Wells Fargo: A Culture of Corruption - A Case Study for Entrepreneurs
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- Опубликовано: 28 июл 2024
- Subscribe to Valuetainment: bit.ly/2aPEwD4 Wells Fargo Case Study for Entrepreneurs- The Biz Doc, Tom Ellsworth dives into case study #6 with a lesson on running sales incentive programs without control. This lesson is derived from Wells Fargo an American international banking and financial services holding company that was fined over $185 million for abusing its customers. Come see what happened!
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About Tom Ellsworth: THOMAS N. ELLSWORTH, is an experienced CEO / COO and entrepreneur. He has been disrupting industries and driving consumer shifts through Venture-backed companies in technology, software, publishing and mobile that have generated exits totaling over $1B. Watch the interview with Patrick Bet-David: • The Man Who Sold 4 Com...
Connect with Tom: / thomasellsworth
About Wells Fargo: Wells Fargo & Company is an American international banking and financial services holding company headquartered in San Francisco, CA USA.
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My anecdotal story from working at Wells Fargo back in the day is that we didn't care about the reward. The bonus was negligible. We were trying to avoid the stick. You would get fired eventually for under-performing. If your branch under-performed then the managers were fired. All it did was create an environment where nobody cared how you got your numbers.
since te 90's
As a former Wells Fargo employee for 37 years, I can tell you that you are absolutely correct. We used to have sales conference calls with the district manager every single night (sometimes more throughout the day) where we would have to state our sales for the day. If numbers were not met you were belittled and humiliated on the call. It was horrible. We were a very small branch in a town of 1,500 people. Where were supposed to get new checking accounts from? I'm so glad I retired.
P.S. By the way, when I retired at the end of 2017, they announced the closure of my branch the NEXT WEEK.. Needless to say I missed out on a severance package. BASTARDS!!! That shows just how much they valued a loyal employee.
OUCH!
These case studies are like bed time stories for entrepreneurs. How do we make sure our banks are not doing this to us?
- Be aware and vigilant. I wished I had asked more questions starting with HOW they gave me a complimentary visa! - Tom
Thanks Tom.
I had a family member work there. He didn’t care about the bonus. He was just trying to save his neck. He never opened up accounts for people without their knowledge. But he did open up accounts for his mom, dad, sister, wife, and every single family member he could think. Probably his cat too 😂. He opened one up for me and said that I can close it in a couple of months or whatever, he just needed to meet his quota and he was down and was always stressed out about that darn quota he had to meet.
I used to work for Wells Fargo. And this is all true, we used to get pressured to meet or quota every month. Management looks down on you until you meet your numbers. I was in the mortgage market and when all this was happening we all found out through social media.. they never sat down with us to explain what was going on. I was there when the CEO resigned. Customers were highly angry and we understood but never got coaching on how to handle this scandal. It was very embarrassing . Everything that has been said about this bank is absolutly true.
Tom, the valuetainment team should do a case study on PHP Agency. It would be nice to see how a young successful company started and grew its company culture. Thanks for the content.
Great idea!
Would rather learn from the bigger companies
I have experienced this in the place I used to work. Those audits and controls are 100% required.
Case studies are the most valuable and appreciated !
Thank you! - Tom
I absolutely love this segment ''case study'', very informative.
+Freedom Tech.Just Fix it. Thanks! See you every Friday with a new case study. - Tom
these are quickly becoming my favorite videos from Valuetainment.. always leave with more knowledge. thanks biz doc!
Thank YOU for such a kind comment. I think everything here is great! - Tom
Always look forward to watching your videos thanks Tom , Patrick , Mario , Paul and the team 👍🏻
Thank you - have a great holiday and Happy New Year! - Tom
Thanks Tom, I seriously appreciate the lesson.
I seriously appreciate that you are watching! - Tom
So interesting. Some times we're not aware of so much things that are happening. Thank you for such inyeresting material.
Thanks! Be vigilant and don't ever let them off the hook! - Tom
That's exactly what I,ve been against for years. Once you teach your first employee to lie and do anything to sell, your doomed. Nice Lotus shirt by the way. Thanks again for these cases Tom.
