AM I TOO EXPENSIVE??......CUSTOMER COMPLAINS ABOUT THE PRICE!! | Real World Plumbing Re-Upload
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- Опубликовано: 16 янв 2024
- Real World Plumbing......Am I too expensive??……
This customer seems to think I am so I break down the whole conversation to show just what we are up against sometimes in the trades..
#construction #money #diy 
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Customer tries to tell me how much I should be charging for this job…… this is what happens at times in all trades..
Reuploaded from last year as it’s very relevant
yes thought i watched that one.
Thought I remembered this one, I guessed £200 before you said it.
Probably be £250 now a year later.
Top rant I’m a joiner and had same shit lol
Tell them do it there self don’t want customers like that clever how they know how long it should take yet they are asking you to do it
Obviously they can’t do the job but know how long it will take
Shame they don’t realise they are paying for the knowledge knowing how to do it not the time it takes
Dumb asses
"f**king do it yourself then mrs" 🤣
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I've been in this game since the mid 70's. Now I'm supposed to be retired, but never seem to manage it. Fortunately, most of my customers have grown up with me, they looked after me when I started; so I do the same now as they slowly dissapear. I don't look for work anymore, but still get recommends. It hasn't happened much, but if a potential customer starts questioning or complaining about a quote, without a good reason. I just tell them they need to find someone else, and will not go back under any circumstances. I may be fortunate; but the big difference between when I started plumbing and now. Is that we used to compete for customers; now the customers compete for tradesmen. I think after trying unsuccessfully to get 3 youths interested over the last few years, it will only get worse, and our value will increase. You are still in the right age group to benefit too.
Appriciate the comment buddy
Very good point
I had a very similar situation.
Customer phoned me in the afternoon. As an emergency she wanted me out same day as she tried installing a new basin vanity unit herself. She completely messed it up.
Asked if I could just come and sort the two 15mm pipes and add a couple of isolation valves. Then she would do the rest as the pipes she done was leaking.
I attended a couple hours later around 5-6. Done the job and I only charged a £45 call out that’s all in including the two isolation valves I supplied.
She said she was happy with it but then I received a text when I got home saying that seems a lot of money for 25 mins work and should only be around £15 because another plumber she spoke to said £45 for an hour so she thought she would devide the £45 into the hour 🤷🏻♂️
I said including travel it’s the best part of an hour plus emergency same day call out.
Like £15 really???? £5 fuel plus tax I would of earned about £6-£7.
Ended up with £40
Crazy times mate
FFS!
Please stop trying to justify your prices. If she called out an emergency (same day) plumber, she'd be looking at double that. Plus VAT. I know, I used to do it.
Was she on benefits perhaps? Maybe she was so tight because her budget and finances were also tight?
£45 was very fair for same day call out!
I would just take it that she's out of touch and low on income. Don't take personally. Others might have charged her more! Only a mate would have charged her less!
Very fair quote. Particularly when you factor in getting all the rads working again at the end of the job, including the one that hadn't worked for the last 3 years that the customer claims was working before you arrived.
Thanks mate
That old chestnut... How many times we heard that !!
I had this yesterday mark. Your so right just don’t do it when there like that. Our value is non negotiable because we do things the right way. That was cheap as well 👍🏻
Happens so much mate
Yeah, we've all had them arseholes.
Another great video. She should of got 3 quotes then she would have seen what a great price £200 was 😂
Very true mate
I have just had it for a firm we sub to complaining about the price and wanting us to do the job wrong as its cheaper... They don't have a clue 😂
🤦🏻♂️🤦🏻♂️
Cracks me up! They wouldn’t go to the solicitor when moving house saying they charge to much😤
Exactly that
Or the BMW garage
They actually do ! “I’m about to buy a house for £500k. Can you do the legal work for £499” 😂
@@arvindersamra6241Solicitor's are the biggest con men , I recently sold my 800k house and did the conveyancing my self and it took me less than 4 hours work and it cost under £100 ! I also managed to to get the buyer a significant discount due to the blaitent lies told by their solicitor.
