Your call is SO important to us!
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- Опубликовано: 28 авг 2024
- Based on true events...
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SO TRUE!!!!! And to make matters worse, a company I work for, takes the phone number OFF the website when they can’t handle the levels of complaints! Argghhhh!!!!!
Seriously!?! That’s mental...but very very clever... 🤔😉😂
@@christinavuyk7875 Luckily we’re not a large company but some of the tactics used are pretty shameful. Our values have gone from “over 70 years of technical experience” to “we’ll process returns quickly” (because we lost all the experienced staff). I’m not staying if I can help it either.
You aren't Aviva are you? So many websites hide any useful information like just a plain email address that might be answered would be almost a relief. Still, by the time various companies get 'cancelled' due to Brexit, things can only get worse. I've even been 'blacklisted' by the Samaritans over escalation of issues caused by UK solicitors who have also blocked me, having stolen £150,000
This. Everywhere and all the time.
Nearly wet myself laughing at this, although really it's no laughing matter. Companies are SO available when they want your custom or money but no where to be seen when you have a complaint or a problem.
CORRECT! Which is why when asked for the nature of my call I always ‘press 1 for new business’
Works a treat
@@andunabu3238 Yup. Done that a few times myself. Or occasionally, when you get a series of selections, pressing # can get you straight to a call handler.
Hello.
Press 1 if you wish to give us money
We have 1000 people waiting to take your call
Press 2 if you wish to leave positive feedback.
We have 500 people waiting to take your call.
For anything else use our website where you also buy things and praise us
In the unlikely event it's neither of those press 3 where Gary or his mate will eventually pick up the phone, if you aren't cut off before then.
"You wouldn't believe the volume. We're talking gallons."
🤣🤣🤣
fr 😂
😁😁😁😄😄😄😄😄😄🤣🤣🤣🤣🤣😂😂😂😂😂🤣🤣🤣🤣🤣
Well played sir, well played.
Excellent & so accurate. Had this with my energy supplier for the last 9 months ( webchat only works if there is an R in the month and the date is a prime number) & last week with HMRC, the cut me off after 25 minutes as they were too busy (website no good for the problem I have).
Thanks for the Sunday smile
To real almost get flash backs
Extremely true. Even online chat functions have queues now - they just need to improve the bloody services
I find bad companies hide the telephone numbers now. Some even hide the chat option, relying on either email or the web - such terrible service.
As I always say, if they really did care about my call, they would hire more staff for the phones. You were spot on about the unusually high number of calls for years...
Thank you for holding whilst we arrange your ten pound refund, you are number 32 in the queue.
Calls are charged at 42p per minute and we will be with you within the hour.
Nice One Matt.
Not sure where satire started and reality ended with this one.
Thanks
Realizing lost cause. Have engaged Real Person I finally spoke with. Turning conversation local, "Took your product back to your shop on Bloggs Street, you know the one, right next to the Police Station. Brian served me, he's the Manager, do you know him.... etc, etc, Eventually, they tell you they are in another Country on another Continent, or (rather unlikely), another English town the other end of the country from you. When you ask them why they are helping you when they don't even live in your town etc etc. Their replies can be priceless. It's pointless, silly, expensive, not the fault of the person speaking to you etc, etc. But you have already lost. The alternative is ending up like Matt and incredibly stressed, knowing full well they are just taking the piss. I would say only about 5% of the very polite calls I have ever made have been met with a nice person who actually helped and it was a pleasure to work with them. I hardly ever bother but I am very old so over the years I have made a few attempts, eve so, not very many. Nowadays they really don't care one jot, and so many I have embarrassingly and with many apologies have not even been able to understand. They really do not care. I never buy again and always counsel against to anyone thinking of purchasing. It's not much I can do but it might help someone not to get stroked by these ratbags. What are they doing to us? Why?
Brilliant! I lost the rag with my bank recently. I got this automated quote ‘please bear with us at this difficult time…’ I thought, eh? What bloody difficult time?! Has someone in your office died? Is there an outbreak of swine flu among bankers🐷🐖? Hire more staff you clowns! 🤪🤣
Exactly
Friend of mine had a problem with her mobile bill, she was on hold with musak for 4 hours. When somebody finally answered she reach for the phone and inadvertently cancelled the call. Lot's of swearing unbecoming a lady !
The announcement is absolutely accurate. The call is very important, while the answering of said call is bottom of the priority list.
Telling customers to try the website: especially helpful if one needs phone assistance to configure one's new router 😂 in order to be able to go online.