+cesar malabrigo mujica - you are exactly correct. Once the first employee is taught that the culture is one of deception, the whole thing crumbles. - Tom
I love the case studies. I always Wait for it.
Thank you - glad to serve you in this way - Tom
Another great case study, THANK YOU. Amazing how "trust and verify" is still difficult for many Leaders as we don't want to insult people. You made a great case for why these controls and audits should be a bedrock of all of our companies, big or small. Thank you and Merry Christmas.
+Hickory Homes - you are spot on. Appreciate that you took the time to leave a comment that reinforces a very critical point. - Tom
I LOVE this series of videos. Awesome content.
Thank you for watching! We love ALL our viewers and subscribers! - Tom
Tom, you inspire me! Great stuff. Within the last 3 weeks I saw minimum 10 of your case studies. I recommended this channel to some friends...
Ohhhh Tom you legend i can't wait for friday to hurry up great content once again from the team at VALUETAINMENT!!!
We want you to be a legend! - Tom
Love Tom's delivery!!
+BestyouPRO I love that you're watching! Have a happy new year - Tom
Great breakdown on Wells Fargo...I really enjoy your explanations.
great study Tom !! Thank you once again
Thank you for the value.
I love how you present the Case studies Tom. Thank you.
Thank you - I do my best! - Tom
I really enjoyed this case study, especially since this was recent and made public in our media. Awesome job Tom 💪
Thank you so much! It was a fun Case Study - but a topic that really upset me because of how they manipulated customers and how they treated their employees and threw 5300 under the bus. Disgusting! - Tom
I love these case studies! It's so informative and I feel like I'm absorbing so much. These videos definitely add value to the college education I'm currently getting. Thanks guys.
+ChrisGT - thank you very much. Personally I think I can put up a whole set of videos and give you more than a college education. ;) - Tom
What a wonderful video!! I appreciate you guys' efforts. Thanks
+Yoon Namgung thank you, see you every Friday with a new case study. - Tom
Very informative... Lesson learnt...
You nailed it...gave them ten years...I could tell you more stories...thanks for another great segment!
+MN Dog Lover TV - thank you very much for that. It's a sad story and I'm sorry to hear that you went through it for 10 years. Hopefully you're somewhere else or maybe even starting something on your own! - Tom
This happens alot in small companies, Like A/C , Roofing, Window, ect. They last around 10 years, then people finally figure out that they are a scam. They close up shop, and start again under a different name. In a way they are more dangerous then larger companies doing the same thing. Wells Fargo has to work under laws of banking. Smaller companies have no such laws.
Amazing content!!! Thank you Valuetainment!!!
+Andrew Couto thanks - Tom
Loving these videos! Keep'em coming Biz Doc ;)
Yes I will! Thank you for that - Tom
Love this segment
Hi Tom...It was articulated in an awesome manner...great case study again with lessons to learn. Thanks for sharing....
And I'm a fan now 😀
Thank you sir - we welcome fans and my goal is to... wait for it... leave you better than I found you! - Tom
Thanks tom, can always count on you to bring golden content! Really appreciating this channel, been binge-watching the past few days! :-)
love these case studies never stop
See you every Friday - Tom
Wow. Very interesting case. Keep it up.
Great lesson for evey CEO! I heard about this on the news but now I understand what happened. Tom, your case studies have been teaching me great business lessons and things never to do in my business. Thank you for creating such great contents. I am always looking forward to your next case study.
+Shiri Prasad - I appreciate you confirming that I have been reaching my goal of helping people learn more so they can use it in their own businesses. Thank you very much for watching and thank you very very much for leaving that nice comment. - Tom
Whenever I start wondering astray on youtube, I immediately start diving back into this channel to realign. Thanks for the valuable and entertaining content.
+Austin Watson thank you! That is why we are here. - Tom
Good lesson and good message to bring the thought of alertness back to the front of the mind.
+T Mack i'm glad it helped you. - Tom
learning a lot from all these stories great content very valuable to me and everyone ,thank you so much.