Mint video Mark.
Real world plumbing.
We all hate when we get told how long a job will take us!!!
Trouble is it’s a race to bottom at the minute.
Thanks mate 👍🏼👍🏼
I love these video's because i can relate to it so much and just helps take the edge off day to day plumbing and heating knowing i'm not the only one, also how to deal with the customers. cheers pal, keep them coming. Love the channel.
Thanks buddy
Couldn’t agree more with this video! The minute a customer questions the price, I lose interest. I had a customer beg on her hands and knees for me to knock £50 off a £250 job, last year (full bathroom strip out, keeping the sanitary ware to be refitted)
Sarah learnt a valuable lesson that day!!!
Thanks mate 👍🏼👍🏼
Thanks Mark feel free to rant away we have all been in this situation. 😂😂 The thing that always gets me most is not when they argue about the price because I can’t always break that down for them but when they argue about the time.
I was told the other day to my face that it would only take me an hour to do a radiator job ( it would have taken four hours).
I turned around and started to walk out. When she asked me where I was going, I told her she didn’t need me she obviously knew what she was doing. I wasn’t rude, I just said goodbye and left. I didn’t need the extra work and was doing it as a favour. 😂😂
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I had similar problem many years back, gave a price was accepted done job and then they say "well you were only her 2 hours that's $%&&** per hour I'm not paying that" well you agreed, it was a price you accepted and was willing to pay why should I spend 3 days here so you feel that it cost you "Y" amount per hour??? I said no probs I'll rip the lot out and someone else can come and do job, they paid in the end.
I feel your pain with these people, me, you and others are skilled people and charge accordingly.
I would not go into an Indian,Chinese , Italian resturant order a meal and then haggle at the end that it was too much, that was price on menu so I pay that unless I had issues with meal.
Chancers these lot, be good to know what her job is?? see what she would say if you wanted her services and then knocked down her hourly rate 🤭
Well said buddy
Get this all the time Mark. Suddenly everyone is an expert.
Yep…. Ain’t they just
Get it all the time. Mostly do full bathrooms. People think they can get prices pre lockdown. Wish materials were still that cheap..
So true mate
"...but you did a very similar job for the person who recommended you to me, for around 25% less....
... 4 years ago?"
Inflation is the devaluation of money. You seen the price of copper, brass, plastics? Bought a stash of copper tube 3 years ago. About £4K worth then... I bought 9 1/2 ounces of gold. Has held it's value against devaluation of fiat currency for over a hundred years. I pay tax on copper, tax on income derived and tax when I weigh it in...No purchase or sales tax on the other stuff. No brainer for me.
Completely agree with everything you said mate I even said at the point of you saying how much would you charge, “£200 plus bits” very reasonable!
Customers saying it’s a quick job or that will only take a couple of hours is a massive pet hate of mine and I don’t give them the time of day after that.. I don’t want to know and would rather let someone else do it!
Think it’s great you do these videos… hopefully we can get a lot of the customers to see this so they can understand how they are rubbing trades people up the wrong way!
Keep them coming Mark!!
Thanks Adam 👍🏼👍🏼
Great rant agree with everything you say, i'm a landscaper and cut a lot of hedges and the most said thing is "that didn't take long" what they don't realise is that i have to pay to carry their waste away and pay to dispose it. I hope future customers watch this vid. 👍👍👍
Thanks buddy…… give it a share
Didn’t this happen a couple of years ago mate
Yes mate it’s a reupload, I did say in the title..
However it’s a great video for new people to the channel as it’s so relevant 👍🏼👍🏼
Sorry mate I done the same lol
@@MJTiffPlumbingso im kinda wondering what’s the price of the job worth in 2024?
£250?
yeah I was watching this thinking hasn't this been done before? then I saw its says re upload. in title
Can do with you in billericay….paid £170 to have a rad taken off and capped. Paid by the hour, had already drained the system. Asked for metal caps he used plastic and they failed so had to start all over again. 🤦🏻♂️
Not good buddy
You should try being a decorator! We’re so undervalued.
