"we are not Amazon" And thank God for that. I appreciate you guys so very much for everything that you do, and then consideration that you have not only for your workers, but for all of us here in the stands.
I wish i lived in a climate where buying a sweater made sense. But I'd only get to wear it maybe 5 days out of the year so I'll stick to the T-shirts. Thanks for all you guys do!
I woke up at 2am here, got it in cart at 11:00 (02:00 my time) but checkout button was bust, managed to bypass it finally, type in my cc number, and the SECOND I wanted to click "pay" the page kicked me out and told me its sold out and removed from my cart :(
Thank you Dragonsteel logistics team for all you do. Can't imagine how stressful it is operating at the capacity you guys have been lately. However I've been burned three times this year on trying to interact with the online side of trying to purchase things. I was actually written up at work with the WoR backer kit because I stayed on lunch too long trying to get a signed and numbered bundle, I waited and was unable to get a ticket to the Dragonsteel convention and now missed out on a signed and numbered bands of mourning. I hope in the future there are better systems in place to avoid this, I'm not sure how much more disappointment my little heart can take.
I was online and ready to buy a signed and numbered copy at 11:00. I was able to get it into my cart and check out, and was so excited when I got the confirmation email. I just received an email that my order was cancelled and I was refunded due to "unforeseen circumstances". I'm honestly so sad. I've responded to the email to see if I can get help, but this has me a bit gutted.
There will be more :) don't let the fomo cloud your day friend. While I don't think it's "regular" they do restock signed editions several times a year so don't fret!
(Same reply as above: sorry for the copy and paste.) Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
Don't have a ton of money to spend right now, but I picked up an Adolin pin to go with my year of Sanderson pins! No problem checking out, and looks like the only thing sold out is the signed and numbered Bands of Mourning, but you can still get signed.
Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
welp.. was in cart in under 10 seconds, but was not able to check out... I was going to go all out a get a bunch of stuff, but now I'm just frustrated...
Is there any chance for things like the Windrunner Mug or the Kaladin Beanie to be available somewhere in the EU? I really would love to have one of those but I really can't justify paying double the price with shipping and customs/tax in germany.
It was quite frustrating, I had the page open 3 minutes before 11AM, kept refreshing it and as soon as it went live I had a copy of the numbered and signed edition in my cart but it just wouldn't proceed to checkout :( Guess I'll have to live with this being the only one I couldn't get in numbered for the collection :(
Wasn't able to get the signed and numbered leatherbound. Had it in my cart but every time I clicked check out it wouldn't go through. Same is happening for everything else on the site. Very unfortunate
Same thing happened to me. Tried five different browsers, it simply wouldn't work. Then suddenly, the site refreshed and let me through. I have no idea what went wrong. Sorry you didn't get the numbered edition:/
(Same reply as above; sorry for copy/paste.) Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
@BrandSanderson if not it's okay. I think the majority of us understand the traffic your site went through. I also didn't mean for my comments to sound a certain way. I was just being factual. I'll always support Dragonsteel either way. 🙂
Brandon wants to do what he can to make things right! Email us at inquiry@dragonsteel.com with your name and order number. While he can’t sign and number every Bands of Mourning Leatherbound, we will do our best to find a solution for you. -Team Dragonsteel
Checkout button stole my signed/numbered copy so if Dragonsteel can make note of those who had this issue and issue more it would go a long ways to make up for the problem. Otherwise I guess some of us will be saving up to pay 5x the cost on eBay.
I would love to order some of the cozy clothes but the measurements are confusing. The Stormlight hoodie says the chest circumference range is 49-76.5 cm. Either it's actually inches instead of centimeters or it's just the width, not circumference. The sleeve lengths are nearly as long as the chest measurement, so I'm thinking it's the latter. Can anyone confirm?
just heard about the signed bands of mourning, decided to rush over, sold out already XD second look, only the signed and NUMBERED were sold out already, thank goodness
Re light day, as an international with very high postage cost, would it be possible to merge the two orders (one for the leather bound and the rest for swag) after to avoid a duplication in postage?