+luis rojas thank you very much. - Tom
AWESOME VIDEO! THANK YOU.
Thank YOU for watching! - Tom
Thank you.
I used to work at Wells Fargo - you’re 100% right it was cultural, company wide
The BizDoc Tom back at it again with a Masterstroke!!
+Anuroop Kumar thank you very much for that. I appreciate the support. - Tom
awesome video man, I will never forget this
+cleber silva thanks - Tom
like it very much , very informative , tq for doing case study on failed business,
+karttick rajan - glad you got something out of it. - Tom
my girlfriend worked for them 2007-2009 and quit because of the constant pressure to get sales! She did not apply for a sales job, but was forced to do just that in a town of less than 20k. I would always get angry when she would talk about all the harassment and threats if a certain number was not reached. I would always say this can not be legal!!! HERE IS SOMETHING I NEVER HEAR TALKED ABOUT! They used to offer employee loans against their paycheck and i cant remember the % but it was really high. So well over half of the employees at that branch were always in the whole when payday came around! Once again i was screaming this cant be legal it was such a scam! Im beyond happy to see they got what was coming to them, except those big wigs still are sitting rich and pretty with all they made for doing nothing but shake down their own employees. Awesome video!!!
Tom - I love the video. You're very well studied. Thanks for bringing so much value to Valuetainment.
Pat - Could you make a video about how relatively new entrepreneurs should process and think about spending time away from family (specifically their kids)? Of course we all know that it is a sacrifice that needs to be made, but I want to know how you personally processed it in your earlier years and how you process it today.
Most of my friends who have kids still work in corporate america and don't understand not seeing your child til after 9pm Mon-Sat.
Thanks!
Hello sir! I appreciate the comment! - Tom
AMAZING! Love this channel. Love the insights and the simple explanations. Could there possibly be one on the rise of PayPal?
Several years ago I had to go to court in order to be granted guardian of my fifty year old sister. She was fully disabled. She said she had an account with Wells Fargo, and when I presented the bank with all pertinent documents they absolutely would NOT allow me access to her account. Wells Fargo was determined to keep that money and keep that account active. Criminals.
ryvr madduck Having worked for Wells Fargo back in the day and several other banks since then, just wanted to say that in your case it is not a criminal situation. Wells Fargo was (and often is) being over protective of the account to limit the liability. Whether an account is opened or closed makes little difference to a bank of it is not used, in fact it is better for the bank to close an inactive account. Risking legal issues if a person is improperly given access to an account is a very big deal with huge fines attached. So in your situation the cons of giving you access when you might not have proper authority far out weighed the pros of making the account usable again.
With proper documentation, they should have helped you, but they had little reason to do so and legit reasons not to. With a guardian situation there is a wide gray area. WF is (ironically) extremely careful with legal issues regarding account access and demanding a court order is within their rights.
Frustrating but not criminal.
I have read (WSJ) many banks do not cooperate with a guardians. Ironically, there too much fraud from the customer side as it truly is a grey zone. The WSJ recommended filling out the banks own paperwork concerning power of attorneys etc. (not a generic POA/Guardian document) with the account holder prior to any emergency as part of one's estate planning.
That tree roots paraphrase near the end was spot on! Keep up the good work.
+jettcallardiboss - thank you for that! - Tom
great stuff on these case studies
+Ralph Piñon - thank you sir. - Tom
Your content is awesome. Thank you for breaking down this issue for us in a clear and concise manner. Please do Volkswagen or Chipotle in the future.
+Landon Chan - those are great suggestions. Thanks! - Tom
thanks . so much..
You are welcome! - Tom
awesome and insightful
+Da ham - thank you - Tom
this needs UPDATING
informative. the culture of deceit and corruption grew roots and become the tree
i love the case studies
+Ali Yasin - I am glad you like them. See you every Friday with a new one. - Tom
Good Morning Tom,
I am ready with my Note Pad
I love it - and won't let you down! - Tom
Love the case studies. Thank you! This specific case study reminds me of Child Support Attorney General Office /Staff ripoff most non constodial parents. Custodial parent will say she pays $400 a month for medical insurance and believes her without asking for proof and then non custodial parent calls to see if child is insured and guess what the child doesn't even have medical insurance. Making the monthly child support payment of $1,200. I seen it done to most of the men in court when I sat in to observe. It's ridiculous! And all because the state matches the money!! It be good if ya did a case study on that.