Know your worth👍🏼👍🏼
Hi Dave, love to watch your channel, very interesting video. One of the main issues here is the method of communication. Firstly may I just add that your quote was In my honest opinion represented great value! maybe a little under priced. I would have been more than happy to accept your quote.
Anyway... besides the point. The trouble with email and texting is its faceless there is no consequence to saying thats too expensive via the written word. Clients does not understand what is involved... (No telling you how to such eggs Dave) but if it was convenient for you to drop by and see the client face to face you may not have had that reaction, in addition you may have seen other work that needed to be done enabling you to increase your quotation. My business is completely different to yours but on occasion I have the same issues. Sometimes small jobs are simply not worth the business.
Thanks Steve 👍🏼👍🏼
As a non plumber I'd have estimated it would have taken a fair while to do this work and check things ok, plus bits. For that price you would have got tea & biscuits and further work.
Thanks mate 👍🏼👍🏼
I liked your 'rant' but you are absolutely right about your annoyance with that woman. When I give a quote and the person agrees it it doesn't matter if I take an hour or two days - that's my price take it or leave it. If he/she starts haggling I will ask for the money before I start and if not I walk away. They seem to think a plumber can work for £10 an hour. I ask them how much they pay for a Solicitor's advice which takes 20 minutes!!
Exactly that 👍🏼👍🏼
Fantastic video. I too have had the same shit. Keep up the great work.
Thanks mate…
Good morning Mark, from the land down under. Sadly, this is a worldwide problem and I blame social media. These days anyone and everyone jumps onto RUclips, watches the local handyman for 5mins or so and can get an immediate answer to their problems. The USA is big on DiYers and RUclips is full of them. If a customer tells me how long it should take, Im more than happy to lend them my tools and they can show me, funny enough the very few that have questioned me have never taken up my offer. Mate, I hope you had a good holiday and back into the swing of things? Looking forward to seeing more vids. Keep up the good work!!
Thanks buddy……… I’m away from this Sunday for a few weeks… can’t wait
No doubt we can expect you to be buffed, sun tanned and rejuvenated upon your return to the real world? Lookout Spain, the Tiff's are coming...lol@@MJTiffPlumbing
Interesting video we have all had customers like her good job you walked away your quote was reasonable
Indeed mate….. it happens so much in all trades
that type of customer is a nightmare, i call them the 1% .they are never happy regardless , even if they won the lottery they would be asking why is it only 10 million hahhah
Yep I agree mate
Also when they supply materials. would never offer any guarantee on materials they supplied unless it was down to my workmanship. fitted 2x pull cords in bathroom supplied by customer just before Christmas. they then stopped working 2 weeks later. messaged me on boxing day! not my fault, just the click had stopped working on both. i fitted bought some branded stuff, not from Homebase! at least customer realised and acknowledge their mistke as they paid twice for labour. why i prefer to supply own stuff as we know what is reliable.
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Good on you! People like her could also destroy your reputation. There are a lot of these type of people around sadly these days.. The worst one’s are Landlords, people who think they got money but haven’t. Those who you know when get there who have not much are the ones who do not quibble and pay you on time, and a cup of tea with custard cream.
So so true mate
It sounds like all the alarm bells were ringing on that one. Glad you knocked this job back.
Indeed mate
I always like to look at things from both sides. I think the biggest problem here, is that you're dealing with the customer via a third party. I believe if you were able to speak with the customer directly, you would have been able to give your professional view on how the job would be done, and why your price was fair. If she didn't agree after that, then at least you were able to justify your price. There are too many cowboys out there that would have done the job for £100, satisfying the customer's pocket initially, but then having to pay again to put the job right! That being said, I totally agree that the cost you gave was more than fair, you're not cheap and not expensive, but you clearly take pride in your work and want paying for it accordingly. Keep up the with the excellent content.