I doubt it, the whole reason they've changed to all offers starting today was international people not wanting to have daily orders because of the postage, so you'd think if there was a way to just merge orders and recalculate postage they'd have gone that route instead of doing something that's going to put a massive strain on the site today.
I mean you can do them in 1 order but you have the chance for the leatherbound to sell out before you manage to checkout. So its up to you on if you want to run that risk
Waited all day for the release of the new leather-bound (got alarms set and everything so I hop on at 11:00 on the dot), added the signed and numbered book to cart and clicked checkout in 5 seconds, nothing happened. I clicked view cart then checkout, nothing happened. I thought, ok, browser issue, switched from Firefox to Chrome, logged in, tried again, still the checkout button didn't work. Went back to Firefox tried again, book is sold out, tried a few refresh thinking maybe its a technical glitch and the book isn't really sold out and noticed that indeed sometimes the book appears available however whenever I try to checkout it says it is sold out. Bought a signed copy but decided to try some more, after 1 hour of trying I managed to buy the signed AND numbered version, now I have 2 book orders (one signed, one signed and numbered), it's fine, I just hope the numbered one is not canceled like I saw someone report.
The site did not work when trying to click the checkout button. I clicked it for 8 minutes strait only to be told the item was sold out. It's a bit disappointing honestly. But site did work better than the convention ticket buying site at least (from earlier in the year).
Love the work, my only comment is that an 11am release is 3am for me, so the popular stuff sells out before I even wake up :( It'd be nice if the release time was a bit more internationally inclusive
Maybe next time let us hold the books in our carts? Many people lost out on their purchase BECAUSE they couldn't hold onto it in their carts and the Check Out button DID NOT work. Some of us got lucky, but a lot of people missed out as a result of this error.
Would have been so great if I could have actually checked out when I had the signed and numbered edition in my cart right at 11 am....extremely disappointed. Still can't access the cart no matter what I add
I had a signed and numbered edition in my cart (signed in with adress and payment method already in my account ready to go) within 2-3 seconds of it popping up to be available, but it wouldn't let me check out, so I lost out. That kind of stuff shouldn't occur Dragonsteel!
aaand the numbered leatherbounds copies were sold out *instantly*. I had it in my shopping cart within the first 30 seconds trying to go through but nope! Ah well. I'll pick it up in a year or three when they finish the set, I don't need to pay the crazy international shipping on top of the book price for just one book.
Dang the signed leatherbound went quick, i was refreshing the store as it ticked over to time and there was a store lag, then by the time i got into the check out screen 4 minutes later it was gone😢 Good luck yall!
Anyone know if Brandon plans on releasing Lux (Reckoners book 4) on at least epub format? I understand the love for audio books but with my type of reading methodology having the ability to read instead of listening to a book is much preferrable.
Am I the only one getting burnout from all the merch being pumped out? From kickstarters to boardgames to leatherbounds and all sorts of bundles, it's like a non-stop product machine
I can’t check out :( It’s not doing anything. I’m sure it’s because we are all ordering at the same time but I’m worried I wont be able to get the leather bounds. **Success…Hoooray 🎉❤ Sooo Excited.
Please please please have your sizes in inches as well as centimeters… Having to flip back-and-forth to a conversion Calc, it takes a lot of time, and I worry about my items being sold out while I'm trying to figure out what size I need
I already replied to the top comment, but I wanted to make a new comment saying I also had a numbered edition in my cart within the first few seconds of release, and could not load the checkout page. Dragonsteel, I love you all either way, but if you could help us out like Brandon is saying might be possible, I would cherish my numbered edition like a Kandra with the Bands of Mourning themselves for all time. Stay rusting wonderful ❤
anyone know what the dimension of the way of kings playmat is? I might like one for my TCG collection but i need to know its size! (would be good to add that to the description on the site)
That release was about as bad as the last Xbox in PlayStation release. can’t compete with bots. I was there a minute early hit on time got it in my cart and then everything froze up on three different browsers and could not get through.