Greetings from Bavaria
(As a programmer I don't need such help but it's the nightmare scenario one hears or reads about)
Used to be one but age helping I'm not up to it anymore , the nightmare is real for elderly people their fear of the internet biting them is totally justified because it does and it's getting worse by the day .
Or to tell your Internet "Service" Provider that your internet isn't working.
I had a similar issue and after an hour on the phone and the guy hadn't a clue how to help, I eventually figured out the driver for the router had uninstalled itself somehow. It happened a few more times, was glad to move on to a slightly better service.
This is how they have pushed people into debt...
Add Vivaldi's Four Seasons and the message, ''Your call is being recorded for and purposes'' and it's hell as we know it.
That still gives me DWP flashbacks...
I think we have all been there in this super connected world we live in..
"You are indifferent to the fact that I've had to listen to Mull of Kintyre seven times!" - Rowan Atkinson, The Thin Blue Line, 1995. Nothing changes!
Love it…..
I was asked by a project manager to check his calling handling system and give feedback.
I said that it was OK but slow and asked how much it was costing the company to develop and install the system to which the answer was £1.5 million. He was quite upset when I said that the organisation would have been able to employ a dozen extra call handlers for 5 years for that money and they would handle about 3 times the number of calls.
😂😂😂
I recognize that level of FFS! You're with Virgin Media too aren't ya Matt
it could be almost ANY company tbh
@@skyblazeeterno True enough
The length of those queues is also exacerbated by the fact that there is one transaction that is so complex that it cannot be conducted online or via a chatbot, and where human intervention is essential: cancelling your service at the end of the contract.
I phoned a company last week and they had eight different choices, each with 2 to 3 options at each point before you even got the department you wanted!
Utter madness...
And whichever option you choose at level 7 ends the call?
@@realhorrorshow8547 🤣
"Your call is really important to us which is why we don't employ enough people to deal with your enquiries!"
@@paulharrion3398 I really had one like that. After going through numerous stages a robot voice started to read out the code for an error message. Not the message itself, the HTML code for it. I sat bewildered for several minutes listening to a website describe itself to me over the phone. The most spectacular mis-communication of my life.
A Very Important Call (aka Please Wait for the next Available Agent)
Your call is very important to us
That's why we put you in a queue
You'll only have to wait an hour
You're number fifty-two
But there's no point being impatient
That would be very rude
Besides which there's repetitious,
Muzak to improve your mood
And when at last you make it
Through to a representative
The agent may inform you
That they must be tentative
Their script doesn't have the answer
So they'll just "pop you on hold"
While they ask their manager
About the goods that you've been sold
But alas it would appear
You picked the wrong menu choice
But have no fear, they'll transfer you
At that you can rejoice
Until the sad truth dawns on you
As you suddenly realise then
They've put you back into the queue
So you can start again
But at least you’re on the right track
So you decide you will not scoff
Soon finally you'll be answered
But just before that - you're cut off
written 27/08/2021 (while waiting for the next available agent)
😁😁😁😁😄😄😄😄😄😄😄
Ever try getting a NI number. Exactly like this. Gave up after 3 days trying.
Spectacular. 🙂 I just spent 2 mins listening to something we all hate. That's the mark of a genius.
Absolutely great life study comedy, 😂😂
Brilliant and painfully accurate.
Think we have all been there! Hilarious Matt.
One time while recording the greeting for a tech support hotline we just couldn't stop laughing. The result was: [ringing] [hysterical laughter] Your call is very important to us [music]. Thankfully nobody called in the 2 minutes while that was live.
I would have thought youd just have a message saying "Have you tried turning it off and then on again"
@@skyblazeeterno No that's what we say when we answer the phone. 😅
Laughing so much it hurts! The DVLA just says we are busy & hangs up on you!
Keep it up Matt
That is hillarious. Thank you. When they tease you by cuttinh the hold music to tell you they are still not answering your call is what gets me 😄
The consistently high quality of your videos is amazing.
I had this trying to find an NHS dentist, for urgent treatment, in London just a few weeks ago.
One number actually had the "your call is important to us...." msg. :facepalm:
Another only did online registration.
Another was a call centre in India !!
you have forgotten your e-mail password? No problem, just answer your security question. What was the name of your firtst pet? xxxx --- Great!, We send you the link for your new password to your e-mail account 🤣😂🤣😂
Is incredibly true... And those company's just don't care..
So next time you try to call any company, call the number for start an account or buy a product, those ones are NEVER BUSY
You forgot when they just cut the call after you've been on hold for 40 minutes
This is now just a phatic utterance like 'How are you?'.