Thanks mate👍🏼👍🏼
My plumber charged me £500 to fit one new radiator, and move one. Wish you lived near me lol
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Im a gas engineer and plumber myself while that might seem excessive it depends on the moving one? Was it easy or did floors have to be cut up? If its straightforward then i would say £250 to £300 is about right also depends where you live. Im in bristol and had to drop my price when i do work in newport as people charge less over there compared to bristol.
I have been on both ends of this situation, one where the bathroom fitter ( in the broadest use of the job title) was an absolute cowboy costing me twice as much to put the job right and on the other end when my time allowance for the job was cut ever shorter leading to 12/13 hour days because the client didn't think it would take that long and had organised a lunch party on the deck that wasn't built 😮!!!
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All of last year I had this, you can’t do a £100 job for £25! Do clients think times aren’t tough for us with cost of living crisis?! All over my area people do not want to pay for work!
So much of it around
Unfortunately so and it’s not getting any better so far this year. Best of luck for 2024!
Thanks mate
I would have been the exact same price! People don’t realise the overheads of being self employed not to mention the cost of living these days!
Exactly buddy…… 👍🏼👍🏼
That’s why I thought putting this out might show some people just what we have to deal with..
Avoid any customer like that, they always want the moon on a stick.
Indeed they do
I work for a national firm, I probably have 3 customers like this per week. Engineers are really under appreciate in this country, I have given emergency work for 2 years to contractors and 99% of engineers just want to help someone with their emergency and get paid a fair rate.
I do love these, I don’t go into the supermarket and go….”ahhh yeah I think I could do that cheaper I do”. Or the example I always use relating to cars. People do go to the dealership ahhh yeah I think that service should be cheaper. 🤦♂️ winds me up!
Exactly This 👍🏼👍🏼
We just had a new toilet and cistern etc installed on Monday....guy supplied and fitted was done in 2 hours cost us £600 and we were happy to pay that as its a top notch job 👍I'm a drainage guy and charge £160+vat PH for my services rising to £225+ for cctv works etc
You value that time, effort and tradesman….. brilliant 👌🏼👍🏼👍🏼
Running your business you know what’s what👌🏼🙌🏼
I’ve definitely had a couple of customers like in the passed🤬 I did guess £200 plus parts ! And sounds good value . Thank goodness we all can pick and choose our jobs . Quite a few customers think they should earn double what you do for sitting on a laptop “working from home” . They could earn the same if they get 20 years experience 10 k on tools and 20k van and get off there arses 😂
Rant over 👍
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Hiya mate i remember saying on the first upload that you was more than looking after her with that price,at the end of the day anything could go wrong & sods law it always does when your doing someone a "favour".I've never dropped my initial price firstly because that's the price end of & secondly if you do drop your basically admitting that you was overcharging in the first place........She definitely realised she'd dropped a bollock & like you said probably got quoted double that or couldn't find anyone not already busy
Indeed mate I remember…..
Just thought this would be great for new people to the channel to see 👍🏼👍🏼
You should have sent her a full list of all the tools and parts needed for the job and asked her to confirm that she had bought them and they were on site ready for you.
Used to know a Sarah. She had a plasterer in to replace a ceiling and insisted on keeping the offcuts and the remains of an open bag of plaster "because she had paid for them".
Yep I should of
Ex plumber, before you said,I thought 200, you're right!
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Good video, we've all been there. It's rarely women though. Nearly always men who are into DIY. I had one recently ask on a survey: 'How much do you think it will be for the day?' The job was at least two days. I just smiled, said I'll let you know, and walked away forever.
Thanks mate… yep happens alot
Bro I was charging for the day. Getting fittings and stuff, drain down a big house, full up , your insurance and probably lots of problems refilling
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Totally get it mate. I must say, I have set tradespeople I use and trust. They know I don’t get other quotes but I will only give them one chance, like you would only give people messing you about one chance. I prefer old school, built on trust. I did lol when she tried to barter 😅😅
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Interesting viewpoint from the trade. You mention that you charged £200 and were happy to do so. You also state that someone else would charge £600 for the same job. How does the householder in question know, not being in the trade, which is correct? IF and it's a big if, all trades charged a reasonable rate there would be no problems...apart from the odd grumpy customer.