Checkout was nervewracking-the "purchase" button didn't appear to be working on the first 1000 clicks. But I managed to get a signed/numbered Bands of Morning leatherbound. Looking forward to it!
"we are not Amazon"
And thank God for that. I appreciate you guys so very much for everything that you do, and then consideration that you have not only for your workers, but for all of us here in the stands.
@@ladyethyme nice name btw I should finish that series
What a lovely company/empire this is growing into ❤
I, for one, welcome the rise of our Dragonsteel overlords.
Thanks to the hour later for the launch than normal, I was able to watch this before the launch. Excited for Light Day! 😃🥳
Love the Metroid item acquisition sound choice at 2:42 :)
Great stuff
Thank you! I couldn't remember where I had heard it from.
made me smile!
3:14 Sending Bezos to Threnody with that burn!
That Tress blouse is so awesome ❤
Isn't that a sweater? Sorry, English is not my first language.
@@Blyfh Idk.☺️
@@noname3609yes, sweater. 😊❤️
@@ladyethyme where u from?fan of the Cosmere? 😁
the metroid fan fare as he switched sweaters! love it.
Nice poke, Brandon: "We are not Amazon. We treat our employees a little bit better." Love it!!!!
It was great.
Ooohhh! White Sand update! I really enjoyed the Graphic Audio version :)
Me too!
I wish i lived in a climate where buying a sweater made sense. But I'd only get to wear it maybe 5 days out of the year so I'll stick to the T-shirts. Thanks for all you guys do!
Damn those signed and numbered copies went in less than 3 minutes. I knew i shouldn't have even bothered getting up at 4am. to try.
I woke up at 2am here, got it in cart at 11:00 (02:00 my time) but checkout button was bust, managed to bypass it finally, type in my cc number, and the SECOND I wanted to click "pay" the page kicked me out and told me its sold out and removed from my cart :(
website not letting you checkout for anyone else?
Ordered my Edgedancer set! Thanks for shipping to military PO boxes. Its disappointing how many smaller retailers ignore their servicemembers
Thank you Dragonsteel logistics team for all you do. Can't imagine how stressful it is operating at the capacity you guys have been lately. However I've been burned three times this year on trying to interact with the online side of trying to purchase things. I was actually written up at work with the WoR backer kit because I stayed on lunch too long trying to get a signed and numbered bundle, I waited and was unable to get a ticket to the Dragonsteel convention and now missed out on a signed and numbered bands of mourning. I hope in the future there are better systems in place to avoid this, I'm not sure how much more disappointment my little heart can take.
I was online and ready to buy a signed and numbered copy at 11:00. I was able to get it into my cart and check out, and was so excited when I got the confirmation email. I just received an email that my order was cancelled and I was refunded due to "unforeseen circumstances". I'm honestly so sad. I've responded to the email to see if I can get help, but this has me a bit gutted.
Oh gosh Im so sorry :(
There will be more :) don't let the fomo cloud your day friend. While I don't think it's "regular" they do restock signed editions several times a year so don't fret!
(Same reply as above: sorry for the copy and paste.) Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
@@BrandSanderson That would be outstanding! Clicking "check out" just never did anything
Yeah, the same thing happened for me. The Checkout button just didn't do anything
The way I paused the video as soon as the words "stormlight sweater" were said. Immediate purchase to add to my Mistborn sweater.
Sad to see that the Szeth Pin wasn't available as part of the sale too. Going to really suck if my collection has to be incomplete.
Don't have a ton of money to spend right now, but I picked up an Adolin pin to go with my year of Sanderson pins! No problem checking out, and looks like the only thing sold out is the signed and numbered Bands of Mourning, but you can still get signed.
Hate I missed out on the signed and numbered due to the cart error, but I'm happy to get a signed. Now to save up for the Scadriel bundle lol
Adoooonalsium
Your dedication is inspiring
Will remember our plight eventually
@@joshhickeysmoviereviews Storming right, Radiant.