They'll cold-call you a million times a day, then, the moment you sign up to their service they go ex-directory.
Love the video. 👍
The only thing you left out of this skit, which is now welded solidly into 21st century company culture, is an automated callback feature 1 minute after the service call saying:
"We at Acme value your custom so please could you take a few moments to answer this brief automated survey on the service you received from us today.
Question 1: On a scale of 1 to 10 how satisfied were you ...
.
.
.
Question 86: If you answered below 5 on Question 85, please now state how we could improve the quality of our automated voice bot that answered your call.
Thanks for taking the time to complete this short 1 hour questionnaire. Your answers have all been logged automatically on our system where they will form a data point on some mind-numbingly boring middle-manager PowerPoint presentation informing upper management that everyone hates our service so that they can promptly sack the remaining customer-service staff and then pay themselves the necessary bonuses for making such tough decisions based on hard-core survey data.
How was your delivery?
ruclips.net/video/_jKlg-ItPpQ/видео.html
@@MattGreenComedywell done. I see you have already observed this insanity. The art of the good comedian is being very observant. At least this crazy century gives you lots of material to parody.
Those facial expressions speak a 1000 words
Spot on!
Achingly and excruciatingly funny. Literally!
That's my doctor's surgery 🤣🤣 for appointment to see if I can get in
Like all modern business behaviour, rational with the illusion of customer care.
So true, the company I worked for used to milk their call centre agents to just be faster, and wouldn't ever hire more staff because that's expensive
They expect you to give up and pay. They’re in for a shock 😂💋
The other one is when you call an NHS number and get the opening gambit “Due to COVID we are experiencing unusually high volumes of calls…”. I know that COVID hasn’t gone away, despite what the government would have us think, but are there still constant and unusually high call volumes about it?
This happens everytime you try to call any company or goverment department! 100% accurate! SSE on average are 45/60minutes just to get through....
' We're busy being unhelpful to other customers '
Fantastic!
Miraculously the sales lines are always well staffed
This sounds like me trying to call DVLA a couple of months back. First they literally make it almost impossible to find the number, next you have to try about 20 times just not to get the "busy" tone, once you finally get through you have to navigate an automatic answering machine which you WILL fail to navigate successfully for the first couple of tries, so go back to point 2 and do it all over again.... Finally, after about 40-60 minutes or so, you're very kindly and professionally told by a gentleman with s Scottish accent that due to the high workload your driving licence exchange will take about 8-12 weeks.
I already forgot that I could drive by the time I finally received it.
I'm not a historian, but it would be interesting to know how this world beating system compares to that of the Soviet Union bureaucracy in the mid 70s.
Well they sure know how to take advantage of it if one believes the number of scammers based in the ex soviet union .
🤣🤣🤣🤣🤣 right on the money
Still hasn't got the passport 😭
Absolutely spot on...keep em coming Matt.
Abandon hope all ye who enter here.
Yes, it happens the same in Italy: Abbandonate ogni speranza oh voi che entrate... 🦦🐅🐆☎️📟
@@laurapavone3513
Through me is the way to the city of woe.
Through me is the way to sorrow eternal.
Through me is the way to the lost below. Justice moved my architect supernal.
I was constructed by divine power,
supreme wisdom, and love primordial.
Before me no created things were.
Save those eternal, and eternal I abide.
Abandon all hope, you who enter.
Dante Alighieri, Inferno
🌷
The words are funny, but your countenance just adds "the cherry on the cake".
Absolute genius, especially the “… and have been for several years now” bit… the bit that’s missing is the bit where the call gets answered and then immediately cut off and you have to start all over again 😅
Really enjoyed the video, thank you.
Turns out The Stanley Parable was all about Stanley working in a call center, but the phone system was mysteriously down, and all his colleagues had vanished...
Omg this is so good, the website thing REALLY pisses me off, they never have the thing you need to on the website but are constantly sign posting to it ...like yes we go to the chuffing website we able too!!!
Yep, I'm often shouting at the recorded message that obviously I'm only enduring the phone queue because the thing I need to do can't be done on the website!
The amount of hours in my life I have spent doing this exact shit!!!!
We have all been overestimating Technology as a whole.
Lol..yep so frustrating.
Well done !!!!!! It happens everywhere. I am personally sick of it to the back teeth.
And when you get through, there will be someone talking to you from India.
