Denise Burrell, Influencing Difficult People

Difficult people have learned that their approach helps them get their way. It seems that this small number of difficult people causes most of the stress in our lives, robbing us of our productivity and satisfaction. Our usual responses only seem to make it worse. In this interactive workshop, participants will develop the skills and responses needed to deal with these patterns more effectively and productively.
This week, ECAA is offering two workshops aimed at helping you deal more effectively with difficult people.
They'll be taught by Denise Burrell. Denise is co-founder of The Performance Group OE Inc. She is a natural leader and an engaging teacher, speaker, facilitator, and trainer. Denise is committed to enhancing the development of individuals, teams, and organizations through coaching, leadership training, and team support and interventions.