Good luck with the sale!
its called Light Day but boy is it a Highstorm trying to buy limited items...
You guys are so cute/pro. Love that combo
Jumping on the "cannot check out" wagon
The site won’t let me checkout!
I’m gonna need a bigger pin board or multiple of them if y’all keep up with the character pins.
Love the new sweaters so much! And I don't have enough room in my cupboard for all the Radiant mugs, this is now a problem.
Great, had the signed/numbered copy in cart 15 seconds after drop, and the checkout button didn't work... missed another one...
Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
@@BrandSandersonYou're a saint.
I had the same issue, was spamming the checkout button until about 12:08 local time before it said they were out of stock
@BrandSanderson You're the best! Just having you reply to my comment is too cool!
Same here
The RAFO t-shirt is still sold out. But I will keep checking until I can order mine. 🤩
welp.. was in cart in under 10 seconds, but was not able to check out... I was going to go all out a get a bunch of stuff, but now I'm just frustrated...
Heartbroken, checkout button broke. Missed out on numbered. :(
Had a signed and numbered leather bound in cart as the sale went live but could not click check out and then they were sold out =(
Is there any chance for things like the Windrunner Mug or the Kaladin Beanie to be available somewhere in the EU? I really would love to have one of those but I really can't justify paying double the price with shipping and customs/tax in germany.
It was quite frustrating, I had the page open 3 minutes before 11AM, kept refreshing it and as soon as it went live I had a copy of the numbered and signed edition in my cart but it just wouldn't proceed to checkout :( Guess I'll have to live with this being the only one I couldn't get in numbered for the collection :(
@@rsr7014 plus import taxes and shipping costs to Brazil :(
@@rsr7014 plus import taxes and shipping costs to Brazil
Genuinely hoping that we don't crash your webpage
I think it's too late already. It says page not found when I tried the link
Very excited!! I hope I can buy the audio books here. Not a fan of audible
Hot diggity, the metroid tranision sound ❤️
Wasn't able to get the signed and numbered leatherbound. Had it in my cart but every time I clicked check out it wouldn't go through. Same is happening for everything else on the site.
Very unfortunate
Same thing happened to me. Tried five different browsers, it simply wouldn't work. Then suddenly, the site refreshed and let me through. I have no idea what went wrong. Sorry you didn't get the numbered edition:/
@@andersfrandsen7077 It's sad, but I was able to get a signed not numbered version eventually. Happy for those who got the numbered edition.
(Same reply as above; sorry for copy/paste.) Hmm... I'm seeing this a lot in this thread. I'll see if there's anything I can do. It's possible that I can pop over, add a few numbers, and take care of those of you in this thread who had trouble with carts and lost out because of things on our side.
@BrandSanderson if not it's okay. I think the majority of us understand the traffic your site went through.
I also didn't mean for my comments to sound a certain way. I was just being factual.
I'll always support Dragonsteel either way. 🙂
Brandon wants to do what he can to make things right! Email us at inquiry@dragonsteel.com with your name and order number. While he can’t sign and number every Bands of Mourning Leatherbound, we will do our best to find a solution for you.
-Team Dragonsteel
Dang I'm late! I missed the Signed & Numbered Bands of Mourning but I did get a signed! Also picked up Bondsmith pack. Super excited!
Checkout button stole my signed/numbered copy so if Dragonsteel can make note of those who had this issue and issue more it would go a long ways to make up for the problem. Otherwise I guess some of us will be saving up to pay 5x the cost on eBay.
Lol, couldn't even get to checkout.
I would love to order some of the cozy clothes but the measurements are confusing. The Stormlight hoodie says the chest circumference range is 49-76.5 cm. Either it's actually inches instead of centimeters or it's just the width, not circumference. The sleeve lengths are nearly as long as the chest measurement, so I'm thinking it's the latter. Can anyone confirm?