Rates are so different up and down the country and so many variants
I had customers who live in million pound houses haggling for me to drop the price £20
Shocking mate…
Some people havnt a clue Mark😂
Your right there
I've had that a couple of times before and just walked away. Even had customer's crawling back as they realised there wrong
Yep I think she tried to come back a few weeks later but Dave didn’t want to know
Definitely an avoider! £300 standard day rate and you would probably allocate a day for that. Always good of you to show what the ups and downs of the trade are👊🏼👍🏼
Very true!
Real world customers these days. I have had issues like this. It's not my fault their bills have gone up. I have news for them....... So have mine.
I really appreciate you giving this problem air time.
Thanks mate
We’ve all had this type of customer. Just walk away. Just had it on a job I’m on currently refurbing a bathroom. Asked if I can swing the door the opposite way round on the door frame, trim it all down to suit. Rebated door frame, so I need to router it all out as can’t move the slam strips. Not part of the original quote.
Gave him a cost and the client started telling me how easy of a job it is and how much his prepared to pay which was pennies.
Told him to get a handyman in if it’s too much but I won’t be doing it.
Crazy how customers have started telling trades how much we can charge. I thought it was us who should be telling them what we charge.
Crazy times buddy
As soon as a customer even starts down this road it’s bye bye . Basically they are delusional and can’t afford what they want.🤘😎🤘
Completely agree Wayne
I agree. I don't mind a bit of haggle but when a price is agreed that is the price to be paid. Haggle afterwards is not accepted
Plus 1 , there’s also those jobs where u help the customer out if other companies refuse to do the work, u fix it at a reasonable price and then in the end get insulated with them haggling ,, shame we couldn’t do things like some of the skip companies do is when they don’t pay is the rubbish is returned, lol
I’ve been told by plumbers they’ll charge 700 just to find a tint leak in the wall for a 9 dollar pipe…200 is nothing, we’ve even paid 160 just for the air conditioner just to have a tiny piece not even 20 dollars replaced
Crazy times mate…. Crazy prices
Interesting video Mark, thanks for posting...
Time taken isn't a tenable method of charging for work. As you get more experienced/skilled, you get quicker. Why on earth would a tradesman punish themselves by charging less, for more skilled and quicker work. A job has a value, the value is based on the outcome.
Plumbing work is loaded in comparison to other domestic work, because of the potential for expensive leak damage etc. It is a big responsibility!
There are internet forum tradesman charges, available to customers to check out pricing, with regional differences added in, so there is no excuse for a customers misconception on price.
Thanks buddy
Keep doing you’re thing bro. Dnt let these people get to you, let them move and go away!
Thanks mate
Remember this one mate 😂 was a bargain price then and an absolute steal nowadays mate rates or not I always allocate a day rate for radiator jobs now
Thanks mate….. thought I would reupload it for the new people to the channel as it’s hugely relevant 👍🏼👍🏼
£200.... Really not too bad. Consider your travelling there and back and the lifetime guarantee!
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Drives me mad. One of the things that are making this situation worse is the rise of the 'middle man'. Those websites that customers go to that then charge the tradesman about £30 for the customer's contact details. Customer usually has no idea that the tradesman has been charged this. You try to recover that charge by addingbit onto the quote, then the customer says that's too much, so you loose the job and your £30. These days I completely avoid any customer that says:
"A quick job"
"A simple job"
"A good day's work"
"Can you do it for 'X' amount
Completely agree
I had a plumber just charge me £220 odd to replace an electric shower - it took him 40 minutes
It’s all relevant
I love hearing when a customer like this goes through every tradesmen in your town.... because you tend to know or know of each other.... Then you finally see the van of the local well known bodger on their drive.....karma ...
Indeed we do…. And she has cropped up 😉😉
when a customer says they cant get a trades person. it says more about the customer than the trades person
100% mate
state of the industry mate - no one wants to pay what the jobs worth anymore -race to the bottom
I agree
Very fair in my book mate unfortuatley we cant please eveyone moveondont look back . 😊
Exactly buddy
Hi Mark, yep I remember this one, still happens and some people I’m sure they want you to work for free.