I patiently wait every Friday for the Case study series. I love love this series. Valuentertainmant best channel on RUclips. great job team. P.S I wonder how many of those racing shirts Tom has left 😂😂 . Signature look
+Jonathan Thomas - thank you very much for watching. It's deeply humbling to hear that people are actually waiting every Friday for the case study. As for my racing shirts, to keep counting and tell me when you see me wear the same one twice. :) - Tom
VALUETAINMENT Tom that's a deal. Once again keep up the outstanding work.
This video saved my collage essay thank you so much
hi Tom, kindly make a case study on Avon, I really appreaciate you works, Im starting a business soon, been preparing for it for the last two years, thank you.
As a professional Salesman. Sales manager, and owner of an ISO Independent sales organization. I don't believe it is good to distance yourself from your sales people. I am constantly dealing with competitors working to recruit my sales people. One part of my strategy is to treat my people like family. I can't do that while keeping a wedge of distrust between myself and them. I have many options to verify all sales by everyone as part of our sales process. We set up Merchants with a credit card processing account. We send a start up packet to every customer when they are approved. With a copy of the paperwork the sales rep submitted. We call the merchant and review the information we sent them including the agreement they signed. It is part of our customer service as far as anyone is concerned. Yes we have had to terminate a few bad sales people who lied to one of our customers.
first comment!! yes...This shows how much I am waiting for these video's
Thank you for being first! DOUBLE THANK YOU for watching! - Tom
This guy is great
+Alejandro Arzate thank you for that, I am humbled. - Tom
I would agree being a former Wells Fargo Home Mortgage employee and an inventor.
Sales incentives or performance that live without audits to ensure rules are not bent out of temptation is a recipe for disaster. A culture of accepting "end justifies the means" will eventually reach the top - and for an entrepreneur - that's you and your hard work to build your company.
I bet your the king of the dad jokes.
I am currently doing my MBA and taking corporate finance class. I had to write a paper on finance and ethics, so I choose to write on Wells Fargo scandal. It makes me happy the majority of the content was very similar to yours, and I focused on the question Why as well. I feel like sending my paper to you for review.
+Faiz Khan - i'd love to take a look at it. Thank you for sharing that. - Tom
Would love to watch new vids!
Integrative. Great topic to discuss.
+UNASHAMEDIMAGING thanks. - Tom
I tried telling my girlfriend about how corrupt WF is for years now, yet she still banks with them zzz. Thanks again for these case studies Tom and Valuetainment. Great stuff.
Always good.
Thanks! - Tom
Great episode! Can you guys do one about John Legere of T-Mobile. From what I read T-Mobile was last place in the mobile carrier business until he stepped in and shook things around
+Jorge Vergara - I think there is definitely a case study on leadership in there somewhere. - Tom
Great Video! However, which bank would you suggest that StartUp entrepreneurs do business with?
In Dallas I like Legacy Texas - a super regional with an incredible attitude about service. - Tom
This had been going on since back in 2010 at least. I know people who closed out accounts with Wells Fargo only to find 3-4 accounts they never opened.
In the 1990's, I was hearing how "Wells Fargone" was holding military direct deposits, to create penalties on their auto withdrawals...
!(: GREAT VIDEO and Channel :)!
I've heard stories about tellers working at bank branches (Not WF) that would monitor the activity of customers accounts, and then withdraw the money (into their pocket, tax free) from accounts that hadn't had any activity in x amount of time, prior to them closing the account. I can only image what goes on in that industry considering the size of it, theres obviously not enough oversight taking place aimed at protecting the consumer. I hear your story about the fees on a CC you never used or requested, really makes me wonder how many billions banks have stolen from people, in addition to the billions they rake in from their over priced services. And then theres the old boys that still got their bonuses when everyone else was losing their shirts in the financial crisis...