Thanks for the updates! Stoked to check out all the cool new swag!
just heard about the signed bands of mourning, decided to rush over, sold out already XD
second look, only the signed and NUMBERED were sold out already, thank goodness
Had a signed and numbered leather bound immediately in cart but could not click check out and then they were sold out🥲
Same I was so hyped thought I was going to get my first truly collector piece I was so ready spent 16 mins with it in my cart trying to check out.
I couldn't get the checkout button to work so didn't get the signed and number one :(
Re light day, as an international with very high postage cost, would it be possible to merge the two orders (one for the leather bound and the rest for swag) after to avoid a duplication in postage?
Yes please would this be possible?!
I doubt it, the whole reason they've changed to all offers starting today was international people not wanting to have daily orders because of the postage, so you'd think if there was a way to just merge orders and recalculate postage they'd have gone that route instead of doing something that's going to put a massive strain on the site today.
I mean you can do them in 1 order but you have the chance for the leatherbound to sell out before you manage to checkout. So its up to you on if you want to run that risk
@@noamkt1 yer. My plan was just to order it but would love to avoid the duplicated postage cost if possible! Seems like a waste.
@@alisonhill3941 I suspect you are right. Just rather frustrating and a waste of postage regardless of whether it's international or not.
That is an awesome Tress sweater. Need that for my wife.
We want to see your vision for the Cosmere fulfilled…at least I do.
Waited all day for the release of the new leather-bound (got alarms set and everything so I hop on at 11:00 on the dot), added the signed and numbered book to cart and clicked checkout in 5 seconds, nothing happened. I clicked view cart then checkout, nothing happened. I thought, ok, browser issue, switched from Firefox to Chrome, logged in, tried again, still the checkout button didn't work. Went back to Firefox tried again, book is sold out, tried a few refresh thinking maybe its a technical glitch and the book isn't really sold out and noticed that indeed sometimes the book appears available however whenever I try to checkout it says it is sold out. Bought a signed copy but decided to try some more, after 1 hour of trying I managed to buy the signed AND numbered version, now I have 2 book orders (one signed, one signed and numbered), it's fine, I just hope the numbered one is not canceled like I saw someone report.
The site did not work when trying to click the checkout button. I clicked it for 8 minutes strait only to be told the item was sold out. It's a bit disappointing honestly. But site did work better than the convention ticket buying site at least (from earlier in the year).
Site refuses to check out for me. Looks like I'm not getting a signed leatherbound. Very upset about this.
Beard is lookin good, my man!
Love the work, my only comment is that an 11am release is 3am for me, so the popular stuff sells out before I even wake up :(
It'd be nice if the release time was a bit more internationally inclusive
Maybe next time let us hold the books in our carts? Many people lost out on their purchase BECAUSE they couldn't hold onto it in their carts and the Check Out button DID NOT work. Some of us got lucky, but a lot of people missed out as a result of this error.
Would have been so great if I could have actually checked out when I had the signed and numbered edition in my cart right at 11 am....extremely disappointed. Still can't access the cart no matter what I add
Numbered are our, but currently the signed ones are there. I just checked out.
@@Panamaniac3D Yes, I'm aware. I missed out on the signed and numbered because the check out button wasn't working
Had the same issue
Thank you 💚💚
“A married couple that you might recognize.” So Dalinar and Navani then? 😂
I had a signed and numbered edition in my cart (signed in with adress and payment method already in my account ready to go) within 2-3 seconds of it popping up to be available, but it wouldn't let me check out, so I lost out. That kind of stuff shouldn't occur Dragonsteel!
Not a happy customer experience. Had to settle for a standard signed leatherbound.
Yep, same here. Signed in, all info pre-entered but could not checkout. At which point I said forget it to any purchases.
cart check out doesn't work
aaand the numbered leatherbounds copies were sold out *instantly*. I had it in my shopping cart within the first 30 seconds trying to go through but nope!
Ah well. I'll pick it up in a year or three when they finish the set, I don't need to pay the crazy international shipping on top of the book price for just one book.
