Call Center? System Features, KPIs, Use Cases

In this editorial, we cover Outbound Call Centers
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[@thomasr1051]

Hey i have a landline phone that acts as my apartment buzzer but has no landline telephone connection. Id like to replace it with something that forwards that call to my phone. Is this possible? What is this tech or hardware called?
I want to let delivery drivers in when im not home