I love the bit when she tries to barter with you 😂😂, with experience you soon learn the script.
Take care, regards Chris. 👍👍👍
Thanks Chris…
Thought it would be good to reupload as a lot of new people to the channel and it’s very relevant 👍🏼👍🏼
@@MJTiffPlumbingyep always good to have a recap, 🍻👍👍
Love the fact that customers know how long a job should take when most don’t know their rse from their elbow! No one needs customers like this leave her to handyman!!!
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Nothing in this world is free. You pay for quality work, by quality trades people. They need to get over it.
100% mate
I’d have ran a mile, after I’d messaged them saying we were “ incompatible” I feel I’m not a plumber anymore, more a comedian lol😅
🤣🤣
Haha. We have all gone through this mate. Reminds me someone wanted to put electric shower. Told him 120 labour. He come back saying i think its only a hour job. What is your hourly rate. I went back to him and said it will be too expensive for him if i charge him hr rate hence the price. Like you said Mark you dont want to do the job once it pisses you off even if they come back to you later. We try to be honest and calculate everything so we are not over charging and stay in the market.
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I agree with you 100%. Customers who try to haggle with me lose my attention immediately. I always offer my best price first time. They'll need you before you need them!! Keep jobbing!! Also, £200 is a bargain!
Cheap wasn’t it
@@MJTiffPlumbing Mate, I think it’s a bargain! I had a customer a while ago who told me that her husband said it was too high. I suggested her husband do the work and save themselves some cash!!
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All that work, for £200 and bits??? Jesus, just to change a towel radiator in London cost me £250.
Yep 👍🏼👍🏼
I hate when they say it's only taking u one hour 😅😅😅
Don’t we all buddy
Jesus £200 can you come work for me 😂
As you was describing what needed doing I was working a price out in my head and was gonna say £400 plus materials! 😮
I was doing the chippy a favour to be honest
I hear you man costumers are hard work and cheeky dnt want to pay for good work time is not payment it is skill
I agree mate
Mark when you are pricing a job what would you say is a fair amount to add on for sundries? things like flux, solder, screws etc? Just wondering as looks like everything is going up in price just about every other week.
Exactly that…. Great point… they are going up in costs….
I usually just put it as stock but really should do a video on this…..
Yes Mark a video on would be great. regards Glenn@@MJTiffPlumbing
Its a free market.You are free to charge as much as you want and the customer is free to accept it or not .
Indeed👌🏼
Mate £200 is so cheap to have someone with your experience and skill, people just have no clue.
Thanks mate…. And still she thought it was dear
My mum in-law got a bill 500 hundred quid certainty had her pants down for a bit of gardening
What was done??
cheap in London £ 400 + parking c charge + bits + vat £ 700
Crazy prices in the capital
People forget about your travel time and the cost of running the van !
Yes they do
Hi mate, just subscribed to your channel. £200 for all that, bargain. I've just had a hip replacement and just the anesthetist cost me £500 for an hours work, I wonder what he would have said that I didn't want to pay that much lol.
Welcome to the channel….. and thanks for the comment.
Quoted a lady in Warwick to fit a single toilet seat, she tried to have a go herself and struggled to get off the old brackets which needed sawing off. She wanted a mirror fitting as well which i said i would do all for £30!. she then pulls out another seat for the upstairs loo, luckily it was the wrong one. whats worse she phoned me back saying could i fit the now correctly ordered seat in the same £30! definelt one to avoid. i just said you can have the money back.
Oh no😮😮😮
@@MJTiffPlumbing should have stayed away from the outset to begin with as she's on one of the local apps and posting about bad experience with tradesmen and how high they charge.
That’s why I never get involved when people go on the likes of Facebook local groups asking for plumbers….. they want something for nothing
The average housewife doesn't comprehend the up & down of building work 😅
You are right there buddy
You bigoted misogynist!
Er, have you met MY missus?