Kara once again evading the Bing for me to make a gif....*shakes fist*
2:36 was that a Metroid reference?
Stormlight Holiday Sweater acquired
No update on Words of Radiance fulfillment?? I haven’t heard about that in like 2 weeks…
Been waiting for more Tress merch!
qrd on white sand. is it the sand mentioned in the last stormlight book?
Just bought my Cozy Lightweaver’s Bundle. Where all my fellow lightweavers at
We’re here. U can’t see us.
I really wanted a Yumi Sweater dang
The series 2 pins on the store are listed as #12-18. Is this a typo? Or did I miss #11 somewhere?
Sammeee.... I literally added to cart at 1pm eastern and hit checkout immediately and it's not working 😢
Same here and now its showing sold out
Was really hoping the sold out shirts would be available for Light Day. 😕
i did that and the checkout button didn't work. That's how i missed on the numbered book. Really frustrating
The Outside blog was two years ago already??
Dang the signed leatherbound went quick, i was refreshing the store as it ticked over to time and there was a store lag, then by the time i got into the check out screen 4 minutes later it was gone😢
Good luck yall!
What’s going on with isles of emberdark?
I'm calling that it's the Addam's family costume.
or Adolin and Shalan
I haven't opened any of my Year of Sanderson boxes yet! Debating whether to or not...
Anyone know if Brandon plans on releasing Lux (Reckoners book 4) on at least epub format? I understand the love for audio books but with my type of reading methodology having the ability to read instead of listening to a book is much preferrable.
Am I the only one getting burnout from all the merch being pumped out? From kickstarters to boardgames to leatherbounds and all sorts of bundles, it's like a non-stop product machine
signed and numbered copies took about 5 min to sell out completely!!
Am I correct in guessing Dalinar and Navani?
No backerkit update?
I can’t check out :( It’s not doing anything. I’m sure it’s because we are all ordering at the same time but I’m worried I wont be able to get the leather bounds.
**Success…Hoooray 🎉❤ Sooo Excited.
Happy it worked out! 🎉
I so hope theyre Moticia and Gomez
When is the bridge 4 beanie coming to the store? I need one!
Metroid item acquisition!
Does anyone have a link to what the Mugs look like? I'm just finding photo's of a box with the Order Symbol on the outside
Please please please have your sizes in inches as well as centimeters… Having to flip back-and-forth to a conversion Calc, it takes a lot of time, and I worry about my items being sold out while I'm trying to figure out what size I need
Dalinar and Navani for the costumes?
Predicting Fred and Wilma as their couple costume.
QQ: Are you expecting to re-stock PIN SERIES 1, in the near future?
I already replied to the top comment, but I wanted to make a new comment saying I also had a numbered edition in my cart within the first few seconds of release, and could not load the checkout page. Dragonsteel, I love you all either way, but if you could help us out like Brandon is saying might be possible, I would cherish my numbered edition like a Kandra with the Bands of Mourning themselves for all time. Stay rusting wonderful ❤
anyone know what the dimension of the way of kings playmat is? I might like one for my TCG collection but i need to know its size! (would be good to add that to the description on the site)
The signed one is not sold out yet. I just bought one.
Does anyone know if the new swag and apparel items will be available to buy after the light day sale ends?
I wanted to get the regular signed leatherbound for my sis but it literally wouldn’t let me check out, even the minute sales opened…
They are still in stock, just keep pushing the check out button
@@mendelmarozov888 it finally worked when I added an additional item to my cart
does anyone know if he’s starting mistborn e3 or elantris 2 first and when he’s starting ?
That release was about as bad as the last Xbox in PlayStation release. can’t compete with bots. I was there a minute early hit on time got it in my cart and then everything froze up on three different browsers and could not get through.
I love it but what is bro wearing? xD
Checkout was nervewracking-the "purchase" button didn't appear to be working on the first 1000 clicks. But I managed to get a signed/numbered Bands of Morning leatherbound. Looking forward to it!
Does anybody know the fabric composition of the holiday sweaters please?