Cross-training your employees won't work without this ONE thing...

To effectively cross-train, make time for regular practice of all processes rather than just hoping your team remembers a process when it matters most.
Crossing your fingers shouldn't be your main tool for cross-training. 😉
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[@Grubnar]

This ... this actually makes a lot of sense!
Reminds me of my old job, when I was in a position where I had to perform a specialized task every 3rd week.
But that meant if I got sick, or was unavailable for some reason, there were always TWO other men who had the training to do it.
I just took it for granted, but now I see it was a clever set-up.

[@LaylaPomper]

You’re the first person I’ve heard who’s had this experience early on, but I’m so glad to hear it.
Making it common practice would save a lot of headache!