My goodness Tom, if could afford a small couching time from you i would do it in a heart beat, so simple but yet so much VALUE on each one of your case studies, cheers !!
PD. If you ever come to Mx i would gladly get you some good ol' Tequila.
great lessons here, Tom.... would love for you to analyze Marvel! They seem to be the GOLD standard in film right now. (Both with film critics and financial gains.) Not to mention, DC Comics has yet to find a way to get to their level.
+joshuaogaldez - it is certainly interesting - Marvel is so far ahead of DC comics. Maybe it's the franchises that Marvel had or maybe it was Stan Lee? Either way it would be a very interesting case study. - Tom
So Wells Fargo is off the list. What Bank do you guys recommend?
Great case! Will you do a video on Valeant?
+RockerRider - that is an interesting suggestion. What makes that something you'd like to see me cover?
Just thought, the viewers may be interested in learing about the ethical and business implications of Valeant's acquisition and pricing strategies and how so many blue-chip investors got blinded and saw nothing but the company's earnings and sales growth.
As a car salesman for 15 years I can tell you that car dealerships have more regulation than these banks. We work on 100% commission and bonuses. I have never worked at a dealership that I would want to play shenanigans to get extra bonuses because I wouldn't want them to do away with those programs. Most dealerships pay us very fairly so there is no need to be a thief.
Can you please tell me how tone from the top connected with this scandal
I hear constant complaints about chase bank these days, people losing money in their accounts, and the bank taking a month or two just to close the account.
+Thomas Burgess - ugh... I sincerely hope it's not a similar situation of abusing customers. Thank you for taking the time to leave a comment. - Tom
Mr. Tom can you please do a case study on Jet Airways.
You should do a case on Martin skhreli
my 3rd video for case studies done
Great presentation, your shirt looks dope, whoever designed the thumbnail did a great job. I have a question - Life after a scandal, can a CEO who has been fired due to a scandal ever recover his reputation and perhaps ever get a CEO title again with a respected company or is he marked for life and blackballed? And would you work with him? Thanks
+STIKKAR - really tough question. In the case of Wells Fargo I think I would stay away from a guy who for 10 years was presiding over a company doing this kind of stuff. There have been cases of CEOs getting fired and getting new jobs elsewhere, but it's rare and when you have a flame out as a CEO it's usually crushing to your career. - Tom
The CEO & the executives; ran the bank like the mafia, ran Vegas casinos.
Can you do a case study on vitol
This reminds me of couple months ago when I was at the Wells Fargo branch to replace my lost debt card and bank manager pulled up my record and told me that I had a credit card which I have never opened with Wells Fargo. So I asked to close it. I guess I was one of the many victims.
This guy is almost as handsome as Paul Powers! Tom is a great asset to PHP!
The ends always justify the means, but they don't justify "any" means.
Tom, great Video! Love all your content! Just one question, sorry it's a little off topic, but why do you always wear a t-shirt representing several brands on it?
Greetings from Germany! Happy X-mas to everybody!
don demba those are formula 1 tops. Must be a racing fan.
+Mark Ramrattan you are correct, these are F1 shirts and many of them I got from the team itself. Count them and tell me when you finally seen me wear the same one twice. :) - Tom
VALUETAINMENT I think the racing tops are awesome. They make you stand out. You do a great job Tom. I really enjoy your content!
Can we have a case study on Uber since it has such exponential growth!
yess
+KALPESH Bhalekar - That is a very interesting suggestion and there are a couple angles that we could take. They keep innovating over and over and over again. Look at what just happened to them with self driving cars in California. - Tom
+VALUETAINMENT tom you just made my Christmas by replying! :)
I have to review my bank to see if any funny business is happening. but anyways a very informative vid
I once received a credit card from Virgin Money which I never asked for, with a $35,000 limit on it. As I knew I was going to live abroad anyway, I thought I'd punish them by maxing the card out, and then emigrated to a foreign country (where I intended to live anyway, well before I got this card) where my country did not have an extradition treaty with my new country :)