That'd explain it.
You forgot to add balancing and bleeding the system, channeling the new pipe (or lifting and replacing the floorboards) not to mention the cleaning up afterwards. Plus you charged £30 for parts & components. Boiler specified inhibitor is often £20 per litre on its own.
She had a right deal didn’t she
I only will do a job cheaper if i can see it's someone who's struggling financially. The rest pay full price.
Great way to work 👍🏼
🙏 Bless you. Not enough folk like you around. Sincerely.
My heat pump guy showed up for service he had a screw driver,chased him.
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I’m sure this is a rerun are we doing repeats now 😂😂😂
Yes mate it’s a reupload, I did say in the title..
However it’s a great video for new people to the channel as it’s so relevant 👍🏼👍🏼
@@MJTiffPlumbing don’t look at the thumbnail sorry 😔 😂😂😂
Defo £250 plus some bits,customers forget we have fuel,public liability insurance and bills to pay. At least she saw the error of her ways in the end, lesson learnt on her part.
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At Xmas my colleagues boiler conked out, he moaned cos it was £240 to fix it even after I told him that was reasonable…and he just bought a house for 400k😩
Always the way
Another hated comment from customers that always make me walk away is "Ah, If you can do this job at a good price, i have lots of other work I can give you, You'll be so busy with my jobs, you'll be working full time for me" After anything like this, I always walk away.
That old classic
Fine. Dont try and justify your prices. Charge what you want to, so long as its agreed in writing beforehand. If they dont like your prices, walk away. They are free to engage whoever they want.
Exactly buddy
GREAT video. Thanks for sharing. I'd would have been happy at 200 quid, but some people think u should earn 100 quid a day. Some plumbers take the piss tho. Had one replaced a rad and fit some isolation valves and charged me 350. 5 hours work. ( I got parts).
Thanks buddy
Bang on mate people don’t realise the costs of running a business your hourly rate/price isn’t your salary!
Customers often think we need them but decent busy trades people can pick and choose we don’t need to win every job.
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A mate of mine is a cabbie. The other night I asked him how much he made last year. Now he's a good mate and he won't bullshit me. He came back with 90k for a six day week.
Now a lot people are going to be stunned by that. Eff me, 90k for a year of cabbying.
But then you put in the fuel costs incurred driving round all day. The depreciation on a decent car (you can't do it in a banger). The servicing and maintenance on a decent car. There's no sick pay, no holiday pay, no pension. If you don't work you don't get paid. Suddenly it doesn't look so good.
And that's cabbying - it's not a skilled job.
People haven't got an effin clue.
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Mark, have you published this video previously? I swear I've seen it before, or something similar you had with a customer. If not, then well, like you said, it's real world. Thing was to evaluate and price a job. I would also think we tradesmen get those where the customer feels not to take up the estimate or even try to discount it.. I don't mind, but there's a limit, cannot undercut myself too much.
And when you compare to the work you do get, and perform, these ones like the above are about 1 out of 50 or so, even 100, and they are bound to come along. Main thing was you did what was necessary, it wasn't a given they would accept, they didn't, fair enough, move on.
Considering the work involved, she was nuts to have turned it down, and I think it showed in the end to your mate, from her. You get the work, you love the work, know your business, and 95% of the time we're on the same page. It's your bread and butter, but if you have, or when you have, someone being unreasonable, you give it some time, some patience, then say 'enough is enough', and leave it. One thing you're NOT going to do is stress yourself.
It is a reupload mate…. I did pop it in the title
With so many new people watching the channel I thinks it’s so relevant and people often mention it so thought I would share it again👍🏼
How does one know if they're dealing with a genuine tradesperson who isn't going to over price a job?
It would be good for you to give a rough price for each job.
Do your reasearch on the tradesman you have doing the work, make sure they are local and have been established as that will stand you in good stead
It's not good value it's infrastructure to a home not a bunch of bananas down the market 😂
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That was cheap! I bet she cries herself to sleep now she knows what other folk would have charged her 😂😂
Hahahaha maybe