No words.. just😂😂😂😂
Jist Braw, if a little too painfully close to my last 3 weeks experiences whilst moving home
Hilariously funny and so true
ultimately companies would rather employ a group of 10 people rushed off their feet all day every single day slowly being ground down so you get inevitable sick leave and people just walking out of the job than 15 people and have a nicely paced comfortable and perhaps enjoyable workplace. Employees are just sh-t upon with employers expecting far too much for far too little
All too true, sadly.
Yes,Yes,Yes.... I will wait but why Iam I charged for thier greed!
Been there, done that! EMPLOY MORE CALL CENTRE OPERATIVES. Government, local council ALL DEPARTMENTS, Retail companies, energy suppliers, and disability companies who should know beetter.
Too true
I normally tuts and start cursing down the phone when it happens to me.
LOL wonderful
Omg mr green…. Your the best ❤❤❤❤
Been there, got the tee shirt.
I burned all my monthly credit recently. She had gone on her break and left me hanging. I discovered that Fact after traveling 90 kilometres to their head office. No real Apologies.
I miss the days of local offices.
🇮🇪🇪🇺
Don't forget the loop of music that is half a bar too short and the scratchy click that makes it sound like someone is picking up every ten seconds - I daren't even start on those crisps.
It's called 'Customer Service' or 'Computer Says NO' offering this 'Great Facility' gives them 'Competitive Advantage' thus 'Enabling' them to really show how much they care about you, their 'Customer'. The excellence of this service will persuade you to purchase more of their product, not their competitors product, because you can see how much they really care about you so much more than those awful other people do. You got it spot on sir. Or you could join the movement, "We don't buy your product if you advertise" You would be surprised just how many people have already quietly adopted this tactic. If you subsequently buy something rubbish, never complain (see above), immediately throw it away, never buy it again. Move on, stress free.
Inspired by recent true life events!!!
Hehe. Painfully true.
This vid is so current and probably will be for some years to come
Oliver Twist sees the simplicity of asking for more gruel, his modern, call-centre operative equivalent asks to work from home. Watch out, the Beadle’s about!
Finally get through
"OK let me just put you through to the right department....."
"This number is not recognised please hangup and try again"
I've had a few that will say something like "your wait time is 5 minutes" (or whatever) and then immediately hang up on me.
And if definitely seems to be getting worse.
The convoluted menu options are another gorgian knot to unravel.
Nothing in the lists seem to tie in with what is wanted. Often the sub selections only have a far distance relationship to the heading that brought you there in the first place.
My own theory is that it is no more than a distraction designed to keep you occupied until such times as the harassed telephone staff can actually get to you.
On more than one occassion I would swear the menu selections and numbers changed on my subsequent times around the system.
Had one recently that resulted in me being put through to a young woman who couldn't deal with my problem despite my having selected all the correct options. Five more tries selecting different options each time all ended up with me speaking to the same person.
Well I’m still waiting for a password so I can get on a website for a energy company only been 4days ,so I guess I’ll be back on the phone, what a life 😂
Hi Matt, I love your videos: they are so witty and smart they make me laugh to tears!. I have recently had a similar experience with my GP Surgery: in order to book an appointment they have added more barriers and now you have to fill a Form and only if you are deemed "worthy" yo may get an appointment with your GP, this is (supposedly) an AI program ( although lack any intelligence at all!) called E-CONSULT. It si so badly written, I am sure a 10 year old kid will do better. Anyway can you do a video on E-CONSULT? It is a shame you need to spent 1/2 hr of your time just to fill this stupid form and even when you do you don't get any guarantees you will be able to see a GP at all!
Keep to the good work
The service I get from BT is second to none; every fortnight or so I get a call from someone in their Technical Services Department in India with regard to my internet speed but, although his/her call is very much appreciated, I always seem to be too busy to talk with them.
Such a coincidence, was on hold for 25mins the other day. When I finally got done with the business of the call I told the guy they needed to hire more staff (since he couldn't tell me a time of day when the lines weren't very busy)
Once spent so long on hold the cordless phones battery went flat dealing with an overcharge of £1500 from BT. 9hrs on hold or not getting my problem solved one day 4 hrs the next. But I got my money back. Gits!
I admire your patience but that was one hell of an overcharge
Oh yes been there..got the t shirt
I'll be honest, we only have one guy answering and he is a slow talker 😂
Why humans let companies do this to humans is a mystery. The customer is always right... if he gets to complain to someone.
Too soon Matt, too soon. Trigger warnings for this sort of video please.
My life!
Customer service being an oxymoron, of course.